.

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J iu g

,,

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6ul)

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e|ld aSlnOl PU a/v\Ol UESnS

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Vll]G

DELI\ Publishing
Quince Cottage
Hte [-arre
Peasla]ie

Surrel,GU5 9SW
England

e DH-TA Publishing 2005

All rights reserved. No reproduction, copy or
transmission of this publication may be made
without written permission from the publishers
or in accordance with the provisions of the
Copyright, Designs and Patents Act 1 9 8 8,
or under the terms of any licence peritting
copying issued by the Copyright Licensing
Agency, 90 Tottenham Court Road,
London WlP 9}IE.
PHOTOCOPIABLE
Pages 46-52 may be photocopied for
use in class but may not be soid or
distributed separately or included in any
other publication for sale or distribution.
|'irs published 20O

Critically read by Sarah Baldy-Khnapfel

Edited by Catriona Watson-Brown
Designed by Caroline Johnston

Illustration by Phill Burrows

Cover design by Peter Bushell
Picture research by Suzanne Williams
Printed by Halstan and Co., Amersham, Bucks
Photo acknowledgments

Alamy/ront couerlImageState/Pictor International,

p 8tr (Chris Fredriksson), 8cl (acestock); Getty Images
pp Sbr (Thomas Barwick), 14 (Tobias Prasse),
2O (Christopher Bissell), 2 9 (Mel Yates), 32 (|uan
Silva), 3 3l (altrendo images); Punchstocl Roy alty-t'ree
pp Btl (Photodisc Red/Andersen Ross), 8cr (Digital
Vision/Flying ColouIs Ltd), 9 (PhotoAlto/Eric Audras),
l5 (BananaStock), 21 (image100), 26 (PhotoAlto/Teo
Lannie), 33r (Stockbyte Platinum), 40 (Dynamic
Graphics Group / Creatas), 41 (Brand X Pictures/ER
Productions); Topfoto p 8bl (Novosti)

Photo editing: Pictureresearch.co.uk

ISBN 1-900783-94-0

Es

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9v

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9,

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0,

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Introduction
Cotmunicatio Skills is a ner, series ivhi;l ,.j:: .: --.:]];]-_:]]_| j
approach to develop key communication and larglage .ki__s es.::::__ : - : c1, international business environment. The series is desige.i 1r ]:a::e:s .l b,s_i.,s:
English at p:e-intermediatc and intermediate level. eit}-er pre-serr-ice cr i-s,r,c,. ad it
can be used either in the classroom or for self-st-d:
DF|I,TA Brsjess

Fcatures of the series include:

Individua.l Needs analysis and

a
o
o

Awareness-raising

journal

Learning o Helplil

activities

Extensive personalized exercises

Tips for effective performance in

busincss

s_rggesticns lor larguage st-rd1,

Regular language reference and rer-iei,

sections
Photocopiable resourccs
An integrated audio CD
Full transcripts and answer keys

Socialisirg aims to develop thc skills and language needed to cope effectively in English in
a range of typical social situations that business people might encountcr. using a r,arietl
of means of communication. There are six core units, each containing:
o Context to raise awareness of the skills and issues (including cu]tural aspects
involved in the varirus activities of socialising, and to introduce clifferent strategies lbr
developing these skills
a Presentation and Practice - of core language (vocabulary, functional plrrases and
)

o
o

pronunciation) linked to thesc skills

Tips (cultural or language reiatcd) on how to be more effective in socia] sit-ations
Consolidation - to allow learners to apply what they have learned to their orvn rt,ork
situation
Reference - useful phrases and vocabulary related to each unit
Review - study suggestions and further practice (ideai for homer,r,ork/self-studlz)

The book also contains:

Needs analysis. This encourages you to consider what you need 1o foc-s on in order
to get the most out of the book and your learning.

Learning journal. This provides the opportunity

a
a
a
-{on e

ue tl,l

hooi

to reflect and personalize rt hat you

have studied in thc book.
Resources section. This provides additional matcrial such as photocopiable
liamer,r.orks and cards.
Answer key. This is designed to enable you to work either alone or with a teacher.
Transcripts. These detail the content of the accompanying CD.

Step

by
working through the Needs analysis
(page 5). This will help you to:
think about ytur strcngths and
It is recommended that you start

o
I

Step 2
You should then familiarize yoursclf with
the

Learning journal (page

6), to which

you are asked to ref'er at the end of cvcry

core unit.
weaknesses in socialising in English;
identify and prioritize your immediate Step 3
and future needs lbr socialising;
You should worlr through thc units in the
determine the order in which you work orcler they 1'eel most appropriate to vour
needs and interests.
through the core units of this book.

hope you enjoy using this book.

>,(
David l(ing

Author

.bo.t te

athor

lntroduction

David l(ing has extensive gcneral and Business Egiis}: ;:.i:i:_]:. a]]: :..:.h.r traiig
experience. He has rvrilten ad edilcd il raJ]gc 1 1,::::' ,..-.' ::-......,:,.. j... -:]JL]agclcarning materials.

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Learning ournal
DU rng

the

COu

rSe

As you work through each unit, make a note of useful phrases and vocabu]a_r}, }-ou
might use in real life. An example is given, but what you note down wi]l depend on your
own learning pattern.
Example

Unit:1
Useful language
You must be (Marcella).
You're based ln ..,,aren'tyou?
5ounds interesting
Useful tips:
Repeat a new name and use it in my
conversation.

Your Learning journal

tr

Learningjournal

Unit:1
Useful language:

Unit:.2
Useful language:

Useful tips:

Useful tips:

Unit:3
Useful language:

UniE 4
Useful language:

Useful tips:

Useful tips:

Unit:5
Useful language:

Unit:6

Useful tips:

Useful tips:

Useful language;

E
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q1]^[ 1 dee4 os

:o}

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op

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1

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^\oq
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asJno) eq} leryr

Opening a conversation
THlS UNlT LOOKS AT:
l introducing yourself and other people and starting a conversation
l talking about jobs, products and companies

orltext

l
I

welcoming people
checking and clarifying what people say

ln what situations might you have to use English to introduce yourself and
your company?

When meeting new people and starting a conversation in English, what do

you find most difficult?
a I(nowing the correct language to use
a I(nowing how to greet someone suitably: rthcther to sIake ha:is.

i,.,",-,

er. iape

business cards. etc.

l(nor,r,ing how to addrcss them after the introc]uctic. l'ir

cr;.::-.

_-,,

. :>, ]-..1]. or

Surname

I(nowing wha1 to say to make the other pcrsoll fct-l ctlll-,.,l_,,_^

eaSe.

a Understading what thc other person savs

a Responding

Openingaconversation

to thc other person in the

rigit

,a1

..

: _.. ]].]]: ]]J: at

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>IJO^\ e^r\OH

duedtuoc )In e JoJ

UeOS PUE Ue^\e]S eSIT

Storting conyersotion,

4n

1,2 Here are some more examples of opening conversations.

Listen and complete each response.

1r

Hello, I'm Mr Cheng from Shanghai.

+ Good morning, we've

r
2r

r-iten

pretty well already.

Yes, I feel we
I

but it's grea1 to meet y6

don't believe we've

+ I'mJill Anderson, Chief Buyer for Mayfleld Productions. And you are
r Paola Cilento. from Gianni e Donna, Milan.
+ Sorry, l

your first

We've heard so many good things about you.

a real pleasure to be here.

Good morning, Mr Nakita. I'm delighted you could come.

Michael Evans.

+ How

5r

Paola.

to meet you.

I'm so glad

+ It's

4r

do you do ... and what's your role in the project?

I'm terribly sorry, I'm sure we 've met before, but

+ I(ate Price from Watership Publishing. We met

r
P'ae l

Yes, Paola, Paola Cilento.

+ Very pleased

name

...

at last year's conference in Madrid.

Of course, nice to see you again.

Put these words into the correct order to make complete sentences.

2
3
4
5
6
7
8
9

Hello, / pleased to / }ill Davis / meet you. / my name 's / and I'm really
Guy Cartier,

This is / Paris office. / in our / who works

our / introduce

Jean Paul Lemond, / Sales Manager. / Let me

you represent? / do / How do / What company / you do?

can't quite

I'm sure / before,

place you. / we've met / but I

welcomc / I'd / you / like to / here today.

ihtrt / I didn't / you said. / quite catch / Sorr1..

you could / so pleased / I'm / come.

for me? / but / Sorry, / repeat that / could you

1O you.

/ so pleased / to have /

I'm / finally met

2 Add

a negative tag to the end of these sentences to make them into

questions.

