Discontinued Product Support Management

Product EOL
Announcement
Clearance ends
year

3 months
6 months

Engineering Phase

Up to3 years

Warranty Support Phase

Up to 4 years
Technical Support Phase

Phase Description
Engineering Phase

During the period, ACTi will still be providing Feature Enhancement or Bug Fix.

Warranty Phase

During the period, ACTi will still be repairing defective units for free if the units are within
warranty.
(Excluding misuse, negligence, accidents and natural disasters)

Technical Support Phase

During the period, ACTi will still be providing Product Technical Support. (Including
Troubleshooting, Installation/ Configuration, Spec clarification)

* Disclaimers: 1. Each product purchased up to the Clearance ends, depending on its shipment date and category, has an individual
warranty period which varies between 3 months and 3 years, for further details please check our Warranty policy 2. All products purchased
after the Standard warranty support phase only possess 3 months of DOA support.

For detailed information about Warranty, please click here.

201405-001

Discontinued Product Information

Category

Product Model

Clearance Starts
(Discontinued Date)

Discontinued Service Schedules

Clearance Ends

Engineering
Phase

Standard
Warranty

Technical
Support

Last Generation

ACM-1100

2007/12/1

2007/12/15

2008/6/28

2008/12/30

2009/12/30

Last Generation

ACM-1101

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

ACM-1111

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

ACM-1310

2007/4/2

2007/5/1

2007/11/28

2008/5/31

2009/5/31

Last Generation

ACM-1430

2007/4/2

2007/5/1

2007/11/28

2008/5/31

2009/5/31

Last Generation

ACM-3100

2007/12/1

2007/12/15

2008/6/28

2008/12/30

2009/12/30

Last Generation

ACM-3101

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

ACM-3111

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

ACM-3210

2007/4/2

2007/5/1

2007/11/28

2008/5/31

2009/5/31

Last Generation

ACM-3301

2007/1/1

2007/1/30

2007/9/27

2008/3/30

2009/3/30

Last Generation

ACM-4100

2008/10/1

2008/10/31

2009/6/28

2009/12/30

2010/12/30

Last Generation

CAM-5100

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

CAM-5120

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

CAM-5132

2006/10/1

2006/11/1

2007/6/29

2007/12/31

2008/12/30

Last Generation

CAM-5140

2008/7/1

2008/8/1

2009/3/29

2009/9/30

2010/9/30

Last Generation

CAM-5142

2006/10/1

2006/11/1

2007/6/29

2007/12/31

2008/12/30

Last Generation

CAM-5150

2006/12/1

2006/12/30

2007/8/27

2008/2/28

2009/2/27

Last Generation

CAM-5152

2006/12/1

2006/12/30

2007/8/27

2008/2/28

2009/2/27

Last Generation

CAM-5200H

2007/4/1

2007/5/31

2008/3/28

2008/9/29

2009/9/29

Last Generation

CAM-5200S

2007/2/1

2007/3/1

2007/9/29

2008/4/1

2009/4/1

Last Generation

CAM-5201S

2007/2/1

2007/3/1

2007/9/29

2008/4/1

2009/4/1

Last Generation

CAM-5202

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

CAM-5220H

2007/4/1

2007/5/31

2008/3/28

2008/9/29

2009/9/29

Last Generation

CAM-5222

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

CAM-52X0

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

CAM-5301S

2007/2/1

2007/3/1

2007/9/29

2008/4/1

2009/4/1

Last Generation

CAM-5302

2007/2/1

2007/3/1

2007/9/29

2008/4/1

2009/4/1

Last Generation

CAM-53X0

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

CAM-6100

2006/6/1

2006/7/1

2007/2/26

2007/8/30

2008/8/29

Last Generation

CAM-6110

2007/11/1

2007/12/2

2008/7/29

2009/1/30

2010/1/30

Last Generation

CAM-6120

2008/5/1

2008/5/30

2008/12/27

2009/6/30

2010/6/30

**Accessories, including power adaptors, are not included in the support table. Also please note that all accessories only have one
year warranty

