All gratitude and thanks to almighty ALLAH the gracious, the most merciful
and beneficent who gave me courage to undertake and complete this task. I am
very much obliged to my ever caring and loving parents whose prayers have
enabled to reach this stage.
TABLE OF CONTENTS
ACKNOWLEDGMENT ----------------------------------------------------------------------------------------------------------------- 1
TABLE OF CONTENTS ----------------------------------------------------------------------------------------------------------------- 2
EXECUTIVE SUMMARY -------------------------------------------------------------------------------------------------------------- 3
CHAPTER# I ----------------------------------------------------------------------------------------------------------------------------- 4
INTRODUCTION OF THE STUDY --------------------------------------------------------------------------------------------------- 4
1.1 BACK GROUND OF THE STUDY ------------------------------------------------------------------------------------------ 4
1.2 PURPOSE OF THE STUDY ------------------------------------------------------------------------------------------------------ 4
1.3 SCOPE OF THE STUDY---------------------------------------------------------------------------------------------------------- 5
1.4 INTERNSHIP METHODOLOGY ------------------------------------------------------------------------------------------------- 5
1.5 SCHEME OF THE REPORT ------------------------------------------------------------------------------------------------------ 6
CHAPTER # 2 ---------------------------------------------------------------------------------------------------------------------------- 7
INTRODUCTION TO BANKING AND ---------------------------------------------------------------------------------------------- 7
ALLIED BANK LIMITED --------------------------------------------------------------------------------------------------------------- 7
2.1ORIGIN OF BANKING -------------------------------------------------------------------------------------------------------------- 7
2.2HISTORY OF BANKING ------------------------------------------------------------------------------------------------------------- 7
2.3DEFINITION OF BANKING --------------------------------------------------------------------------------------------------------- 8
2.4DEVELOPMENT OF BANKING IN PAKISTAN --------------------------------------------------------------------------------------- 9
2.5 ORGANIZATIONAL STRUCTURE: -------------------------------------------------------------------------------------------------- 9
2.6 MANAGETMENT HIERARCHY --------------------------------------------------------------------------------------------------- 13
2.7 BOARD OF DIRECTORS ---------------------------------------------------------------------------------------------------------- 14
2.8 BRANCH CHART OF ABL, WARSAK ROAD BRANCH ----------------------------------------------------------------- 15
2.9 BRANCH NET WORK------------------------------------------------------------------------------------------------------------ 16
CHAPTER NO 3 ----------------------------------------------------------------------------------------------------------------------- 18
WHAT I LEARNED ------------------------------------------------------------------------------------------------------------------- 18
3.1DEPOSIT DEPARTMENT --------------------------------------------------------------------------------------------------------- 18
CHAPTER 4 ---------------------------------------------------------------------------------------------------------------------------- 23
CRITICAL ANALYSIS ----------------------------------------------------------------------------------------------------------------- 23
4.1 FINANCIAL ANALYSIS ----------------------------------------------------------------------------------------------------------- 23
4.2 RATIO ANALYSIS ---------------------------------------------------------------------------------------------------------------- 24
4.3 SWOT ANALYSIS --------------------------------------------------------------------------------------------------------------- 29
CHAPTER 5 ---------------------------------------------------------------------------------------------------------------------------- 35
CONCLUSION AND RECOMMENDATIONS ----------------------------------------------------------------------------------- 35
5.1CONCLUSION -------------------------------------------------------------------------------------------------------------------- 35
5.2RECOMMENDATIONS------------------------------------------------------------------------------------------------------------ 36
EXECUTIVE SUMMARY
As per requirements of the University of Peshawar, the students completing the M.COM
course are required to submit the Internship report. During internship, the banking
various transaction was observed. The report has been written with reference to all
activities being conducting in Allied Bank.
The purpose of the study is to evaluate the working of the branch and assess the day to
day transaction. The evaluation is done in order to find out the problems in the working
of the bank affairs. The recommendations are based on the analysis of the data collected
during Internship both from primary and secondary data sources.
Allied Bank was established as a result of merger of four banks namely Australasian
Bank, Lahore Commercial Bank, Sarhad Bank and Pak Bank. The bank was disinvested
in 1991 and become the first ever bank in the world to be owned by its employees. The
bank has vast network of branches in Pakistan. The functional structures of the bank have
been divided under four provincial chiefs. The activates are further organized in zonal
and circle offices.
