Chevelle Lockley

43076 Zander Terrace • Ashburn, VA 20147 • 571-830-7052

lockley_1@msn.com

Summary

Skilled and experienced network engineer with demonstrated success administering, troubleshooting,
diagnosing, repairing and debugging complex networked wireless telecommunications systems. A unique skill
set includes providing consulting and customer support services for multiple customers simultaneously as well
as investigating and documenting potentially criminal internet attacks. Thrives in both independent and
collaborative environments.

Accomplishments

Network Administration
Network operation center technician providing round-the-clock support in a real-time environment with zero-
tolerance for error. Evaluated and escalated cell site outages to field engineers and management personnel
after preliminary diagnostic testing and effectively applied disaster recovery tools to minimize down-time during
major weather events.
• Successfully operated in capacity of service support desk troubleshooting outages, directing service calls
and facilitating special events including NASCAR, Super Bowl, Final Four and general disaster recovery.
• Effectively administered Cisco/Juniper routers, Cisco, Pix and Nokia firewall applications, and performed
Unix/Linux and Microsoft platform administration.
• Remotely supported up to 50 customers including monitoring and diagnosing outages, evaluating impact and
urgency, and instructing customer personnel on server network initialization procedures and start-up tasks.
• Accurately monitored over 4000 local and international servers utilizing Netcool, Openview, SSH, and Unix
command tools.
• Successfully configured employee Netscape, Pine, and Outlook email, established new user accounts
including permissions and user rights for NETCOOL accounts, and created accounts for network engineers
to have access to WorldCom backbone and gateway routers.
• Effectively interfaced with field engineers and customer personnel, monitored progress on service tickets,
and established workload priorities.
• Accurately analyzed and investigated utilization of IDEN, TDMA, CDMA, and GSM networks, monitored and
performed trial runs of potential customer systems with SS7 tools, provided customers with 3rd level support
on existing systems.
• Ensured sufficient usage of DS3 and T1 circuits, rationalized T1 usage, and utilized existing equipment to
run more than one cell site on a single T1 resulting in substantial savings to customers in time and
investment.
• Materially contributed to regularly scheduled round table discussions on technical and procedural topics and
consistently recommended modifications to procedures and applications to gain efficiencies, minimize
turnarounds, and provide savings to both service providers and customers.
• Accurately reported abnormal system operation and service solutions to management as well as the FCC on
a periodic basis.
• Selected to train, mentor, and evaluate new hires,

Internet Abuse Investigation

Investigated and analyzed mail and news headers to properly identify origins of abuse, malicious network
attacks, threatening e-mails, and child pornography. Monitored routing and filtering applications to evaluate the
effectiveness of methods designed to prevent and identify malicious attacks on UUNET networks.
• Consistently interfaced successfully with law enforcement agents and internal legal staff and provided
evidentiary data potentially useful to a criminal investigation.
• Effectively interpreted and ensured compliance with the UUNET Acceptable Use Policy relative to customer
and reseller complaints.
• Developed and documented standard operating procedures to be used in analyzing and reporting criminal
threats to computerized data and telecommunications networks.
• Accurately documented and submitted reports on all suspicious activity potentially to be used as evidence in
criminal proceedings.
Chevelle Lockley page 2

Employment

Sprint/Nextel Reston, VA
Network Control Tech I 2007 to 2009

Princeton Information McLean, VA

Network Control Tech II 2006 to 2007

P4 Performance Management Herndon, VA

Level 2 Engineer 2005 to 2006

TekSystems Reston, VA
Network Engineer 2004 to 2005

Inphomatch Chantilly, VA
Lead Team NOC Engineer 2003 to 2004

Worldcom Ashburn, VA
Server Operations Engineer 1997 to 2003

Network Solutions Herndon, VA

Jr. System Administrator 1995 to 1997

Education

Strayer College Washington, D.C.

AA-Computer Information Systems 1992

Washington School for Secretaries Washington, D.C.

Business Courses 1986

Technological Proficiencies

Hardware: Sun SPARCstation, Sun NETRA, Dot-Hill Raids, Sun Ultras, Auspex Drives, SPARC Server 670,
SPARC Center 200E, Cisco Routers 400-7500, Bay Network Hubs, SynOptics Communicator, LTX-T Twisted
Pair Transceiver, CDDI/FDDI, 10 Base Hub Concentrators GVC Ethernet, and Digital Routers.

Software: Solaris 2.5.1, 2.6 and 2.8, Citrix MetaFrame, CHCS, Remedy, ON-Time, Veritas Volume Manager,
Solstice Disksuite, Legato Networker, HP Openview, and all Microsoft Desktop Applications.