2.

IMA Fails To Start On XenApp 6.5 with

Specific Error Code - 2147483588
Symptoms
The Independent Management Architecture (IMA) service fails to start on XenApp 6.5 with specific error code %%-2147483588.
The following events can be found in the event viewer:
Event ID 3609
Failed to load plugin C:\Program Files (x86)\Citrix\System32\Citrix\IMA\SubSystems\ImaAppSs.dll with error
IMA_RESULT_WRITE_TO_LOG_FAILED

Event ID 3601
Failed to load initial plugins with error IMA_RESULT_WRITE_TO_LOG_FAILED

Event ID 3609
The Citrix Independent Management Architecture service terminated with service-specific error %%-2147483588.

Cause
The CitrixLogServer COM+ application or one of its components has become corrupt during the installation of a Citrix hotfix.
Workaround
To temporarily troubleshoot the issue, disable the configuration logging at farm level. This can be achieved by opening up the Citrix AppCenter
console, under the Farm Properties deselect the Log administrative tasks to Configuration Logging Database check box. Once the IMA
services start successfully on the affected XenApp server, the configuration logging option can be enabled again.

Resolution
Running a repair against the base installation of XenApp 6.5 reinstates the Citrix COM+ applications. Once the components have been
successfully reinstated complete the following steps to enable IMA services to start.
1. Open the Component Services snap-in (comexp.msc).
2. Expand Component Services > My Computer > COM+ Applications.
3. Right-click CitrixLogServer, choose Properties then choose the Security tab.
4. Deselect the Enforce access checks for this application check box.
More Information
CTX101917 - XenApp Error: Windows could not start the Independent Management Architecture on Local Computer...refer to service-specific
error code -2147483647.
CTX104200 - Faliure to Start IMA Service in CTX_MF_IMA_StartIMAService
CTX103253 - Error: IMA service failed to start with error 2147483649 and failed to load plug-ins
CTX103048 - IMA Service Fails to Start when a Domain or Local User is Configured for Logon
CTX101877 - Error: An error occurred while attempting to start the IMA Service.
CTX735338 - IMA Fails to Start with Error Code 2147483649

This document applies to:

XenApp 6.0 for Windows Server 2008 R2

XenApp 6.5 for Windows Server 2008 R2

IMA Fails to Start with Error Code

2147483649
Document ID: CTX735338 / Created On: Nov 28, 2001 / Updated On: Aug 7, 2013

Average Rating:

(51 ratings)

View products this document applies to

Symptoms
The IMA Service might sometimes fail with error code 2147483649. Failed to load plugins imapsss.dll, imaruntimess.dll, 80000001h.
Cause
The local system account for the IMA Service requires access to the TEMP directory for the local system account.
Resolution
To resolve this issue, verify that both the TMP and TEMP environment variables point to \%SystemRoot%\temp.
More Information
The local host cache might be corrupt. Refer to CTX759510 Function of the Local Host Cache for details on how to re-create the local host
cache.
CTX105292 Troubleshooting IMA Service Faliure To Start

XenApp Error: IMA Service Error

Message - 2147483647 IMA_RESULT_FAILURE
Summary
The following error indicates local host cache (LHC) corruption or Event Viewer issues.
"Windows could not start the Independent Management Architecture on Local Computer. For more information, review the System Event Log. If
this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code -2147483647."
The following four Event Viewer errors are logged into the System log:
1. Failed to load plug-in ImaPsSs.dll with error 80000001h.
2. Failed to load plug-in ImaRuntimeSs.dll with error 80000001h.
3. Failed to load initial plug-ins with error 80000001h.
4. The Independent Management Architecture service terminated with service-specific error -2147483647.
Steps to Reproduce
Use one of the following methods to reproduce the issue:
Method 1
1. Open the ODBC control panel on the server.
2. Locate the IMADirectory Data Source name under the file or system DSN tab.
3. Highlight the IMADirectory and select the Configure tab.
4. Note the path and database file; for example, C:\program files\citrix\Independent Management Architecture\imalhc.mdb.
5. Stop the IMA Service.
6. Rename the file imalhc.mdb with a file extension other than .mdb.
7. Restart the IMA Service. The preceding error message is displayed.
8. Rename the file in Step 6 back to imalhc.mdb.
9. Restart the IMA Service. The service starts successfully.
Method 2
1. Disable the Event Viewer Service and restart the computer. Attempt to start the IMA service. Accessing the Event Viewer produces a
The Interface is Unknown error.
2. Citrix has seen the Event Viewer Service is in an unresponsive, starting state and therefore prevents IMA from starting.
Resolution
This error could occur due to other causes too, however the preceding steps to reproduce indicate the error is generated by a corrupt local host
cache file.
To recreate the local host cache, stop the IMA Service, then run dsmaint recreatelhc. The command performs the following three actions:
Sets the value of the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\IMA\ Runtime\PSRequired\ key to 1.

Deletes the existing imalhc.mdb.

Recreates an empty imalhc.mdb.

Important! You must restart the IMA Service after running dsmaint recreatelhc. When the IMA Service is restarted, the local host cache is
repopulated with the data from the data store. The data store server must be available for dsmaint recreatelhc to work. If the data store is not
available, the Citrix IMA Service fails to start.
More Information
CTX105292 Troubleshooting IMA Service Faliure To Start
CTX101917 XenApp Error: Windows could not start the Independent Management Architecture on Local Computer...refer to service-specific
error code -2147483647.
CTX103048 IMA Service Fails to Start when a Domain or Local User is Configured for Logon
CTX103253 Error: IMA service failed to start with error 2147483649 and failed to load plug-ins
CTX104200 Faliure to Start IMA Service in CTX_MF_IMA_StartIMAService
CTX134504 IMA Fails To Start On XenApp 6.5 with Specific Error Code - 2147483588
CTX440269 Error: "Setup Could not Start the IMA Service"
CTX735338 IMA Fails to Start with Error Code 2147483649