Example You're rcpresenting Clayman Jnc, a ren t Yo_u

Your company is based in Toulouse

2
3
4

You work with Michael Freeman,

6
7
8

You've got a copy of our brochure,

You're updating your product line,
I

believe you've already met Teresa

Bellisario,

You came to the conference last year,

She works in the Milan oflice,

I'm sure you'd lilre a coffee,

Openingaconversation

uo!sJauo)

3uuadg

rlNn SlHt No S]loN ])Vl^ CNV lVNEno[ 3NlNEV:l Eno^

,(1ua.ag;p op nor( pnorv\ tEtl/v\ ,}ua^\ }! ,y\oq }noqp

,seap .no( 1no L1

'au11

1s.11

o_L

NElMoN

atu} lxau
)u!{'spJE/tJaJV

eqt JoJ euoaLuos aatu }xau nor(

uaqltr

,slnpo.d s}! pue r(uBd,uo .no(

'qo[ .nor( aqJ)sap o} pue !1as.no( af,npoJu! o1 a.eda.4 ,,{)unp| 1npo.d .o

a)uaJaJuo tle1 ape.1 e 1e (ueduo .no{ 3uluasa.da, a.e nor( eq aulSe"u1

ialdoad au 3u;laa,u uaq

nldlaq aq SPJE) 8u8ueqxa uP)
;r(lnle.e spJEf, ssaulsnq autuExa
^^oH
(l1e,u.ou aldoad oG pJp) ssausnq Jno{ uo s! uo!}E,uJoJu! }EqAA
aJn}nf, ssaulsnq .no,( u1 spJE) ssaulsnq 3ul8ueqxa s! }uElJodu1 o11

uaqr (es plno nor(

}pq^^

,suo!tun}!s ssaulsnq aso|t u auoaluos 3ullaau

as)EJd .uol)es se)Jnosau aq Jo gy eBed p {oo-1

------,8tol3uo;1 u {elap
uoLis E o31daxo'slupq]'auu'sa1 v
i--op
;{aunot poo8 e a,req nod pq 1op no.,{ op noH +
v _ _________j

L!p{u3

1opnodop/^oH

alduxg

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11
Jo a)ua}uas e u (s)p.o* a{ asn pue pJE) qea dn 4)ld ,aqe} aql uo u/v\op
ae1 ald E u .!a.|} }nd ,uo)as sa)Jnosou a{ Jo 97 ated uo spJef aq} asn s

,uaq lpada, puu (sl.ed

.allu,us) .s)un{), otu! urr\op uaoJq sasu.qd aules a|} o} ua}s!-l b.

p ,

depo1 a;aq nod aruolar o]

a>I[

p,I

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t

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qJleJ },upp

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,nod

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,sassaJ}s

Z
T

Refe"ence

Useful phroses

Yocabulary

lntroductions

Tolkjng about people

I'm

This is

buyer

...

How do you do?

chief buyer

Pleased/Delighted/Nice/Glad to meet

colleague

you.

customer

Let me introduce ...

engineer

You must be

sales manager

Che cki n g

...

nd

cl

rifyi ng

Tolking obout your compony

Could you say that again?

to be based

Sorry, I didn't catch your name.

corporate training

Pardon?

office furniture

You're from... which company?

Sorry, I didn't quite get that.

software

Sorry, (Peterson), did you say?

Sorry, what was that again?

in

Could you repeat that for me?

Tolking obout your product

concept
delay
draft

initial
to bring out
to come out

to get around
to speed up

turnaround

informa]

Studysuggestion Build

up a bank of commonly used verb + preposition patterns.You can record these

with a definition and an example:

by verb

to get

to get oround = to sqreod:Your nome's getting oround.

to get by = to suryiye; We got by with very little extra expenditure lost month.
by preposition

out
to bring out = to produce something new:Toyoto hove just brought out o new electric cor.
to come out = to be lounched:Toyoto's new cor is coming out in the spring.

Openingaconversation

tr

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,eed

1se1 JIeJ

Fz

epeJ] plJper{ eq] ]e ]oru a,r aqde1 JJ,!\ JAeH +

,nod aceld elnb

1,ue ] ]nq 'aJoJaq ]etu a,e^\ eJns uI,I V
,aJolu alu
1a1 ;nod aJE 'qo +
,ead
1xau edong uJa]sEE o1u puedxe o1 8udoq a,a41 V
nod 1aeru o1 pasee]d ,1q3" s,leq1 'sa1 +
,}sEI

1E

,ruqceof eq
a}q8IJ I rue
(

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+

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+

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srlrys

r{l&a

Ni a$i r

}w* rsm

} ffi

THlS UNlT LOOKS AT:

keeping a conversation going
showing interest and responding in a positive way to another person
turn-taking: making sure each person has an equal share ofthe conversation

talking

about job roles, company plans and the business situation

Co'ttext l fi

2" Listen to these six dialogues. What are they about?

Write the number of each dialogue next to one of these topics.

iob roles

company plans
a project

the general business situation

? Z. l rle

following descriptions match the dialogues. Listen again and

write the number of each dialogue next to the correct description.

tr
tr
tr
tr
tr
tr
E

ln

? Maltino ronvprfinn

a company's plans 1br future growth

a person's role in a projcct
a

person's arear ol' expertise

checking the details

o1'

a project

forecasting thc I'uture

a compan1,'s location plans

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iS}Se] ]]

3u>le;,^1 7

a!rl^\ ]I Jo ]Soru aq]

,dn

nE

r{ll.4{

'

Ir

s,al ,]IeM
()T

II,puaJ} pJE^^dn SIql 8uo]

,auaradxe umo Jno

^\or{

'

qs88nls 1q e

ienJl S,leqJ :JeureM

saleJ:}SeJe]LrI

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/tou>|

]]e,\,\

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i nod ]noqE
^\oH
pur 'rl8noq] 'ueq] aJuIS .(lpeals

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y I

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1
1

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9
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]SEI
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ttr

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tr
tr

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l
9

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lle sa1l1qssod tau o]ul >Iool

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aq1 ala;druo3 ,u;e8e uo}EsJauo) aq Jo 8uluado eqt o}

tr
tr
tr
tr
tr
tr

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s qot s.JauJaM

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T

iI

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l)!J_
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::: T,-,1',*"

1H'3

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ouo a6on6uo1
lDt{+

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saryoduo puo
sgol noqo 3u41o1

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JeuJeM S>ISe opJeJ{u ,Ie]oq SIq
o] tuFI 8u,u.p s pue 1od"e
ueIItrN ]E uuerusuII)I JauJaM
1arr 1snI sEq ll1a]seJ

.AerjJd

opJeJIu

Sounding interested

l;t,lli.l'}ln ruogz,
ore
os
<ounds
-more

if

uou

interested thon

Oh reallg?'",

-A

?-4 Listen to these phrases and say in which version

speaker sounds more interested and positive.

lA
2A
3A
4A

P,actiee

tr
tr
tr
tr

tr
6A tr
7A tr
8A tr

tr
B
tr
B
tr
B
tr

.5A

or B - the

tr
tr
B
tr
tr
B
B

]]

Listen to these questions from Ricardo and Werner's conversation.

go up (r) or down (\) at the end? Mark the correct

Does '"*
the intonation

intonation.

1
2
3
4

Can you flll mc in with some background to your company?

So, what's your position in thc project?

Are Jou aiming to staj in 591 present premises?

You're part of a larger group, aren't youi

.5 Is that in line with your plans?

And how does the market look to you at the moment?

7 How

H,y^,""#);}:,ili::,
'o|w,

etc.) to encouroge
T.o
the other Person

2 } 2.6 Listen again

and repeat each ofthe above sentences, concentrating

on phrasing and intonation.

more detoils,

frovide

do you see things panning out in the near future?

3 What could you

1A
Tip Trg to

keep the

.onversotion equollu .__

you con nv ,

say in the following situations?

client has been asking you a lot of questions about your iob. You feel

1,o_

talking too much and not learning enough about your client. Ytu
him/her to talk about his/her job.

\\,a111

You want to encourage a clicnt to tell you more about the historl

o1'

]a,e been

to ecoLrage

his ler colpat]\,.

) A client has told you a bit about his/hcr job, but you don't really understand t]at
he/she actually does or hat the job involves.

bolonced,

r,*f!;i;ii-:ii:y",

4 you r,ant to encouragc a client to talk about his/her company's plans fcr ll-e [-re.

Of!n*

gour experience

as well?
qour
Is that true for

You'd like to know a cliet's opinion about the business climate ltr the -ex t elr
months.
You

.,t

ant to cstal-lish if your ideas about the deadlines for a project are the sae as

your client's.

4 Complete

the sentences using the verbs from the box in the present
continuous.

t Thc company

il, ncrt narl<ets in tle Far East

We

Tip The present

ilJHil,,]llxT.."

A completely redesigned product

At the moment,

for
possible sites

;:,:x:::J]?;::"
.|,,"""",-,,";::ii

rc

re

out updttcd vcrsions of all our main softare

.:

future.

dunomic:
at
/e're looking

*i-ii;

Mal<ing conversation

6 Sales of this
7

We
We

range

out i :]]J

over as Scnior Project Manager shortl1.

on an assignment ior

r,e

product

::--.

ripidly.

into new possibilities in Sc-tl

. for a gror,rth rate of 5% or,er

-,\-i:.,:-

tl,e ::.- ,.

:,.

tr

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7

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u

{}!^^

Reference

Useful phroses

Yocabulory

Finding out more

Talking obout your compony

understand you're in advertising.

premises

believe you're in software.

revenue

Can you flll me in on some background to

the project2

site
spend (norn)

How do you see things panning out over

the next twelve months? *
Are you aiming to expand your business?
What's your forecast for the next
financial year?
How does the market look to you at the
moment?

to be stuck in your ways

turnaround time
well-established

Tolking obout compony plons

cautiously
to diversify

Turn-toking

finalize

How about you?

to look into

That's true.

to make the most of something

Is that in line with your plans?

outlook

Broadly in line, yes.

to oversee

That mirrors our own experience.

to pan out
to predict
to take over

unforeseen

Tolking obout trends

buoyant
to creep up

to drop
to even out
to nosedive

to plummet
to rocket

sluggish
steadily

informal

Study suggestion lt is very useful to build a list of words for describing upward and downward trends,
as these are very common in business discussions. Some words are used as verbs, nouns

and/or adjectives and adverbs, so it's helpful to record them in a table with examples:

verb
lncrease

sales have
increased.

increase in sales.

