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We have been in business and flying safely for over 15 years. We first began as a turist
sightseeing company with only one helicopter ading another every 3-4 years, recognizing and
answering to the surge of tourism to Brasov and the need for a new and exciting attraction.
Through the years our staff have also been recognized and awarded for their excellence in
service and performance by various aviation and travel and tourism organizations. This
impressive record is due to the high caliber of our staff and the reliability of our equipment. All
of our highly trained pilots and aviation maintenance technicians receive regular recurrent
COLIBRI EC120 B factory training and our fleet is serviced on a daily basis in our own 24 hour
7 days a week maintenance facility. This coupled with our unsurpassed safety and security
measures assures our passengers the safest and most pleasurable experience possible.
Our company is comprised of 20 employee+CEO from which 6 are pilots and one is a
chief pilot with a couple of thousand flight hours each.
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OPERATIONS MANUAL
"S.C. ORANOS S.R.L".
Part A:
Chapter 1: ORGANISATION AND RESPONSIBILITIES
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Flight Operations Organisation Chart
Area of Operation
N 4510'
N 4550'
N 4610'
N 4550'
N 4550'
N 4530'
Area of Operation
E 2545'
E 2445'
E 2515'
E 2545'
E 2615'
E 2615'
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1.2:Nominated Postholders
In the absence of a nominated postholder, his deputy ensures continuity of supervision.
Function
CEO/ Accountable Manager
Flight Operation Manager
Training Manager
Ground Operations Manager
Maintenance Manager
Nominated Postholders
Ispirescu Ionut
Gheorgiu Andrei
Kartigean Aureliu
Herbert Frank
Intze Laura
Deputies
Ispirescu Andreea
Training Manager
Flight Operation Manager
Maintenance Manager
Training Manager
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Training Manager
Kartigean Aureliu is the nominated postholder acceptable to the Authority responsible
for the management and the supervision of the crew training. He has a thorough knowledge of
the AOC holders crew training concept for the pilots and for cabin crew when relevant. He is
in charge of organising and completing the training necessary for the crews to acquire
and maintain their legal licenses and qualifications and to adequately perform their assigned
duties.
In cooperation with the respective Chief Pilot and Obeidat Ramal (Flight Safety
Manager), he monitors the operation and identifies problems or corrective actions that may
require the provision of extra training or changes in operational procedures.He ensures that the
training facilities and equipment fulfil the required specifications and approvals.
He plans all longterm pilot training activities and assesses the pilots training development
costs. He ensures that logistics organisation and commercial agreements are well in place for
each training.
Ground Operations Manager
Herbert Frank is the nominated postholder acceptable to the Authority responsible for the
management and the supervision of the ground operations. He has a thorough knowledge of the
AOC holders crew training concept.
He is responsible for the safe, secure and economical conduct of all activities regarding the
organisation of ground handling activities for S.C. ORANOS S.R.L.. He must arrange
appropriate ground handling facilities to ensure the safe handling of the flights. In
particular, he ensures handling and dispatch of passengers, cargo and aircraft in cooperation
with other company divisions and external enterprises.
He makes sure that all the Stations Managers and subcontracted services, specially
de/antiicing services, undertake all required measures for the security and safety of the
passengers and the aircraft.
Maintenance Manager
Intze Laura is the nominated postholder acceptable to the Authority responsible for
the management and the supervision of the maintenance system. She is responsible for the
definition, development and implementation of the maintenance procedures in accordance with
the maintenance policy as described in the Maintenance Management Exposition.
She is responsible for the airworthiness of each aircraft and she must ensure that all
aircraft under the terms of operators AOC are maintained in compliance with requirements of
PART 145.
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1.3:Responsibilitie and duties of operations management personnel
Flight Operations Manager
Gheorgiu Andrei is the nominated postholder acceptable to the Authority responsible for
the management and supervision of the flight operations. Kartigean Aureliu holds a valid Airline
Transport Pilot License validated by AACR.
