Solution Ramp-Up

Beispiel:
mySAP ERP 2004
Thomas Baur, SAP AG
April 21, 2005

Ramp-Up Process & Value

mySAP ERP 2004 Ramp-Up - an example
Ramp-Up and Hosting
What to remember

SAP Ramp-Up
A Cornerstone in SAPs transition to a
Market Driven Solution Provider / Trusted
Innovator
What is SAP Ramp-Up?
SAPs standardized Market introduction process (as
part of Product Innovation Lifecycle - PIL)
Valid for all solutions
Global
Provides software for Go-live

What is SAP Ramp-Up NOT:

A temporary initiative providing beta versions for field
testing
A separately billable Service package

SAP AG 2004, Transition and Upgrade to mySAP ERP/ 3

Quality in Ramp-Up = Quality for Productive Use

Develop

Development Close

Solution
Validation

Developer
Test

Productive
Quality

Optimize

Implementation in
simulated customer
environment

Similar to Programs of
other SW
vendors

Pilot
Project

Quality

Deploy

Special program only for

limited customers

Release to every
customer

Period to build market

credential (reference)

Unrestricted Shipment

Ramp-Up Program Start

Ramp-up <SAP Solution> Key Performance Indicators

Type

Key Performance Indicator

Values Provided by

Total Number of active Cust. delivered Ramp-up

EMEA Central
EMEA New s
North America
Feedback / Release by
Latin
America
Market
Asia
Japan
Number of reference customers
Ramp-up
Call rate per customer/week
Support
Total Number of Customers Live
Ramp-up
EMEA Central
EMEA New s
Controlled Ramp-Up of
North America
# of Customers
Latin America
Asia
Japan
Number of new installations

KPI's - Target and Actual Exit Criteria

KPI Ow ner

20

Field Operations
Support

5
5
8
0
2
0
10
<5

Ramp-up owners

5
2
1
2
0
0
0
all

Trained SAP Consultants (Application /

Ramp-up KT
Qualifying of
Basis)
Supporting SAP Units Trained Partner Consultants (Appl./
Ramp-up KT
Basis)

Completion of Solution

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Backlog in Man Days

% of new errors / total of incoming
messages
SFG Delivery %age of live projects
Best Practices available
Customer Training available
% Msg. Resolved by Support/Total
Msg.

Total

Ramp-up owners

80
20

tbd.

tbd.

Support
tbd.
no
no

GBU

Support

Support

tbd

<= 30%
tbd
no
currently not planned

> 40%

SAP Ramp-Up: Equipping Early Adopters with the Best of

SAP Customer Services Network (SAP CSN)
SAP Ramp-Up offers a broad range of premium services to
early customers through a single point of contact.

SAP RAMP-UP

SAP
Safeguarding

SAP Global
Active
Support

Ramp-Up
Project
Staffing

SAP
Consulting

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Ramp-Up
Hosting

SAP Hosting

Ramp-Up
Knowledge
Transfer

SAP
Education

Ramp-Up
Back Office
Coaching

SAP Ramp-Up

The Ramp-Up Offer

What does Ramp-Up provide to you?
Direct channel into SAP Development Organization
(via the Ramp-Up Back Office)
Free Safeguarding Services (Active Global Support)
Free Project Scoping Checks to identify potential risk
Early Training for customers
Guaranteed Project Staffing with experienced
consultants
Board attention on your project (regular reporting)

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The Value Ramp-Up Provides to You

Accelerated Pay Back
Via project coaching
By a comprehensive Ramp-Up Knowledge
Transfer Model
By getting a head start on achieving business
value with the leading edge solutions

Reduced Risk
Because of Scoping and Coaching
Higher product quality because of PIL

Higher Customer Satisfaction

You become first mover in your industry
You influence the future development of the
solution
Your IT department becomes strategic role
model for other business units
Your employees are empowered by cutting edge
business solutions
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Customer Commitments
Assist in Project Scoping during enrollment
Commitment to:
Install the new software within 2-3 weeks of receipt
Go live
Apply support packages as soon as available

Projects must have direct project involvement of

SAP application & technology consultants
Installation and implementation of Solution Manager
recommended
Regular feedback provision (via project manager to
regional Ramp-Up owners)
Partner consultants must be trained on the new
solution through Ramp-Up Knowledge Transfer
Act as a reference before and after going live

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Ramp-Up Programs: An Overview

Ramp-Up in 2004:
70 Ramp-Up Programs
~3800 Customer Projects
~700 Live Customers
Ramp-Up Planning 2005:
SAP NetWeaver
SAP ERP 2005
SAP CRM 5.0
SAP SRM 5.0
SAP SCM 5.0
Industry M
Industry S
Industry F&PS

Opportunity to join?!