The management and organizational structures of ABL is in conformity with
organizational structure of other nationalized banks. This is because of face that ABL was
once operating in public sector. The board of directors is the main controlling body
looking the affairs of the bank. The Board consists of president, being nominated by the
government and 9 other directors.
CHAPTER# I
INTRODUCTION OF THE STUDY
1.1
Allied Bank Ltd. was established in 1942 and since then, it has expanded its network,
becoming one of the largest commercial bank of the country. It offers different services
to its customers. Initially it was knows as Australasia bank. The banks initially paid up
capital was Rs. 0.12 million and the bank started its operations at Lahore under the
chairmanship of Khawaja Bashir Bukhsh. In the first eighteen months, the Banks total
deposits rose to Rs. 0.431 million. Banks total assets at that were Rs. 0.572 million. In
1974, under the banks amalgamation scheme, three banks namely, Sarhad Bank, Pak
Bank and Lahore Commercial Bank were merged into Australia Bank and renamed as
Allied Bank of Pakistan Limited.
In 1991 under the newly introduced scheme of employee stock ownership program,
Allied Bank was sold to its employees. This was how the bank got privatized.
Allied bank is performing will in its operations. After its privatization its performance
improved. This year its total assets, advances, investments, deposits and profitability etc.
increased as compared to previous year.
1.2
This study is a pre-requisite for the completion of the M.COM course at QACC
Department University of Peshawar. The other purposes to conduct this study include:
i)
ii)
iii)
iv)
v)
1.3
Internship at ABL was an excellent chance to understand how a bank operates. The main
focus of my study was on financial analysis and SWOT analysis in one of the branches of
ABL. Similarly different aspects of overall situation of ABL are also covered in this
report.
1.4
Internship Methodology
The methodology of the report for collection of data is primary as well as secondary. The
biggest source of information is my personal observation while working with staff and
having discussions with them. Formally arranged face to face interviews and discussions
also helped me in this regard.
Personal observation.
ii)
Interviews of staff.
Manuals.
ii.
Journals.
iii.
1.5
Annual reports.
Chapter two consists of origin of banking history of banking, and brief history of
ABL, development of banking in Pakistan and objectives of ABL.
Chapter four describes the SWOT analysis and financial analysis of ABL i.e.
Ratio analysis.
CHAPTER # 2
INTRODUCTION TO BANKING AND
ALLIED BANK LIMITED
2.1
Origin Of Banking
There are different opinions about the origin of the word Bank. According to some
authors the word Bank is derived from the Banco or Bancus which means a bench.
It was due to the fact that the Jews merchants in Liam body transacted their business of
money exchange on benches. If the business of anymerchant failed, the people destroyed
his Banco. From this practice the word Bankrupt has evolved. According to another
opinion, the word Bank is derived from the German word Back which means joint
stock fund. Later on this word Back was initialized into Bank or Banke.
2.2
History of Banking
As regards the growth of modern commercial bank, it can be traced as early as 600 BC.
G. Crowther in his famous book, An Outline of Money, has traced the history of
modern English commercial banking. According to him, the present day banker has
three ancestors; (1) the merchants (2) the goldsmiths and (3) the moneylenders.
2.2.1 The Merchants
The earliest stage in the growth of banking can be traced to the working of merchants. These
merchants were traders in commodities. They carried on the trading activities from one
place to another. It was risky for the traders to keep money with themselves for payment.
The traders with high reputation began to issue receipts, which were accepted as titles
of
money. These receipts or letters of transfer also called hundi in Indo Sub- Continent were
the first mode of payments. The merchants banking thus forms the earlier stage in the
evolution of modern banking.
2.2.2 The Goldsmiths:
The second stage in the growth of banking is normally traced to earlier goldsmiths. These
goldsmiths also called Seths in India used to receive gold and silver for safe custody. The
goldsmiths began to issue receipts for the metallic money (gold and silver) kept with
them. These receipts with the passage of time became payable to the bearer on demand.
In this way the goldsmiths note, become a medium of exchange and a mean of payment.
The goldsmiths, thus, can rightly be termed as the introducer of the modern bank note.
2.2.3 The Moneylenders
The third stage in the development of banking arose when the goldsmiths became the
moneylenders. By experience the goldsmiths (who were called money lenders) came to
know that they could keep a small proportion of the total deposits for meeting the
demands of customers for cash and the rest they could easily lend. In Economic
terminology, we can say that they allowed the overdraft facilities to their depositors.
