Ojtfinals 140103225220 Phpapp02

AMA Computer College
Batangas Campus
Bolbok, Batangas City
Documentary Requirement
For
On-The-Job Training
In Partial Fulfillment
Of the Requirement for
Bachelor of Science in Information Technology
Submitted to:
Baby Karen Mendoza
Submitted by:
Ralp Joseph de Guzman
First Semester
ACKNOWLEDGMENT
We, the students who conducted our internship training at the Philippine
Long Distance Telephone Company, wish to extend our deepest and sincerest
gratitude to the following for their invaluable help without which this training could
not have been completed:
To our dear parents who gave us financial and moral support and
encouragement at the course of our undertakings.
To our supervisors, Sir William Panaligan, Sir Duke Amuan, Sir John
Bonilla, Sir Edison Dalangin, Sir Kristen Cruzat, Sir Jose Carlos Magadia,
Sir Michael Bisa, Sir Gerico Dalangin, Sir Gil Dela Roca, Sir Carl Sallario,
Sir Ronnie Galisanao, Sir Ricky Valera, and Sir Hopewell Fajutag, for their
endeavor to assist us for the completion of our training; And lastly, to our
Almighty God, who gave the divine guidance to make our training possible.
TABLE OF CONTENTS
Title Page
Table of Contents
Letter of Request
Training Agreement and Liability Waiver
Letter of Acceptance
Company Profile
History
Background of PLDT Batangas
The Company Mission/Vision
Other Business
Analysis
Activity Report
Training Plan Outline

Training Arrangement
Name of Student
School Address
Place of Training
Duration of Training
Fields of Training
Overall Program Objective

Method of Evaluation
OJT Time Table
Daily Time Record
OJT Accomplishment Report
Daily Report
Weekly Report
Trainee Evaluation Sheet

Certification
Final Written Report
Scope of Work
Objective of Work
Time Table
Result/Accomplishment
Conclusion/Recommendation
Narrative Report
Student Profile
Barangay Clearance
Community Tax Certificate
Final Permit
Official Receipt
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY

History
PLDT was established on November 28, 1928, by an Act of the Philippine
Legislature and approved by then-Governor-General Henry L. Stimson by means
of a merger of four telephone companies under common US ownership. Known
as Act 3436, the bill granted PLDT a 50-year charter and the right to establish a
Philippine telephone network linking major points nationwide. However, PLDT
had to meet a 40-day deadline to start implementing the network, which would be
implemented over a period of one to four years.
By the 1930s, PLDT had an expansive fixed-line network and for the first
time linked the Philippines to the outside world via radiotelephone services
connecting the Philippines to the United States and other parts of the world.
Telephone service in the Philippines was interrupted due to World War II. At the
end of the war, the Philippines' communications infrastructure was in ruin. U.S.
military authorities eventually handed over the remains of the communications
infrastructure to PLDT in 1947, and with the help of massive U.S. aid to the
Philippines during the 1940s and 1950s, PLDT recovered so quickly that its
telephone subscribers outpaced that of pre-war levels by 1953.
On December 20, 1967, a group of Filipino entrepreneurs and
businessmen led by Ramon Cojuangco took control of PLDT after buying its
shares from the American telecommunications company GTE. The group took
control of PLDT's management on January 1, 1968, with the election of Gregorio
S. Licaros and Cojuangco as chairman and president of PLDT respectively. A few

months later, PLDT's main office in Makati City (known today as the Ramon
Cojuangco Building) was opened, and PLDT's expansion programs begin, hoping
to bring reliable telephone services to the rural areas.
On July 18, 1968, Pilipino Telephone (Piltel) was incorporated in the
Philippines with limited liability. Piltel's sole business at that time was providing
fixed line telecommunications services in eight cities and municipalities in the
Philippines.
During the 1970s, PLDT was nationalized by the government of thenPresident Ferdinand Marcos and in 1981, in furtherance of the then existing
policy
of
the
Philippine
government
to
integrate
the
Philippine
telecommunications industry, purchased substantially all of the assets and

liabilities of Republic Telephone Company, becoming the country's telephone
monopoly. However, after he was overthrown, the company was re-privatized. By
1995, with the passage of the Telecommunications Act and the subsequent
deregulation of the Philippine telecommunications industry, the company had
been de-monopolized.
In 1991, Smart Communications was incorporated, with its major
shareholders at the time being certain Philippine companies and other affiliates
of First Pacific (the parent company of PLDT), as well as NTT Communications
Capital (UK) Limited. Both groups owned around 96.7% of the new company. In
the same year, Piltel launched its cellular telephone services using Advanced
Mobile Phone System (AMPS) technology, which was subsequently upgraded to

