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The document provides an outline for a study guide covering the key topics in a business communication final exam. It includes 16 chapters that cover the basic communication model, team communication, diversity, writing processes, audience analysis, revising documents, social media, requests, negative and persuasive messages, research methods, reports, presentations, resumes, cover letters, and interviews. The exam will consist of 100 multiple choice and true/false questions testing the content from the chapters, lectures, and course activities.
The document provides an outline for a study guide covering the key topics in a business communication final exam. It includes 16 chapters that cover the basic communication model, team communication, diversity, writing processes, audience analysis, revising documents, social media, requests, negative and persuasive messages, research methods, reports, presentations, resumes, cover letters, and interviews. The exam will consist of 100 multiple choice and true/false questions testing the content from the chapters, lectures, and course activities.
The document provides an outline for a study guide covering the key topics in a business communication final exam. It includes 16 chapters that cover the basic communication model, team communication, diversity, writing processes, audience analysis, revising documents, social media, requests, negative and persuasive messages, research methods, reports, presentations, resumes, cover letters, and interviews. The exam will consist of 100 multiple choice and true/false questions testing the content from the chapters, lectures, and course activities.
Questions from chapters, lectures and activities Chapter #1-What employers expect from you -The Basic Communication Model -Barriers to communication -Decoding of messages-perception -Business Communication 1.0 versus 2.0 -Four guidelines for using communication technology -Ethical communication Chapter #2-Advantages and disadvantages of teams -Five phases of Team Evolution -How to resolve conflict in a team -Guidelines for writing in a team -Constructive feedback -Preparing and conducting efficient meetings -Different types of listening -The listening process -Nonverbal communication Chapter #3-Advantages of diversity in a workforce -Types of communication that is effected by cultural diversity -Different types of Diversity -Four guidelines to help improve communication in any business culture Chapter #4-The three step writing process -The five steps in the planning stage -The two steps in the writing stage -The five steps in the completion stage -Four questions utilized to assist in defining your purpose -Audience analysis -Selecting the correct medium -Organizing the information
Chapter #5-Showing sensitivity to your audience
-Three ways to control Style and Tone -Choosing powerful words-four categories -Words that communicate well -Four types of sentences Chapter #6-Revising to improve readability -Editing for clarity and conciseness -Using technology to produce your message Chapter #7-Social networking and community participation websites -Planning, Writing and Completing email messages -Understanding the business application of bogging and podcasts Chapter #8-Strategy for routine and positive requests -Common examples of routine and positive requests Chapter #9-The Three-Step Writing Process for negative messages -Direct Approach for negative messages -Indirect Approach for negative messages -Refusing claims and requests for adjustment Chapter #10-The Three-Step Writing Process for persuasive messages -Developing the persuasive business message -Assessing the needs of the audience -Applying the AIDA Model -Maintaining high standards of ethics, legal compliance and etiquette Chapter #11-The three step writing process -Secondary vs. Primary research -How to plan research -Informational versus Analytical Reports
-Effective visual aids -Ethics in regards to utilizing visual aids -Visuals for presenting data-when to utilize certain types Chapter #13-Components of formal reports -Proofreading Reports and proposals -Distributing Reports and proposals Chapter #14-Planning a Presentation -Developing a Presentation -Effective Visual Aids -Delivering a Presentation Chapter #15-Researching industries -Building your network -Planning, Writing and Completing a resume Chapter #16-The Cover Letter -Types of interviews -Preparing for the Interview -Types of questions during an interview -Following up after the interview