Introduction
1.0 INTRODUCTION
In the formal corporate sector, this Bank would, among others, offer
the most up-to-data banking services through operating of various
types of deposit and investment accounts, financing trade, providing
letters of guarantee, opening letters of credit, collection of bills
effecting domestic and international transfer, leasing of equipment
and consumer durables, hire purchase and installment sale for
capital goods, investment in low-cost housing and management of
real estates, participatory investment in various industrial,
agriculture, transport, educational and health projects and so no.
1.2 Objectives:
The objectives of this report can be classified into general and
specific objectives.
1.2.1General objectives
between
theoretical
and
practical
knowledge
in
MBL.
To understand the customers perception about reliability of
Mercantile Bank.
To assess the customers perception about responsiveness of
Mercantile Bank.
To explore the customers perception about assertion of
Mercantile Bank.
To realize the customers perception about compassion of
Mercantile Bank.
Bank
questionnaire
and
Limited.
they
They
have
were
been
asked
questions.
b) Secondary Sources/ External Sources
given
some
1.4 Limitations:
The main constraint of the study is time limitations. Many of
Chapter 2
Company overview
2.1
Historical
Background
of
Mercantile
Bank
Limited:
In the backdrop of economic liberalization and financial sector
reforms, a group of highly successful local entrepreneurs conceived
an idea of floating a commercial bank with different outlook. For
them, it was competence, excellence and consistent delivery of
reliable service with superior value products. Accordingly, Mercantile
Bank was created and commencement of business started in 1999.
Mercantile Bank Limited is a scheduled private commercial Bank
established on May 20, 1999 under the Bank Company Act, 1991
and incorporated as a Public Limited Company under Companies
Act, 1994. The Bank started commercial Banking operations from
June 02, 1999. From then within a short time MBL established itself
in a strong position in the economy of the country. It has earned
significant reputation in the countrys banking sector as Bank and
created a wide image in the eye of the people. The current CEO of
MBL is M. Ehsanul Haque. The dream of creating MBL, which is A
Bank of 21st Century, has become successful because of the
initiative of some persons who are the sponsors of MBL. There are
30 sponsors in Mercantile Bank Limited and all of them are highly
regarded for their entrepreneurial competence.
2.2.2 Mission
Will become most caring, focused for equitable growth based on diversified
deployment of resources and nevertheless would remain healthy and gainfully
profitable Bank.
2.2.3 Objectives
Strategic objectives
They
are
constantly
developing
innovative
and
Double
deposit scheme
Family
benefit
maintenance
deposit scheme
1.5 times benefit
deposit scheme
Advance benefit
deposit scheme
Special
savings
scheme
Education
planning deposit
scheme
Super
benefit
deposit scheme
2.5.2
Retail Loans
Consumer credit scheme -Lease finance
Car loan scheme
Home loan scheme
Doctors credit scheme
Any purpose loan
House furnishing loan
Overseas employment loan scheme
Cottage loan
Education loan
Rural development scheme
Corporate loans:
Short term finance
Long term finance
Real estate finance
Import finance
Work order financing
Export finance
Structured finance
Loan syndication
Online banking
Principle Officer
Senior Executive Officer
Executive Officer
Assistant Officer
PO
Senior Executive Officer
Executive Officer
Assistant Officer
techniques
Strengthen
internal
control
and
compliance
system
to
the World Wide Web. On-line Banking has been introduced by the
Bank to provide better services to the customer. The Bank has
already introduces ATM Q-Cash. The Bank has installed SWIFT to
facilitate quick international trade and payments arrangements.
Chapter 3
Analysis
Highly Satisfactory
Neutral
Dissatisfactory
Satisfactory
Highly
Dissatisfactory
11%
6%
20%
Highly satisfactory
Satisfactory
Neutral
26%
37%
Dissatisfactory
Highly dissatisfactory
18%
Highly satisfactory
Satisfactory
Neutral
30%
Dissatisfied
43%
Highly dissatisfied
Installment Of DPS
5%
25%
20%
Highly satisfactory
Satisfactory
Neutral
Dissatisfactory
50%
Highly Dissatisfactory
Interest of loan
18%
Highly satisfactory
14%
Satisfactory
Neutral
18%
9%
41%
Dissatisfactory
Highly dissatisfactory
5%
11%
9%
Highly satisfactory
Satisfactory
21%
Neutral
Dissatisfactory
Highly dissatisfactory
54%
21%
satisfactory,
54%
neutral,
11%
15%
6%
6%
Highly satisfied
22%
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
51%
22%
satisfactory,
52%
neutral,
15%
5% 15%
Satisfactory
Neutral
31%
Dissatisfactory
Highly dissatisfactory
49%
31% neutral, 5%
5%
Highly satisfied
Satisfied
Neutral
Dissatisfied
Highly dissatisfied
95%
8% 8%
Satisfactory
12%
Neutral
27%
Dissatisfactory
Highly dissatisfactory
45%
27%
satisfactory,
45%
neutral,
12%
8% 3%15%
Highly satisfactory
Satisfactory
Neutral
Dissatisfactory
37%
37%
Highly dissatisfactory
Highly satisfied
8% 9%
satisfied
15%
Neutral
25%
Dissatisfied
Highly dissatisfied
43%
25%
satisfactory,
43%
neutral,
15%
Highly satisfactory
30%
Satisfactory
Neutral
Dissatisfactory
Highly Dissatisfactory
49%
6%
Satisfied
22%
Neutral
Dissatisfied
Highly dissatisfied
72%
satisfied,
20%
satisfactory,
40%
neutral,
15%
46%
No
53%
Highly agree
18%
Agree
18%
Neutral
Disagree
35%
19%
Highly disagree
Yes
25%
No
4th Qtr
75%
12%
1% 2%
Excellent
Very good
Good
37%
Average
Poor
48%
Recommendation to others
35%
Yes
No
65%