Voip - Co.uk IPOffice Install Guide

AVAYA IP OFFICE CONFIGURATION GUIDE FOR USE WITH
VOIP.CO.UK SIP TRUNKS
VoIP.co.uk - Avaya IP Office guide
Page 1 of 28
1 PREFACE
1.1 APPROVAL
Name
Adam Crisp
Title
Signature
Date
VoIP.co.uk Director
1.2 CHANGE CONTROL

Version
1
Description
Author
Release
Date
th
VoIP.co.uk technical
6 June 2008
1.3 DISTRIBUTION
Copy Number
Closed Distribution
Owner
Audience
VoIP.co.uk
System Integrators
1.4 GLOSSARY OF TERMS

Abbreviation
Description
AAA
Authentication, Authorization and Accounting
ACL
Access Control List
ALG
Application Layer Gateway
BGP
Border Gateway Protocol
CAR
Committed Access Rate
CDR
Call Data Record
CBWFQ
Class-Based Weighted Fair Queuing
COS
Class of Service
CPE
Customer Premise Equipment
CQ
Custom Queuing
DHCP
Dynamic Host Configuration Protocol
DNS
Domain Naming Services
IP
Internet Protocol
IPO
Avayas IP Office 500 PBX
ISDN
Integrated Service Digital Network
ISP
Internet Service Provider
LAN
Local Area Network
MTU
Maximum Transmission Unit
NAT
Network Address Translation
Page 2 of 28
OSPF
Open Shortest Path First
PAT
Port Address Translation
PoP
Point-of-Presence
PPP
Point-to-Point Protocol
PQCBWFQ
Priority Queue Class-based Weighted Fair Queuing
PQ
Priority Queuing
QoS
Quality of Service
RADIUS
Remote Authentication Dial-In User Service
SIP
Session Initiation Protocol
SLA
Service Level Agreement
SNMP
Simple Network Management Protocol
SP
Service Provider
TACACS+
Terminal Access Controller Access Control System plus
WAN
Wide Area Network
WFQ
Weighted Fair Queuing
WRED
Weighted Random Early Discard
1.5 REFERENCES
Reference Number
Document Title
Document Reference
1.6 TABLE OF CONTENTS

1 PREFACE
2
1.1 APPROVAL.............................................................................................................................. 2
1.2 CHANGE CONTROL................................................................................................................... 2
1.3 DISTRIBUTION.......................................................................................................................... 2
1.4 GLOSSARY OF TERMS............................................................................................................... 2
1.5 REFERENCES........................................................................................................................... 3
1.6 TABLE OF CONTENTS................................................................................................................ 3
1.7 LIST OF FIGURES .................................................................................................................... 4
1.8 LIST OF TABLES....................................................................................................................... 4
2 INTRODUCTION
6
2.1 OBJECTIVES............................................................................................................................ 6
2.2 INTENDED USERS..................................................................................................................... 7
2.3 SCOPE.................................................................................................................................. 7
3 AVAYA IP OFFICE OVERVIEW................................................................................................................................. 8

4 IP CONNECTIVITY 9
4.1 NAT.................................................................................................................................... 9
4.2 IP ROUTING......................................................................................................................... 10
Page 3 of 28
4.3 ACCESS CONTROL.................................................................................................................. 13

5 IP OFFICE CONFIGURATION................................................................................................................................. 14
5.1 STEP 1 IP CONFIGURATION................................................................................................... 14
5.2 STEP 2 - SYSTEM WIDE DIAL-DELAY............................................................................................ 15
5.3 STEP 3 CONFIGURE SIP LINE................................................................................................ 15
5.4 ARS AND DIAL PLAN............................................................................................................. 21
5.5 USER CONFIGURATION FOR SIP................................................................................................. 24
5.6 INBOUND NUMBER ROUTING....................................................................................................... 24
6 FIX UP AND USER CALL SPEND REPORTING..................................................................................................... 25
6.1 CLI FIXUP........................................................................................................................... 25
6.2 PBX USER CDR CALL SPEND REPORTS..................................................................................... 27
1.7 LIST OF FIGURES

