Roswell, GA 30076
404-862-5727 neilgriffinATL@gmail.com www.linkedin.com/in/neilgriffin
SALES OPERATIONS EXECUTIVE
Director Vice President General Manager Senior Sales Manager
Exceptional record of success in the management of sales operations at the national and global levels.
Consistent history of delivering multi-million dollar sales growth and producing record sales numbers.
Excel at increasing market penetration, driving the acquisition and growth of top-tier accounts, and
enhancing pre-sales processes. Adept at building and leading top-performing teams, reorganizing
operations, and significantly enhancing prospect engagement rates. Outstanding problem solving skills.
Core Competencies:
Sales & Presales Management Strategic Planning Training Program Design Process Optimization
Project & Program Management Change Management Proposals Data Analytics & Reporting
Reengineering Product Launches Business Transformation Pipeline Development P&L
KEY ACCOMPLISHMENTS
PROFESSIONAL EXPERIENCE
CSG INTERNATIONAL, Atlanta, GA
2011 Present
Director, Sales Operations
Oversee global sales for this $750M telecommunications company with a worldwide footprint. Manage
all sales and presales activities, including forecasting, pipeline, CRM, processes, and sales lifecycles. Work
closely with Executive, Executive Sales, Product Management, Professional Services, and Operations
teams on corporate objectives. Coordinate multiple project teams.
Reworked procedures, managed a global Salesforce implementation, and aligned processes.
Directed the consolidation of 2 companies following acquisition into CSG Internationals standard
sales and commercial management processes.
Streamlined the Opportunity Close process by 3 months through changes to the Lead-to-Cash cycle.
Reduced risk and improved deal margin management by instituting the first enterprise standardized
Commercial Approval process to close and delivery opportunities.
EDUCATION
B.Sc. with Honors in Business Information Technology, Bournemouth University, UK
TECHNICAL SKILLS
MS Excel, MS Word, MS PowerPoint, Salesforce, MS Project, SQL,
WORK STATUS
British National with US Green Card