Business Edition Software Installation Manual

Software
Installation Manual
Issue 6.0.2
SECURITY MANAGEMENT SYSTEM

Business Edition
9600-0447
Group 4 Technology 2007

All rights reserved. No part of this publication may be reproduced in any form without the
written permission of Group 4 Technology.
Challenge House, International Drive,

Tewkesbury, Glos, GL20 8UQ, U.K.
Telephone: +44 (0) 1684 850977
Software Installation Manual (Business Edition)

9600-0447
Issue 6.0.2 8th March 2007
Microsoft and Windows are registered trademarks of Microsoft corporation.
NovaBACKUP, NovaBACK, NovaDISK and NovaWare are registered trademarks of NovaStor
Corporation.
Pentium and XEON are trademarks of Intel Corporation.
Verint is a trademark of Verint Systems Inc.
ENVS is a trademark of Group 4 Technology Ltd.
Double-Take is a registered trademark of NSI Software, Inc.
All trademarks acknowledged.
Image compression software is based in part on the work of the Independent JPEG Group.
MPEG-4 Video components powered by
Contents
1
Preface ....................................................................................................................... iv
About this Manual .............................................................................................................................. iv
Related Documents ............................................................................................................................. iv
Chapter 1: Introduction........................................................................................... 1-1

Overview........................................................................................................................................... 1-1
Installation Sequence ........................................................................................................................ 1-3
System Requirements for Business Edition...................................................................................... 1-4
Server ........................................................................................................................................... 1-4
Client............................................................................................................................................ 1-5
Requirements for Peripherals and Other Equipment ........................................................................ 1-5
COM Ports ................................................................................................................................... 1-5
Printer .......................................................................................................................................... 1-5
Badge Printer ............................................................................................................................... 1-5
Magstripe Encoder Unit............................................................................................................... 1-5
Signature Pad ............................................................................................................................... 1-6
Video Capture.............................................................................................................................. 1-6
Card Scanner................................................................................................................................ 1-6
About Windows Time Service.......................................................................................................... 1-6
Network Setup .................................................................................................................................. 1-6
Chapter 2: Installing and Using the Backup and Archive Software.................... 2-1
Installing NovaBACKUP.................................................................................................................. 2-1
Configuring the Tape Drive......................................................................................................... 2-1
Using the Backup and Archive Software.......................................................................................... 2-2
About Archives............................................................................................................................ 2-2
About Backups............................................................................................................................. 2-2
Extending the Backup to Cover Other Files ................................................................................ 2-3
Log File........................................................................................................................................ 2-3
Changing the Backup/Archive Configuration .................................................................................. 2-3
System Recovery Procedures............................................................................................................ 2-4
Chapter 3: SMS Quick Install Instructions ............................................................ 3-1

Introduction....................................................................................................................................... 3-1
Server Installation ............................................................................................................................. 3-1
Client Installation (if applicable) ...................................................................................................... 3-1
Starting the SMS Software ............................................................................................................... 3-2
Chapter 4: Advanced SMS Installation.................................................................. 4-1

Introduction....................................................................................................................................... 4-1
Overview of Installing the SMS Software................................................................................... 4-1
Installing the SMS Software on the Server....................................................................................... 4-1
Checks before Installation ........................................................................................................... 4-1
Business Edition Software Installation Manual: Contents
Contents
Installation Procedure.................................................................................................................. 4-2
Checking the Service Monitor..................................................................................................... 4-7
Installing a Language Pack ............................................................................................................... 4-8
Installing the Client Software ........................................................................................................... 4-9
Starting the Client Software ........................................................................................................... 4-12
Default Login User Names and Passwords ............................................................................... 4-12
Engineer Logins......................................................................................................................... 4-12
Command-Line Logons ............................................................................................................. 4-12
Network-Locking Command-Line Switch ................................................................................ 4-13
Chapter 5: Post-Installation Tasks .........................................................................5-1

Installing Encoder Files .................................................................................................................... 5-1
Magstripe Encoder File ............................................................................................................... 5-1
Smart Card Encoder File ............................................................................................................. 5-1
Configuring the SMS Software for DirectX 9.................................................................................. 5-1
Configuring the Security Management System ................................................................................ 5-1
Setting Up Local/Remote Modems................................................................................................... 5-2
USRobotics Sportster Modem with DIP Switches ...................................................................... 5-4
USRobotics Sportster Flash......................................................................................................... 5-5
Hayes Modems ............................................................................................................................ 5-6
Setup of the SMTP Email Alarms System........................................................................................ 5-7
Requirements ............................................................................................................................... 5-7
Installation at the Server.............................................................................................................. 5-7
Configuration at the Client Machines ......................................................................................... 5-7
Chapter 6: Removing the SMS Software ...............................................................6-1

Removing the Client Software from a Client PC ............................................................................. 6-1
Removing a Business Edition System .............................................................................................. 6-1
Removing the SMS Service Monitor................................................................................................ 6-2
Appendix A: About the .ini File Settings............................................................... A-1

MultiMAX.ini Settings.....................................................................................................................A-1
Appendix B: Groups, Accounts and Authentication ........................................... B-1

Groups Created during Software Installation ...................................................................................B-1
Accounts Used by the SMS Software...............................................................................................B-1
Creating a Windows Account...........................................................................................................B-2
Assigning an Account to a Group.....................................................................................................B-3
Authentication ..................................................................................................................................B-3
Changing the Authentication Mode.............................................................................................B-3
Appendix C: Badge Printer Setup ......................................................................... C-1

Fargo Pro Driver Setup (version 1.2.0) ............................................................................................C-1
Fargo 4250 Driver Setup (version 1.08) ...........................................................................................C-3
Fargo HDP600 Driver Setup.............................................................................................................C-4
Magicard Tango................................................................................................................................C-5
ii
Contents
Datacard Select Class........................................................................................................................C-6
Appendix D: DirectX Card Setup............................................................................D-1

Card Setup........................................................................................................................................ D-1
Installing the Card....................................................................................................................... D-1
Installing DirectX ....................................................................................................................... D-1
Configuring the DirectX 9 Video Settings ................................................................................. D-2
Appendix E: Digital Video Management Software................................................E-1

Installing the Video Management Software .....................................................................................E-1
Installing the Video Storage Management Module ..........................................................................E-5
Digital Video Recorder Setup...........................................................................................................E-7
Verint Wavelet Recorders ...........................................................................................................E-7
Verint Nextiva Troubleshooting..................................................................................................E-7
Pelco Recorders ...........................................................................................................................E-7
Appendix F: Scanshell 800 Card Scanner Installation and Setup ...................... F-1
Installing the Software ...................................................................................................................... F-1
Installing the Scanshell Driver..................................................................................................... F-1
Installing the idScan Software ..................................................................................................... F-1
Configuring the idScan Software...................................................................................................... F-2
Other Configuration Tasks................................................................................................................ F-4
Editing Multimax.ini.................................................................................................................... F-4
Calibrating the Scanner ............................................................................................................... F-4
Hiding the idScan Interface ......................................................................................................... F-4
Scanning a Card ................................................................................................................................ F-4
iii
1 Preface
About this Manual

This manual explains how to install the core software for the Business Edition version of the Security
Management System (SMS). It is intended to be used by technical staff who need to install or support
the SMS software.
Related Documents
The following documents provide additional information, which you may need when installing
optional modules or utilities:
iv
Building Control Installation & User Guide
Data Connect Manual
Directory Synchronization Manager Installation & User Guide
Guard Patrol Manager Installation & User Guide
Intrusion Management Installation & User Guide
NIC Module Configuration Guide
XML Developer's Kit Installation & User Guide
Threat Level Manager Installation & User Guide
Digital Video Design Guide
Business Edition Software Installation Manual: Preface
1 Chapter 1:
Introduction
Overview
The Business Edition Security Management System (SMS) Software is a 32-bit client/server system
used to set up, manage and monitor security management systems based on the multiNODE-1100
(M1100) and multiNODE-1200 (M1200) controllers.
Figure 1.1 shows typical components of the security management system.
Business Edition uses SQL Server databases, which are stored on the server and are managed by the
Microsoft SQL Server Desktop Engine (MSDE). With its maximum database size of 2GB, MSDE has
been designed and optimized for use with smaller systems.
The clients provide the screens that enable operators to log on, set up, manage and monitor the
security management system.
The server and clients communicate over a standard TCP/IP network, which can, if required, be used
for other purposes. The system is limited to a maximum number of clients and readers, depending on
the package purchased.
The server requires a "Base" sentinel to be fitted, and an "Options" sentinel if cost-options have been
purchased. Sentinels are not required at client computers.
Business Edition Software Installation Manual: Introduction
1-1
System Types
Server
The server stores the system databases and performs

various management functions, such as to process
transactions made at readers, initiate trigger or
scheduled commands across nodes, etc. The server uses
Microsoft SQL Server Desktop Edition (MSDE).
Access-control node chains connect to

the Ethernet LAN or to the serial ports
of clients. Increasing the number of
clients enables more chains and hence
readers to be supported.
LAN Chain
(multiNODE-Lite
Nodes)
ENVS
Networked Clients
Encoder
The SMS clients can be used for

administrative purposes, e.g. to display
or amend data held in the databases.
Secondary
Dial-in Modem
Modem
It is allowable to install a client on the

server.
PSTN
Hardwired Chain
(multiNODE-Lite
Nodes)
One or more Edge of Network Video

Servers (ENVS) can connect to the
network. Each enables live video from
up to four connected cameras to be
easily viewed and managed from the
SMS software. Video images of
incidents can be automatically stored on
the ENVS or on a storage server,
enabling replay at any time.
CCTV
Switcher
Unit
Third-party equipment such as CCTV

switchers and intruder systems can
seamlessly integrate with the SMS
software, enabling control of all security
management systems from a single
interface.
Dial-Up Chain
(multiNODE-Lite
Nodes)
Figure 1.1 Example Security Management System
1-2
Installation Sequence
Installation Sequence
Typically, the steps you need to take to install the software are as follows:
1. Check hardware and software requirements. Refer to the following section.
3. Install the backup and archive software (NovaBACKUP). See:
Chapter 2: Installing and Using the Backup and Archive Software.
4. Install MSDE, databases and client software, and start the system. See;
Chapter 3: SMS Quick Install Instructions.
OR:
Chapter 4: Advanced SMS Installation.
Note: An overview of the steps involved in installing the SMS software is given on page 4-1.
5. Perform various post-installation tasks, such as to load graphic files and set up modems. See:
Chapter 5: Post-Installation Tasks.
There may be other tasks you need to carry out, such as to install badge printers or video capture
cards, depending on the site requirements. These are described in the appendices.
1-3
System Requirements for Business Edition Systems
System Requirements for Business Edition

Note: Disk compression must not be used.
Note: Additional requirements for the optional Video Management and Video Storage Management
software are given in the Digital Video Design Guide. Even if the system is not currently used for
digital video, it may be advisable to adopt the higher specifications to allow for easy upgrading to a
digital video system in the future.
Server
Item
Operating System
Processor
RAM
Disk Capacity
USB Ports
Monitor
Graphics Card
Peripherals
1-4
Requirement
Windows XP Professional (with Service Pack 2), Windows Server 2003
Standard Edition (with Service Pack 1) or Windows Server 2003 R2 Standard
Edition.
Pentium 4 with Hyper-Threading, 2GHz minimum.
Note: Please refer to the Digital Video Design Guide if the PC is to display
live or recorded video using the Video Management software.
512MB minimum. Increase to 1GB if the number of card readers exceeds 256.
80GB minimum. Additional network storage is required if the optional "Video
Storage Management Module" is used to store video recordings from ENVS or
IP cameras (see the Digital Video Design Guide).
2 or more for SMS sentinels.
1024 x 768 or larger.
Please refer to the Digital Video Design Guide if the PC is to display live or
recorded video using the Video Management software.
See page 1-5.
Backup Tape
Drive
SCSI DAT (required if backup/archive to a SCSI tape device is used). The tape
capacity must be sufficient for the size of hard disk. Use an Adaptec 2940 Bus
Mastering PCI SCSI card.
Backup Software
NovaBACKUP v7.2 Professional Edition.
Database
Browser
Microsoft SQL Server 2000 Desktop Edition (MSDE), with Service Pack 4.
MSDE and the Service Pack are installed automatically by the SMS
installation wizard. SQL Server 2005 Express Edition is not supported
Internet Explorer 6 or 7.
DirectX
DirectX9 if Video Capturing (see Appendix C) is used.
File System
Drives
Network Speed
NTFS
CDROM
100/1000Mbits/s