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When and How to Apply for Ramp-Up

If the solutions enhancements
deliver immediate business
benefit to You
If the solution scope fully
covers the scenarios that you
are expecting to use at the end
of the project
Your industry or region is part
of the target corridor definition
If you have an active project
that will start and if possible
also end within the Ramp-Up
timeline
If you agree to be referenceable
and participate in SAPs
marketing program

Customer decides to
participate in Ramp-Up
Account Executive (AE)
completes nomination form
AE and Consultant work with you
to complete Scoping Document
Decision by Steering
committee
Acceptance
Letter to customer
Solution Shipment
Implementation and
Customer Feedback

SAP AG 2004, Transition and Upgrade to mySAP ERP/ 10

Ramp-Up Process & Value

mySAP ERP 2004 Ramp-Up - an example
Ramp-Up and Hosting
What to remember

mySAP ERP Edition 2004

SAP ECC (ECC = ERP Central Component)
as replacement of SAP R/3 Enterprise
Compared to SAP R/3 Enterprise, in SAP
ECC there are architectural changes with
respect to Enterprise Services Architecture,
enhanced usability and new developed
functionality, like the new general ledger
SAP Business Warehouse, SAP Strategic
Enterprise Management, and Internet
Transaction Server integrated into SAP ECC
Customers have the option to run these
components on the same instance that runs
SAP ECC (SAP BW and SAP SEM only on a
project basis) to reduce the system
landscape and safe costs
Running the components on separate
instances is possible as well

SAP AG 2004, Transition and Upgrade to mySAP ERP/ 12

mySAP ERP Edition 2004 Ramp-Up

Key Facts
Ramp-Up started in June 2004
1st time in SAP history: Ramp-Up shortened one month
mySAP ERP 2004 released into
Mass Shipment on Feb. 28th, 2005

Status as of March 1st, 2005

Number of Customers in Ramp-Up:
Live customers:

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> 200
22

mySAP ERP 2004 Ramp-Up Service Map

Discovery

Project
Preparation

Evaluation

Ramp-Up Qualification
Workshop
(free of charge)

Solution Manager
Starter Pack

Ramp-Up
Knowledge Transfer

(free of charge)

(free of charge)

Technical &
ERP
ERP Benefit
Solution
Discovery
Assessment Evaluation
Workshop
(billable)

ERP Project
Preparation

(billable)

ERP
Technical
Deployment

Production
Preparation

Implementation

GoingLive +
CBI

Ramp-Up Installation/Upgrade
Planning Assistance
(free of charge)

Project
Planning
Assistance

(billable)

Concept/
Blueprint

(billable)

mySAP ERP
upgrade bundles
ECC+HCM/SEM/BI

ERP Technical
Implementation

Ramp-Up Back-Office Contact

(billable)

(partly free of charge)

(billable)

Direct Development Support

Implement.
/Upgrade
Assistance

(free of charge)

SAP
Safeguarding

Tech. Integration
Check

GoingLive
Check

(free of charge)

(free of charge)

GoingLive for Functional Upgrade

(free of charge)

Ramp-Up
Project
Hosting

Ramp-Up Project Service

(Project Landscape Hosting)
(1980 / week)

free of charge offerings

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billable offerings

service bundle offerings

Feedback based on Feedback Loop

Lessons Learned from Ramp-Up Projects
Quick distribution of findings within the Ramp-Up
community
Direct access to development and solution management
guarantees quick answers
Improvements / Developments
Until unrestricted shipment
For future releases
Example Areas
Product
Documentation
Best Practices
Services

