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Lean Performance Measurement

Value Stream Starter Set - Primary


Measurements
Units per Person
What It Measures

Measures productivity of the value stream and


shows value added by the value stream.

How Its Calculated


Units per Employee =

Units Shipped by the Value Stream


Avg. Number of Full-Time Equivalent
Dedicated Employees of
Value Stream
-

Include all full-time equivalent direct


production employees in the value stream
during the period, including first line
management.

Example
Goal: Increase units per Employee by 20% over
the previous year.

Value Stream Units Per Person

Average value for the previous year: 850 per


week

Current year goal: 1,000 per week

Your Calculations:

The Objective

Eliminate obstacles to flow.


Use standard work.

Value Stream Goal(s)

Increase throughput with the same resources


to a specific number of units per employee.
Improve productivity.

The Ideal

Increased capacity available through lean


initiatives will allow increased sales without
increasing the number of persons assigned to
the team.

When Things Go Wrong

The first step is to understand why:


Is the value stream responding to customer
demand at TAKT, or is there a constraint to
meeting customer demand?
If sales cannot be increased, how can excess
capacity be redeployed to yield greater
productivity?
A review of On-Time Shipment to Schedule,
Dock-to-Dock Time and First Pass Yield will
help to isolate possible sources of the
problem.

How to Present Units per Employee:

2,000
1,500
1,000
500

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Units Shipped per Employee

Value Stream Units Per Person

Target

Lean Performance Measurement


Value Stream Starter Set - Primary
Measurements
On-Time Delivery
What It Measures

Measures the shipment of the right products in the


right numbers to the customer order and shows
the percentage of the scheduled customer order
volumes actually shipped on schedule.

How Its Calculated

On-Time Delivery =
Orders Shipped on Time
Total Orders Shipped

Example

Goal: ship on-time to schedule 100% of the time

The Objective

Make products on time.


Use standard work.

Value Stream Goal(s)

Increase throughput with same resources.


Reduce order fulfillment lead time.
Ship on time in the right volumes 100% of the
time.

Your Calculations:

Value Stream On-Time Delivery

The Ideal

Shipment of the right products in the right


quantities to the right customer location exactly on
time 100% of the time.

When Things Go Wrong

If products are not available to ship, examine


cell-level Day-by-the Hour reports to
determine whether products are being built to
schedule or built out of the correct sequence
If there are insufficient or excess quantities to
ship, examine the source and causes of
overproduction or underproduction
Using the value stream continuous
improvement process, identify the root
causes of the problem end correct its
cause/causes.

How to Present On-Time Delivery:

100.00%
95.00%
90.00%
85.00%
80.00%

1Ja
n
8Ja
15 n
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22 n
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29
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5Fe
12 b
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19 b
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75.00%

On Time Delivery

Value Stream On-Time Delivery

Target

Lean Performance Measurement


Value Stream Starter Set - Primary
Measurements
Gross Profit %
What It Measures

Measures profitability of the value stream.

How Its Calculated


Gross profit %= [Value Stream Revenues-(Material Costs +
Conversion Costs)] / Value Stream Revenues
Value Stream Revenues = Sales value of shipments from the value
stream during the period and invoiced to the customer. This will be
equal to the amount booked as Sales to the general ledger for the
period from items shipped from the value stream.
Material Costs= The purchase price of materials placed into
production for the period. This ignores balances in work in process and
finished goods inventories at the end of the period
Conversion Costs=Payroll costs for direct and indirect labor worked
on the value stream during the period.
The invoiced costs for any outside processing incurred during the
period.
Depreciation expense and maintenance during the period for
machinery and equipment in the value stream.
Facilities Costs for building depreciation, utilities, overhead and the like
charged on a square-foot basis to the value stream
Conversion costs include the total amounts expensed for the period
and ignore balances in work-in-process and finished goods inventories.

Value Stream Gross Profit %

Example
Weekly units shipped
Avg selling price per
unit
Avg material cost per
unit

Revenues

1-Jan

8-Jan

15-Jan

22-Jan

4,500

4,550

5,250

5,500

$50

$50

$50

$50

$20

$20

$20

$20

$225,000 $227,500 $262,500 $275,000

Materials cost

$90,000

Conversion cost

90,000

Value Stream Costs

$91,000 $105,000 $110,000


$90,000

$90,000

$90,000

$180,000 $181,000 $195,000 $200,000

Value Stream Gross


Profit
Value Stream Gross
Profit %

$45,000
20%

$46,500
20%

$67,500
26%

$75,000
27%

Your Calculations:
The Objective

Increase value stream profitability.

Value Stream Goal(s)

Increase throughput with the same resources


.
Increased capacity available through lean
initiatives will allow increased sales without
increasing the conversion costs.
The goal is to manage value stream
profitability, not the profitability of individual
products in the value stream. The test of new
business is whether it contributes to the
profitability of the overall value stream.

