B V S KUMAR

Mobile: +919948899977 E-Mail: satishbommala@gmail.com

JOB OBJECTIVE: Senior level positions to head Training & Development / Business Development with a leading
organization.

PROFESSIONAL PROFILE

An accomplished professional with over 7 years of cross functional and cross cultural overseas & domestic
experience in Training and Development, Operation Management, Customer Relationship Management &
Customer Service Operations.

Currently associated with NIIT IFBI, Hyderabad as a Manager - Operations, T&D & Business
Development.

Currently pursuing Accelerated General Management Programme from IIM- Ahmadabad to update
self on current Management trends.

An exemplary communicator with proven skills in designing & conducting customised training programs geared
towards optimising knowledge and operational efficiencies of Client organisations.

A keen planner, strategist & implementer with demonstrated abilities in devising business operational activities
and accelerating the growth.

Good communicator with proven skills in designing & conducting customised training programs, geared
towards optimising knowledge and operational efficiencies. Proactive in assessing training and development
needs and effectively aligning programs with business objectives.

Demonstrated a proven record of effectiveness in developing programs, processes, and solutions that
contribute to growth initiatives.

Strong organizer, motivator, team player and a decisive leader with successful track record in directing from
original concept through implementation to handle diverse market dynamics.

AREAS OF EXPERTISE
Training & Development
Interacting with Client Organisations to assess training needs across the Horizontal and verticals in the Business
process in terms building Training modules based on the feedbacks from skill set gap analysis & conduct
Workshops, Classroom sessions etc.
Designing Training Course & Syllabus, preparing Manuals, organising & conducting practical and theoretical
training programs, to enhance knowledge & skills.
Business Development
Identifying targets and goals for the process, setting and maintaining QTS (Quality Tracking System) & providing
FTR (first time resolution) to the customers.
Conducting market analysis to provide critical inputs for business development initiatives and formulation of selling and
marketing strategies.
Building and maintaining healthy business relations with major clientele, ensuring maximum customer
satisfaction by achieving performance parameters delivery & quality norms.
Handling projects relating to product & process which simplify operations, leading to Cost to Service (C2S).

Quality and Compliance

Developing & implementing quality systems to ensure compliance and sound functioning of the process.
Facilitate / conduct regular internal audits and reviews to ensure adherence to pre-set norms.
Developing Process Design and Business Information System for tracking and managing the business effectively.
Training and guiding teams on towards identifying factors critical to quality, reducing process variation,
improving capabilities & increasing stability.

