Anastasia Tiffany / 110010311 / E1100228

Theresia F.Onnik/ 110010582 / E1100247

Ida Bagus Ketut Rendy Pramudhita/ 110010583 / E1100242
Reihan Audie Sutopo / 110010857/ E1100252

BACKGORUND
In the area of office services the needs of information will determine the quality and the existence of the
company. The more quality the company, the faster the service provided. No exception to the Hotel
every day to serve the guests. The presence of computers is very supportive in helping the process of
management, such as the number of rooms booked, the service has been done, by a payment and
monthly reports to the manager. All of this does not escape from the process of data input requires the
calculation is quite complicated and requires high precision and a long time if done manually.
Now therefore, need to be made reservation information systems that will help solve problems
experienced Hotel in order to provide fast service to its guests.

Business Process
The actors in this hotel are Manager, Admin , Front Office and Guest. Business process in this hotel are:
-

Every each of the guest must have identity card for register (Check in) to hotel.
After clear down payment, the guest will get a room card and check in details from front office
or called receptionist.
On each hotel room, the guest can make some service like snack, order some food or beverage,
laundry, wi-fi and other service via telephone.
Additional charge of service will apply on final payment (check out) from hotel.
Total payment can be done by some method, such as by cash, credit card, and also by transfer..
After the guest paid the bills, and return the room card, they get back their identity card and
they can leave the hotel.

CONTEXT DIAGRAM

d
GUEST

FRONT
OFFICE

Reserve Information
Guest List

Data Record
P0
e
Guest Details

Report

MANAGER

HOTEL
INFORMATION
SYSTEM
Create bills

Payment Record

ADMINISTRASI
ADMIN

DATA FLOW DIAGRAM LEVEL 0

ROOM
D1 DETAILS

Room Details
GUEST

P1

Report Room

MANAGER

Check
in

Check Available Room

Guest Details

Report Check in

Transaction
Report
D3 GUEST

Clear Payment
&
Check out

D2

CHECK
IN

P4

Check in Report

REPORT

Payment
Details
P2
Service Details

Service

D5 SERVICE
Bill Report

Payment
Report

Report
Check in

P3

a
Payment Details

Check
out

D4 Admin

ADMIN

DATA FLOW DIAGRAM LEVEL 1

Process 1 Check In
b
Guest

D3 Room

D4 Guest

Room Details

Guest Details
Room Report

P1
Check
In

Check In Report
Deposit
P2
Deposit
Payment
Room Card

Deposit Payment
D2

Check
In

Process 2 Service
P3
D5 Service

Snack
Payment

Service Report

Tele phone Payment

Check In Report

Snack Payment
D2

Check In Report

Check
In

b
Guest
Check In Report
P1

P2

Tele phone
Payment

Laundry
Payment

Laundry Payment

Guest

Process 3 Check Out

P1

Check Out Payment

Guest

Check
Out

Payment Note

D1

Check
Out

D2

Check
In

Check Out Report

Check In Report

Process 4 Report

P3
Manager

Service Reports

D5 Service

Service Reports

Service
Reports

Payment Service

Finance Report

P1

Service Reports

Check In
& Out
Report

Finance
Report

Check Out Report

D1

Check
Out

P2

c
Admin

Diagram Level 2 Proses 1

Guest Details
Guest Details

P1.3

P1.4

Add
New
Guest

Update
Guest

Guest Details
Guest Details

b
Guest

D3 Room

D4 Guest

Room Details

P1.5

Room Report

Add New
Room
Booking

Room Details
Room Card
P1.6

Room Report

Update
Room
Booking
Deposit

Check In Report
Check In Report

P1.7

Deposit

D2

Check
In