European sales.

Our new range is becoming

increasingly popular.
nosedive

The market has

nosedived.

They recorded a
nosedive in the last
quarter.

2 Making conversation

tr

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3u;le1

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puE suo!}sanb a{} u!

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,|)Ea

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u]

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8u,r,ro.roq

seles

o
O

sseulsng

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a1duaxg

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o 7sussad

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Eulog

.
.
.

Eulog

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IDJJnau
IDJ]nau

lsuydo Euporu 1o

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1uu(onq aq asPaJ)aP asEeJ)u a^Pasou

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aq do.p (peals aq dn >1;d EJ aslJ

oquts

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3uo3 uoosJetuo,
Buldaa4.,saso.qd

pJasn

tr
tr
tr
tr
tr

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te,|,v\ u

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Bulldlng rapport
THlS UNlT LOOKS

AT:

l
I
l
l

building a conversation
asking about family and interests
talking about other personal topics

Look at this list of conversation topics.

dealing with misunderstandings

Asking about family: rclationship/partner/spouse/children/parents

Talking about interests: hobbies/music/sports/leisure activities

Asling about rere

person lives: house/apartment, etc.

Asking about whcre a person lives: country/cit]/tor,rn, etc.

Complimenting someone on their clothes/hair/jewellery, etc.
Talking about your salary
Talking about relationships at

r,t

ork

Talking about travel and holidays

a Which

of these topics do you think you might use with the following
people? Rate the topics on a scale of l to 5, where l is'safe' and 5 is'risky'.

a
b
b

ar

clicnL

a colleaguc

c asuperior
d a subordinate

e
f

aprojectpartner
someone of the opposite gender

ln what circumstances might you talk about each topic?

Think about the following questions.

In your country and place of work, which of thc topics above is it normal to talk
about?

2 Are there any topics which 1, r,r.ould ner,er discuss?

a
.)

3 Bui|ding rapport

Developing a working relationship often involvcs sharing sone personal information.

What questions might you use to open a cinversation on any of the abovc topics?

!!

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'JePBeI lrEel S,uII]qEJ[) ]_Llsi?!t Sl'(!\ ellJtIJIl\I
/
,LlopLl]I

{.o^

lJlV ur uosqoH rueLleJD ,li\eu>I

,suad o1 ueq] aJolu o3 dueduo er{l JoJ

}ra{JO ] Lsr7 l

pa4]0y\ srll

'IJOA^\eN UI {.l0.1l ] USaOP /

?a/v\suz

e,|}

o uas!-l

t
Z

lueJc

IuEJc

{UeJC I

5',).{Ol1

)aJJo) aq auJapun'sluauuales

,uEJJ pup a||aqf,^| uaa^,uaq uo}psJauo)

Jo q)ea u

osa,|}

L ,

srlDap puosJad

,{eeJq aaJJoJ e 8u;np

8u>lru1 a: dcq1 ,1efod
aL{] J(T uolssas
^\eU
uoIJJnpuI ue 3upualle
r{]oq aJE pue 1ato;d
arues eq} uo 8u>lo,r
aq o1 3uo3 a.e

daq;

duedruo atues aq]

,Io

Sar{JuEJq luaJal}p o^\J uI

e[[eqcIW

tl3,"d

IJo\ IuEJc puE

Smoll

talk 5 n

3.4 Listen to these six dialogues. What are they about? Write the
number of each conversation next to a topic. Write any words which give
you a clue about the topic area.

tr
tr
tr
tr
tr
tr
pronunciation

}eisure activities

complimenting
home
holidays and travel
interests

iamily

Listen to the dialogues again. Underline the words you think are
stressed in the opening questions. Do the questions 8o up or down at the

{ h 3.4
end?

1
2
3
4
5
6

Pl'aetce l

,\

Did you get them over here?

Do you play, Stanislav?
So, have you got any family, Pablo?

Have you been able to get away for a break this year, I(urt?

How do you normally spend your wcekcnds, I(ate?

Whereabouts in Zurich do you live, Rolf

Read these dialogues. Write the fuIl sentence or question using the correct
form of the words given.

Example

When/ you/ join/ company l Franz?

When did you ioin the com?any, Franz|

+ Three years ago in July.

1 ,

How l yo l usually

+ I lilre

/ spend / weekend?

to play a round of golf vhen I can.

Whereabouts/you/base/ Georges?

+ I'm living and working in Munich

Iladmire /yourtie /Ricardo.

+ Oh,

4r

do you like it? I thought I'd wear something bright today!

Do you know Milan, Sally?

+ No

5r

you

/ b:ot

l I l really

able

/I/

7 Howl
+ Oh,

3 Building rapport

like / go / there / some day.

to Barbados for a couple of reeks in the spring.

And are you still in New York, Michae]?

+ No

tr

get away / holiday / this year / Andrea?

+ Yes, we went

6r

at the moment.

mean

lI

lbe / there

lastyear

notthis year.

you / know/ PetraJacobson?

we worked together a couple of years back.

}JoddEJ 3ulpl;ng

tlNn SlHl No S]loN ])VX CNV lVNEnoI DNlNEV:l Eno^ ol NlarMoN e

atu!} Xau (l1ua.aglp op no{ pno/v\ Pl^[,}ua/t^ }l /v\oq /v\a!^aJ'sp.u.a}J
,seap1 .no(
1no {.1 '1.odde, 3u;plnq Jo uo!}"nls E u lxau aJP no{ uaq^[
a OJES,

uol]ESJaAuoJ eql

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dee>I

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nod plnor./\\oH

nod plno^\

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.4Jo/\A

alunocJe olul a{E]

oJ

P uo!}PsJa^uo 3ulz;luuosJad E uEd

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uol]pJeplsuoJ o]ul o{el

01

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auoIJesJe^uoc e 3uzlleuos;ad
peeu nod op.rapua3 pue eJn]Inc 1o slcadse ]EqM
asJeq]o uuq] JaJes.,fiplualod a"re sdo1 I{JII{M Z

l]ua[J

Ir q]]^^

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lult{I l ,po&.!3

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,5EtI3upI53 aq

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l

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^tou{

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m5N aq] q]I^\ Ti56q nod e.leg

a]I ].useop-

T,

'3ulcxo SPEEOS u t

,uo}E)unuo.d aq1 3ul(do'auo qua eada; pue ulaq} o uats!] ,suol1sanb

pue safuo}uas asai,|}Jo su.o}Bd uoEuo}u pup ssoJls aq }E loo,1 ,

,,, ",*,;i,i,-t,ixi'i,.i,

depoq aq] padotua serl ]ue]IJ nod >iulq] no^ 9

.au+
}o +ol.D
,uos-ad Joq]oue o1 nod ua>ie]sllu seq euoaruos 'ecueJeJuoJ E
]V '&
,rrr,
"^Dl,_+snu r+.Jo,daJA
,r:r:;_:);';::;
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,+sod

,rn ,*
'qr::j
dllue-; Jaq sassru 1uel ,rnod ]eq1 .{es o]

lue\ noA

,pazue3o
11a,r de sI eqs Iu]rI] nod an;ea1loJ e [[e]
,p.,-1,{; S)lool JH ,lod- Jq] }n 1UJI|,) E
IJJIU

no^

,u)q},uos|JN
}J6p]J Mou> }snlu
,s.rnod
;o puet{ plo uE 'uosIaIN 1a8pig smou>] an3ea1lo nod >1ulq]
,suo!Enls 3ulo11o; aq} JoJ sn.r.,

{}^^

nol

no^ ,

,nr, ,rrr7;il:Zz:o
'",oqorg lvlou\ +'nw

::*f;,;:]]}';#;
dtt
uo'

no1 altlruaxg ' r;;;;rn

sa)ua}ues a)p^l z

'^^

|1

Refe^eee

Useful phroses

VocobuIory

You must be Bridget Nielson.

Talking obout people

you must have had a difflcult time.

to be over something

you must be exhausted.

to compliment (someone on something)

How do you normally spend your

to have good taste

weekend?

dir,orced

Have you been able to get away this year?

embarrassment

Have you been with the London offlce

gender

long?

grown up

How long have you lived in Boston?

intimate

Whereabouts are you based?

lawyer

Have you got any family?

partner

whereabouts in Milan do vou live?

risky

What about you?

subordinate

So (do) I.

Tolking about places

I've been admiring your tie.

I guess we'd better be

civilized

getting back.

to get away

It's a small world.

horrendous
outskirts
overlooking
spot

Generol
pretty (atlverb)
a

round of golf

to take leave
to owe

Study suggestion You can use the transcripts to focus on stress and intonation in connected speech.
English is a stress-timed language.This means that we speal< with a regular rhythm and
we use stress and intonation to convey special meaning. Practise listening and marl<ing
the transcripts with the stressed words and the intonation, up or down, e.g.

l've been admiring your earrings. \ Did you g! them over herel
'
Oh, do you like them| r' No, actually they were a present from my parlner.
Mm, he must have good taste.

