INTRODUCTION

HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai,
Maharashtra. It is the fifth largest bank in India by assets, incorporated in 1994. It is the largest private sector
bank in India by market capitalization as of 24 February 2014. As on Jan 2 2014, the market cap value of
HDFC was around US$26.88 billion, as compared to Credit Suisse Group with US$47.63 billion. The bank
was promoted by the Housing Development Finance Corporation, a premier housing finance company (set up
in 1977) of India. According to the Brand Trust Report 2014, HDFC was ranked 32nd among India's most
trusted brands. As of 31 March 2013, the bank had assets of INR 4.08 trillion. For the fiscal year 2012-13, the
bank has reported net profit of INR 69 billion, up 31% from the previous fiscal year. Its customer base stood at
28.7 million customers on 31 March 2013.
Company Profile

Established in 1977
Founder: Mr. H. T. Parekh
Current Turnover: Rs. 3.02 trillion
No of employees: 1700
Chairman: Mr. Deepak Parekh
Primary Objective: Promoting homeownership by providing long-term finance to households.

Business Objectives

Develop close relationships with individual households.

Maintain our position as the premier housing finance institution in the country.
Transform ideas into viable and creative solutions.
To grow through diversification by gaining leverage from our existing client base.

PRODUCTS
HDFC Bank offers the following core products:
NRI banking

Under NRI Banking, HDFC offers:

Accounts & Deposits
Money Transfer
Investments & Insurance
Research Reports
Payment Services

SME banking

Under SME Banking, HDFC offers:

Accounts & Deposits

Business Financing
Trade Services
Payments & Collections
Cards

Wholesale banking
HDFC offers Wholesale Banking for Corporates and Financial Institutions & Trusts. The Bank also provides
services such as Investment Banking and other services in the Government sector.

SERVICES
Wholesale banking services
HDFC Bank provides a range of commercial and transactional banking services, including working capital
finance, trade services, transactional services, cash management, etc. to large, small and mid-sized corporates
and agriculture-based businesses in India. The bank is also a leading provider of these services to its corporate
customers, mutual funds, stock exchange members and banks.
Retail banking services
HDFC Bank was the first bank in India to launch an International Debit Card in association with VISA (Visa
Electron). The bank also issues the MasterCard Maestro debit card. The Bank launched its credit card business
in late 2001. By the end of June 2013, it had a credit card base of 5.94 million. By March 2012, the bank had a
total card base (debit and credit cards) of over 19.7 million. The Bank is also one of the leading players in the
"merchant acquiring" business with over 240,000 point-of-sale (POS) terminals for debit / credit cards
acceptance at merchant establishments. The Bank is positioned in various net based B2C opportunities
including a wide range of Internet banking services for Fixed Deposits, Loans, Bill Payments, etc.
Treasury
The bank has three main product areas - Foreign Exchange and Derivatives, Local Currency Money Market &
Debt Securities, and Equities. These services are provided through the bank's Treasury team. To comply with
statutory reserve requirements, the bank is required to hold 25% of its deposits in government securities. The
Treasury business is responsible for managing the returns and market risk on this investment portfolio.

OPERATIONS

As of 30 September 2013, HDFC Bank has 3,251 branches and 11,177 ATMs, in 2,022 cities in India, and all
branches of the bank are linked on an online real-time basis. The Bank has overseas branch operations in
Bahrain and Hong Kong.
HDFC Bank has two subsidiaries:
HDB Financial Services Limited (HDBFS)
HDBFS is engaged in retail asset financing. It is a non-deposit taking non-bank finance company (NBFC).
Apart from lending to individuals, the company grants loans to micro, small and medium business enterprises.
It also runs call centres for collection services to the HDFC Banks retail loan products. HDFC Bank holds
97.4% shares in HDBFS. As of March 31, 2013, HDBFS has 230 branches in 184 cities. During the FY 201213, HDBFS had turnover of INR 9.6 billion and profit after tax of INR 1 billion. It has 6,404 employees as of
31 March 2013.
HDFC Securities Limited (HSL)
HSL is engaged in stock broking. As of March 31, 2013, HDBFS has 194 branches across 150 cities. HDFC
Bank has 62.1% shareholding in HSL. During the FY 2012-13, HSL had turnover of INR 2.3 billion and profit
after tax of INR 668 million. During the year, the Company received the Best e-Brokerage Award - 2012 in
the Outlook Money Awards in the runner up category.