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Customer Satisfaction
mySAP ERP 2004 Ramp-Up Customers were highly satisfied with
the upgrade!
How satisfied are you with your mySAP ERP upgrade?
3% 0%

38%

59%

1 - very low satisfaction

2 - low satisfaction
3 - medium satisfaction
4 - high satisfaction
5 - very high satisfaction
based on 39 feedbacks from Ramp-Up Upgrade customers

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SAP ECC 5.00 Statistics and Facts

Some statistics

(based on customer upgrades during Ramp-Up)

Resource-minimized vs. Downtime-minimized

15

Number of Customers

Number of Customers

15

10

For most projects the

potential upgrade
downtime is
under 10 hours

10

Average 7,0 hours

0
<5

<10 <15 <20 <25 <30 >30

Downtime in hours
Downtime with strategy resource-minimized
Downtime with strategy downtime-minimized

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<5

<10 <15 <20 <25 <30 >30

Downtime in hours

Estimated Upgrade Configuration/Adjustment Time

How long would you estimate the necessary time to

configure and adjust the upgraded system to have the
same functions available as before the upgrade?
6

customers

5
4
3
2
1
0
less than 1 - 2 days 3 - 5 days
1 day

1-2
weeks

3-5
weeks

more than
5 weeks

based on feedback from 22 Ramp-Up Upgrade customers

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Estimated Upgrade-Project Duration

What is the estimated project duration starting with the business

blueprint and ending with the Go-Live in months?
7

customers

6
5
4
3
2
1
0

1-2
months

3-4
months

5-6
months

7-9
months

10-12
months

13-18
months

19-24
months

>24
months

based on feedback from 20 Ramp-Up Upgrade customers

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Upgrade Reasons of mySAP ERP 2004 Ramp-Up Customers

What were the three top reasons for you to upgrade
0

10

15

20

25

Need for new functionality

Leverage latest technology
Improve usability of existing solution
Collaboration with business partners
Release out of mainstream or extended
maintenance
Reduce total cost of ownership (TCO)
Leverage latest integration capabilities
based on feedback from 23 Ramp-Up Upgrade customers
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Hardware Requirements

Change of Hardware Requirements

compared to Previous Release
35%
30%
25%
20%
15%
10%
5%
0%
-5%
-10%
SAP R/3
4.0B

SAP R/3
4.5B

SAP R/3
4.6B

SAP R/3
4.6C

SAP R/3
Enterprise
(1.10)

SAP R/3
Enterprise
(2.00)

SAP ECC
5.00

Source: OSS Notes: 89305 (4.0b), 113795 (4.5b), 178616 (4.6b), 323263 (4.6c), 517085 (R3E_110), 752532 (R3E_200), 778774 (ECC50)

CPU Database Server

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CPU Application Server

Memory Application Server

Recommendations on Upgrades
Some recommendations based on experience of
previous upgrade projects
Upgrade without implementation of new
functionality (except low hanging fruits)
is preferable
SAP GoingLive - Functional Upgrade Check should
be requested (see next section)
Distribution of new SAPGUI version should be
started as soon as possible
Downtime minimized method should be used
Returning modifications to SAP standard should be
one of the main targets
Customers with Industry Add-Ons should review
the Industry Add-On specific upgrade guides which
can be found at http://service.sap.com/instguides

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Ramp-Up Process & Value

mySAP ERP 2004 Ramp-Up - an example
Ramp-Up and Hosting
What to remember

Ramp-Up seems to be the thing, but....

How to tackle the challenge?
New technology, but: lack of expertise
Tight schedule, but: scarce ressources
Functional focus, but: reliable operation
Cost transparency, but: no experience

How to provide the ressources?

