The main objective of the personnel selection process is to choose individuals who have
relevant qualifications to fill existing or projected job openings.
The selection process should start with a job analysis. Selection considerations include
the person-job fit, which identifies the required individual competencies (KSAOs) for job
success. Similarly, the person-organization fit is the degree to which individuals match to
the culture and values of the organization.
The overall goal of the selection process is to maximize hits and avoid misses. Hits
are accurate predictions regarding a potential employees job performance, and misses
are inaccurate ones. The cost of one type of miss would be the direct and indirect
expense of hiring an employee who turns out to be unsuccessful. The cost of the other
type of miss is an opportunity cost someone who could have been successful did not
get a chance.
Organizations use several different means to obtain information about applicants. These
include gathering rsums and applications and conducting interviews, tests, and
investigations.
Question #2: Explain what is required for an employee selection tool to be reliable and valid.
At any stage of the selection process, it is essential that the information obtained is
reliable and valid and gathered legally and that the privacy of the applicants is
safeguarded.
The degree to which interviews, tests, and other selection procedures produce
comparable data over a period of time is known as reliability. For example, a test that
gives widely different scores when it is administered to the same individual a few days
apart is unreliable.
Reliability also refers to the extent to which two or more methods (e. g., interviews and
tests) produce similar results or are consistent. Interrater reliability agreement among
two or more raters is one measure of a methods consistency.
In addition to having reliable information regarding a persons suitability for a job, the
information must be as valid as possible. Validity refers to what a test or other selection
procedure measures and how well it measures it. In other words, the selection process
should be able to predict how well a person performs on the job.
Collecting and mining resumes with keyword searches to identify qualified candidates
The employment interview has a central role in the selection process. Interview
methods differ in several ways, such as the amount of control exercised by the
interviewer. In highly structured interviews, the interviewer determines the course that
the interview will follow as each question is asked. In the less structured interview, the
applicant plays a larger role in determining the course the discussion will take.
1. The job knowledge test is an achievement test that measures a person`s level of
understanding about a particular job.
2. A work sample test requires the applicant to perform tasks that are actually a part of
the work required on the job.
4. Cognitive ability tests measure mental capabilities such as general intelligence, verbal
fluency, numerical ability, and reasoning ability. They can be divided into different
categories, such as aptitude tests that measure a person`s capacity to learn and acquire
skill or achievement tests that measure what a person knows and can do right now.
5. Whereas cognitive ability tests measure a persons mental capacity, personality tests
measure disposition and temperament. Personality tests are good predictors of
motivation, such as leadership efforts and tendency to adhere to rules. There are 5
dimensions that can summarize personality traits. The Big Five factors are the
following:
Extroversion,
Agreeableness,
Conscientiousness,
Neuroticism,
and
Openness to experience.
6. The polygraph, or lie detector, is a device that measures the changes in breathing, blood
pressure, and pulse of a person who is being questioned. Questions typically cover such
items as whether a person uses drugs, has stolen from an employer, or has committed a
serious undetected crime. However, the use of lie detector tests for employment
purposes is prohibited in Ontario.
7. Interest tests analyze preferences for certain activities and are used mainly for career
counselling.
8. Honesty and Integrity Tests are used by employers to reduce the frequency and extent
of theft. These tests have commonly been used in settings such as retail stores, where
employees have access to cash or merchandise.
9. Physical Ability Tests are conducted when employers frequently need to assess a
persons physical abilities. Particularly for demanding and potentially dangerous jobs,
such as those held by firefighters and police officers, physical abilities such as strength
and endurance tend to be good predictors not only of performance but also of accidents
and injuries.
Goal Setting: The value of goal setting for focusing and motivating behaviour extends into
training. When trainers take the time to explain the trainings goals and objectives to trainees
then the level of interest, understanding, and effort directed toward the training is likely to
increase.
