UK
Buckingham
BELGIUM
Paris
FRANCE Budapest
Shenyang
Benxi
Beijing
Seoul
Tianjin
KOREA
Qingdao
Seongnam
Suzhou
JAPAN
Shanghai
Pusan Shibuya
Huzhou
Hangzhou
PHILIPPINES
Guangzhou
Manila
Shenzhen
Bangkok
Singapore
CANADA
CHINADalian
Liege
HUNGARY
Debrecen
Beograd
SERBIA
Chicago Ontario
San Francisco
Silicon Valley
Los Angeles
San Diego
St. Louis
Memphis
USA
Grapevine
New York
Philadelphia
Southaven
Allen
Dallas
Global E-Commerce
One-Stop Services
THAILAND
SINGAPORE
Jakarta
INDONESIA
Suzhou Center
Digital Marketing
Guangzhou Center
Shenzhen Center
CHINA
CHINA
Shanghai Center 1
Beijing *
Call Center
North America
Shanghai (2 locations)
Guangzhou *
Ontario Center *
CHINA
Shenzhen *
Beijing Center
KOREA
Shanghai Center 2
Beijing Center (Business Development)
KOREA
Pusan *
USA
Jongro Center
EUROPE / ASEAN
Seoul (2 locations)
Nonhyun Center
Seocho Center
Guro Center
Philadelphia
(Commonwealth of Pennsylvania) *
Guro CS Center
CHINA
Pusan Center
USA
Hangzhou Center *
Guangzhou Center *
CHINA / JAPAN
Silicon Valley
(Business Development / State of California)
We support E-Commerce business operations with services corresponding to the business strategies and brand
strategies of client companies, including everything from E-Commerce Website construction and operation to
fulfillment (receipt of goods, picking, packing and shipping), customer care, Web promotions and analysis.
EUROPE / ASEAN
Paris (France) *
Beograd (Serbia) *
EUROPE / ASEAN
Shanghai Center *
Huzhou Center *
Manila (Philippines) *
Singapore (Singapore) *
Shenyang Center
Tianjin Center
* Subcontractors / Associated
1-844-630-2224
* Japan, China, Korea, Indonesia, the U.S., Canada, UK, Germany, France, Spain, Italy, Netherlands, Sweden, Denmark, Finland,
Norway, Switzerland, Poland, Belgium, Austria, Greece, Portugal, Ireland, Romania, Hungary, Luxembourg, Bulgaria, Slovenia,
Lithuania, Latvia, Estonia
transcosmos inc.
www.transcosmos.com
Main Office
/ 879 West 190th Street, Suite 1050, Gardena, CA 90248
Mountain View Office / 444 Castro Street, Suite 700, Mountain View, CA 94041
TEL. 1-844-630-2224
TEL. 1-650-428-2000
* We provide a multitude of various other services. If you have any questions or comments, please feel free to contact us at any time.
* For details on service pricing, please contact any of our sales representatives. * transcosmos is a trademark or registered trademark used by transcosmos inc. as well as in other countries.
* In addition, the company names and products services listed in this brochure is trademark or registered trademark of each compnay.
Optimal operations which understand both local characteristics and product characteristics are
achieved based on know-how accumulated through experience in providing services to leading brand
companies in each industry.
transcosmos is a
"Privacy Mark"
certified company
2014.04-01
Global
Services
Global E-Commerce
One-Stop Services
One-Stop Services are provided not only in Japan, but also for corporate clients who want
to expand E-Commerce business in Europe, the U.S., China and South Korea, where
support is offered to expand the sales and streamline the operations of client companies
People
All functions are optimized by making use of comprehensive information, such as product inventory information, customer
information (CRM) and Website access information. We assist the sales expansion and operational streamlining of
client companies as an E-Commerce business partner with operations based on experience in the field.
Technology
Process
35,000
Call Center
persons
Seamless Integration
Digital Marketing
Analytics
Maintaining a track record of
providing services and abundant
experience for 47 years
Sales
Expansion
ASIA
Operational
Efficiency
NORTH
USA
AMERICA
Canada
EUROPE UK
Italy
Finland
Belgium
Ireland
Bulgaria
Estonia
Germany
Netherlands
Norway
Austria
Romania
Slovenia
France
Sweden
Switzerland
Greece
Hungary
Lithuania
Spain
Denmark
Poland
Portugal
Luxembourg
Latvia
Research /
Analysis
E-Commerce Site
Development and
Operation
It is possible to develop E-Commerce business in line with the culture and characteristics
of target markets through strong partnerships in the United States, China and Korea.