Gheorgiu Andrei reports directly to the Ispirescu Ionut . He is responsibility to ensure
that in developing a company plan, full recognition is given to the need for safe and efficient
operations and he ensures that every flight is conducted in accordance with the provisions
of the Operations Manual and that aircraft are equipped and pilots are qualified, as
required for the area and type of operation. He is the executive responsible for the development
and implementation of the flight operations policies and for direct supervision of the line
operations on the fleet. This involves implementing and maintaining whatever procedures
necessary to ensure the smooth operation of the fleet. Particularly he determines all flight
operational standards and practices. He is responsible for editing the Operations Manual and
ensuring that it is kept up to date.
Chief Pilot
The Chief Pilot (Sorinescu Eugen) is responsible to the Flight Operations Manager for the
establishment of standards and the maintenance of discipline within the pilots group.
Sorinescu Eugen is also responsible for the establishment and supervision of methods of
pilots scheduling to ensure that each of them have the current licences and needed
qualifications, and that they are compliant with flight duty time and with rest time requirements
and that needs of training and checks are taken into account. He liaises with the Training
Manager on all flight crewtraining issues. He also assists the Flight Operations Manager in
establishing new policies and procedures for aircraft operations, new routes studies, flight
crew duties, cabin crew duties and operational administration.
Chief Pilot is also in charge:
To liaise with maintenance/engineering and with flight ops engineering to ensure the
correct setting of the OEB reminder function and of the correct associated update of procedures
in QRH and FCOM and to follow the SB cancellation process.
Chief of Crew Scheduling
The Chief of Scheduling is The Chief Pilot (Sorinescu Eugen). He optimises pilot utilisation
and ensures that the pilots of all flights is in accordance with the operations policy manual
especially with flight duty time limitations, minimum rest time, licences and qualifications
validities. He liaises with the Training Manager for all pilot checks and training.
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Training Manager
Kartigean Aureliu is the nominated postholder acceptable to the Authority responsible
for the management and the supervision of the crew training. He has a thorough knowledge of
the AOC holders crew training concept for the pilots and for cabin crew when relevant. He is
in charge of organising and completing the training necessary for the crews to acquire
and maintain their legal licenses and qualifications and to adequately perform their assigned
duties.
In cooperation with the respective Chief Pilot and Obeidat Ramal (Flight Safety
Manager), he monitors the operation and identifies problems or corrective actions that may
require the provision of extra training or changes in operational procedures.He ensures that the
training facilities and equipment fulfil the required specifications and approvals.
He plans all longterm pilot training activities and assesses the pilots training development
costs. He ensures that logistics organisation and commercial agreements are well in place for
each training.
He is also the Emergency and safety equipment Management Instructor is suitably
qualified.
The Flight Operations Engineer
Mark Seifer the Flight Operations Engineer ensures that
Operations comply with the performance of the aircraft and with airlines fuel policy,
Tools used at the flight dispatch are correctly set: Aircraft weight, aircraft
performance, fuel consumption, operated route.
He interfaces with the aircraft manufacturers on all aircraft performance and operating
procedure issues.
He ensures that the pilot's operating manuals are correctly updated in function of the
equipments and systems fit on the aircraft.
He participates to the MELs definition and to their updating.
He is in charge of all aircraft performance:
Payload analysis
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He ensures also that
Runway/obstacles data used for takeoff and landing computation are correctly
updated and valid.
Needed takeoff and landing computations are updated and available on board the aircraft
The setting of flight planning system used by the flight dispatch is correctly set.
Aircraft weight and Load & Trim sheet are correctly defined.
He defines routes and alternates for each city pairs.
He studies associated required fuel and possible payload.
He ensures that airports are adequate.
He reviews any enroute and any arrival/departure procedures.
Part of the Flight Ops activity is also to provide an operational assistance to the pilots
through the Flight Dispatch and OCC.
