Voice Deep Dive Workbook

Version 3.5

Module 10

Dial Plan: Globalization, Localization and

Mapping the Global # to the Local Variant ::
Tasks
Lab Instructions:
Prior to starting this lab, ensure that you have both read through the Voice Rack Rental Guide
before beginning this lab, so that you are fully aware of how all equipment works and is
accessed, and that you have loaded both the initial router/switch configs from INEs members
site, and that you have manually loaded the CUCM initial configs as described below.

Note
- Most Deep Dive lab scenarios require existing configuration before they can begin to be
configured. Also, most lab scenarios use different pre-configuration from other Deep Dive
labs. Therefore it is necessary to load the "Startup Configs" prior to beginning any of these lab
scenarios.
- To load your router and switch configs, first log into your INE.com Members account, then
navigate to the "Rack Rental" tab, and click on "Control Panel" >> "Click here to choose a
configuration to be loaded on your Voice Rack", then choose the appropriately named
selection for this module. This will only load your router and switch configs (pstn, r1, r2, r3,
sw1, sw2).
- To load your CUCM server initial configs, please log into the CUCM Admin WebUI, and use
the Bulk Administration tool to upload & import the appropriately named DD-ModXXCUCM-Startup.tar" file that was included in your Members account for this module. Here are
two brief demonstration videos on how to successfully accomplish this upload and import into
CUCM: Importing or Exporting Configurations in CSV file from CUCM (15 mins), and Fixing
Any Issues That May Arise With Importing CSS and CdPTP & CngPTPs (8 mins).

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Voice Deep Dive Workbook

Version 3.5

Module 10

Route Plan Description and Overall Guidelines

Phones in US locations use a prefix code of 9 to access a PSTN trunk. Phones at the
NL location use a prefix code of 0 to access a PSTN trunk. Outside dial tone should
be provided as soon as the prefixed PSTN Trunk Code has been dialed for each site
respectively
Both the CorpHQ and Branch1 sites are located in the US and have the country code
of 1. CorpHQ is in the city of Seattle, WA and Branch1 is in Austin, TX.
Branch2 site is located in the Netherlands (NL) and has the country code of 31.
Branch2 is in the city of Amsterdam.
Users should be able to dial 911 from the US locations (CorpHQ and Branch1), and
112 from the Netherlands location (Branch2), to reach emergency services
Make sure the PSTN Trunk Code of 9 for US and "0" for NL are each stripped for all
calls before going to PSTN (except for the 9 in 911)
Local area (Subscriber) PSTN calls are placed from CorpHQ & Branch1 locations by
dialing 10-digit numbers, and BR2 by dialing 7-digit numbers
Long-distance (National) PSTN calls placed from the CorpHQ and Branch1 locations
are done so by dialing 11-digit numbers with the first number being the PSTN LD
access code 1, and at the Branch2 location by dialing 10 digit numbers with the first
number being the PSTN National access code of 0 (this is in addition to the PSTN
Trunk Code of 0 for Branch2)
International calls from the CorpHQ and Branch1 site should be prefixed using the
PSTN International access code of 011 along with the country code and variable
length number for the site/number you are trying to reach
International calls from the Branch2 site should be prefixed using the PSTN
International access code of 00 along with the country code and variable length
number for the site/number you are trying to reach (this is in addition to the PSTN
Trunk Code of 0 for Branch2)
You should allow for any phone users to be able to terminate interdigit timeout on
international number dialing using the # sign, in order to place the call immediately

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Voice Deep Dive Workbook

Version 3.5

Module 10

Inbound Calling Party Transformation

10.1 Inbound Calling Party Globalization

Globalize all calls coming in from the PSTN to gateways at all sites using the proper
Full E.164 numbering format (including preceding +) for each site
You are responsible for determining how calls are ringing into each site
with regards to Numbering Type and Digit Length (note: not every call rings-in in the
same fashion, so place multiple calls into each site and make notes to determine this)
The preceding 0 coming into the Branch2 Amsterdam site from the PSTN should not
be included in the globalized format of the number - drop this "0" before doing anything
else to the number
The new Globalized Calling number should display at any phone when the user at said
phone presses either:
o DirectoriesCall HistoryMissed Calls
o DirectoriesCall HistoryReceived Calls

10.2 Inbound Calling Party Localization

Localize all calls that come in from the PSTN as they arrive at each IP phone
Local (Subscriber) Calls:
o During inbound alerting, IP Phones in the US sites should display calling party
numbers that are local to each site as 10 digits
o During inbound alerting, IP Phones in the NL site should display calling party
numbers that are local to that site as 7 digits
Long Distance (National) Calls:
o During inbound alerting, IP Phones in the US sites should display calling party
numbers as 11 digits if that call is from the same country, but a different
geographic area (different Area Code)
o During inbound alerting, IP Phones in the NL site should display calling party
numbers as 10 digits if that call is from the same country, but a different
geographic area. This means that the calling party number should have the
national access code of "0" added back to the front of the geographic code
International Calls:
o During inbound alerting, IP Phones in the US sites should display calling party
numbers with all digits, including the country code and the preceding PSTN
international access code of "011", if that call is from a different country
o During inbound alerting, IP Phones in the NL site should display calling party
numbers with all digits, including the country code and the preceding PSTN
international access code of "00", if that call is from a different country

