Anda di halaman 1dari 62



5()(5(1&,$/'()250$d2
EM V I GOR

UHDGH(GXFDomRH
)RUPDomR

+RWHODULDH5HVWDXUDomR

&yGLJRH'HVLJQDomR
do Referencial de
)RUPDomR

811311 - Empregado/a de Restaurante/Bar

Modalidades de
(GXFDomRH)RUPDomR

(GXFDomRH)RUPDomRGH$GXOWRV
)RUPDomR0RGXODU

3XEOLFDomRH
DFWXDOL]Do}HV

Publicado no Boletim do Trabalho do Emprego (BTE) n 16 de 29 de Abril de 2013 com entrada


em vigor a 29 de Abril de 2013.

1tYHOGH4XDOLILFDomRGR414

2EVHUYDo}HV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

1 / 62

3HUILOGH6DtGD
'HVFULomR*HUDO
2UJDQL]DUSUHSDUDUHH[HFXWDURVHUYLoRGHUHVWDXUDQWHEDUUHVSHLWDQGRDVQRUPDVGHKLJLHQHHVHJXUDQoDHP
HVWDEHOHFLPHQWRVGHUHVWDXUDomRHEHELGDVLQWHJUDGRVRXQmRHPXQLGDGHVKRWHOHLUDVHPFRRSHUDomRFRPRVGHPDLV
HOHPHQWRVGDHTXLSDFRPYLVWDDJDUDQWLUXPVHUYLoRGHTXDOLGDGHHVDWLVIDomRGRFOLHQWH
Actividades Principais
z

z
z
z
z
z
z
z

(IHWXDURDSURYLVLRQDPHQWRGDVPDWpULDV-SULPDVXWLOL]DGDVQRVHUYLoRGHUHVWDXUDQWHEDUDVVHJXUDQGRRHVWDGRGH
FRQVHUYDomRGDVPHVPDV
9HULILFDUHSUHSDUDUDVFRQGLo}HVGHXWLOL]DomRHOLPSH]DGRVHTXLSDPHQWRVHXWHQVtOLRVXWLOL]DGRVQRVHUYLoRGH
restaurante/bar.
5HFROKHULQIRUPDo}HVUHODWLYDVjRUJDQL]DomRHH[HFXomRGRVHUYLoRGHUHVWDXUDQWHEDU
3DUWLFLSDUQRDUUDQMRGDVDODGHUHIHLo}HVGHDFRUGRFRPDVFDUDFWHUtVWLFDVGRVHUYLoRDH[HFXWDU
$WHQGHURVFOLHQWHVHH[HFXWDURVHUYLoRGHUHVWDXUDQWHEDUDVVHJXUDQGRDOLJDomRFRPRVUHVWDQWHVVHUYLoRV
([HFXWDURVGLIHUHQWHVVHUYLoRVHVSHFLDLVHPUHVWDXUDQWHEDU
)DWXUDURVVHUYLoRVSUHVWDGRV
$WHQGHUHUHVROYHUUHFODPDo}HVGHFOLHQWHV
(IHWXDUDOLPSH]DHDUUXPDomRGRVHVSDoRVHTXLSDPHQWRVHXWHQVtOLRVGRVHUYLoRYHULILFDQGRDVH[LVWrQFLDVHFRQWURODQGR
RVHXHVWDGRGHFRQVHUYDomR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

2 / 62

2UJDQL]DomRGR5HIHUHQFLDOGH)RUPDomR

(GXFDomRH)RUPDomRGH$GXOWRV ()$


)RUPDomRGH%DVH


UHDVGH
&RPSHWrQFLDV-Chave

&yGLJR

UFCD

Horas

CE_B1_A

2UJDQL]DomRSROtWLFDGRVHVWDGRVGHPRFUiWLFRV

25

CE_B1_B

2UJDQL]DomRHFRQyPLFDGRVHVWDGRVGHPRFUiWLFRV

25

CE_B1_C

(GXFDomRIRUPDomRSURILVVmRHWUDEDOKRHPSUHJR

25

CE_B1_D

$PELHQWHHVD~GH

25

CE_B2_A

2UJDQL]DomRSROtWLFDGRVHVWDGRVGHPRFUiWLFRV

25

CE_B2_B

2UJDQL]DomRHFRQyPLFDGRVHVWDGRVGHPRFUiWLFRV

25

CE_B2_C

(GXFDomRIRUPDomRSURILVVmRHWUDEDOKRHPSUHJR

25

CE_B2_D

$PELHQWHHVD~GH

25

CE_B3_A

2UJDQL]DomRSROtWLFDGRVHVWDGRVGHPRFUiWLFRV

50

CE_B3_B

2UJDQL]DomRHFRQyPLFDGRVHVWDGRVGHPRFUiWLFRV

50

CE_B3_C

(GXFDomRIRUPDomRSURILVVmRHWUDEDOKRHPSUHJR

50

CE_B3_D

$PELHQWHHVD~GH

50

LC_B1_A

,QWHUSUHWDUHSURGX]LUHQXQFLDGRVRUDLVGHFDUiFWHUO~GLFRHLQIRUPDWLYR-funcional

25

LC_B1_B

Interpretar textos simples, de interesse para a vida quotidiana

25

LC_B1_C

Produzir textos com finalidades informativo-funcionais

25

LC_B1_D

,QWHUSUHWDUHSURGX]LUDVSULQFLSDLVOLQJXDJHQVQmRYHUEDLVXWLOL]DGDVQR
quotidiano

25

LC_B2_A

Interpretar e produzir enunciados orais adequados a diferentes contextos

25

LC_B2_B

,QWHUSUHWDUWH[WRVGHFDUiFWHULQIRUPDWLYRHUHIOH[LYR

25

Cidadania e
Empregabilidade




5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

3 / 62

LC_B2_C

3URGX]LUWH[WRVGHDFRUGRFRPWpFQLFDVHILQDOLGDGHVHVSHFtILFDV

25

LC_B2_D

,QWHUSUHWDUHSURGX]LUOLQJXDJHPQmRYHUEDODGHTXDGDDILQDOLGDGHVYDULDGDV

25

LC_B2_LE_A

&RPSUHHQGHUHXVDUH[SUHVV}HVIDPLOLDUHVHRXTXRWLGLDQDV

25

LC_B2_LE_B

&RPSUHHQGHUIUDVHVLVRODGDVHH[SUHVV}HVIUHTXHQWHVUHODFLRQDGDVFRPiUHDV
de prioridade imediata; Comunicar em tarefas simples e em rotinas que exigem
DSHQDVXPDWURFDGHLQIRUPDo}HVVLPSOHVHGLUHFWDVREUHDVVXQWRVTXHOKHVmR
familiares

25

LC_B3_A

Interpretar e produzir enunciados orais adequados a diferentes contextos,


IXQGDPHQWDQGRRSLQL}HV

50

LC_B3_B

,QWHUSUHWDUWH[WRVGHFDUiFWHULQIRUPDWLYR-UHIOH[LYRDUJXPHQWDWLYRHOLWHUiULR

50

LC_B3_C

Produzir textos informativos, reflexivos e persuasivos

50

LC_B3_D

,QWHUSUHWDUHSURGX]LUOLQJXDJHPQmRYHUEDODGHTXDGDDFRQWH[WRVGLYHUVLILFDGRV
GHFDUiFWHUUHVWULWRRXXQLYHUVDO

50

LC_B3_LE_A

&RPSUHHQGHUTXDQGRDOLQJXDJHPpFODUDHHVWDQGDUGL]DGDDVVXQWRV
familiares e de seu interesse; Produzir um discurso simples e coerente sobre
assuntos familiares e de seu interesse