LISTINGS & SHAREHOLDING

The equity shares of HDFC Bank are listed on the Bombay Stock Exchange, where it is a constituent of the
BSE SENSEX index, and the National Stock Exchange of India, where it is a constituent of the CNX Nifty. Its
American Depositary Shares are listed on the NYSE. Its Global Depository Receipts (GDRs) are listed on the
Luxembourg Stock Exchange where 2 GDRs represent one underlying equity share of HDFC Bank.
Shareholding
On 30 September 2013, the promoter group Housing Development Finance Corporation held 22.72% of its
equity shares. 33.61% of the shares were owned by the Foreign Institutional Investors (FII). Around 428,000
individual public shareholders own approx. 8.43% of its shares. The remaining 35.24% shares are owned by
others.

Shareholders (as of 30-September-2013)

Shareholding

Promoter Group (HDFC)

22.72%

Foreign Institutional Investors (FII)

33.61%

Individual shareholders

08.43%

Bodies Corporate

08.01%

Insurance companies

05.38%

Mutual Funds/UTI

04.34%

NRI/OCB/Others

00.40%

Financial Institutions/Banks

00.09%

ADS/GDRs

17.02%

Total

100.0%

EMPLOYEES
As of 31 March 2013, the company has 69,065 employees, out of which 12,295 are women (17.80%). In June
2013, the company reported an annual attrition rate of approx. 20%. During the financial year 2012-13, the
company incurred INR 42 billion on employee benefit expenses.

CONTROVERSIES
Money laundering allegations
On 14 March 2013 an online magazine named Cobrapost.com released video footage from Operation Red
Spider showing high-ranking officials and some employees of HDFC bank and two other leading banks,
willing to turn black money into white, a violation of Money Laundering Control Act.

Following the release of the footage, the Government of India and RBI ordered an inquiry. The banks under
question also conducted investigations of their own. HDFC appointed Deloitte Touche Tohmatsu to conduct a
forensic inquiry. The bank also appointed Amarchand & Mangaldas & Suresh A Shroff & Co (AMSS), a law
firm based in India, to investigate in association with the internal departmental inquiry, the breaches in the
banks code of conduct and ethical standards by the officials involved. On March 16, 2013, HDFC released a
statement announcing the suspension of over 20 employees involved in the videotape to ensure fair and
unbiased investigation process.
The RBI forensic investigation did not reveal any prima facie evidence for the allegations of money laundering.
Deputy Governor at RBI, K.C. Chakrabarty, said in an interview that no transactions had taken place. The
Executive Director of HDFC, Paresh Sukthankar, also confirmed that their investigations revealed the same on
April 24, 2013, The issue is being reviewed and investigated from multiple quarters. Clearly, all the
investigations have shown that there have been no instances of transactions actually taking place. Our belief is
that the existing processes seem to have worked in not allowing these transactions to happen.
However, RBI investigations revealed violations of KYC (Know Your Customer) norms, for which the three
banks were imposed penalty, with Rs. 4.5 crores imposed on HDFC.

CORPORATE SOCIAL RESPONSIBILTIES

HDFC, 'Corporate Social Responsibility' has always been an evolving concept, akin to its 'learning by doing'
philosophy. CSR is an integral part of its operation and viewed as commitment to operate ethically and
contributing to economic development while improving the quality of life of its employees as well as that of
the local communities and society at large. It has professionally nurtured each of its social initiative as an
investment, with a special focus on Education and livelihood. The major initiatives taken by the Bank in this
direction over the last few years cover the following areas:

Education
Livelihood training and support
Environmental sustainability
Employee welfare, health and well being
Employee engagement

CSR at Workplace
(a) Human Resource
The bank constantly trains and empowers its 55,752 large workforce through programs conducted by internal
and external faculty. It lists people as one of its stated core values
(b) Code of Ethics