Flight Ops documentation
Flight Operations Engineer is in charge to update operational manuals and software, he is
the most qualified and informed to check that documentation, operational notice and software
used to prepare and performed the flight:
Can be easily used by the crew and flight dispatchers without confusion
Operations Control Centre
Flight Watch Officer
Boroiom Alina (The Flight Watch Officer) follows the progress of each flight in real time
and assist the crew. He transmits operational information (such as weather forecasts, slot) to the
flight crew and uploads updated flight plan, route or winds). He informs the Flight Coordinator
of any information concerning delay or technical problems.
Flight Coordinator
Boroiom Alina (The Flight Coordinator) is the chief on duty of the Operations Control
Center (OCC). The Flight Coordinator ensures the coordination with other departments in case of
delay or technical problem and thus makes the link with the flight operations, the Ground
Operations, the Maintenance and the Commercial department. He must ensure that
decisions taken to solve an operational problem ensure first the safety of the flight and secondly
penalize the less possible the operations and the associated flights.
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SMS Manager
The function of the Manager of the Safety Management System is to
Provide the Airline top management with reliable safety indicators to ensure a
continuous monitoring of the Airline safety level.
Depending on the size of the Airlines the SMS function is held by:
A senior manager having no other management responsibility, or
The Safety Manager, or
The Quality Manager (refer to EUOPS1).
Safety Manager
The Safety Manager reports directly to the Accountable Manager on safety matters. The
Safety Manager is in charge to:
Inform the relevant manager(s) responsible for the process(es) concerned. The latter are
accountable for taking appropriate and practicable safety action within a reasonable period of
time that reflects the severity of the issue.
Compliance Monitoring (Quality) Manager
The Compliance Monitoring (Quality) Manager is in charge of:
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1.4:Authority, Duties and resposibilites of the Pilot
Since every helicopter has only a pilot and no other crew member the pilot has to comply
with all the duties necessary for a safe flight.
The Pilot shall, whether manipulating the controls, be responsible for the operation of the
aircraft in accordance with the rules, methods and procedures prescribed in the Operations
Manual.
Because operational limitations require the exercise of operational judgement, the
authority for the release of all flights, in so far as operating conditions are concerned, is vested
exclusively in the Pilot.
The Pilot of each flight has authority to discharge all his statutory and company
responsibilities for the operation, the disposition and safety of the aircraft and the safety of all
persons on board. Nothing in the Operations Manual shall be construed as limiting or derogating
from this authority.
ORANOS S.R.L. ensures that:
1. a pilot who may be assigned to operate in the pilots seat completes appropriate training
and checking; and
2. the training and checking programme is specified in the Operations Manual and is
acceptable to the Authority.
Responsibilities
The pilot shall:
Be responsible for the safety of all passengers and cargo on board, as soon as he arrives
on board, until he leaves the aeroplane at the end of the flight;
Be responsible for the operation and safety of the aircraft from the moment the aircraft is
first ready to move for the purpose of taxiing prior to takeoff until the moment it finally comes
to rest at the end of the flight and the engine(s) used as primary propulsion units are shut down.
Ensure that all passengers are briefed on the location of emergency exits and the
location and use of relevant safety and emergency equipment;
Ensure that all operational procedures and checklists are complied with, in
accordance with the Operations Manual;
Ensure that those parts of the Operations Manual which are required for the conduct
of flight are available;
Ensure that the weather forecast and reports for the proposed operating area and flight
duration indicate that the flight may be conducted without infringing Company operating
minima;
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Satisfy himself that the aircraft is airworthy and its configuration and equipment are in
accordance with the CDL and the MEL and decide whether or not to accept an aircraft with
items unserviceable allowed by the CDL or MEL;
Ensure that the provisions specified in the Operations Manual in respect of fuel, oil and
oxygen requirements, minimum safe altitudes, heliodromes operating minima and
availability of alternate heliodromes, where required, can be complied with for the planned
flight;
Ensure that fuel, oil and oxygen are loaded and usable in sufficient quantity to meet the
requirements for the proposed flight and that the type of fuel is correct;
Take all reasonable steps to ensure that the load is properly distributed and safely secured
and that the aircraft mass and balance is within the calculated limits for the operating
conditions;
Confirm that the aircraft performance will enable it to complete safely the proposed
flight;
Ensure that multiple occupancy of helicopter seats may only be allowed on specified
seats and does not occur other than by one adult and one infant who is properly secured by a
supplementary loop belt or other restraint device.