Meaningfulness of Presentation: One principle of learning is that the material to be learned
should be presented in a meaningful manner. Trainees will be better able to learn new
information if they can connect it with things that are already familiar to them. This is the
reason why trainers frequently use colourful examples to which trainees can relate. The
examples make the material meaningful. In addition, material should be arranged so that each
experience builds on preceding ones.
Modelling: Modelling demonstrates the desired behaviour or method to be learned. Real-life
demonstrations and demonstrations on DVDs are often helpful; even pictures and drawings can
get the visual message across.
Individual differences: People learn at different rates and in different ways. Trainers can help
accommodate different learning styles in a variety of ways. They should use visual aids,
encourage the participation of learners by including them in demonstrations, and ask them
questions about their own experiences. Hands-on activities and breaking large groups into
smaller groups for specific activities can also help trainers accommodate different learning
styles. To the extent possible, training programs should try to account for and accommodate
these individual differences to facilitate each persons style and rate of learning.
Active Practice and Repetition: Trainees should be given frequent opportunities to practise
their job tasks in the way that they will ultimately be expected to perform them.
Whole-versus-Part Learning: Most jobs and tasks can be broken down into parts. Determining
the most effective manner for completing each part then provides a basis for giving specific
instruction. Learning to sell a product, for example, is made up of several skills that are part of
the total process. If the task can be broken down successfully, it probably should be broken
down to facilitate learning; otherwise, it should probably be taught as a unit.
Massed-versus-distributed Learning: Another factor that determines the effectiveness of
training is the amount of time devoted to practice in one session. Should trainees be given
training in 5 two-hour periods or in 10 one- hour periods? It has been found in most cases that
spacing out the training will result in faster learning and longer retention. This is the principle of
distributed learning.
Feedback and Reinforcement: Feedback can help individuals focus on what they are doing right
and what they are doing wrong. In addition to providing participants with information about
their performance, feedback also plays an important motivational role.
Question #4: Identify the types of training methods used for managers and nonmanagers.
Implementation: To choose among various training methods, it is essential to determine which
ones are appropriate for the knowledge and skills to be learned. If the material is mostly
factual, methods such as lecture, classroom, or programmed instruction may be sufficient.
However, if the training involves a large behavioural component, other methods, such as onthe- job training, simulation, or computer-based training, might work better.
Training methods can also be divided between non-managerial employees and those used for
managers.
The most common method used for training non-managerial employees for example is
on-the-job training (OJt). On-the-job training is a method by which employees are given
hands-on experience with instructions from their supervisor or other trainer. OJT has
the advantage of providing hands on experience under normal working conditions.
Drawbacks include the lack of a well-structured training environment and the possibility
of poor training skills of managers.
Internship programs are another option which are sponsored by colleges and
universities and offer students the opportunity to gain real-life experience while
allowing them to find out how they will perform in work organizations.
E-learning is learning that takes place via electronic media such as web and computerbased training (CBT). It allows the firm to bring the training to employees. Furthermore,
it allows employees to customize their own learning in their own time and space and
training materials can be constantly updated. The advantages of e-learning include selfpaced learning and employees do not have to wait for a scheduled training session.
Moreover, the training can be cost-effective if used for both large and small numbers of
employees.
Seminar and Conferences are useful for brining groups of people together for training
and development.
The use of case studies is most appropriate when problem-solving and critical thinking
skills are most important. Case studies can also be utilized if the knowledge and skills to
be acquired are complex and participants need time to master them. The process of
learning (questioning, interpreting, and so on) is as important as the content. Team
problem solving and interaction are possible.
Question #5: Discuss the advantages and disadvantages of various evaluation criteria.
Evaluation: Training, like any other HRM function, has to be evaluated to determine its
effectiveness. A variety of methods are available to assess the extent to which a firms training
programs improve learning, affect behaviour on the job, and impact the performance of an
organization. There are four basic criteria available to evaluate training: (1) reactions, (2)
learning, (3) behaviour, and (4) results, including return on investment (ROI).