Client
Item
Operating System
Peripherals
Requirement
Windows XP Professional (with Service Pack 2), Windows Server 2003
Standard Edition (with Service Pack 1) or Windows Server 2003 R2 Standard
Edition.
Pentium 4 with Hyper-Threading, 2GHz minimum.
512MB minimum.
20GB minimum.
1024 x 768 or larger.
Please refer to the Digital Video Design Guide if the PC is to display live or
recorded video using the Video Management software.
See page 1-5.
Browser
DirectX
File System
Drives
DirectX9 if Video Capturing (see Appendix C) is used.
NTFS
CDROM
Processor
RAM
Disk Capacity
Monitor
Graphics Card
Requirements for Peripherals and Other Equipment

COM Ports
A card providing two additional ports (COM3 and COM4) may be required, depending on the number
and type of chains and other peripherals connected to the client. If such a card is used, COM3 and
COM4 must use unique interrupts and must be high-speed asynchronous ports that use the 16550AN
UART.
Printer
Any Windows-compatible printer can be used, although a laser printer is recommended. Access over
network is allowable.
Badge Printer
For single-sided badge printing and encoding, use a Magicard Tango, Datacard Select Class, Fargo
C15 or Fargo 4250. For double-sided badge printing and encoding, use a Fargo Pro. A Fargo HDP600
allows double-sided badge printing and magstripe or MIFARE encoding.
Refer to Appendix C for details of badge printer setup.
Magstripe Encoder Unit
Required only if encoding magstripe cards. Use a Model 712E HC encoder.
1-5

Signature Pad
Transaction Team 1500. Use only for RS-232 connection.
Mobinetix PenWare1500. Use only for RS-232 connection.
Video Capture
A video capture card is required if card holder pictures and signatures are to be captured for printing
on a badge. It is recommended that you choose a card-compatible with DirectX 9, and with a
minimum of 32MB of memory. Refer to Appendix D for details of card installation.
A compatible Web camera may be used. It is not possible to use ENVS, IP or DVR cameras installed
for the Video Management software to capture card holder pictures and signatures.
Card Scanner
Scanshell 800 scanner, from Card Scanning Solutions
idScan software.
About Windows Time Service

The Windows Time service is installed by Windows. Its purpose is to allow synchronization of date
and time of computers running on a Windows network. It is a fully-compliant implementation of the
Simple Network Time Protocol (SNTP).
It is recommended that an SNTP server is used to synchronize the time at all the SMS servers,
clients and Edge Network Video Servers (ENVS). Care should be taken to ensure that the frequency
of the time changes will not disrupt system performance.
The Windows Time service (W32time) starts automatically on computers that are joined as part of a
domain. For computers belonging to a peer-to-peer workgroup, the Windows Time service
synchronization settings must be manually set up in the computer's registry.
Details of the settings are given in the Microsoft Knowledge Base Article 216734 and 314054, "How
to Configure an Authoritative Time Server in Windows 2000/XP". Additionally, Microsoft
Knowledge Base Article 223184 describes the registry entries for the service.
Network Setup
Consider the following points when setting up the network.
Computer Names - Do not use the underscore character in computer names.
Printer Setup - If scheduled reports are to be generated (Configure/History), you will need to
make sure that the printer has been set up in both the user account and in the client services
account on each client where scheduled reports are to be generated. If more than one printer is
used, they must be installed in the same order in both accounts.
Loss of Network Communications - If a client loses its network communications to the server,
the client will continually attempt to re-establish communications over a period of time (default 10
minutes, as specified by the NCCT parameter in the multimax.ini file; see page A-2). During this
period, the client may appear to be 'locked up'. If communications are not re-established, the client
reboots automatically. This process continues until network communications are restored.
This automatic reboot process should be tested thoroughly during system commissioning.
1-6
2 Chapter 2:
Installing and Using the

Backup and Archive
Software
Read this chapter only if you have purchased the third-party NovaBACKUP v7.2 software, which is
used for the online backup and archive functions (Tools/Archive and Tools/Backup). NovaBACKUP
enables backups and archives to be sent to a device such as a SCSI tape drive or disk drive (e.g. on a
network server).
If NovaBACKUP is to be used, it is recommended that it installed prior to the installation of the SMS
software databases and database components. If it is installed afterwards, the Backup Configuration
Utility must be used as described on page 2-3.
If backups are sent to tape, the tape unit must be connected to the server. Make sure that the tape unit
is compatible with the SCSI board and NovaBACKUP.
Installing NovaBACKUP
Install and configure any required drives or adapter cards (such as a tape backup unit and
SCSI adapter card) before installing NovaBACKUP.
To install NovaBACKUP:
1. Log on with Administrator rights.
2. Insert the NovaBACKUP installation CD into the drive on the server. The installation screen
should be displayed automatically.
3. Choose to install all components.
4. Follow the installation prompts to completion. If required, you can choose the built-in System
account for the NovaBACKUP services.
If you have problems with the installation or configuration of NovaBACKUP, please refer to the
NovaBACKUP manual or online help.
Configuring the Tape Drive
Any tape drives you use should configure automatically. However, if you suspect that a tape drive is
not configured correctly, you can change the configuration settings as described in the NovaBACKUP
online help.
Business Edition Software Installation Manual: Installing and Using the Backup and Archive Software
2-1
Using the Backup and Archive Software

About Archives
An archive is a copy of the following:
Historical log data, i.e. alarms, transactions, etc. Producing archives may be necessary for
historical reporting purposes, since log data that is older than a specified number of days is deleted
automatically, as specified by the Purge Daily Logs After option in the
Configure/Preferences/System screen. Normally, the interval between archives should be slightly
less than the Purge Daily Logs After value. For example, if Purge Daily Logs After is set to 90
days, archives should be taken every 89 days.
Databases are restricted to a maximum size of 2GB. If the transaction database grows to within
75% of this maximum (i.e. 1.5GB), the "Transaction Log Running at Capacity" alarm/event
message is generated. The oldest data in the database is deleted automatically to keep the database
size less than 1.5GB. The additional 25% of spare capacity is required to enable database
restoration to take place from a backup.
Video recordings in the video storage folder located on the SMS server, providing that Backup
and Archive Digital Video Files is selected in the Configure/Preferences/System screen. Video
stored elsewhere cannot be archived. Purging of recordings is determined by the settings in the
Configure/Digital Video/Storage Server Settings screen.
Depending on the customer's requirements, archiving may not be required at all; data older than a
specified amount may not be of any interest. It is also important to know that if an archive is used to
produce a report, the whole archive is re-inserted into the transaction database.
Archives stored on disk have filenames in the following format (the start and end dates specify the
date range of the archive):
001multi_at_<archive date>_<archive time>_<start date>_<end date>.nb7
About Backups
A backup takes a copy of the system files, including the databases, ini files and encoder files. In the
event of some corruption of the data, the backup enables the customer's data to be recovered, although
in extreme circumstances, the whole system may need to be reinstalled (including Windows, etc.).
If the "Video Storage Management Module" is used, video recordings in the video storage folders
located on the SMS server (as defined by the Configure/Digital Video/Storage Server Settings screen)
are also included in a backup if Backup and Archive Digital Video Files is selected in the
Configure/Preferences/System screen. Video stored elsewhere cannot be backed up.
It is absolutely essential that backups are taken regularly. The recommendation is that the Timed
Backup feature in the Tools/Backup screen is enabled, with the backup time set to 04:00. This will
give enough time for processes that occur at midnight to be completed, and for any remote sites to
dial-in with the previous day's data. The backup will then have a complete record of the activity up to
the previous day. It is best to avoid a backup time of 02:00, otherwise confusion may arise when the
time is advanced or retarded according to the daylight-saving dates.
Note that when a backup is carried out to tape, there may be a delay before the tape drive is activated.
During this period, the necessary data is being extracted from the databases. The time taken depends
on the size of the databases.
2-2

Backup filenames are in the following format (the date and time formats are ddmmyy and hhmm):
001multi_bt_<backup date>_<backup time>.nb7
Extending the Backup to Cover Other Files
You can extend the backup to encompass files that do not belong to the SMS software. To do this, you
need to modify: the backup script file multiMAX Backup.nbk, which is stored in the SMS installation
folder (by default, "Security Management System") on the server.
Refer to the NovaBACKUP documentation for further details.
Log File
When an archive or backup is complete, the result of the process is logged. You can view the log
information by starting NovaBACKUP and displaying the log viewer.
Changing the Backup/Archive Configuration

During the installation of the SMS databases and database components, you are prompted to choose
the backup/archive configuration settings (see page 4-5).
The Backup Configuration Utility enables you to change these configuration settings after the SMS
software has been installed.
The utility is useful if, for example, you want to back up to disk rather than to tape. Installing the
NovaBACKUP software after the SMS software without using the Backup Configuration Utility does
not enable backups or archives to be produced from the SMS software.
To use the Backup Configuration Utility:
1. Double-click on BackupConfig\BackupConfig.exe, located on the CD used to install the
databases. The following dialog is displayed, with your original configuration settings shown:
2. Complete the dialog, as described on page 4-5. Deselecting both options makes the
NovaBACKUP software unavailable to the Tools/Backup and Tools/Archive screens.
3. Click OK and follow any prompts.
2-3
System Recovery Procedures
System Recovery Procedures

This section describes how to recover the SMS software databases from backup media.
To recover the databases:
1. Shut down the SMS software at the server and at all clients.
2. Log in as an Administrator at the server.
3. Note the drive and installation folder of the SMS software (default folder is "Security
Management System" in Program Files).
4. If you intend to uninstall MSDE, find out the location of "Microsoft SQL Server\Mssql\Data",
including the drive letter, before you uninstall MSDE (the default is in the Program Files folder).
Recovery requires the re-installed data directory to be located in the same logical location.
5. Remove the Business Edition databases and software (see page 6-1).
6. If you reinstall MSDE, when prompted for the "SMS Database Folder" (see page 4-3), make sure
you use the same drive and installation folder as noted in step 4. Re-install the SMS software
using the same location as noted in step 3. Check that the SMS software is functioning correctly.
7. Restore the databases from the backup media to the MSDE "Backup" folder (default is Program
Files\Microsoft SQL Server\Mssql\Backup).
8. Using the Security Management System Service Monitor (double-click on the icon in the System
Tray), make sure that the SQL Server service is running.
9. Insert the "Business Edition Database/Client Install CD".
10. Open a Command Prompt window (Start, Programs, Accessories), then type the following,
pressing Enter at the end of each line:
<CD-Drive>: (For example, E:)
CD \Disk1\Install\Recovery
Restoredbs.bat
This restores the multiMAX, multiMAXTxn and multiMAXTxnOps

databases. Make sure that the process was successful by checking the log
file, C:\Recovery.txt.
ReAssignPerms.exe
This program removes the existing user accounts from the databases and
re-adds them according to the new settings. The "AddPermissions.Log"
and "RemovePermissions.Log" log files are produced in the "Security
Management System\Scripts\DBA\Output" folder.
11. If the log files showed no errors, the server can be re-started and is ready for use.
2-4
3 Chapter 3:
SMS Quick Install