HDFC strives for honest and ethical conduct, including the ethical handling of actual or apparent conflicts of
interest, full, fair, accurate, timely, and understandable disclosure in the periodic reports required to be filed by
the issuer; and compliance with applicable governmental rules and regulations across all business functions.
The Bank adheres to Section 406 of the Sarbanes-Oxley Act of 2002 and the rules and regulations framed by
the Securities and Exchange Commission of USA and other statutory and regulatory authorities in India and
USA. The code is applicable to the Managing Director (Chief Executive Officer), the Chief Financial Officer
and members of senior management of the Bank.
(c) Complaints Handling
The Bank supports a formalised system for receiving, retaining and treating complaints received, and
procedures for the confidential and anonymous submission by employees. Under this policy, employees are
encouraged to report questionable accounting matters or any fraudulent financial information provided to
shareholders, the government or the financial markets, or any conduct that results in a violation of law by the
Bank or in a substantial mismanagement of the Banks resources, to the management. HDFC also has a whistle
blower policy in place for reporting on any malpractice in the organization. 2.2 CSR at Market-place (a)
Promoting Financial Awareness In addition to providing various products and services to its clients, the Bank
believes that imparting education and training to these target segments is equally essential to ensure
transparency and create awareness. Through these programs the Bank provides credit counselling and
information on parameters like saving habits, better utilization of savings, features of savings products, credit
utilization, asset creation, insurance, income generation program etc.
CSR at Market-place
(a) Promoting Financial Awareness
In addition to providing various products and services to its clients, the Bank believes that imparting education
and training to these target segments is equally essential to ensure transparency and create awareness. Through
these programs the Bank provides credit counselling and information on parameters like saving habits, better
utilization of savings, features of savings products, credit utilization, asset creation, insurance, income
generation program etc.
HDFC and UTI together lunched an Investor Education Initiative called "Swatantra" on 5th February, 2011 in
the states of Kerala, Karnataka and Tamil Nadu. The programme aimed to create investor awareness about the
various financial products and wealth generation options through mobile phones, internet tools (face book,
twitter), financial calculators and planners, and also other conventional methods. HDFC Bank utilized huge
network of rural and semi-rural branches across Kerala, Karnataka and Tamil Nadu to interact with millions of
people living in rural areas to impart financial knowledge.
(b) Sustainability Reporting
The bank has engaged consultants to create an in-house capability for triple bottom line reporting, based on the
Global Reporting Initiative guidelines. This is a disclosure tool used to communicate important information

regarding the organization and its performance across social, environmental, and economic parameters to
stakeholders.
(c) Fair Practices Code
This Code is pursuant to the Guidelines issued by the National Housing Bank on Fair Practices Code for
Housing Finance Companies. Major Objectives of this code include following fair and transparent business
practices, encouraging market forces through fair competition, having cordial relations with its customers.
Fair Lending
The bank would ensure timely disbursement of loans sanctioned in conformity with the terms and conditions
governing such sanction. It would give notice of any change in the terms and conditions including interest
rates, service charges etc. The bank would not discriminate on grounds of sex, caste and religion in the matter
of lending. However, this does not preclude the bank from participating in credit-linked schemes framed for
weaker sections of society. In the matter of recovery of loans, the bank would not resort to undue harassment or
use of force.
Grievance Reddressal
In case of any grievance or complaint, the customers can contact the Grievance Redressal officer who belongs
to the specifically created Grievance Redressal Cell by HDFC.

CSR at Community
Shelter Assistance Reserve
Close to 190 social and development initiatives were supported during FY 2010-11 through the Shelter
Assistance Reserve. The overall utilisation from the Reserve stood at Rs. 8.88 crore. The segment-wise breakup of the utilisation is illustrated in the chart below

Community development Activities in India

S.No

Area

Initiative

Activities

Partnering

organisati

Employee

participation

in

summer

camps,
English-speaking
paper
1

Employee

waste,

classes;

assistance

collection
in

of

academic

support programs, donation of blood.