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Voice Deep Dive Workbook

Version 3.5

Module 10

Outbound Called and Calling Party Transformations

10.3 PSTN Patterns (Translation Patterns are the *New* Route Patterns)

The Route Patterns that you created in Module 9, have been re-created for you as
basic Translation Patterns for the US and NL site(s)
Modify these Translation Patterns so that they Globalize every Called Party Number to
a proper Full E.164 numbering format
o *NOTE: Emergency numbers need to be globalized to match the new Global
Route Patterns - but will not be in "proper" E.164 format - this is OK)
Create new CSS's and PT's to allow calls made to these Translation Patterns to route
to the appropriate (to be created) Global Route Patterns for each country
Create the necessary Global Route Patterns to match your globalized Translation
(PSTN) Patterns, and to allow calls made from each country to route out the
appropriate gateway(s) based on the (modified) information in the two tables below:

Table 10.3(1): Dialing from within US sites

Call Type
Emergency
Local
National/LD

PSTN Pattern
911
[2-9]XX[2-9]XXXXXX
1[2-9]XX[2-9]XXXXXX

International

011 + Variable length

Outbound Gateway
Local
Local
1) CorpHQ
2) Local
1) CorpHQ
2) Local

Table 10.3(2): Dialing from within NL site

Call Type
Emergency
Local
National/LD
International

Pattern
112
[1-8]XXXXXX
0[1-2]X[1-8]XXXXXX
00 + Variable length

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Outbound Gateway
Local
Local
Local
1) CorpHQ
2) Local

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Voice Deep Dive Workbook

Version 3.5

Module 10

10.4 Digit Manipulation: Calling & Called Party Transformations and

IOS Voice Translation Rules & Dial Peers

Ensure that as calls leave for the PSTN, that all DINS digits are formatted properly so
that the PSTN will route each call without error
*NOTE: Dial-Peers have been provisioned in IOS for both the CorpHQ-R1 and the
Branch1-R2 GWs. You should take a look at both IOS GWs to ensure that you know
how the dial-peers are configured so that you can send properly formatted DNIS digits
to each GW without needing to modify any of the dial-peers
For Calling Party Numbers at all sites, the PSTN should see the calling party's number
in the same format from Module 9, Task 5 (*NOTE: Nothing should need to be
changed from yesterday to allow this task's bullet point to continue to function properly)

Mapping Global #s to their Local Variants

10.5 + Dialing and One-Button Missed Call DialBack

Ensure that any user at any IP Phone who presses either "Missed Calls" or "Received
Calls" and sees the numbers in Full E.164 Globalized format, can simply press the
"Dial" softkey, and the call will be properly routed - but only if that IP Phone has the
proper CoR to be able to dial the Missed/Received number (e.g. Phone 2 at every site
should not be able to return calls to a Local, National or International numbers)

10.6 Modify Class of Service (CoR)

Modify the CoR for IP Phone 2 at every site so that they now have access to dial Local
numbers in addition to their exsting ability to dial Internal and Emergency numbers
Test not only Phone 2's ability to dial Local numbers from the keypad, but also its
ability to return calls to a Local number, while still failing when trying to return calls from
callers that came from National or International numbers

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Voice Deep Dive Workbook

Version 3.5

Module 10

How To Dial Into a Site's GW Using the PSTN Phone

Dialing Into the CorpHQ GW:
For Calling Party Type to show as "Subscriber" >> Select PSTN Line 1, and dial 10
digits (eg. 2065011001)

For Calling Party Type to show as "National" >> Select PSTN Line 2, and dial 1+10
digits (eg. 15126022002)

For Calling Party Type to show as "International" >> Select PSTN Line 3, and dial
00+1+10 digits (eg. 0012065011001)

For Calling Party Type to show as "Unknown" >> Select PSTN Line 6, and dial 10
digits (eg. 2065011001)

For Calling Party Type to show as "Private" >> Select Any PSTN Line, and dial
*67+10 digits (eg. *672065011001)

Dialing Into the Branch1 GW:

For Calling Party Type to show as "Subscriber" >> Select PSTN Line 2, and dial 10
digits (eg. 5126022001)

For Calling Party Type to show as "National" >> Select PSTN Line 1, and dial 1+10
digits (eg. 15126022001)

For Calling Party Type to show as "International" >> Select PSTN Line 3, and dial
00+1+10 digits (eg. 0015126022001)

For Calling Party Type to show as "Unknown" >> Select PSTN Line 6, and dial 10
digits (eg. 5126022001)

For Calling Party Type to show as "Private" >> Select Any PSTN Line, and dial
*67+10 digits (eg. *675126022001)

Dialing Into the Branch2 GW:

For Calling Party Type to show as "Subscriber" >> Select PSTN Line 3, and dial 7
digits (eg. 7033001)

For Calling Party Type to show as "National" >> Select PSTN Line 4, and dial 020+7
digits (eg. 0207033001)

For Calling Party Type to show as "International" >> Select PSTN Line 3, and dial
001+31+9 digits (eg. 00131207033001)

For Calling Party Type to show as "Unknown" >> Select PSTN Line 6, and dial 7 digits
(eg. 7033001)

For Calling Party Type to show as "Private" >> Select Any PSTN Line, and dial *67+7
digits (eg. *677033001)

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