Instructions
Introduction
In most cases, installation of the SMS software is extremely straightforward and requires selection of
the default settings. This chapter explains the normal installation of the SMS software, which covers
around 90% of cases. Follow these instructions if you want to install:
The SMS software on a standalone machine.
The SMS software on a Windows Workgroup network using standard database security.
Please refer to Chapter 4 if the installation does not correspond to one of the above types, or if you
require full details of the installation prompts, including the prompts needed for installations that
require NovaBACKUP, smart card readers, Data Connect (import\export) module or a Pelco DVR.
Server Installation
Note: Connect the USB sentinels only when prompted during the installation procedure.
To install the SMS server software:
1. Log in with Administrator privileges at the SMS server.
2. Insert the installation CD and click the option to install the software.
3. Follow the prompts, selecting the defaults in all cases where provided.
4. If purchased, install the optional Video Management software. Refer to page E-1 for further
details.
Client Installation (if applicable)

To install the SMS client software on other machines:
1. Log in with Administrator privileges at the client.
2. Insert the installation CD and click the option to install the software.
3. Follow the prompts, selecting the defaults in all cases where provided.
Business Edition Software Installation Manual: SMS Quick Install Instructions
3-1
Starting the SMS Software
Starting the SMS Software

1. Start the SMS client software from the Start/Programs/Security Management System menu or
from the desktop icon:
The icon is available only for the
user(s) specified during installation
The text under the icon depends on
the client type you are using.
2. When prompted, log into the SMS software. The default username and password for the installer
are "installer" and "install" respectively.
3-2
Business Edition Software Installation Manual: SMS Quick Install Instructions
4 Chapter 4:
Advanced SMS Installation
Introduction
This chapter gives full details of how to install the SMS software. Use this chapter only if you have
unusual installation requirements. In most cases, the Quick Install Instructions given in Chapter 3
provide sufficient information to install the SMS software.
Overview of Installing the SMS Software
1. Install the SMS software on the server (see the next section).
2. If purchased, install the optional Video Management software (page E-1).
3. If required, install the relevant Language Pack (page 4-8).
4. For client\server systems, install the SMS client software on the relevant client PCs (page 4-9).
Installing the SMS Software on the Server

Note: The SMS server is also installed with the SMS client software.
Checks before Installation
Before installing the SMS software, check the following:
You must log in to Windows with Administrator privileges.
If you are using USB sentinels, do not connect them yet, as driver installation may fail if you
connect them now. You are prompted when to connect them (page 4-7).
Business Edition Software Installation Manual: Advanced SMS Installation
4-1

Installation Procedure
1. Insert the Business Edition install CD.
2. Wait for the launch screen to be displayed, as shown next (if it is not displayed, double-click
setup.exe on the CD).
Click this
3. Welcome If Microsoft SQL Server Desktop Edition (MSDE) is not already installed, the
following is displayed:
Click Next if you want the

specified language to be used
for sorting information
displayed in the SMS screens.
If you require a different
language, click Cancel to stop
the installation process, open
Regional and Language
Options in the Windows
Control Panel, select the
language in the Advanced tab,
then restart the installation
process.
4. Software License Agreement Read the license agreement, and click Yes if you agree.
5. Setup Type Choose Typical or Custom:
If you choose Custom, you will have complete control over system configuration. Choosing
Typical will cause defaults to be used for some settings. Choose Custom if you are using
4-2

Windows authentication, Pelco DVRs, NovaBACKUP, the Data Connect (import\export) module
or smart card readers.
6. Database and Component Selection (Custom only) If MSDE is being installed, select the
folder in which to install the MSDE (SQL) software and the SMS databases:
7. SMS Application Folder (Custom only) Select the folder in which to install the SMS software:
8. User Account Configuration (Typical and Custom) The settings in this dialog depend on the
system and network type, as described below.
Workgrouped network:
If standard (mixed-mode) authentication (page B-3) is to be used, select whether you want
all Windows accounts on this machine to be able to use the SMS client software, or only a
specific user. If you specify an account, it must already exist (administrator privileges are
not needed). The SMS shortcut and the ACSUsers group privileges are assigned to all
users/the selected user.
If Windows authentication is to be used (page B-3), all Windows accounts used to operate
the SMS software at clients must also exist on the server, and each account must have
ASCUsers permissions at the server and at the client. At the prompt, specify one account
using This User. This will assign the account to the ACSUsers group on the server. After
installation, log on at the server and assign all other accounts that are to be used to operate
the SMS client software to the ACSUsers group.
Domain network:
Use This User to specify the name of the Windows account that will be used to operate the
SMS client software at the server. The name should be entered in the format <Domain
Name>\<User> (e.g. Security\Alan). This installs the ACSUsers group on the specified
4-3

domain and assigns the selected user to that group, which enables the user to operate the SMS
software. The shortcut is also added for the user on the SMS server.
The SMS server and clients must be part of the same domain.
9. Services Account Configuration (Custom only) Specify the Windows account that will be used
to run the SMS services. You can use the built-in System account, or an account of your choice
(which must already exist):
Note: Do not use the built-in System account if Windows authentication or Pelco DVRs are to be
used. If you specify a named account, the installation software will assign the account to the
ACSUsers and ACSAdmin groups, and to the local Administrators account.
10. Enter text (Custom only) If you have been supplied with a facility/customer code to be encoded
on your company's cards, enter it now. If you have not been supplied with a customer code, use
the default of 999999.
11. Your Computer Configuration (Custom only) Select the required options:
Run System Timed Commands on Power Up This option determines what happens to
scheduled commands stored on the server if it has been shut down, then restarted (e.g. after a
power cut). If you select this option, any overdue scheduled commands stored on the server
are actioned when the SMS services are restarted. The server stores scheduled commands if,
for example, there is insufficient memory in a node or if the timed command relates to a
reader, monitor, auxiliary output group or CCTV switcher unit.
Install Default Card Block This option is relevant only if the access cards to be used do not
have an encoded customer code. In these cases, the Configure/Card Blocks screen must be
used to define the ranges of cards being used. Selecting this option causes the Configure/Card
Blocks screen to include default card block definitions (although you may want to review
these during system configuration).
4-4

Create Common Hour Definitions Deselect this option if you do not want the
Admin/Times/Hours screen to include default Hours definitions. These can help access rights
to be set up more quickly during system configuration.
Remove access to Windows Desktop If this is selected, the SMS client software starts
automatically when Windows starts and no desktop will appear.
Install the SMS Services Monitor Choose whether or not to install the Security Management
System Service Monitor. This allows the status of SMS services to be monitored, stopped and
started.
Add ENVS 169.254.x.x IP route Select this option if ENVS devices are to be used and the
network has no DHCP server. The option adds the specified address to the routing table,
which enables the Discover option in the Install/Digital Video/ENVS/Video Server screen to
be used to discover unconfigured ENVS devices on the network. Once an ENVS has been
discovered, the device's required IP address and other configuration settings can be changed.
12. Backup Configuration (Custom only) Set the appropriate options in the following screen if you
intend to use the Tools/Backup and Tools/Archive screens.
Backup to Tape Selecting this option enables data to be backed up and archived to a SCSI tape
drive using NovaBACKUP. The tape device must be connected to the server.
Backup to Disk Selecting this option enables data to be backed up and archived to a selected
folder on a disk using NovaBACKUP.
Backup Folder Click the Browse button, then select the backup folder. A UNC pathname must
be used (e.g. \\SMSServer\backups), which is typically to a folder on a different computer, but
can be to a folder on the same machine that you are currently using.
Note: You can change the backup/archive configuration settings after software installation by
using the Backup Configuration Utility (see page 2-3).
13. Data Import Configuration (Custom only) Select the appropriate option for the Tools/Data
Import screen to import card data:
Note: You will also need to install the Data
Connect chargeable option to use Data
Import or Data Export.
4-5

14. Data Export Configuration (Custom only) Select the appropriate option for the Tools/Data
Export screen:
You can choose to disable data export, export into an SQL Server database, or export to a text file
for the transfer of card details from one system to another (the SMS software must be the same
version on both systems).
15. Smart Card Configuration (Custom only) If a GEMPLUS, Cardman 5121 or Mifare Pegoda
encoder is to be used at the client (for smart card encoding), select it next. The setting is irrelevant
if another type of encoder is being used.
Note: If a driver has been installed for a contact smart-card
reader/encoder by Windows plug-and-play, it must be disabled. After
installation, select Control Panel (Performance and
Maintenance)/System/Hardware tab/Device Manager. If "Smart
Card Encoder" is displayed, right-click on it and select Disable. This
is not necessary for a contactless reader/encoder. Switch off then
restart the PC (restarting without switching off is not sufficient).
If a Fargo HDP600 printer/encoder is to be used, choose GEMPLUS
Contactless.
16. Start Copying Files (Typical and Custom) Select Next to begin installation.
17. If disk(s) have been supplied for chargeable options (e.g. for smart card encoding and other
features), you can install them now:
Insert the disk, then select Yes. On completion,
you are given the opportunity to install another
set of chargeable options from another disk.
Mark the final options disk inserted as "Final
Options disk", and all others as "Do not
reinstall".
Note:
If it becomes necessary to reinstall the SMS software (e.g. due to a fault with the computer),
use only the final options disk that was installed. Failure to do this may result in some
chargeable options not being available.
You can install chargeable options that have been purchased after the main product has been
installed by inserting the diskette into the drive at the server, selecting Run from the Start
menu, then entering <drive>:options. You will then need to restart SMS Services and SMS
Transaction Service using the Security Management System Service Monitor in the System
Tray, and you will need to restart the SMS software at any clients that use the chargeable
options.
18. While you are waiting for the databases to install, remove the options disk. Installation can take
several minutes.
4-6

19. Connect the sentinels (before clicking Finish). You need to connect the base sentinel for the
standard product and an options sentinel if chargeable options have been purchased. You need
connect only ONE options sentinel, even if several options sentinels have been supplied for
different options.
If parallel-port sentinels are used, make sure that the options sentinel, if required, is connected to
the back of the base sentinel. A printer or other device can be connected to the other side of the
sentinels.
20. Click Finish.
21. A dialog may be displayed, which prompts you to enter your registration ID:
If this is displayed, you can obtain the ID by calling one of the telephone numbers shown next.
Write the ID on the CD case and on the base sentinel. You must quote the name and address of the
end user, and the product part no. and serial no. on the CD/sentinel to obtain the correct
registration ID. Contact numbers are also given on our Web site at http://www.amagaccess.com.
For installers in Continental America call: 1-800-889-9138 (6am to 5pm, Monday to Friday,
Pacific Standard Time).
Outside Continental America call: 44 1684 277257 (9am to 4pm, Monday to Friday,
Greenwich Mean Time).
Checking the Service Monitor

If you selected Install the SMS Services Monitor (see page 4-5), you will see the following icon in
the System Tray (possibly with a red indicator in the top-left corner, rather than green):
1. Double-click the icon to see the SMS Services:
After a short while, you should see that all

the services have "Started". If the services
have not started, restart your computer.
If you need to remove the Services
Monitor for security reasons, refer to
page 6-2.
2. After a short while, you should see that all the services have "Started". If the services have not
started, restart your computer. If you need to remove the Services Monitor for security reasons,
refer to page 6-2.
4-7
Installing a Language Pack
Installing a Language Pack

If you require the security management system to use a language other than English (e.g. for the
option names displayed in menus, text in screens, help, etc.), you must install the appropriate
Language Pack on the server following installation of the databases. It is allowable to install the
Language Pack after the system has been in use.
You can install more than one Language Pack, and choose which one to use as the default in the
Configure/Preferences/System screen of the SMS software. Although there is a default language, the
Configure/User/Accounts screen allows each user to use any one of the installed languages.
Install Language Packs only on the server - clients are updated automatically. To install a Language
Pack:
1. Insert the Language Pack CD.
2. Double-click Setup.exe on the CD and follow the prompts.
If you select Yes to the following prompt, the default language used by the SMS software will be
set to the language you are currently installing. If you are installing the Language Pack after the
SMS software has been in use for some time, and select Yes to this prompt, any existing users of
the SMS software will have their language set to this language.
4-8
Installing the Client Software

Follow this section if you want to install only the SMS Client software. Note the following:
The SMS server software must have already been installed.
The client software is already installed on the SMS server. You can install the client software
on other machines using the separate client install CD, if you wish.
1. Insert the client install CD.

