1.
2.
3.
QUALITY MANAGEMENT
4.
5.
6.
LOGISTICS MANAGEMENT
7.
8.
TRANSPORTATION MANAGEMENT
9.
10.
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QUALITY MANAGEMENT
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Objectives:
1. To expose the multi-disciplinary students joining MBA to the Principles of Quality Management.
2. To equip the students with an understanding for statistical Quality control.
3. To develop in the students an understanding of Benchmarking, Total Quality Management and ISO
- 9000 and other modern quality management methods and systems.
Module I : Policy and Organization of Quality
Quality concept and objectives, quality organization and Programmes, Quality circles, training for
quality, quality related budgets and costs, value engineering.
Module II : Quality in Engineering Design and Manufacture
Design objectives, National and international engineering design standards, statutory provisions and
obligations. Quality control in design, Control of Engineering changes and design modifications.
Product Reliability. Taguchis loss function, FMEA, TPM, Zerodefects and Six sigma.
Module III :Quality Functions in Manufacturing and Statistical Quality Control
Quality of Bought - out materials, Quality of bought - out services, Inspection, Metrology, Functional
testing, Managing non- conformance. Control charts for variables and attributes, Process capability
analysis, acceptance sampling. The Quality Problem Solving Process.
Module IV Total Quality Management
Strategic Quality Planning, Introduction to TQM, Organizing for TQM, Benefits of TQM, , Kaizen,
Benchmarking, Organizing for TQM Quality Circles, Kaizen, Benchmarking for quality
improvement, TQM in service organisations, Training for TQM. Implementing a TQM program.
TPM.
Module V: ISO:9000 ISO:14000 and other Quality standards.
ISO - 9000, Baldrige Award, Balanced Score card, ISO - 9000 Vs the Baldrige Award. ISO 14000,
Management systems for Health and Safety. Auditing and certification process. Six Sigma Initiatives.
Suggested Readings:
1. The Management and control of quality, 2nd Ed. James R. Evans and William M. Lindsay, Jaico
Publishing House, Mumbai, 1994.
2. Quality Planning and Analysis, J.M. Juran and Frank K. Gryna, Tata McGraw, Hill, Mumbai, 1970.
3. Quality control and Application Bertrand L. Hansen and Prabhakar M. Ghare, Prentic-Hall (I), New
Delhi 1993.
4. Handbook of Quality Management, Ed. Dennis Lock, Jaico Publishing House, Mumbai, 1993.
5. Quality Circles, D. Chandra, Janakiram, Roy and Bandekov, Tata - McGrow Hill, New Delhi .
6. Quality in Totality, Parag Diwan, Deep & Deep Publications, New Delhi,1995
7. Total Quality Management, Joel E.Ross, Vanity Book International, New Delhi, 1996.
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6 LOGISTICS MANAGEMENT
Objectives
The Course is designed to explain basic theory and techniques of logistics to examine the
issues and problems associated with logistics in a changing business environment, and to
show how logistics can improve an enterprises effectiveness and competitiveness Students
would be encouraged to use computer software packages for problem solving.
Course Contents
Introduction to logistics and its interface with Production and marketing; Measures of
Logistics; physical Distribution and Logistics; Logistics System Analysis and design;
Warehousing and Distributing Centers; location; Transportation Systems; facilities and
Services ; Dispatch and Routing decisions and Models Inventory Management Decisions;
Logistics Audit and Control; Packaging and Materials Handling; International Logistics
management; Logistics Future Directions.
Suggested Readings
1. Ballalu, Renald H. Business Logistics Management, Englewood cliffs, New York,
Prentice hall Inc., 1992
2. Beal K. A Management Guide to Logistics Engineering U.S.A. Institute of Production
Engineering, 1990.
3. Benjamin S.B. Logistics Engineering and management, Englewood Cliffs, New York,
Prentice Hall Inc., 1996
4. Bowersox, D J and closs, D J logistics management: A System Integration of Physical
Distribution. New York, macMillan, 1986
5. Christopher, M Logistics and Supply Chain Management; Strategies for Reducing
Coists and Improving Services London, Pitsman, 1992.
6. James, C.J. and Wood Donald F. Contemporary Logistics, New York, Macmillan,
1990
7. Shapiro, R Logistics Strategy: Cases and Concepts St. Paul, West 1995
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8 TRANSPORTATION MANAGEMENT
Objectives
The objective of the course is to acquaint the students with the problems faced in planning
policy and executing the transportation system.
Course Contents
Growth of Urbanisation and problems of Transportation; Transport-Challenges and
Limitations; Government Activities in Transportation; Transportation systems Planning,
Operation and Management; Trip Generation and Distribution; Load Planning;
Transportation Modes and their Selection; Sequential Travel Demand Forecasting Models;
Future developments in Transportation, Motor Vehicle Act 1988 and its impact on Urban
Transport system; Emission Norms.
Suggested Readings
1. Baerwald, J.E. Transportation and Traffic Engineering Handbook Englewood Cliffs,
New Jersey Prentice Hall Inc. 1976
2. Bell G. etc. The business of Transport, Plymouth, McDonald and Evans.1984
3. Dickey J W Metropolitan Transportation Planning New Delhi, Tata McGraw Hill,
1980
4. Grey G E and hole, L.A. Public Transportation Planning Operations and management,
Englewood Cliffs New Jersey, Prentice hall Inc. 1979
5. Gupta M.P> Metropolitan Transportation System New Delhi, national, 1983
6. Papacostas, C S Fundamentals of Transportation Engineering Englewood cliffs, New
Jersey, Prentice hall Inc., 1987.
The list of cases and specific references including recent articles and reports will be
announced in the class at the time of launching of the course.
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