Volunteering

Other activities Focus on creating self-

reliance and promoting

education
10 schools
in in the
GiveIndia
A
web portal
raises funds and
interiors
of the country
Pune on a
contributions
reading
From individuals across
world
(including
program
that
employees and customers)
and directs
covers over
these donations to NGOs.
5,000

Payroll Giving

Payroll
Givingwith
program
already
has more Save The
children.
Partnership
NGO,
Save The

Children
Children
The
bank
The bank has operated various preSave
Focusing on long-term recovery initiatives
schools
in areas where drop-out rates
The
including livelihood support and school
Community
are high.
Children
rehabilitation of flood victims in Leh.
Developmen

Focus on childs first generation

Project
18 temporary schools were set up at
t
Folk Arts
and counselling
their
learning
HDFC partnered
with FolkofArts
parents onto
importance of education.
Rajasthan

Pre-

The
bank currently
reaches
out to to pursue Lok Kala
provide
scholarship
to children
over
9,000 education
children in Mumbai,
counsellin
higher
and alsoDelhi
learn their SagarSans
Folk
Support for vocational training to
traditional Merasi artistic legacy, with an ha n (LKSS
Arts
individuals to
aim to eradicating illiteracy, fostering
Rajasthan
enable them to have regular and
community development, and celebrating
sustainable income
cultural understanding.
Ofers non-formal vocational and
school

Arts
4

and
Sport
s

technical education programs in trades

such as welding, plumbing,
maintenance,

electrical

mobile repair, tailoring,

construction, making of paper bags, gel

candles, wax candles, basket weaving,
agarbatti rolling.
Livelihoo
3

Rajasthan

d
Training
&

An active lending program for customers

below the poverty line through the
formation of self- help groups.
Training

programs

to

the

borrowers

that nurture the appropriate skill sets as

A public
ensure

Education
1

and
Livelihoo
d

School
Adoption

hip

that

partnership

children

in

to

municipal

schools have access to quality education.

Teachers

are

also

assisted

with

innovative teaching methods and learning

&
Scholars

private

material.

HDFC

Bank

is

presently

supporting

seven schools in Mumbai covering 1,850

children and

10 schools in Pune on a reading

program that
covers over 5,000 children.

The bank also supports 1500 girls in

Mumbai, Sheopur and Chattisgarh by
providing them scholarships.

Over

1,000

children

in

Mumbai,

Bangalore, Hyderabad and Kolkata are

Tbeing
h e bank
has operated
precovered
through various
the Educational
schools in areas where drop-out rates
are high.
Focus
learning
2

Preschool

on childs first generation

and

counselling

of

their

parents on importance of education.

T h e bank currently reaches out to

counsellin

over 9,000 children in Mumbai, Delhi

and Hyderabad.

 Support for vocational training to

individuals to
enable them to have regular and
sustainable income

Ofers

non-formal

vocational

and

technical education programs in trades

such as welding, plumbing,
maintenance,

electrical

mobile repair, tailoring,

construction, making of paper bags, gel

candles, wax candles, basket weaving,
agarbatti rolling.
Livelihoo

A n active lending program for customers

below the poverty line through the

Training
&

formation of self- help groups.

Training

Bhavishya
- Yaan
Mission

to

the

borrowers

that nurture the appropriate skill sets as

Support

The

programs

well as the provision of market linkages

Continuing

partnership

public

private

of

for

overall development of underprivileged Mumbai,

children of Mumbai helping them to Municipal

shed their inhabitations and motivate Corporatio

Savarkar
n of
them
A school
was born
from
the association
to move
ahead
in life.
Trust

which
aimed at running schools for tribal
children in the interiors of Maharashtra
Running
School
for Tribal

Rotary clu

(district Dahanu).
T h e school provides free education,
stay, clothing, food and medical
treatment for all students.
T h e school caters to over 300 children
upto Std.