2. Wait for the launch dialog to be displayed (if it is not displayed, double-click setup.exe):
Click this.
3. Welcome Click Next at the Welcome screen.

5. Setup Type Choose Typical or Custom:
If you choose Custom, you will have complete control over system configuration. Choosing
Typical will cause defaults to be used for some settings. Choose Custom if you are using
Windows authentication, Pelco DVRs or smart card readers.
6. SMS Application Folder (Custom only) Select the folder in which to install the client software:
4-9

7. Select Server Installation (Typical and Custom) Select the machine that is running MSDE:
If no server is listed, type the server name in the field.

8. User Account Configuration (Typical and Custom) The settings in this dialog depend on the
network type, as described next.
Workgrouped network:
Select whether you want all Windows users of this machine to be able to use the SMS client
software, or only a specific user. If you specify an account, it must already exist (administrator
privileges are not needed). The selected user(s) are assigned the SMS shortcut and the
ACSUsers group privileges.
Domain network:
You should use only the This User field. (Selecting All Users assigns the SMS shortcut to all
users of the machine, but will not attempt to assign any domain users to the ACSUsers group.)
If you include the domain name (e.g. Security\John), the ACSUsers group is installed on the
domain and the domain user is assigned to that group (providing the user is already registered
on the domain).
If a name is specified without the domain prefix (e.g. MyName), the ACSUsers group is
installed on the local machine only, and the user is assigned to that group. You should use this
notation only if you do not want to use domain-level privileges for Windows authentication.
9. Services Account Configuration (Custom only) Specify the Windows account that will be used
to run the SMS services. You can use the built-in System account, or an account of your choice
(which must already exist):
Note: If Windows authentication or Pelco DVRs are to be used, select Use this account and make
sure that this account is the same as defined for the SMS services at the server (page 4-4).
4-10

10. Select Features (Typical and Custom) If the Video Management software has already been
installed on the server (see page E-1), select the types of digital video recorder you are using (if
any):
You may see other

recorders in this
dialog.
Note: Do not install both Cieffe and Pelco DVRs. Installation for both of these at the same time is
not supported. You cannot select both Verint LVM and Verint Nextiva.
11. NICE API Installation (Typical and Custom) If you selected NICE, you are prompted to
confirm or choose the folder in which to install the NICE API (if it is not already installed).
12. Your Computer Configuration (Custom only) Select the required options:
Remove access to Windows Desktop If this is selected, the SMS client software starts
automatically when Windows starts and no desktop will appear.
Install the SMS Services Monitor Choose whether or not to install the Security Management
System Service Monitor at the client. This allows the status of SMS services to be monitored,
stopped and started.
Add ENVS 169.254.x.x IP route Select this option if ENVS devices are to be used and the
network has no DHCP server. The option adds the specified address to the routing table,
which enables the Discover option in the Install/Digital Video/ENVS/Video Server screen to
be used to discover unconfigured ENVS devices on the network. Once an ENVS has been
discovered, the device's required IP address and other configuration settings can be changed.
13. Smart Card Configuration (Custom only) If a GEMPLUS, Cardman 5121 or Mifare Pegoda
encoder is to be used at the client (for smart card encoding), select it next. The setting is irrelevant
if another type of encoder is being used.
Note: If a driver has been installed for a contact smart-card
reader/encoder by Windows plug-and-play, it must be disabled. After
installation, select Control Panel (Performance and
Maintenance)/System/Hardware tab/Device Manager. If "Smart
Card Encoder" is displayed, right-click on it and select Disable. This
is not necessary for a contactless reader/encoder. Switch off then
restart the PC (restarting without switching off is not sufficient).
If a Fargo HDP600 printer/encoder is to be used, choose GEMPLUS
Contactless.
14. Start Copying Files (Typical and Custom) Click Next to begin installation.
4-11
Starting the Client Software

To start the SMS software at a client.
1. Log into Windows. Use the account that you specified during the installation of the client
software.
2. Start the SMS software from the Start/Programs/Security Management System Menu or from the
desktop icon (the server must be running):
3. Log into the SMS software using one of the user names described below.
Default Login User Names and Passwords
The following default login names and passwords are provided. The engineer name and password are
fixed, but for all others, you should ensure that they are changed as soon as possible.
Name
Password
Permissions Group
GUARD
GUARD
Guard Permissions
ADMINISTRATOR
ADMINISTRATOR
Administrator Permissions
MANAGER
MANAGER
System Manager Permissions
INSTALLER
INSTALL
Installer Permissions
ENGINEER
INCOM
Engineer Permissions
Engineer Logins
An engineer can log in only if permitted, as specified in the Configure/Preferences/System screen. The
special engineer login disk must be inserted in the floppy-disk drive during the login process. In
addition to having access to the Install options, an engineer can clear all alarms from the currently
logged-in machine (View/Alarms).
Tools/Set Password is not available to engineers.
You can create an engineer disk by inserting a blank floppy disk in the drive and doubleclicking on Engidisk.exe, which is on the SMS install CD (use the Windows Explorer Search
option to find the file on the CD).
Command-Line Logons
It is possible to start and automatically log on to the SMS Software by specifying the username and
password in the Windows command line. This feature can be useful to allow casual users of the
Security Management System to log on easily (e.g. for visitor enrollment).
4-12

To start and log in from a Windows shortcut, select Command Line Logon in the
Configure/Preferences/System screen and use the following command format in the Target field of
the shortcut properties:
"<Path to Multimax.exe>" /u"<UserName>" /p"<Password>"
For example:
"C:\Program Files\Security Management System\Multimax.exe" /u"alanc" /p"mypassword"
Network-Locking Command-Line Switch
You can use the following command-line switch when running the SMS software (multimax.exe):
/N Clears the network locking table whenever the software is started. This may be necessary if users
are prevented from using a screen because the system incorrectly believes that the screen is in use
by another user. This may happen if, for example, the system has been shut down prematurely
(e.g. by a power cut).
For example: "C:\Program Files\Security Management System\Multimax.exe" /N
You can run the SMS software with this switch by selecting Run from the Start menu, then entering
the full string as shown above. Note the space before /N and the use of double-quotes.
4-13
4-14
5 Chapter 5:
Post-Installation Tasks
This chapter describes tasks that you may need to carry out after installing the SMS software,
depending on the hardware installed and the customer's requirements.
Installing Encoder Files

You need to install the following files into the SMS installation folder on the server (by default
"Program Files\Security Management System").
Once you have installed the files, restart the SMS services on the server. This process copies the files
into the database.
Magstripe Encoder File
A magstripe encoder (see page 1-5) can encode cards to the Micromax format or to an 'open' format. If
the Micromax format is to be used, you need to copy the supplied encrypted encoder file, which has a
.ENX extension, to the SMS installation folder on the server (by default "Program Files\Security
Management System"). The file restricts the range of customer codes that can be encoded. (For
demonstration purposes, the engineer disk has an encrypted encoder file for customer code 999999.)
Note: .ENC files used in previous versions of the SMS software are not compatible with the current
version of the software.
Smart Card Encoder File
Some smart card encoders can encode smart cards to the Smartmax format. You will need to copy the
supplied encrypted Smartmax encoder file, which has a .SMX extension, to the installation folder on
the server. The file restricts the range of customer codes that can be encoded.
Configuring the SMS Software for DirectX 9

You need to run a configuration utility at each client that uses a DirectX 9 video capture card for
capturing card holder pictures or signatures for printing on badges.
Refer to page D-1 for details of how to use the utility.
Configuring the Security Management System

The flowchart pages at the end of this manual give the steps you need to take to configure the screens
in the security management system. If necessary, refer to the Online Help for further information.
Business Edition Software Installation Manual: Post-Installation Tasks
5-1
Setting Up Local/Remote Modems

Modems are configured automatically by the initialization string specified in the Install/Chains/DialUp screen. Normally, the local and remote modems' default settings do not enable auto answer. Both
modems need to be configured to allow this to happen. The remote modem needs to be configured
before it is taken to the remote site. Please read the following in conjunction with the manufacturer's
documentation. The modems can be set up by a 'terminal' program, such as Windows HyperTerminal.
1. Connect the modem to a serial port using a modem-type serial cable.
2. Start HyperTerminal from Start/Programs/Accessories/Communications.
3. Create a new connection:
Type any name (e.g. Conn1). There

is no need to save the connection
when you exit HyperTerminal.
4. Choose the COM port that the modem is connected to:
Choose the COM port the modem is

connected to, then enter the baud
rate in the next dialog box (all other
settings can be left at the defaults).
5. In the HyperTerminal screen, recall the active profile, then send the specified initialization string
to the local/remote modem. Precede the initialization string with "AT" and finish by pressing the
Enter key; for example, ATQVXS0=2&M&N6&R1&W<Enter>.
The commands used to recall the active profile and set up the initialization string vary between
modem types. The following pages give some examples. It may be necessary to modify these
commands for other manufacturers or when different types of modem are used.
5-2

Note the following points:
<Enter> means press the Enter key on your keyboard.
The initialization string (excluding "AT") also needs to be entered in the Install/Chains/Dial-Up
screen. Note that the initialization string for a dial-in modem is sent to the modem only when the
SMS software is started. Also, the maximum length that should be entered into the Remote
initialization String field should not exceed 21 characters. The field will allow more characters
than this to be entered, which allows for easier editing. Entering more characters than the
maximums stated may cause the remote node to malfunction.
In remote chains, the node with the lowest address (set by switches in the node) must be
closest to the modem. Nodes start from address 1.
The node can be set to a baud rate of 38K4. Analogue modems may not support this connection
speed. Therefore, 38K4 should not be used in a dial-up chain configuration.
5-3

USRobotics Sportster Modem with DIP Switches
First, set the switches as follows:
Switch
No.
Local
Modem
Remote
Modem
Description
off/up
on/down
Local monitors DTR, Remote

ignores DTR
on/down
on/down
Result codes are numeric
on/down
on/down
Result codes enabled
on/down
on/down
Do not echo in command state
off/up
off/up
Auto answer on first ring
off/up
off/up
Carrier detect reflects modem

connection
off/up
off/up
Loads Y0 or Y1 from non-volatile

memory
on/down
on/down
AT command recognition enabled
With each modem recall the factory default settings and write them to the active profile,
AT&F1&W0<Enter>.
Remote modem initialization string:
QVXS0=2&M&N6&R1&W<Enter>
Local modem initialization string:
QVXS0=1&M&N6&W<Enter>
Where:
Q0 enables the modem to return result codes.
V0 displays the result codes as numbers.
S0=2 sets the modem to answer on the second ring.
X0 provides basic call progress result codes.
&M0 disables error control (having this enabled can cause significant delays between local and
remote).
&N6 sets connect speed to 9600 baud. To communicate at 1200 baud the &Nn register should be
changed to &N2.
&R1 modem ignores RTS (remote modem only).
5-4

USRobotics Sportster Flash
First, recall to the active profile the factory default settings, AT&F1<Enter>.
Remote modem initialization string (9600 baud):
VS0=2EX&D&M&N6&R1<Enter>
Send the &W0<Enter> command to store the profile. This command may be appended to the
above string.
(In order to keep the string less than or equal to 17/21 characters, any command that uses a zero,
e.g. X0, has the zero removed; the modem will assume zero.)
Local modem initialization string (9600 baud):
QVS0=1EX&D2&M&N6&W<Enter>
Where:
E0 causes characters not to be echoed.
&D0 ignore the DTR signal (remote modem only).
&D2 monitor the DTR signal (local modem only).
&M0 disables error control (having this enabled can cause significant delays between local and
remote).
&N6 sets connect speed to 9600 baud. To communicate at 1200 baud the &Nn register should be
changed to &N2.
&R1 modem ignores RTS (remote modem only).
The above entries can then be verified by using the ATI4 command.
5-5

