Most Comprehensive Call Recording & WorkForce Optimization Solution for Cisco Platform
Overview
Whether you are a large enterprise with thousands
of seats, or a small to medium sized business with
branch and at-home workers, KnoahSofts Harmony call
recording & Workforce optimization solution offers Cisco
IP Telephony customers a comprehensive, yet affordable
and tightly integrated set of web-based modules for
Recording, Quality Evaluation, Surveying, Coaching,
Training, Performance Management, Speech Analytics
and Workforce optimization solution.
Harmony is built for IP Telephony (IPT) from the
ground up and can seamlessly integrate into any Cisco
IPT environment. Harmonys Cisco integration is precertified, offering an easy to install and dependable call
recording.
Harmony seamlessly scales from single site environments
to distributed, multi-site enterprises.
HIGHLIGHTS
Active Recording with BiB & TAPI/JTAPI
Active Recording with Cisco MediaSense
Passive Recording (SPAN Based)
SCCP and SIP Support
CTI Integration
Screen captures
ACD Reporting
Harmony is the acknowledged leader in providing Call Recording & Work Force Optimization solutions for contact centers,
banking environments and other settings. Its advanced VoIP recording technology is supported by the industry leading
technology, unmatched support capabilities, market-leading expertise in implementing mission critical solutions, and a
proven ability to provide advanced value-added applications.
Learn more about how KnoahSoft can help you with your VoIP call recording, quality and performance
management needs at knoahsoft.com.
USA: (+1) 702-722-5000 | email: sales@knoahsoft.com
India: (+91) 40-44309777 | website: knoahsoft.com
UAE: (+971) 50 672 5607 | 701 N. Green Valley Parkway, Suite 200
Henderson, NV 89074
2012 KnoahSoft, Inc. All rights reserved. KnoahSoft and the KnoahSoft logo and combinations thereof, Harmony are trademarks.