-1-

Discontinued Product Support Management

201405-001

Discontinued Product Information

Category

Product Model

Clearance Starts
(Discontinued Date)

Discontinued Service Schedules

Clearance Ends

Engineering
Phase

Standard
Warranty

Technical
Support

Last Generation

CAM-6200

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

CAM-6210

2006/12/1

2006/12/31

2007/7/29

2008/1/30

2009/1/29

Last Generation

CAM-6220

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

CAM-6230

2006/12/1

2006/12/31

2007/7/29

2008/1/30

2009/1/29

IP Speed Dome

CAM-6500

2009/1/5

2009/3/31

2009/11/26

2010/3/31

2011/3/31

IP Speed Dome

CAM-6520

2009/1/5

2009/3/31

2009/11/26

2010/3/31

2011/3/31

IP Speed Dome

CAM-6600

2009/1/5

2009/3/31

2009/11/26

2010/3/31

2011/3/31

Last Generation

CAM-7100

2007/5/1

2007/6/1

2008/1/27

2008/7/30

2009/7/30

Last Generation

CAM-7101

2007/5/1

2007/6/1

2008/1/27

2008/7/30

2009/7/30

Last Generation

CAM-7102

2007/5/1

2007/6/1

2008/1/27

2008/7/30

2009/7/30

Last Generation

CAM-72X0

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

CAM-72XX

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

CAM-7302

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

CAM-73X0

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

DIO-1100

2007/2/1

2007/3/1

2007/10/27

2008/4/29

2009/4/29

Last Generation

EVK-1000

2006/5/1

2006/6/30

2007/2/25

2007/8/29

2008/8/28

Last Generation

EVK-1100

2006/5/1

2006/6/30

2007/2/25

2007/8/29

2008/8/28

Last Generation

IOK-1000

2006/5/1

2006/6/30

2007/2/25

2007/8/29

2008/8/28

Last Generation

PCI-4100

2007/2/1

2007/3/1

2007/10/27

2008/4/29

2009/4/29

Last Generation

PCI-5100

2007/2/1

2007/3/1

2007/10/27

2008/4/29

2009/4/29

Last Generation

PCI-6100

2007/2/1

2007/3/1

2007/10/27

2008/4/29

2009/4/29

Last Generation

SED-2100

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

SED-2120S

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

SED-2130

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

SED-2200

2005/12/1

2005/12/30

2006/8/27

2007/2/28

2008/2/28

Last Generation

SED-2300Q

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

SED-2310Q/QT

2007/1/1

2007/3/2

2007/10/28

2008/4/30

2009/4/30

Quad Video ServerSED-2320Q/QT

2009/3/3

2009/5/30

2009/12/26

2011/5/30

2012/5/29

Last Generation

SED-2400

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

SED-2410

2007/1/1

2007/3/2

2007/10/28

2008/4/30

2009/4/30

Last Generation

SED-2420