2.3
Definition of Banking
Like many other subjects and social sciences no precise definition can be given from the
study of banking also. Different authors have defined and described this subject, keeping
in view the particular functions and modern banking, but the basic idea is the same.
Banking has now become multi-service organization with wider scope and area of its
influence. However, different writers give the following definitions of bank from time to
time.
2.4
Like any other institutions, at the time of freedom of Pakistan in 1947, it inherited a poor
and weak system of banking. It was due to the fact that most of the important sectors of
the economy including banking was controlled by Hindu nation. At the time of partitions,
these non-Muslim bankers transferred the bank resource to India. Bank staff mainly
consists of non-Muslim and also migrated to India. At the time of independence, there
were only two Pakistani Banks, i.e., Allied Bank Limited and Australasia Bank. At this
stage, Pakistan had 631 branches of scheduled bank and 411 offices of non-scheduled
banks. Even from these branches the money and other financial resources were
transferred to India because their Head Office were located in India, which also badly
affected the banking business of the country at early stage.
merged with the banks, which had strong footing. As a result of merger of banks, five
major banking companies were formed.
The management and organizational structure of the nationalized commercial banks have
uniformity. We describe this structure in brief: 1 Board of Directors
In the management of the banks, the Board of Directors is at the top of the controlling
bodies. Since there are no private shareholders now, so there is no general meeting of the
shareholders and are no elected directors. The Board now consists of a nominated
President, a Secretary and 9 other members. After nationalization of Banks in 1974, most
of the powers of Board have been transferred to the Banking Council and Executive
Board. The Secretary of the Board presents the Annual Report of the Bank.
2 Executive Board
The general direction and supervision of the affairs of commercial banks lies in their
respective Executive Boards. The Federal Government appoints the President, Secretary
and 9 other members of the Executive Board.
3 Chief Executive
The President is the administrative head of a bank. He presides over the meetings of the
Executive Board, manages and controls the affairs of the bank. The president holds office
at the pleasure of Federal Government.
4 Divisional Chiefs
In order to improve the management and operation of a bank, it has been split up into a
number of divisions. Each Division of a bank placed under the supervision and control of
10
International Division.
(2)
(3)
(4)
Credit Division.
(5)
(6)
General Division.
(7)
(8)
Central division
5 Provincial Chiefs
In order to improve the performance of the banking system, each bank has a Provincial
Chief. The Provincial Chief has the powers for sanctioning finance and other credit
facilities.
6 Circle Executive
Each commercial bank has a number of circles. They are placed directly under the
supervision and control of the Chief Executive. The Chief Executive is usually SVP or
VP.
11
7 Zonal Heads
Each circle is divided into a number of zones. These zones are administered by Zonal
heads that hold the costs of VP and AVP.
8 Branch Managers
Each zone of a commercial bank is divided into several branches. The control and
supervision of each branch is mostly entrusted to AVP or officer of class II. A few big
and financially sound branches are even administered by SVPS and VPS.
12
13
1. Tariq Mahmood
2. Muhammad Naeem Mukhtar
Director
4. Abdul Aziz
Director
Director
Director
7. Mubashir A. Akhtar
Director
8. Farrakh Qayyum
Director
9. Tasneem M. Noorani
Director
14
15
Branches
21
24
34
38
35
35
36
19
31
25
22
12
21
17
40
32
31
44
33
18
25
17
21
33
33
35
34
766
www.abl.com.pk
16
References:
https://abl.com/the-bank/company-information/board-of-directors/
https://abl.com/the-bank/company-information/
Personal observation and interview with, Branch Manager.
Personal observation and interview with (CSM).
Personal observation and interview with (MTO).
Personal observation and interview with (Assistant Cashier)
17
CHAPTER NO 3
What I Learned
I have done 8 weeks short internship and I have worked in only deposit Department,
because the time was very limited and banking sector is a very huge sector.
The
application is presented at the branch with the initial amount of deposit for credit of his
account. Minimum amount to open an account is Rs. 1000. The amount is entered in the
passbook and is singed by the responsible officer of the bank. The documents are sent for
scrutiny to main office and ID card to NADRA. After approval of the documents account
opener fills another form for Cheque book. Printed Cheque book is allotted to him within
one week. He can withdraw money using this Cheque book. Online branches also fill a
separate form for credit card if the customer demands.