Take all reasonable steps to ensure that whenever the aircraft is taking off or landing, or
whenever he considers it advisable all passengers are properly secured in their seats, and all
cabin baggage is stowed in the approved stowage;
Ensure that the required documents and manuals are carried and will remain valid
throughout the flight or series of flights including for any diversion which may reasonably be
expected;
Ensure that current maps, charts and associated documents or equivalent data are
available to cover the intended operation of the aircraft including any diversion which may
reasonably be expected. This shall include any conversion tables necessary to support
operations where metric heights, altitudes and flight levels must be used
Ensure that ground facilities and services required for the planned flight are
available and adequate;
Ensure that in an emergency situation that requires immediate decision and action, he
may deviate from rules, operational procedures and methods to take any action he considers
necessary under the circumstances in the interest of safety;
Ensure that relevant emergency equipment remains easily accessible for immediate use.
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The Pilot shall not perform duties on an aeroplane:
While under the influence of any drug that may affect his faculties in a manner contrary
to safety;
Until a reasonable time period has elapsed after deep water diving; Following blood
donation except when a reasonable time period has elapsed;
If he knows or suspects that he is suffering from fatigue, or feels unfit to the extent that
the flight may be endangered.
No alcohol shall be consumed less than eight hours prior to the specified reporting time
for flight duty or the commencement of standby;
The blood alcohol level shall not exceed 0,2 promille at the start of a flight duty period;
No alcohol shall be consumed during the flight duty period or whilst on standby.
It is the specific responsibility of the Pilot:
Operate company aircraft safely, economically and punctually in accordance with the
Operations Manual;
Manual and agreed aviation practices and procedures necessary to fulfil his function.
To prepare the Operational Flight Plan and, when necessary, file the Air Traffic
Services Flight Plan with the appropriate Authority, if these tasks cannot be performed
by the Flight Dispatch.
The pilot must inform passengers on emergency and safety procedures during all phases
of the flight and manage procedures following an emergency in accordance with the Operations
Manual .
Each Pilot shall:
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Authority
The Pilot:
Have authority to give all commands he deems necessary for the purpose of securing the
safety of the aircraft and of persons or property carried therein, and all persons carried in the
aircraft shall obey such commands;
Have authority to disembark any person, or any part of the cargo, which in his
opinion, may represent a potential hazard to the safety of the aircraft or its occupants;
Shall not allow a person to be carried in the aircraft who appears to be under the
influence of alcohol or drugs to the extent that the safety of the aircraft or its occupants is likely
to be endangered;
Shall not permit a flight data recorder to be disabled, switched off or erased during flight
nor permit recorded data to be erased after flight in the event of an accident or an incident subject
to mandatory reporting;
Shall not permit a cockpit voice recorder to be disabled or switched off during flight
unless he believes that the recorded data, which otherwise would be erased automatically, should
be preserved for incident or accident investigation nor permit recorded data to be manually
erased during or after flight in the event of an accident or incident subject to mandatory
reporting;
All lawful commands given by the commander for the purpose of securing the safety of
the aeroplane and of persons or property carried therein must be obeyed by all persons
carried in the aeroplane.
The Pilot has the authority to apply greater safety margins, including airport operating
minima, if he deems it necessary.
The pilot is responsible for the proper execution of his duties that: (1) Are related to the
safety of the aircraft and its occupants; and specified in the instructions and procedures laid
down in the OperationsManual.
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Chapter 10.
SECURITY
Keep your bags locked when you are not using them.
Before leaving hotel, make sure all items in your bags belong to you and have not been
tampered with.
