ETHIOPIAN TELECOM

04 November 2014
TO WHOM IT MAY CONCERN
Reference:- Vendor Introduction Dialogic Inc

Dear Sir,
I write to introduce Dialogic Inc as a Vendor Manufacturer of Technologies and solutions for the Telecom
Service Provider and Operator markets. Forty-eight of the worlds top 50 mobile operators and nearly 3,000
application developers rely on Dialogic in the following areas:Any to Any Networking
We excel in seamlessly and efficiently connecting disparate networks and/or value-added services platforms
based on a complex array of networks and network protocols such as TDM, IP, SIP and IMS. Dialogic
technologies enable media-rich communications, including video, voice and data, to flow uninterrupted
between Service Providers and Application Developers and their end-users while ensuring the lowest
operating costs and most optimal customer experience.
Network Congestion
Why build more networks when you can get more from your existing network. Dialogic knows that the
explosion in video, voice and data communications has challenged network operators to balance the
challenges of network expansion with business profitability. Dialogic solutions re-energize congested networks
by optimizing network traffic and delivering capacity gains of up to 500% at a fraction of the cost of new
network capacity. The companys key technologies are network agnostic, successfully driving capacity gains
over TDM, VoIP, 2G, 3G, 4G, LTE, satellite, microwave, copper and fibre transport.
Application Enablement
The company is a recognized leader in software-based solutions that enable Application Developers to rapidly
develop and monetize a wide array of value-added services such as messaging, SMS, video calling, ringtones,
lawful intercept and location-based services. Dialogic customers are able to continually offer innovative
solutions and benefit from our extensive capabilities in mixing media-rich communications, transitioning to
virtualized or cloud-based architectures and deploying highly available and scalable platforms or services. The
Dialogic Solution Showcase features market-tested, revenue generating solutions for service providers and
enterprises. Each solution is recognized for its innovative nature as well as its market-proven reliability, ease of
deployment and scalability.

www.dialogic.com

Dialogic (UK) Limited. Dubai Branch Office

Office 04, Building 1, Dubai Internet City, Dubai, United Arab Emirates
Tel: +97144467447 Trade Licesnse: 17828

Contact Center Transformation

As contact centres transition from TDM to IP, from premise-based to cloud/hosted or from fragmented to
centralized to decentralized, Dialogic technologies enable contact centre operators to maximize their
investment by integrating multi-modal media-rich communications in a secure and optimized fashion. Contact
centres empowered by Dialogic technologies perform better and run more cost effectively.
Unified Communications for Service Providers
Through unique partnerships with market leaders in Unified Communications, Dialogic is enabling Service
Providers to better leverage their investments in network switching infrastructure and offer a broader array of
value-added services including hosted IP-PBX via PC and mobile, video calling and more sophisticated Class 5
services over a more secure and cost-optimized network. This collaboration enables Service Providers to more
effectively compete with traditional Enterprise telephony vendors while expanding customer share of wallet.
Dialogic Services and Training
Our Services group offers world-class, expert support programs with a global reach. Customers can choose
from a comprehensive array of contracts and support levels, and are able to call upon a seasoned team with a
proven track record and unparalleled product knowledge. Extensive free online support is also available.
Experienced trainers present a wide variety of programs on Dialogic products. Customers can begin with free
online training courses and progress to classroom instruction, webinars, and hands-on training at Dialogic
sites, as well as request custom training.
I hope this information is of interest and look forward to working with Ethiopian Telecom.
Yours Faithfully

Tim Wheeler.
Director Business Development
Dialogic Dubai - Branch Office
Building 1, DIC, Dubai, UAE
Office:- +97144467447
Mobile:-+971506549669
tim.wheeler@dialogic.com
www.dialogic.com

www.dialogic.com

Dialogic (UK) Limited. Dubai Branch Office

Office 04, Building 1, Dubai Internet City, Dubai, United Arab Emirates
Tel: +97144467447 Trade Licesnse: 17828