Why Spiritual and Emotional intelligence will be required for a Knowledge

Organization: A model for visualization and controlling the flow of

intelligence within solution organization

By- Dr. Patanjali Kashyap

Before proceeding further, I just want to mention that Spiritual, social and emotional
intelligence are not the core concepts defined by the western psychologist, I found its
roots is in the Indian literature, during my research on the same topics, some of the
references are given below, which are taken from great book of psychology ever written,
known as srimad bhagavad gita. For emotional intelligence the tresses are found in
Chapter 2, verse 54, 55, 56.

When your intellect, fed up with the bewildering doctrines and their interpretations
settles in the steady and unwavering wisdom (emotional intelligence stithapragna),
then you attain yoga.

O Kehsava, describe the person who has attained steady wisdom and introspection? How
does he behave? (Verse 2/55)

He whose mind is untroubled by sorrows, and for pleasure he has no loggings, beyond
passion, and fear and anger, he is in the stage of unwavering mind. (Verse 2/56).
For social and spiritual intelligence, path is defined in chapter 13, verse 7, 8, 9 and in
Chapter 2 verse 72, of the same literature (srimad bhagavad gita).

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IQ, EI and SI
Measure of IQ is based on certain basic and largely inherited spatial, numerical and
linguistic abilities, but because it was the only measurable intelligence indicator available
in the early 50s, it was taken as a mark of persons full intelligence.
EI is an intelligence associated with how well one react to and understand other people
and situations within which he / she encountered. It is also associated with our ability to
understand and manage our emotions of fear, anger, aggression or resentment.
Meaning of being spiritual
The spiritual in human beings makes us ask why we are doing, what we are doing and
makes us seek some fundamentally better way of doing it. It makes us our lives and
enterprise to make the difference.
SI is the intelligence with which, we can access our deepest meanings, values, purposes
and highest motivation.

Key steps for achieving Spiritual intelligence

Step 1
Awareness: We become aware that, what we are? , Is everything is going right
personally or professionally? , i.e. capability to accessing himself or herself.
Step2
Meaning: One has to explore the bigger picture, to make keys that might open the space
one has confine in.
Step3
Evolution: We try the keys, fit them in the lock and turn
Step4
Being centered: we open the door inward and enable, what is on the other side to access
us.
Step5
Vision: We allow the light from the new bigger picture to flood is so we can see.
Step6

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Projection: We project our new level to self in to the new territory we can see a head.
Step7
Mission: We act within the new territory and are now aware and conscious of what we
are doing within a getter territory.
It is a feature of SQ individuals that they return again and again on the same idea(s) on
the same issues and see more and more each time.
Important steps of EQ
The main steps for developing better EQ are self awareness, self-control and empathy,
for completeness here is the brief description about them
Step 1
Self awareness

Solicit feedback from ones manager, employees, and peers about his / her
strengths and weaknesses.
Using 360-degree ratings and other performance feedback as an opportunity to
learn more about how others view about him / her.
Spend time in personal reflection about ones strengths and weaknesses.
Keep visible reminders of ones strengths and weaknesses so that he / she can
check in and adjust his / her behavior before taking important actions.
List circumstances in which one think he / she have experienced doubt in the
workplace.

Step2
Self-Control

If one is reserved, practice expressing a positive emotion, such as enthusiasm or

support, in a situation in which he / she would normally hold back? If he / she is
usually outgoing, practice holding back a negative statement until he have taken
time to get over the immediate reaction.
Trying out on a new behavior related to emotional control in the meetings. If he /
she normally hold back expression, express himself / herself. If he normally just
come out with it, hold himself back.
Practice breathing techniques when feeling stress.
Mentally rehearse staying calm in a crisis.

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Given his / her personality, think about ways in which he / she could
authentically express positive emotions.

Step 3
Empathy

Try to put himself in the other persons shoes. Can he understand his/ her point of
view even if he dont agree with it?
Try to anticipate the emotional reaction of people in a team meeting or in another
work situation.
When someone says something from which a individual is disagree with, active
listen his or her statement. Do so in a nonjudgmental way. Notice the reaction
that this precipitates.
When listening to someone, asking that person to clarify the feelings behind his /
her statement, not just the facts.
Come up with some suggestions to improve service to his internal customers and
ask them if they think individual suggestions would be useful.
Try to determine a persons reaction to a change before it is announced.

Applied Emotional intelligence in computer science / Information technology in

context to indentify various emotions and IT mapping
Personality
Type in IT

Compulsion

Emotion

IT Strengths

IT
Weaknesses

Growth
Direction

One
(Perfectionist)

to follow
the highest
principles, to
be
perfect

Anger

programming, quality
assurance, testing,
auditing, technical
support, telecommunication

to Seven - relax
the
need to perform
perfectly, have
fun

Two
(Helper)

to help
others,
with
expectation

Pride

system requirements
determination, prototyping,
help desk, user
training

strategic planning,
evaluation of
system
alternatives, group
consensus, dealing
with ambiguity
isolated work, data
modeling, systems
programming

Three
(Status
Seeker)

to promote
and
maintain
ones
image of
success

Deceit

team leader, IT manager,

CIO, high-profile
technical specialist

detailed grunt
work with a low
profile

Four

to be always

Envy

multimedia, website

auditing,

to Six - focus on
working out of
genuine loyalty
rather
than to maintain
an
image
to One - look

to Four- focus on
your own
emotional
needs freeing
yourself
from need for
admiration by
those
you are helping