18
Current Account
i.
someone else by the depositor at any time without prior notice to the bank. This account
can be opened with a minimum of Rs.1000/. In such case the bank does not allow any
interest on it, because such deposits are meant for short period and can be withdrawn
without any prior notice. Current account best suits with businessmen. Current account
can be opened by or through.
a.
Partnership
b.
c.
Welfare Account
d.
Individual Account
a.
Partnership Account
The assets of partnership are held partners of the firm, or by one of its member
acting on behalf of all members as trustees for all of them. A partner has an implied
power by law to open an account on behalf of his partnership firm, but not on his
19
individual name. The bank only honors that Cheque which confirms to the mandate
given to it by all the partners.
b.
c.
d.
e.
In case all partners now authorize a partner who was not authorized to operate the
account. Thus the authority letter is obtained.
b.
obtained.
i.
ii.
iii.
iv.
True copy of the resolution of the Board of Director regarding conduct of the
account.
20
ii.
The specimen signature of the director named in the resolution authorized should
be obtained on specimen card.
iii.
c.
Welfare Account
The Associations and welfare unions open such accounts.
d.
Individual Account
Any individual can open individual account. Following are some requirements to
National ID Card
ii.
Introducers reference
iii.
21
ii.
Saving Account
In saving account the basic purpose is to mobilize the saving trend in the lives of
Individual account
Joint account
iii.
the different fixed deposit schemes offered by the bank and according to wishes of the
customers. The customers cannot withdraw money from his/her account in accordance
and compliance of terms decided by the bank and the customer.
Currently ABL is offering two types of fix deposit accounts. These are called
Allied bank munafa certificates. These are divided into two types on the basis of income
groups
1)
2)
7% per annum
7.5% per annum
22
CHAPTER 4
CRITICAL ANALYSIS
4.1 Financial Analysis
Financial analysis is the process of identifying the financial strengths and weaknesses of
the firm by properly establishing relationships between the items of balance sheet and
profit & loss account. Financial analysis can be undertaken by management of the firm,
or by parties outsides the firm such as creditors, investors and others. The nature of
analysis is depending on the purpose of the analyst.
23
4.1.3 Investors
Investors who have invested their money in the firms capital are most concerned about
the firms steady growth in earnings. As such, they concentrate on the analysis of the
firms present and future profitability. They are also interested in the firms finical
structure of the extent it influences the firms earnings ability and risk.
4.1.4 Management
Management of the firm would be interested in every aspect of the financial analysis. It is
their overall responsibility to see that the resources of the firm are used most effectively
and efficiently and that the firms financial condition is sound.
Standards of Comparison
The ratio analysis involves comparison for a useful interpretation of the financial
statements. A single ratio I itself does not indicate favorable or unfavorable condition. It
should be compared with some standard. Such as past ratio calculated from the past
financial statements of the same firm.
24
2009
2010
2011
2012
2013
2014
Current
Assets
110,587,441
124,488,881
129,015,867
145,130,215
153,731,491
187,348,386
130,132,435
143,864,461
134,554,662
163,615,465
176,596,798
205,249,386
0.89
0.87
0.91
Current
Liabilities
Current
0.85
0.87
0.96
Ratio
Definition:
Current ratio is defined as current assets divide by current liabilities, which shows the
firm liquidity in the short run.1 Current ratio states that whether the firm is able to pay
its current liabilities with its current assets, if it do not so, then it should be insolvent in
the short run.
Formula
Current Ratio = Current Ratio / Current Liabilities
Interpretation:
If the current ratio of the firm is equal to or above than 1, then the firm is able to pay its
current liabilities with its current assets. The banking industry maintains the current ratio
of 0.902.
Van Horne, James C. and Wachowicz, JR., John M, (1998). Fundamentals of Financial Management.
25
The current ratio of Allied Bank Limited for six years is below 1, which means that if the
bank is liquidate in the short run than it will not be able to pay its current liabilities. But
on the other hand if we compare the current with the industry averages than it is good
enough because ABL current ratio is near to the industry ratio. The best current ratio is
for the year 2000, which is 0.96. The quality of the current ratio can be affected through
accounts receivable turnover ratio, which is very low for the six years; it means that we
cannot collect our receivables in time.