Keep your bags in view at all times in public areas such as lobbies, boarding lounges,
restaurant, restrooms, hotel or terminal buildings.
Never accept anything for carriage, including letters or envelopes, given by strangers,
fellow employees or acquaintances.
Disorderly passengers
General
Individual passengers or groups of passengers with the potential to behave in a disorderly
manner generally fall into the following categories;
Apparently intoxicated or under the influence of drugs or alcohol to the extent of physical
incompetence;
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are violent to the extent that there is a possibility of injuries to passengers or flight
attendants or damage to the aircraft;
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any further danger. Threats which may involve a number of flights, carriers, or other vague
information, indicating a high probability of the threat being a hoax, normally require no action.
The treatment of bomb or sabotage threats varies from country to country both with
respect to the handling of the aircraft after landing and in the subsequent investigation of the
threat by local authorities.
The pilot of the aircraft will be advised of the receipt of any genuine threat against the
aircraft. The situation is to be treated as an emergency in accordance with the following.
Aircraft is on the ground
Make the following PA announcement:
"Ladies and gentlemen this is The Pilot ...speaking. I regret to advise that there will be an
interruption to this flight. We have received a message that an explosive material may have been
loaded on to the aircraft. In the interest of your safety we are going to make a thorough search of
the aircraft. Instead of taking off, we shall taxi the aircraft to a suitable area. Ground personnel
will supervise your disembarkation and accompany you to a safe position. Arrangements for
your comfort while the aircraft is being searched will be advised after disembarkation";
Disembark the passengers either at the gate or at a suitable area nominated by ATC.
In a controlled disembarkation, passengers and pilot should take all cabin baggage; this
requirement should be reflected in a PA announcement of the pilot;
Aircraft is in flight
Advise the nature of the treat against the aircraft with ATC personnel
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In the event that an immediate evacuation is not considered necessary, disembark the
passengers either at a gate or at a suitable area nominated by ATC.
in a controlled disembarkation passengers and crew should take all cabin baggage; this
requirement should be reflected in a PA announcement by the pilot;
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The pilot should attempt to determine the hijacker's intended destination. A hijacker with
no firm destination or a clearly impossible destination in mind may be considering suicide. This
person creates a highrisk situation. A hijacker with a firm, reasonable destination in mind
probably creates a situation of less immediate risk.
Guidelines in dealing with hijackers
If information is received that a suspected or declared hijacker is on board before takeoff,
the aircraft should be returned to the terminal. The pilot will not attempt to evaluate or search
suspicious persons.
If the hijacker(s) is in the cockpit, crew should endeavour to communicate the situation to
ATC. Generally, hijackers are aware of the need for communication although they may be
suspicious and demand that communications are monitored. He should be informed that no
resistance will be offered, although he should be instructed not to touch any aircraft controls,
systems or instruments.
If the hijacker(s) requests are unreasonable and will place the flight in danger the
consequences of such actions should be explained in a manner which does not aggravate the
situation.
Full account should be taken of the probability of the hijacker(s) being in a highly
emotional state of mind. Pilots are advised to refrain from unnecessary conversation or actions
which may irritate the hijacker(s).
The Pilot should endeavour to land the aircraft using the pretext of fuel, weather, etc., as a
reason.
It is important to try and establish that the hijacker(s) does in fact have a weapon. Some
hijacking have been attempted without a weapon.
Crew members should not attempt to use force unless it is certain that such action will be
successful.
After landing the pilot should attempt to stall for time and try to negotiate the
disembarkation of the passengers and flight attendants.
Communication procedures
Where possible an attempt should be made to transmit to ATC a description of the
hijacking/unlawful seizure of the aircraft. ATC will maintain normal responses to the
aircraft without any reference to the emergency and will immediately activate the
appropriate emergency procedures.
When circumstances prevent clear and concise radio transmissions, if possible, the
following discrete communications message/procedure may be used.
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The pilot:
ensure the pilot's speaker is off.
use his headset
monitor emergency frequency 121.5 on N2 transceiver