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

SED-2600

2007/1/1

2007/3/2

2007/10/28

2008/4/30

2009/4/30

Last Generation

SED-3200

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

SED-3300

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

SED-3300T

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

SED-3320

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

SED-8100

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

SED-8120/T

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

SED-8140/T

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

SED-8320Q

2008/8/1

2008/9/1

2009/4/29

2009/10/31

2010/10/31

Last Generation

SED-8420

2008/2/1

2008/3/1

2008/10/27

2009/4/30

2010/4/30

Last Generation

SED-9100

2007/7/1

2007/8/1

2008/3/28

2008/9/29

2009/9/29

Last Generation

SED-9300

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Last Generation

SED-9320

2008/1/1

2008/2/1

2008/9/27

2009/3/31

2010/3/31

Bullet Camera

ACM-1311

2009/10/1

2009/12/31

2010/7/29

2011/12/31

2012/12/30

Fixed Dome

ACM-3211

2009/10/1

2009/12/31

2010/7/29

2011/12/31

2012/12/30

Box Camera

CAM-5201

2009/10/1

2009/12/31

2010/7/29

2011/12/31

2012/12/30

Box Camera

CAM-5221

2009/10/1

2009/12/31

2010/7/29

2011/12/31

2012/12/30

Box Camera

CAM-5301

2009/10/1

2009/12/31

2010/7/29

2011/12/31

2012/12/30

Box Camera

CAM-5322

2009/10/1

2009/12/31

2010/7/29

2011/12/31

2012/12/30

Fixed Dome

CAM-7301

2009/10/1

2009/12/31

2010/7/29

2011/12/31

2012/12/30

Fixed Dome

CAM-7322

2009/10/1

2009/12/31

2010/7/29

2011/12/31

2012/12/30

Video Server

SED-2120/T

2009/10/1

2009/12/31

2010/7/29

2011/12/31

2012/12/30

Video Server

SED-2140/T

2009/10/1

2009/12/31

2010/7/29

2011/12/31

2012/12/30

Cube Camera

ACM-4200

2010/5/3

2010/6/30

2011/1/26

2011/6/30

2012/6/29

Fixed Dome

ACM-3311

2010/7/1

2010/9/30

2011/4/29

2012/9/29

2013/9/29

Bullet Camera

ACM-1232

2010/8/2

2010/10/31

2011/5/29

2012/10/30

2013/10/30

Bullet Camera

ACM-1432

2010/8/2

2010/10/31

2011/5/29

2012/10/30

2013/10/30

Bullet Camera

ACM-1011

2010/8/2

2010/10/31

2011/5/29

2012/10/30

2013/10/30

Box Camera

ACM-5711

2010/8/2

2010/10/31

2011/5/29

2012/10/30

2013/10/30

**Accessories, including power adaptors, are not included in the support table. Also please note that all accessories only have one
year warranty

-2-

Discontinued Product Support Management

201405-001

Discontinued Product Information

Category

Product Model

Clearance Starts
(Discontinued Date)