+ Well, they were my choice,

tr

3 Building rapport

actually.

tJoddpJ 3ulpl;ng

uo!Euou!
PuP ssaJls o} uo!ue}E P!)ads {e4 uauled E {}!/t^ san8o1e;p a{} aslpEJd
pue 1s a8ed uo 1d;.sue.1 a{} }p 4oo1 ,upte ,, olpnp o} uas!-l ,,

epue8

O]EIIII?uI

alqsuodsal aJe nof euoeulos 3

e}eulpJoqns

euoaluos ]noqe erlu 8ulqleruos des q

.ro;

eJes

aIeIuaJ

dlc o

u14,^o}

lou

Jo elelu
elnb

e ;o sa8pa c

1euos.rad den q

pes 3ulqleuos lnoqe elqeuoJluocun 3uuaa; e

,(q-B) suo!}!u!Jap J!oq}

t|/t^

uo!pn.unuoJd

l
9

SuDISlno s
&1s. 7

pesseJJeque

1uaruqdruo 7

dpe;d

(g-1) sp,o aqt

q)X

Aolnqo>o11

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o} a>IIT t,useop Jo seop aqs 8ulqfue s,eJeq} I }ue{c e >IsV 6
,clsnru uI sa}sel s]q
?noqe en8ea1loc E >IsV 8

,aI]

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deploq tsel Jeq JoJ plp eqs }eq^\ ]uellc E >IsV 9

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tueIIJ E >IsV t
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sV

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slods leq^\ pue slods sdofua aq

JI

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duedruoc nod peuof eqs ueq^r an8ealo e >IsV I

,suo!n}!s

asaql JoJ s}uauas

Jo suo!}sanb alepdo.ddu elu14

Jo poo}sJJpunsrru J^eq no,{ azlea- no,{ ; uoles-rJ^uoJ

aq1 o1 nod

ruo4 uol}uel]E Jo snJoJ eq1 e8uetlc

sasold ;nlas4

lpoo}SJepunsllu uaeq

Jt-|

o1 >1se

JnoJJJ no,{ plno

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;uos.red.raq1o
nod plnoc uollsenb eq71,1 s

4sdeploq JIeq} lnoqe uos,red Jeq]oue 3uulse Jo aJeq] e;e sde,r }ueJaJJIp 1eIM

^\oH

;sanq uosad E eJeq^\ tnoqe eJolu tno pug o1 1se nod uec suol}senb eq711

is}seJa}ul aJnslel JIeq1 tnoqe uos.rad e 1se nod ppoc

duedrrroc e
JoJ peJo^^

eeq daq] 3uo1 noq euoeluos 3uulse

3o sdea uaJaJJIp

o^^}

,suo;1sanb asa{

JaAsuV

Jo >Iu]qJ

srr!)rs

n^e!^eu

Ente rtaining
THlS UNlT LOOKS AT:
I inviting
l accepting and dec|ining invitations
l recommending and making choices

l
l
l

asking for help or advice

expressing preferences

a
a
a
a

lf you were entertaining a visitor, where would you take your guest?

using humour

Aoytext

to the theatre or opera

to a sports event
to a restaurant
to an exhibition

somewhere else

2 When would you invite them?

before the working day

o
a

during the ri,orking

da,

after the working day

at the weekend

Have you had experience of entertaining a business visitor or of being

entertained?
a What was good about the expcrience

a What was difficult about the experience?

4 Entertaining

aq}

3ululeyalu

q!r\^

ase.4d

a}Jl\A'uuno)

,uo!Euou!
Pu ssaJ}s'uoleunuoJd atuEs
qea 1eadag ,sasEJqd Jo sll alalduo aq o ua}s!-l z.v

\_} v

uoltlrunuoJd

,uossa.dxa {fua JoJ (1eu.olu171e,lnau)

Jo (1e,u.o1)
/N
1
asaq1 4u;q1 nor( op tuJoJ
q

st aq u aJE suossa;dxa

aq}'uossaJdxa aq1 asn

pno^^ 1ulq1 no(

^^oH

,1sant a{} Jo sol

pJ,|} aq} u

oq al.'utuno)

tI

acua,e;e;d

}sot]

l/N

1san 6

l/N

1san 6

}san6

l/N

}sJn6

, ,

JJq}eJ ?,l

'Puu 1,uop

noA

Jl

e 3ussa.rdxg

acIApE.ro dlaq

lFu^eL{ noz( a.E 1E]M

"'
uaa>1

,ta

.o;8uqsy

uo

}ou u],l 7nq'Aos w,1

,}EE..i6

aq plno }eq}'sJ^

3uullcaq

3uqdaccy

3u.ra3;o
l

;luu.o1

le)Lu

)oJ+no o6 o1a>l1 no,( plno1,4

san9/soH

uolssa.dxJ

73uqsa33ns
73ulnu1

uo!)unJ

,utuno) puo)as o.l} u! .uaq no( }Pt| sasuqd

1nlasn
a.ou (uB au^\ pup uete uol1esJauo) {)Ea Jo sl.ed o1 uas!-l .,
z

LF

aue.ra;ed e 3ussa,dxg

eolpe o dleq o;8uqsy

(3ulullcag) ,uoI1ElIAuI ue ol ,oN, 3ude5

(8uldecy)

uoI}p}IAuI uE o} ,se^, 3ude5

3u.a;;o 73uqsa33ns 73ulu1

,uopsJauo)

.{f,Ea u;

;do1

auo u|,|1 aJoul aq (e,u a.aql,ldo1 1a..of a.| o }xau uollEsJa^uof aq

Jo Jaqunu aq alJ/vysuo!psJauo) JnoJ asaq Jo {)Ea o ua}s!,l ,, *J

Eury1o7a7u1

uo}"}ueseJd

Humour 5 a We sometlmes

use humour to'break the ice' when we are entertaining a

guest.You are going to listen to an amusing story. Before you listen check
that you understand the meaning of the following words and phrases.
a hot-air balloon

balIoonist to float

to

(You) haven't a clue

Tin

Be coref ul, Humour

culture
depends on the
gou
onj thu situotion

lower lT

Did you find this story funny?Why (not)? ln what situations would it be
appropriate to tell this joke?

ore in.

4.3 Now listen to the joke and then tell it to your partner.

FratCe l Complete

each sentence/question with a verb from the box in the correct

form.

have wonder care recommend decide suit have

1 Would you_the
you'd like
2 I _if
3 I'm sorry, but I _

4
5
6

flsh?
to go on to a club.

not very keen on flsh.

Yes, a quiet drink in a pub

Would you

would

me very well, thanks.

for another drink?

I'm not sure what to choose, what are you

7 It's
8_

late, so I thinl I _
you

be

better get back to the hotel.

what to drink?

2n

4.4 We often use expressions with would when inviting or talking about
preferences. Listen again to these examples of would and repeat them.

1 Would

2
3
4
5
6

tr

4 Entertaining

you recommend it?

We were wondering if you'd like to join us for a mea].

That'd be great.

That'd suit me better.

If you don't mind, I'd rather go back to my hotel.

Would you lilre some?

u;el.au3

llN SlHl No S]lCN ])V^ CNV lVNECI DNlNEV]l lno^ 01 NEnl^^oN e

au!l }xau (lue.ag;p
oP no{ pno/$ }Etllv\ ,}ua/v\ ! /noq }noqE ulql 'SPJP^\Ja}JV ,sEap! Jno{ }no
'pauel.alua 3uaq Jo 3u!ue}Ja}ua Jo uo!}En!s E u }xau e.e no( uaq/v\

(.1

UoIlt?SJOAUoJ l] uI aJl
euo"a3a;d r] 3ulssaJdxo

3ulso33ns pre

8ulru o

aL{:}

leeJq O]

eJ^pp JoJ 8ullslr

-ro

Jnounq 8usn a

3upuaruruoJeJ o

LtoIlEJI\uI ue 3uIuITJap -ro

3uldae

:Jo sa8E}s aq} JoJ (es

plno

no( 1uqm uo saou a>lu14 ,an8eo||o) Jo }ua!|) ssaulsnq e (q paulp}Ja}ua

aq (q pue 1sen3 e uEuelue (u 1q3u no( uaq uosef,)o ue aul8eu1

oJn}nf, .no( u op o1
3ul;a1 pue JnoLun{ 3usn 1noqe 1aa; no( op

,3uuel.alua
Jo suoEnlls o1 3ulpuodsa. pue 3u>lse;o aten8ue1
o} uol)es sa)Jnosau a{}Jo 97 a3ed uo spJE) aoJ aq} asn

^\oH

3uq1 1euu.ou E ! s

aq1

;sa>1o[

aslled

,s)TuIJp

eql dnq tl] uJn] (tu s,11

18uppnd Jo]

eJns ]ou u

a>l

eru

.11

: lULll [] lL\\ s.lJpJo aps

,alu uo Sl

lllv

q8noq1 ua,ro

ar{] Je^a]Eq^\ ereQ

lJJssJp c
c1

\^

lrqM

]].|

. o,{u e pI no
a>IIJ

.o3

no

plno1\ J

no,{ 1dua1 1urJ

.punoJ dru s sltl]

,qslced

1q

l{3&j1

soqg O l

,]IJeuJq Je.Aell

nod 'rou 8uqldue d1 -raeu no{

t,[

,IInJ uI.]

d"8unq alnb u,1 9

,sI

]I ltrq^\

's8uuq JaJIE^\

jJ)lIl nO,{ plnoM

:

