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AS -401

OPERATIONS MANAGEMENT

Learning Objectives:
• The objective of this module is to familiarise the students with the techniques
of managing the inventory, production and operations.
• Acquaint the students with decision making in: Planning, scheduling and
controlling of production and operations functions in both manufacturing and
services and operations.
• This study will enable the participant to select and design the product, process,
location and layout of any production unit.
Knowledge Level: Good

Unit - I: Introduction

* Concept of Operations Management


* Objective and characteristics of Operations Management
* Operations and Production Management Interface
* Major functions of Operations Management
* Operations Management in changed perspective

Credit Hours: Lectures Three 3


Total Three 3

Unit -II: Basics of Operations Management

* Manufacturing System and Service System


* Various Types of Manufacturing System
* Product Selection
* Process Selection
* Capacity Planning
* Learning/Experiential Curve

Credit Hours: Lectures Six 6


Case One 1
Total Seven 7

Unit - III: Facility Planning


* Various Factors Influencing Site Selection
* Selection of Plants and Machineries
* Material Handling
* Facilities Layout - various types of layout linked with manufacturing system

Credit Hours: Lectures Six 6


Case One 1
Total Seven 7
Unit: IV

* Key Role of Technology in Modern Industrial System


* Manufacturing Process Technology
* Group Technology
* CAD/CAM/CIMS
* Ringi System

Credit Hours : Lectures Six 6


Case One 1
Total Seven 7

Unit - V: Industrial Planning System

* Corporate Plan
* Long Range Plan
* Strategic Plan
* Aggregate Planning for Production & Services
* Production Planning & Control - Scheduling - line balancing Gantt Chart
* Operational/Shop floor planning - Routing - Expediting- Chasing

Credit Hours: Lectures Six 6


Case One 1
Total Seven 7

Unit - VI: Materials Management


* Need for Material Cost Reduction
* Tools for Material Cost Reduction - Various types of Cost related to material
* Inventory Control- Q/R , Periodic, ABC/VED/SDE Analysis
* Material Procurement System - Lead Time- Re-order point, Buffer Stock Etc.
* Material Requirement Planning (MRP I)
* Manufacturing Resource Planning (MRP II)

Credit Hours: Lectures Six 6


Case One 1
Total Seven 7
Unit - VII: Productivity Management
* Productivity: Concept & Measurement; Value Addition
* Work Study - Method Study & Work Measurement
* Setting Production Standards
* Job Design
* Designing and Implementation Production Incentive Scheme
* Indian Bonus Act, 1965
Credit Hours: Lectures Six 6
Case One 1
Total Seven 7

GRAND TOTAL: THIRTY FIVE CREDIT HOURS

Text Book:
1. Adam, Everett E and Ebert, Ronald J., Production and Operations
Management :
Concepts, Model & Behaviour, PHI

Reference Books:
1. Buffa Elwood S. and Sarin Rakesh K., Modern Production and Operations
Management, John Wiley, New York.
2. Nair: Production and Operations Management, TMH
3. Muhlemann, Oakland, Locker; Production & Operations Management, MIL
4. Chase, Aquilano & Jacobs: Operations management, 10th Edition. TMH
5. Production and Operations Management, B. S. Goel, Pragati Prakashan, Meerut

Journals & Magazines:


1. Harward Business Review
2. Business Today
3. Business World
4. Operation Research
5. Vikalp
6. Vinimay
7. Management Stream

Study Materials:
1. IGNOU Study Materials for MBA
2. Annamalai University’s Study Materials for MBA

AS -402

TOTAL QUALITY MANAGEMENT

Learning Objective: The main objective of the course is to provide information,


tools, techniques and processes of qualities of different products and managing quality
in the organisation.
Knowledge Level: Expert
Unit –I: TQM – An Introduction
* Basics of Quality
* Total Quality Management - A Framework
* TQM Thinkers and Thoughts
* TQM and Management
* Cost of Quality
* Problem Solving and QC Tools
Credit Hours: Lectures Four 4
Case One 1
Total Five 5
Unit II: TQM -Basic Approach

* TQM implementation
* Customer Satisfaction
* Continuous Process Improvement
* Performance Appraisal
* Supplier-Partnership

Credit Hours : Lectures Five 5


Cases One 1
Total Six 6

Unit III: Quality improvement Tools


• Pareto Chart
• Quality Circle
• Management Tools
• Benchmarking
• FMEA

Credit Hours : Lectures Six 6


Cases One 1
Problem One 1
Total Eight 8
UNIT IV: Statistical Quality Control
• Introduction to statistical process Control
• Process Capabilities
• X chart, R chart, P chart
• Acceptance Sampling
• OC Curve

