ISSN 2073-3828
8
January 2013
Tax Morale
INDEX
Introduction
Tax morale
Tax awareness
Tax citizenship
Ethic
Other bibliographic references
INTRODUCTION
In an effort to provide an ever better and highly qualified tax information service to its member countries, the Inter-American Center of Tax
Administrations hereby presents the Thematic Bibliographic Series. The purpose of this series is to disseminate relevant information
on specific taxation issues to support the research and study work carried out by the tax administrations of the CIAT member countries.
On this occasion, the bibliography deals with Tax Morale. The material gathered includes studies and papers prepared by technical
officials for presentation either at the general assemblies or technical conferences, essays, research scholarships and articles published
in the tax administration review, among others. This edition includes supporting bibliographical references from other authors
The main theme has been subdivided into 4 topics and the bibliographical references are organized by year under each of these topics.
In turn, they are shown in alphabetical order according to the name of the authors, along with the title of the work and number of pages.
In the case of lectures, mention is made of the meetings where they were presented.
A brief summary of the contents is included, as well as the link for downloading the electronic document.
Through this new documentary contribution, CIAT hopes to continue disseminating the bibliographical material existing in the Jorge
Eduardo Corradine Library, thereby expanding the information provided for the benefit of the tax administrations.
TAX MORALE
TAX MORALE
2011
BRIDAY, Jean Nol. Methodologies for measuring the tax morale of taxpayers and the results
achieved / Jean Nol, Briday. -- 18 p. -- In: 45th CIAT General Assembly, Quito, Ecuador, 2011.
Contents:
I. Historic basis for the morality notion, in line with a relationship of trust with
users. II. The definition of tax morality and the key performance-management indicators that
apply. III. Results within the framework of the performance-management Policy. IV. Results
analysis. V. Implementation of administrative action adjusted to improve taxpayers tax morality.
VI. Application of a policy to promote tax morality.
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CARRASCO, Carlos Marx. Definition, scope and objectives of the tax morale concept / Carlos
Marx Carrasco. -- 57 p. -- In: 45th CIAT General Assembly, Quito, Ecuador, 2011.
Contents: 1. The social state. 2. The ethical trilogy of the tax citizenship: Tax morale - social
pact - social cohesion. 2.1. Ethical action. 2.2. The fiscal pact. 2.3. Social cohesion. 2.4. Tax
citizenship. 3. From fiscal citizenship to tax citizenship: The role of the tax administration. 4.
Initial agenda: The ecuadorian case. 4.1. Ethical-moral principles. 4.2. Education and training
of human talent in the institution. 4.3. Incorporating tax contents in elementary-middle school
curricula and undergraduate and postgraduate courses at the national level.
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LPEZ CARBAJO, Juan Manuel. Tax morale and the taxpayers behavior / Juan Manuel
Lpez Carbajo. -- 25 p. -- In: 45th CIAT General Assembly, Quito, Ecuador, 2011.
Contents: I. General framework. I.1. The first pillar supporting our argument for tax morality is
the ethics of the Tax Administration: the public authority responsible for efficient and effective
enforcement of a tax system. I.2. The second pillar of the system we are proposing is taxpayer
ethics, which should be based on taxpayers knowledge of their tax-related duties and obligations
I.3. As a third pillar of the notion of morality, which supports administrative morals in general
and which, in our particular case, we can apply to the tax field, we should briefly mention the
professional ethics of civil servants. II. Actions carried out by TAs to promote tax ethics, both
in ta and taxpayers proceedings. II.1. External surveys. II.2. The Tax Agencys opinion polls.
II.3. Tax statistics. II.4. Tax administration actions aimed at ensuring taxpayer rights. II.5. Tax
administration actions aimed at improving cooperation with taxpayers. II.6. The work of tax
administrations in preventing tax fraud. II.7. Tax administration actions aimed at tax education.
II.8. Tax administration actions aimed at promoting civil servants ethics.
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MASSINO, Rosario. Methodologies for measuring tax morale within the tax administrations /
Rosario Massino. -- 13 p. -- In: 45th CIAT General Assembly, Quito, Ecuador, 2011.
Contents: 1. The Italian constitution. 1.1. The duties of the citizens.1.2. The duty of loyalty
to the Republic and observance of the laws. 1.3. The duty of contributing to public expenditure.