50

LC_B3_LE_B

Compreender as ideias principais de textos relativamente complexos sobre


DVVXQWRVFRQFUHWRV&RPXQLFDUH[SHULrQFLDVHH[SRUEUHYHPHQWHUD]}HVH
MXVWLILFDo}HVSDUDXPDRSLQLmRRXXPSURMHFWR

50

MV_B1_A

,QWHUSUHWDURUJDQL]DUDQDOLVDUHFRPXQLFDULQIRUPDomRXWLOL]DQGRSURFHVVRVH
SURFHGLPHQWRVPDWHPiWLFRV

25

MV_B1_B

8VDUDPDWHPiWLFDSDUDDQDOLVDUHUHVROYHUSUREOHPDVHVLWXDo}HV
SUREOHPiWLFDV

25

MV_B1_C

&RPSUHHQGHUHXVDUFRQH[}HVPDWHPiWLFDVHPFRQWH[WRVGHYLGD

25

MV_B1_D

Raciocinar matematicamente de forma indutiva e de forma dedutiva

25

MV_B2_A

,QWHUSUHWDURUJDQL]DUDQDOLVDUHFRPXQLFDULQIRUPDomRXVDQGRSURFHVVRVH
SURFHGLPHQWRVPDWHPiWLFRV

25

MV_B2_B

8VDUDPDWHPiWLFDSDUDDQDOLVDUHUHVROYHUSUREOHPDVHVLWXDo}HV
SUREOHPiWLFDV

25

MV_B2_C

&RPSUHHQGHUHXVDUFRQH[}HVPDWHPiWLFDVHPFRQWH[WRVGHYLGD

25

MV_B2_D

Raciocinar matematicamente de forma indutiva e de forma dedutiva

25

MV_B3_A

,QWHUSUHWDURUJDQL]DUDQDOLVDUHFRPXQLFDULQIRUPDomRXWLOL]DQGRSURFHVVRVH
SURFHGLPHQWRVPDWHPiWLFRV

50

MV_B3_B

8VDUDPDWHPiWLFDSDUDDQDOLVDUHUHVROYHUSUREOHPDVHVLWXDo}HV
SUREOHPiWLFDV

50

MV_B3_C

&RPSUHHQGHUHXVDUFRQH[}HVPDWHPiWLFDVHPFRQWH[WRVGHYLGD

50

MV_B3_D

Raciocinar matematicamente de forma indutiva e de forma dedutiva

50

TIC_B1_A

2SHUDUHPVHJXUDQoDHTXLSDPHQWRWHFQROyJLFRGLYHUVRXVDGRQRTXRWLGLDQR

25

TIC_B1_B

5HDOL]DURSHUDo}HVEiVLFDVQRFRPSXWDGRU

25

Linguagem e
&RPXQLFDomR


0DWHPiWLFDSDUD
a Vida




5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

4 / 62

TIC_B1_C

8WLOL]DUDVIXQo}HVEiVLFDVGHXPSURJUDPDGHSURFHVVDPHQWRGHWH[WR

25

TIC_B2_A

2SHUDUHPVHJXUDQoDHTXLSDPHQWRWHFQROyJLFRGLYHUVR

25

TIC_B2_B

5HDOL]DUHPVHJXUDQoDRSHUDo}HVYiULDVQRFRPSXWDGRU

25

TIC_B2_C

Utilizar um programa de processamento de texto

25

TIC_B2_D

8VDUD,QWHUQHWSDUDREWHUHWUDQVPLWLULQIRUPDomR

25

TIC_B3_A

2SHUDUHPVHJXUDQoDHTXLSDPHQWRWHFQROyJLFRGHVLJQDGDPHQWHR
computador

50

TIC_B3_B

8WLOL]DUXPDDSOLFDomRGHIROKDVGHFiOFXOR

50

TIC_B3_C

8WLOL]DUXPSURJUDPDGHSURFHVVDPHQWRGHWH[WRHGHDSUHVHQWDomRGH
LQIRUPDomR

50

TIC_B3_D

8VDUD,QWHUQHWSDUDREWHUWUDQVPLWLUHSXEOLFDULQIRUPDomR

50

Tecnologias de
,QIRUPDomRH
&RPXQLFDomR

UHDGH&DUiFWHU7UDQVYHUVDO
APRENDER COM AUTONOMIA
40 h


)RUPDomR7HFQROyJLFD

&yGLJR1

8)&'SUp-definidas

Horas

7731

+LJLHQHHVHJXUDQoDDOLPHQWDUQDUHVWDXUDomR

25

8211

+LJLHQHHVHJXUDQoDQRWUDEDOKRQDUHVWDXUDomR

25

8218

/tQJXDLQJOHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

25

8212

2SHUDo}HVGHFiOFXORHXQLGDGHVGHPHGLGD

25

8213

&RQGXWDSURILVVLRQDOQDUHVWDXUDomR

25

8259

3ULQFtSLRVGHQXWULomRHGLHWpWLFD

25

7297

Turismo Inclusivo - oportunidades e desafios

25

7298

7XULVPRLQFOXVLYRQDUHVWDXUDomR

25

3299

Cozinha - RUJDQL]DomRHIXQFLRQDPHQWR

50

3334

10

5HTXLVLo}HVFRQWURORGHFXVWRVHIDFWXUDomRGHVHUYLoRV

25

8260

11

&RPXQLFDomRYHQGDVHUHFODPDo}HVQDUHVWDXUDomR

50

3337

12

6HUYLoRGHYLQKRV

25

8261

13

/tQJXDLQJOHVD VHUYLoRGHUHVWDXUDQWHEDU

25

8262

14

6HUYLoRGHUHVWDXUDQWHEDU RUJDQL]DomRHIXQFLRQDPHQWR

50

8263

15

6HUYLoRGHUHVWDXUDQWHEDU mise-en-place

25

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

5 / 62

8264

16

6HUYLoRGHUHVWDXUDQWHEDU QRUPDVWpFQLFDVHSURWRFROR

50

8265

17

6HUYLoRGHUHVWDXUDQWH SUHSDUDomRHH[HFXomR

50

3368

18

3UHSDUDomRHVHUYLoRGHEHELGDVVLPSOHV

25

8266

19

3UHSDUDomRHVHUYLoRGHEHELGDVFRPSRVWDV

50

8267

20

$SHULWLYRVVyOLGRVHSURGXWRVGHFDIHWDULD

25

8268

21

5HIHLo}HVOLJHLUDV

25

8269

22

&RQIHo}HVHOHPHQWDUHVGHVDOD

25

8270

23

7pFQLFDVHOHPHQWDUHVGHDUWHFLVyULD

25

3353

24

3UHSDUDomRHVHUYLoRGHSHTXHQRV-DOPRoRVHVHUYLoRGHDOLPHQWRVHEHELGDVHP
room-service

25

8271

25

6HUYLoRGHUHVWDXUDQWHEDU VHUYLoRVHVSHFLDLV

50
Total:

800

3DUDREWHUDTXDOLILFDomRGH(PSUHJDGRDGH5HVWDXUDQWH%DUSDUDDOpPGDV8)&'SUp-definidas, WHUmRWDPEpPGHVHUUHDOL]DGDV
KRUDVGDUHD$GD%ROVDGH8)&'HKRUDVGDUHD%GD%ROVDGH8)&'HKRUDVGDUHD&GD%ROVDGH8)&'



&yGLJR

UHD$8)&'

Horas

8219

26

/tQJXDIUDQFHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

25

8220

27

/tQJXDLWDOLDQD- LQIRUPDomRWXUtVWLFDGDUHJLmR

25

8221

28

/tQJXDDOHPm- LQIRUPDomRWXUtVWLFDGDUHJLmR

25

8222

29

/tQJXDHVSDQKROD- LQIRUPDomRWXUtVWLFDGDUHJLmR

25

8223

30

/tQJXDKRODQGHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

25

8224

31

/tQJXDILQODQGHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

25

8225

32

/tQJXDQRUXHJXHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

25

8226

33

/tQJXDVXHFD- LQIRUPDomRWXUtVWLFDGDUHJLmR

25

8227

34

/tQJXDFKLQHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

25
Total:

225

6 / 62

&yGLJR

UHD%8)&'

Horas

8272

35

/tQJXDIUDQFHVD- VHUYLoRGHUHVWDXUDQWHEDU

25

8273

36

/tQJXDLWDOLDQD- VHUYLoRGHUHVWDXUDQWH

25

8274

37

/tQJXDDOHPm- VHUYLoRGHUHVWDXUDQWH

25

8275

38

/tQJXDHVSDQKROD- VHUYLoRGHUHVWDXUDQWH

25

8276

39

/tQJXDKRODQGHVD- VHUYLoRGHUHVWDXUDQWH

25

8277

40

/tQJXDILQODQGHVD- VHUYLoRGHUHVWDXUDQWH

25

8278

41

/tQJXDQRUXHJXHVD- VHUYLoRGHUHVWDXUDQWH

25

8279

42

/tQJXDVXHFD- VHUYLoRGHUHVWDXUDQWH

25

8280

43

/tQJXDFKLQHVD- VHUYLoRGHUHVWDXUDQWH

25
Total:

225

&yGLJR

UHD&8)&'

Horas

8281

44

3UHSDUDomRHVHUYLoRGHEHELGDVFRPSRVWDV short, medium, long e fancy drinks

50

8282

45

Flair Bartender DQLPDomRH[LELomRHHVSHWiFXOR

25

1122

46

1Ro}HVHQRUPDVGDTXDOLGDGH

25

3297

47

Sistema HACCP (Hazard Analysis and Critical Control Points)

25

7852

48

Perfil e potencial do empreendedor GLDJQyVWLFRGHVHQYROYLPHQWR

25

7853

49

,GHLDVHRSRUWXQLGDGHVGHQHJyFLR

50

7854

50

3ODQRGHQHJyFLR FULDomRGHPLFURQHJyFLRV

25

7855

51

3ODQRGHQHJyFLR FULDomRGHSHTXHQRVHPpGLRVQHJyFLRV

50
Total:

275

&DUJD+RUiULD7RWDOGD)RUPDomR7HFQROyJLFD

875

2VFyGLJRVDVVLQDODGRVDODUDQMDFRUUHVSRQGHPD8)&'FRPXQVDGRLVRXPDLVUHIHUHQFLDLVRXVHMDWUDQVIHUtYHLVHQWUHUHIHUHQFLDLVGH
IRUPDomR
2
FDUJDKRUiULDGDIRUPDomRWHFQROyJLFDSRGHPVHUDFUHVFLGDV 120KRUDVGHIRUPDomRSUiWLFDHPFRQWH[WRGHWUDEDOKR sendo esta de
FDUiFWHUREULJDWyULRSDUDRDGXOWRTXHQmRH[HUoDDFWLYLGDGHFRUUHVSRQGHQWHjVDtGDSURILVVLRQDOGRFXUVRIUHTXHQWDGRRXXPD actividade
SURILVVLRQDOQXPDiUHDDILP
1

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

7 / 62

3.'HVHQYROYLPHQWRGD)RUPDomR
)RUPDomRGH%DVH - 8QLGDGHVGH&RPSHWrQFLD

CE_B1_A

2UJDQL]DomRSROtWLFDGRVHVWDGRVGHPRFUiWLFRV

&DUJDKRUiULD
25 horas

z
z

(VSHFLILFDo}HV

z
z
z
z

Participar activamente num grupo.


Conhecer os valores e as regras de um grupo.
Ouvir os outros participantes num grupo.
Interagir com os outros (direitos, liberdades e garantias fundamentais).
Acordar/negociar objectivos.
/LGDUFRPRVyUJmRVGD$GPLQLVWUDomR

CE_B1_B

2UJDQL]DomRHFRQyPLFDGRVHVWDGRVGHPRFUiWLFRV

&DUJDKRUiULD
25 horas

z
z

(VSHFLILFDo}HV

z
z
z
z

0RQLWRUDURGHVHPSHQKRSURILVVLRQDOSUySULR
Procurar ajuda.
Trabalhar em diversos contextos.
3UHVWDUDWHQomRDRVSURPHQRUHV
&RQKHFHUGLUHLWRVHGHYHUHVHFRQyPLFRV
7RPDUGHFLV}HVGHFRQVXPRHPWHUPRVSHVVRDLVHIDPLOLDUHV

CE_B1_C

(GXFDomRIRUPDomRSURILVVmRHWUDEDOKRHPSUHJR

&DUJDKRUiULD
25 horas

z
z

(VSHFLILFDo}HV

z
z
z
z

3DUWLFLSDUHPDFWLYLGDGHVGHIRUPDomRFRQWtQXD
&RQKHFHUOHJLVODomRGRWUDEDOKRVLQGLFDWRVHUHODo}HVODERUDLV
Conhecer a estrutura de oportunidades do mercado de emprego.
5HFRQKHFHDLPSRUWkQFLDGRVPHLRVGHFRPXQLFDomRVRFLDO
,GHQWLILFDULQRYDo}HVWHFQROyJLFDVTXHDIHFWDPRH[HUFtFLRSURILVVLRQDO
Situar-VHHPUHODomRjLQVHUomRRXUHLQVHUomRQRPXQGRGRWUDEDOKR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

8 / 62

CE_B1_D

$PELHQWHHVD~GH

&DUJDKRUiULD
25 horas

z
z

(VSHFLILFDo}HV

z
z
z
z

Conhecer os principais problemas ambientais.