Credit Hours : Lectures Eight 8


Cases Two 2
Problem Two 2
Total Twelve 12

Unit V Quality system as ISO System


• Quality System
• Registration Process
• ISO 9000 Series of standards
• ISO 9001:2000(Revised Version)
Credit Hours : Lectures Seven 7
Cases Two 2
Total Nine 9

Unit –VI: Advance Concept in TQM


• TQM in Service Sector
• TQM in Education, Finance, Bank, Health Care Section
• Six Sigma
• Quality Awards
• Quality Function Development
• Re-Engineering
Credit Hours : Lectures Eight 8
Cases Two 2
Total Ten 10
TOTAL HOURS: FIFTY CREDIT HOURS

Text Book:
1. Quest for World Class Excellence through Total Quality Management, D. D.
Sharma, Sultan Chand, New Delhi.

Reference Books:

1. The Essence of Total Quality Management, Bank, PHI


2. Quality Control and Applications, Hansen and Ghare, PHI
3. Managing For Total Quality: From Deming to Taguchi and SPC, Logothetis, PHI

Journals and Magazines:


1. Harward Business Review
2. Operation Management
3. New Theme
4. Supply Chain Management
5. Journal of Management research
6. System Management

AS - 403C

HUMAN RESOURCE PLANNING AND DEVELOPMENT

Learning Objectives: The scope of the course includes three aspects: a. Human
Resource Planning b. Human Resource Development, & c. Organisation
Development. The course enables the participants to understand macro and micro
aspects of human resource planning and thereby helps to establish sound human
resource planning at micro level. The course encourages the participants to learn
about various tools and techniques used for developing people and to acquaint them
with the importance, need and process of organisation development.

Knowledge Level: Good

Unit - I : HRP

* Concept of Human Resource Planning (HRP)


* Factors influencing HRP - external and internal.
* Assessment of human resource needs of an organisation.
* Human Resource Inventory and Budget
* Forecasting of demand
* Techniques of Human Resource Planning
* Assessment of job requirements through job analysis and job description.
Credit Hours : Lectures Six 6
Cases Two 2
Total Eight 8

Unit - II : HRP & Audit


* Steps in systematic selection
* Modern hiring techniques for managerial personnel
* Interviewing Skills
* Human Resource Audit and Accounting
* Human Resource Information System and Personnel Research
* HR Research Type
Credit Hours : Lectures Eight 8
Cases Two 2
Total Ten 10
Unit - III : HRD
* Philosophy of HRD
* Strategic HRD
* Organising for HRD
* Mechanism and Instruments of HRD
* HRD culture and climate
* HRD Practices in Indian industries
* Issues in HRD and emerging trends
* Octapace
Credit Hours : Lectures Six 6
Cases Two 2
Total Eight 8

Unit - IV : Organisation Development

* Organisation Development in perspective.


* Assumptions and values in OD
* OD Process
* Potential Areas for OD
* OD Intervention vs. traditional intervention
Credit Hours : Lectures Six 6
Cases Two 2
Total Eight 8
Unit - V :

* Personal/ interpersonal Intervention


* Intergroup and group process intervention
* Comprehensive and structural intervention
* Intervention
- Life & Career Planning
- Coaching & Counseling
- Education & Training
- Work Redesign
- Behaviour modeling
- Gestalt OD
- Process Consultation
- 3rd Party Peacemaking
- Role Negotiation
- Team Building
- Responsibility Chart

* MBO
* Quality Circle
* QWL
* Force-Field Analysis
* Survey Feedback
* Confrontation Meeting
* Visioning
* TQM
* Appreciative Enquiry
* Issues & Research in OD

Credit Hours : Lectures Ten 10


Cases Two 2
Total Twelve 12

GRAND TOTAL : FOURTY SIX CREDIT HOURS

Text Book :
1. Personnel Management, Flippo, McGraw Hill

Reference Books :
1. Personnel; Strauss & Sayles; PHI
2. Personnel Mangement & Industrial Relations; Dale Yoder, PHI
3. Personnel Mangement & Industrial Relations; Davar; Vikas Publication
4. Designing HRD System; Ishwar Dayal; Concept
5. HRD in New Economic Environment; Rao, Silveira et. At.; TMH
6. Evaluation: A tool for Improving HRD Quality : Dixon; S. Chand & Co.
7. Organisation Development; French & Bell; PHI
Journals & Magazines :
1. Harward Business Review
2. Business World
3. Business Today
4. Vinimay
5. HR Review
6. Management Stream
7. Personnel Management
8. OD

Study Materials:

1. IGNOU Study Materials for MBA Course

AS-404 C

ADVANCE INDUSTRIAL RELATIONS

Learning Objective:

This course is designed to educate the student with the conceptual and practical
knowledge of the key issues in Industrial Relation in the Indian context. It also aims
to familiarize the student with the Industrial Relations Systems operating in different
countries.