1.4. The ethical minimum. 2. Ethics in the Guardia di Finanza. 2.1. The mission of the Guardia
di Finanza. 2.2. Comments on the interests being protected: the financial interests of the State
and economic public order. 2.3. References to the military values system. 2.4. Public ethics. 2.5.
Military Discipline. 2.6. The Oath.
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ROMANO, lvaro. Methodologies for measuring tax morale within the tax administrations /
lvaro Romano. -- 17 p. -- In: 45th CIAT General Assembly, Quito, Ecuador, 2011.
Contents: 1. 1. Ethics in the tax administration. 2. The Uruguayan case. Background. 3. Tax
morality in the tax administration. Diagnosis and self-evaluation of ethics and integrity. 4. The
external perception of tax morality in the administration.
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STRIDH, Anders. The strategic plans and tax morale / Anders Stridh. -- 12 p. -- In: 45th CIAT
General Assembly, Quito, Ecuador, 2011.
Contents: 1. Strategic plans and overall goal. 2. What drivers influence compliance?. 2.1
Contribute to inner motivation our findings. 2.2 Trust. 2.3 Communication. 2.4 Procedural
justice. 2.5 The distinction between the case and the person 3. The public opinion about the
Swedish tax agency. 4. Understanding the taxpayer situation.
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VSCONEZ, Byron. Methodologies for measuring the tax morale of taxpayers and the results
achieved / Byron Vsconez. -- 44 p. -- In: 45th CIAT General Assembly, Quito, Ecuador, 2011.
Contents: 1. Introduction: 1.1 The State Citizen Relation. 2. What do we know about tax
morality?: 2.1 Taxpayer reputation and morale. 2.2 State co-responsibility. 2.3 Tax Administration
risk and confidence component. 2.4 Socioeconomic and demographic factors. 3. Seeking in
practice what is explained in theory. From the general model to the inclusion of morale. 3.1
Data. 3.2 Tax morale proxy. 3.3 Values. 3.4 Co-responsibility of the state. Reciprocity. 3.5 Risk,
payment facility and knowledge of the tax system. 3.6 Sociodemographic and socioeconomic
data. 3.7 Model specification based on an Ordered Probit. 4. Results. 5. Public policy
recommendation.
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VILLEDA, Rudy. The strategic plans and tax morale / Rudy Villeda -- 19 p. -- In: 45th CIAT
General Assembly, Quito, Ecuador, 2011.
Contents: 1. SAT work philosophy. 1.1 Mission. 1.2 Vision. 1.3 Values. 1.4 SAQBE. 1.5
SAQBE as the SAT work philosophy. 2. Tax Compliance in the Institutional Strategic Plan for
2011-2013. 2.1 Improving tax compliance and reducing tax evasion Taxpayers payment shall
be accurate.. 2.2 Improving the quality of taxpayer service Good, Fast and Easy Service. 2.3
Improving institutional effectiveness Effective, Integral and Transparent SAT
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TAX AWARENESS
2011
BENNETT, Catherine. Creating taxpayer awareness: Corporate social responsibility and the
forums for taxpayer- tax administration dialogue / Catherine Bennett. -- 2011. - 20 p. -- In: 45th
CIAT General Assembly, Quito, Ecuador, 2011.
Contents: 1. Introduction. 1.1 Purpose and scope of paper. 1.2 Corporate social responsibility
(CSR). 2. Canadian stakeholder perspectives. 2.1 Corporate taxpayers and tax intermediaries.
2.2 Individual taxpayers and other stakeholders. 3. CRA-supported for a addressing CSR. 4.
CRAs approach to large business compliance.
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BRAVO SALAS, Felicia. Personal values alone do not explain tax awareness / Felicia Bravo
Salas. P. 1-12. -- In: CIAT/AEAT/IEF Tax Administration Review (No 31, June 2011).
Contents: 1. The current status. 2. A few experiences in Latin America. 3. The deterrence
theory. 4. Evidence in Peru. 5. What could be the flaw in the deterrence theory? 6. Tax
awareness. 7. Conclusions. 8. Bibliography.
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CARDOZO, Mara Helena. Taxpayer attitudes vis--vis the tax administration: differentiate and
classify taxpayer behaviors / Mara Helena Cardozo. -- 20 p. -- In: 45th CIAT General Assembly,
Quito, Ecuador, 2011.