Hayes Modems
Hayes V Series / Hayes Accura Modems

First, recall to the active profile the factory default settings, AT&F<Enter>.
QVXS0=2E&D&Q6&W<Enter>
(In order to keep the string less than or equal to 17/21 characters, any command that uses a
zero, e.g. X0, has the zero removed; the modem will assume zero.)
QVXS0=1E&D2&Q6&W<Enter>
Hayes Smartmodem (Older Type)

Q0V0X0S0=2E0<Enter>
Q0V0X0S0=1E0<Enter>
Where:
E0 causes characters not to be echoed.
&Q6 sets the modem for automatic speed buffering (optionally &Q0 - async mode). (The default
&Q5 error-correction mode can cause complications in detecting the carrier; for this reason &Q6
should be used instead.)
&D0 ignore the DTR signal (remote modem only).
&D2 monitor the DTR signal (local modem only).
&W0 causes the current configuration to be written to profile 0
The above entries can then be verified by using the AT&V command.
5-6
Setup of the SMTP Email Alarms System

Requirements
The following are required on the server and on any client used to configure/define SMTP email
alarms:
A working Internet Service Provider (ISP) dial-up/network connection (and account). If a modem
is to be used, it must be configured to autodial on the account used for the SMS services on the
server and the user account on the client.
Note that ISPs usually allow only outgoing mail through their own SMTP servers when using their
own connection accounts.
Installation at the Server
The server is used to send SMTP email alarms:
1. Log on to windows using the SMS services account on the server.
2. If using a modem, open Control Panel/Internet Options. Select the Connections tab.
3. Ensure that Always dial my default connection is selected.
4. If using a LAN to connect to your ISP, ensure that your machine/network is configured for mail to
be sent automatically by the server using the SMS services account.
Configuration at the Client Machines
On an SMS client:
1. In the Install/Alarm Routing screen, configure an alarms routing to the client E-Mail Alarms.
2. In the Admin/Alarm/Definitions screen, choose an alarm type, then open a device definition for
the alarm you wish to send via SMTP email.
3. In the Admin/Alarm/Definitions screen, choose the Email tab, and select SMTP as the Mail
Type.
4. Enter the SMTP Server address (usually of the format: username@ispname.com). This address
must be allowed to send emails by your ISP. If you wish to confirm the validity of this server
(using your current connection), click Check.
5. Enter the Mail From Address (the account displayed as the sender in any received email alarms).
6. Enter the Mail Alarm to address (any valid email address to send the email alarms to).
Validate the entered details by pressing the Test button. This will confirm the SMTP Server and
Mail alarm to addresses by attempting to send a test alarm to the account specified. If successful,
the details will be underlined and a test email should now be awaiting collection in the recipient's
email account (specified in Mail alarm to).
7. Click OK to save the details.
5-7
5-8
6 Chapter 6:
Removing the SMS

Software
This chapter describes how to remove the software and databases, if it ever becomes necessary to do
so (e.g. when a computer is replaced).
You must log in as an Administrator to remove the software.
Removing the Client Software from a Client PC

To remove the SMS software at a client PC:
1. Close down the client software (if it is not already).
2. At the client, use Add/Remove Programs in the Control Panel to remove:
Security Management System
Security Management System (Symmetry Video Management) if installed
If you are using the Nice digital video recorder, you may also want to remove NiceVision API
Package.
Data files are not removed from the installation folder; you can remove these using Windows
Explorer.
Note: You cannot remove only the client software at a Business Edition server.
Removing a Business Edition System

Use the following procedure if you want to remove the database, client software and the various
components used by the SMS software system at a server. Warning: This procedure removes the
databases permanently.
1. At each SMS PC, close down the SMS software and all "SMS" services. Services can be shut
down from the Administrative Tools Control Panel, or from the Security Management System
Service Monitor. The databases will not be deleted if you do not shut down the services.
2. Using the Add/Remove Programs Control Panel, remove all SMS optional modules, such as
"Security Management System (Symmetry Video Management)", "Security Management
System (Intrusion Interface)" and "Video Storage Management Server", but DO NOT remove
"Security Management System" yet.
6-1
Removing the Service Monitor

If you are using the Nice digital video recorder, you may also want to remove NiceVision API
Package.
3. Delete the SQL databases:
a) Using the SQL Server Service Manager (double-click on the icon in the System Tray), make sure
that the SQL Server service is running.
b) Insert the Business Edition install CD.
c) Select Start, Programs, Accessories, Command Prompt, then type the following, pressing
Enter at the end of each line:
<CD-Drive>: (For example, E:)
CD \disk1\install\scripts
deletemultimax.bat
A warning message is presented. Press Enter, then wait for the command prompt to reappear.
d) Close the Command Prompt window. A log of the removal process is given in the file
c:\delete.log.
4. Using Add/Remove Programs in the Control Panel, remove "Security Management System".
5. If you want to remove MSDE, you can do so as follows. However, before you continue, make sure
that no other third-party programs installed on the PC use MSDE.
a) Using SQL Server Service Manager, stop all the running services.
b) Stop the SQL Server Service Manager by right-clicking on its icon in the System Tray, then
selecting Exit.
c) Using Add/Remove Programs in the Control Panel, remove Microsoft SQL Server
Desktop Engine.
6. Restart the computer, then remove the "Program Files\Security Management System" folder. Also
remove the "MSDE" and "Program Files\Microsoft SQL Server" folders if you have removed
MSDE.
Removing the SMS Service Monitor

You may want to remove the Security Management System Service Monitor from the system tray of
the server for security reasons. To remove the Service Monitor:
1. Log in to Windows as an Administrator.
2. Right-click on Start, All Programs and select Open All Users.
3. Double-click Programs.
4. Double-click Startup.
5. Remove SMS Service Monitor.
6-2
A Appendix A: About the .ini File Settings

MultiMAX.ini Settings
This appendix describes the meaning of each entry in the multiMAX.ini configuration file found in the
Windows Installation folder on each computer.
Note: After modifying multimax.ini, restart all SMS services and the SMS software on the PC where
multimax.ini is located.
[multiMAX]
ScreenSaverPeriod=0
This parameter instructs the SMS software's screen saver to operate

after the defined period. The default is 0 seconds, indicating the screen
saver is disabled.
MainPath=\\SERVER\RootOnServer\
Program Files\Access
Control System\
Path to the SMS files on the server.
MicronodeSupport=0
Set this server-only parameter to1 if the system contains any

micronode hardware, otherwise set to 0. Setting to 1 makes some
options in the user interface unavailable to maintain compatibility
with micronodes.
AIQ=1
Alarms Input Queue. This server-only parameter must be set to 1.
DataImportEnabled=0
This server-only parameter specifies how the Data Import facility was
set up during software installation: 0 = Data Import disabled; 1 =
Data Import uses SQL Server database; 2 = Data Import uses text
(ASCII) database.
DataExportEnabled=0
This server-only parameter specifies how the Data Export facility was
set up during software installation: 0 = Data Export disabled; 1 =
Data Export uses SQL Server database; 3 = export to another system
(2 is not used).
DataExportAfterImport=1
This optional parameter enables the exporting of card holder data

following an import. Set to 1 to enable, or 0 (default) to disable.
ShowTimeZoneCode=0
Setting this parameter to 1 will cause all reports and alarms displayed
at the PC to be displayed with a 3-letter time zone code (e.g. "10:13
GMT") and causes the Time Zone field to be displayed in the Dial-Up
Chain and LAN Chain Definition screens. The default of 0 prevents
the time zone from being displayed.
TimeZoneCode=
This parameter specifies the 3-letter time zone code for the computer.
You can set TimeZoneCode to any 3-letter code. If TimeZoneCode is
blank (the default), the PC's own setting is used (e.g. "GMT"). Any
alarms and other transactions generated from hardwired chains
connected to this computer are appended with the specified time zone
code. Dial-Up and LAN chains use this setting as the default value for
the Time Zone field, which can be changed as required.
NoLeadingZerosOnBadge=0
When set to 0 (the default), this optional server-only parameter causes

the card number printed on badges to be prefixed with zeros to extend
the number of digits used to the maximum. For example, card 24 may
be printed as 00000024. A value of 1 specifies that no leading zeros
are to be printed.
Business Edition Software Installation Manual: About the .ini File Settings
A-1
Multimax.ini Settings
ImportExportAllPersonalData=0
This server-only parameter determines whether 50 or 20 personal

data titles are imported by the Tools/Data Import option. The default
of 0 allows 20 titles to be imported. Setting the parameter to 1 allows
50 titles to be imported, although this increases import time.
DeleteMSMQs=0
For engineering use only to delete message queues.
DCOMRouter=0
For engineering use only; do not change.
BadgePrinter1=
Specifies the default badge printer for a badge design.
LocalPath=C:\Program Files\
Security Management System\
Specifies the destination folder of reports that are sent to a

file. The reports are stored in the reports folder below this
path. Do not change the drive letter.
ServerName=SMSServer
This is the name of the computer on which the databases are installed.
CTQ=1
Comms Transmission Queue. Set to 1 to enable communications from

this PC.
Video=DX
Set to DX to indicate that a DirectX-supported card is used for the

Video Capture feature. The dxconfig utility sets this to DX if it is used
to configure a DirectX-supported card.
ShowPortEncryption=0
Set to 1 to enable configuration of encryption between a LAN chain

and the supporting client, as set up in the Install/Client Ports screen.
The default of 0 causes no encryption to be used.
DVMTimeout=30
Specifies the maximum period of time (in seconds) that the SMS
software will wait for a video recording to be retrieved from a digital
video recorder. A recording that takes longer than this period to
retrieve is seen as a timeout error.
NCCT=600
This optional parameter has two purposes (value in seconds). First, it

is the maximum time difference between the current time and the time
of the last successful comms link from a client to a hardwired chain
before a reboot is carried out. Second, it is the maximum time that a
client attempts to communicate with the server before it reboots.
FRCustCode=
This is the customer code to be programmed into a Bioscrypt

fingerprint reader from the Install/Client Ports screen.
AllowForceInitialisation=1
This optional parameter enables an additional button in the

Install/Access Control/Node screen, Fi, which allows the engineer to
re-initialize all the databases in the controller, as if it were being
powered up for the first time.
magicardprinter=
The setting determines the encoding format when printing and

encoding cards.
datacardprinter=

encoding cards.
fargoprinter=

encoding cards. Set fargoprinter=600 for a Fargo HD600.
CommsReceiverDateTimeSentPeriodMins= This determines the period between date and time updates at a
communications receiver. The receiver's date and time are
synchronized with the date and time at the SMS server. Set to 0 to
disable date and time updating (default is 60).
DefaultCardSearchIndex=
Records the option selected in the Filter By pull-down list in the

Identity/Card Holders screen. This enables the SMS software to
automatically select the option the next time the screen is opened.
DefaultCardStatusIndex=
Records the option selected in the Select by Status pull-down list in

the Identity/Card Holders screen. This enables the SMS software to
automatically select the option the next time the screen is opened. 0 =
All.
A-2
DefaultVisitorSearchIndex=
Records the option selected in the Filter By pull-down list in the

Identity/Visitors screen. This enables the SMS software to
automatically select the option the next time the screen is opened.
DefaultVisitorStatusIndex=
Records the option selected in the Select by Status pull-down list in

the Identity/Visitors screen. This enables the SMS software to
automatically select the option the next time the screen is opened. 0 =
All.
ActivityAndSystemReverseOrder=0
This optional parameter determines the order of items displayed in the