FIGURE 1 - IPO BEHIND NAT DEVICE...................................................................................................................... 10
FIGURE 2 - IPO CONFIGURED WITH REAL IP ADDRESS....................................................................................... 11
FIGURE 3 - IPO WITH REAL IP ADDRESS AND FIREWALL DMZ............................................................................ 12
FIGURE 4 - SETTING THE DEFAULT ROUTE ON IP OFFICE.................................................................................. 15
FIGURE 5 - SIP LINE EXAMPLE................................................................................................................................ 17
FIGURE 6 - SIP LINE INBOUND CONNECTION EXAMPLE...................................................................................... 19
FIGURE 7 - SIP LINE OUTBOUND CONNECTION EXAMPLE.................................................................................. 20
FIGURE 8 - DEFAULT DIAL PLAN CONFIGURATION.............................................................................................. 22
FIGURE 9 - IMPROVED DIAL PLAN........................................................................................................................... 23
FIGURE 10 - COMPANY POLICY SETTING OF CLI.................................................................................................. 26
FIGURE 11 - EXAMPLE CLI / USER CAPTURE........................................................................................................ 26
FIGURE 12 - SETTING CLI FOR PBX USERS........................................................................................................... 27
FIGURE 13 - CDR PBX USER REPORTS.................................................................................................................. 28
1.8 LIST OF TABLES

TABLE 1 - IP500 INTERFACE REFERENCE................................................................................................................ 8
Page 4 of 28
TABLE 2 - NETWORK ACCESS CONTROL TEMPLATE EXAMPLE......................................................................... 13

TABLE 3 - SIP LINE
16
TABLE 4 - INBOUND SIP URI CONFIGURATION...................................................................................................... 18

TABLE 5 - OUTBOUND SIP LINE CONFIGURATION................................................................................................ 20
TABLE 6 - BASIC ARS 21
TABLE 7 - DEFAULT DIAL PLAN ENTRY.................................................................................................................. 22
TABLE 8 - IMPROVED DIAL PLAN............................................................................................................................. 23
TABLE 9 - RECOMMENDED OVERALL DIAL PLAN................................................................................................. 24
Page 5 of 28
2 INTRODUCTION
This document serves as best practice configuration guide for connecting Avaya IP office PBX systems to
VoIP.co.uk SIP Trunk call termination services.
The purpose of this document is to provide system integrators with the tools and notes necessary to deploy
Avaya IP office systems correctly, built for best performance and reliability.
2.1 OBJECTIVES
The main objective of this document is to provide information relating to the IP network connectivity and SIP
related configuration of the IP office 500 systems including:
The Logical network design
IP connectivity routing
Access control
Avaya IP office configuration
Unit IP configuration
DNS
Telephony settings
SIP LINE
ARS and Dial Plan
User configuration for SIP
Inbound number routing
Number reporting
CLI Fixup for outgoing calls
Per seat Call records
Per seat Call spend reports
Configuration check list
Page 6 of 28
2.2 INTENDED USERS

This target audience for this document are the following:
System Integrators and Client IT Personnel
2.3 SCOPE
This document covers the tasks required to connect an Avaya IP office PBX to VoIP.co.uks SIP Trunking
network. This document is to be used in conjunction with documentation from the PBX vendor and is not a
complete PBX configuration guide
This document assumes that the reader has a working knowledge of IP networking systems and basic
configuration understanding of the PBX product.
Page 7 of 28
3 AVAYA IP OFFICE OVERVIEW

