Questionnaire on Retail Banking.

This survey is conducted to find out the customer perception about public sector banks functioning with foreign / private
sector banks in retail banking. We would assure you it will be used for best of the purpose and confidentiality will be
maintained.
Name:
Age ( Please check the desired box)
Less than 25
25-34
35-44
45-54
55-64
65 & Above

Gender
Male
Female

Occupation (Please check the desired box)

Employed
Professional
Business
Student
Homemakers

Annual Income:
Less than 1 Lakh
1 - 2.49 lakh
2.5 - 3.99 lakhs
4 - 9.99 lakhs
10- 14 lakhs
14 lakhs & above

(Please check the desired box)

(Please check the desired box)

In which Bank do you have the account?

Public Sector Bank
Private / Foreign Sector Banks
PUBLIC SECTOR BANK
Please specify the name of the Public Sector Bank: (Please check the desired box,Mention only one the most preferred one)
State Bank of India
United Bank of India
Bank of India
Central Bank of India
Punjab National Bank
Bank of Baroda
Allahabad Bank
Other (please specify)

Type of Account (Please check the desired box)

Savings
Current
Please rate the individual item as per your discretion with repect to the Public sector bank
Worse
Bad
Neutral
Good
Best
Interest Rate Options
Balance Limit
Availability of large no.of branches and ATMs.
Friendly Behaviour
Reliability.
Financial Products
Queue Waiting Time
Cheque Related Service
Branch Related Service
Quality Internet Banking
Ambience of the Branch
Proactiveness of Employees
Customer Grievance Redressal

Please specify the service level as per the holding period of your bank account
Service ratings
Less than 1 year
1-5 years
5-10 years Above 10
Excellent
good
Average
Poor
Very poor

Which add-on services that are you availing at your bank?

Internet Banking
Debit Card Facilities
Electronic Clearance Service
Mobile Banking
Are you satisfied with overall facilities of your bank account?
Yes
No
(If "no", please specify the reasons in the below title box)

PRIVATE/FOREIGN SECTOR BANK

Please specify the name of the Private Sector/ Foreign Bank:
ICICI Bank
Axis Bank
Standard Chartered Bank
Citi Bank
Punjab National Bank
HSBC
Kotak Mahindra Bank
Yes Bank
Indusind Bank
HDFC Bank
Federal Bank
Other (please specify)
Please rate the individual item as per your discretion with repect to the Public sector bank
Worse
Bad
Neutral
Good
Best
Interest Rate Options
Balance Limit
Availability of large no.of branches and ATMs.
Friendly Behaviour
Reliability.
Financial Products
Queue Waiting Time
Cheque Related Service
Branch Related Service
Quality Internet Banking
Ambience of the Branch
Proactiveness of Employees
Customer Grievance Redressal
Please specify the service level as per the holding period of your bank account
Service ratings
Less than 1 year
1-5 years
5-10 years Above 10
Excellent
good
Average
Poor
Very poor
Which add-on services that are you availing at your bank?
Internet Banking
Debit Card Facilities
Electronic Clearance Service
Mobile Banking
Are you satisfied with overall facilities of your bank account?
Yes
No
(If "no", please specify the reasons in the below title box)

Does advertisement induce you to open an account in that bank?

YES
NO
What other facilities from the following would you like to have?
Improved Tele-Banking Service
Account opening through online
Improved Product Facilities
Instant issuance of debit card

THANK YOU