;sseP nod dn p1

,,J]o 'peeJq -re3 'peles ,aldurexo o.1

aleld llt]uts EJ]xe ue J{l nof ppo,1,4 q

'1o

,3uq1.,(a.ra

ty

]eLlA\

SlrIJ

>IuF{]

T9

3rlaa; _u,1

,paue8 3uqlor 'pe-InJLIo^ 3LtIL{oN

t
,1cn1
1od ale1 1sni 11,1 1
,aoru du:
o8eueru ],up]noJ

8udud ru,1 P

dleo 1 pIe{E ru,I

no{ do1 1 ue3

1dn

,([-e) ualenba;e.al1 aJou s}! o (0-) ase.qd q)Ee q)}p^|

,3uuel.elua uaq^,\ (es ,o .eaq 1q3lu nor( s8ulq aJoLu aulos aJp aJaH

Reference

Useful phroses

Vocobulary

Inviting

Menus

How about going to a Chinese

restaurant?

hors d'euvres

I was wondering if you'd like to go out for

aThai meal.
Would you like to go for a drink?
Do you feel like going out for a meal?
We could go to a French restaurant.

nibbles

starters
entr6es

salads

main course
flsh

Suggesting ond offering

meat

Can I get you something to drink?

seafood

Would you care for another drink?

vegetarian

What can l tempt you wilh?

side orders

Can I top you up?

desserts

Responding to invitqtions ond offers

sweets

I'm afraid I'm not very hungry.

puddings (BrE)

I'm not very keen on Indian food.

afters

really couldn't manage any more to eat.

I'd rather not have any alcohol.

If you don't mind, I'd prefer a salad.

That'd be great.

That'd suit me.

Would you recommend it2
I'd better not ...

Other useful phroses

It's my round.
*

to feel peckish

to take pot luck

This is on me.

Study suggestion

informal

Build your knowledge of colloquial expressions by writing phrases on cards. You can
look at these quickly every day until you are sure of using them correcdy.Write the
function on one side of the card and the example on the other, e.g. Offering lWhot con l
tempt you with?

4 Entertaining

tuulel.alu]

'uo!Euou! pu ssaJs o} uo}ua}}E E!)ads (e4 ueuyud E q!/tt suoEsJaluo)

tadau ,sldl.suu.1 a{ }p 1oo put up8e 1.i olpnE o uas!-l .,
eq}

8uqldueo; T-

leSIa

trplno149

a-T

nod ppo,14

,eul
:-

,tr

-Tp]no^^ -I

no,{

1 | ueJ

;no,{ -E 1
1nod

--

eqM

J leqM
,

b
f
Z

]eqM I

o H I
N c d I
f
o
l^l
t f 9
N I f
o X N V
) o o 9
l

]^|

^^

V
V

uo!D!unuoJd

3
d

I 3
z
n o o c 3
) -t u o
3 J- n o
^
o l f
f

V
^[

sase.qd xs alalduo) o} uaq} asn put .{)JtaspJo/y\ s!{} u!

V
H

^^

.r;lT.'J[r;;,]

Aolnqoo11

,8uu;oru
nod ee5 ,rualqod oN ,asJnoJ Jo +
^\oJJouIo1
,arlcepeaq E
Jo ]Iq e 1o3 a,1 pue

V8

dep 3uo1 E ueeq s,11 ,8uuaa sq} lno o3 1ou

'puru 1,uop nod ;1
8upaaru 3uo1 e 1o3 e^,ag ,]ou Jeueq pi 'Iueqt'oN +

iuoouJe]Je

sILI1

fl

a{ulJp o} esla 8uqlaruos

plnoJ er

eqdetrry ,epue8e

sq} peqsruu

a^.e^^ 1111

aul lues SaqJl^lpuEs eIIIos a^eq

'T]aM
uo {JJEJ
JeuJo3 eq]

puno,r 1sn[ 1upJnelseJ eseulqJ poo8 e s,aJeqJ lI{JunI eulos JoJ 8uddols ]noqe

^\oH

;poo; asauede1 ao1 ]sn[I 'sad

q6

v
+

13uua,ra siq] }ueJnelse asauede{ e o1 o3

; 3u.repuo sE^^ ] V s
sde,rle s,ll ,ecIoI{J ]ua[acxe ue 'se1 +
,a,raq poo8

de

a,Jeeq 1SEOJ

iluellaJxe

s,euI^\

sq;

Y,

aql

,1ea.r8

;dn

no.,{ do1

1ue3

,euu elu

aq]unl JoJ

,seA

SaqJI^^pueS aAEq e^\

IPqS

V
+

va

,]eeJ9 +
ieapl ]ualla?xa ue Spunos IEI{J
a{JoA

o}

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Making arrangements
THlS UNlT LOOKS AT:
l making suggestions to meet in different situations
l giving reasons for meeting
I agreeing times and places to meet and offering alternatives
I confirming arrangements, numbers and addresses

Antex

How do you arrange to meet people for business?

a Do you normally nake the arrangements yourself

a Docs someone

e]se, for

example your PA or the receptionist, male the arrangements

for you?
Do you normally consult your line manager or other colleagues before arranging a

business meeting?
Do you normally make arrangemenls by plrone, e-mail or letter?

2 What

a
o

tr

5 Making arrangements

do you find difficult about making arrangements in English?

times a-d dates

using the phone
ne8ol ialing he meeling

clarilying the reason for the meeting and thc agcnda

understanding the other person
offering alternatir,,e timcs and dates

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Agreeingtirnes to

meet 3 $f} 5.2

Read these sentences. Choose the correct missing word.Then

listen to the dialogues and check your answers.

1 How are you

a) reserved b) fixed

taken

c)

Well.let's

a)pen

next

b)

wee]<?

d) arranged

it in for now.

ink c)mark

d)pencil
it up later when you're sure.

We can

a)make b)conflrm c)firnr d)deflne

a)

later

further

suits b)fits

c)

firmer

d) more

you?

c)

likes

d) goes for

together for a drink or a meal.

It would be really nice if we could

a) meet

b)

Yes, that would be good. When

a)

over lunch.

Maybe we can take this discussion

us

b)

go

c)

make

d) get

Unfortunately, I don't seem to have a clear

a)

windor

b)

door

c)

entry

d)

any evening this week.

room

r'[

a
b
c
d
e

makes a possible but not definite arrangement.

5.2 Listen again and write the number of the conversation(s) which:

asks the other person what's best for him/her.

tells us the suggested date is not possible.

makes a suggestion to continue the meeting.

makes a vague arrangement, but nothing specific.

5.2 Listen to the conversations again and answer these questions.

1 what two dates does Frederico offer susanna?

2 Why can't Andrea be sure about Thursday?
3 What are the two possible days for dinner?

what

5 What
5 What
7 What

Pl"acte l

does Andrew offer?

time, day and place do they conflrm?

is the reason for meeting?

expression does Brian use to say he can't meet this week?

Put these phrases in the right order to make sentences and questions about
making arrangements.

1 if / It would / we could / the project. / to discuss / meet / be good

2 next Monday / be good / Would / for you?
3 two o'clock / Could / next Friday? / you make
4 lunch / How about / for / some time / meeting up / soon?
5 we could l take lyou think / this discussion / further / Do / over lunch?
5 next week? / are you / fixed / How
7 need / to get / as soon l We / together / as possible.
B

tr

5 Making arrangements

for you? /When / convenient / would be

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5 a There

are some differences between British English and American English

in the way dates are said and written. Read these dates and times and

mark BrE (British English) or AmE (American English) next to each one.

1a
2a
3a
4a
5a
5a

to write
Tip It is bettzr

;:t:,;,s*:;
on whch
deoending

,,

useo
sgstem is being

,E

O612O|O6

the second of November

quarter after four

five of seven
at the weekend

Monday through Friday

6 a Look

thirty a.m.

at these times.

a quarter past four

five to seven

on the weekend
lrom Monday to Friday

clock
Tip The 24-hour

of the different ways you can say them.

sixteen

twenty after ten

at night

in the evening

nnt used much n

English, Also,

November second

Write some

quarter to seven

'^""i.on

20106106

5.5 Listen and check.

midday

b
;a

b
b
b
b
b
b

" f}

5"6 Listen and check.

5.7 Listen and write the phone numbers you hear.

tli',,ffi,jeld+
in Amercon
o Jolon

English (L?:?O)

2
3

4
5

5.7 Read the numbers aloud and listen again to check.

8 }

5.8 When we make arrangements,we often need to exchange e-mail

addresses and websites. Read the following aloud and then listen to check.

E-mail addresses

Annie.Parsons@magicorp.com

2
3
4

B.C.Paez@nunez.com.es
H.Nasakawa@mbf.sphere.org

fsdesouza-saviola@openlink.com.br

Websites

5
6
7
8

5 Making arrangements

www.bex.co.uk
www.dti.gov.uk/bestpractice

www.MultiplyYourSales.org
www.e-motivation.com

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Reference

lJsefulphroses
I

Yocobulory
cold-calling

nviting ond suggesting

It would be good if we could meet up

promptly

some time.

slight

Would Tuesday be good for you?

suspicious

Would you be free on Friday2

time-waster

How are you fixed this week?

to firm something up

Maybe we can take this further over

dinner.

to iron something out

How about meeting up next week?

Could you make Monday afternoon?
I'd like to get together to di.scuss the

proposal.
I

was wondering if we could meet.

to meet up
to pencil something

in

to put someone in the picture

to put someone off

to speed up
to talk something through

Could I suggest Monday?