View/Activity/History and Tools/System Log screens. Set to 1 to
reverse normal order (0 is default).
CheckGrantedAccessCondCommand=1
When this is set to 1 (the default), the SMS software checks whether
each grant access transaction received is used in the "when" part of a
trigger command. If grant access is not required to activate trigger
commands, performance benefits are achieved by disabling this
feature (i.e. setting to 0).
UniqueOfficial=0
When set to 1, this parameter enables an approving official with the

same last name, middle initial and first name as an existing entry to be
added in the Admin/Approving Official screen (default = 0).
BACnetAlarmServerMode=2
BACnetAlarmServerStyle=769
BACnetAlarmServerID=2002
BACnetTabsEnabled=0
These are settings for the Building Control Module. Refer to the
Building Control Installation and User Guide.
DefaultConditionalCommandSearchIndex=0
Used to store the Select By Status setting in the Trigger
Commands Selection screen.
DefaultTimedCommandSearchIndex=0
Used to store the Select By Status setting in the Scheduled Commands

Selection screen.
UnlimitedFacilityCodes=0
When set to 1, this parameter removes any restriction on the number

of customer/facility codes. The default of 0 imposes a limit of eight
customer/facility codes.
[Scheduler]
DHMP=1
Days/Hours/Minutes Processor. This is the scheduler for activity that

occurs on a timed basis, e.g. scheduled commands at the server and
timed reports at each client. Setting it to 0 disables such processing.
Setting to 1 enables processing.
NSP=1
Node Status Processor. If set to 1, the PC will automatically download

data to a node if the node reports that its database is broken. This is
normally set to 1 on all PCs having comms.
DLP=1
Download Processor. This server-only parameter should normally be

set to 1. If set to zero, nothing is downloaded to nodes. This could be
useful to prevent downloading until the system is configured.
DTA=1
Server-only setting for engineering use only; do not change.
RSSPUP=0
This is a server-only parameter. It is set to 1 if Run System Timed

Commands on Power Up was selected during installation.
[Comms]
DoNotLogEmptyAlarms=1
DoNotLogEmptyEvents=1
If this is set to 1, it filters out the logging of "no alarm" messages from
nodes attached to the PC, i.e. alarm messages will be logged to the
Comms Status window only if an alarm has been generated. This
parameter filters only those messages at the PC on which this
parameter is set.
If this is set to 1, it filters out the logging of "no event" messages from
nodes attached to the PC, i.e. event messages will be logged to the
Comms Status window only if an event has been generated. This
parameter filters only those messages at the PC on which this is set.
A-3
DoNotLogClocks=1
If this is set to 1, it filters out the logging of PC-to-node clock

messages in the Comms Status window. These messages are sent out
every half an hour. This parameter filters only those messages sent
from the PC on which this parameter is set.
ViewAllLANAlarms=1
This optional parameter is read if the ini file is on a PC that has a

LAN chain port (i.e. the PC is used for communications with LAN
chains). It can be used to filter "LAN..." alarm/event messages that are
generated when connecting to the LAN chains (e.g. LAN Retry). 0 =
Discard all LAN messages; 1 (default) = Discard all LAN messages
except "LAN Error" and "LAN Failed Connection"; 2 = Discard all
LAN messages except "LAN Error", "LAN Failed Connection" and
"LAN Retry"; 3 = Discard no LAN messages.
FilterToFile=1
Setting this optional parameter causes any messages shown in the

Status Comms window to be logged to a text file.
FactoryInitialiseModem=&F0
This parameter specifies the string that the SMS software uses to reset
the modem to the factory default settings. The string is used when the
SMS software starts the modem (see "Modem Commands", next).
Hayes usually use &F0, and US Robotics use &F1.
ModemSoftwareResetString=ATZ0
This parameter specifies the string used at the very end of the
command to disconnect a call (see "Modem Commands", next). The
string is used only if DTRControlMode is not set to 3.
IssueInstrHostinit=1
This parameter specifies whether or not the modem initialization

string should be used in the command to start up the modem (see
"Modem Commands", next). The initialization string itself is specified
in the screens of the SMS software (e.g. Dial-Up Chain Definitions
screen) . A value of 1 causes the string to be used. A value of 0
prevents the string from being used.
DTRControlMode=1
This parameter specifies the DTR control mode that is being used by
the modem, which affects the string used to disconnect a call (see
"Modem Commands", next). The number used must be the same as the
number used in HostModemDTRControl (e.g. if
HostModemDTRControl is 1, DTRControlMode must be 1). Supported
values are 0, 1, 2 and 3.
HostModemDTRControl=&D1
This parameter specifies the string the modem recognizes to mean

"DTR toggle causes online command mode". If DTRControlMode is
not 0, the string is used when the SMS software starts the modem (see
"Modem Commands", next).
StoreModemSettings=&W0&Y0
This specifies the string that is used to store and recall the modem's
configuration settings. The string is used when the SMS software
starts the modem (see "Modem Commands", next).
Modem Commands
Command issued by SMS software to start the modem (command issued when SMS software starts):
+++ATH AT{FactoryInitialiseModem} AT{Initialization String from SMS Screen}{HostModemDTRControl} AT{StoreModemSettings}
Command issued by SMS software to connect a call:

+++ATS0=0S7={"Wait for Answer" Setting in SMS Screen}DT{phone number}
ATS0=0S7={"Wait for Answer" Setting in SMS Screen}DT{phone number}
If DTRControlMode = 0
If DTRControlMode = 1, 2 or 3
Command issued by SMS software to disconnect a call:

+++ATH {ModemSoftwareResetString}
ATH {ModemSoftwareResetString}
ATH
A-4
If DTRControlMode = 1 or 2
[Custom]
PhoneNumberFormat=99999999999999999999
Do not change; engineering use only.
RemoteIPAddressFormat=999-999-999-999
Do not change; engineering use only.
[Recent File List]
Added by Windows; ignore.
File1=COM2
File2=COM1
[Shell]
ClearNetworkTable=0
Must be set to 0 for a standalone system. Set to 1 if you wish to clear

the network locking table (actioned when the SMS software is started).
This must be set at the server only when the application has been shut
down at all clients. Set back to zero when the operation is complete.
[Transaction Service]
TimeZoneCode=
Specifies the time zone code of the transaction service. This parameter
should be set to the same value as the parameter with the same name
in the [SupportService] section.
[SupportService]
TimeZoneCode=
Specifies the time zone code of the support service. This parameter
should be set to the same value as the parameter with the same name
in the [TransactionService] section.
[Control]
The [Control] section is required by the Controls options. ControlID

must be set to 1 if a Commend 416 system is used, or 3 if a Commend
200/700 system is used.
[SmartCard]
EncoderType=2
This specifies the type of encoder used when encoding smart cards
that will not hold fingerprint data (the setting is irrelevant for cards
encoded using an S81x fingerprint or Bioscrypt fingerprint encoder).
-1 = None; 2 = GemPlus contactless; 3 = GemPlus contact; 4 =
Pegoda (Contactless DESFire); 5 = Cardman 5121.
UserPINEncoding=0
Reflects the last state of the User PIN Active option in the Encode a
Smart Card screen; 1=set; 0=unset.
DESFireEncoding=0
Reflects the last state of the DES Fire Encoding option in the Encode
a Smart Card screen; 1=set; 0=unset
[DXvideo]
This section records the settings made in the dxconfig utility (see page
D-2) at the client. This section is followed by a separate section for
each video camera.
A-5
[Cropping]
FaceCropping=0
If set to 1 a cropping rectangle is displayed after freezing a live face

image in the Card Holders screen. The coordinates of the rectangle
are given next.
FaceLeft=67
FaceRight=228
FaceTop=104
FaceBottom=318
These specify the coordinates of the face cropping rectangle.
SigCropping=0
If set to 1 a cropping rectangle is displayed after freezing a live

signature image in the Card Holders screen. The coordinates of the
rectangle are given next.
SigLeft=61
SigRight=379
SigTop=121
SigBottom=280
These specify the coordinates of the signature cropping rectangle.
[Idscan]
Used for idScan (see page F-1).
IDDataFile=C:\cardscan\info.txt
Specifies the location of the idScan output file. This must be the same
as set up in the License text export tab in the idScan Scanner
Configuration dialog.
ImageDirectory=C:\cardscan
Specifies the location of the idScan image folder. This must be the
same as set up in the Automation tab(File naming and type) in the
idScan Scanner Configuration dialog.
IDNumber=1
For this and the remaining entries, specify the id of the SMS personal
data title to map to the scanned data item.
LicenseNumber=2
Name=3
Address=4
City=5
State=6
Zip=7
IssueDate=8
ExpiryDate=9
BirthDate=10
Sex=11
LicenseClass=12
SocialSecurity=13
MiddleName=14
NameSuffix=15
[GraphicsAlarmView]
Treewidth=180
For engineering use only; do not change.
[AppSize]
This section saves the SMS window settings.
[BadgeDesign]
CustomColours=
Records any custom colors defined when applying colors in the

Tools/Badge Designer screen.
[Graphics]
GraphicsNameEqualsFileName=0
When set to 1, this optional parameter causes the Filename field in

the Install/Graphics screen to be automatically set to the graphic
filename.
[G4TDigitalVideo]
This section saves the digital video settings.
Matrix.DisableLoadLastView=0
When set to 1, this optional parameter prevents the Virtual Matrix

screen from loading the last-used view when the screen is opened.
A-6
B Appendix B: Groups, Accounts and

Authentication
Groups Created during Software Installation

When the SMS software is installed, the following groups are created automatically:
A user group named ACSUsers. This contains the privileges necessary for a user to run the SMS
software. The following rights are assigned: access this computer from the network; bypass
traverse checking; log on locally; shut down the system.
A user group named ACSAdmin. This user group has the standard ACSUsers group rights, plus
full MSDE administrative rights.
A user group named ACSGuest. This group gives read-only privileges to the transaction
database. It enables Windows users to run third-party applications, such as reporting applications,
which need to read the contents of the database. Assigning this group to an account does not
enable the account to log into the SMS software.
Accounts Used by the SMS Software

The SMS software uses the following accounts:
The SMS user accounts. The Windows account of any user who needs to use the SMS client
software must be assigned to the ACSUsers group. This is achieved through the "All Users/This
User" prompt displayed during software installation:
Note: Users can also be assigned to the ACSUsers group after installation (see page B-3).
For further information, see pages 4-3 (server installation) and 4-10 (for client installation).
Business Edition Software Installation Manual: Groups, Accounts and Authentication
B-1
Groups, Accounts and Authentication
An account for the SMS services. During the installation of the SMS software at the server and at
clients, you are prompted for the name of a Windows account in which to run the SMS services.
You can use the built-in local System account, or an account of your choice (which must already
exist):
Note: The built-in System account must not be used if Windows authentication (across PCs) or
Pelco DVRs are to be used.
If you specify an account, it is recommended that you use the same account at the server and
clients. If you are using Windows workgroup authentication, the account must be the same at the
server and clients.
The installation software assigns the account to the ACSUsers and ACSAdmin groups, and to the
local Administrators account.
An account for digital video (if used). During the installation of the optional Video Management
software, you specify the account to be used for ENVS communications and video archiving. You
can choose an existing account, or specify a new account (which will be created for you). This
account should have simple user rights; for security reasons, it should not be an administrator or a
member of ACSUsers, ACSAdmin or ACSGuest.
Creating a Windows Account

To create an account, right-click on My Computer (e.g. in the Start menu in Windows XP), select
Manage, expand Local Users and Groups, then right-click on Users and choose New User:
B-2
Assigning an Account to a Group

To add an account to a group:
1. Click Groups in the Computer Management window (see previous section).
2. Double-click on the group.
3. Choose Add.
4. In Windows XP, Click Advanced, Find Now, select the account, then OK.
5. Click OK in each dialog to save changes.
Authentication
By default, the SMS software uses mixed-mode (Windows and SQL) authentication to the SMS
database, which makes it easy to set up a networked system. However, some high-security
establishments prefer to use Windows-only authentication to provide a higher level of protection.
With mixed-mode authentication, if a client cannot gain access to the SMS database through normal
Windows authentication, SQL authentication is used instead. In a workgrouped environment,
Windows authentication requires that the same Windows accounts and passwords used by SMS users
on client machines also exist on the SMS server. However, with mixed-mode authentication, this is
not necessary.
The choice of mixed-mode or Windows authentication can affect the choices made in the User
Account Configuration (page 4-3) and Services Account Configuration (page 4-4) dialogs during
software installation at both the server and clients.
Note: With a standalone machine, the choice of mixed-mode or Windows-only authentication is not
relevant, and the default mixed-mode authentication can be used.
Changing the Authentication Mode
By default, the SMS software uses mixed-mode authentication. If you want to change to Windowsonly authentication, please contact Product Support.
B-3
B-4
C Appendix C: Badge Printer Setup
This appendix describes how to set up the printer drivers for badge printers.
Fargo Pro Driver Setup (version 1.2.0)

