Effects of a Staff Development Program on

Head Nurses Communication Skills and Job

Satisfaction
Nahid Dehghan Nayeri ; Abbas Varvani Farahani ; Nahiddokht Sharifi ;Mostafa Hoseini ; and Maryam
Aghabarary
Abstract:
Background: Communication skills of operational managers such as head nurses greatly influence the
performance of nursing personnel and by extension, the quality of the care provided by them.
Objectives: This study was conducted to identify the role of a development program on communication
skills and job satisfaction in head nurses.
Materials and Methods: This research was a non-randomized two-group trial. A random allocation of
two hospitals affiliated to Tehran University of Medical Sciences created an intervention and control
group. In the intervention group, all head nurses were entered in a two-day communication skills
development workshop using adult learning theory. The head nurses of the other hospital were
allocated to the control group. Job satisfaction and communication skills of head nurses were
investigated prior and 6 weeks following intervention in two groups. The data were analyzed by Chisquare, Fisher exact test, T-test, paired t test and analysis of covariance.
Results: Following intervention, the communication skills scores achieved by intervention group were
127.5 7.10 at pretest and increased to 134.11 7.32 after the intervention (P < 0.01). The mean score
of the communication skills did not alter significantly in the control group. Moreover, no significant
change was observed in the mean scores of job satisfaction of head nurses in the intervention group
compared to those of the control group (P = 0.102).
Conclusions: The development programs of communication skills resulted in an increased level of
communication skills in the head nurses. However, more effective steps have to be taken in professional
and organization conditions to enhance head nurses job satisfaction level.

Keywords: Job Satisfaction; Communication; Nursing, Supervisory; Growth and Development

Source: http://nmsjournal.com/?page=article&article_id=8562

Summary:
Their findings indicated that the majority of head nurses that participated in this study had low to
average job satisfaction. These findings are consistent with results of some of the former studies
conducted in Iran. Monjamed et al. reported that 98.8% of the nurses had low to medium job
satisfaction and only 1.2% was completely satisfied. Mirzabeygi et al. also reported that only one third of
nurses are satisfied with their job. Moreover, another study conducted on 140 nurses occupied in public
hospitals of Birjand indicated that about half of nurses are dissatisfied with their job while Prince have
reported that half of nurses were satisfied with their job. These differences can be attributed to the
differences in the status of a nursing career in Iran versus other parts of the world; however, the tools
used for measuring job satisfaction might also affect the results. This study job satisfaction of the head
nurses was a little higher than that of other works conducted on Iranian nurses, where the difference
between working environments and research samples as well as higher authority of the head nurses
might cause this difference. In this study, head nurses from intervention and control groups had the
lowest job satisfaction in terms of salaries and benefits. This finding is consistent with those of other
studies. Another study also indicated that financial payments and increase of salary is one of most
important job satisfaction factors. In addition, head nurses of the control and intervention groups in this
research had highest levels of satisfaction in terms of communication with personnel which might be
another reason for the lower effect of the intervention in this aspect. The findings of this work showed
that communication skills of head nurses in the intervention group compared to the control group have
significantly improved after intervention. The results of these studies indicated that communication
skills education result in promotion of these skills in nurses. The findings also indicated that none of the
job satisfaction dimensions of the head nurses in the intervention group was changed compared to the
control group.

Reaction:
I agree to this journal because in the Philippine settings, Filipino nurses are satisfied to their job as a
nurse but when it comes to salary all Filipino nurses are not satisfied because the government of the
Philippines do not give the satisfaction salary for the Filipino nurse, that is one of the reason why many
Filipino nurses are going abroad to work as a nurse and paying them satisfaction salary. For
communication, Filipino nurses are also satisfied because in Philippine settings communication is the
primary skills of the health care providers to give quality care for the patients and give each patients
satisfaction for the health services given.
Nursing profession:
This journal help to improve quality care and satisfaction of each personnel in giving care to the patients
and for them to know that communication is the primary skill for all the health personnel.
Nursing Student:
As a nursing student, we should practice our communication skills because this is the primary skill for a
health care providers in order to give quality, correct and satisfaction care for our future patients.
Nursing Research:
I will recommend this to researchers for them to find an intervention regarding Job Satisfaction for the
Nurses all over the world. If this study find an intervention for job satisfaction, absolutely many nurses
will be satisfy to their jobs.

JOURNAL

IN PARTIAL FUFILLMENT OF THE REQUIREMENTS OF

NCM 107

SUBMITTED TO THE FACULTY NURSING

UNIVERSITY OF CORDILLERAS

BY:
FRANCISCO,PAMELA
BSN IV-2B

October 9-11,2014