Human Resources

Unit1 - 2 Mark Quiz Questions

1.All these programmes are designed to help the individual make career decisions that
will move him or her toward self- fulfillment.

a. Career Development Programme

b. Training
c. Succession Planning
d. Management Development Programme

2.Changes in________, are related to environmental factors.

a. The operating organizational structure

b. Both (a) and (b)

c. Only (a)
d. The network of working procedures

3.Human relations or behavioral school of management is based on _________ studies.

a. Harvard

b. Hawthorne
c. Industrial
d. Management

4.The basic philosophy of HRM is driven by Theory____ and that of Personnel

management is driven by Theory _____.

a. X,Z
b. Y,Z

c. Y , X
d. X,Y
5.__________ is helpful in Increasing productivity; Improving quality and Improving
organisational climate.

a. Management
b. Environment

c. Training
d. Discipline

Unit2 - 2 Mark Quiz Questions

1.In Indian organizations there is a high focus on _______as opposed to benefits and
perks.

a. Cash in hand
b. Incentives
c. Promotion
d. Rewards and Recognition

2.Incentive systems proposed by Kautilya are :

a. Shreni- Saama- Bheda-danda- catura

b. Saama-daana-danda-catura
c. Saama, daana, danda, maya.

d. Sarasa- saama- daana- bheda- danda- catura

3.The Factories Act, 1948, it became obligatory for the-employers to employ a Welfare
Officer in a factory employing__________

a. 100
b. 250
c. 50

d. 500 or more workers.

4.The Factory Act is related to

a. Both (a) and (b)

b. Only (a)
c. Working hours for women
d. Minimum age of children for employment

5.The Indian culture is one that is deeply rooted in its _________ and________ values.

a. traditional, social
b. Work,relegious

c. societal , collectivistic
d. Individual, collectivistic

Unit3 - 2 Mark Quiz Questions

1."The ultimate mission or purpose is to relate future human resources to future
enterprise needs, so as to maximise the future return on investment in human resources.
In effect, the main purpose is one of matching or fitting employee abilities to enterprise
requirements, with an emphasis on future instead of present arrangements." What
Particular process is being talked about here?

a. Human resource Planning

b. Demand and Supply
c. Forecasting
d. Human resource Development c

2.Items like population projections, programme of economic development, educational

facilities are covered in the human resource planning at ________.

a. Individual Level
b. Industrial Level
c. Organizational Level

d. National Level
3.Job analysis includes the preparation of ________ and _________.

a. Job Enrichment and Enlargement

b. Training and Development
c. Promotion and Transfer

d. Job Description and Job specification

4.The following four steps for HR planning are being given by Wickstrom.

a. 1. Forecasting 2. Making an inventory of present manpower resources 3.

Anticipating manpower problems 4. Planning.

b. 1. Analysis 2. Projecting 3. Hiring 4. Retaining.
c. 1. Planning 2. Directing 3. Controlling 4. Implementing
d. 1. Job Analysis 2. Recruitment 3. Selection 4. Induction.

5.Who is responsible to carry out the following activities and for what function? i) To
assist, counsel and pressurise the operating management to plan and establish objectives;
ii) To collect and summarise data in total organizational terms and to ensure consistency
with long-range objectives and other elements of the total business-plan.

a. Both (a) and (c)

b. Personnel Department, HR Planning

c. Finance Department, Accounting.
d. Government, policy Making

Unit4 - 2 Mark Quiz Questions

1.Identify factor that are not related directly to organization but still affect recruitment:

a. working conditions and salary

b. the size of the organization

c. cultural, economic and legal factors

d. the rate of growth of organization
2.The second objective of the examination is to protect the company against unwarranted
claims under workers' compensation laws, or against lawsuits for damages. What
examination is being talked about here?

a. Qualifying
b. Mental
c. Psychological

d. Physical

3.The two sources of recruitment are:

a. Campus and Employment Exchange.

b. Internal and External

c. Transfer and References
d. Newspaper and Consultants

4._________ cover the complete life history of the applicant and include such areas as
the candidate's work experience, academic qualifications, health interest, and hobbies.

a. Application

b. Depth Interview
c. CV
d. Discussion

5._________are deliberate attempts to create pressure to observe how an applicant

performs under stress.

a. Group Discussions
b. Interviews
c. Psychological Tests

d. Stress interviews
 Unit5 - 2 Mark Quiz Questions
1.Job performance and Job observation are the conventional methods of _______ and are
used for ________ analysis.

a. Man, Job
b. Job, Quality
c. Task, Quality

d. Job, task

2.The following purposes of Training were being proposed by : Acquiring Intellectual