The Ideal

When Things Go Wrong

Value Stream Gross Profit %

Value stream profitability can decline


because of problems in the value stream or in
the market for the products. If the problems
are in the value stream, the team should work
to understand the reason for the constraint to
achieving planned volumes produced and
conduct kaisen events to increase the
throughput to achieve the planned volumes. If
the problems are due to a permanent decline
in the market, then the company should
develop new markets for its products or
reduce its conversion costs.

Lean Performance Measurement


Value Stream Starter Set - Primary
Measurements
Order-to-Dock Time
What It Measures

Measures the flow of products from receipt of raw


materials to the shipment of finished goods and shows
the speed of conversion of raw materials to finished
product.

How Its Calculated

Dock-to-Dock Time =
Units of Control
Part in the Plant

Manufactured End
Products per week

Days
X per
week

-Count the total units of a control part in the plant (Raw


Material, Work in Process, and Finished Goods) and
divide by the average rate at which its end products
are manufactured in that value stream (the end-of-line
rate in products per hour).
-Can be expressed in hours or days
-Order-to-Dock Time = Dock-to-Dock Time + Order
Process Time
The Objective

Eliminate obstacles to flow.


Visual pull/Kanban system.
Quick changeover.
Quality at source.

Value Stream Goal(s)

Reduce order fulfillment lead time to a specific time


limit.
Reduce inventory.

The Ideal

-Continuous flow of products through the plant


-Continuous improvement in DTD Time towards zero
waste and zero defects

Your Calculations:

Value Stream Order-to-Dock Time

When Things Go Wrong

-Whenever parts stop and wait in the process, nonvalue-added costs increase.
- Identify the constraints to material flow and focus
improvement efforts to remove them.
- Possible causes are over-production, defects,
excess waiting for changeovers, equipment
breakdown repair, and materials, excess inventory
including buffer stock, movement of inventory, etc.

Example

Company: Acme Stamping Company


- Control Part: There are 5 days supply of brackets at
an average usage rate of 920 per day, or 4,600.
- Calculation mechanics: count the number of units of
the control part in the plant and divide this number by
the average number of parts completed per hour.
Total brackets in plant:
Raw material = 4600
WIP
= 12990
Finished goods = 4140
Total
= 21730

End products per week=


4600 brackets
Days per week = 5

21730 divided by 4600 x 5 =

23.6 days per bracket

How to Present Dock-to-Dock Time:


25
20
15
10
5

Dock-To-Dock Time

Value Stream Order-to-Dock Time

pr
2A

26
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22
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15
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8Ja
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Ja
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Target

Lean Performance Measurement


Value Stream Starter Set - Primary
Measurements
Accounts Receivable Days Outstanding (AR Days)
What It Measures

Measures the average time to collect cash after


shipment.

How Its Calculated

Calculate the average sales per day and divide it


into the period-end accounts receivable balance:
AR Days Outstanding =
Accounts Receivable Balance
Average Sales Per Day
Average Sales per Day = Average Months Sales
Working Days in Month

The Objective

Make products on time.


Increase cash flow and reduce debt.

Value Stream Goal(s)

Collect cash within a specific time limit.

The Ideal

- Rapid receipt of cash from sales--resulting in low


accounts receivable balances
- Negotiated pay-on-receipt with key customers
- Credit card sales for small and infrequent
customers

When Things Go Wrong

-Poor quality and/or delivery service can contribute


to late payment by customers
-Poor payment from customers triggers
examination of terms of contracts with customers
and renegotiating payment terms

Your Calculations:

Value Stream - AR Days

Example:
January
Accounts
Receivable
Balance of Value
Stream Sales (000)
Three Months
Average Sales per
month from Value
Stream (000)
Average working
days per month

Accounts
Receivable
Days
Outstanding

February

$11000 $10,500

March

April

$10,200 $9,500

$3,000

$4,500

$4350

$4,750

31

30

30

30

114

70

68

60

How to Present AR Days:

120
100
80
60
40

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20

Average Days Outstanding

Value Stream - AR Days

Target

Value Stream - AR Days

Lean Performance Measurement


Value Stream Starter Set - Primary
Measurements
Average Cost per Unit
What It Measures

Measures the productivity of the value stream.

How Its Calculated


Average Cost per Unit=(Material Cost +Conversion
Cost)/Number of Units Shipped
Material Costs= The purchase price of materials placed into
production for the period. This ignores balances in work in process and
finished goods inventories at the end of the period
Conversion Costs=Payroll costs for direct and indirect labor worked
on the value stream during the period.
The invoiced costs for any outside processing incurred during the
period.
Depreciation expense and maintenance during the period for
machinery and equipment in the value stream.
Facilities Costs for building depreciation, utilities, overhead and the like
charged on a square-foot basis to the value stream
Conversion costs include the total amounts expensed for the period
and ignore balances in work-in-process and finished goods inventories.