Criterion 1: Reactions
One of the simplest and most common approaches to evaluating a training program is assessing
participants reactions. Happy trainees will be more likely to want to focus on training principles
and to utilize the information on the job. Another advantage is that trainees can give insights
into the content and techniques they found most useful. They can critique the instructors or
make suggestions about participant interactions, and feedback.
Although evaluation methods based on reactions are improving, too many conclusions about
training effectiveness are still based on broad satisfaction measures that lack specific feedback.
Furthermore, it should be noted that positive reactions are no guarantee that the training has
been successful. It may be easy to collect glowing comments from trainees, but this information
may not be useful to the organization unless it somehow translates into improved behaviour
and job performance that is measurable.
Criterion 2: Learning
Testing the knowledge and skills of trainees before and after a training program will help
determine their improvement. The skill and knowledge levels of employees who have
undergone a training program can also be compared to those of employees who have not.
Criterion 3: Behaviour
The transfer of training refers to how well employees apply what they have learned in their
training to their jobs. To maximize the transfer of training, managers and trainers can take
several approaches:
1. Feature identical elements: Transferring the training to the job can be facilitated by having
conditions in the training program come as close as possible to those on the job.
2. Focus on general principles: When jobs change or the work environment cannot be matched
exactly, trainers often stress the general principles behind the training rather than focus on rote
behaviour. This approach helps trainees learn how to apply the main learning points to varying
conditions on the job.
3. Establish a climate for transfer: In some cases, trained behaviour is not implemented
because old approaches and routines are still reinforced by other managers, peers, and
employees. To prevent this kind of problem, managers need to support, reinforce, and reward
trainees for applying the new skills or knowledge.
4. Give employees transfer strategies: Particularly in settings that are not conducive to
transfer, managers should also provide trainees with strategies and tactics for dealing with their
transfer.
The ROI formula can be calculated fairly simply: ROI = Results/Training Costs
A firms training costs include the various expenses it incurs related to the training, including
the direct costs of the programs (e. g., materials, employee travel and meals, meeting site costs,
equipment, trainers salaries or fees) and the indirect costs of the programs (participants
salaries and the productivity they lose while they are attending the training). So, for example, if
the ROI ratio of the training is > 1, its benefits exceed its cost; if the ROI ratio is < 1, the costs of
the training exceed the benefits.
Question #1: Explain what performance management is and how the establishment of goals,
ongoing performance feedback and the appraisal process are part of it.
Question #2: Explain the purposes of performance appraisals and the reasons that they can
sometimes fail.
A focal performance appraisal is one in which all employees of a company are reviewed
at the same time of year rather than on the anniversary dates they were hired. This can
be very helpful if a company is experiencing change and must quickly alter its strategy.
A focal performance appraisal also enables managers to compare the performance of
different employees simultaneously, which can result in appraisals that are more
accurate and fair.
Another purpose of appraisal programs is providing input that can be used for HRM
activities, such as promotions, layoffs, and pay decisions. For example, the practice of
pay for performance bases employees pay on their achievements.
identify problems, and set new goals for achieving high performance. Performance
appraisals are also used to develop training and development plans for employees.
At times performance appraisal systems might fail or be ineffective. Some of the most
common reasons for this are:
Question #3: Explain the various methods used for performance evaluation.
Performance appraisal methods can be broadly classified as measuring traits, behaviours, or
results. Trait approaches continue to be more popular despite their inherent subjectivity.
Behavioural approaches provide more action-oriented information to employees and therefore
may be best for development. The results-oriented approach is gaining popularity because it
focuses on the measurable contributions that employees make to the organization.
Trait methods
Graphic Rating-Scale Method: In the graphic rating scale method, each trait or
characteristic to be rated is represented by a scale on which a rater indicates the degree
to which an employee possesses that trait or characteristic.