Knowledge Acquiring Manual Skills Acquiring Problem-Solving Skills

a. Douglas McGregor
b. Thayer
c. Robbins
d. A. D Sinha

3.The model based on the following three factors is proposed by : 1.Organization analysis
2.Task analysis 3.Man analysis

a. Mc Gregor

b. Thayer and McGhee

c. A . Sinha
d. Robbins

4.What are the 4 basic categories for Training Evaluation?

a. Reaction, Learning. Behaviour, Results.

b. Feedback, Analysis, Result, Productivity
c. Learning ,Reaction, Feedback, Result
d. Learning. Behaviour, Results, Feedback.
5.Which programme has the following advantages? 1. A skilled work force is maintained;
2. Immediate returns can be expected from training;
a. Vestibule Training c
b. Training
c. Simulation

d. Apprenticeship

Unit6 - 2 Mark Quiz Questions

1.A variety of career development activates are available for use. e.g. career Planning
Workshops, Career Workbooks are related to :
a. Individual Counselling;
b. Information Services
c. Initial employment Programs

d. Self assessment tools

Unit7 - 2 Mark Quiz Questions

1.A ___________may be defined as an upward advancement of an employee in an
organization to another job, which commands better pay/wages, better status/prestige,
and higher opportunities/ challenges, responsibility, and authority, better working
environment, hours of work and facilities, and a higher rank.

a. Promotion
b. Incentive
c. transfer
d. Reward

2.Formal performance evaluation is a system set up by the enterprise to __________ and

_________evaluate employee performance.
a. Measure and fairly

b. Regularly and Systematically

c. Assess and rightly
d. Regularly and fairly.
3.In fact ________is more popular where subjective feedback and comments are invited.

a. Critical Incident
b. Paired Comparison
c. Essay evaluation

d. 360Degree feedback

4.In this technique, personnel specialists and operating managers prepare lists of
statements of very effective and very ineffective behaviour for an employee.

a. BARS

b. Critical incident technique

c. Graphic rating
d. Paired comparison

5.This approach makes the ranking method easier and more reliable. First, the names of
the persons to be evaluated are placed on separate sheets (or cards) in a predetermined
order, so that each person is compared to all others to be evaluated. It is:

a. Forced distribution

b. Paired comparison
c. Graphic rating
d. BARS

Unit8 - 2 Mark Quiz Questions

1.Fair Wage: According to the Committee on Fair Wages, it is the wage which is

a. Based on the performance

b. Dependent upon the demand and supply of labour.

c. Above the minimum wage but below the living wage.

d. Based on market .
2.Residual claimant theory was propounded by

a. Francis A. Walker (1840-1897)

b. Ricardo
c. Benham
d. John Davidson

3.This theory is a modified form of subsistence theory. According to this theory, wages
are determined not by subsistence level but also by the standard of living to which a class
of labourers become habituated.

a. Standard of living theory

b. Wage fund Theory
c. Demand and Supply Theory
d. Iron law of wages

4.This theory, also known as Iron Law of Wages, was propounded by David Ricardo
(1772-1823).

a. Subsistence theory
b. Residual Claimant Theory
c. Standard of living theory
d. Purchasing Power Theory

5.Wage Boards: The boards are appointed by the Government and usually consist of
seven members

a. two representatives of management, two of labour, two independent members and

a chairman.
b. Four representatives of management, two of labour and a chairman
c. three representatives of management, two of labour, one independent member
and a chairman
d. Three representatives of management, Three of labour, and a chairman
 Unit9 - 2 Mark Quiz Questions
1.Identify the following type of evaluation measures? The point system and the factor-
comparison system.

a. Non-quantitative evaluation measures

b. Job Evaluation

c. Qualitative Evaluation Measures

d. Performance Evaluation

2.Identify the following type of evaluation measures? The ranking system and the job-
classification system.

a. Job Evaluation
b. Performance Evaluation

c. Non-quantitative evaluation measures

d. Qualitative Evaluation Measures

3.Jobs show characteristics which are common to all or most. These characteristics,
called factors, generally fall under the four headings- skill, effort, responsibility and
conditions.This describes which method?

a. Ranking Method

b. Point Method
c. Grade Description Method
d. Time Span Method

4.Two types of promotion-

a. Transfer to good location and Deputation

b. Vertical & Horizontal promotion

c. Based on seniority and based on performance.
d. Post and Money
5.Which method is based on Three factors, know-how (education/experience), problem-
solving, and accountability-

a. Guide-Chart Profile Method

b. Point Method
c. Grade Description Method
d. Ranking Method

Unit10 - 2 Mark Quiz Questions

1.Dale Yoder and others pointed out some signals of low morale, which one is a incorrect
option?