The Avaya IP office (IP500) is an IP based PBX system. Full documentation is available from
http:www.avaya.com .
The basic unit has two Ethernet Interfaces physically labeled LAN and WAN. It should be noted that in the Avaya
IP Office Manager application, these Ethernet interfaces are referred to as LAN1 and LAN2 respectively. For the
avoidance of doubt:
Table 1 - IP500 Interface reference
Physical Interface
Software reference
Default IP configuration
LAN
LAN1
192.168.42.1
WAN
LAN2
192.168.43.1
The out of the box configuration of the IPO includes a DHCP server enabled by default. It is recommended that
initial configuration is carried our on an isolated network segment to avoid potential disruption to a working IP
network.
The IPO supports a variety of devices including Analogue, Digital and IP telephones.
Configuration of the device is made using the Avaya IP Office Manager program. It is recommended that the
software running on the IPO is kept up to data. Is should be noted that IP telephones run a software program
internally and this software should also be maintained.
Page 8 of 28
4 IP CONNECTIVITY
This section is relevant to customers using the Public Internet for connectivity. Leased line and private network
customers should contact their account manager for further information.
4.1 NAT
Deploying VoIP systems behind NAT gateways is complex and is not always successful. The following items
needs to be taken into consideration.
NAT Timeout values
Application Layer Gateways
RTP pin-holing
SIP signalling
VoIP.co.uk have implemented tools within the network to make operating behind NAT as successful as possible
however certain IPO features do not operate reliably in this configuration, specifically PBX based call forwarding
which can result in no-audio calls. In addition small network routers struggle to forward the vast quantity of small
Voice-data packets on a busy connection while performing NAT. For this reason VoIP.co.uk recommends that
IPOs are configured using a non-RFC 1918 address i.e. a publically routed IP address. VoIP.co.uk
recommend that an IPO is not used behind a NAT device where possible taking the network security issues into
consideration. An added benefit is that remote IP access from the PBX maintainer can be allowed.
Notes
It should be noted :
1. When a SIP device such as the IP office is configured with a publically routed real IP address, this
address should never pass through an additional device performing NAT.
2. If an IP office is deployed behind a NAT device, IP address in use must be RFC1918 compliant, i.e. a
private network address range, 10/8, 172.16/20, 192.168/16.
3. If an IP office is deployed behind a NAT device , any ALG running on the NAT device should be disabled
for SIP
4. Network Access control must be implemented for network security when using a real IP address. A
network device should be made available for this to be implemented.
Page 9 of 28
4.2 IP ROUTING
The IPO has two Ethernet Interfaces. The WAN port should be used to route traffic to the WAN. The LAN port
should be used to connect to an internal LAN used for the deployment of IP telephones. Single interface use is
possible in a behind NAT configuration. It is out of scope of this document to fully describe the IP networking
features of the IP office.
An ISP typically offers a single publically routed IP address. It is necessary to ensure that a /29 subnet is made
available by the ISP to enable the connection.
Example installations are shown below. For completeness an IP office is shown connected behind a NAT device,
however this is not recommended by VoIP.co.uk.
PSTN
Example IP PBX behind

NAT router / firewall
VoIP.co.uk switching platform
VoIP.co.uk Session Border

Controllers
Public
Internet
NAT Router
IP406 Office
IP500
E XPANSIO N PO RTS
1 2 3 4 5 6 1
ISDN P ORTS
3 4 5 6 7
W AN
1
LAN
UPLINK
8
LAN port only

LAN
RFC 1918 address
Figure 1 - IPO Behind NAT device
Page 10 of 28
PSTN
Example IP PBX
configured with a real IP
address

Controllers
Public
Internet
IP406 Office
IP500
E XPANSIO N PO RTS
1 2 3 4 5 6 1
ISDN P ORTS
3 4 5 6 7
W AN
1
LAN
LAN port
UPLINK
8
WAN port
IP SUBNET allocated by ISP
LAN
RFC 1918 address
Figure 2 - IPO configured with real IP address
Page 11 of 28
No NAT
PSTN
Example IP PBX
configured with a real IP
address

Controllers
Public
Internet
IP406 Offic e
IP500
EXPANSION PORTS
ISDN PORTS
WAN
1 2 3 4 5 6 1 2 3 4 5 6 7 8 1
LAN
LAN port
UPLINK
8
IP SUBNET allocated by ISP

WAN port
DMZ
No NAT
RFC 1918 address

Company network
Figure 3 - IPO with real IP address and Firewall DMZ
Page 12 of 28
4.3 ACCESS CONTROL