Running

Swami

HDFC partnered this initiative by

Vivekanan

supporting 10

School

Single Teacher schools in one block of Society

for Rural

Kanchipuram district of Tamil Nadu,

children

which is engaged in promoting broadbased and cost- effective education in

Partnered with
for lighting
arithmetic
andChirag
languages
for of
under Chirag
villages in
Wada Taluka, Thane District, through
Solar energy, by providing them with

solar lanterns. These lanterns are made

by physically & mentally challenged
VishwasVidyalaya
- HDFC backward
partnered Vishwas
individuals from economically
with
Vishwas to support their initiative of
empowering
Gurgaon.

Empowering

has

of Diferently

care

Abled

the

in

The belief is that everyone

right

and

disabled

to

access basic health

education

irrespective

of

disability, gender, class or caste.

Sneha

HDFC partnered SNEHA in its

initiative of
providing solutions to issues of nutrition
and health in urban slum communities.
Improvin
g
Nutrition
and
Health in
urban
slums

Specifically with respect to the concerns

of

unhealthy

newborn

babies

and

unhealthy lactating mothers.

The program is run in 9 wards of
Mumbai specifically with health posts
covering a population of approximately
100,000

and

homes/tertiary

with
hospitals

maternity
covering

 HDFC

has

been

supporting

St. Jude

the

India

on-going

running expenses of the Centres for the Child-Care

past several years of St. Jude India Centre
Child-Care Centres
T h e Centre caters to a huge unmet
social need to provide a safe and clean
Child care

environment for children to recuperate

following treatment for serious chronic
HDFC has
diseases.
supporting

Health
Services

been

Alert India

regularly

the

ongoing

activities

of

Alert-India,

Leprosy

which

is works towards eradication of

Eradication

leprosy for the last 28 years.

T h e i r Leprosy Elimination Centre is a
one of a kind in the country. It is in
contact with over a
1,000 patients living in their project
HDFC
areas. supported the running expense SPACE

Betterme

of the

nt of

workshop of SPACE, an NGO working for

Adults

betterment

of

adults

affected

by

Cerebral Palsy for a period of one year

(c) Financial Inclusion

HDFCs initiatives target segments of the population that have limited or no access to the formal banking
system for their basic banking and credit requirements, by building a robust and sustainable model that
provides relevant services and viable and timely credit that ultimately results in economically uplifting its
customers.6The bank in partnership with 104 Microfinance institutions and 203 NGOs has extended credit
facilities exceeding Rs. 700 crores in 17 states and has financially included over 2 million rural households
creating inroads to alleviate poverty that is prevalent in certain sections of the country . By March 31, 2014
HDFC Bank will endeavour to bring 10 million households currently excluded from basic banking services
under the fold of this program.

(d) Rural Initiative

The Bank offers products and services such as savings, current, fixed & recurring deposits, loans, ATM
facilities, investment products such as mutual funds and insurance, electronic funds transfers, drafts and
remittances etc. in its rural and under banking locations. Some of these branches are hubs for other inclusion
initiatives such as direct linkages to self-help groups and to promote mutual guarantee micro-loans, POS
terminals and information technology enabled kiosks, as well as other ICT initiatives such as mobile banking in
these locations. Apart from loans directly linked to agriculture such as pre and post-harvest credit, there are
many other credit products that the Bank uses to aid financial betterment in rural locations. Loans for tractors,
commercial vehicles, two wheelers etc. supplement the farmers income by improving productivity and
reducing expenses.
(e) Loans to Self Help Groups and Mutual Guarantee Micro loans
HDFC Bank has been working with various non-government organizations in order to cover a wider consumer
base than that it could have reached through its branch network. The NGOs that the Bank partners work with
the objective of providing credit for income generation activities, (often by providing training, vocational
guidance and marketing support to their members). Over the last one year the Bank has accelerated its direct
linkage program to self-help groups, under this program the Bank itself works at the grass root level with
women in villages, conducts financial literacy programs, forms groups and then funds these groups for income
generation activities. Till date the Bank has lent to over 54,000 self-help groups covering approximately 8 lakh
households.
(f) Agriculture and Allied Activities
An innovative model has currently been implemented with dairy and sugarcane farmers. The initiative
currently underway includes the appointment of dairy societies and sugarcane co-operatives as business
correspondents, through whom the Bank opens accounts of individual farmers attached to these societies. The
societies route all payments to the farmers.