Contents: 1. Introduction. 2. Development. 2.1 Context for the Brazilian tax system. 2.2 Tax
Administration Federal Context RFB. 2.3 Tax morality, voluntary compliance and the taxpaying
capacity principle. 2.4 Classification of taxpayers behaviors from the standpoint of tax morality.
2.5 Specific RFB program.
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JOHNSON, Vanessa. Taxpayer attitudes vis--vis the tax administration: differentiate and
classify taxpayer behaviors / Vanessa Johnson. -- 30 p. -- In: 45th CIAT General Assembly,
Quito, Ecuador, 2011.
Contents: 1 Introduction. 1.1 Ethics, corruption, and tax morale. 2 Inland Revenues Staff Ethics.
2.1 Imbedding ethics and integrity. 2.2 Ethics case study on corruption. 3 Ethical interactions
between IR and customers. 3.1 Inland Revenues Charter with customers. 3.2 Complaints
management service. 3.3 Disputes resolution process. 3.4 Surveying customer satisfaction,
perceptions, & tax morale. 4 Inland Revenues outreach for tax morale. 4.1 Working with
industries.4.2 Citizenship and tax engagement. 4.3 Citizenship, tax morale, and tax education in
schools.5 Christchurch earthquake response. 5.1 Immediate response. 5.2 Business recovery.
5.3 Staff welfare. 5.4 Compliance post earthquake.
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MILLER, Steve. Taxpayer attitudes vis--vis the tax administration: differentiate and classify
taxpayer behaviors / Steve Miller. -- 14 p. -- In: 45th CIAT General Assembly, Quito, Ecuador,
2011.
Contents: I. Introduction: Scope/Content. II. Discussion. 1. What the data shows about the
environmentthe efficiency and effectiveness of third-party data. 2. Legislative and administrative
actions taken. 3. IRS approaches to utilizing third parties and third party data.
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NOLAN, Deborah. Creating taxpayer awareness: Corporate social responsibility and the forums
for taxpayer- tax administration dialogue / Deborah Nolan. -- 10 p. -- In: 45th CIAT General
Assembly, Quito, Ecuador, 2011.
Contents: 1. Corporate social responsibility and corporate governance. 1.1 Question: %
completely and mostly agree. 1.2 Statement: % Very and somewhat important. 1.3 Factor: %
Great deal or somewhat. 2. Crossroads: Is there room for mutual interests and common ground?.
3. Forums for taxpayer - tax administrator dialogue.
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VAN DRIESSCHE, Frank. Creating taxpayer awareness: Corporate social responsibility and the
forums for taxpayer- tax administration dialogue / Frank Van Driessche. -- 2011. - 11 p. -- In: 45th
CIAT General Assembly, Quito, Ecuador, 2011.
Contents: 1. The necessity and way to build tax morality among taxpayers. 2. The change in
business models drives the new relationship. 3. Taking the EU VAT system as an example for
an enhanced dialogue between tax administrations and taxpayers. 4. Breaking it all down: the
main arguments.
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TAX CITIZENSHIP
2011
BRENES, Billie. The development and strengthening of the tax citizenship concept: the tax
education programs. -- 17 p. -- In: 45th CIAT General Assembly, Quito, Ecuador, 2011.
Contents: 1. General framework. 2. Background. 3. Current management. 3.1 Recommendations
carried out. 3.2 Establishment of a strategy for training teachers in order to reinforce their
knowledge in this field. 3.3 Recommendations pending compliance. 4. National tax education
program. 5. Structure of the national tax education program. 6. Dissemination of the activities.
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HIRSH CARRILLO, Nahil. The development and strengthening of the tax citizenship concept:
the tax education programs / Nahil Hirsh Carrillo. -- 27. p. -- In: 45th CIAT General Assembly,
Quito, Ecuador, 2011.
Contents: 1. Tax education or tax culture programs in Latin America and their contribution to
the tax citizenry focus. 2. The evolution of the tax culture program in Peru and our concept
of tax citizenry. 3. Peru: the exploratory study of tax awareness supplies a theoretical and
methodological model as a starting point and baseline.
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ETHIC
2010
AYALA DOVAL, Mara Raquel. The promotion of ethics in the tax administrations: strategies
and programs for the promotion of ethics / Mara Raquel Ayala Doval. -- 22 p. -- In: 44th CIAT
General Assembly, Montevideo, Uruguay, 2010.