Responding to invitations ond

suggestions

Thanks for getting back to me.

I

could make Tuesday.

don't have a window this week.

Let me just checl< my diary.

When suits youZ

Next weel is out, I'm afraid.
No can do.

What time would suit you best?

Were you thinking of this weel?

When would be convenient for you?

Confirming times ond ploces
I'll

see

you at ... (time) (day/date) (place)

So, that's ... (time) (day/date) (place)

informa]

Study suggestion ln normal speech, we join words together and drop letters.This is why non-native
speakers often say they dont understand. lt's good practice to look at a transcript
while you are listening and to mark the words in the sentence that are joined together.
Then you can practise saying the sentence in the same wa e.8. Would ony doy nex week
be goo,Pjou?

tr

5 Making arrangements

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Leave-taking
THlS UNlT LOOKS AT:
l saying you have to leave
I summarizingat the end of a meeting

I
l

thanking and expressing appreciation

making plans to follow up

Consider when you might have to leave an appointment or meeting. Which

of the following situations might be applicable for you? What would you
normally say and do, e.g. promise to call, shake hands, etc.?

At a conference or trade fair

over drinks at a bar

over ]unch or dinner

o
o
o

Hosting a client

Meeting prof'essional associates

Aontext

At

a c]ub

At

a sporting event with clients or colleagues

Visiting a client
Going out with colleagues
Meeting to discuss business

2 What

do you find most difficult about leave-taking? Make a note of some of

the problems you have encountered.

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Leave-tal<ing

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Pronunciotio, 4 n

6.3 We use a falling intonation to express certainty. Listen to these

phrases and notice how the intonation falls on the final stress. Repeat the
phrases with the same intonation.

2 Can we leave it there? \

1

really must be gqing.

3
4
5
6
7

Let's just recap on what we've agreed.

trJ

I'll gg[ that to you by Friday.

Thanks for everything.

\
I'll be in touch. \
lt's been great.

6.4 Here are some more common phrases we use when leave-taking.
Listen to each sentence and write it in the correct column according to its

function.

Summarizing

Saying you
have to leave

Expressing thanks
and appreciation

can we leave it
there {or now?

Practce

l Write

full sentences using the foltowing words.

Example Thanks / coming / short notice

Thanks for coming at such shot notice.

1
2
3
4

must / going
must / tracks
leave / there?

recap / meeting / so far

5 get l you / end of the week

6 appreciate / done / for me
7
6

Leave-taking

be

l toch / soon

as possible

Following up

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oA z

Reference

Useful phroses

Vocobulory

Ending o meetlng

at short notice

can we draw it to a closeZ

to collaborate

can we leave it there?

collaboration

I'd better get going.

deadline

I
I

to draw up

must be going.
must be making tracks.

to finalize

to get caught up

Summorizing

hospitality

Let's just recap.

to make tracks

To sum up, ...

minutes

Can we go over it once again?

Expressing th onks and oppreciotion

I

really appreciate all you've done for me.

Thanks for being so helpful/co-operative.

projection
to recap
to text

Thanks for making us feel so welcome.

It's been really useful.
I've found our time together really

helpful.

Making plons to follow up

I'll getlbe in touch.
I'll get that to you by

...

I'll get (something done)by...

informa'|

Study suggestion lt helps to practise what to say

you can take one part in the conversation. ln the

dialogues, play the CD part of one person.Then stop the CD and try to say the other
person's Part.Then listen to the CD to compare.You can use the transcript at first, but
try to memorize your part of the dialogue.

Leave-taking

if

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Resources
Note: The material on pages 46-52 may be photocopied for use in class.

Unit

Making conversotion

+----

- -- ------

My

heard about

meet

do

- ----l---

before

introduce

you're
from

ntCe

----

-----

... ,

Company

- -----t

aren't

glad

you?

colleague

Let me
ll
ll

didn't
catch

welcome

repeat i

finally

I
I

I'm

delighted

pleasure i
I

rl

met

I
I
I

i
i

Where...

role

ClCl

^ll
you Say/

-------l----

\.,
}e(

||
||
||

lJ
lI
lt
lI

Come

(o] -oJ

Unit

What would you soy?

!l

Resources

You meet someone for the first time after communicating with
him/her on the phone and by e-mail.

You meet a long-term customer after he/she has been on holiday.

You bump into some colleagues in a restaurant.

Someone offers you their business card, but you realize you
haven't got yours with you.

You want to ask a client if you can use his/her first name.

You realize the other person's English isn't very good and that you
need to speak slower.

from Socialising by David King

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VI

z !un

Whot would you say?

A visiting client is staying in your town for the weekend. You

want to find some common interests so that you can invite
him/her to spend some time with you.

You find yourself talking to the boss of your company at an offlce

drinks party. The boss is of the opposite gender to you.

You are going to work on a new project with a male colleague

from another country. He visits your office. You haven't met
before. You are talking to him in the coffee break.

You try to make conversation about holidays vtrith a visiting

client.

A line manager of the opposite gender pays you

a compliment

on

the way you are dressed.

A visiting client tells you he must phone home urgently on a

family matter.

You are talking to a female colleague and you find out that her
husband has recently died.

A co]league of yours wants to talk about one of his/her managers

whom he/she doesn't like.

\rll"
l

<t

nviting and responding

Al

Bl

lnvite B to a nightclub.
Use ... ponderig if

...

i----------

-_-----!---T

Refuse As invitation, saying you are

too tired.
--_---------l

--

az asl<Bwhatheishewantstodrink. i 82 Sayyoudon'twantalcohol,you'lljust

'

i
I

ll

have a glass of

.A3 Ask B if he/she's feeling hungry.

Invite him/her for an Indian meal.

83 You're

A4 You

84

A5

water.

feeling quite hungry, but don't like

spicy food. Suggest an alternative.

are in a bar, and B's glass is empty.

Say you think it's your turn to buy the

drinks and ask A what hei she wants.

85 Listen

Say what you prefer to eat. Ask for advice.

to what A would prefer to eat.

Recommend something.

i .\6 You need

Il

to 'break the ice' with

Say something

ei------V

amusing.

B.

i 86

Listen to As joke. Tell A another joke.

---------i-

.d^b

Resources

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Bl

,\1 At a conference

Mlhot woujd you soy?

You have met a potential

client for your product. You
want to develop the contact
over dinner. Invite B and try
to persuade him/her to
ioin you.

At a conference
You have been talking to A
about his/her products, but
you don't want to continue
the discussion. Refuse the
invitation politely, but suggest

another time.
Il
*-_|_------.l

82 Talking to your boss

.\2 Talking to your boss

You are As boss. You are very

busy and don't want to hear
about As problem.

You urgently want half an

hour with B (your boss) to
discuss a problem concerning
another member of staff.
I
I

83 Cold-calling

.A3 Cold-calling
Your company has a new
product. You want to arrange
to visit B to tell him/her
about it face to face.

A4 Collaborating on

You're not very interested in

As product. Try to put

himiher

project i Bl Collaborating on a project

you need to talk to A about
the project, but you've got a
very busy schedule for the
next two weeks, including a
flve-day trip to NewYork.

You are working with B on a

new project. You've got some
ideas on how to speed up the
schedule. you need a twohour meeting with B.

85 Old colleagues

A5 Old colleagues

you haven't heard from A for

three years. He/She suddenly
rings you up, and you are
suspicious about his/her

You are trying to sell a new

idea, so you are ringing old
contacts. you haven't been in
touch with B for three years.
Arrange to meet.

reaSonS.
- -!I

eO Sopport from a
goo"rnment department

*M

Resources

I
I

i
i

off.

Your company needs

gou..nment support for a
newproject. Speakto a
member of the government
d.purtment to try to arrange
a meeting to discuss the
project.

--------_----J

86 Support from a
governmentdepartment
You worl< lor a government

department and you are

responsible for liaising wi h
local businesses.You want to
co-operate with companies,
but you must be careful of
time-wasters.

l
i

i
I
I
I
I

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A1 You are aware that B needs

Whot would you soy?

Bl

to leave to catch a train.

must go now if you are going

to catch your train. Say
politely that you have to leave
immediately.

However, you want to malre

sure you have B's contact
details before he/she leaves.

.A2 You are finding B very boring.

You want to leave, but you
don't want to be rude.

A3 Belbre you

leave, sum up the

meeting. You want to make

sure B is going to send you the
latest price details of his/her
products. You're going to
put in an order as soon as
you've got the prices.

You've just looked at your

watch and you realize you

l g2

83

Vou are talking to A about

your last project. Tell A about
the deadlines, problems,
people you worked with, etc.
Try to make sure you finish
before A leaves.
The meeting has ended. You

know A wants the latest

prices of your products, but
they haven't been published
yet. However, you want to
make sure A makes a flrm
order.
l

A4 You have entertained B

as a

visitor to your company for

the last two days. The
restaurant last night was
awful. you know that B must
go to catch a plane. Say
goodbye.

;; ;;;;;;;;;;;,"ilring

to B

half an hour in the bar at

a conference. Now you don't
think B is going to be a useful
contact. Politely, say you
for

-V

@r? i--_

must leave, sum up the

meeting and thank B for
buying the drinks.

Blt A

is an important client. You

have been entertained as a

visitor to As company for the
last two days. The hotel was
very noisy, and the meal last

night was awful. Thank A

and express your
appreciation.