Install the printer driver according to the
manufacturer's instructions. Open Start/Printers and
Faxes/Printing Preferences to display the following.
You should normally select

Landscape, unless the card
orientation is going to be set to
Portrait in the Tools/Badge
Designer screen of the SMS
software.
Select Flip on Long Edge for

double-sided printing. Select
None if badges are going to be
printed on one side only.
Business Edition Software Installation Manual: Badge Printer Setup
C-1
Fargo Pro Driver Setup (version 1.2.0)

Click the Advanced button in the Printing Preferences dialog to set up the remaining options:
Use this setting if the badges have no magstripe
or chip. Select Dual-side CR80/Magstripe if the
badges have a magstripe on the rear. Select
Smart Chip if the badge incorporates a chip.
This is the ribbon type that you should

normally select, unless the supplier of
the ribbon specifies otherwise.
Select Yes only if the customer

requires printing right to the very
edge of badges.
Select Front Side Only for
single-sided printing or Both
Sides for double-sided printing.
Overlay is the plastic film placed
on the surface of the badge.
C-2
Fargo 4250 Driver Setup (version 1.0.8)
Fargo 4250 Driver Setup (version 1.08)

Install the printer driver according
to the manufacturer's instructions.
Open Start/Printers and
Faxes/Printing Preferences to
display the following
You should normally select

Landscape, unless the card
orientation is going to be set to
Portrait in the Tools/Badge
Designer screen of the SMS
software.
Use this setting for a plain or

magstripe card. Select Smart Chip if
the badge incorporates a chip.
This is the ribbon type that you should
normally select, unless the supplier of
the ribbon specifies otherwise.
Select Print Edge-to-Edge only if the
customer requires printing right to the
very edge of badges.
Make sure that this is set to Yes.
C-3
Fargo HDP600 Driver Setup
Fargo HDP600 Driver Setup

Install the printer driver according
to the manufacturer's instructions.
Open Start/Printers and Faxes
Printing Preferences to display the
printing preferences.
Select Print Both Sides, if
applicable.
The Ribbon Type shown opposite is
the normal choice.
Check the other tabs to make sure
the settings are as required.
Note: In multimax.ini, set
Fargoprinter=600 and
EncoderType=2 for this printer
type.
Set up a Smart Card Encoder COM
port using the Install/Client Ports
screen in the SMS software. The
serial cable from the SMS client PC
should connect to the "Contactless"
serial socket at the printer.
C-4
Magicard Tango
Magicard Tango
To install a Magicard Tango printer:
1. Download the driver (e.g. from www.ultramagicard.com).
Note: The following procedure is for driver version 3.00. Later drivers may also operate correctly
with the SMS Software, but these have not been tested.
2. Double-click on the downloaded exe file and follow the prompts.
3. Double-click on the setup.exe file and follow the prompts.
Choose this printer model.
4. After installation, open the Printer Preferences (Start/Printers and Faxes for Windows XP),
and set the following:
Choose Hopper.
In the Advanced Options,
choose Rio/Tango Edge to
Edge, otherwise a printed
badge may not be a true
reflection of the badge design.
Choose No Flip.
C-5
Datacard Select Class
Datacard Select Class

To install a Datacard Select Class printer:
1. Download the driver (currently version 2.2) from www.datacard.com. Choose the Windows NT
driver.
2. Double-click on the downloaded exe file and follow the prompts to unzip its contents.
3. Using the Windows Control Panel to add a new printer. Deselect the option to automatically
detect and install the printer.
Click Have Disk, then

select the .INF file in the
DISK1\SEL_2KXP
folder located in the
unzip folder.
4. You will see the Select Class printer selected in the Add Printer Wizard. Click Next and follow
the prompts.
5. Restart the computer. If you see the Hardware Update Wizard, choose Install the Software
Automatically (Recommended), then Next. Choose Don't prompt me again to install this
software and follow the prompts.
C-6
D Appendix D: DirectX Card Setup
Any client at which Video Capturing is to be used (for the capture of card holder pictures and
signatures to be printed on a badge) must be fitted with a card that supports DirectX 9 or later.
Card Setup
If the video capture card is being used in a computer with an integrated display adapter, then
this adapter should be disabled on the motherboard, if possible. See the computer
manufacturer's literature for guidance.
Visual effects such as Enable Pointer Shadow in the mouse Control Panel properties must
be switched off.
Installing the Card

Follow the manufacturer's installation instructions, and ensure that the card is working correctly as far
as the operating system is concerned.
Installing DirectX
DirectX 9 must be installed on the client. You can find out the current version of DirectX installed on
the client by selecting Start/Run and entering dxdiag. You should see the current DirectX version
number in the System tab.
To upgrade the system to DirectX 9:
1. Double-click DirectX9\dxsetup.exe located on the SMS installation CD.
2. Follow the prompts.
Use the Microsoft Web site to update a Web client to DirectX 9.
You cannot uninstall DirectX.
Business Edition Software Installation Manual: Video Capture Card Setup
D-1
DirectX 9 Video Capture Card Setup

Configuring the DirectX 9 Video Settings
Before using the Video Capture feature, you must use the video configuration utility provided with the
SMS software to select the video camera being used and, if necessary, to adjust video settings such as
brightness, contrast, etc. Run the configuration utility after installing the SMS software.
1. Run dxconfig.exe located in the SMS installation folder on the client where the card is fitted (by
default, "Program Files\Security Management System"). The following dialog is displayed:
2. Select the video camera that you want to use for Video Imaging from the Capture Device menu.
You should see the video image in the dialog.
3. If necessary, adjust the video settings using the options displayed by the Format and Source
buttons.
4. Select OK. The selected camera and settings are stored in the multimax.ini file.
5. Restart the SMS software at the client if the software was running while you configured the
DirectX settings or changed the ini file.
D-2
Business Edition Software Installation Manual: Video Capture Card Setup
E Appendix E: Digital Video Management

Software
Installing the Video Management Software

The optional Video Management software must be installed at the server after the SMS databases
have been installed.
Note: If Digital Video Recorders (DVRs) are used, it is recommended that the software is installed on
the server before any SMS clients are installed. Otherwise, the software must also be installed at each
client that is going to used to control or replay video from a Digital Video Recorder (DVR).
To install Video Management:
1. Make sure that the Windows IIS, FTP and WWW (World Wide Web) components are installed at
the server (not needed at clients):
a) Open the Windows Control Panel and start Add or Remove Programs.
b) Click Add/Remove Windows Components, shown on the left side of the screen.
c) A check (tick) mark is displayed next to Internet Information Services (IIS) if IIS is already
installed. If no check (tick) mark is displayed, select the option.
d) Click Details, make sure that File Transfer Protocol (FTP) Service and World Wide Web
Service are selected, then click OK.
e) Click Next and follow the prompts.
2. Insert the Symmetry Video Management install CD at the server.
3. Wait for the launch screen to be displayed (if it is not displayed, double-click setup.exe on the
CD).
Security Management System Software Installation Manual: Digital Video Management Software
E-1

4. Select Install Digital Video, then click Next at the Welcome screen.
6. Licensing Information (server only) Enter the serial number supplied with the CD.
7. Digital Video Storage Location (server only) The following dialog is relevant only if the SMS
server is also to be used as a Video Storage server. It enables you to specify the folder in which to
store video recordings. You can choose to save recordings on the current machine, or on a
different machine (Remote Storage). If you choose Remote Storage, you need to specify an
existing Windows account that the storage server can use to log in to the remote machine. The
account must have simple user rights and its password should not be able to expire.
To ensure availability of space, it is recommended that you select a folder on a partition dedicated to
storing the video recordings. If possible, you should not, for example, choose a folder on the partition
used by the Windows paging file (normally c:). If this is unavoidable, open the Configure/Digital
Video/Storage Server Settings screen after installation, and ensure that no more than 80% of the
partition is reserved for recordings.
8. ENVS User Account Configuration (server only) Enter the username and password of a local
Windows user account to use for ENVS communications. If the username does not already exist,
it will be created for you automatically. The account will also be used to archive video, if
applicable. If you use an existing account, it must have simple user rights.
E-2

9. Select Features Select the types of Digital Video Recorder you are using, if any:
You may see other

recorders in this
dialog.
Note: Do not install both Cieffe and Pelco DVRs. Installation for both of these at the same time is
not supported. You cannot select both Verint LVM and Verint Nextiva.
10. NICE API Installation If you selected NICE, you are prompted to confirm or choose the folder
in which to install the NICE API (if it is not already installed).
11. Start Copying Files Click Next to begin installation.
12. When installing at the SMS server, a dialog displays an activation request code and provides space
for an activation code to activate the software, as shown next.
13. Go to the Web site to register, and enter the username and password provided. Under exceptional
circumstances if you do not have internet access, call the telephone number shown on the dialog.
You will be asked for the serial number and activation request code. In return, an activation code
will be given to you. Enter the activation code in the space provided, then click Register Now.
If you click Register Later, the activation code can be entered using the Install/Licensing/System
Licenses screen. The software will not be available until you have entered the activation code.
Business Edition Software Installation Manual: Digital Video Management Software
E-3

14. Double-click the Security Management System Service Monitor icon in the System Tray. After a
short period of time, you should see that all services have started:
15. If the SMS client software has already been installed, insert the CD at each client to be used to
control or replay video from a DVR, repeating the procedure from step 3.
E-4
Installing the Video Storage Management Module

The optional "Video Storage Management Module" enables the SMS software to transfer video
recordings made by an ENVS to any network storage device using FTP.
Note: The Video Storage Management Module is automatically installed at the SMS server when the
Video Management software is installed. The following procedure is necessary only if you want to
install additional Video Storage servers.
Video Management must be installed at the SMS server before you follow this procedure.
At each machine that is to be used as a Video Storage server (excluding at the SMS server):
1. Make sure that the Windows IIS, FTP and WWW (World Wide Web) components are installed.
See page E-1 for instructions on how to do this.
2. Insert the install CD.
3. Wait for the launch dialog to be displayed (if it is not displayed, double-click setup.exe on the
CD):
4. Click Install Video Storage Management, then Next at the Welcome screen.
6. Licensing Information Enter the serial number supplied with the CD. Each server you install
requires a different serial number.
7. Choose Destination Location If displayed, select the folder in which to install the software:
Business Edition Software Installation Manual: Digital Video Management Module
E-5

8. Select Server Installation If displayed, select the SMS server:
9. Digital Video Storage Location The following dialog enables you to specify the folder in
which to store video recordings. You can choose to save recordings on the current machine, or on
a different machine (Remote Storage). If you choose Remote Storage, you need to specify an
existing Windows account that the storage server can use to log in to the remote machine. The
account and its password should not be able to expire.
To ensure availability of space, it is recommended that you select a folder on a partition dedicated to
storing the video recordings. If possible, you should not, for example, choose a folder on the partition
used by the Windows paging file (normally c:). If this is unavoidable, open the Configure/Digital
Video/Storage Server Settings screen after installation, and ensure that no more than 80% of the
partition is reserved for recordings.
10. ENVS User Account Configuration Enter the username and password of a local Windows user
account to use for ENVS communications. If the username does not already exist, it will be
created for you automatically. The account will also be used to archive video, if applicable. If you
use an existing account, it must have simple user rights.
11. Start Copying Files Click Next to begin installation.