Personnel for reliable system operation
Adequate server and storage hardware

How to concentrate on the core

business?
To become first mover in your industry
To influence the future development of the
solution
To have your IT department become strategic
role model for other business units
To empower your employees by cutting edge
business solutions
SAP AG 2004, Transition and Upgrade to mySAP ERP/ 24

Hosting Services for Ramp-Up Projects

Provide an optimal project environment

+
Secure a qualified and bundled feedback
to development

+
Ensure a shorter project duration

+
Obtain faster and better consolidated support
for technical issues

+
Concentrate on your core business

=
High probability of achieving reference projects
In less time with a calculable effort

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Hosting Services for Ramp-Up Projects The Offering

Access the required infrastructure for a fixed price
Provide a proper ramp-up system environment within 10-15 days
Operation of the defined system landscape
Management of the required operating systems and databases
Set up the required network access connections
Continuous optimization of systems during the implementation phase

Postpone the hardware / sizing commitment

Assistance for sizing the productive system landscape *
Help with choosing the ideal technical system infrastructure *
Help with establishing the operating concept *

Directly influence the product development

Close cooperation with the involved project team as well as SAP Service &
Support and SAP Development

Concentrate on your core business and shorten project duration

Knowledge transfer of operating expertise
Absorb solution specific know-how from our experts
* Details are defined in an supplementary agreement
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Value Proposition Ramp-Up Hosting

Accelerated Implementation
Ramp-up Hosting speeds-up your project Start within days
Quick setup of the required infrastructure and
installation of the solution components
Support to gain fast experience in operating the new
solution infrastructure
Accompanying consulting support if needed delivered by SAP
Consulting

Minimize Risks
Close alignment with SAP
Guaranteed risk and hassle free operation and
support during the implementation phase
No need to make upfront sizing decisions before
knowing more about the real business requirements
No long-term commitment in hardware and infrastructure
No upfront investment needed to build up technical skills

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Value Proposition Ramp-Up Hosting

Summary
Well defined Service Level Agreements, flexible contract durations
(min. 2 months), weekly cancellation after 2 months
Systems operated by SAP experts (technical and application
consultants) linked directly to SAP development
Optional System Handover incl. Empowering Services
after the implementation phase or further hosting of
the production system landscape (additional costs might be
applicable)
Offering limited until end of Ramp-Up phase of the respective
component.
Guaranteed availability: 95%
Price depending on scenario to be realized.

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Ramp-Up Hosting Customers

Some Forerunners
Ramp-Up Hosting mySAP ERP 2004
1.) German folding box manufacturer
mySAP ERP 2004 ECC 5.0
SAP Netweaver 04
Strategic Enterprise Management
2.) German IT Equipment Manufacturer
mySAP ERP 2004 ECC 5.0
SAP Netweaver 04
Data volume 1 Terabyte
Including Upgrade Service
Knowledge Transfer Workshop
3.) German municipal government
mySAP ERP 2004 ECC 5.0
SAP Netweaver 04

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Ramp-Up Process & Value

mySAP ERP 2004 Ramp-Up - an example
Ramp-Up and Hosting
What to remember

Ramp-Up: What to Remember

Ramp-Up based on SAPs updated release
strategy
Software is ready for productive use
(achieved at least former GA quality level)
Customers are selected for Ramp-Up program
based on a business driven target corridor to ensure
market feedback

Allows early implementation at managed risk

To fulfill your business demand
Supported by Ramp-Up Process

Delivers value to you

Accelerated pay back
Reduced implementation risk
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Where to Get Info? Service Market Place alias

Rampup & Hosting

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Download at service.sap.com/rampup >Marketing

Customer Videos
Download:
http://sap.service.com/rampup

Solution Brief: Mat. no 50 056 677

Success Stories: e.g. Mat. no 50 061 734

Contact Jrg Reimesch:

joerg.reimesch@sap.com

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Further Information at SAP Service Marketplace

mySAP ERP

SAP R/3 Enterprise

http://service.sap.com/erp

http://service.sap.com/enterprise

SAP NetWeaver

New Release Strategy

http://service.sap.com/netweaver

http://service.sap.com/releasestrategy

Development News

Release Notes

http://service.sap.com/developmentnews

http://service.sap.com/releasenotes

Upgrade Information Center

Upgrade Focus Group

http://service.sap.com/upgrade

http://service.sap.com/ufg

Online Knowledge Products

Upgrade Safe Guarding

http://service.sap.com/okp

http://service.sap.com/

Maintenance Strategy
http://service.sap.com/maintenance

safeguardingupgrade

Hosting Offering
http://service.sap.com/hosting

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