Unit - I: Introduction: Industrial Relations

* Concepts, Importance, Growth


* Approaches & Models
* Perspective
* Legal Frame work of Industrial Relations
* Comparative IR
* U. K., U.S.A., Japan, Yugoslavia.

Credit Hours: Lectures Six 6


Case Two 2
Total Eight 8

Unit - II: Trade Unions

* Definition
* Organizational Structure & Patterns of Trade Unions.
* Central Trade Unions (AITUC, INTUC, UTUC, BMS, etc.)
* Registration & Recognition of Trade Unions.
* Rights & Liabilities of Office Bearer
* Change of Name
* Amalgamation - Dissolution, Returns

Credit Hours: Lectures Six 6


Case Two 2
Total Eight 8

Unit - III: Industrial Disputes


* Definition
* Essentials of a Dispute
* Industrial Unrest
* Causes of Dispute
* Techniques of Strike; Prevention of Strike
* Scope
* Authorities, Notice of Change
* Reference of Disputes
* Procedure, Power & Duties of Authorities
* Awards & Settlement
* Strikes & Lockout
* Lay-off of Retirement
* Grievances
* Model Grievance Procedure

Credit Hours: Lectures Tweleve 12


Case Study Two 02
Total Fourteen 14

Unit - IV: Collective Bargaining


* Productivity Agreements
* Industrial Democracy
* Concept, Objectives, Scope
* Process & Types of CB Contracts
* Prerequisites for CB
* Social security: Definitions
* Social Assistance

Credit Hours: Lectures Eight 08


Cases Two 02
Total Ten 10
Unit -V: Industrial Conflict
*Nature
* Labour Administration Machinery
* Manifestation
* Discipline
* Judicial Approach
* Code of Discipline
Worker's Participation in Management
* Concept
* Determinants
* WPM in India
* Other forms of WPM
Credit Hours: Lectures Four 4
Case Study Two 2
Role Play Two 2
Total Eight 8
GRAND TOTAL : FOURTY EIGHT CREDIT HOURS

Text Book:

1. Monappa A, " Industrial Relations" Tata Mc Graw Hill, N. Delhi

Reference Books:
* Joseph J. “Strategic IR Management” 1991, Global, N. Delhi.
* Mamkoottam K. " Trade Unionosm: Myth & Reality: 1982, Oxford University
Press.
* Flanders, A “Collective Bargaining", Faker & Faber London.
* Hyman R and Struck, W. “New Technology and Industrial Relations" 1988, Oxford
* Bagliom, G & Grouch, Colin " European Industrial Relations: 1990, Safe London.
* Bamet, G.J. and Lansbury R.D. " International and Comparative Industrial
Relations" 1987, Allen & Unwin London.
* Asian Productivity Council, “IR and Labour Management Consolation, Asian
Experiences", 1991, APO Tokyo.
* Sharma A. M., “Industrial Relations - Conceptual and Legal Framework", Himalaya
Publishing House.
* Verma Pramod, “Management of Industrial Relations". Oxford & IBM Publishing
Co. N. Delhi.
* Mills D. Q., “Industrial Relations Systems" Holt, New York.

Journals

1. Indian Journal of I.R., Shri ram Centre, New Delhi.


2. Indian Journal of Labor Economics, A.N. Sinha Institute of Social Sciences, Patna
3. British Journal of I.R., London School of Economics Enplaned
Š4. Relations Industrialize - Industrial Relations, University Level, Canada.

Video Tapes

1. Measuring Employee Satisfaction - A Case Study, AIMA - CME, New Delhi


2. Effective Grievance Handling IGNOU, New Delhi.
3. across the Table Collective Bargaining and Negotiation Skills, IGNOU, N. Delhi
4. Systematic Preparation for Negotiation, AIMA - CME

Audio Tapes

1. Industrial Relations - Union Management Relation - Government Policy IGNOU,


New Delhi

Study Materials

1. PGDBM Programs, AIMA-CME, Delhi


2. MBA Course, IGNOU, Delhi
3. MBA Course, Annamalai University, Tamil Nadu.

AS-405C

LABOUR LEGISLATION

Learning Objective:
To make aware the students regarding the legal provisions which are a direct impact
on the day to day working of labour organizations.