Digital AMPS later on.
In 1993, Piltel launched its paging services, and introduced digital cellular
services using code division multiple access (CDMA) technology on 1997.
On March 24, 2000, PLDT completed its share-swap acquisition of Smart,
making Smart a 100%-owned PLDT subsidiary. In April 2000, Piltel launched a
digital
prepaid
cellular
service
using
the
Global
System
for
Mobile
Communications ("GSM") platform of Smart. A few years later, PLDT transferred

its ownership of Piltel to Smart, thereby consolidating all of PLDT's wireless
operations under Smart.
Background of PLDT Batangas

During the 1970s the first existing telecommunications company in
Batangas was Republic Telephone Company. Then, by the 3rd day of April
1891, PLDT acquired the ReTelCo to merge with their company. From that time
up to present, PLDT was considered as one of the largest running
telecommunications company in Batangas.
Starting 1980s Silva started to manage the PLDT. He built the strong
foundation of the company which serves as the groundwork for the next leader.
This company was sustained and developed through the leadership of Miranda.
Under his management, he made it possible for the company to run smoothly.
The next management was lead by Juan, Emboscardo, Bustamante, and

presently, Mr. Armando Dodjie T. Lim started his management on July 2008. He
is the Senior Manager of the said company. Before he became the manager, he
was hired by PLDT at year 2000 as an associate.
From then on, PLDT is the leading telecommunications provider in the
Philippines.
The Company Mission/Vision:

PLDT will be the preferred full service provider of voice, video, and data
at the time most attractive levels of price, service quality content and coverage,
thereby bringing maximum benefit to the Companys stake holder.
The Company Goal:

The four strategic direction of PLDT are: expand services, improve
effective organization, customer focus, and increase profitability.
Other Businesses
PLDT is the largest and most diversified telecommunications company in
the Philippines. We have organized our business into three main segments:
WIRELESS
SMART COMMUNICATIONS, INC. AND SUBSIDIARIES
PILIPINO TELEPHONE CORPORATION
TELESAT, INC
ACES PHILIPPINES CELLULAR SATELLITE
CORPORATION
MABUHAY SATELLITE CORPORATION
FIXED LINE
PLDT CLARK TELECOM, INC
SUBIC TELECOMMUNICATIONS COMPANY, INC.
PLDT GLOBAL CORPORATION AND SUBSIDIARIES
PLDT-MARATEL, INC
BONIFACIO COMMUNICATIONS CORPORATION
Smart-NNT Multimedia, Inc.
Information and Communications Technology
ePLDT, INC. AND SUBSIDIARIES

ePLDT VENTUS, INC.
SPi TECHNOLOGIES, INC.
Analysis:
PLDT offered three services, voice, data and video. It operates by cable
wire communications and wireless communications. But mainly, PLDT was
merely focused on wireless communications. This company provides dial tone to

subscribers to have convenient communication and processed data through
internet. The company objective is to acquire to their operation which is the
minimum time to restore the trouble. If any trouble exist, there are allotted time
to repair it. In MLR ticket where in the trouble or problem of the subscriber in the
telephone can be seen, in an example the subscriber doesnt have a dial tone.
There are 4 hours allotted to fix the system. In DSL or digital subscriber line 4
hours was given to restore, in microwave system problem 4 hours was allotted
and in fiber optic break 8.5 hours was given.
Activity Report:
During our internship on Philippine Long Distance Telephone Company
(PLDT), our supervisors trained us all the things that we need to be familiar with,
in considerations to our course, Electronics and Communications Engineering.
On our first day, they oriented us to be familiar with the equipments of
PLDT, what they are, how they work, etc... Then, they thought us how to monitor
and operate MLR, E-RAT, Clarity, Bauan Nodes, MDF, and Router Configuration.
Every day, we should monitor all of these (every 30 minutes) to identify if there is
trouble. If there are, our supervisors let us to come with them and teach us what
to do.
TRAINING PLAN OUTLINE

TRAINING ARANGEMENT:
Name of the Student
de Guzman, Ralp Joseph
School Address
National Road, Bolbok Batangas