26
Year
2009
2010
2011
2012
2013
54,642,071
21,576,211
23,668,066
19,125,145
40,461,095
38,020,175
Marketable
Securities
2014
20,433,829
21,379,354
18,014,668
9,670,896
7,949,639
32,248,362
Current
205,249,386
Liabilities
130,132,435
143,864,461
134,554,662
163,615,465
176,596,798
Cash Ratio
0.33
0.29
0.21
0.30
0.40
0.37
Year
2009
2010
2011
2012
2013
2014
Total
134,470,442
148,849,739
139,138,976
142,181,022
183,104,472
215,040,240
139,991,644
154,716,101
155,211,116
168,623,155
191,821,032
225,387,212
Liabilities
Total Assets
27
Debt Ratio
0.961
0.962
0.896
0.843
0.955
0.954
This ratio is very important for creditors, because with the help of this ratio the creditors
can make the decisions whether to lend an advance to the bank or not.
The higher the debt ratio the greater the financial risk and vice versa. The ABL for six
financial years have very high debt ratio, which shows greater financial risk. For 2009
the debt ratio is 0.96, which shows that the 96% of the assets are financed through debt.
Similarly for six years more than 80% of the assets are financed through debt.
This ratio shows a red alert to the creditors of the bank and to those who want to lend to
the bank.
Markup
2009
2010
2011
2012
2013
2014
8,699,226
10,274,435
10,416,460
11,468,051
11,527,524
9,269,494
(18,413,317)
(17,046,421)
(16,265,284)
(16,540,219)
(15,445,588)
1,546,807
(212)
(166)
(156)
(144)
(134)
17
Earned
NProfit
Loss
NProfit
28
Margin
Formula
Net Profit Margin = Net Income / Markup earned
Interpretation:
Due to heavy losses in first five years of analysis the NPM is in negative. This is due to
the fact that the management is not efficient and due to the previous years losses hence
the ratio is in negative. In 2014 the NPM is 17% which shows that if the sale is Rs 100
the net profit is Rs 17 which is good comparing the previous five years of analysis. The
performance in 2014 is excellent due to the privatization of ABL. Due to the
privatization heavy layoffs and downsizing actions were taken. This restructuring or
rightsizing results in reduction in the number of banks and its employees.
29
4.3.1 Strengths
Strength is present within an organization and when utilized, become a means of
distinction from competitors.
1. ABL is a schedule commercial bank with good branch networks in NWFP.
2. Equipped with modern technology.
3. Trained & qualified professionals.
4. Low level of employee satisfaction and commitment.
5. Good banking relations with other financial institutions as well as with the
customers, which give positive results in goodwill & loyalty of the customers
towards the organization.
6. Courteous staff.
7. Regular training programmers for their employees, which are still very less in
majority of other banks.
8. Sound computer network.
9. Introduction of the Auto Cash Teller Machines (ATM).
10. First bank to privatize, which has, now become the leader in market with largest
online ATM network in the country.
11. Allied Direct Internet Banking offers the convenience to manage and control your
30
4.3.2 Weaknesses
Weaknesses are the shortcoming in the structure or functioning of the bank and need to
be taken care of immediately. It is usually because of these weaknesses that the
competitors leave us behind in the race.
1. Centralized decision-making.
2. Excessive paper work & lengthy procedure for obtaining loan.
3. Absence of sound and organized marketing & MIS deptt.
4. Relying more on the rented building.
5. Improper selection of premises for branches i.e. Regional Office Peshawar is on
the 1st floor, which create problems for customers and especially for aged
customers.
6. The management is not dynamic like other banks e.g. Allied Bank, MCB and
UBL etc.
7. The employees are totally unaware about the latest technology.
8. The top management especially manager are not well educated therefore they
cannot perform their duties efficiently as well as effectively. Which may directly
affects the goodwill of the bank.
9. The recruitment process is very lengthy it should be trimmed & lack of
31
4.3.3 Opportunities
Opportunities are always present in the external market whoever grab it first, is the
market leader. Means an external situation, which an organization can benefit from, is
called opportunity for that organization. ABL can grab the following opportunities
1. Opening of new branches inside as well as outside the boundaries.
2. Inter-branch transaction through computer network.
3. Providing new investment opportunities for the people of the country.
4. Serving new customers or expanding into new geographical markets or product
segments.