Conhecer-VHDVLSUySULR
Trabalhar com pessoas de diferentes estatutos sociais.
Partilhar trabalho.
&RQKHFHUUHJUDVEiVLFDVGHKLJLHQHHVHJXUDQoDSHVVRDOHQRWUDEDOKR
5HFRUUHUDVHUYLoRVGHSURWHFomRHSUHYHQomRGHDFLGHQWHV

CE_B2_A

2UJDQL]DomRSROtWLFDGRVHVWDGRVGHPRFUiWLFRV

&DUJDKRUiULD
25 horas

(VSHFLILFDo}HV

z
z
z

([SULPLULGHLDVHRSLQL}HVSDUDRVRXWURVSDUWLFLSDQWHVQXPJUXSR
6HUVHQVtYHOjVLGHLDVHSRQWRVGHYLVWDGRVRXWURV
'HILQLUPpWRGRVGHWUDEDOKRHPFRPXP
&RQKHFHURSDSHOGR(VWDGRQDSURWHFomRGHGLUHLWRVHOLEHUGDGHV

CE_B2_B

2UJDQL]DomRHFRQyPLFDGRVHVWDGRVGHPRFUiWLFRV

&DUJDKRUiULD
25 horas

z
z

(VSHFLILFDo}HV

z
z
z
z

Gerir o tempo.
Modificar tarefas.
$FHLWDULQIRUPDomRGHUHWRUQR feedback).
Trabalhar autonomamente.
Assumir responsabilidades.
Evidenciar capacidade de iniciativa.

CE_B2_C

(GXFDomRIRUPDomRSURILVVmRHWUDEDOKRHPSUHJR

&DUJDKRUiULD
25 horas

z
z

(VSHFLILFDo}HV

z
z
z

Identificar-se com novas formas de aprendizagem.


&RQKHFHURVLQFHQWLYRVjIRUPDomR
Desenvolver planos de carreira profissional.
,GHQWLILFDUSRVVtYHLVFRQIOLWRVGHSDSpLVVRFLDLVHGHFRQWH[WRGHYLGD
5HFRQKHFHUDLPSRUWkQFLDGDVRUJDQL]Do}HVVLQGLFDLVHSDWURQDLV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

9 / 62

CE_B2_D

$PELHQWHHVD~GH

&DUJDKRUiULD
25 horas

z
z

(VSHFLILFDo}HV

z
z
z
z

$VVXPLUUHVSRQVDELOLGDGHSHVVRDOHVRFLDOQDSUHVHUYDomRGRDPELHQWH
Conhecer os pontos fortes e os pontos fracos pessoais.
3URFXUDUVLWXDo}HVPXWXDPHQWHFRQFRUGDQWHV
Demonstrar autocontrole.
,GHQWLILFDUFDXVDVHFRQVHTXrQFLDVGHDFLGHQWHV
Posicionar-VHHPUHODomRDXPHVWLORGHYLGDVDXGiYHO.

CE_B3_A

2UJDQL]DomRSROtWLFDGRVHVWDGRVGHPRFUiWLFRV

&DUJDKRUiULD
50 horas

z
z

(VSHFLILFDo}HV

z
z
z

7UDQVPLWLUFRQFOXV}HV
Liderar um grupo.
Estabelecer compromissos.
Reconhecer e respeitar a diversidade dos outros.
Resolver interesses divergentes.

CE_B3_B

2UJDQL]DomRHFRQyPLFDGRVHVWDGRVGHPRFUiWLFRV

&DUJDKRUiULD
50 horas

z
z

(VSHFLILFDo}HV

z
z
z
z

$MXVWDURGHVHPSHQKRSURILVVLRQDODYDULDo}HVLPSUHYLVWDV
Assumir riscos controladamente e gerir recursos.
)RUQHFHULQIRUPDomRGHUHWRUQR feedback).
Conhecer sistemas organizacionais e sociais.
Identificar e sugerir novas formas de realizar as tarefas.
Ter iniciativas e evidenciar capacidades de empreendimento.

CE_B3_C

(GXFDomRIRUPDomRSURILVVmRHWUDEDOKRHPSUHJR

&DUJDKRUiULD
50 horas

z
z

(VSHFLILFDo}HV

z
z
z

Aprender a aprender.
&RQVWLWXLUXPDFDUUHLUDGHFRPSHWrQFLDVLQGLYLGXDO
8WLOL]DUWHFQRORJLDVGHIRUPDomRjGLVWkQFLD
Posicionar-VHIDFHjVUHODo}HVHQWUHGHRQWRORJLDHLQRYDomRWHFQROyJLFD
&RQKHFHUGLVSRVLWLYRVHPHFDQLVPRVGHFRQFHUWDomRVRFLDO

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

10 / 62

CE_B3_D

$PELHQWHHVD~GH

&DUJDKRUiULD
50 horas

z
z

(VSHFLILFDo}HV

z
z
z
z

Ensinar os outros.
&RQGX]LUQHJRFLDo}HV
Gerir e negociar disputas.
7RPDUSRVLomRVREUHDUHLQWHJUDomRVRFLDOGDVYtWLPDVGHDFLGHQWHV
5HODFLRQDUPHLRDPELHQWHHGHVHQYROYLPHQWRVRFLRHFRQyPLFR
&RQKHFHURSDSHOGR(VWDGRQDSURPRomRGDVD~GHGRVFLGDGmRV

z
z

z
z

&RPSHWrQFLDVGHLQWHUSUHWDomR
Ouvir/Ver
{ &RPSUHHQVmRGHWH[WRVVLPSOHVEUHYHVHFODURVUHODFLRQDGRVFRPDVSHFWRVGDYLGDTXRWLGLDQDHRXFRPDViUHDVGHLQWHUHVVH
dos adultos.
{ &RPSUHHQVmRGDVLGHLDVJHUDLVGHXPWH[WRHPOtQJXDFRUUHQWHVREUHDVSHFWRVUHODWLYRVDRVWHPSRVOLYUHVEHPFRPRDWHPDV
DFWXDLVHDVVXQWRVGRLQWHUHVVHSHVVRDOHRXSURILVVLRQDOGRVDGXOWRVTXDQGRRGLVFXUVRpFODURSDXVDGRHDGHTXDGRDRVHX
QtYHOOLQJXtVWLFR
{ &RPSUHHQVmRGRFRQWH~GRLQIRUPDWLYRVLPSOHVGHPDWHULDODXGLRYLVXDO HQWUHYLVWDFRQYHUVDWHOHIyQLFDFRQYHUVDLQIRUPDOHQWUH
pares, outros).
Ler
{ &RPSUHHQVmRGHWH[WRVFXUWRVHVLPSOHVVREUHDVVXQWRVGRTXRWLGLDQRYDULDQGRRJUDXGHFRPSOH[LGDGHGRVWH[WRVGHDFRUGR
FRPDVFRPSHWrQFLDVHYLGHQFLDGDVSHORVDGXOWRV
{ 'HWHFomRGHLQIRUPDomRSUHYLVtYHOFRQFUHWDHPWH[WRVVLPSOHVGHXVRFRPXP FRQYHUVDWHOHIyQLFDHQWUHYLVWDRXWURV 
{ &RPSUHHQVmRGHWH[WRVVLPSOHVHPOtQJXDFRUUHQWHVREUHDVVXQWRVGRTXRWLGLDQRHUHODFLRQDGRVFRPDViUHDVGHIRUPDomR
e/ou actividade profissional dos adultos.
{ 3HUFHSomRGHDFRQWHFLPHQWRVUHODWDGRVDVVLPFRPRVHQWLPHQWRVHGHVHMRVH[SUHVVRV
{ &RPXQLFDomRHPVLWXDo}HVGRTXRWLGLDQRLPSOLFDQGRWURFDGHLQIRUPDomRVLPSOHVHGLUHFWDVREUHDVVXQWRVHDFWLYLGDGHV
FRUUHQWHVYDULDQGRRJUDXGHFRPSOH[LGDGHGRVWH[WRVGHDFRUGRFRPDVFRPSHWrQFLDVHYLGHQFLDGDVSHORVDGXOWRV
{ 3DUWLFLSDomRHPFRQYHUVDo}HVFXUWDVFRPUHFXUVRDYRFDEXOiULRFLUFXQVFULWRVHPQHFHVVLGDGHGHVXVWHQWDUDSURIXQGDURX
SURORQJDURVGLiORJRV
{ 3DUWLFLSDomRFRPSUHSDUDomRSUpYLDHPFRQYHUVDVVLPSOHVVREUHDVVXQWRVGHLQWHUHVVHSHVVRDORXJHUDOGDDFWXDOLGDGH
&RPSHWrQFLDVGHSURGXomR
Falar/Escrever
{ 8VRGHIUDVHVVLPSOHVHFXUWDVSDUDIDODUGDIDPtOLDGRVRXWURVHGRVHXSHUFXUVRSHVVRDOYDULDQGRRJUDXGHFRPSOH[LGDGH
GRVWH[WRVGHDFRUGRFRPDVFRPSHWrQFLDVHYLGHQFLDGDVSHORVDGXOWRV
{ 3URGXomRVLPSOHVHEUHYHPDVDUWLFXODGDGHHQXQFLDGRVSDUDQDUUDUGHVFUHYHUH[SRULQIRUPDo}HVHSRQWRVGHYLVWD
{ &RPXQLFDomRHPVLWXDo}HVGRTXRWLGLDQRTXHH[LJHPDSHQDVWURFDGHLQIRUPDomRVLPSOHVHGLUHFWDVREUHDVVXQWRH
actividades correntes.
{ 3DUWLFLSDomRHPFRQYHUVDo}HVFXUWDVFRPUHFXUVRDYRFDEXOiULRFLUFXQVFULWRVHPQHFHVVLGDGHGHVXVWHQWDUDSURIXQGDURX
SURORQJDURVGLiORJRV
{ 3DUWLFLSDomRFRPSUHSDUDomRSUpYLDHPFRQYHUVDVVLPSOHVVREUHDVVXQWRVGHLQWHUHVVHSHVVRDORXJHUDOGDDFWXDOLGDGH
{ Escrita de textos curtos e simples relacionados com aspectos da vida quotidiana.
{ Escrita de textos simples e estruturados sobre assuntos conhecidos e do seu interesse.
{ ,QWHUYLUWHQGRHPFRQWDTXHRVSHUFXUVRVLQGLYLGXDLVVmRDIHFWDGRVSHODSRVVHGHGLYHUVRVUHFXUVRVLQFOXLQGRFRPSHWrQFLDV
DRQtYHOGDFXOWXUDGDOtQJXDHGDFRPXQLFDomR
{ $JLUHPFRQWH[WRVSURILVVLRQDLVFRPUHFXUVRDRVVDEHUHVHPFXOWXUDOtQJXDHFRPXQLFDomR
{ )RUPXODURSLQL}HVFUtWLFDVPRELOL]DQGRVDEHUHVYiULRVHFRPSHWrQFLDVFXOWXUDLVOLQJXtVWLFDVHFRPXQLFDFLRQDLV
{ ,GHQWLILFDURVSULQFLSDLVIDFWRUHVTXHLQIOXHQFLDPDPXGDQoDVRFLDOUHFRQKHFHQGRQHVVDPXGDQoDRSDSHOGDFXOWXUDGD
OtQJXDHGDFRPXQLFDomR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

