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An astute professional with nearly 2 years of experience; earlier associated with The Bank of
New York Mellon, Pune as Team Leader.
Knowledge in several banking operations like Cash and handling day to day activities in co-ordination
with internal / external departments for smooth business operations.
Adroit at designing & implementing systems & procedures to ensure timely availability of information
necessary to facilitate process.
Proficient at managing & leading teams for running successful process operations & experience of
developing procedures, service standards for business excellence.
CERTIFICATION
2007
2007
2007
IRDA Certified
2005
2004
CAREER ABSTRACT
The Bank of New York Mellon, Pune
Dec05 - Nov07
Team Leader
Joined as on Operations Executive and worked with a team in reconciliation process (Manual Process).
Key Areas Covered:
Tracking the dividends and interest being received for the assets held and notifying the concerned
division for the trade discrepancy along with corporate action plan on the assets held by the clients.
Managing a team of 7 members for the process. Provided training to the team to understand the
concepts and there by speed up the processing.
Developing weekly calls setup with the onshore team to plan required training schedules for different
scenarios in-line with the progress of the accounts.
Accountable for arranging and conducting team meetings twice in a week to check the process
requirements and sharing new experience or scenarios.
Highlights
Played a key role in reconciling almost 20 HNI clients non-custody accounts of previous months
(total 800 a/cs) on daily basis thereby looking into the clients holdings, like Stocks, Mutual Funds,
Pay downs.
Distinction of setting up quarterly incentives plans by laying down certain organisational standards
in respect of quantity and quality matter.
Significantly contributed towards the SLAs in respect of quality and quantity were met every month.
There was 100% attrition among the team members.
Instrumental in minimising the turnaround time by automating few things in the process.
Jun05 Jul05
Retail Trainee
Monitoring clients branch-banking operations and customer queries relating to cheque, FDs, DDs,
and Lockers for securing high retention levels.
Maintaining MIS reports & periodically submitting the reports to H.O for decision-making purposes.
SCHOLASTIC
2005
Project Title
Organization
Compared Nationalized and Co-operative bank & post-office schemes along with different
mutual funds also conducted survey of investors to know their preference & expectations.
2003
B.Com (Marketing) from Poona College, Pune University, Pune with 66%
2000
1998
SSC from Navin Hind School, Maharashtra Board, Pune with 58.40%
OTHER ACTIVITIES
Diploma in Public Speaking & Personality Development from Institute of Public Speaking
Computer Course from Tata InfoTech - Diploma in Computer Programming and Applications.
IT SKILLSET
Operating Systems
Packages
Language
: C, Oracle, HTML
Designing
: Flash
PERSONAL DETAILS
Date of Birth
Address
Languages Known