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datum
naziv projekta
Naziv sustava
naziv sustava
Zavreno od
strane
ime
Vlasnik
poduzea
ime
Questions
broj projekta
Responses
Comments
24 x 7
1
Need to ensure that the support level correlates with this information.
8am - Midnight x 7
9am - 5pm x 5
Others?
24 x 7
8am - Midnight x 7
9am - 5pm x 5
Others?
24 x 7
8am - Midnight x 7
9am - 5pm x 5
Others?
Mon - Fri 9:00-17:00
Mon-Fri 11:00-15:00
Others ?
Sample Business
Drivers
Forecast Volumes
Period Measured
100,000
1 year
Sales
500,000
Queries
Example Key
Business
Transaction
Description
This information will impact the design and capacity requirements for the
system. It is also the basis for the scope of Performance Test, ie.
Transactions / activities not defined here are deemed not critical therefore may Log-in
not considered important enough to performance test.
New Order
Order Update
Example User
Numbers
Off Peak
Time
300
100
< 5 Sec
< 5 Sec
100
50
< 15 Sec
< 10 Sec
50
50
< 15 Sec
< 10 Sec
Concurrent users
Off Peak
Time
<10
User Numbers
90
480
Other (specify)
This information will impact the capacity requirements for the system.
Off Peak
Time
Peak Time
Registered Users
Other (specify)
8
Concurrent users
Registered Users
Transactions Rate
Per Hour
Peak Time
<10
This information may impact the capacity requirements and thus the design for
>10 & <100
the system.
>100 & <500
Period Measured
quarter
Transactions Rate
Per Hour
Off Peak
Peak Time
Time
Peak Time
Forecast Volumes
1 year
5,000
New Services
Business Drivers
This information may affect the level of criticality and perception of the system
performance, particularly where the system will be used in a customer facing
situation as in the case of interactions performed by Customer Service
Representatives.
11
This is strongly related to the previous two questions and will help determine
the manner that support personnel address system problems. This
unavailability may relate to either system problems or batch processing.
< 4 hours
< 1 day
< 1 week
Level 1
12
Refer to the Support Hrs tab as a guide to the range of example options
provided for this question.
It is important to discuss this issue with the business in detail.
The Level of DR will also affect the option selected here.
Level 2
Level 3
Level 4
Level 5
Business
Weekly
13
This is to determine how often the system performance metrics, as specified by Monthly
the Service Level Agreement, shall be required to be collected.
Quarterly
Other (specify)
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Version : 4
Release : 3
Status : DRAFT
OPTUS RESTRICTED
This information will impact the storage requirements for the system.
Customer Orders
3 months
Invoices
7 years
15
This information will impact the storage requirements for the system.
16
This will help determine the exposure to disrepute that may result through a
system failure.
17
This will help determine the financial exposure that may result through a system Jeopardise contract $2M - $5M per day
failure.
Jeopardise contract < $2M per day
Customer Orders
3 years
Invoices
7 years
Data Category
Data Category
Archive Period
N/A
Marketing
18
This will assist in understanding whether there will be the need for a rapid
What are the business drivers that are likely to impact
configuration model or a release management based model with phased
the frequency of any potential changes to this system?
deliveries.
19
20
Strategic
Budget
Regulatory
compliance
changes
Other (specify)
Quarterly
This will assist in the planning and number of test and other non-production
environments required to deliver the service and support for any future changes Half-yearly
or development changes.
Annually
Other (specify)
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Version : 4
Release : 3
Status : DRAFT
OPTUS RESTRICTED
Full Support
On-Call Support
Level 1
00:00 24:00
7 days
N/A
Level 2
Level 3
N/A
Level 4
Business
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