12. Open the Install/Licensing/System Licenses screen at an SMS client and register each additional
Video Storage server. The storage server at the SMS server does not need to be registered.
E-6
Digital Video Recorder Setup
Digital Video Recorder Setup

Verint Wavelet Recorders
If a Verint M Series Wavelet DVR (Verint LVM) is being used with the Video Management software,
make sure that the following services are set to start automatically on the Verint recorder:
CCTVware ComServer - Used by the SMS software to notify the recorder to archive event
footage.
CCTVware PlaybackServer - Provides recorded video feedback for the SMS software.
CCTVware DataServer - Used by the SMS software to retrieve the camera names from the
Verint unit.
MSRecorder - Records video continuously. This records all pre-event video.
Matrix server - This is needed if the recorder connects to a CCTV switcher.
You can set up services to start automatically by selecting Control Panel/Administrative

Tools/Services, double-clicking on the service and setting the Startup Type option to Automatic.
Troubleshooting Tips
If you are experiencing a difficulty in getting the Verint system to function, check that:
a) The services are running on the Verint recorder, as described above.
b) The digital video system is set up in the SMS software installation screens as described in the
Online Help.
c) The Install/Digital Video/DVR/Camera screen references the correct Verint camera port.
d) The Verint Video Codec installed by the SMS client software is running. This can be verified by
examining the properties of wavelor.dll Video Codec, accessible as follows:
Control Panel (Sounds and Audio Devices)/Hardware tab/Video Codecs/Properties
button/Properties tab.
Verint Nextiva Troubleshooting
If you experience video irregularities with the Verint Nextiva when viewing menus on the Video
Matrix screen, please try the following adjustments to Windows XP:
a) Right-click on My Computer, and select Properties. In the Advanced tab, click the Settings
button in the Performance area. In the Visual Effects tab, make sure that the Show shadows under
menus and Show shadows under mouse pointer check boxes are deselected.
b) Open Display in the Windows Control Panel. Click the Advanced button in the Settings tab. In the
Troubleshoot tab, reduce Hardware acceleration to the third position. The text under the control
should show that the setting disables DirectDraw and Direct3D.
Pelco Recorders
If you are using a Pelco DX8000 recorder, the SMS services must use a named account, not the builtin System account. An SMS user who needs to view live or recorded video from a Pelco DVR must
log into Windows using the SMS services account.
E-7
F Appendix F: Scanshell 800 Card

Scanner Installation and
Setup
A Scanshell 800 optical character recognition card scanner, used with the idScan software, enables
data on driver licenses to be transferred to the Security Management System. The scanner and
software are available from Card Scanning Solutions (www.card-scanner.com).
The transfer process is extremely easy: you simply open a card holder or visitor record in the SMS
software, then insert the license card. The person's photograph and signature automatically populate
the appropriate areas in the card holder or visitor record. Personal data such as the person's license
number and address populate pre-defined personal data fields. Entries in the multimax.ini file
determine the mapping between the scanned data and the SMS personal data titles.
Installing the Software

Installing the Scanshell Driver
Install the Scanshell driver as follows:
1. Extract the driver by double-clicking scanshell_800_drivers.exe.
2. Connect the scanner to the PC using the supplied USB cable.
3. When the Found New Hardware wizard is displayed, browse to the extracted Scanshell driver
(.inf) file and install it.
4. Click Continue Anyway if you see a message informing you that the Scanshell 800 has not
passed Windows logo testing.
Installing the idScan Software
Install the idScan software using the default settings.
Business Edition Software Installation Manual: Scanshell 800 Card Scanner Installation and Setup
F-1
Configuring the idScan Software

Configure the idScan software as follows:
1. Start IDScanOCR (from the desktop if a shortcut has been added, or from Start\Programs).
2. If prompted, enter the license key provided with the software. The main window is displayed:
3. Select the Detect state checkbox near the top-right corner of the window.
4. Click the View scanner configuration button in the main window:
5. Set up the four tabs in the Scanner Configuration dialog as shown next.
F-2
Click the Save button. In the dialog displayed,

create the folder named C:\cardscan and a file
named info.txt in that folder.
4. Click OK in the Scanner configuration window.
F-3
Other Configuration Tasks
Other Configuration Tasks

Editing Multimax.ini
You need to edit the [idScan] section of the multimax.ini file to specify the mapping between the
scanned data and the SMS personal data titles. Please refer to page A-6. Restart the computer once
you have saved changes to multimax.ini.
Calibrating the Scanner
You must calibrate the scanner before using it for the first time. To calibrate the scanner:
1. Start IDScanOCR, then insert the supplied calibration card (the correct way up).
2. Click Video Scanner Configuration in the main window. Select the image tab.
3. Click the Calibrate button.
4. Once calibration is complete, click Done. The scanner is now ready for use.
Hiding the idScan Interface
The idScan software must be running to start a scan. To reduce the visibility of the idScan software,
you may prefer to do the following:
1. In the idScan installation folder (by default, in c:\Program Files\Card Scanning Solutions), edit the
IDScanOCR.ini file and set the following entries:
Show Minimized=1
Use splash=0
Hide scan Progress=0
to hide the Scanshell window.

to remove the splash screen.
to hide the progress bar.
2. Add IDScanOCR to the Windows startup folder, so that it starts automatically when you start the
computer. To do this:
a) Use Windows Explorer to select Documents and Settings\All Users\Start
Menu\Programs\Startup.
b) Select File\New\Shortcut.
c) Browse to select IDScanOCR.exe.
Scanning a Card
To scan a license card and transfer details to the SMS software:
1. Make sure that the idScan software is running.
2. Open a new or existing card holder or visitor record.
3. Insert the card face down into the scanner, top edge first. The card is scanned automatically.
Approximately 10 to 20 seconds later, the card details are displayed in the Card Holder or Visitor
screen.
If scan does not start, make sure that Paper auto detection is selected in the Automation tab of
the Scanner Configuration dialog.
F-4
Configuration Flow Chart - 1

Configure the system using the following screens. Use the online help for further details.
Password
Install/Clients
Install/Client Ports
Install/Chains/Hardwired
Install/Chains/LAN
Install/Chain/Dial-Up
Install/Default Settings/Reader/Card Formats
Install/Default Settings
Install/Companies
Install/Access Control/Node
Install/Access Control/Reader
Install/Access Control/Monitor Point
To change the installer's password, if the customer requires this.
To specify the type of clients used.
To specify the type of hardware on each PC port.
To define details of each hardwired chain.
To define details of each LAN chain. The Online Help gives

an overview of LAN chain configuration.
To define details of each dial-up chain.
To customize card formats (if required).

To set up defaults for the Node, Reader and Monitor Point
Definitions screens and for how the server is to interpret alarms
and events. Note: to specify default alarm instructions, the
Admin/Alarm/Instructions screen needs to be used first.
To define company names.
To define details of each node, including the chain that it is

connected to.
To define details of each reader, including the node that it is
connected to.
To define details of each monitor point, including the node
that it is connected to.
Install/Access Control/Auxiliary Output
To define details of each auxiliary output, including the node

that it is connected to.
Install/CCTV
To define the cameras, monitors and ancillary output devices

connected to a CCTV switcher unit.
Install/Digital Video
To initialize communications, restart all clients that

have SMS equipment connected to their ports.
Continue, as described on the next page.
To set up the optional digital video systems.
Configuration in other screens may be necessary

depending on the options purchased.
Use the following screens to continue system

configuration. Use the online help for further details.
Configure/Facility/Customer Codes
Install/Alarm Routing
Install/Graphics
Configure/Graphics
Configure/Card Blocks
Tools/Encode Cards
Configure/Preferences
Tools/Backup
To define the card customer codes.
To specify the PC(s) that are to receive alarms

(networked system only).
To import any graphics that are to be used during
alarms monitoring.
To locate devices on graphics.
To set up card blocks, if required.
To encode magstripe cards, if required.

To define, for example, security preferences and log
preferences (which has an effect on archiving; see
page 2-2).
To set up the daily backup time, if required.
The remaining flow charts show how to set up permissions,

access rights, etc. These tasks may be your responsibility or the
customer's.
The following screens should be set up in the order shown.

This may be your responsibility or the customer's.
Permissions
Configure/Company Groups
Configure/User/Roles
Configure/User/Accounts
Access
Rights
Configure/Holiday
Admin/Times/Hours
Admin/Times/Time Codes
Admin/Group/Readers
Admin/Group/Floor/Output
Personal
Data
Floor groups are supported by elevator

nodes only. For a multi-company system,
you may also need to use the Shared
Floors/Outputs and Shared Readers
screens in the Admin/Group menu.
Identity/Personal Data/Settings
Identity/Personal Data/List
Badge
Formats
Tools/Badge Designer
Card
Details
Identity/Card Holders
Badge
Printing
Identity/Print Badges
Badges can also be printed individually from

the Identity/Card Holders screen.
The following screens should be set up in the order shown. This may be
your responsibility or the customer's.
Controls
Admin/Controls
Auxiliary
Groups
Admin/Group/Auxiliary Outputs
Monitor
Groups
Admin/Group/Monitor Points
Commands
Admin/Commands/Scheduled
Admin/Commands/Trigger
Configure/Area Occupancy
Alarm
Handling
Admin/Alarm/Instructions
Admin/Alarm/Comments
Admin/Alarm/Definitions
Admin/Alarm/Commands
Patrol
Tours
Admin/Patrol Tours
Reports
Configure/History
Configure/Muster
Set up predefined
reports.

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Software

SECURITY MANAGEMENT SYSTEM

Group 4 Technology 2007

Challenge House, International Drive,

Software Installation Manual (Business Edition)

MPEG-4 Video components powered by

Chapter 1: Introduction........................................................................................... 1-1

Chapter 3: SMS Quick Install Instructions ............................................................ 3-1

Chapter 4: Advanced SMS Installation.................................................................. 4-1

Chapter 5: Post-Installation Tasks .........................................................................5-1

Chapter 6: Removing the SMS Software ...............................................................6-1

Appendix A: About the .ini File Settings............................................................... A-1

Appendix B: Groups, Accounts and Authentication ........................................... B-1

Appendix C: Badge Printer Setup ......................................................................... C-1

Business Edition Software Installation Manual: Contents

Appendix D: DirectX Card Setup............................................................................D-1

Appendix E: Digital Video Management Software................................................E-1

Business Edition Software Installation Manual: Contents

About this Manual

Building Control Installation & User Guide

Data Connect Manual

Directory Synchronization Manager Installation & User Guide

Guard Patrol Manager Installation & User Guide

Intrusion Management Installation & User Guide

NIC Module Configuration Guide

XML Developer's Kit Installation & User Guide

Threat Level Manager Installation & User Guide

Digital Video Design Guide

Business Edition Software Installation Manual: Preface

Business Edition Software Installation Manual: Introduction

The server stores the system databases and performs

Access-control node chains connect to

The SMS clients can be used for

It is allowable to install a client on the

One or more Edge of Network Video

Third-party equipment such as CCTV

Figure 1.1 Example Security Management System

Business Edition Software Installation Manual: Introduction

Business Edition Software Installation Manual: Introduction

System Requirements for Business Edition Systems

System Requirements for Business Edition

NovaBACKUP v7.2 Professional Edition.

DirectX9 if Video Capturing (see Appendix C) is used.

Business Edition Software Installation Manual: Introduction

System Requirements for Business Edition Systems

Requirements for Peripherals and Other Equipment

Business Edition Software Installation Manual: Introduction

System Requirements for Business Edition Systems

About Windows Time Service

Computer Names - Do not use the underscore character in computer names.

Business Edition Software Installation Manual: Introduction

Installing and Using the

Using the Backup and Archive Software

Using the Backup and Archive Software

Using the Backup and Archive Software

Changing the Backup/Archive Configuration

System Recovery Procedures

System Recovery Procedures

This restores the multiMAX, multiMAXTxn and multiMAXTxnOps

SMS Quick Install

The SMS software on a standalone machine.

Client Installation (if applicable)

Business Edition Software Installation Manual: SMS Quick Install Instructions

Starting the SMS Software