G SHARMA

PROFESSIONAL SUMMARY

Over 7 years of experience as a MSCRM Techno Functional Consultant in different domains.

Experienced in system analysis, MSCRM customizations, workflows, reports, plugin

Development, Data Mapping for Data Migration and maintaining version control through TFS.

Experienced as a Team Lead managing a team of eight to ten developers.

Experienced in functional design, requirements elicitation and design prototype by customizations

for JAD sessions.

Experienced in conducting JAD sessions, triage meetings and weekly status calls.

Experienced in implementing business rules.

Experienced in training legacy end users onto new technologies and customer centric systems.

Experienced in preparing and executing an integration test plan to cover system and functional
requirements. I have been a part of system, functional, integration, regression, user acceptance,
production support and ADA compliance testing phases and prepared related documentation.

Experienced in support and maintenance of the systems and MSCRM servers.

Experienced in delivering builds to client by testing all functionalities as per requirements.

Experienced to act as Onsite coordinator and guide the offshore team for implementation.
PROJECT DETAILS
Project: Division of Motor Vehicle (Concord, NH)
Feb/2014- Till date
Environment: MSCRM 2013, Inrule Software, SQL Server 2012
Project Description:
This is product based project for creating, maintaining the different functional areas under division of
motor vehicle. The scope of this project is to capture all the different types of driving
licenses which DMV is issuing by creating the whole system from maintaining
customers, capturing assessments and requirements, endorsements and restrictions
on licenses, getting information for both instate and out of state customers from different
systems like AAMVA, PDPS, VLS through interface before issuing different license like
school bus certificate, CDL-permit, CDL license, medical certificate, NDID, voter card id
etc. till payment by customer and issuance of license to customer using integration
between Microsoft technologies. The other functional areas of DMV like accident
reports, vehicle information, complaint system, court hearings, inventory of different
items maintained by them like decal plates, Motorcycle xmoto etc., revenue has been
taken up as different modules in that.
Roles & Responsibilities
Client meetings for Requirement gathering & analysis.
Proposing design solution for the requirement gathered after discussion with the senior solution architect
and worked on the corresponding designing and development along with CRM customization to show the
design look and feel to the client in JAD sessions.
Development and designing along with other Business Analysts and Sr. Architect for all modules to be
shown in ongoing JAD sessions.
Onsite coordinator for the offshore team and guide the team as per meeting with the client for the
functionalities on which they have to work.
Development and customizations of the Driver License module and implementation of the rules through
Inrule software.
Data mapping for the Data Migration of the existing system to MSCRM.
Training assistance to get hands on the new environment to the senior officials of the DMV.
Testing the development done at offshore and then consolidating issues and workarounds for that before
build delivery to client.
Achievements
1. Got client appreciation for the designing done for the handling of Motorcycle training courses along with
the enrollment process for that.
2. Award by the Project Manager for the work and efforts putting into the project for all the demos and
ongoing development work.

Project: Religare Enterprises Ltd.

April/2012-Jan/2014
Environment: MSCRM 4.0, MSCRM 2011, SQL Server 2008
Project Description:
This project is for maintaining and supporting four applications of Religare of different domains hosted
on MSCRM including Religare Health Insurance, Religare ARTS, and Religare IBD all
on MSCRM 4.0 and Religare Capital Equities on MSCRM 2011. Different applications
are used by particular domain users of Religare as RHICL for insurance business, to
capture the whole data of different policies and of their users and Religare equities for
capturing stock data and corporate functionalities. We are capturing and implementing
the new business requirements to fulfill their growing business needs for their
applications.
Roles & Responsibilities
Requirement analysis and discussion with the client on the design solutions.
Worked as a team member to work on the development and customizations required for the system.
Coordination with the offshore team regarding the work requirements and checking on the work
assignment.
Support and maintenance for the production live system by troubleshooting and resolving the issues on
time so that they will affect the business.
Testing of the modules done at offshore and delivery to the client along with my lead coordination.
Testing and coordination with other teams for the end to end testing.
Achievements
Got the Client appreciation mail form the client Manager and Project Manager for the
implementation of the integration of Insurance Grievance process with the Government
organization as IRDA (Insurance Regulatory and Development Authority) within a tight deadline
and just one resource due to criticality of the ongoing tasks in the project.
Project: Indian Oil Corporation Ltd.
Aug/2010-Mar/2012
Environment: MSCRM 4.0, MSCRM 2011, SQL Server 2008
Project Description:
This project is extended ERP solution of existing SAP system. IOCL had started business for new
polymer products all over the India and maintaining the customers and users for
supplying to the channel Partners and their descriptions and approvals from the
corresponding persons from IOCL. The system is maintained in the SAP and now
deploying through CRM and Sharepoint.
Roles & Responsibilities