City
Place of Training
PLDT-Bauan
Duration of Training
504 HOURS
Field of Training
Call Outs
Receive Calls
Encoding
Clarity Viewing
Line Checking
Voice Repair
Data Repair
Network Cabling
MDF Control
E-RAT Viewing
Network Testing
Assist Technician
Listing Ticket
Overall Program Objective
The purpose of the On-the-Job Training is for the student-trainee

to acquire more skills and to be familiar with the details of working in an actual
workplace.
OJT is necessary y for this provided the students with knowledge
and skills relevant to the trainees chosen field. The program help the student
acquire information about working in an actual workplace. The following are the
skills and knowledge the trainee acquires during the training program.
a.
b.
c.
d.
e.
f.
g.
Office Routine
Troubleshooting
Modem/Router Configuration
Installation of Software
Networking
Cabling for Network
Familiarization of Computer Hardware
Method of Evaluation and Certification

The Student performance was assessed by means of the Trainee
Evaluation Sheet wherein eleven criteria were set to relate the trainees
characteristics on the daily task assigned. The ranges of rating are as follows:
E For Excellent
VS For Very Satisfactory
S For Satisfactory
G For Good
P For Poor
PLDT (Philippine Long Distance Telephone)

San Antonio, San Pascual, Batangas
ON-THE-JOB TRAINING
DAILY TIME RECORD
DATE
June 17
June 18
June 19
Work accomplished
Time in
Time out
#
of
Hours
8:00
5:00
8:00
5:00
8:00
5:00
Updates Ports at cabinet 205

Searching for busy tones in
cab.205
8:00
5:00
Answering Phone
Join the event
8:00
5:00
Copying trouble tickets

Answered Telephone
8:00
5:00
Orientation about MDF

Observing in Employee work
Orient about PLDT Bauan
Continuing Orientation
Learning about MDF like
terminating wire
June 20
June 21
June 22
Teach on clarity system

Field work/checking trouble
wiring
Joining event
Calls
June 24
June 25
June 29
July 1
July 2
July 8
July 9
Copying tickets
Answered
Telephone
technician use/client
gets
some
clients
information
Copying tickets
Answered Telephone
technician use/client
Copying tickets(ATT)
Answering Telephone
Technician
use/clients
information
Call throw for clients
5:00
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
Copying tickets
Answered telephone
Copying tickets
Answering Telephone
8:00
Listed trouble tickets

Answering telephone
July 6
Copying tickets with OJT

Organize wire on MDF
Room
for
Copying tickets
Answering Telephone
Technician
use/clients
information
July 12
July13
Answering telephone
Technician
use/clients
information

At BZV-MCT-maintenance
Answering Telephone for
Technician
use/clients
information
July 15
July16
July 17

technician
use/clients
information

Updates some ATT Nodes
Join Events
Copying Bauan trouble

tickets
Updates some ATT Nodes
Answering phone
July 20
Listed trouble tickets to

dispatch for repair
technician
use/clients
information
11:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
July 22
July 23
July 26
July 27
July 29
July 30

technician
use/clients
information
technician
use/clients
information
Answered Telephone for
technician
use/clients
information
technician
use/clients
information
Call outs for clients
Fieldwork/Assist

technician
use/clients
information

technician
use/clients
information
5:00
8:00
5:00
8:00
5:00
8:00
5:00
8:00
8:00
5:00
8:00
5:00
August 3

technician
use/clients
information
Fieldwork/assist
August 5
August 6
August 9
August 10

technician
use/clients
information
technician
use/clients
information
technician
use/clients
information
Fieldwork/assist
Test Telephone Port on
Frame
Copying trouble ticket in
BZV-ICT
Email/close some ticket
technician
use/clients
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
16
8:00
5:00
August 12
August 13
August 16
August 17
August 20
August 21
information
Fieldwork/assist

technician
use/clients
information
Fieldwork/assist
technician
use/clients
information
Test Telephone Port on
Frame
technician
use/clients
information

technician
use/clients
information
Checks /test DSL port in
frame
Copy trouble tickets

Test DSL Trouble tickets
Verify clarity tickets
Received Calls
8:00
5:00
8:00
5:00
1:00
5:00
8:00
5:00
8:00
5:00
August 24
August 26
August 30
Call Outs
Verify tickets
Email in Luzon voice
Test DSL ticket with OJT
Field Work with Gil de la
Roca
technician use/clients
Search in ATT and
Bauan Nodes
View tickets using ERAT and Clarity
Listed tickets
Call outs
Received calls
August 31
September 2