Discontinued Service Schedules

Clearance Ends

Engineering
Phase

Standard
Warranty

Technical
Support

IP Speed Dome

CAM-6620

2010/8/2

2010/10/31

2011/5/29

2011/10/31

2012/10/30

Box Camera

CAM-5321H

2010/8/2

2010/10/31

2011/5/29

2012/10/30

2013/10/30

Fixed Dome

CAM-7321E

2010/8/2

2010/10/31

2011/5/29

2012/10/30

2013/10/30

Fixed Dome

ACM-3603

2010/8/2

2010/12/31

2011/7/30

2012/12/30

2013/12/30

Fixed Dome

ACM-3703

2010/8/2

2010/12/31

2011/7/30

2012/12/30

2013/12/30

Cube Camera

ACM-4000

2010/8/2

2010/12/31

2011/7/30

2011/12/31

2012/12/30

IP PT Camera

ACM-8201

2010/8/2

2010/12/31

2011/7/30

2011/12/31

2012/12/30

IP PT Camera

ACM-8211

2010/8/2

2010/12/31

2011/7/30

2011/12/31

2012/12/30

IP Speed Dome

CAM-6510

2010/8/2

2010/12/31

2011/7/30

2011/12/31

2012/12/30

Cube Camera

TCM-4101

2010/10/1

2010/12/31

2011/7/29

2011/12/31

2012/12/30

Cube Camera

TCM-4301

2010/10/1

2010/12/31

2011/7/29

2011/12/31

2012/12/30

Video Server

SED-2610

2010/10/12

2010/10/12

2011/5/10

2012/10/11

2013/10/11

Box Camera

ACM-5811

2011/1/1

2011/3/31

2011/10/27

2014/3/30

2015/3/30

Fixed Dome

ACM-7511

2011/1/1

2011/3/31

2011/10/27

2014/3/30

2015/3/30

IP PTZ Camera

ACM-8511

2011/1/1

2013/9/30

2014/3/29

2014/9/30

2015/9/30

Fixed Dome

TCM-3001

2011/1/1

2011/3/31

2011/10/27

2014/3/30

2015/3/30

Fixed Dome

TCM-3011

2011/1/1

2011/3/31

2011/10/27

2014/3/30

2015/3/30

Cube Camera

TCM-4001

2011/1/1

2011/3/31

2011/10/27

2012/3/30

2013/3/30

Box Camera

TCM-5001

2011/1/1

2011/3/31

2011/10/27

2014/3/30

2015/3/30

Fixed Dome

TCM-7011

2011/1/1

2011/3/31

2011/10/27

2014/3/30

2015/3/30

Bullet Camera

ACM-1431

2011/4/1

2011/6/30

2012/1/26

2014/6/29

2015/6/29

Bullet Camera

ACM-1511

2011/4/1

2011/5/13

2011/11/27

2014/5/12

2015/5/12

Fixed Dome

ACM-3001E

2011/4/1

2011/6/30

2012/1/26

2014/6/29

2015/6/29

Fixed Dome

ACM-3011E

2011/4/1

2011/6/30

2012/1/26

2014/6/29

2015/6/29

Fixed Dome

ACM-3411E

2011/4/1

2011/6/30

2012/1/26

2014/6/29

2015/6/29

Fixed Dome

ACM-3601

2011/4/1

2011/6/30

2012/1/26

2012/6/29

2013/6/29

Cube Camera

ACM-4001E

2011/4/1

2011/6/30

2012/1/26

2012/6/29

2013/6/29

Box Camera

ACM-5001

2011/4/1

2011/6/30

2012/1/26

2014/6/29

2015/6/29

Box Camera

ACM-5601

2011/4/1

2011/6/30

2012/1/26

2014/6/29

2015/6/29

Box Camera

TCM-5601

2011/4/1

2011/5/20

2011/11/27

2014/5/19

2015/5/19

IP Speed Dome

CAM-6610

2011/11/28

2011/11/28

2012/6/25

2012/11/27

2013/11/27

IP Speed Dome

CAM-6630

2011/11/28

2011/11/28

2012/6/25

2012/11/27

2013/11/27

Video Server

ACD-2200E

2012/2/1

2012/4/30

2012/11/26

2015/5/1

2016/4/30

Fixed Dome

ACM-3511E

2012/2/1

2012/3/26

2012/10/22

2015/3/26

2016/3/25

Cube Camera

ACM-4201E

2012/2/1

2012/3/21

2012/11/11

2013/3/21

2014/3/21

Box Camera

ACM-5611

2012/2/1

2012/4/30

2012/11/26

2015/5/1

2016/4/30

Bullet Camera

TCM-1511

2012/2/1

2012/4/30

2012/11/26

2015/5/1

2016/4/30

Fixed Dome

TCM-3401

2012/2/1

2012/3/26

2012/10/22

2015/3/26

2016/3/25

Fixed Dome

TCM-3411

2012/2/1

2012/3/30

2012/10/26

2015/3/31

2016/3/30