It is important to protect the PBX and network from security breaches from the Public Internet. At the very least a
hacker who sends SIP signalling messages to the PBX could cause the device to lock up, or could gain access to
the Voice network. A network access table should be prepared by the IP manager to enable services, but protect
the network. This can then be implemented on the network router / firewall. An Example table is shown below.
Table 2 - Network Access Control Template example
Rule
Number
Description
Policy
Protocol
Port
Number
From
VoIP.co.uk
Allow
IP
n/a
193.203.210.0/23 Local
subnet
Both
PBX
maintainer
Allow
TCP
23
<maintainer IP>
Local
Subnet
Inbound
Remote
upgrade
Allow
UDP
69
Local subnet
<Maintainer Outbound
IP>
Deny All
Deny
Any
N/A
Any
Any
Page 13 of 28
To
Direction
Both
5 IP OFFICE CONFIGURATION
This section assumes that a real IP address is being configured on the IP office WAN port with onward routing to
the Public Internet. The LAN port is used for local access by IP telephones and system admin.
5.1 STEP 1 IP CONFIGURATION
Configure System/Unit/LAN1/LAN Settings with the IP address required for the LAN Interface. A DHCP
server is available for automatic configuration of IP telephones, however this may need to be reviewed.
o
We assume that there is no requirement for the IP office to be an IP router, so ensure Enable
NAT is disabled and RIP mode is set to none.
Configure System/Unit/LAN1.Network Topology and ensure Run STUN on startup is disabled.

o
Configure System/Unit/LAN2/LAN Settings with the IP address required for the WAN Interface.
A DHCP server is unlikely to be required, however this may need to be reviewed.
Ensure the Firewall profile is set to none. Avaya Documentation should be consulted if you
need to use the IP office as a network router.
Configure System/Unit/LAN2/Network Topology and ensure Run STUN on startup is disabled.
Configure System/Unit/DNS and fill in the IP address of the DNS server
Configure System/Unit/Telephony and check:
Dial Delay Time (sec) = 1
Dial Delay Count = 15
Configure IP Route and configure the Default route for the PBX. In general the default route gateway IP
address should be set to the Network router on the WAN port (LAN2).
Page 14 of 28
Figure 4 - Setting the default route on IP office
5.2 STEP 2 - SYSTEM WIDE DIAL-DELAY
Configure System/Unit/Telephony and check:

o
Dial Delay Time (sec) = 1
Dial Delay Count = 15
5.3 STEP 3 CONFIGURE SIP LINE

5.3.1
CREATE AND CONFIGURE SIP LINE
Create A SIP line for VoIP.co.uk by clicking on Line and selecting create a new record SIP line
Complete the form with the following values:
Page 15 of 28
Table 3 - SIP Line
Line Number
Leave as default or Set as required
ITSP Domain Name
As set by your VoIP.co.uk Account Manager. You

can use proxy.voip.co.uk for testing
ITSP IP Address
As set by your VoIP.co.uk Account Manager. You

can use 193.203.210.35 for testing
Primary Authentication Username
Match against your user account
Primary Authentication Password
Match against your user account
Primary Registration Expiry
Secondary Authentication username and password
Not normally used
Registration Required
YES
In Service
YES
Use Tel URI
NO
VoIP Silence Suppression
NO
Re-Invite Supported
YES
Voice Packet Size
Leave as default
Compression Mode
Automatic Select
Layer 4 Protocol
UDP
Use Network Topology Info
None
Send Port
6060 or 5060
Receive Port
6060 or 5060
Page 16 of 28
Figure 5 - SIP Line Example
5.3.2
CONFIGURE SIP URI
Click on the SIP URI tab of the new SIP Line previously created.
The IP Office uses Line Groups to identify inbound and outbound connections. The SIP URI settings are used to
create and map the Line Groups to VoIP.co.uk
5.3.2.1 Inbound connections (VoIP.co.uk to IP Office)
Identify your Inbound Line Group. We assume the default of zero 0 is used.
Click Add...
Page 17 of 28
Table 4 - Inbound SIP URI Configuration
Via
None
Local URI
Use Authentication Name
Contact
Display Name
Registration
Primary
Incoming Group
0 or as required
Outgoing Group
Same as incoming group. Important to not attempt to

set the outgoing line group here.
Max Calls per Channel
Match the number of SIP channel licences you have

installed on the IP office or as required for incoming
calls
Click OK and when the configuration is saved back, the IP office is now ready to receive calls.
Page 18 of 28
Figure 6 - SIP Line Inbound connection example
5.3.2.2 Outbound Connections (IP Office to VoIP.co.uk)

