Curriculum Vitae

I am sending herewith my Curriculum Vitae.

I am enterprising; goal oriented and looking for an opportunity where tangible results in the field of operations are
stepping stones to higher goals.
I posses a Masters degree in Management Studies, which in addition to the experience I have gained these
years will go a long way in meeting your organization goals.
Please find below the summary of my work experience.
Synopsis:

Handling operations for US$ 10 million annual turnover platform under guidance of Director
Operations.

Coordinating with the Vendors, Operations Heads, Quality Heads and Senior Management Group in India
& US. Experienced in dealing effectively with customers and at all levels in management, with good team
management skills.

Handling Corporate MIS which is been used to make important operational decisions by top
management.

Coordinating with IT team and consultants to conceptualize and implement next generation platforms for
Medical Transcription.

Proven record for taking new initiative and providing creative solutions.

Other info:Contact No: - 9920064422

e-mail:- ranjan.besekar@yahoo.com
Current Location: - Mumbai
Notice Period: - 1 month
Current CTC:- INR 6 Lakhs p.a.
Thanks and Regards,
Ranjan Besekar

Ranjan Besekar
Address: Flat no.4,
Ajanta Co-operative Housing Society,
Plot no-46, Sector 21,
Kharghar, Navi Mumbai- 410 210
Contact No:- 9920064422
E-mail:- ranjan.besekar@yahoo.com
Career Objective:I am looking for an opportunity where tangible results are stepping stones to higher goals for
organization and me.
Synopsis:

Handling operations for US$ 10 million annual turnover platform under guidance of
Director Operations.

Coordinating with the Vendors, Operations Heads, Quality Heads and Senior Management
Group in India & US. Experienced in dealing effectively with customers and at all levels in
management, with good team management skills.

Handling Corporate MIS which is been used to make important operational decisions by top
management.

Coordinating with IT team and consultants to conceptualize and implement next generation
platforms for Medical Transcription.

Proven record for taking new initiative and providing creative solutions.

Work Experience:-

Currently working with CBay Systems (India) Pvt. Ltd as Manager-Operations from October
2006 till date.
Accountable to Director-Operations & COO
Leading a team of 1 Assistant Manager, 1 Management Trainee, 3 Team Leaders and 10
Operations executives to manage operations.
Key Responsibilities:Operations

Independently handling 17 vendors spread all over India who are processing US$10
million worth business on annual basis.

Key responsibility of Vendor management & Capacity planning to ensure smooth running
of business.

Performed operational due diligence of new vendors for signing up of contracts and to
ensure successful startup. Performing quarterly audits of existing vendors to ensure
statutory and operational compliance.

Coordinating with front end (CBay US Team) for client deliverables on Turnaround Time
and Quality.

Developed, Introduced & Operationalized SOP for vendor management. Working as per
ISO 9001:2000 standards and conducting audits as an internal auditor.

Responsible for Operations MIS, such as TAT reports and volume reports to Client,
Vendors and Management.

System Orientation

Coordinating with IT team in India and US for mapping business requirements in to

existing systems, trouble-shooting and testing.

Coordinating with consultants to conceptualize, develop and implement next generation

platforms.

Mapped System to generate varied Reports for Analysis of Business Processes.

MIS

Responsible for operational analysis on Medical Transcription business review.

Capturing cost for 5 subsidiaries and planning volumes targets for achieving optimization
and profitability.

Estimation of Monthly Revenue for subsidiaries and the company on a weekly basis.

Managing Operations update on Volumes, Capacity, Client updates (New, Lost and AtRisk Clients), IT updates, MIS updates for monthly management report.

Monitoring and evaluating Vendor performance on all parameters.

Productivity analysis of Quality Assurance teams in India and US. The analysis is key to
determine cost effectiveness of QA and taking decisions on capacity.

Maintaining, tracking and analyzing line realization (cost per line) data of all vendors to
track profitability and quality.

Managing ad-hoc reports required by management, finance department, corporate

communications.

Worked with Venture Infotek Global Pvt Ltd as Assistant Manager-Operations from June
2005 to October 2006.
Accountable to Manager-Operations.
Lead a team of 6 in Operations-Acquiring Department

Summary of job responsibilities in Operations - Acquiring Department (October 2005 to

October 2006)

Responsible for operational activities for high profile customers like UTI, IDBI, Bank of
India and Nations Trust Bank along with Syndicate Bank, Union Bank of India, Vijaya
Bank and Jammu and Kashmir Bank.

Responsible for meeting of TATs for various activities and ensuring adherence to the
SLAs with all the customers.

Responsible for co-ordination with software products division of the company based in
Bangalore for Bug Reports, Change requests and performing UAT.

Responsible for MIS and other reports to Management and Customers.

Summary of projects in Field Service Division (June 2005 to September 2005)

Productivity Measurement, Improvement and Control.

SOPs for Field Service Engineer and Stock Movement.
Initiated and Implemented Service Bulletin for Service Providers.
Web based Module and Reports Module Implementation.
Introduced Customer Feedback Form for measuring Service Quality.
Bar Code Implementation proposal.

Complain Call Reduction:-Proactive Roll Delivery, Failure Rate Monitoring of Terminals.

Quality Improvement and Cost Reduction of Paper Rolls.

Costing of Service Provider Infrastructure.

New Vendor Evaluation for Field Service and Paper Rolls.

Worked with Mentorix Technologies Pvt Ltd as Software Testing Engineer from November
2002 to September 2003.

Job profile included testing of application software and Installers. The job involved making the
test cases and executing them.
Worked with Drives and Automation Services as Electronics Engineer from October 2001 to
September 2002.
Job profile included development of the software and hardware for automating Industrial
machinery. Commissioning and maintenance of the software and hardware.

Education:Masters of Management Studies from K. J. Somaiya Institute of Management Studies & Research
(University of Mumbai). Specialization in Operations. in 2005
Bachelor of Engineering from Terna Engineering College (University of Mumbai). Specialization in
Electronics in 2001
Additional Qualification:Quality
RDBMS Knowledge
Other Software Packages

: Certified Internal Auditor for ISO 9001:2000.

: Oracle 8.0.
: MS Project 2000, MS Office.

Personal Details:Date of Birth

Gender
Language Proficiency
Hobbies

: December 13, 1977.

: Male.
: English, Marathi, and Hindi.
: Reading, Music, Cricket.
(Ranjan K. Besekar)