11 / 62

LC_B1_A

,QWHUSUHWDUHSURGX]LUHQXQFLDGRVRUDLVGHFDUiFWHUO~GLFRH
informativo-funcional

&DUJDKRUiULD
25 horas

z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z

Expressar-VHFRPIOXrQFLDDUWLFXODQGRLGHLDVHMXVWLILFDQGRRSLQL}HV
8WLOL]DUDGHTXDGDPHQWHRFyGLJRRUDOHYLWDQGRRXVRH[FHVVLYRGHERUG}HVIUDVHVIHLWDVH
UHSHWLo}HV
$FRPSDQKDURGLVFXUVRRUDOGHHQWRDomRULWPR SDXVDVKHVLWDo}HVGLJUHVV}HVYRFDWLYRV
 HSRVWXUDDGHTXDGRVjVLWXDomRHjDXGLrQFLD
Retirar dos discursos ouvidos as ideias essenciais.
$GDSWDURGLVFXUVRDRORQJRGDFRQYHUVDomRFRQVRDQWHDVUHDFo}HVUHVSRVWDVGRUHFHSWRU
,QWHUYLUHPGLVFXVV}HVGHLGHLDVQRWHPSRFHUWRHFRPSHUWLQrQFLD

LC_B1_B

Interpretar textos simples, de interesse para a vida quotidiana

&DUJDKRUiULD
25 horas

&ULWpULRVGH
(YLGrQFLD

z
z
z

5HFRQKHFHUYRFDEXOiULRHVSHFtILFRGHGRFXPHQWRVIXQFLRQDLV
/RFDOL]DULQIRUPDomRHVSHFtILFDQXPWH[WR
Identificar a mensagem principal de um texto.
5HFRQVWUXLURVLJQLILFDGRJOREDOGHXPWH[WRWHQGRHPFRQWDDVHTXrQFLDHDFDXVDOLGDGH

LC_B1_C

Produzir textos com finalidades informativo-funcionais

&DUJDKRUiULD
25 horas

&ULWpULRVGH
(YLGrQFLD

z
z

z
z

'RPLQDUDVUHJUDVHOHPHQWDUHVGRFyGLJRHVFULWR RUWRJUDILDDFHQWXDomRPRUIRVVLQWD[H
SRQWXDomR 
)D]HUFRUUHVSRQGHUPXGDQoDVGHDVVXQWRDPXGDQoDVGHSDUiJUDIR
/RFDOL]DURHQXQFLDGRQRWHPSRHQRHVSDoRXWLOL]DQGRRVGHtFWLFRVDGHTXDGRV hoje,
DPDQKmDTXLDt).
Encadear as ideias no texto de modo linear, coerente e consecutivo.
$GHTXDURFyGLJRHVFULWRjILQDOLGDGHGRWH[WR

LC_B1_D

,QWHUSUHWDUHSURGX]LUDVSULQFLSDLVOLQJXDJHQVQmRYHUEDLV
utilizadas no quotidiano

&DUJDKRUiULD
25 horas

&ULWpULRVGH
(YLGrQFLD

z
z
z
z

5HFRQKHFHUDGLYHUVLGDGHGHOLQJXDJHQVXWLOL]DGDVQDFRPXQLFDomRKXPDQD
Utilizar eficazmente a linguagem gestual para transmitir uma mensagem.
,QWHUSUHWDURFyGLJRVRQRURHJHVWXDO
,GHQWLILFDUVtPERORVHtFRQHVXQLYHUVDLV
,QWHUSUHWDULPDJHQVjOX]GHUHIHUHQWHVSHVVRDLVHVRFLDLV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

12 / 62

LC_B2_A

Interpretar e produzir enunciados orais adequados a


diferentes contextos

&DUJDKRUiULD
25 horas

&ULWpULRVGH
(YLGrQFLD

5HIRUoDURVHQXQFLDGRVRUDLVFRPOLQJXDJHQVQmRYHUEDLVDMXVWDGDVjPHQVDJHP JHVWRV
sons, ...).
$GHTXDURWRPRULWPRROp[LFRHDVHVWUXWXUDVPRUIR-VLQWiFWLFDVDGLIHUHQWHVVLWXDo}HVGH
FRPXQLFDomR
3ODQHDUSHTXHQDVLQWHUYHQo}HVGHDFRUGRFRPXPWHPDHXPDLQWHQFLRQDOLGDGH H[SRU
argumentar, descrever).
8WLOL]DUDVIXQo}HVH[SUHVVLYDIiWLFDDSHODWLYDHLQIRUPDWLYDGHIRUPDFRHUHQWHFRPDVLWXDomR
discursiva.
3DUWLFLSDUHPGLVFXVV}HVFROHFWLYDVHPLWLQGRRSLQL}HVFRQFRUGDQGRRXGLVFRUGDQGR
fundamentadamente.

LC_B2_B

,QWHUSUHWDUWH[WRVGHFDUiFWHULQIRUPDWLYRHUHIOH[LYR

&DUJDKRUiULD
25 horas

z
z
z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z
z
z

Apropriar-VHGDVWHUPLQRORJLDVHVSHFtILFDVGRVGRFXPHQWRVIXQFLRQDLV
'LVWLQJXLUDVLGHLDVSULQFLSDLVHDFHVVyULDVGHXPWH[WR
,GHQWLILFDUDVPDUFDVWH[WXDLVHVSHFtILFDVGRVGLVFXUVRVQDUUDWLYRHGHVFULWLYR
Identificar a mensagem principal de um texto global ou de um excerto e os elementos que
para ela concorrem.
(VTXHPDWL]DU2UJDQL]DUDRUGHPOyJLFDGDVLGHLDVQXPWH[WR
8WLOL]DUHVWUDWpJLDVGLYHUVLILFDGDVGHH[WUDFomRGHLQIRUPDomRHVSHFtILFDGHXPWH[WR
Reconstruir o significado global do texto.
5HVXPLUDLQIRUPDomROLGD
(VWDEHOHFHUUHODo}HVGHVHQWLGRHQWUHVXSRUWHVGLYHUVRV LPDJHPVRP HRWH[WR

LC_B2_C

3URGX]LUWH[WRVGHDFRUGRFRPWpFQLFDVHILQDOLGDGHV
HVSHFtILFDV

&DUJDKRUiULD
25 horas

z
z
z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z

z
z

Redigir textos de acordo com uma dada tipologia.


Transformar textos de acordo com diferentes tipologias e interlocutores.
(ODERUDUSODQRVGHWH[WRQDIDVHDQWHULRUjHVFULWD
5HGLJLUWH[WRVFRPREMHFWLYRVHVSHFtILFRV
(VWUXWXUDURGLVFXUVRHVFULWRGHIRUPDOyJLFDHFRHUHQWH
)D]HUFRUUHVSRQGHUPXGDQoDVGHDVVXQWRDPXGDQoDVGHSDUiJUDIR
6LWXDURHQXQFLDGRQRWHPSRHQRHVSDoRXWLOL]DQGRRVGHtFWLFRVDGHTXDGRV naquele tempo,
QDTXHODFDVDDTXLOi).
8WLOL]DURFyGLJRHVFULWRGHPRGRFRUUHFWRHFRHUHQWHFRPRWLSRGHWH[WRUHGLJLGR
3URFHGHUjDXWR-FRUUHFomRHUHYLVmRGRWH[WRSURGX]LGR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

13 / 62

LC_B2_D

,QWHUSUHWDUHSURGX]LUOLQJXDJHPQmRYHUEDODGHTXDGDD
finalidades variadas

&DUJDKRUiULD
25 horas

z
z

&ULWpULRVGH
(YLGrQFLD

z
z

5HFRQKHFHUHSURGX]LUPHQVDJHQVDWUDYpVGRXVRGHGLIHUHQWHVOLQJXDJHQV
$VVRFLDUDVLPERORJLDGHOLQJXDJHPLFyQLFDDDFWLYLGDGHVHVHUYLoRVHVSHFtILFRV
$QDOLVDURXVRGDVOLQJXDJHQV FRUHVIRUPDVWHQGrQFLDVPXVLFDLV jOX]GRVFyGLJRV
socio-culturais.
Identificar as linguagens utilizadas em mensagens de teor persuasivo.
$QDOLVDURXVRPLVWRGHOLQJXDJHQVQDGLVVHPLQDomRGHYDORUHVpWLFRVHFXOWXUDLV

LC_B2_LE_A

&RPSUHHQGHUHXVDUH[SUHVV}HVIDPLOLDUHVHRXTXRWLGLDQDV

&DUJDKRUiULD
25 horas

z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z
z

Identificar-VHLGHQWLILFDUDOJXpP
Caracterizar-VHFDUDFWHUL]DUDOJXpP
5HFRQKHFHUHVDEHUHVWDEHOHFHUUHODo}HVGHSDUHQWHVFR
5HIHULUHFDUDFWHUL]DUPHPEURVGDIDPtOLDDPLJRVFROHJDV
(PLWLURSLQL}HVXWLOL]DQGRH[SUHVV}HVHRXIUDVHVVLPSOHV
6DEHUIDODUGRVJRVWRVSUHIHUrQFLDVHURWLQDV

LC_B2_LE_B

&RPSUHHQGHUIUDVHVLVRODGDVHH[SUHVV}HVIUHTXHQWHV
UHODFLRQDGDVFRPiUHDVGHSULRULGDGHLPHGLDWD&RPXQLFDUHP
tarefas simples e em rotinas que exigem apenas uma troca de
LQIRUPDo}HVVLPSOHVHGLUHFWDVREUHDVVXQWRVTXHOKHVmR
familiares

&DUJDKRUiULD
25 horas

&ULWpULRVGH
(YLGrQFLD
z

&RPSUHHQGHUSHGLUHGDULQIRUPDomRVREUH
{ 9iULRVWLSRVGHFRPpUFLR
{ 2SUHoRGHXPSURGXWR
{ &DUDFWHUtVWLFDVGHXPSURGXWR
&RPSUHHQGHUSHGLUHGDULQIRUPDomRVREUH
{ +RUiULRV
{ Meios de transporte
{ Bilhete simples/ida e volta
2UJDQL]DULQIRUPDomR
{ Banco
{ Correios
{ ...