Open the SIP Line configured for VoIP.co.uk and click on the SIP URI Tab.
You will need to configure
A Line group number for outbound calls
A Line group number that will be used the this part of the configuration, but will not be used elsewhere
on the system
For the purpose of this example, the outgoing line group number is 9 and we use 20 as the not used elsewhere
line group
Page 19 of 28
Click ADD on the SIP URI Tab to add a URI and configure as follows.
Table 5 - Outbound SIP Line Configuration
Via
<None>
Local URI
Use User Data
Contact
Use User Data
Display Name
Use User Data
Registration
Use User Data
Incoming Group
20 (ensure this is not used elsewhere)
Outgoing Group
Max Calls per Channel
Match the number of SIP channel licences you have

installed on the IP office or as required for outgoing
calls
Figure 7 - SIP Line Outbound connection example
Page 20 of 28
5.4 ARS AND DIAL PLAN

Ultimately, on the IP office calls reach the ARS ready to be sent to an outbound Line group. It is out of scope of
this document to fully discuss number routing. With this example the ARS number is 50.
5.4.1
BASIC ARS
Configure the following fields in the ARS

Table 6 - Basic ARS
ARS Route name
50 (our example)
Route name
Main (our example)
Dial Delay Time
5. This is the amount of time the PBX waits for a user

to finish dialling. After 5 seconds of not dialling the call
is placed
In Service
YES
Time Profile
<None> Our example
Alternative Route Priority Level;
N/A
Alternative Route Wait time
N/A
Page 21 of 28
5.4.2
DIAL PLAN
Click Add to add a dial plan.

Complete the following form to add a default method of sending calls to VoIP.co.uk.
Table 7 - Default Dial Plan Entry
Code
N;
N matches the dialled numbers

dialled.
; Matches the hash # and forces
the number to be send immediately
Feature
Dial
Telephone number
N"@proxy.voip.co.uk;user=phone"
Sends the dialled number to

VoIP.co.uk. Your account manager
will update you with the correct SIP
realm for your connection
Line Group ID
9 (or as configured)
Your Outgoing Line group ID for the

SIP line URI for VoIP.co.uk
Local
<Blank>
Force account code
Not ticked
Figure 8 - Default Dial Plan configuration
Page 22 of 28
Once the Default dial plan entry has been configured it is possible to send calls to VoIP.co.uk. There will be a 5
second delay after the last digit is dialled unless the number is suffixed with a hash #.
To improve the dial plan and eliminate the dial delay, it is recommended that the dial plan is extended simply to
match common dialled numbers.
Create additional entry into the dial plan as follows
Table 8 - Improved Dial Plan
Code
01XXXXXXXXX
Ie. 01 followed by eight digits (X)

after the tenth digit is dialled the call
is sent to the Line group
(VoIP.co.uk}
Feature
Dial
Telephone number
.@proxy.voip.co.uk;user=phone
Dot Quotation AT <as stated by

your account manager>Quotation
semicolon, user equals phone
Line group ID
Outgoing Line group
Local
N/A
Force account code
N/A
Figure 9 - Improved Dial Plan
Add an entry into the dial plan to match simply the UK dial plan. A complete table is shown below
Page 23 of 28
Table 9 - Recommended overall Dial Plan
01XXXXXXXXX
UK Fixed
02XXXXXXXXX
UK Fixed
03XXXXXXXXX
UK NGN
04XXXXXXXXX
Mixed
05XXXXXXXXX
Mixed
06XXXXXXXXX
Mixed
07XXXXXXXXX
Mainly UK Mobile
08XXXXXXXXX
Mixed
09XXXXXXXXX
Mixed
N;
Match other including International

00, 118XXX
New Land line type
Personal numbering etc
Finish dialling the number with a #

for best performance
5.5 USER CONFIGURATION FOR SIP

There is a SIP tab visible on the user settings on the IP office. The Values in the fields for SIP Name, SIP Display
Name (Alias) and Contact, follows the NAME field on the User tab.
The SIP Name, SIP Display Name (Alias) and Contact information is used by VoIP.co.uk for matching users
against allowed outbound CLI and call reporting. Once the PBX has been provisioned for users, it is important to
reconfigure the VoIP.co.uk portal to match the new user configured. Details on how to do this are included in this
document.
5.6 INBOUND NUMBER ROUTING

Incoming calls can be matched to users in the normal way using the Incoming Call Route application.
Page 24 of 28
6 FIX UP AND USER CALL SPEND REPORTING

6.1 CLI FIXUP
The CLI of a call can be set to
Withheld
Company Pilot number
Part of VoIP.co.uk DDI Range
Another approved number
Setting the CLI for the IP Office is a two stage process.