Contents: 1. Why and what is the reason why the tax administration must implement a strategy
to promote ethics. 2. CIATs strategy for the promotion of ethics. 3. The work of CIAT in the
promotion of ethics in the tax administrations. 4. Turning statements into action: implementing a
program for the promotion of ethics. 5. What follows?
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STRIDH, Anders. The promotion of ethics in the tax administrations: strategies and programs for
the promotion of ethics / Anders Stridh. -- 12 p. -- In: 44th CIAT General Assembly, Montevideo,
Uruguay, 2010.
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Contents: 1. Why is it important to promote ethics?. 2. Ethics and trust from a strategic point of
view. 3. Experiences.
2009
CARRASCO, Carlos. Factors contributing to the equity of the tax systems: expansion of bases
/ Carlos Carrasco. -- 16 p. -- In: CIAT Technical Conference. Naples, Italy, 2009.
2005
RIGBY, Stephen. Integrity as a fundamental value in tax administrations and the promotion
of Ethics / Stephen Rigby. -- p. 159-179. -- In: 39th CIAT General Assembly, Buenos Aires,
Argentina, 2005.
Contents: 1. Introduction. 2. Collecting capacity and equity. 3. Legal tariffs and equity. 4.
Quantitative base increase. 5. Qualitative base increase. 6. Tax morale 7. Other reforms.
Contents: The significance of values and ethics in the organizational culture: Values and
ethics - a framework for decision-making and leadership. -Values and ethics - a question of
trust. -The role of values and ethics in modern government management. Mechanisms for the
promotion of ethics in tax administrations: Commitment and participation of management in
the process. -Employee involvement - at all levels. -Code of ethics and conduct. -External and
internal oversight mechanisms. -Communication plan. -Training and awareness strategies. -Use
of technology. A progress report on the accomplishments of the CIAT steering committee on
ethics: CIAT Model code of conduct. -Inventory of best practices in the promotion of ethics in
tax administrations. -CIAT Declaration on the promotion of ethics in tax administrations.
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2008
STIFF, Linda. Ethics and corporate responsibility in the tax administrations / Linda Stiff. -- 9 p.
-- In: 42th CIAT General Assembly, Antigua Guatemala, Guatemala, 2008.
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SIVIEUDE, Olivier. Ethics and corporate responsibility in the tax administrations / Olivier
Sivieude. -- 8 p. -- In: 42th CIAT General Assembly, Antigua Guatemala, Guatemala, 2008.
Contents: A) Reminder: What is Deontology?. -B) Why is Deontology so intensively considered
within the Tax Administrations?. C) How does the General Directorate of Taxes, in France,
promote its values to improve tax awareness?. -I) Internal action for the valuation of deontology
carried out by the DGI. -II) The external action of deontological valuation carried out by the DGI.
2005
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PEA VILA, Fernando. Social communication policies and mechanisms at the service of the
objectives of tax administration / Fernando Pea vila. -- p. 55-75. -- In: 39th CIAT General
Assembly, Buenos Aires, Argentina, 2005.
Contents: Communication Policies: Internal communication, External communication. The
purpose of communication policies. Target audiences of social communication in the tax
administration. Most efficient means and mechanisms for the social communication of the tax
administration: Internal means and mechanisms. External means and mechanisms. Means
and mechanisms to facilitate the dissemination in social communications means. Means and
mechanisms to measure the impact of social communication.
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2004
2003
MCCLOSKEY, Bill. Promotion of public ethics by the tax administration / Bill McCloskey. -- p.
93-105. -- In: 37th CIAT General Assembly, Riviera Maya Cancun, Mexico, 2003
1997
LYONS, John T. Actions of the tax administration to guarantee the integrity of its officials / John
T. Lyons. - - p. 273-283. -- In: 31th CIAT General Assembly, Buenos Aires, Argentina, 1997.
1993
Contents: What are ethics and why are they important?. Elements of an ethical infrastructure.
What other international organizations are doing: World Customs Organisation (WCO);
Organisation for Economic Co-operation and Development (OECD); Organisation of American
States (OAS); International Chamber of Commerce (ICC); Donors/Financial institutions.