(g) Small and Micro Enterprises

The Bank offers complete banking solutions to micro, small and medium scale enterprises across industry
segments including manufacturers, retailers, wholesalers / traders and services. The entire suite of financial
products including cash credit, overdrafts, term loans, bills discounting, export packing credit, letter of credit,
bank guarantees, cash management services and other structured products are made available to these
customers.

Environmental CSR
(a) Environmental Sustainability
HDFC Bank believes in taking responsibility for the effects of its operations in society and on the environment
and this belief embodies its approach to the reduction of carbon emissions. Taking forward this commitment
the Bank has undertaken the following projects:
1. Annual Foot-printing / Calculation of its carbon emissions
The Bank has developed and put in place a template to collate and calculate its carbon emissions on an annual
basis. This provides us with our emissions regarding travel, electricity, paper and other utilities, which then
enables us to take efforts in specific areas in order for the Bank to reduce the impact of its operations on the
environment.
2. Carbon Disclosure Project
The Bank has been associated with the carbon disclosure project since 2007, adhering to their disclosure
practices, each year they have strived to improve the quality of reporting and the number of parameters that go
into the disclosure. In the year 2010, HDFC Bank registered as a signatory to the carbon disclosure project.
3. Carbon Management Awareness
Employees are made aware of the importance of conservation of natural resources and smart resource
management techniques through various e-mailers and other communications sent out periodically.
(b) Green Initiative
In line with its commitment to green and sustainable development HDFC bank has followed green principles in
the construction of its back office premises located in Mumbai. The building core and shell has been designed
and implemented in lines with a LEED rating of 'gold'. All materials used in the construction of the interiors of
the building conform to green norms for commercial premises. The operations of the premises consume less
than one watt per square foot of space. Indoor air quality is monitored through Co2 control and sewage for the
building is treated and recycled.
Corporate Governance
The Composition of the Board of Directors of the Bank is governed by the Companies Act, 1956, the Banking
Regulation Act, 1949 and the listing requirements of the Indian Stock Exchanges where the securities issued by
the bank are listed. The Board has following ten (10) Directors as on March 31, 2011:Executive Directors
Mr.AdityaPuri:-Holds a Bachelor's degree in Commerce from Punjab University and is an associate member
of the Institute of Chartered Accountants of India. He has been the Managing Director of the Bank since
September 1994.

 Mr. Harish Engineer:-is Science Graduate from Mumbai University and holds a Diploma in Business
Management
Mr.PareshSukthankar:-Did his Masters in Management Studies (MBA) from Jamnalal Bajaj Institute
(University of Mumbai) and the Advanced Management Program (AMP) from the Harvard Business School.
Non-Executive Director
Mrs.RenuKarnad:- represents HDFC Limited on the Board of the Bank. She is a Law graduate and also holds
a Master's Degree in Economics.
Independent Directors
Mr. C. M. Vasudev: - holds a Master's Degree in Economics and Physics. He joined the Indian Administrative
Services in 1966
Mr.AshimSamanta:- holds a Bachelor of Commerce degree from University of Mumbai. He has vast
experience in the field of bulk drugs and fine chemicals.
Dr.PanditPalande:- extensive experience of working in the fields of business administration, management and
agriculture.
Mr.ParthoDatta:- appointed as an additional Director during the year. He is an associate member of the
Institute of Chartered Accountants of India (ICAI)
Mr. Bobby Parikh: - holds a Bachelor's degree in Commerce from the Mumbai University and qualified as a
Chartered Accountant in 1987
Mr. A. N. Roy: is M.A., M.Phil. And is a distinguished retired civil servant. During his long career of 38
years in the prestigious Indian Police Service ("IPS") Various Committees of BOD
Audit and Compliance Committee
Compensation Committee
Investor Grievance (Share) Committee
Risk Policy and Monitoring Committee
Credit Approval Committee
Premises Committee
Nomination Committee
Fraud Monitoring Committee
Customer Service Committee

 Efforts would lead to reduced events of critical illnesses or hospitalisation.

