F5 Windows VPN UAT Instructions

Thank you for agreeing to support the User Acceptance Testing (UAT) of the new VPN solution.
This document outlines how you connect to the new F5 VPN solution with a GE issued windows
machine. This is replacing your existing VPN solution which is predominantly Juniper or Cisco.

Pre-Requisites
Please run the following file, in the Installation Section (ONE TIME ONLY) to apply the required
registry updates and fixes to ensure a seamless user experience. This will also replace the
current VPN icon on your desktop but you will still have access to your current VPN solution if you
experience any issues. Details of how to roll back can be found following the below link:

If you are having trouble, click here.

Contents
Pre-Requisites .............................................................................................. 1

Downloading and Installing the Software ................................................... 3

How to Connect to Full VPN Client: ........................................................... 4

How to Connect to Full VPN Browser: ....................................................... 8

Logging Out Client ..................................................................................... 8

Logging Out - Browser ............................................................................... 12

Google Chrome Pre-Requisites .................................................................. 14

Firefox Pre-Requisites ................................................................................ 16

Having Trouble?? ........................................................................................ 18

Downloading and Installing the Software

1. Please click here to start the package update
2. Select: Run.

3. Click Install.

4. Once the installation is complete, click OK

How to Connect to Full VPN Client:

With F5,
Once you have completed the pre-requisites please follow the instructions below to connect to
Full VPN.

1. Double click the F5 icon on your desktop.

2. The client will load:

3. From the Client, hit the Connect button. Then the following window will
be shown:

4. Please enter your VPN pin & Token and select logon. The client will
automatically pre-populate your gateway with your nearest available
site.

5. Once the log in is successful, the VPN session will be started and the
Login window will be closed automatically. The Client window will now
show connected and a graph of statistics.

6. Once connected, you also will see the F5 icon appear in your tray at the
bottom right.

a. You can close the client window, whilst keeping the connection open. Simply
hit the X in the right hand corner of the client; this will close the window,
removing the taskbar icon at the same time

NOTE: the Icon in the tray still remains to reopen the client window, double click this icon
and the window will appear

7. You are now ready to start using full VPN. Please test this solution and
complete the feedback form here.

Logging out Client

1. When you are connected you will see the F5 icon in your tray in the bottom
right of your screen.

2. To disconnect, double click the icon to open the Client window, the hit the
Disconnect button to close the connection

3. The icon in your tray will now be removed and you are disconnected from
F5 VPN service.

4. Once the connection is closed the window will read Disconnected. To reconnect, hit the Connect button and follow the login process from step 3

How to Connect to Full VPN Browser Only:

(Please note: In order to connect even via browser you should run this installation package: click
here)
Once you have completed the pre-requisites please follow the instructions below to connect to
Full VPN.

1. Navigate to ras.connectge.com via the link here

a. If you are using IE: continue to step 2
b. If you are using Chrome: ONE TIME ONLY please click here for information on how to
install the browser plugin required and then proceed to step 2. Once you have
installed the plugin please try again from step 1 and cancel any certificate prompt
that pop up.
c. If you are using Firefox: ONE TIME ONLY please click here for information on how to
install the browser plugin required and then proceed to step 2. Once you have
installed the plugin please try again from step 1 and cancel any certificate prompt
that pop up.

2. Please enter your VPN pin & Token and select logon.
NOTE: The gateway will be automatically pre-populated with your nearest current site.

3. Please select GE Network Access to start your full VPN session.

4. Once connected, you will see the F5 icon appear in your tray at the bottom
right.

5. The GE Network Access window (which includes the session statistics) will
be automatically minimized into the system tray. This can be opened by
double clicking the icon in the tray.

6. Do not close the GE Network Access window browser page, below, as your
session will terminate. However, you will be prompted if you do so by
accident.

7. You are now ready to start using full VPN. Please test this solution and
complete the feedback form here.

Logging out - Browser

1. When you are connected you will see the F5 icon in your tray in the
bottom right of your screen.

2. To disconnect, double click the icon to open the webtop, the hit the X to
close the webtop browser

3. Select Ok.

4. The icon in your tray will now be removed and you are disconnected
from F5 VPN service.

5. Alternatively double click the F5 icon and select Disconnect.

6. To re-connect please click here, and follow the process from step 1.

Google Chrome Pre-Requisites

To use Google chrome you are required to install the browser plugin. Instructions should appear
on screen but please follow the below if they do not.

1. Download and save the following file: urlhostplg.crx

2. Please enter chrome://extensions in your browser OR click on the
toolbar wrench icon and select Tools Extensions
3. Drag and drop the downloaded extension file to the chrome://extensions
tab or window.

4. Click Add

5. Follow any other instructions the browser provides

6. Restart the chrome browser and start again;
a. For Client Log in click here
b. For Browser Log in click here

Firefox Pre-Requisites
To use Firefox you are required to install the browser plugin. Instructions should appear on
screen but please follow the below if they do not.

1. Please select Allow when the prompt asks.

2. Select Install Now.

3. Restart Firefox browser and start again from step 1 here.

Having Trouble??
Please raise defects via the form here: http://forms.ge.com/create/10657
In the meantime please revert back to your existing VPN solutions at one of the following URLs
whilst we resolve your issues.
http://www.ge.com/vpn
https://go.connectge.com
http://www.ge.com/RemoteAccess