85 You

have been talking to

half an hour in the bar at

a conference. you think A is

for

going to be a very useful

contact. Try to keep the

meeting going.

eor\\

d/\b

Resources

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Answer key

presentation

Lisa
name

1 Sean introduces
3 the company's
5 had
6

2 gives
4 had heard

heard software

21

7a

buyer

8 faster

lt's Henrik Pedersen.

I'm Sean Howe ... and this is my colleague Lisa

Stewart...

3
4
5
6

...

who's responsible for organizing the day.

You're based in Stockholm, aren't you?

I ]<now.

Your name's getting around.

... and

this new software you've just brought out.

7 What sort of thing are you looking for2

3 2,4,5,10
4 1 spoken on the phone; in person; know each other
2 been introduced; didn't get; was it?
3 we've finally met

4
5

Let me introduce my colleague

I

can't quite place you

offlce.
Let me introduce Jean-Paul Lemond, our Sales

How do you do? What company do you

Manager.

represent?
I'm sure we've met before, but I can't quite place
you.

2
3
4
5
6

1d 2a 3f lb

5c

6e

about

Vacabuiary
1
7

out

2 around
around 8 out

ol

in

6 up

F"orunitio
Suggested answers

2r

Which ojfice?

+ No, I haven't, actually.

'

When was that?

Hello, you must bc loachim, am

+ Yes, that's right.

5r

think we've probably been involved in the same

+ Oh, have we?

4r

We 're

Vear.

\
I

right?

Pleased to meet you at last.

l'm

I'm sure we've met before, but I can'! quite place

you. \

+ Have

r,,e?
' Maybe we met at the Madrid trade
fair last year.

'\

so pleased you could come.

Sorry, but could you repeat that lbr me?

so pleased to have

linally met you.

isn't

Pleased to meet you.

How do you do?

Sorry, I didn't catch your name.

I'm so glad you could come.

I'm really pleaed we've fina}ly met.
I'd ]ike to welcome you here toda).

It's really nice to flnally meet you in person.

Hello, nice to see you again. Did you have a good

breal<?

i-iit

Hello. What a surprise to see you here! Are you

enjoying your meal?

Transeripts
2.1

1r

So Piotr, I understand you're an expert

in

eJearning.

+ Well, e-learning

2r

is my area, but like cveryone else,

I'm learning new things all the time.

How do you

see

things panning out in the near

future?

+ lt's

3r

a bit dilficult to predict the next few months,

but r,e're ,ery confldcnt of continued groth
over time.

Are you aiming to

+ For the time being,

4r

sta_v

in

1,61,

present premises?

probabl1,. But r,e're looking at

possible sies for expasion.

Our idea is to get phase l finished before the end

ol the year. Is that in lire .ith your plans?

+ Broadiy in

li-e. 1,es, Tholgh it may not be

possible to finalize ail the details by Christmas.

tr

hoping to expad into Eastern Europe next

+ oh, are you? u Tell me more.

6r

think you've already got the address of our

website, haven't you2

I

work for Oxford Intcrnational.

+ Oh, rcally? z

Suggested a]?su/ers

Sorry, I think I'm probably going too fast. Shall I

repeat that more slowly?

Sorry, I didn't quite catch what you said.

it? 2 don't you? 3 havcn't you?

4 aren't you? 5 haven't you? 6 didn't you?
7 doesn't she? 8 wouldn't you?
1

Do you mind if I call you (Ana), by the way?

Usefui phroses

I'd like to welcome you here today.

10 I'm

31

Hello, my name's ]ill Davis and I'm reall5,

pleased to meet you.

6
7
8
9

but l'll
email address, by the way.

Dtoject.

This is Guy Cartier, who works in our Paris

I haven't got my card with me,

you
send it to
straightaway. Here's my

Review

3r

Practice

l 1

5
6

Thanks. I'm alraid

Transcnipts and answer keys

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Practice

1l,,

2\

4,

3,

5,

6\

7\

So, I understand you're an expert in (human

resources

).

Can you flll me in with some background to your

company?

3 So, what exactly is your role?

4 What direction do you see your company taking?
5 How do you see things panning out this year?
6 Is that in line with your plans?
4 1's/isexpanding 2're/arebringing
3 's/is coming 4 'm/am taking
5 'relare working 6 'relare rising
7'relare looking 8 'relare aiming
6 Suggesteda,lswers
1 I'm sorry, would you mind if I just take this call?
It's rather urgent.

Sorry to leave you like that. Now where were wei

I thinl we were talking about ...

Oh, hello, (Franz), do you know (Sofla)? Let me

introduce you. We were just talking about ...

Excuse me, there's someone I need to see. Would

you mind if I just went over and said hello?

Because they are 'open' questions which encourage

people to answer with more than just 'yes' or 'no'.
Stggestedansuer

4, I,

So what exactly is

your role?

You merged with CDG last year,

long, Frank?
F: A couple of years; before that, I was based

in

London.

M: Oh really? So, you must know Graham Robson,

hen]
F: Yes, very r.ell

you?

M I joined

- he's an old friend. And what about

at the beginning of iast year.

F: Oh, no, I meant, how do you know Graham?

M: Oh sorry, well, we worked together last year on the

Transair project. He was my team leader. He's great really brilliant 1o work with!
F: Yeah, Graham and I go back a long way. Small

world, eh?

3,2

M: Oh, did you, when was that?

F: No, I said 'I'd like to live there.'You know it's one of

my dreams.

Are you aiming to increase your market share?

So, how do you see things panning

out this year?

that in line with your ideas?

so. how does the markct

look to vou at the

M: A small house, actually. It's big enough for the tvo

F: Right. And what does your husband do?

M: Well, we're divorced actually.

live with my small

daughter.
F: Oh, I see, sorry. I thought, you know, when you said
'the two of us', you meant ...

M: No, it's OI(. These things happen. I'm over it now.

F: Yeah, still, it's never easy. I just love Paris. It's such a

Vaeabwiary

1 Going up quickly:

London. And have you got an apartment like me?

of us.

didn't you?

moment?
rocket

Going up: risc. picl< up. increasc. crcep up

Not moving optimistic: be buoyant
eutral: be steady, be stable, even out
pessinristic; be sluggish

Going down: fall, drop, decrease

Going down quickly: nosedive, plummet
Note: irczas e, decrease, osedie are often used as
nouns. e.g. We'e seen on i,crease l a decrease / a
nosedive in sa/es.

![

M: Yes, it is ... have you been with the NewYork offlce

F: Yeerh, I guess it must be ... ]ike NewYork and

Can you flll me in on the background to the project?

Is

meet the rest of the project team.

M: Oh, right! Yes, it's a great city, but oh so expensive.

5,2,3

{Jsefti phroe

1
2
3
4
5
6
7

Michelle It sounds exciting, doesn't it?

Frank: Mm. great, and it's good to get a chance to

there.

5kiil

3.1

F: So, I guess you're based in Paris. I'd really like to live

Review

Tronscripts

Suggestedansulers

Unit

Transcripts and answer keys

beautiful and civilized place.

M: Yes, it is. When I travel, I realize how lucky I am to
live there.
F: Weil, I suppose we'd better be getting back.

M: Yep, they'll be waiting to start.

).)
1 Oh, no, I meant, how do you know
2 No, I said 'I'd like to live therc.'You

Graham?

know it's one of

my dreams.

Oh, I see, sorry. I thought, you

the two of us, you meant ...

knoq when you said

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Ui 4

Ti"onscripts

Stgplestetl ansu/ers

1 When

with...

did you join ... ? / How long have you been

?

2
3

How do you normally spend your weekends?

Have you been able to get away for a brealr? /

Going anywhere nice?

5
6

What about you?

Whereabouts ... ? / What part of

Have you got an apartment?

Apologize and pitk up

... do

you live in? /

When did you join

with...

Would you like to go out ibr a meal a little later

on?

+ Well, that's

a really nice thought, but if you don't

mind, I'd rather go back to my hotel. I'm really
tired alter our 1ong day and I've got an early start
tomorrort

Of course, l quite understand. You must be

exhausted. So, see you tomorrow, then.

+ Yes,

... ? /

How long have you been

How long have you been iiving in ... ? / Have you

been there long?

3
4

How do you like to keep flt? / Do you do any sport?

spend

you iast holiday?

I've been admiring your 1ie.

What sort of music do you like?

there anything you prefer not to eat? / Are you

vegetarian or anything?

ld 2h 3a 41 5c 6e 7b 8g

you tomorror,tr

Have you got anything on tonight?

go back to the hotel.

We wcre wondering if you'd like to ioin us lbr a

meal?

+ Oh, right,

yes, that would bc great.

We'd like to take you to this really great Thai

restaurant we kncw.

+ Oh, I'm sorry, but I'm not very keen on Thai food,

What sort of

Is

see

+ No, I was just going to

things do you listen to?

Vocabuiory

2 .

And have you got any family?

5 Hor do normally spend your weekends?

6 Did you go anywhere nice? / How did you

l r

pre,iots safer topic.

Suggestedanswers

4.1

I'm afraid. You see. I can't ea1 coconut.

oh, dear, ri,hat a pity. we could go to the chinese

in the same street. Would that be OI(?

+ Yes, that would suit me better

3r

souncls great,

So what can I get you?

+ Mm, I'm not really sure nhat

...

thanks.
to have. What are

you having?

think I'm going to harze a glass of red wine.