Behavioural methods
Critical Incident Method: A critical incident occurs when employee behaviour results in
unusual success or unusual failure in some part of the job. The manager keeps a log or
diary for each employee throughout the appraisal period and notes specific critical
incidents related to how well they perform.
Behavioural Checklist Method: The rater checks statements on a list that the rater
believes are characteristic of the employees performance or behavior.
Behaviourally Anchored Rating Scale (BARS): Consists of a series of vertical scales, one
for each dimension of job performance; typically developed by a committee that
includes both subordinates and managers.
Results methods
Balanced Scorecard: The balanced scorecard (BSC) can be used to appraise individual
employees, teams, business units, and the corporation itself. The appraisal takes into
account four related categories: (1) financial measures, (2) customer measure, (3)
internal business processes, and (4) learning.
Question #4: Identify the benefits and disadvantages of the various performance evaluation
methods.
Trait method: The trait methods can be beneficial because they are inexpensive to develop,
easy to use and they use meaningful dimensions. However, disadvantages include a high
potential for rating errors and not enough usefulness for employee counselling, allocating
rewards or promotion decisions.
Behavioural methods: Benefits of behavioural methods include using specific performance
dimensions, usefulness for providing feedback and making fair reward and promotion
decisions. Disadvantages are the time it takes to develop and use behavioural methods, the
costs and there is some potential for rating error.
Results methods: Advantages of the results methods includes having less subjectivity bias,
linking individual to organizational performance, encouraging mutual goal setting and
helpfulness for reward and promotion decisions. Negative aspects are the time it takes to
develop and use, the encouragement of short-term perspectives and the using of deficient
criteria.
tell-and-listen interview: In the tell-and-listen interview, the skills required include the ability
to communicate the strong and weak points of an employees job performance during the first
part of the interview. During the second part of the interview, the employees feelings about
the appraisal are thoroughly explored. The tell-and-listen method improves communication and
gives both managers and employees the opportunity to release any feelings of frustration they
might have.
Problem-Solving interview: Listening, accepting, and responding to feelings are essential
elements of the problem-solving interview. This interview method seeks to stimulate growth
and development in the employee by discussing the problems, needs, and on-the-job
satisfactions and dissatisfactions.
Question #3: What are the different theories related to motivating employees through
compensation?
Pay Equity is an employees perception that compensation received is equal to the value of the
work performed. It is a motivation theory that explains how people respond to situations in
which they feel they have received less (or more) than they deserve.
The Expectancy Theory is a theory of motivation that holds that employees should exert
greater work effort if they have reason to expect that it will result in a reward that they value.
Employees also must believe that good performance is valued by their employer and will result
in their receiving the expected reward.
Question #4: Identify the various factors that influence the setting of wages.
A combination of internal and external factors can influence, directly or indirectly, the rates at
which employees are paid.
Question #6: Define the wage curve, pay grades, and rate ranges as parts of the
compensation structure.
Wage Curve: is a curve in a scattergram representing the relationship between relative worth
of jobs and wage rates.
Pay Grades: are a group of jobs within a particular class that are paid the same rate.
Rate Ranges: are a range of rates for each pay grade that may be the same for each grade or
proportionately greater for each successive grade.
Red Circle Rates: Payment rates above the maximum of the pay range.
Question #7:
compensation.
Employment Standards Act: Each provinces act contains a provision that stipulates that an
overtime rate, usually about 1.5 times the base rate, must be paid for all hours worked in
excess of the set minimum prescribed in the province. For example, if an employee works 45
hours in a province that legislates the minimum workweek as 40 hours, he or she is entitled to
overtime for the extra 5 hours at 1.5 times his or her base rate. Particular groups, including
lawyers, doctors, engineers, and managers, are exempt from overtime requirements.
Question #8: Discuss the current issues of equal pay for work of equal value and pay
compression.
Equal Pay for Work of Equal Value: is the concept that male and female jobs that are dissimilar,
but equal in terms of value or worth to the employer, should be paid the same.