Answered Telephone
Field work/assists with
Sir Gerico Dalangin

technician
use/clients
information
Fieldwork/assist with
Edison Dalangin
September 3
Test some telephone

trouble
Answered Telephone

Received Calls
Test trouble telephone in
8:00
5:00
16
1:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
5:00
8:00
5:00

September 5
September 6
September 7
September 9
September 10
Mdf room
Coordinate
Manila to
close tickets
technician
use/clients
information
Fieldwork/assist with
Edison Dalangin

technician use/clients
information
Fieldwork/assist Edison
Dalangin

technician
use/clients
information
Fieldwork/assist
Edison Dalangin

dispatch for repair
technician
use/clients
information
dispatch for repair
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
September 12
Email to PCR/ID
Verify technician needs

dispatch for repair
Field work with sir Duke,
change DP008
September 13

dispatch for repair
Field Work with Edison
Dalangin
at
Bacal
Compound
September 14

dispatch for repair
Dalangin
September 16
September 17
September 18
Search in ATT and

Bauan Nodes
View tickets using ERAT and Clarity
Listed tickets
Call outs
Received calls
Test some telephone
trouble
Answered Telephone
Received Calls
Calls Outs
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
September 20

BZV-ICT to dispatch
Listed trouble tickets at
alitagtag area
Email to Luzon-voice
Calls Outs
Received Calls
technician and clients
use

Dalangin and Glenn

alitagtag area to dispatch
for repair
Calls Outs
Received Calls
use
Email ticket at DSLLuzon and Luzon Voice
September 24
September 27
September 28
Field work with Edison

Dalangin
Email ticket PCR/ID
Received Calls
use
dispatch for repair
Email to PCR/ID and
Closing
8:00
5:00
8:00
5:00
1:00
5:00
8:00
5:00
September 30

dispatch for repair
Email to PCR/ID and Closing
Received Calls technician
and clients use
October 1

BZV-test to dispatch Email to
PCR/ID and Closing
Received Calls
Search in ATT and Bauan
Nodes
Fieldwork/assist with Edison
Dalangin
October 5
October 12
View tickets using E-RAT

and Clarity
Listed tickets
Call outs
Received calls
Test DSL Speed
Test telephone
Dalangin and Glenn

Dalangin and Glenn
and Clarity
Listed tickets
Call outs
Received calls
8:00
5:00
8:00
5:00
8:00
5:00
8:00
5:00
October 14
Received calls
1:00
5:00
October 15

and Clarity
Listed tickets
Call outs
Received calls
8:00
5:00
Weekly Time Report

Week 1
June 17-22, 2013
No. of Hours: 48
Activities:
Orientation about MDF Observing in Employee work

Continuing Orientation
Learning about MDF like terminating wire
Teach on clarity system
Field work/checking trouble wiring
Joining event
Updates Ports at cabinet 205
Searching for busy tones in cab.205
Week 2
June 24, 25 and 25
No. of Hours: 24
Activities:
Copying tickets with OJT

Organize wire
Answering telephone
Week 3
July 1, 2 and 6
No. of Hours: 24
Activities:
Copying tickets
Answering Telephone technician /client
gets some clients information
Week 4
July 8,9,12 and 13
No. of Hours: 28
Activities:
Copying tickets(Alitagtag)
Answering Telephone for technician use/clients information
Copying tickets(Bauan)
Copying trouble tickets at BZV-MCT-maintenance
Week 5
July 15, 16, 17 and 20
No. of Hours: 28
Activities:
Copying trouble tickets(Bauan)

Updates ATT (alitagtag) Nodes
Join Events
Week 6
July 22, 23, 26 and 27, 2013
No. of Hours: 32
Activities:

Fieldwork/assist
Week 7
July 29, 30, and August 3, 2013
No. of Hours: 24
Activities:

Fieldwork/assist
Week 8
August 5, 6,9,10, 2013
No. of Hours: 40
Activities:

Fieldwork/assist
Test Telephone Port on Frame
Copying trouble ticket in BZV-ICT
Email/close some ticket
Week 9
August 12, 13, 16, 17, 2013
No. of Hours: 28
Activities:

Fieldwork/assist
Test Telephone Port in Frame
Checks /test DSL port in frame
Week 10
August 20, 21, and 24, 2013
No. of Hours: 28
Activities:

Test DSL Trouble tickets
Verify clarity tickets
Received Calls
Email in Luzon voice
Test DSL ticket with OJT
Field Work with Gil de la Roca
Week 11
August 26, 30, and 31, 2013
No. of Hours: 24
Activities:
Search in ATT and Bauan Nodes