Wou]d you like some?
I

+ Mm, no,

I'd better not have any alcohol. I've got a

long afternoon ahead of me, so just a tonic for

me.
Ice and lemon in that?

+ Yes, please.

4r

OI(? Have you decided what to have?

+ Maybe you could help

me? There are one or tto

things on the menu I'm not sure of. F'or example,
what's 'lemon sole'?

It's a white fish ... it's got quite a delicate taste.

+ Sounds nice. Would you recommcnd it?

Ycs, it's a good choicc. I'll havc the same.

1.2
Would you like to go out for a meal?
Have you got anything on tonight?
We were wondering if you'd like to

We'd like to ttke you to

...

We could go to the Chinese ...

What can I get you?

Would you like some?
Yes, that

rn

ould be great.

Sounds great, thanks.

Transcripts and answer keys

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Practice
1 1 recommend 2 w,as wondering 3 'm 4 suit

5 care 5 having 7 'dlhad 8 Have; decided

3 1c 2h 3f 4i 59 6j 7e 8a 9b

+ Well, it should

Wou]d you like/care to 2 that would suit

That would be 4 \\,buld you recommend
5 you'd care/like to 6 I'd sooner/rather
7 Would you care for 8 I'd rather/sooner

5r

like 2 can; get 3 tcmpt; with

4 That; suit 5 recommend it 6 Vou care
1would;

see

why not.

It would be really nice if .e could get together for

a drink or a meal.

+ Yes, wouldn't

7 ,

it? Let's try and make a date.

Hi, Brian. Any chance of us meeting up for a chat

over a drinl?

Giorgio: Hi, Herman, it's Giorgio here.

Herman: Oh, Giorgio. Hi. How are you?

+ Sure. Let

G: I'm fine. Listen, Herman, I wanted to thank you for

all the great work you've done on the marketing
project. Your ideas have really made a differcnce. I'd
like to thank you properly over a meal.

H: Oh. that's very nice of you. I've enjoyed working

with you. Yes, a meal would be great. So, when were
you thinking of?
G: Well, would Friday evening next week be good for

you?
H: Let me iust check. Right, I could make Friday.
G: Ol( ... I was wondering if you'd like to bring your
partner, and we could make it a foursome.
H: Well, I'd have to check that she's free, but yes, that
would be very nicc.
...

H: OI(, thanks. I'll get back to you to confirm, but all

being r,ell, we'll see you at eight, then, on Friday
outside Bruno's.
G: Grcat, I'll look forward to it. See you then.
H: Yeah, thanks for ringing. Bye!

me just check the diary. Mmm,

unfortunately, I don't seem to have a clear
window any evening this weel.

5.3

1 Would any day next week be good

2 I could make Monday afternoon.
3 How are you flxed next week?

5
6
7
8

Hi, Susanna. I'd like us to mect up sometime

Soon.

could makc wednesdav alternoon or Thursdav

lunch.
I should be free on Thursday, but I'm not 10O per
cent sure. There's a slight possibility l'll have to go
to Milan. I can te]l you tomorrow.

Maybe we can take this discussion further over

lunch.
I

think wc need to get together as soon as we can.

Let's pencil it in for now.

We can iirm it up later when you're sure.
see you at three o'clock on Wednesday in thc
hotel reception.

I'll

be good for you? / any day next week be good for

you? / Would any day next week be good for you?

Monday afternoon.

/I

could make Monday

afternoon.

3
4
5

+ That's good news, Frederico. How arc you flxed

next week?

lbr you?

5,4

5.2

Transcripts and answer keys

Tomorrow? Could you makc tomo:row at elevcn?

Great, so, that's eleven o'clock tomorrow
dori,nstairs in the coffee bar.

6r

5.1

r,ould be good. When suits you?

+ Yes, I don't

Tronscripts

2r

Ah, Piotr, how about meeting up lbr coffee onc

morning soon?

+ Yes, that

Vocobuiony

lt's been really interesting talking to you. Maybe

we can take this discussion further over lunch.

+ That sounds an exccllent idea, Andrew.

1
3

G: OI(, let's say provisionally eight o'clock at

Bruno's. This is on me, by the way.

- if not Tuesday, then

Either day is OI( for me. We can firm it up later

whcn you're sure.

4r

Usefi p&roses

be OI(

delinitely Wednesday.

)(r]rs

1r

Are you able to let me know yet about dinner on

Tuesday?

Review

Unit

you can let me know tomorrow.

3r

tOd

see the Reference secticrr.

OI(, Andrea, well, let's pencil it in lbr now and

next week? / How are you fixed next week?

further over ]unch. / take this discussion further

over lunch. / Maybe we can take this discussion
furthcr over lunch.
as soon as we can. / to get togethcr as soon as we
can. / I think we need to get together as soon as we

Can.

5
7

for now. / Let's pencil it in for now.

when you're sure. / later when you're sure. / We can

firm it up later when you're surc.

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I'l] see you at three o'clock or \\'ednesday in the

hotel recetion.

aAmE
BrE
a AmE
a AmE
a BrE
a AmE

ll

bBrE
b

b BrE

4
5

61

6.1

Anna I'm sorry, but I really must

b BrE
b

AmE

BrE

Bruce: Yes, of course. You mustn't niss your flight.

twe]ve midday

twelve noon
twelve hundred hours
sixteen fifleen
four fifteen in the afternoon
a quarter past lbur p.m.
quarter alter four
a quarler to seven in he evening

six forty-five p.m.

quarter of seven in the evening

eighteen fbrty-flr,e
nineteen twenty-flve
seven twenty-five in the evening
twenty-flve past seven p.m.
twenty-five alter seven in the evening
twenty after ten at night
ten twenty p.m.
twenty-two twenty
twenty minutes past ten at night

07798 426367
0208 6743oI3
07802 797240
+ OI782 597228 ext.249

B: With nerv costings and deadlines2

A: Yes, I'll get that to you by lrriday the 29th at the
latcst. after I've met rvith the technica] team.
B: And we're going to revie, the financing
arrangcmcnts in linc with your extra costs.

A: Mmm, that's right. So, thanks for everything. I

really appreciatc your hospitality and everything
you'vc donc for me. It's been great.

6.2
B: And we're going to review the financing
arrangements in line with your extra costs.
A: That's right. So, thanks for everything. I really
appreciate your hospitality and everything you've done
fb: mc. It's been great.

B: Our pleasure, r,e're here 1o help if r,e can. Thank

you for coming over at such short notice. I'm looking
forward to our coilaboration.

B: Yes, I'll flrm up the minutes of this meeting and

send them to you. When we've got your modifications,
l'll gct a draft contract drawn up.

kiils
See the Tip on page 35.

A Great. Well, thanks again and I'm sure we'll be

Usefui piroses

1e 2i 3a 49 5b 6c 7] 8d 9f 10h

Vocob}ory

7r'

meeling up before too long.

B: Yes, just ask thc waiter to call you a taxi. Have a
good flight back.
A: Thanks, bye.

We arranged a meeting to iron out some of the

3
4

Maybe we can meet up to discuss this further?

problems.

when wouid

be convenient

for vou?

7 Thanks for getting back to me.

81/

9r'
![

B: Mm-hm. l think so. Let's just recap on what we've

agreed.

offlce.

Review

10

A: Yes, I'd better get going if I don't want to get caught

up in traftic. So, have we more or less finalized
everything we need to?

A: Likewise. Well, I must be making tracks or I'll miss

my plane. I'll be in touch as soon as I'm back in thc

5 oo142079243822

5r'
6r'

We need to get you to the airport before the rush hour.

A: Right. I'm going to produce our modified projection

before the end of this month.

trtelve o'clock midday

be going. Can we

leave it there?

seven thirty a.m.

half past seven a.n.
seven thirty in the morning
thirty aller seven a.m,

7l
2
3

Ti"onscripts

AmE

2 a

Unit

I'd like to take this further over dinner.

Transcripts and answer keys

6.3

1
2
3
4

really must be going.

Can we ]eave it there?

Let's just recap on what we've agreed.

I'll get that to you by Friday.

.5 Thanks for everything.

6
7

lt's been great.

I'll be in touch.

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Practice

l 1

2
3
4
5
6

really must be/get going.

I (really) must be malring tracls.

Can we leave it there?

Let's recap on the meeting so far.

I'll get that to you by/before the end of the weel. /

I'll get bacl to you byibefore the end of the week.
I

really appreciate everything you've done for me.

7 I'll

21

2
3
4
5
5

be in touch as soon as possible.

I'l|. get

that to you by Friday.

I'll get in touch on Monday.

I'll get that done by the end of the weel.
I'll phone you when

I get baclr.

We'll get a contract drawn up for you.

I'll get the flgures sent to you.

7 I must

get going a soon as possible.

3 1b 2d 3e 4f 5a 6c
Review
Skills

a
b
c
d

Saying you have to leave: 3, 5

Summarizing at the end of a meeting:

Thanking and expressing appreciation: 1, 4, 8

Making plansto ficllowup: 2, 7

Useful phroses

1
2
3
4
5
6

I'm afraid I'll have to get going now.

Thanks so much for everything you've done.

We need to just go over what we've agreed.

I'll phone you as soon as I get back to the offlce.

I

appreciate all the trouble you've gone to.

So, have we more or less flnalized everything we

need to?

Vocabulary
1 get caught

up

projection 3 short notice

hospitality 7 recap

4 deadline 5 cbllaborate 6
Secret word: goodbye

Transcripts and answer keys