USA /
EUROPE
Customer
Care
Orders /
Inventory
Management
Fulfillment
Singapore
Indonesia
What is Fulfillment?
02
CHINA
Thailand
4
Administrative operations,such as packaging and shipment of products,after receiving orders from consumers,etc.
In general,they include order placement,inventory management,shipment operations,invoicing,and management
of client data.
CHINA
Operational Efficiency
Web
Promotion
KOREA
JAPAN
70
companies
USA / EUROPE
60
companies
CHINA
35
companies
03
Service Flow
01
Launch
E-Commerce Business
Strategy and Business Planning
Improvement and
Strategic Planning
02
E-Commerce Website
Construction
Based on the brand strategy of the client
company, constructs an E-Commerce
merchandise purchase point through
E-Commerce Website design and
E-Commerce front system development
Order
Management
System
Warehouse
Management
System
Call
Tracking
System
04
Store Front
System
Fulfillment Formulation
05
08
03
04
09
Return Processing /
Inquiries
After Purchase
Handles return inquiries and
complaints from consumers
Processes returned goods
Merchandise
Shipment
Receipt of
Goods
Distribution
Company
Consumer
* Partner business
Fulfillment
07
Warehouse Management
Operations
Consumer
06
Order
05
Operational Excellence
Aggregation of all E-Commerce related operational functions into One-Stop Center enables
seamless communication across our operations to improve Operational Excellence
We can better help our clients aiming to grow business and expand sales revenues in this
dynamically changing market with Real-Time Marketing execution - more efficient sales &
marketing and speedy operational improvements reflecting consumers view-points, thus
maximizing opportunity for our clients to provide the best Customer Experience
Receipt of
Merchandise
Real-Time Marketing
Marketing planning based on real-time analysis of data gathered at E-Commerce
One-Stop Center, such as - order information, Web access logs, CRM data and
inventory information; and real-time adjustments through shorter PDCA cycles of
execution and optimization across multiple communication channels and customer
touch points; will maximize the marketing effectiveness.
Returned Merchandise
Storage Area
Merchandise
Measuring Area
Shipping Area
Customer Experience
By analyzing customer voices and behaviors through CRM data, Web access logs,
social media comments, etc. and improving quality of all consumer touch points in
real-time by seamless operational collaborations within One-Stop Center, we can
provide the best Customer Experience on behalf of our clients
06
Merchandise
Shipment
07
Warehouse management and order management systems are integrated to enable efficient operations
In addition to the standard system, customization to meet client company's requests are also possible
Receipt of
Merchandise
Fulfillment business operations based
on the brand strategy of client companies
Returned Merchandise
Storage Area
Merchandise
Measuring Area
Shipping Area
Merchandise
Shipment
09
Outbound
Wrapping
Web
Internet
Promotion
DM / Catalog
On-demand
Printer
SNS
01
Existing Consumers
Media
Control
04
New Consumers
scope of application
Company B
Channel Control
Merchandise Receiving Area
Company C
03
Merchandise
Returned
Merchandise Measuring Area
Storage Area
Free of Charge
E-Commerce One-Stop Center
Kitakashiwa
02
Shipping Area
Liberalized
CRM
Starting Point
Receipt of
Merchandise
Free Link
CRM Planning
Merchandise
Shipment
Data
Analytics
Client Company
E-Commerce Site
Client
Attributes
10
Purchase
History
Contact
History
Web Browsing
History
Campaign
Response History
11
transcosmos eCommerce HUB is an integrated E-Commerce Platform that is filled with over 47 years of
IT outsourcing operational excellence.
Links in real-time by integrating all systems required for E-Commerce business.
Moreover, by closely integrating logistics, payment, advertising and all other essential services, we can
respond flexibly to our clients' diverse needs.
Key Features
Key Features
Marketing Automation
Engine Integration
Warehouse Management System that pursued efficiency and accuracy based on our
abundant experience in our domestic and foreign operations.