Knowledge Level: Expert

Unit I : Apprentices Act, 1961

*Definition
*Contract of apprenticeship
*Termination of apprenticeship contract ; Settlement of
disputes Authorities
*Constitution of Councils Offenses
and penalties
* Offences by companies
'Cognizance of offences
* Delegation of powers

Credit Hours: Lectures Three 3


Case One 1
Total Four 4

Unit II: Beedi and Cigar Workers Act, 1966 (Conditions of Employment)
* Definitions
* Licenses, Appeals, Inspectors
* General penalty for offence
* Offences by companies
* Indemnity

Credit Hours: Lectures Thee 3


Case One 1
Total Four 4

Unit III: Bonded Labour System (Abolition) ACT, 1976


* Definitions
* Abolition of bonded labour system
* Extinguishment of liability to repay bonded debt
* Implementing authorities
* Vigilance Committee
* Offences and procedure for trial
* Miscellaneous

– Protection of action taken in good faith


– Jurisdiction of Civil Courts barred
– Power to make rules
– Repeal and saving

Credit Hours: Lectures Two 2


Case One 1
Total Three 3

Unit IV: Building and Other Construction Workers' Act 1996

* Definitions
* The Advisory Committees and Expert Committees
* Registration of Establishments
* Registration of Building Workers as Beneficiaries
* Building and other Construction Workers' Welfare Boards
* Hours of Work, Welfare Measures and other conditions of service of B ui ld in g
Workers
* Safety and Health Measures
* Inspecting Staff
* Special Provisions
* Penalties and Procedure
* Delegation of powers
* Returns
*Power to make rules

Credit Hours: Lectures Three3


Case One 1
Total Four 4

Unit V: Child Labour (Prohibition and Regulation) Act, 1986

Definitions
* Prohibition of employment of children in certain occupations and processes
* Regulation of conditions of work of children
* Miscellaneous

– Penalties
– Procedure relating to offences
– Rules and notifications to be laid before Parliament or State legislature
– Repeal and savings

Credit Hours: Lectures Two 2


Case One 1
Total Three 3

Unit VI: Contract Labour (Regulation and Abolition) Act, 1970

* Definition
* The Advisory Board
* Registration of Establishments Employing Contract Labour
* Licensing of Contractors
* Welfare and Health of Contract Labour
* Penalties and Procedure
* Miscellaneous
– Inspecting Staff
– Effect of laws and agreements inconsistent with this Act

Credit Hours: Lectures Three 3


Case One 1
Total Four 4
Unit - X: Compensation Act Workmen's Compensation Act 1923
* Object, Definitions
* Employers Liabilities for Compensation
* Amount of Compensation
* Commissioners
* Appeals

Credit flours: Lectures Three 3


Case One 1
Total Four 4

Unit-XI: Wages Act Payment of Wages Act 1936

* Definitions
* Wage Periods & Time of Payment
* Deductions
* Inspectors
* Miscellaneous Minimum Wages Act 1948
* Definitions
* Minimum Rates of Wages
* Board
* Inspectors
* Powers
Credit Hours: Lectures Three 3
Case One 1
Total Four 4

Uit -XII: Bonus, Gratuity & Miscellaneous Acts Payment of Bonus Act 1965
* Definitions
* Establishment Covered
* Computation of Gross Profit
* Computation of Available Surplus
* Eligibility for bonus
* Deductions

Payment of Gratuity
* Scope & Coverage
* Exemption
* Administrative Authority
* Obligations of employers
* Rights of Employer
* Rights of Employees
* Offences & Penalties

Credit Hours: Lectures Four 4


Case Two 2
Total Six 6

GRAND TOTAL: THIRTY SIX CREDIT HOURS

Text Book:

1. KapoorN.D., "Elements of Industrial law"


2. Malik , P.C., "Labour & Industrial Law", Eastern Book Company

Reference Books:

1. Misra S. N. " Labour Industrial Laws", Allahabad Law Agency Allahabad


2. Srivastava S., Labour Law & Industrial Relations, Vikas
3. Tripathi N.M.," Labour Laws and Labour Relations: Cases & Materials, Indian Law
Institute, Bombay.
4. Sharma A.M., Industrial Relations - Conceptual and Legal Framework', Himalya

Journals:

1. Labour Law Reporter


2. Current Labour Reports
3. International Journal of Comparative Labour Laws & Industrial Relations
4. Indian Journal of Labour Economics, A.N. Sinha Institute of Social Sciences,
Patna.
5. Indian Journal of Training & Development, ISTD New Delhi.
6. Management & Labour Studies, XLRI, Jamsedpur.
7. Personal Today, NIPM, Calcutta

Study Materials
1. PGDBM Programs, AIMA-CME, Delhi
2. MBA Course, IGNOU,Delhi