Competitor Analysis
HDFC

ICICI

SBI

CITIBANK

Profits(in Cr Rs)

3926

5151

7370

48760

Spending on CSR(in Cr Rs)

8.8

40

80

460

% Spending on CSR

0.22

0.77

1.08

0.94

If government imposes 2% legal

78.52

103.2

147.4

17.2 (Citibank

binding on

India)

Awards and recognitions

2013[edit]
Outlook Money award 2013

Best Bank in Large Banks Category

IBA Innovation Awards

Most Innovative Use of Technology

Dun & Bradstreet Polaris Financial Technology Banking Award

2013

Institutional Investor

Forbes Asia

Best Private Sector Bank Technology Adoption

Best Private Sector Bank Retail
Overall Best Private Sector Bank

Best Bank in Asia

Mr. Aditya Puri - Best CEO

Fab 50 Companies List for the 7th year

Best Private Sector Bank: Large

Sunday Standard Best Banker Awards

Safest Bank: Large

Mr. Aditya Puri: Top Achiever

Asia Money 2013

Best Domestic Bank in India

Mr. Aditya Puri: Best Executive in India

MACCIA Awards 2013

Best in Financial Services: Bank Category

UTI Mutual Fund CNBC TV 18 Financial Advisory Awards 2012

Best Performing Bank - Private

Dun & Bradstreet Corporate Awards 2012

Best in Banking sector

NDTV Profit Business Leadership Awards 2012

Winner in the banking category

NASSCOM CNBCTV18 IT Innovation Award

Best IT Driven Innovation in Banking

(COMMERCIAL)

The National Quality Excellence Awards

Best Customer Service Result

Brand Trust Report 2013

Most Trusted Finance Brand

Best Bank: New Private sector

FE Best Bank Awards

Best in Strength & Soundness

Mr. Aditya Puri: Best Banker

Skoch Financial Inclusion Awards 2013

Organization of the Year

Guinness World Record

For The Annual Blood Donation Drive

2012
DSCI Information Technology Award 2012

Businessworld Awards for Banking Excellence 2012

HT-Mars Customer satisfaction survey

CSO Forum Information Technology Award 2012

Economic Times

CNBC TV18's India Best Banks and Financial Institutions Awards

2012

Security in Bank (2nd time in a row)

Security Leader of the Year (Banking)

Most tech-friendly Bank

Deal of the year (Rupee Bonds)

Winner: Bank and Credit Card customer satisfaction

Survey

Best Organization for Information Security Practice

(2nd time in a row)

ET Awards for Corporate Excellence - Company of the

Year 2012

Best Private Sector Bank

Mint-Aon Hewitt study on India's Best Managed Boards 2012

One of India's six best managed Boards 2012

Forbes Asia

Fab 50 Companies - Winning for the 6th year

Best Online Bank

Best Use of Business Intelligence
IBA Banking Technology Awards 2011

Best Customer Relationship Initiative

Best Risk Management & Security Initiative
Best Use of Mobility Technology in Banking

Overall Best Bank

Dun & Bradstreet Banking Awards 2012

Best Private Sector Bank

Asset Quality - Private Sector
Retail Banking -Private Sector

IDRBT Banking Technology Excellence Awards 2011-12

Best Bank in 'IT for Operational Effectiveness'

category

Asia Money 2012

Best Domestic Bank in India

India's Top 500 Companies -Dun & Bradstreet Corporate Awards

Best Bank in India

Finance Asia

UTI Mutual Fund CNBC TV 18 Financial Advisor Awards 2011

Asian Banker International Excellence in Retail Financial

Services Awards 2012

5th Loyalty Summit award

Best Managed Company

Best CEO - Mr. Aditya Puri

Best Performing Bank Private

Best Retail Bank in India

Best Bancassurance
Best Risk Management

Customer and Brand Loyalty

Brand Trust Report 2012

Skoch Financial Inclusion Award for 2012

ICAI Awards 2011

Most Trusted Finance Brand

Skoch Foundation Award for the SHG/JLG Linkage

Programme

Excellence in Financial Reporting