By linking with handy terminal system it becomes possible to understand the status of
receipt and shipment of goods, inventory of multiple stores, location of the product
within the warehouse, significantly reducing the time and cost required for inventory
adjustment of multiple stores and reducing loss of sales opportunities.
Our Business Process Outsourcing Services ranked 1st place 2 years in a row for
the Asian region. We applied that exceptional order management operation
know-how to the system to realize efficiency and expedite operations.
Moreover by integrating with both domestic and foreign E-Commerce mall systems,
automation of inventory reservation and order data fetch becomes possible.
12
Foreign:
Warehouse Management
System
Key Features
Domestic:
Key Features
13
Chinese Market
In May of 2013 transcosmos formed a business alliance with PFSweb, Inc. , one of the leaders in Europe and the U.S. for
providing E-Commerce One-Stop outsourcing services, thereby constructing a system that can offer even stronger
support for the E-Commerce businesses of our client companies.
E-Commerce One-Stop solutions tailored to the culture and characteristics of target markets
In overseas E-Commerce development, differences in culture and business practices require extensive time and effort, but by cooperating
with PFSweb, Inc. as a leader, and other companies that have substantial experience and achievements in the local field, sales and
operational efficiency can be expected to increase at an early stage.
fulfillment center, its total business operation area totals to approximately 4.1 times that of the Tokyo Dome.
At their fulfillment center, they are able to handle everything from gift wrapping of high-valued items to the bundling of free samples and
BANDAI (SHENZHEN)
Subcontracting
Report
Improvement
Proposal
E-Commerce Business
Planning Support
Promotion Planning
and Execution
Marketing Analysis
Chat Operation
Warehouse Operation
Delivery
Answer
Delivery
E-Commerce Site
Development and Operation
Order Information
information
Service Features
Inquiry
Order
PFSweb, Inc. has 10 business centers around the world (USA, Canada, Belgium, Philippines), and including their call center and
Case Study
BANDAI (SHENZHEN)
Covering the U.S., Canada and all of Europe with support in 7 languages
Korean Market
Advantages of providing servicesrooted in the local Korean environment
We constructed a system for enhancement of E-Commerce One-Stop services by acquiring Interpark CS, where they have expanded call
center business of the major Korean online shopping mall "Interpark.
Digital
Marketing
E-Commerce
Platform
Standard adoption of
SaaS-based
Demandware with a
strong reputation in
Europe and the U.S.
Implementing
development,
construction and
operation in
accordance with the
client company's
systems
Implementation and
operation including
effectiveness
measurement of online
advertising, mail
marketing and Website
analysis, etc.
Collaboration with
leading American
technology partners
with know-how in the
U.S.
Main achievements
in the U.S. and Europe
Website Operation
Merchandise
Information
Management
Efficient operation
can be realized by
central managing
complex digital
assets, such as
merchandise
information and catalog
photos
Construction of an
Omni-Channel
system capable of
comprehensive
management ranging
from construction of an
order management
system in the
warehouse, to receipt
of goods in stores,
shipment from the stores
and store inventory
management
Fulfillment
Covering all of
Europe and the U.S.
with six distribution
facilities in the U.S.
(Tennessee, Mississippi)
and Belgium
Handles everything
from merchandise
receiving to picking,
shipping, return
processing, gift
wrapping and enclosing
message cards
Customer Care
Flexible response to
peak periods when
E-Commerce orders
increase rapidly, such
as Christmas shopping
season
Support in 7
languages (English,
French, German, Italian,
Spanish, Portuguese,
Dutch)
Providing services to client companies including leading brands of the Fortune 500 and Global
1000 in the U.S. and Europe.
Also boasting a large number of accomplishments focusing on areas such as apparel, health and
beauty, consumer goods, food and everyday sundries.
We started an overseas export support business in cooperation with Koreas largest online shopping mall Gmarket (eBay group)
Consumer
E-Commerce
Website
Construction
Merchandise
Shipment
Operations
*Distribution Company
Consumer
Internet
Promotion
Customer Care
Fulfillment
We provide support to corporate clients' advancement to ASEAN market by partnering with leaders of various fields from fashion, cosmetics,
eBooks in the ASEAN market.
Thailand
14
Launch
Singapore
Indonesia
15