 Deploying various programs like dip stick audit for new hires to ensure adherence to all the policies and procedures.
People Management
Imparting /organizing training programs for achieving pre planned organizations targets.
Maximizing customer satisfaction level by on time delivery, monitoring customer complaints, providing efficient
services.
Leading, training & monitoring the performance of team members to ensure efficiency in operations and
meeting of individual & group targets.
Planning the staffing structure in the present & future course on the projections given by the Management.
Motivating team members by nominating them for rewards and recognition.
ORGANISATIONAL DETAILS
Since Oct06 with NIIT IFBI / IMPERIA (Institute of Finance Banking & Insurance / Center for
Advanced learning), Hyderabad as Manager - Operations and Business Development
Company responsible for implementing the corporate executive educations from Indian Institute of Management
Ahmadabad, Kolkata & Indore. New recruitment and training for ICICI bank/HDFC Bank staff for AP region.
Role:
Responsible for implementing complete training modules from IIM - Ahmedabad, Kolkata, and Indore via Broadbrand
based education delivery.
Overseeing admission process for IFBI and Imperia and ensuring work allocation for Academic executives, faculties
and Sales & Marketing colleagues.
Coordinating with subject experts in preparation of milestones for education delivery.
Instrumental in identifying the vital clients and developing a strong and deep understanding of the executive
education.
Preparing and implementing quarterly campaigns in coordination with Headquarters for generating brand popularity.
Responsible for allocating tasks to team members based on the client requirements & ensuring smooth flow process,
implementation on a regular basis.
Closely coordinating with clients for timely feedback and share the same with team on a regular basis.
Conducting weekly meetings with the team to understand the concerns and the progress.
Formulating innovative methods of gathering database from the market like job fairs, Ads, Postings etc.
Significant Achievement
Holds the distinction of achieving AWARD OF EXCELLENCE from NIIT for contribution in Designing of
Marketing Campaigns, Quality Compliances in Administration and Operations, EDL (Education Delivery).
Jun04- Jul06 with BPO Services (Pvt) Ltd., (A subsidiary of Sumathi Group, Colombo, Sri Lanka) as
Manager Training
Role:
Conducting training activities as per in house requirements in the areas of Media and Publishing,
Pharmaceuticals, out bound Call Centre and Medical Transcription Divisions for BPO Services PVT Ltd.
Responsible for direct training activities for each division /section / unit within the organization.
Formulating modifications in the training program for improving effectiveness and efficiency through reviewing
training class evaluations from participants and by distributing training needs surveys reports to department
coordinators and supervisors and analyzing responses.
Closely coordinating with supervisors and managers for providing greater understanding on training and
development of class schedules, examination etc.
Directing the trainers for the manuals and material development for the better presentation of the lectures.
Interacting with external institutions for fulfilling training requests from different departments.
Efficiently coordinating with clients for the specific product orientation programs and necessary updates.
Significant Achievement
Holds the credit of achieving Operational efficiency by way of critical analysis, pre-planning and appropriate
implementation.
Dexterously implemented continuous improvement on process and timely resolution of process and people
issues.
Remarkably single point contact between Operations unit to Management.
Jun02-May04 with Bioinformatics Institute of India with Spectrum Institute of Science and
Technology, Colombo, Sri Lanka as Branch Manager and Head of the Department.

Role:
Ensuring business support & handling Customer queries for maximizing customer satisfaction level.
Drafting Question paper through extensive coordination with the University and conducting exams at various
study centres in India and overseas including Vinayaka Missions Research Foundation Deemed University, TN,
India.
Responsible for devising and implementing different courses depending on the countrys local requirement.
Successfully conducting presentations for clients on the improvement of the process and Team initiatives.
Preparing staff schedules and handling of AMS (Attendance Management System).
Ensuring course coordination and implementing new teaching Methodologies as per the requirement.
Accountable for designing the course ware and Study Materials.
Significant Achievement
Holds the distinction of Teaching Bioinformatics / Microbiology / Biology to B.Sc, M.Sc and P G D students.

Jun01 Mar02 with WOCKHARDT Life Sciences Ltd., Mumbai, as Territory Manager
Role:
Administering the overall marketing operation encompassing, sales, business development and sales promotion.
Monitoring and managing distributors and retailers network.
Dexterously handling the motivation and product update sessions for sales promotional agents in the team.
TRAINING
Industrial Internship
Company:
Strides Arco lab Ltd., (ISO 9001:2000 Company) Bangalore,
Duration:
Nov00 May01
Description:
Undergone 6 months of intensive training in microbiology quality control as a Management
Trainee
EDUCATION
Perusing regular Accelerated General Management Program (AGMP) from Indian Institute of Management
Ahmadabad (IIM-A).
http://www.iimahd.ernet.in/executive/agmp.html
Perusing Diploma in Training and Development from Indian Society for Training and Development New Delhi.
Diploma recognized by Govt of India.
M.Sc from Bangalore University, Karnataka, in 2001.
B.Sc from Osmania University, Hyderabad, India in 1999.
IT SKILL SETS
Well versed with Windows, Linux, M S Office and Internet Application.
PERSONAL DETAIL
Date of Birth:
Address:

15/07/1977
8-34, SVC T1, Gautham Nagar, DSNR, Hyderabad-060