Requirement analysis and discussion with the client on the design solutions.
Worked as a team member to work on the development and customizations required for the system.
Coordination with the offshore team regarding the work requirements and checking on the work
assignment.
Development and customizations of the different modules.
Support and maintenance for the production live system by resolving the issues on time so that they will
affect the business
Testing of the modules done at offshore and delivery to the client along with my lead coordination.
Testing and coordination with other teams for the end to end testing.
Support for the production issues by troubleshooting on client location.
Achievements
Client appreciation for the support given during the critical production issues and resolution of
those by understanding criticality of the business during nonworking hours.
Project: Albahar Dubai
May/2009-Aug/2010
Environment: Sage Sales Logix
Project Description:
In this we are maintaining the data of users of Albahar and providing them the different utilities to be
used by them. The different Products of caterpillar used by Albahar users is maintained

and business of the same through this and the same thing is synchronized with the
servers on their location.
Roles & Responsibilities
Analysis of the specification provided by the clients.
Maintenance of database for existing and new user.
Direct interaction with client of the required changes and understanding of the client requirements.
Work on the change requests and guide the team also to be worked on the required changes and then
after testing delivery to the client.
Testing the modules and verification of all things before handling to the client.
Project: Real Time Learning Compendium (RTLC)
Nov/2008-Feb/2009
Environment: Dot Net
Project Description
To develop an interface to Insert, modify and delete the Measure compendium. Measures are received
in xls format and they are being uploaded into the system. Measures are of three types Mandatory
Measures, Optional measures and Business Specific Measures. Every month customer is sending the
changes in the Business Specific measures, and every quarter changes in the Mandatory and optional
measures. The system should be able to insert the measure compendium received in standard xls
format and able to modify and delete the measure compendium.
Roles & Responsibilities
Analysis of the specification provided by the clients and then discussion with Team Lead for
implementation and designing.
Maintenance of database for existing and new user.
Design and development of uploading and downloading documents to SQL server using C#.
Documentation and high level design document.
Project: Online Bakery System
Environment: Dot Net
Project Description:
The project deals with the task of automating all the functionalities of the bank which has a very strong
market base. The bank needs to automate all its functionalities to ease the functioning
of the bank and maintain database in a secured way. The facilities provided by payroll
banking portal included viewing accounts, generation of reports, generating pay slips
and viewing transactions
Roles & Responsibilities
Understanding the business requirements for the module assigned in the project with absolute clarity and
implementing the same.
Analysis of the specification of the project.
Developed stored procedures to provide requisite data and perform operations requiring updation in the
database.
Successfully developed Online Banking Module, with the development of all the three layers including
Presentation, Business Logic, and Data Access Layer.
ACADEMIC SUMMARY:
Degree
MBA (Information Technology)
B.TECH(Computer Science)
Senior Secondary
Higher Secondary

University
Symbiosis Pune
Punjab Technical Univ.
PSEB Board
PSEB Board

Year of
Passing
2012
2007
2003
2001

Percentage
76
78
72
86

CERTIFICATIONS:
MB2632: MSCRM 4.0 Applications
(70-270) Install, Config and Admin Windows XP Professional
(70-528) TS: Microsoft .NET Framework 2.0 - Web-based Client Development
(70-536) TS: Microsoft .NET Framework 2.0 - Application Development Foundation

(70-528) TS: Microsoft .NET Framework 2.0 - Web-based Client Development

TECHNICAL SKILLS:
Microsoft technologies

MSCRM 4.0, MSCRM 2011 and MSCRM 2013

operating System
Languages

Windows 2000, XP
ASP.Net, SQL Server

Databases

MS-SQL Server 2000, MS-SQL Server 2005, MS-SQL Server 2012