Example
Weekly units shipped
Materials cost
Conversion cost
Value Stream Costs

Average Cost per Unit

Average Cost per Unit

1-Jan

8-Jan

15-Jan

22-Jan

4,500

4,550

5,250

5,500

$90,000
90,000

$91,000 $105,000 $110,000


$90,000

$90,000

$90,000

$180,000 $181,000 $195,000 $200,000

$40.00

$39.78

$37.14

$36.36

Your Calculations:

The Objective

Increase value stream profitability.

Value Stream Goal(s)

Increase throughput with the same resources


so as to reduce average cost per unit .

The Ideal

Increased capacity available through lean


initiatives will allow increased sales volume
without increasing the conversion costs.
As capacity is freed up through lean, the goal
is to increase the volume shipped from the
value stream without increasing the
resources of the value stream. This will cause
the average cost of units shipped from the
value stream to decrease.

When Things Go Wrong

The average cost per unit can increase


because of problems in the value stream or in
the market for the products. If the problems
are in the value stream, the team should work
to understand the reason for the constraint to
achieving planned volumes produced and
conduct kaisen activities to increase the units
of throughput to equal the planned volumes.
If the problems are due to a permanent
decline in the market, then the company
should develop new markets for its products
or reduce its conversion costs.

Average Cost per Unit

Lean Performance Measurement


Value Stream Starter Set - Primary
Measurements
First Pass Yield
What It Measures

Measures percent of total units successfully


manufactured through the value stream on the first
pass without being repaired, reworked, re-tested
or scrapped.

How Its Calculated

The first pass yield of the value stream is the


product of the first pass yield at each evaluation
point in the entire value stream:

The Objective

Standard work.
Quality at the source.

Value Stream Goal(s)

Zero defects/ zero waste.

The Ideal

Zero defects throughout the value stream


FPY of 100%

When Things Go Wrong

- Identify the source of defects that prevents


improvement in dock-to-dock time
- Fix the cause of the quality problem(s) identified
and monitor improvement in FPY and DTY

Your Calculations:

Value Stream First Pass Yield

Example

Company: Perfect Stamping, Inc.


Product: Frames for weight training equipment
Evaluation Points:
- EP(1) After the Stamping cell
- EP(2) After the Welding and Assembly cell
- Collected at the cell by shift and summarized at
the value stream by week.

How to Present First Pass Yield:

80.0%

70.0%

60.0%

First Pass Yield

Value Stream First Pass Yield

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50.0%

Target

Lean Performance Measurement


Value Stream Starter Set - Support
Measurements
OEE at the Constraint Cell
What It Measures

The limit to improved value stream throughput and


where it lies
The potential improvement to value stream
capacity by eliminating the constraint
Where improvements to value stream
performance should be directed first

How Its Calculated

Value Stream OEE

See Cell Measurements - Overall Equipment


Effectiveness

Lean Performance Measurement


Value Stream Starter Set - Support
Measurements
Average Number of Improvement Projects Completed
What It Measures

Measures the average number of improvement


projects undertaken, completed, and in process by
cells in the value stream over time.
Shows the level of activity in implementing a
regular program of incremental lean improvement
initiatives.
Illustrates the extent to which cell management
views its role as changed from overseeing a series
of activities to creating continuing improvement in
the performance of the activities.

How Its Calculated

Average # of Projects Completed =


Total Projects Cell 1 + Total Projects
Cell 2 + Total Projects Cell n
Total Number of Cells in Value Stream

The Objective

Eliminate variability.

Value Stream Goal(s)

Increase value stream employee improvement


project participation to support goals.

Value Stream - Improvement Projects Completed

Lean Performance Measurement


Value Stream Starter Set - Support
Measurements
Average Cross Training per Person
What It Measures

Measures the average number and level of


training programs completed by value stream
employees.
Indicates the extent to which cell-level personnel
are able to perform multiple tasks required to
produce a product or service
Represents the ability of the value stream
manager to shift personnel from areas of overcapacity to under-capacity

How Its Calculated

Average Cross Training per Person =


Total Training Cell 1 + Total Training
Cell 2 + Total Training Cell n
Total Number of FTE Direct Employees
in Value Stream

The Objective

Increase training and cross training.

Value Stream Goal(s)

Increase improvement project participation.

Your Calculations:

Value Stream - Average Cross Training per Person

Lean Performance Measurement


Value Stream Starter Set - Support
Measurements
Number of Safety Incidents
What It Measures

Measures the total number of accidents, and near


accidents.

The Objective

Eliminate injuries and accidents.

Value Stream Goal(s)

Institute standard safety measures.

How to Present Number of Safety Incidents:

GOING FOR ANOTHER SAFE DAY

1
OCTOBER 99
3
5
7 8 9
13 14 15
19 20 21
25
27
29

2
4
6
10 11 12
16 17 18
22 23 24
26
28
30

Value Stream Number of Safety Incidents

No accidents/injuries
Near accident
Accident; No lost time
Lost time accident
Were thinking and working SAFELY
today and every day

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