View tickets using E-RAT and Clarity
Call outs
Received calls
Test some telephone trouble
Field work/assists with Sir Gerico Dalangin
Week 12
September 2, 3, 5, 6 and 7, 2013
No. of Hours: 40
Activities:

Fieldwork/assist with Edison Dalangin
Test telephone trouble in Mdf room
Week 13
September 9, 10, 12, 13 and 14, 2013
No. of Hours: 40
Activities:
Listed trouble tickets to dispatch for repair

Email to PCR/ID and Close
Field work with sir Duke, change DP008
Field Work with Edison Dalangin at Bacal Compound
Week 14
September 16, 17, 18, and 20, 2013
No. of Hours: 32
Activities:

Listed tickets
Call outs
Received calls
Copying trouble ticket in BZV-ICT to dispatch
Email to Luzon-voice for PCR/ID and its closing
Field Work with Edison Dalangin and Glenn
Week 15
September 24, 27 and 28, 2013
No. of Hours: 20
Activities:
Listed trouble tickets alitagtag area to dispatch for repair

Calls Outs
Received Calls technician and clients use
Email ticket at DSL-Luzon and Luzon Voice
Week 16
September 30, October 1 and 5, 2013
No. of Hours: 20
Activities:
Listed trouble tickets to dispatch for repair

Received Calls technician and clients use
Copying trouble ticket in BZV-test to dispatch Email to PCR/ID and
Closing
Received Calls
Fieldwork/assist with Edison Dalangin
Week 17
October 8 and 12, 2013
No. of Hours: 20
Activities:

Listed tickets
Call outs
Received calls
Field Work with Edison Dalangin and Glenn
Week 18
October 8 and 12, 15, 2013
No. of Hours: 4
Activities:
Received calls
Listed tickets
Call outs
FINAL WRITTEN REPORT
Scope of Work
The trainee works in office room and fields where in troubleshooting of
data and voice, installation of software, maintaining data back-up, formatting and
monitoring what the students are doing in the computer compose the trainees
task.
Objective
The purpose of the program is to provide the trainee with aptitude,
competence, awareness in the real workplace, and to develop skills relevant to
the trainees profession. The said program had given the trainee sufficient time to
be familiar with the regular work setting and so as to train themselves as normal
employees.
Timetable
The training was meant to educate and prepare the trainee in actual work
in the institution. Actual tasks were given when needed. Some of the tasks have
to be accomplished in definite time and with maximum supervision. The training

was taken only within 62 days which started on June 17 and ended on October
15, 2013.
Results/Accomplishment
The trainee had a lot of actual work like computer troubleshooting which
includes basic problems particularly data connection problems, voice connection
problems, among others. Troubleshooting was the main task assigned to him.
The trainee was subjected to the real work environment and therefore had
familiarized himself with the work proper and now has the skill to troubleshoot
those kinds of problems without an aid.
Problems Encountered
The trainee had encountered some problems particularly when
troubleshooting a data and voice connection failure and sometimes cannot find a
solution.
Conclusion and Recommendation

On-the-Job Training is indeed vital and necessary to students because the
program expands the students knowledge as it helps the students explore their
skills in the actual work area. OJT is the launching step to a students knowledge
actual working experience. The trainee can practice applying the lessons learned
from the years of formal education and discovers that there are still a lot more to
learn from the actual working field.
Moreover, OJT serves as a source of man power for enterprise by having
the privilege of hiring students that are fresh-minded, intellectually updated, goal
oriented and are not yet expecting high salaries. OJT serves best by exposing
the students to potential employers and the possibility of being hired depending
on the needs of the company and in terms with the trainees performance as well.
With these observations, I stand for OJT to be a compulsory requirement
for graduating students of every field of endeavor from different colleges and
universities locally and internationally.
Narrative Report
Ive taken my OJT (On-The-Job Training) this academic year 2013 at
Philippine Long Distance Telephone Company (Bauan Branch). It lasted for 62
working days and includes the following activities:
Ive been working in the MDF department, I have learned many things
about PLDT, how its operates and why this company is still one of the biggest
telecommunication company not only in Batangas but in the Philippines.
For my staying at PLDT I learned to be patience, discipline, and
communicate to others and to be courage to accomplish this tasks (OJT), newly
people I have met, new location and I am not familiar, I have no idea for this kind
of work and how I accommodate to other workers ,to handle troubles and
problem that I encounter not only in the field telecommunication but also
physically and mentally problem.
As Information technology student I practiced to be organized, handling
my time, broadening my skills not only in terms of Computer, but also in the field
of works. On the Job Training is the best way to adapt person in a new
environment to be train and prepared in a real worksite.
As a former trainee (OJT) of PLDT, I can merely say that Ive experience how my
field of work flows, basic office works, to be productive, developed more skill how
to be confident and self-esteemed.
Ralp Joseph de Guzman