Contents: Integrity: A. Cornerstone of the U.S. Tax System. Setting standards. Assessing
performance. Acting to resolve deficiencies. The principles of Ethical conduct.
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ALM, Jame (2012). Do ethics matter? Tax compliance and morality / Benno Torgler, James Alm.
(Working Paper 1207, July 2012)
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ARGANDOA RMIZ, Antonio (2005). Economa, teora de la accin y tica. -- p. 29-38. -- In:
Revista ICE tica y Economa (Junio 2005. N. 823).
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AZAR, Karina (2010). Moral fiscal en el Cono Sur tax morale in the Southern Cone / Karina
Azar, Mariana Gerstenblth y Mximo Rossi. -- p- 43-69. -- In: Revista Desarrollo y Sociedad,
2010.
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CUMMINGS, Ronald G. (2009). Tax morale affects tax compliance: Evidence from surveys
and an artefactual field experiment / Jorge Martinez-Vazquez, Michael McKee, Benno Torgler.
-- 447457. -- In: Journal of Economic Behavior & Organization 70, 2009.
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DAZ RIVILLAS, Borja; FERNNDEZ PREZ, ngeles (2010). Educacin fiscal y cohesin
social. Experiencias de Amrica Latina. -- Madrid: Espaa: EUROsocial, IEF, 2010.
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DAUDE, Christian (2012). What drives tax morale? / Christian Daude, Hamlet Gutirrez, ngel
Melguizo. 51 p. (Working Paper No. 315, 2012)
DULLECK, Uwe. (2012) Tax compliance and psychic costs: Behavioral experimental evidence
using a physiological marker / Uwe Dulleck, Jonas Fooken, Cameron Newton [et al]. 3 3 p.
-- Center for Research in Economics, Management and the Arts (CREMA).
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EICHER, Jeffrey D. (2007). Taxes and ethics: taxpayer attitudes over time / Jeffrey D. Eicher,
Thomas J. Stuhldreher, Wendy L. Stuhldreher. p. 43-51. In: journal of tax practice & procedure
(JuneJuly 2007).
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FERNNDEZ, Fernanda Mabel (2011). Grandes desafos del siglo XXI: La promocin de una
conciencia fiscal tica / Fernanda Mabel Fernndez. -- p. 15-30. -- In: Criterios Tributarios No.
159.
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FELD, Lars P. (2008). Coming closer? Tax morale, deterrence and social learning after German
unification / Lars P. Feld, Benno Torgler, Bin Dong. -- 40 p. -- (Working Paper No. 2008 - 9)
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FREY, Bruno S. (2007). Tax morale and conditional cooperation / Bruno S. Frey, Benno Torgler.
Journal of Comparative Economics No. 35. -- P.136159
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FREY, Bruno S. (2002). Deterrence and morale in taxation: An empirical analysis / Bruno S.
Frey, Lars P. Feld. CESifo working paper, No. 760. -- 36 p.
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TORGLER, Benno (2011). Tax morale, Eastern Europe and European enlargement. S.l.: World
Bank, 2011. -- 43 p. (Working Paper 5911).
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TORGLER, Benno (2008). Local autonomy, tax morale and the shadow economy/ Benno
Torgler Friedrich Schneider, Christoph A. Schaltegger. -- (CREMA: Working Paper No. 2008
24).
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TORGLER, Benno (2007). Causes and consequences of tax morale: an empirical investigation
/ Benno Torgler, Markus Schaffner. -- 25 p. (CREMA : Working Paper No. 2007 - 11)
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TORGLER, Benno (2007). La moral tributaria en Amrica Latina / Benno Torgler. -- p. 8-31.
-- In: La Revista del Instituto AFIP (IR02).
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TORGLER, Benno (2005). Tax morale and fiscal policy / Benno Torgler, Christoph A. Schaltegger.
34 p. (CREMA: Working paper No. 2005-30).
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TORGLER, Benno (2003). Tax morale: theory and empirical analysis of tax compliance / Benno
Torgler. -- PhD Thesis, University of Basel, Faculty of Business and Economics, 2003. -- 667 p.
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VALERO, Mary Thais (2009) tica y cultura tributaria en el contribuyente / Mary Thais Valero,
T. Ramrez de Egez y Fidel Moreno Briceo. --P. 58-73. -- In: Daena: International Journal of
Good Conscience. 5(1) 58-73.
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