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

14 / 62

LC_B3_A

Interpretar e produzir enunciados orais adequados a


GLIHUHQWHVFRQWH[WRVIXQGDPHQWDQGRRSLQL}HV

&DUJDKRUiULD
50 horas

&ULWpULRVGH
(YLGrQFLD

z
z
z
z

,GHQWLILFDUDVLQWHQo}HVHFDUDFWHUtVWLFDVJHQpULFDVGHXPHQXQFLDGRRUDOFRPYLVWDDXPD
UHWURDFomRDGHTXDGD
Produzir enunciados orais de acordo com a finalidade e a tipologia definida.
'LVWLQJXLUIDFWRVGHRSLQL}HVDRQtYHOGDLQWHUSUHWDomRHGDSURGXomRRUDO
3ODQHDUDRUDOLGDGHGHDFRUGRFRPDLQWHQFLRQDOLGDGHGRGLVFXUVRHDDXGLrQFLD
)XQGDPHQWDUDUJXPHQWDURSLQL}HVSHVVRDLVRXGHRXWUHP

LC_B3_B

,QWHUSUHWDUWH[WRVGHFDUiFWHULQIRUPDWLYR-reflexivo,
DUJXPHQWDWLYRHOLWHUiULR

&DUJDKRUiULD
50 horas

z
z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z
z

Relacionar os elementos construtores de sentido num texto.


6HJXLURHQFDGHDPHQWRGDVLGHLDVGHXPWH[WRHDQWHFLSDUHVVDVHTXrQFLD
)D]HUMXt]RVVREUHDVLQIRUPDo}HVGHXPWH[WRDQDOLVDUDILUPDo}HVFRQWUDGLWyULDVHD
IXQGDPHQWDomRGHDUJXPHQWRV
Interpretar os referentes espaciais e temporais num texto.
,GHQWLILFDUDVPDUFDVWH[WXDLVHVSHFtILFDVGRVGLVFXUVRVGLUHFWRHLQGLUHFWR
,QWHUSUHWDUOLQJXDJHPPHWDIyULFD
2EWHUHMXVWLILFDUFRQFOXV}HV

LC_B3_C

Produzir textos informativos, reflexivos e persuasivos

&DUJDKRUiULD
50 horas

z
z
z
z

&ULWpULRVGH
(YLGrQFLD

2UJDQL]DUXPWH[WRGHDFRUGRFRPDVLGHLDVSULQFLSDLVHDFHVVyULDVGRPHVPR
5HVXPLUXPWH[WRjVXDLQIRUPDomRPHQVDJHPHVVHQFLDO
6LQWHWL]DULQIRUPDomR
$GHTXDURVWH[WRVjVVXDVILQDOLGDGHVWHQGRHPFRQWDLQFOXVLYHDSUHVHQoDRXDXVrQFLDGH
tQGLFHVGHPRGDOLGDGH PDUFDVDSUHFLDWLYDVHDYDOLDWLYDVGRHQXQFLDGRU 
&RQWH[WXDOL]DURHQXQFLDGRQRWHPSRHQRHVSDoRGLYHUVLILFDQGRRXVRGRVGHtFWLFRV aqui,
OiDJRUDQRRXWURGLDQRGLDVHJXLQWHQRGLDDQWHULRU).
8WLOL]DURFyGLJRHVFULWRGHPRGRFRUUHFWRHFRHUHQWHFRPRWLSRGHWH[WRUHGLJLGRFRP
GLYHUVLILFDomRGHYRFDEXOiULRHHVWUXWXUDVIUiVLFDV
3URFHGHUjDXWR-FRUUHFomRHUHYLVmRGRVWH[WRVSURGX]LGRV

LC_B3_D

,QWHUSUHWDUHSURGX]LUOLQJXDJHPQmRYHUEDODGHTXDGDD
FRQWH[WRVGLYHUVLILFDGRVGHFDUiFWHUUHVWULWRRXXQLYHUVDO

&DUJDKRUiULD
50 horas

z
z

&ULWpULRVGH
(YLGrQFLD

$GHTXDURXVRGHOLQJXDJHQVQmRYHUEDLVGLYHUVDVDFRQWH[WRVIRUPDLVHLQIRUPDLV
$QDOLVDURXVRGHOLQJXDJHQVQDSOXUDOLGDGHGHPDQLIHVWDo}HVDUWtVWLFDV PRGDWHDWURSLQWXUD
DUWHVDQDWRP~VLFD 
$VVRFLDUDPDQLSXODomRGDVGLIHUHQWHVOLQJXDJHQVjPHQVDJHPTXHXPGDGRGLVFXUVR
pretende transmitir (discurso persuasivo - argumentativo).
'LVWLQJXLUVtPERORVXQLYHUVDLVUHODWLYRVDGLYHUVRVWLSRVGHOLQJXDJHP VLJQLILFDGRGHJHVWRV
VRQVFRUHVQ~PHURV HDQDOLVi-ORVPHGLDQWHYDORUHVpWQLFRVHFXOWXUDLV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

15 / 62

LC_B3_LE_A

&RPSUHHQGHUTXDQGRDOLQJXDJHPpFODUDHHVWDQGDUGL]DGD
assuntos familiares e de seu interesse; Produzir um discurso
simples e coerente sobre assuntos familiares e de seu
interesse

&DUJDKRUiULD
50 horas

&ULWpULRVGH
(YLGrQFLD
z
z

&RPSUHHQGHUSHGLUHGDULQIRUPDomRVREUH
{ 3URILVV}HV
{ $FWLYLGDGHVSUySULDVGHSURILVV}HV
{ Locais de trabalho
Analisar e comparar diferentes tipos de carreiras
,QWHUSUHWDUHSURGX]LULQIRUPDomRUHODWLYDDRWHPDHPTXHVWmR

LC_B3_LE_B

Compreender as ideias principais de textos relativamente


complexos sobre assuntos concretos; Comunicar
H[SHULrQFLDVHH[SRUEUHYHPHQWHUD]}HVHMXVWLILFDo}HVSDUD
XPDRSLQLmRRXXPSURMHFWR

&DUJDKRUiULD
50 horas

&ULWpULRVGH
(YLGrQFLD

&RPSUHHQGHUHGDULQIRUPDomRVREUH
{ 7LSRVGHDOLPHQWDomRHEHELGDV
{ %RQVPDXVGLIHUHQWHVKiELWRVDOLPHQWDUHV
{ ,PSRUWkQFLDGRGHVSRUWRSDUDXPDERDIRUPDItVLFDHPHQWDO
{ ...
Descrever eventos reais ou imaginados relativos ao mundo exterior
{ Viagens
{ Eventos culturais /desportivos
{ (YHQWRVKLVWyULFRV

MV_B1_A

,QWHUSUHWDURUJDQL]DUDQDOLVDUHFRPXQLFDULQIRUPDomR
XWLOL]DQGRSURFHVVRVHSURFHGLPHQWRVPDWHPiWLFRV

&DUJDKRUiULD
25 horas

&ULWpULRVGH
(YLGrQFLD

z
z
z

8WLOL]DUDPRHGD~QLFDHXURSHLD- euro - em actividades do dia a dia, nomeadamente, em


DTXLVLo}HVGLUHFWDVHPRSHUDo}HVGHPXOWLEDQFRHHPDFWLYLGDGHVTXHUHTXHLUDPDHVFULWD
GHLQIRUPDomRQXPpULFD
(IHFWXDUPHGLo}HVGHJUDQGH]DVGHQDWXUH]DGLYHUVDXWLOL]DQGRLQVWUXPHQWRVDGHTXDGRV
UpJXDILWDPpWULFDEDODQoDWHUPyPHWURPHGLFLQDOUHOyJLRHWF
5HJLVWDURUGHQDGDPHQWHGDGRVGHVLWXDo}HVUHDLVUHODWLYRVDPHGLo}HVGHFRPSULPHQWRGH
capacidade, de massa, de tempo.
/HUHLQWHUSUHWDUWDEHODVSRUH[HPSORGHUHODomRSHVRLGDGHGHSHVRWDPDQKRGHSURQWR-avestir.
/HUHLQWHUSUHWDUKRUiULRVGHVHUYLoRVGHPHLRVGHWUDQVSRUWHHVFRODUHVHWF
/HUHLQWHUSUHWDUJUiILFRV GHEDUUUDVSLFWRJUDPDV 
&RQVWUXLUWDEHODVHJUiILFRVGHEDUUDVUHODWLYRVDVLWXDo}HVGHYLGDSHVVRDOSURILVVLRQDO
social.
$QDOLVDUFULWLFDPHQWHLQIRUPDomRTXHHQYROYDGDGRVQXPpULFRVQRPHDGDPHQWHD
DSUHVHQWDGDHPyUJmRVGHFRPXQLFDomR
&RPXQLFDUSURFHVVRVHUHVXOWDGRVXVDQGRDOtQJXDSRUWXJXHVD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

16 / 62

MV_B1_B

8VDUDPDWHPiWLFDSDUDDQDOLVDUHUHVROYHUSUREOHPDVH
VLWXDo}HVSUREOHPiWLFDV

&DUJDKRUiULD
25 horas

&ULWpULRVGH
(YLGrQFLD

8WLOL]DUXPPRGHORGHUHVROXomRGHSUREOHPDVQRPHDGDPHQWHRSURSRVWRSRUPolya (1945):
FRPSUHHQGHURHQXQFLDGRH[SOLFLWDQGRSRUH[HPSORTXDLVVmRRVGDGRVHTXDOpRREMHFWLYR
do problema;estabelecer e executar XPSODQRGHUHVROXomRGRSUREOHPDXVDQGRWDEHODV
HVTXHPDVXWLOL]DQGRYHUV}HVPDLVVLPSOHVGRSUREOHPDGDGRQDSURFXUDGHOHLVGH
IRUPDomRHWFFRQIRUPHRWLSRGHVLWXDomRverificar se o plano se adequa ao problema,
WRPDQGRDVGHFLV}HVDGHTXDGDVDRUHVXOWDGRGDYHULILFDomR
Em contexto de vida (do(s) formando(s)) resolver problemas de contagem, utilizando, entre
RXWURVRSULQFtSLRGDPXOWLSOLFDomRTXHpRSULQFtSLRIXQGDPHQWDOGDVFRQWDJHQV
(PFRQWH[WRVGHYLGD GR V IRUPDQGR V UHVROYHUSUREOHPDVTXHHQYROYDPQ~PHURV
decimais.
Em contextos de vida (do(s) formando(s)) resolver problemas que envolvam o conceito de
SHUtPHWURGHILJXUDVSODQDVUHJXODUHVRXLUUHJXODUHVXVDQGRDHVWLPDWLYDFRPRPHLRGH
controlo de resultados.
(PFRQWH[WRVGHYLGD GR V IRUPDQGR V UHVROYHUSUREOHPDVTXHHQYROYDPUHODo}HV
JHRPpWULFDVFRPRiUHDHYROXPH