Natunuan South, San Pascual, Batangas
Cell phone Number: 0948-730-155
E-mail Address: deguzmanralpjoseph@yahoo.com
_____________________________________________________________
PERSONAL DATA:
Date of Birth:
Place of Birth:
Height:
Weight:
Religion:
Civil Status:
Citizenship:
Gender:
January 14, 1993

5'6
121 lb.
Roman Catholic
Single
Filipino
Male
Mother's Name:
Virginia de Guzman
Occupation: Housewife
Parents Address:
Language or Dialect
Spoken and Written: English and Filipino
EDUCATIONAL ATTAINMENT:
Tertiary:
AMA Computer College-Batangas
Bachelor of Science in Information Technology
National Road, Bolbok, Batangas City
Secondary:
Francisco G. Perez Memorial National High School

2009-2010
Elementary: Natunuan South Elementary School
2005-2006
SPECIAL SKILLS:
Computer literate (Microsoft word, Microsoft excel, Microsoft access,
PowerPoint)
Basic Photoshop editing
Basic animation using macromedia flash
Website designing using HTML, XML, DREAMWEAVER
Installing software in PC
SEMINAR and CONFERENCE ATTENDED:

Batangas Information Technology Students Conference 2013 -February 09,
2013 at Batangas City, Coliseum
Youth for Information Technology XI September 17, 2013 at SMX
Convention Center, Pasay City
EXPERIENCE:
Disc jockey Trainee at Bay Radio 104.7 FM Batangas last January-March 2011
CHARACTER REFERENCES:
Mr. Melvin Caseda

School Director
AMA Computer College-Batangas

Mr. Rogelio Panopio
Barangay Captain
Natunuan South, San Pascual, Bats
Mrs. Aimee M.Gonzales
Math Teacher/Adviser (4th year)
FGPMNHS
I hereby certify that the above information are true and correct to the best of my
knowledge and belief.
RALP JOSEPH DE GUZMAN

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Trainee Evaluation Sheet

PHILIPPINE LONG DISTANCE TELEPHONE COMPANY

S. Licaros and Cojuangco as chairman and president of PLDT respectively. A few

telecommunications industry, purchased substantially all of the assets and

Mobile Phone System (AMPS) technology, which was subsequently upgraded to

Communications ("GSM") platform of Smart. A few years later, PLDT transferred

Background of PLDT Batangas

The next management was lead by Juan, Emboscardo, Bustamante, and

The Company Mission/Vision:

The Company Goal:

Information and Communications Technology

ePLDT, INC. AND SUBSIDIARIES

merely focused on wireless communications. This company provides dial tone to

TRAINING PLAN OUTLINE

de Guzman, Ralp Joseph

National Road, Bolbok Batangas

Overall Program Objective

The purpose of the On-the-Job Training is for the student-trainee

Method of Evaluation and Certification

PLDT (Philippine Long Distance Telephone)

Updates Ports at cabinet 205

Copying trouble tickets

Orientation about MDF

Teach on clarity system

Listed trouble tickets

Copying tickets with OJT

Copying trouble tickets

Copying trouble tickets

Copying trouble tickets

Copying Bauan trouble

Listed trouble tickets to

Copying trouble tickets

Copying trouble tickets

Copying trouble tickets

Call outs for clients

Copying trouble tickets

Copying trouble tickets

Copying trouble tickets

Copying trouble tickets

Copy trouble tickets

Copying trouble tickets

Copying trouble tickets

Test some telephone

Copying trouble tickets

Copying trouble tickets

Copying trouble tickets

Listed trouble tickets to

Listed trouble tickets to

Listed trouble tickets to

Listed trouble tickets to

Search in ATT and

Copying trouble ticket in

Field Work with Edison

Listed trouble tickets

Field work with Edison

Listed trouble tickets to

Copying trouble ticket in

View tickets using E-RAT

Field Work with Edison

View tickets using E-RAT