a. Employee unrest.
b. High rate of absenteeism.
c. Tardiness

d. Job Rotation

2.Employees should be encouraged to take risk decision.This can be achieved by:

i)Developing work groups; ii)Developing the social contacts of the employees; iii)The
use of music; and iv)Regular rest breaks.
a. ii and iv
b. None of these c

c. All of the above

d. i & ii

3.It tries to deal with dissatisfaction by increasing job depth. Under this, individual
employees may be given responsibility for setting their own work pace, for concerning
their own errors, and/or for deciding on the best way to perform a particular task.What
practice is being discussed here?

a. Job enrichment
b. Job Sharing
c. Job Satisfaction
d. Job Rotation
4.Morale can be measured by assessing attitudes and _________.

a. Productivity
b. Motivation Level

c. job satisfaction
d. Job Dissatisfaction

5.The following are the positive measures to be taken to bring job satisfaction to the
employees and reconcile individual interests with the interests of the organization.Which
measure amongst these may not essentially bring satisfaction?

a. Job enrichment.

b. Transfer
c. Building responsibility into a job.
d. Creation of whole jobs.

Unit11 - 2 Mark Quiz Questions

1.Company policy and administration, Supervision, working conditions, interpersonal
relations, salary, status, job security, and personal life.

a. Motivators

b. Hygiene factors
c. Reinforcement
d. Job content

2.Everyone has a need for self-respect and for the esteem of others. This results in the
desire for strength, confidence, prestige, recognition and appreciation.

a. Achievement Needs

b. Esteem Needs
c. Physiological Needs
d. Need for Power
3.Identify the correct formulae to state the relationship between performance skill and
motivation. Where P is for performance, S for skill and M for motivation.

a. p
b. S
c. P-S
d. f(S,M)
e. S-P
f. M
g. f(P,M)
h. P

4._________is positively correlated with concepts of (1) level of aspiration, (2) degree of
commitment, and (3) inclination towards action.

a. Job Satisfaction

b. Performance

c. Motivation
d. Morale c

Unit13 - 2 Mark Quiz Questions

1.Arbitration In case, the grievance has not been settled by top management and top
union leadership, three possibilities remain: 1. The union can temporarily or permanently
drop the issue; 2. The union can call a strike if the contract permits;
3._________________________________________________________

a. The case may be submitted to an impartial arbitrator.

b. None of the above
c. The case may be taken to the international organization
d. The case may be taken to government
4.The National Commission of Labour states that complaints affecting one or more
individual workers in respect of their wage payments, overtime, leave, _________,
_________seniority, work assignment, and discharges would constitute grievances.

a. Appointment, Dismissal
b. Incentive, Punishment
c. Pay, Promotion

d. transfer, promotion

5.Who classifies a grievance as a complaint of one or more workers with respect to wages
and allowances, conditions of work, interpretations of service stipulations, covering such
areas as overtime, leave, transfer, promotion, seniority, job assignment and termination of
service?

a. International Labour Organization (ILO)

b. Government
c. Trade Union
d. Arbitrator

Unit14 - 2 Mark Quiz Questions

1.The essential characteristics of a small group are given below one of them is however
not appropriate. Identify it.

a. see themselves as an individual.

b. who interact with one another,
c. share some common ideology,
d. two or more people,
2.The following are the characteristics of _________: 1) they are sanctioned by some
authority; 2) there is a prescribed division of labour 3) individuals are assigned specific
responsibilities, 4) there are stable and consistent personal interactions, and 5) provisions
are made for rewarding the group membership.
a. Teams
b. Informal work groups

c. Formal work groups

d. Project Teams
3.The groups can provide, with or without the conscious knowledge of their members, a
means of fulfilling many of the needs of the individuals in them, such as:

a. Affinitive needs and Egoistic needs

b. Physiological needs
c. Need for Money
d. Need for Power

Unit15 - 2 Mark Quiz Questions

1.Douglas McGregor,has identified the major variables of leadership , amongst the given
options one is incorrect, identify it.

a. Inherited Power
b. The characteristics of the leader.
c. The attitudes, needs and personal characteristics of followers.
d. The culture of the organisation

2.In 1938, ______and _________proposed classifications of leaders based on how much

involvement leaders placed into task and relationship needs.

a. Likert and Lewin

b. Lewin and Lippitt

c. Hersey and Blanchard
d. Blake and Mouton

3.This style has a high concern for people and a low concern for production. Managers
using this style pay much attention to the security and comfort of the employees. Identify
the style.
a. The team style

b. The country club style

c. The impoverished style
d. The produce or perish style
4.Which of the classificationis not given by CHRIS ARGYRIS in the following

a. The Bureaucratic type

b. The Permissive type
c. The participative type
d. The Directive type

5.Who delineated differences between leadership and management and in which year?

a. Lewin-1950
b. Taylor 1920
c. Lewis-1939

d. Abraham Zaleznik 1977