5. Customers feedback on different products and services has really improved the
banks performance and encouraged the atmosphere for other future policies.
6. Opening the business schools.
32
7. Give information to the bank employees about the latest facilities. That they can
easily cope with the any situation.
8. Launching new marketing schemes to boost up the deposits. As well as to extend
the companys brand name or reputation to new geographic areas.
9. Sponsoring more and more games.
10. There is good opportunity for the bank to sponsor games on provincial and
national levels for its publicity. Just in 2006 they sponsor the Pak VS India
cricket series.
11. Training can enhance the employees skills
4.3.4 Threats
Threats are also part of your external environment and pose a constant danger to an
organizations operations. However, a proficient is the one that converts these threats
into opportunities.
1. Not adopting itself with the changing marketing strategies of other financial
institutions. I.e. Crore Patti of ABL, Car Aamed of UBL etc.
2. Closed and sick industries/projects financed by the Bank.
3. Slow industrialization in the country.
4. Changing political & economic conditions.
5. High turnover of already trained employees from the bank.
33
6. Increasing foreign banks in the country. Which provide highly specialized and
attractive services provided by foreign banks to their customers
7. Un-consistency in government policies regarding to business and economic
sector.
8. Strict regulations by the government over credit facilities to the customers as to
meet the prudential regulations
9. And last but not least, slower economic growth rate of the country.
10. Increasing number of private foreign bank in the country.
11. The e- banking facility offered by different national and international banks is a
serious threat to ABL.
12. Global technology advancement.
References:
Annual Reports form 2009-2014
www.abl.com
https://abl.com/the-bank/performance-highlights/
https://www.google.com.pk/#q=abl+financial+statements+2014
SWOT Analysis from the report of Muhammad Tayab/MBA/ims, Peshawar
34
CHAPTER 5
CONCLUSION AND RECOMMENDATIONS
5.1
Conclusion
Allied Bank of Pakistan limited (formerly Australasia Bank Limited) has
witnessed and experienced all political, economic, financial and technological changes,
which have taken place in the South Asian Region since it was incorporated in 1942 at
Lahore.
In 1947 when Bank was in nascent age, it had to undergo a traumatic event, which
divided Asian Sub-continent into two independent states namely Pakistan and India.
Allied Bank, being the only Muslim Bank on the soil of Pakistan, lost over 50% of its
operations and assets, which were on the soil of India.
The management undauntedly faced the multiple challenges resulting from huge human
and financial losses on the one hand and the payment system and banking facilities to all
sectors of economy on the other hand. The Bank also rendered valuable treasury services
for the Government OF Pakistan and despite many constraints played an effective role in
socio-economic uplift of the country.
In 1971 the Bank lost more than half of its assets and network due to secession of the
then East Pakistan. The Bank not only survived this serious crisis but also regained its
financial strength maintaining the growth rates in key performance indicators.
35
1974 the Government of Pakistan nationalized all financial institutions in the country
Realizing the robust financial strength of Australasia Bank Limited among all the
nationalized financial institutions the government decided to merge three financially
weak institutions, namely Sarhad Bank Limited, Lahore Commercial Bank Limited and
Pak Bank Limited into Australasia Bank Limited and renamed it as Allied Bank of
Pakistan Limited.
Allied Bank remained in the Public Sector for eighteen (18) years, during which the
quality which the quality of its assets remained comparatively better among its peers.
During this period the Bank expanded its domestic network and also opened its first
foreign branch at London (U.K.) in 1977. The performances of the domestic and foreign
operations of Mulish Commercial Bank were merged into Allied Bank of Pakistan.
As a result of privatization in September 1991, Allied Bank entered in a new phase of its
history, as worlds first bank to be owned and managed by its employees.
Today allied Banks capital and reserves are Rs. 1.825 (B) and assets amount to Rs.
103.48 (B) and deposits are Rs. 111.44 (B). Allied Bank enjoys an enviable position in
the financial sector of Pakistan. As on date the quality of assets of the Bank is one of the
best amongst the major Banks of the country. Now ABL is one of the heading banks in
Pakistan. And enjoying the progress satisfactory.
5.2
Recommendations
Some of the recommendations are given here for its improvement.
1. Excessive paper work is nothing but waste of time. So excessive paper work i.e.
36
37
immediately. It will help improve the functioning of the bank and will lead to
greater participation, and the workers and subordinates will be encouraged.
38