1. Configure company default CLI policy
2. Configure CLI for individual users
6.1.1
COMPANY DEFAULT CLI POLICY
The following parameters can be set as a company default policy for CLI
CLI withheld
CLI shown
o
Pilot number
Another approved number
The company policy is set from https://my.voip.co.uk

Click on the SIP account in use by the PBX and set the CLI required.
Page 25 of 28
Figure 10 - Company policy setting of CLI
6.1.2
CLI FOR INDIVIDUAL USERS
Build a table of PBX users, their SIP name and the CLI required.
Example
PBX USER
SIP NAME (SIP TAB / IP OFFICE
Required CLI
Ian Wilkinson
Extn201
02071411001
Bob Millar
Extn202
02071411002
Sarah Hills
MD
02071411003
Emily Bishop
emily
02071411004
Figure 11 - Example CLI / user capture
Logon to https://my.voip.co.uk and navigate to the special URL https://my.voip.co.uk/FromMap
Page 26 of 28
Complete the form matching the SIP name against CLI .

The Description is used in CDRs detailing which user placed each call.
CDRs are available on the https://my.voip.co.uk web pages near real time and also as a .CSV download when
Invoices are produced.
Figure 12 - Setting CLI for PBX users
6.2 PBX USER CDR CALL SPEND REPORTS
VoIP.co.uk in general generate Invoices monthly. A set of Call Data Records are summed into an Invoice line
item and Invoice notification set.
PBX user reports are available if the PBX user is setup on the https://my.voip.co.uk/FromMap website as
described within this document.
Click Call Records / Download for the CDRs and Call spend reports.
Page 27 of 28
Figure 13 - CDR PBX user reports
Page 28 of 28

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AVAYA IP OFFICE CONFIGURATION GUIDE FOR USE WITH

VOIP.CO.UK SIP TRUNKS

VoIP.co.uk - Avaya IP Office guide

1.2 CHANGE CONTROL

1.4 GLOSSARY OF TERMS

Authentication, Authorization and Accounting

Access Control List

Application Layer Gateway

Border Gateway Protocol

Committed Access Rate

Call Data Record

Class-Based Weighted Fair Queuing

Customer Premise Equipment

Dynamic Host Configuration Protocol

Domain Naming Services

Avayas IP Office 500 PBX

Integrated Service Digital Network

Internet Service Provider

Local Area Network

Maximum Transmission Unit

Network Address Translation

VoIP.co.uk - Avaya IP Office guide

Open Shortest Path First

Port Address Translation

Priority Queue Class-based Weighted Fair Queuing

Remote Authentication Dial-In User Service

Session Initiation Protocol

Service Level Agreement

Simple Network Management Protocol

Terminal Access Controller Access Control System plus

Wide Area Network

Weighted Fair Queuing

Weighted Random Early Discard

1.6 TABLE OF CONTENTS

3 AVAYA IP OFFICE OVERVIEW................................................................................................................................. 8

VoIP.co.uk - Avaya IP Office guide

4.3 ACCESS CONTROL.................................................................................................................. 13

1.7 LIST OF FIGURES

1.8 LIST OF TABLES

VoIP.co.uk - Avaya IP Office guide

TABLE 2 - NETWORK ACCESS CONTROL TEMPLATE EXAMPLE......................................................................... 13

TABLE 4 - INBOUND SIP URI CONFIGURATION...................................................................................................... 18

VoIP.co.uk - Avaya IP Office guide

The Logical network design

Avaya IP office configuration

ARS and Dial Plan

User configuration for SIP

Inbound number routing

CLI Fixup for outgoing calls

Per seat Call records

Per seat Call spend reports

Configuration check list

VoIP.co.uk - Avaya IP Office guide

2.2 INTENDED USERS

System Integrators and Client IT Personnel

VoIP.co.uk - Avaya IP Office guide

3 AVAYA IP OFFICE OVERVIEW

VoIP.co.uk - Avaya IP Office guide

NAT Timeout values

Application Layer Gateways

VoIP.co.uk - Avaya IP Office guide

Example IP PBX behind

VoIP.co.uk switching platform