Please note: the Claims Portal is ONLY for clients of the Company who are entitled to client money
protection. Clients not entitled to client money protection, unsecured creditors and other creditors
of the Company cannot use the Claims Portal to submit their claim and should use the creditor or
professional client statement of claim form provided on the website (www.kpmg.com.uk/alpari).
The Claims Portal will initially be available for those clients entitled to client money protection with a
cash balance only as at 9.00 GMT on Thursday 15 January 2015 and who entered no further trades.
These clients will receive an email confirming that the Claims Portal is open and that they can log on
to agree their balance. Clients who do not fall into this initial category will be subsequently
contacted by email to inform them when they will be able to access the Claims Portal.
Please note: you will be asked to agree your Client Money Entitlement and Contractual Claim
Amount on the Claims Portal. Agreeing these amounts on the Claims Portal does not mean that you
will necessarily be paid those amounts in full because the Joint Special Administrators are not
currently able to confirm whether there will be sufficient funds in the Client Money Pool to pay out
Client Money Entitlements in full. Agreeing your Client Money Entitlement means you agree that
this is the sum which the Joint Special Administrators will use to calculate how much money from
the Client Money Pool will ultimately be returned to you. Agreeing your Contractual Claim Amount
means you agree the amount of any unsecured contractual claim you may have against the
Company arising out of your Client Agreement.
Note that any amount which you recover from the Client Money Pool under your Client Money
Entitlement will reduce the value of your Contractual Claim Amount by an equivalent amount. As
a result, you cannot recover both the full amount of your Client Money Entitlement and the full
amount of your Contractual Claim Amount.
Access to the Claims Portal
Q. Why have I not received an email?
A. Due to the volume of clients (over 100,000) and complexities regarding the close out of trades
after 9.00 GMT on Thursday 15 January 2015, the Claims Portal is being opened on a staggered basis.
In the first wave, the majority of clients who had only a cash balance as at 9.00 GMT on Thursday 15
January 2015 and who did not enter into further trades will be able to access the Claims Portal. The
Joint Special Administrators will subsequently email remaining clients to inform them when they are
able to access the Claims Portal. The website will also be regularly updated.
Q. I do not fall into the category of being able to access the Claims Portal. Am I at a disadvantage?
A. No. The Joint Special Administrators are working to provide all clients with a Client Money
Entitlement in the Client Money Pool the ability to agree their account balance(s) as soon as possible
and will email clients when they can access the Claims Portal.
All clients with a Client Money Entitlement, regardless of when they are able to access the Claims
Portal, will retain the ability to agree their account balance(s) and the amounts of their Client Money
Entitlement and Contractual Claim Amount. Any distribution from the Client Money Pool will make
provision for all clients who may have a claim into the Client Money Pool, not only those who have
had the ability to agree their claim with the Joint Special Administrators.
Claim
Q. What does agreeing my claim mean?
A. Agreeing your claim means that you agree the balance on your accounts and the amounts of your
Client Money Entitlement and Contractual Claim. The balance(s) and amounts that you agree will be
used to calculate any distribution made from the Client Money Pool and, if applicable, the general
estate.
spot rate prevailing at the time of the appointment of the Joint Special Administrators, which is 2.45
pm, GMT, on 19 January 2015.
The designation of the general estate is pound sterling. Therefore all claims in the general estate of
Alpari (UK) Limited are required to be converted into pounds sterling. This is, by law, at the official
exchange rate, which is the mean of the buying and selling spot rates prevailing in the London
market as published at the close of business on 19 January 2015.
Q. Why are the client money entitlement and contractual claim in different currencies?
A. In order to calculate your Client Money Entitlement, the Joint Special Administrators are required
by law to convert each of your account balances into a common currency. The majority of both
client funds and client claims were held in US dollars.
Your contractual claim is a claim into the general estate. The Investment Bank Special Administration
(England and Wales) Rules 2011 require that the general estate is denominated in pounds sterling.
FSCS
Q. Can I assign to the FSCS without agreeing my claim?
A. No, prior to assigning your claim to the FSCS you need to agree your claim with the Joint Special
Administrators. The FSCS will not take assignment of any claim unless it is agreed in full with the
Joint Special Administrators. To agree your claim, please log on to the Claims Portal and complete
the claims process.
Q. I have agreed my claim amount and have said I intend to assign to the FSCS, what happens
now?
A. The Joint Special Administrators will pass the details of clients who have agreed their claim to the
FSCS. You will be contacted by the FSCS in due course. There is no need for you to contact the FSCS.
Q. I have agreed my claim amount and said I do not intend to assign it to the FSCS but have
changed my mind. Can I still assign my claim to the FSCS?
A. Yes, if you have agreed your claim with the Joint Special Administrators and are eligible to assign
your claim to the FSCS you may still assign your claim.
Confirmation
Q. I am unsure if I have submitted everything required. How can I check?
A. If you have done everything required, when you log back onto the Claims Portal you will see a
summary position of your claim. Additionally, you will receive an email confirming the status of your
claim within 48 hours of submission.
Q. I have completed everything on the Claims Portal but I have not received an email. What should
I do?
A. If you have not received an email 48 hours after submitting your claim please email
alpariukclaims@kpmg.co.uk
Disputed balance
Q. I have disputed my balance and have submitted the requested documents. How long until you
will contact me?
A. The Joint Special Administrators will endeavour to provide an update on your balance within 10
business days of submission.
Q. I have disputed my balance and would like to submit more documents for consideration. What
do I do?
A. Please log back onto the Claims Portal and select change when you are presented with your
account summary. From here you will need to dispute your balance(s) again and then on the next
screen you will be able to upload further documents. Please ensure that you continue to confirm
that you have uploaded more documents.
Q. I disputed my balance but have now decided I no longer want to pursue the dispute. How do I
change my mind and now agree my claim?
A. Please log back onto the Claims Portal and, when you are presented with your account summary,
select change. You will then be able to agree your account balances and continue with the claims
process.
Personal details
Q. How do I change my personal details?
A. When you log onto the Claims Portal you will be requested to confirm your personal details. If any
of your details are incorrect please update them. If you change your personal details and have a
claim, you will later be requested to upload documents to verify your changes.
Q. I have changed my personal details and have uploaded the documents required. How long will
it take for you to process?
A. We will endeavour to review documents within 10 business days and inform clients by email with
the results. Only once the details have been reviewed and all your claims agreed will your claim be
able to be passed on to the FSCS.
Q. I did not change my personal details in the Claims Portal at the time, but they have since
changed. What should I do?
A. Please email alpariukclaims@kpmg.co.uk with your new address or contact details. Please ensure
that you attach to this email two of the following documents so we can verify your change of
address:
Bank statement
Utility bill (gas, water, electricity or landline telephone)
Credit card statement
Bank details
Q. I input new bank details and uploaded documents. Have they been approved?
A. We will endeavour to review documents within 10 business days and inform clients by email with
the results.
Technical
Q. I am experiencing technical problems with the Claims Portal. What should I do?
A. If you are experiencing any technical problems please email alpariukclaims@kpmg.co.uk
explaining the issue and including screenshots where necessary. Please ensure that you include
technical in the subject line.