translation
transformation
ctransaction
transition
2. Which of these would an operations manager not be responsible for?
Safety and maintenance
Sales and marketing
Selecting suppliers
Production Planning
3. Which of the following is a definition of quality?
Fitness for Purpose
Zero Defects
Right First Time
All of these (and more!)
10. Which of the following is the correct cycle for the implementation of a Six Sigma
quality improvement programme?
Design, Monitor, Analyse, Control, Improve
Define, Measure, Analyse, Improve, Control
Design, Measure, Control, Improve, Analyse
Define, Measure, Improve, Analyse, Control
11. Which of the following would not normally be considered a general characteristic of a
service?
Production and consumption are simultaneous
Production and consumption can always be spatially separated
Many services involve both tangible and intangible outputs
Production and sales cannot easily be separated functionally
Low contact services can often be made more efficient than high contact services
12.
13.
14. Which of the following functional areas are part of a business organization? (p. 4)
A) Accounting
B) Marketing
C) Operations
D) All of the above
E) None of the above
15. Which of the following would be considered an input when converting inputs into
outputs during the transformation process? (page 6)
A) Land
B) Capital
C) Raw Materials
D) Facilities
19. A Six Sigma Process includes all of the following except: (Page 28)
A) Reducing costs
B) Improving quality
C) Increasing customer satisfaction
D) Reducing the number of employees
E) All of the above are included
33. Which of the following formulas are used when computing control limits?
a. UCL
b. LCL
c. Both a and b
d. Neither a and b
e. None of the above
a. True
b. False
44. Operations, marketing, and finance function independently of each other in most
organizations.
a. True
b. False
45. Goods producing organizations are not involved in service activities.
a. True
b. False
46. Service involves a much higher degree of customer contact than manufacturing.
a. True
b. False
47. CAD refers to:
a. Computer Aided Drafting
b. Computer Assisted Drafting
c. Computer Aided Design
d. Computer Automated Design
48. CIM refers to:
a. Computer Integrated Machining
b. Computer Integrated Manufacturing
c. Computer Integrated Models
d. Computer Integrates Mechanisms
49. JIT refers to___________
a. Jump in time
b. Judge in time
c. Just in time
d. Job in time
50. The degree to which the manufactured product or delivered service meets the parameters
that have been incorporated in the design is referred to as __________
a. Optimization
b. Conformance
c. Quality
d. Maintainability