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Training Program for Hostel Wardens

Program Overview

The training program for hostel wardens has been prepared after taking account of their
formal duties (as prescribed in job description) and practical day to day activities. The hostel
wardens are normally drawn from amongst permanent faculty members and can belong to a
variety of academic disciplines. No formal training is imparted to Hostel warden to carry out
their duties. The training course has been designed to introduce the wardens to essential
concepts and equip them with the requisite skills to manage their everyday functions.


The training program introduces the wardens to essential concepts in management, leadership
and organizational behaviour. These participants will employ these concepts as frameworks
to conceptualize their individual functions. Building on this understanding, the participants
are introduced to a variety of tools to manage their own functions that includes
communication, Negotiation and conflict resolution, emotional intelligent and Counselling.


The training program employs a variety of methods to achieve the two interrelated goals of
allowing the participants to understand and grasp the conceptual frameworks and enabling
them to use these concepts to appreciate their own functions. The training program consists
of lectures, interactive sessions, case studies, role playing exercises and reflections on
personal experiences of the participants.

Program Contents:
Management and Organizational Behaviour
Dealing with attitudes and Job satisfaction
On Emotions and Moods
Personality, values and perception
Group Behaviour
Organizational Culture
Power and Politics
Ethical Behaviour
Interactive session: Two Case studies and one reflective
2 The
Leader- 4.5
Comparing the manager and leader
Manager Role
Leadership theories: A primer
Applying leadership theories
Managing Finances
Interactive session: One Case study and reflective
3 The
Human 3
The resource based view of humans in organization
Motivating staff
Managing WorkLife Conflicts
Managing Diversity
Performance Evaluation
Interactive session: One Case study OR reflective
4 The
Functions and Direction of Communication
The Communication Process
Interpersonal & Organizational Communication
Interactive session: One Reflective reading
5 Negotiation
and 3
Defining Conflict
conflict resolution
The Conflict Process
Negotiation and Bargaining Strategies
Maintaining Discipline
Interactive session: One Role Playing Exercise OR
Reflective exercise
6 Using
emotional 3
The Emotional Intelligence Framework
Developing your emotional intelligence
Emotional Intelligence In Practice
Interactive session: One Reflective reading
7 Counselling
in 1.5
Understanding Stress
Stressors: The Factors That Cause
Stress Management
Dealing with Disruptive Behaviour and drug abuse
Prepared by: Dr. Muhammad Junaid (PhD Entrepreneurship), Assistant Professor, Institute of
Management Studies, University of Peshawar

Concepts: 6
Human Behaviour
In Organizations