MV_B1_C

&RPSUHHQGHUHXVDUFRQH[}HVPDWHPiWLFDVHPFRQWH[WRVGH
vida

&DUJDKRUiULD
25 horas

&ULWpULRVGH
(YLGrQFLD

z
z

5HODFLRQDUGLIHUHQWHVIRUPDVGHUHSUHVHQWDUXPQ~PHURQDWXUDO GHFRPSRVLomRHPSDUFHODV
HPIDFWRUHVQDUHFWDQXPpULFD 
8VDUDVIXQo}HVGHXPDFDOFXODGRUDEiVLFDSRUH[HPSORRIDFWRUFRQVWDQWHHDVPHPyULDV
LQWHUSUHWDUUHVXOWDGRVREWLGRVQRFiOFXORGHH[SUHVV}HVQXPpULFDVVLPSOHV
8WLOL]DUHVWUDWpJLDVSHVVRDLVGHFiOFXORQRPHDGDPHQWHRPHQWDO
)D]HUHVWLPDWLYDVGHUHVXOWDGRVGHRSHUDo}HVDULWPpWLFDVHXWLOL]i-las para detectar eventuais
erros.
8VDUDVSHFWRVGRUDFLRFtQLRSURSRUFLRQDOQDUHVROXomRGHWDUHIDVFRPRSRUH[HPSORQD
DGDSWDomRGHXPDUHFHLWDGHFXOLQiULD
(VWDEHOHFHUOLJDo}HVHQWUHFRQFHLWRVPDWHPiWLFRVHDSUiWLFDGHSURFHGLPHQWRV
QRPHDGDPHQWHQDFRQVWUXomRGDILJXUDVLPpWULFDGDGDDRULJLQDOHRHL[RGHVLPHWULD
&RPXQLFDUSURFHVVRVHUHVXOWDGRVXVDQGRDOtQJXDSRUWXJXHVD
&RPXQLFDURVUHVXOWDGRVGHWUDEDOKRVGHSURMHFWRXVDQGRDOtQJXDSRUWXJXHVD

MV_B1_D

Raciocinar matematicamente de forma indutiva e de forma


dedutiva

&DUJDKRUiULD
25 horas

&ULWpULRVGH
(YLGrQFLD

z
z

,QGLFDUHOHPHQWRVTXHSHUWHQFHPDXPDVHTXrQFLDQXPpULFDRXJHRPpWULFDHGDUH[HPSORGH
HOHPHQWRVQmRSHUWHQFHQWHVDHVVDVVHTXrQFLDV
'HVFUHYHUOHLVGHIRUPDomRGHVHTXrQFLDVQXPpULFDVRXJHRPpWULFDV
5HVROYHUSUREOHPDVTXHHQYROYHPUHJXODULGDGHVQXPpULFDVXWLOL]DQGRDFDOFXODGRUD
(VWDEHOHFHUFRQMHFWXUDVDSDUWLUGDREVHUYDomR UDFLRFtQLRLQGXWLYR HWHVWDUFRQMHFWXUDV
XWLOL]DQGRSURFHVVRVOyJLFRVGHSHQVDPHQWR
8VDUDUJXPHQWRVSDUDMXVWLILFDUDILUPDo}HVPDWHPiWLFDVSUySULDVRXQmRQRPHDGDPHQWH
DWUDYpVGHFRQWUDH[HPSORV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

17 / 62

MV_B2_A

,QWHUSUHWDURUJDQL]DUDQDOLVDUHFRPXQLFDULQIRUPDomR
XVDQGRSURFHVVRVHSURFHGLPHQWRVPDWHPiWLFRV

&DUJDKRUiULD
25 horas

&ULWpULRVGH
(YLGrQFLD

z
z
z

z
z

8WLOL]DUDPRHGD~QLFDHXURSHLDHRXWUDPRHGDIDPLOLDUHPDFWLYLGDGHVGRGLDDGLDRXHP
VLPXODomRQRPHDGDPHQWHHPDTXLVLo}HVGLUHFWDVHPRSHUDo}HVGHPXOWLEDQFRHHP
DFWLYLGDGHVTXHUHTXHLUDPDHVFULWDGHLQIRUPDomRQXPpULFD
(IHFWXDUPHGLo}HVGHJUDQGH]DVGHQDWXUH]DGLYHUVDXWLOL]DQGRXQLGDGHVHLQVWUXPHQWRVGH
medida adequados.
/HUHLQWHUSUHWDUWDEHODVGHUHODomRSHVRLGDGHGHSHVRWDPDQKRGHSURQWR-a-vestir, de
IUHTXrQFLDVDEVROXWDVHGHIUHTXrQFLDVUHODWLYDV
/HUHLQWHUSUHWDUKRUiULRVGHVHUYLoRVGHPHLRVGHWUDQVSRUWHHVFRODUHVHWF
$SUHVHQWDUKRUiULRVGLiULRVVHPDQDLVRXRXWURVGHXPDIRUPDRUJDQL]DGDHFODUD
/HUHLQWHUSUHWDUJUiILFRV GHEDUUUDVSLFWRJUDPDV 
&RQVWUXLUWDEHODVHJUiILFRVGHEDUUDVUHODWLYRVDVLWXDo}HVGHYLGDSHVVRDOSURILVVLRQDO
social.
$QDOLVDUFULWLFDPHQWHLQIRUPDomRTXHHQYROYDGDGRVQXPpULFRVUHFROKLGDSHORIRUPDQGRGH
yUJmRVGHFRPXQLFDomRSRUH[HPSOR
2UGHQDUHDJUXSDUGDGRVXWLOL]DQGRPHGLGDVGHORFDOL]DomR PpGLDPHGLDQDPRGD H
DPSOLWXGHSDUDFRPSDUDUGLVWULEXLo}HV
8WLOL]DURFRQFHLWRGHSUREDELOLGDGHQDLQWHUSUHWDomRGHLQIRUPDo}HV
&RPXQLFDUSURFHVVRVHUHVXOWDGRVXVDQGRDOLQJXDJHPPDWHPiWLFDHDOtQJXDSRUWXJXHVD

MV_B2_B

8VDUDPDWHPiWLFDSDUDDQDOLVDUHUHVROYHUSUREOHPDVH
VLWXDo}HVSUREOHPiWLFDV

&DUJDKRUiULD
25 horas

z
z

&ULWpULRVGH
(YLGrQFLD

8WLOL]DUXPPRGHORGHUHVROXomRGHSUREOHPDVQRPHDGDPHQWHRSURSRVWRSRUPolya (1945):
compreender RHQXQFLDGRH[SOLFLWDQGRSRUH[HPSORTXDLVVmRRVGDGRVHTXDOpR
objectivo do problema;estabelecer e executar XPSODQRGHUHVROXomRGRSUREOHPDXVDQGR
WDEHODVHVTXHPDVXWLOL]DQGRYHUV}HVPDLVVLPSOHVGRSUREOHPDGDGRQDSURFXUDGHOHLVGH
IRUPDomRHWFFRQIRUPHRWLSRGHVLWXDomRverificar se o plano se adequa ao problema,
WRPDQGRDVGHFLV}HVDGHTXDGDVDRUHVXOWDGRGDYHULILFDomR
&RPXQLFDUSURFHVVRVHUHVXOWDGRVXVDQGRDOLQJXDJHPPDWHPiWLFDHDOtQJXDSRUWXJXHVD
Em contexto de vida (do(s) formando(s)) resolver problemas de contagem, utilizando, entre
RXWURVRSULQFtSLRGDPXOWLSOLFDomRTXHpRSULQFtSLRIXQGDPHQWDOGDVFRQWDJHQV
(PFRQWH[WRVGHYLGD GRIRUPDQGR UHVROYHUSUREOHPDVTXHHQYROYDPQ~PHURVUDFLRQDLVQmR
LQWHLURVHDOJXQVQ~PHURVLUUDFLRQDLV , HWF 
Em contexto de vida (do(s) formando(s)) resolver problemas que envolvam os conceitos:
SHUtPHWURiUHDYROXPHSRWrQFLDGHH[SRHQWHHUDL]TXDGUDGDSRWrQFLDGHH[SRHQWHH
UDL]F~ELFD
(PFRQWH[WRGHYLGDGR V IRUPDQGR V UHVROYHUSUREOHPDVTXHHQYROYHPUDFLRFtQLR
SURSRUFLRQDOSHUFHQWDJHQVSURSRUFLRQDOLGDGHDULWPpWLFDXVDQGRDHVWLPDWLYDHRFiOFXOR
mental como meio de controlo de resultados.
'HFLGLUVREUHDUD]RDELOLGDGHGHXPUHVXOWDGRWHQGRHPFRQVLGHUDomRFULWpULRVGLYHUVRV
QRPHDGDPHQWHGHGLYLVLELOLGDGHGHRUGHPGHJUDQGH]DGRVQ~PHURV
'HFLGLUVREUHRXVRGHFiOFXORPHQWDOGHDOJRULWPRGHSDSHOHOiSLVRXGHLQVWUXPHQWR
WHFQROyJLFRFRQIRUPHDVLWXDomRHPHVWXGR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

18 / 62

MV_B2_C

&RPSUHHQGHUHXVDUFRQH[}HVPDWHPiWLFDVHPFRQWH[WRVGH
vida

&DUJDKRUiULD
25 horas

z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z
z
z
z
z

8VDUDVIXQo}HVGHXPDFDOFXODGRUDEiVLFDFRQILDQWHHFULWLFDPHQWH
5HFRQKHFHUUHSUHVHQWDo}HVHTXLYDOHQWHVGHQ~PHURVUDFLRQDLVIUDFFLRQiULDHHPIRUPDGH
Gt]LPDUHFRQKHFHUDHTXLYDOrQFLDGHIUDFo}HV
(IHFWXDUFiOFXORVPHQWDOPHQWHFRPDOJRULWPRVRXFRPFDOFXODGRUDHGHFLGLUTXDOGRV
PpWRGRVpDSURSULDGRjVLWXDomR
'HWHUPLQDUH[SHULPHQWDOPHQWHYDORUHVDSUR[LPDGRVGRQ~PHURLUUDFLRQDO, no contexto de
H[SORUDo}HVJHRPpWULFDVTXHHQYROYDPFLUFXQIHUrQFLDRXFtUFXOR
8WLOL]DUHVWUDWpJLDVGHFiOFXORPHQWDODGHTXDGDVjVVLWXDo}HVHUHODFLRQi-las com
SURSULHGDGHVGDVRSHUDo}HVEiVLFDV
([SULPLUGHIRUPDVGLYHUVDVRSHUDGRUHVIUDFFLRQiULRV YLVXDOPHQWHH[SUHVVmRGHVLJQDWyULD 
,QWHUSUHWDUHXWLOL]DUGLIHUHQWHVUHSUHVHQWDo}HVGHSHUFHQWDJHQV
5HFRQKHFHUTXHDLJXDOGDGHGHIUDFo}HVHTXLYDOHQWHVpXPH[HPSORGHSURSRUomR
8VDUHVFDODVQDFRPSUHHQVmRHQDFRQVWUXomRGHPRGHORVGDUHDOLGDGH
Construir modelos de poliedros.
3ODQLILFDUDVXSHUItFLHGHXPFLOLQGURHSODQLILFDUDVXSHUItFLHGHSROLHGURV
8WLOL]DUDYLVXDOL]DomRHVSDFLDOQRHVWDEHOHFLPHQWRGHVFREHUWDGHUHODo}HVHQWUHSURSULHGDGHV
GHILJXUDVJHRPpWULFDVQRFRQWH[WRGHVWDVFRQVWUXo}HVLGHQWLILFDUILJXUDVJHRPpWULFDV
HVWDEHOHFHUSURSULHGDGHVGHVWDVILJXUDVHVWDEHOHFHUUHODo}HVHQWUHDVILJXUDVXWLOL]DQGRDV
propriedades.
&RPXQLFDURVUHVXOWDGRVGHWUDEDOKRVGHSURMHFWRXVDQGRDVOLQJXDJHQVPDWHPiWLFDHD
OtQJXDSRUWXJXHVD