Fixed Dome

KCM-3211

2012/4/1

2012/6/30

2013/1/26

2015/7/1

2016/6/30

Box Camera

KCM-5311

2012/4/1

2012/5/31

2012/12/27

2015/5/31

2016/5/30

Box Camera

TCM-5611

2012/4/1

2012/6/30

2013/1/26

2015/7/1

2016/6/30

Cube Camera

TCM-4201

2012/4/1

2012/6/30

2013/1/26

2013/6/30

2014/6/30

Bullet Camera

ACM-1231

2012/5/15

2012/8/15

2013/3/16

2015/8/15

2016/8/14

Fixed Dome

ACM-3401E

2012/5/15

2012/8/15

2013/3/16

2015/8/15

2016/8/14

Box Camera

KCM-5311E

2012/6/27

2012/6/27

2012/12/24

2015/6/28

2016/6/27

Fixed Dome

KCM-7211

2012/7/2

2012/9/30

2013/3/29

2015/9/30

2016/9/29

Box Camera

KCM-5111

2012/8/1

2012/10/31

2013/4/29

2015/10/31

2016/10/30

Standalone NVR

XNR-4200

2012/8/1

2012/10/31

2013/4/29

2015/10/31

2016/10/30

Standalone NVR

GNR-2000

2012/8/1

2012/10/31

2013/4/29

2015/10/31

2016/10/30

Mini Dome

ACM-3701

2012/8/8

2012/8/8

2013/2/4

2013/8/8

2014/8/8

Box Camera

TCM-5311

2012/8/23

2012/8/23

2013/2/19

2015/8/23

2016/8/22

Cube Camera

TCM-4511

2012/12/7

2013/3/7

2013/9/3

2014/3/7

2015/3/7

Bullet Camera

TCM-1231

2012/12/25

2013/3/25

2013/9/21

2016/3/24

2017/3/24

Fixed Dome

TCM-7811

2012/12/25

2013/3/25

2013/9/21

2016/3/24

2017/3/24

Video Server

ACD-2000Q

2013/1/25

2013/2/1

2013/7/31

2016/2/1

2017/1/31

Video Server

ACD-2000QT

2013/1/25

2013/2/1

2013/7/31

2016/2/1

2017/1/31

Fixed Dome

TCM-7411

2013/2/8

2013/5/9

2013/11/5

2016/5/8

2017/5/8

Video Server

TCD-2500E

2013/3/4

2013/6/2

2013/11/29

2016/6/1

2017/6/1

Bullet Camera

TCM-1111

2013/3/15

2013/6/13

2013/12/10

2016/6/12

2017/6/12

Box Camera

TCM-5111

2013/6/3

2013/8/31

2014/2/27

2016/8/30

2017/8/30

Fixed Dome

TCM-3511

2013/6/3

2013/8/31

2014/2/27

2016/8/30

2017/8/30

**Accessories, including power adaptors, are not included in the support table. Also please note that all accessories only have one
year warranty

-3-

Discontinued Product Support Management

201405-001

Discontinued Product Information

Category

Product Model

Clearance Starts
(Discontinued Date)

Discontinued Service Schedules

Clearance Ends

Engineering
Phase

Standard
Warranty

Technical
Support

Bullet Camera

E42

2013/7/15

2013/10/13

2014/4/11

2015/10/13

2016/10/12

Bullet Camera

E43

2013/7/15

2013/10/13

2014/4/11

2015/10/13

2016/10/12

Video Encoder

ACD-2300

2013/10/22

2013/10/22

2014/4/20

2016/10/21

2017/10/21

Video Encoder

ACD-2400

2013/10/22

2013/10/22

2014/4/20

2016/10/21

2017/10/21

Video Encoder

ACD-2100

2014/1/9

2014/1/9

2014/7/8

2017/1/8

2018/1/8

Video Encoder

ACD-2100T

2014/1/9

2014/1/9

2014/7/8

2017/1/8

2018/1/8

Video Decoder

ACD-3100

2014/4/15

2014/7/14

2015/1/10

2017/7/13

2018/7/13

Standalone NVR

ENR-1100

2014/5/14

2014/8/12

2015/2/8

2016/8/11

2017/8/11

Standalone NVR

ENR-1200

2014/5/14

2014/8/12

2015/2/8

2016/8/11

2017/8/11

Standalone NVR

ENR-2000

2014/5/14

2014/8/12

2015/2/8

2016/8/11

2017/8/11

**Accessories, including power adaptors, are not included in the support table. Also please note that all accessories only have one
year warranty

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