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753

(Artist)

unique and
different;
to avoid
the mundane

design, visual system

development, user
manual production

maintenance
programming,
prolonged,
procedural
programming

outside,
to high standards
rather than
mostly
within yourself

Five
(Knowledge
Seeker)

to seek
increasingly
more
knowledge,
mostly for its
own sake

Greed

strategic planning,
high-level process
and data modeling,
high-level
telecommunications
design, research and
development, business
process re-engineering

people
management,
user interaction,
routine and
detailed work

to Eight - step
outside
your own mind
to
commit
knowledge to
powerful action

Six
(Loyalist)

to seek
security
in loyalty
and
obedience to
external
parties

Fear

programming, auditing,
data modeling,
lower level design,
testing

dealing with
ambiguous
situations,
accepting new
paradigms,
conflicting
goals

to Nine - dont
let fear drive
you,
dont make goals
so
absoluteeverything
is not a big
deal;
seek peace

Seven
(Fun Seeker)

to have fun,
in
whatever
situation

Gluttony

system initiation,
particularly e-commerce
systems for
competitive advantage,
management, embracing
change, user interaction,
visual design

procedural
programming,
lower-level
modeling,
auditing,
work with
prolonged
isolation

to Five seriously
learn a few
things
in-depth, even
though it may
not always
be fun

Eight
(Power
Person)

to be
invulnerable,
powerful,
in control

Lust

management, CIO,
champion of change,
ERP consulting

procedural
programming,
low-level
modeling, auditing

to Two - use
power not to be
in control
but to help others
genuinely

Nine
(Peace
Maker)

to avoid
conflict,
to seek
harmony
at all cost

Sloth

team leader, JAD

leader, programming,
system maintenance

technical support,
work with tight
deadlines

to Three instead of
compromising
results for the
sake of peace,
work for
successful
results

Holistic picture of various intelligence in form of words

IQ
Reactive
Dependent

EQ
Proactive
Independent

SQ
Coactive
Interdependent

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Devolve
Possess
Detract
Depress
Division
Expire
Reflective
Absolve
Monological

Resolved
Process
Retract
Impress
Revision
Respire
Selective
Resolve
Dialogical

Evolve
Cocess
contract
Express
Vision
Inspire
collective
Solve
Translogical or Trilogical

Observations
IQ is the intelligence that seeks to understand the what
EQ is the intelligence that seeks to understand the How
SQ is the intelligence that seeks to understand the Why

Mathematical basics
Definition of definite integration: If

f (x)dx F (x ) ,

i.e. F ( x) be an integral

of F ( x) , then F (b) - F (a) is called the definite integral of F ( x) between the limits a
b

and b and in symbol it is written as

f ( x)dx .Thus

if

definition

f ( x)dx F ( x)

then by

f ( x)dx F ( x) = F (b) - F (a) .

Where a is called the lower limit and b is called upper limit.

Here we integrate EQ and SQ within proper limits as these are the variables and changed
if proper methodology and process are applied for the dynamic change process for
improvement , but IQ of a person is almost remain same throughout of life ( roughly) of
a subject ( Person).

Definition of some important terms used in the upcoming equations

Sample Team: Sample group of persons, considering their experience with both
computer science issue as well as application domain issue for the project at hand.

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Complexity Factors: Number of source instructions or the number of function points,

needed to develop the features in a usable product.
Process Orientation: This refers to the process used to produce end product and in
particular its effectiveness in helping sample team to avoid non-value adding activities.
Toolset: Software tools a team used for the development / support / Maintenance.
Overall Effort: Reduction in effort generally result in reduction in schedule estimate, to
simplify this one can assume that cost include both overall effort and time , in the term of
maintenance and support projects it will be thought of in the terms of reduction of
number of BTTs ( problem tickets in general).
Productivity

= Proficient teams + great automations + improved

Development / support / maintenance process
+reduced complexity

Calculation of overall effort

Overall Effort = (Sample Team) * (Toolset) * (Complexity Factors) (Process Orientation)
Calculation for the intelligence of a group
I = IQ --------------------- (1)
The sign for IQ will always be + Ve
FE

E=

IE

FP

EQ dx +

EQ dx ------------ (2)

IP

If the value of E comes Ve means reduction in effort and increase in productivity, In

case of + signs the reveres result will be expected.
S=

FE

FP

IE

IP

SQ dx + SQ

dx -------------- (3)

If the value of S comes Ve means reduction in effort and increase in productivity, In

case of + signs the reveres result will be expected.
If after summing E and S value comes Ve, the take modulus of that (it gives always +
value) and sum it up with I , else go ahead with I , and give more attention to the EQ and
SQ implementation process.

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Summing the equation 1, 2 and 3 (in case of Ve value) we get

F = I + |E| + |S| -------------------------- (4)
IE= Initial Effort (Before measures to take to change the effort Through SQ or EQ, values
are taken from DART)
FE= Final Effort (After measures to take to change the effort Through SQ or EQ, values
are taken from effort tracking system)
IP = Initial Productivity (Before measures to take to change the productivity Through SQ
or EQ, Incidence counts are taken from Maximo)
FP = Final Productivity (After measures to take to change the productivity Through SQ
or EQ, Incidence counts are taken from Maximo)
IQ = Intelligence Quotient
I = Calculated liner intelligence
E = Calculated emotional intelligence
S = Calculated spiritual intelligence
F = Final calculated intelligence of Team / Group
Equation (4) gives us final calculated intelligence of a particular team or group, this may
me extended for the overall organization wide.

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Characteristic, properties and flow of intelligence within an organization: a Model

EQ

Company culture

Planning and decision

making systems

SQ: qualities of SQ

Power, Wisdom, love

Action Plan: IQ

Willing, thinking, feeling

Deepself,corevision,potentiality

Extended bottom
line

Customer satisfaction and delight

Employee loyalty and tenure
Employee health
Profit and revenue margin
Revenue
Environmental side affect
Social consequences
Third world factor