Visa Associate Technical Writer

Entry-level or Intern
Location: Highlands Ranch, CO
Organization: Technology
Description
Imagine working for one of the pioneers in the payment technology space. The kind of company thats
been setting the bar for the way people pay and get paid for more than 50 years, and continues to innovate
on a global scale. Now imagine that company has fewer than 10,000 employees worldwide, small enough
that youll actually have an impact and do some amazing things. Sounds pretty awesome. Well, that
company exists and its Visa.
Yep, Visa.
Imagine, in a single day, the diversity of transactions that Visa manages from gaming enthusiasts who
buy virtual goods to advance a level, to a small business merchant launching their first e-commerce
business, to a large consumer brand hitting their largest single-day sale. Now multiply transactions and
interactions like that by millions on a global scale that's Visa.
ABOUT THE TEAM
Technical Communications Services (TCS) is responsible for most of Visas technical information
serving both technology and business departments. With team members in California, Colorado, and
Singapore, we support internal Visa teams and external Visa clients, delivering over 300 technical
communications solutions each year including user, implementation, and web services guides; online help
systems; SharePoint solutions; operational and departmental procedures; release notes and developer
Guides; API and SDK reference materials; system process flows. And more!
ABOUT THE JOB
The Associate Technical Writer is an entry-level position. As an Associate Technical Writer with TCS,
youll work with technical experts across our global organization to document sophisticated payment
technology systems, services, and applications. Youll be mentored by senior-level writers who will help
you to navigate TCS documentation and editing services and to understand industry best practices.
Youll work on a variety of technical documentation projects, gaining expertise in authoring tools and
publishing environments as you research, write, and edit technical content for document libraries, help
systems, SharePoint sites, intranet sites, and more.
Responsibilities

Work with senior-level writer to:

o Research subject matter and obtain and exchange information
o Create and maintain project schedule(s)
o Represent writing team in planning and review meetings with project cross-functional
stakeholders
o Communicate status of project to team members, clients, and departmental management
o Proactively escalate problems and issues as needed

Multi-task and prioritize assignments

Analyze existing documentation for impacts and update them accordingly
Manage and maintain content for customized document editions (profiling) and
publishing to various media (single-sourcing)
Manage and store master documentation files, complete quality artifacts, update metrics, and
implement other processes as directed by the department procedures guide.
May also perform technical tasks to support TCS technical staff and developers in maintaining
and enhancing publishing tools, systems, and templates.
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Qualifications

Graduates or candidates pursuing a degree in Information Systems, English, Journalism,

Communications, or a related technology-focused field.
Proficient with written and verbal communication for domestic and global audiences, business and
technical alike.
Highly driven, enthusiastic, eager, collaborative, and resourceful.
Strong customer service, analytical, research, interpersonal and problem solving skills.
Strong ability to collaborate with multicultural teams across the globe.
Experienced with MS-Office products for Windows including Word, Excel, Visio, and SharePoint.
(preferred)
Experienced with graphics editing software such as Illustrator, Photoshop, PaintShop Pro, and Web
design tools (Wiki, SharePoint Designer, Nintex Workflow). (preferred)
Familiar with advanced authoring software (Adobe FrameMaker, Acrobat, and RoboHelp), XML
editing tools (Arbortext Editor), document repositories (Documentum). (a plus)

**Visa Internship opportunities in technical writing are also available