MV_B2_D

Raciocinar matematicamente de forma indutiva e de forma


dedutiva

&DUJDKRUiULD
25 horas

&ULWpULRVGH
(YLGrQFLD

z
z
z

'HVFUHYHUOHLVGHIRUPDomRGHVHTXrQFLDVQXPpULFDVRXJHRPpWULFDVXWOL]DQGROLQJXDJHP
progressivamente mais formal.
(VWDEHOHFHUFRQMHFWXUDVDSDUWLUGDREVHUYDomR UDFLRFtQLRLQGXWLYR HWHVWDUFRQMHFWXUDV
XWLOL]DQGRSURFHVVRVOyJLFRVGHSHQVDPHQWR
8VDUDUJXPHQWRVSDUDMXVWLILFDUDILUPDo}HVPDWHPiWLFDVSUySULDVRXQmRQRPHDGDPHQWH
DWUDYpVGHFRQWUDH[HPSORV
8VDUPRGRVSDUWLFXODUHVGHUDFLRFtQLRPDWHPiWLFRQRPHDGDPHQWHDUHGXomRDRDEVXUGR.
&RPXQLFDUHMXVWLILFDUUDFLRFtQLRVJHRPpWULFRV
8VDUDVGHILQLo}HVFRPRFULWpULRVQHFHVViULRVHPERUDFRQYHQFLRQDLVHGHQDWXUH]DSUHFiULD
jFRPXQLFDomRPDWHPiWLFDjRUJDQL]DomRGDVLGHLDVHjFODVVLILFDomRGHREMHFWRV
PDWHPiWLFRV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

19 / 62

MV_B3_A

,QWHUSUHWDURUJDQL]DUDQDOLVDUHFRPXQLFDULQIRUPDomR
XWLOL]DQGRSURFHVVRVHSURFHGLPHQWRVPDWHPiWLFRV

&DUJDKRUiULD
50 horas

z
z
z
z

&ULWpULRVGH
(YLGrQFLD

z
z

Sequencializar as tarefas elementares de um projecto.


8VDUUHODo}HVGHFRQYHUVmRFDPELDOSDUDSURFHGHUDRSHUDo}HVILQDQFHLUDVKDELWXDLV
$QDOLVDUHLQWHUSUHWDUFULWLFDPHQWHJUiILFRVUHODWLYRVDVLWXDo}HVGDUHDOLGDGH
&RPSDUDUFRQMXQWRVGHGDGRVXWLOL]DQGRIUHTXrQFLDVDEVROXWDVHUHFRQKHFHQGRDV
OLPLWDo}HVHUURVGHVWDXWLOL]DomRIUHTXrQFLDVUHODWLYDV
$QDOLVDUHFRPSDUDUGLVWULEXLo}HVHVWDWtVWLFDVXWLOL]DQGRPHGLGDVGHORFDOL]DomR PRGD
PHGLDQDPpGLDDULWPpWLFD 
$QDOLVDUFULWLFDPHQWHDYDOLGDGHGHDUJXPHQWRVEDVHDGRVHPLQGLFDGRUHVHVWDWtVWLFRV
7UDWDUDVLQIRUPDo}HVQXPpULFDVFRQWLGDVHPWH[WRVUHODWLYRVQRPHDGDPHQWHDWHPDVGH
YLGDFRPYLVWDDXPDLQWHUSUHWDomRPDLVHVFODUHFLGD
&RPXQLFDUSURFHVVRVHUHVXOWDGRVXVDQGRDOLQJXDJHPPDWHPiWLFDHDOtQJXDSRUWXJXHVD

MV_B3_B

8VDUDPDWHPiWLFDSDUDDQDOLVDUHUHVROYHUSUREOHPDVH
VLWXDo}HVSUREOHPiWLFDV

&DUJDKRUiULD
50 horas

&ULWpULRVGH
(YLGrQFLD

8WLOL]DUXPPRGHORGHUHVROXomRGHSUREOHPDVSRUH[HPSORRSURSRVWRSRUPolya (1945):
LQWHUSUHWDURHQXQFLDGRH[SOLFLWDQGRRVGDGRVHRREMHFWLYRGRSUREOHPD8VDUFRQGLomR }HV 
PDWHPiWLFD V SDUDWUDGX]LURVGDGRVTXDQGRWDOIRUDGHTXDGRestabelecer e executar um
SODQRGHUHVROXomRGRSUREOHPDXWLOL]DQGRWDEHODVHVTXHPDVGHFLGLQGRVREUHRXVRGH
FiOFXORPHQWDOGHDOJRULWPRGHSDSHOHOiSLVRXGHLQVWUXPHQWRWHFQROyJLFRFRQIRUPHD
VLWXDomRHPDQiOLVHFULDQGRYHUV}HVPDLVVLPSOHVGRSUREOHPDGDGRQDSURFXUDGHOHLVGH
IRUPDomRHWFFRQIRUPHRWLSRGHVLWXDomR9HULILFDUVHRSODQRVHDGHTXDDRSUREOHPD
WRPDQGRDVGHFLV}HVDGHTXDGDVDRUHVXOWDGRGDYHULILFDomRQRPHDGDPHQWHLQWHUSUHWDQGR
HPFRQWH[WRDVVROXo}HVGHHTXDo}HVHGHLQHTXDo}HVGHFLGLQGRVREUHDUD]RDELOLGDGHGH
um resultado.
&RPXQLFDUSURFHVVRVHUHVXOWDGRVXVDQGRDOLQJXDJHPPDWHPiWLFDHDOtQJXDSRUWXJXHVD
Em contextos de vida (do(s) formando(s)) resolver problemas que envolvam modelos
PDWHPiWLFRVVLPSOHVHTXDo}HVGR e do 2 JUDXLQHTXDo}HVGR grau; teorema de
3LWiJRUDVUHODo}HVWULJRQRPpWULFDVGRWULkQJXORUHFWkQJXOR
(PFRQWH[WRVGHYLGD GRIRUPDQGR UHVROYHUSUREOHPDVTXHHQYROYDPQ~PHURVUDFLRQDLVQmR
LQWHLURVHDOJXQVQ~PHURVLUUDFLRQDLV , HWF XVDQGRDHVWLPDWLYDHRFiOFXORPHQWDOFRPR
meio de controlo de resultados.
Em contextos de vida (do(s) formando(s)) resolver problemas que envolvam os conceitos de:
SHUtPHWURiUHDYROXPHSRWHQFLDomRHUDGLFLDomR
(PFRQWH[WRVGHYLGD GR V IRUPDQGR V UHVROYHUSUREOHPDVTXHHQYROYDPQ~PHURV
H[SUHVVRVHPQRWDomRFLHQWtILFD
(PFRQWH[WRVGHYLGD GRIRUPDQGR UHVROYHUSUREOHPDVTXHHQYROYHPUDFLRFtQLR
SURSRUFLRQDOSHUFHQWDJHQVSURSRUFLRQDOLGDGHDULWPpWLFDSURSRUFLRQDOLGDGHJHRPpWULFD
Em contextos de vida (do(s) formando(s)) resolver problemas que envolvem os conceitos de
proporcionalidade directa e de proporcionalidade inversa.

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

20 / 62

MV_B3_C

&RPSUHHQGHUHXVDUFRQH[}HVPDWHPiWLFDVHPFRQWH[WRVGH
vida

&DUJDKRUiULD
50 horas

z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z

8VDUFULWLFDPHQWHDVIXQo}HVGHXPDFDOFXODGRUDFLHQWtILFD
5HFRQKHFHUGLIHUHQWHVPRGRVGHUHSUHVHQWDomRGHQ~PHURVHGHWHUPLQDUYDORUHVH[DFWRVGH
Q~PHURVLUUDFLRQDLVSRUFRQVWUXomRFRPPDWHULDOGHGHVHQKRMXVWLILFDQGRPDWHPDWLFDPHQWH
este procedimento.
8WLOL]DUDQRWDomRFLHQWtILFDSDUDUHSUHVHQWDUQ~PHURVPXLWRJUDQGHVRXQ~PHURVPXLWR
SUy[LPRVGH]HUR
8WLOL]DUHVWUDWpJLDVGHFiOFXORPHQWDODGHTXDGDVjVVLWXDo}HVHPMRJRHUHODFLRQi-las com
SURSULHGDGHVGDVRSHUDo}HV
,QWHUSUHWDUQXPpULFDHJUDILFDPHQWHUHODo}HVIXQFLRQDLVQRPHDGDPHQWHGHSURSRUFLRQDOLGDGH
directa e de proporcionalidade inversa.
5HODFLRQDUYiULRVPRGHORVGHYDULDomROLQHDUSROLQRPLDOH[SRQHQFLDO
,GHQWLILFDUOLJDo}HVHQWUHDUHVROXomRJUiILFDHDUHVROXomRDQDOtWLFDGHVLVWHPDVGH
HTXDo}HVLQHTXDo}HV
5HVROYHUSUREOHPDVGHPHGLGDHPGHVHQKRVjHVFDODHVFROKHQGRHVFDODVSDUDUHSUHVHQWDU
VLWXDo}HV
(VWDEHOHFHUDOLJDomRHQWUHFRQFHLWRVPDWHPiWLFRVHFRQKHFLPHQWRGHSURFHGLPHQWRVQD
UHDOL]DomRGHFRQVWUXo}HVJHRPpWULFDV TXDGULOiWHURVRXWURVSROtJRQRVHOXJDUHV
JHRPpWULFRV 
5HFRQKHFHURFRQFHLWRGHVHPHOKDQoDGHILJXUDVHXVDUDVUHODo}HVHQWUHHOHPHQWRVGH
figuras com a mesma forma.
'HVFUHYHUILJXUDVJHRPpWULFDVQRSODQRHQRHVSDoR
Sequencializar um projecto em tarefas elementares.
&RPXQLFDURVUHVXOWDGRVGHWUDEDOKRVGHSURMHFWRXVDQGRDOLQJXDJHPPDWHPiWLFDHDOtQJXD
portuguesa.

MV_B3_D

Raciocinar matematicamente de forma indutiva e de forma


dedutiva

&DUJDKRUiULD
50 horas

&ULWpULRVGH
(YLGrQFLD

z
z

,QIHULUOHLVGHIRUPDomRGHVHTXrQFLDVQXPpULFDVRXJHRPpWULFDVXWLOL]DQGRVLPERORJLD
PDWHPiWLFDQRPHDGDPHQWHH[SUHVV}HVGHVLJQDWyULDV
5HYHODUFRPSHWrQFLDVGHFiOFXORDSUHVHQWDQGRQRPHDGDPHQWHH[HPSORVGHVLWXDo}HVHP
TXHXPSURGXWRpPHQRUTXHRVIDFWRUHVHGHVLWXDo}HVHPTXHRTXRFLHQWHpPDLRUTXHR
dividendo.
(VWDEHOHFHUFRQMHFWXUDVDSDUWLUGDREVHUYDomR UDFLRFtQLRLQGXWLYR HWHVWDUFRQMHFWXUDV
XWLOL]DQGRSURFHVVRVOyJLFRVGHSHQVDPHQWR
8VDUDUJXPHQWRVYiOLGRVSDUDMXVWLILFDUDILUPDo}HVPDWHPiWLFDVSUySULDVRXQmRFRPRSRU
H[HPSORDSDUWLFXODUL]DomRHDJHQHUDOL]DomR
8VDUPRGRVSDUWLFXODUHVGHUDFLRFtQLRPDWHPiWLFRQRPHDGDPHQWHDUHGXomRDRDEVXUGR
5HFRQKHFHUDVGHILQLo}HVFRPRFULWpULRVHPERUDFRQYHQFLRQDLVHGHQDWXUH]DSUHFiULD
QHFHVViULRVDXPDFODUDFRPXQLFDomRPDWHPiWLFDGHRUJDQL]DomRGDVLGHLDVHGH
FODVVLILFDomRGHREMHFWRVPDWHPiWLFRV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

21 / 62

TIC_B1_A

2SHUDUHPVHJXUDQoDHTXLSDPHQWRWHFQROyJLFRGLYHUVR
usado no quotidiano

&DUJDKRUiULD
25 horas

z
z

&ULWpULRVGH
(YLGrQFLD

,GHQWLILFDGLYHUVRHTXLSDPHQWRWHFQROyJLFRXVDGRQRGLDDGLD
Distingue as potencialidades desse equipamento.
2SHUDHTXLSDPHQWRWHFQROyJLFRGLYHUVLILFDGR SRUH[HPSORPiTXLQDGHODYDUDSDUHOKRGH
ID[WHOHYLVmRFDL[D0XOWLEDQFRWHOHPyYHOVRQGDVLVWHPDGHUHJDHWF 
5HFRQKHFHRVIDFWRUHVGHULVFRHDVSUHFDXo}HVDWRPDUTXDQGRVHWUDEDOKDFRP
GHWHUPLQDGRVHTXLSDPHQWRVWHFQROyJLFRVOLJDo}HVVHJXUDVSRVWXUDIDGLJDYLVXDOHWF

TIC_B1_B

5HDOL]DURSHUDo}HVEiVLFDVQRFRPSXWDGRU

&DUJDKRUiULD
25 horas

z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z
z
z
z

/LJDGHVOLJDHUHLQLFLDFRUUHFWDPHQWHRFRPSXWDGRUHSHULIpULFRVGHVLJQDGDPHQWHD
impressora.
Usa o rato: aponta, clica, duplo-clique, selecciona e arrasta.
5HFRQKHFHRVtFRQHVGHEDVHGRDPELHQWHGHWUDEDOKR
Abre, redimensiona, restaura e fecha uma janela desse ambiente.
5HFRQKHFHDVGLIHUHQWHVEDUUDVGHXPDMDQHODGRDPELHQWHGHWUDEDOKRHVXDVIXQo}HV
Cria, abre, apaga e copia pastas e ficheiros.
Usa o Menu Iniciar para abrir um programa.
8VDDIXQomR/RFDOL]DUSDUDHQFRQWUDUILFKHLURVRXSDVWDVFULDGRV
8VDDOJXQVGRVDFHVVyULRVGRVLVWHPDRSHUDWLYRFDOFXODGRUDOHLWRUGH&'VJUDYDGRUGH
iXGLRMRJRVHWF

TIC_B1_C

8WLOL]DUDVIXQo}HVEiVLFDVGHXPSURJUDPDGHSURFHVVDPHQWR &DUJDKRUiULD
25 horas
de texto

z
z

&ULWpULRVGH
(YLGrQFLD

z
z

z
z
z

Abre um documento de processamento de texto.


5HFRQKHFHDVIXQo}HVGRVGLIHUHQWHVHOHPHQWRVGDMDQHODEDUUDGHIHUUDPHQWDVEDUUDGH
menus, barra de estado, barras de deslocamento,...
$EUHXPGRFXPHQWRMiH[LVWHQWHDOWHUD-o e guarda-o.
Cria um novo documento, insere texto e formata-RXVDQGRDVIXQo}HVGDVEDUUDVGH
ferramentas.
3Up-visualiza um documento.
,PSULPHXPGRFXPHQWRXWLOL]DQGRDVRSo}HVEDVHGHLPSUHVVmR
*XDUGDRVGRFXPHQWRVQRGLVFRUtJLGRRXGLVTXHWH

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

22 / 62

TIC_B2_A

2SHUDUHPVHJXUDQoDHTXLSDPHQWRWHFQROyJLFRGLYHUVR

&DUJDKRUiULD
25 horas

z
z

&ULWpULRVGH
(YLGrQFLD

z
z

z
z

,GHQWLILFDGLYHUVRHTXLSDPHQWRWHFQROyJLFRXVDGRQRGLDDGLD
Distingue as vantagens e desvantagens desse equipamento.
2SHUDHTXLSDPHQWRWHFQROyJLFRGLYHUVLILFDGR
5HFRQKHFHRVIDFWRUHVGHULVFRHDVSUHFDXo}HVDWRPDUTXDQGRVHWUDEDOKDFRP
GHWHUPLQDGRWLSRGHHTXLSDPHQWRWHFQROyJLFROLJDo}HVVHJXUDVSRVWXUDIDGLJDYLVXDOHWF
,QWURGX]DOWHUDFRQWDFWRVWHOHIyQLFRVQDDJHQGDGHXPWHOHPyYHO
5HFHEHHHQYLDPHQVDJHQVHP606DWUDYpVGHXPWHOHPyYHO

TIC_B2_B

5HDOL]DUHPVHJXUDQoDRSHUDo}HVYiULDVQRFRPSXWDGRU

&DUJDKRUiULD
25 horas

z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z

z
z
z

/LJDGHVOLJDHUHLQLFLDFRUUHFWDPHQWHRFRPSXWDGRUHSHULIpULFRVGHVLJQDGDPHQWHXP
scanner.
Usa o rato: aponta, clica, duplo-clique, selecciona e arrasta.
5HFRQKHFHRVtFRQHVGRDPELHQWHGHWUDEDOKRHDVVXDVIXQo}HV
5HFRQKHFHDVGLIHUHQWHVEDUUDVGHXPDMDQHODHVXDVIXQo}HV
Cria, abre, apaga e copia pastas e ficheiros.
8VDDOJXQVGRVDFHVVyULRVGRVLVWHPDRSHUDWLYRFDOFXODGRUDOHLWRUGH&'VJUDYDGRUGH
iXGLRMRJRVHWF
&RQILJXUDDVSURSULHGDGHVGRPRQLWRUIXQGRHSURWHFomRGRHFUm
5HFRQKHFHDVIRUPDVGHSURSDJDomRGRVYtUXVLQIRUPiWLFRVHVHXVSHULJRV
,GHQWLILFDDVPHGLGDVGHVHJXUDQoDDWRPDU

TIC_B2_C

Utilizar um programa de processamento de texto

&DUJDKRUiULD
25 horas

z
z

&ULWpULRVGH
(YLGrQFLD

z
z

z
z
z

Abre um documento de processamento de texto.


5HFRQKHFHDVIXQo}HVGRVGLIHUHQWHVHOHPHQWRVGDMDQHODEDUUDGHIHUUDPHQWDVEDUUDGH
menus, barra de estado, barras de deslocamento,...
$EUHXPGRFXPHQWRMiH[LVWHQWHDOWHUD-o e guarda-o.
Cria um novo documento, insere texto, formata e verifica-RRUWRJUiILFDHJUDPDWLFDOPHQWH
Cria uma tabela e altera os seus pormenores de estilo (por exemplo: insere e elimina colunas
HOLQKDVPXGDRHVWLORHHVSHVVXUDGHOLQKDLQVHUHVRPEUHDGRRXFRUQDVFpOXODV 
$GLFLRQDLPDJHQVHIRUPDVDXWRPiWLFDVDXPGRFXPHQWRHDOWHUD-as.
Usa o WordArt.
,PSULPHXPGRFXPHQWRXWLOL]DQGRDVRSo}HVEDVHGHLPSUHVVmR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

23 / 62

TIC_B2_D

8VDUD,QWHUQHWSDUDREWHUHWUDQVPLWLULQIRUPDomR

&DUJDKRUiULD
25 horas

z
z
z
z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z
z
z
z

,GHQWLILFDRVHOHPHQWRVQHFHVViULRVSDUDOLJDUXPFRPSXWDGRUjLQWHUQHW
&RPSDUDDVRIHUWDVGHGLIHUHQWHVIRUQHFHGRUHVGHVHUYLoRV
,GHQWLILFDHLQWHUSUHWDYRFDEXOiULRHVSHFtILFRXVDGRQD,QWHUQHW
,QLFLDXPSURJUDPDGHQDYHJDomR browser) na Web HDEUHXPHQGHUHoRGD1HW
5HFRQKHFHDVIXQo}HVGDVGLIHUHQWHVEDUUDVGRSURJUDPDGHQDYHJDomREDUUDVGH
ferramentas, barra de estado, ...
Clica num link WH[WRRXLPDJHP HYROWDjSiJLQDSULQFLSDO
3HVTXLVDHPGLIHUHQWHVPRWRUHVGHEXVFDXWLOL]DQGRRXQmRXPDSDODYUD-chave.
$GLFLRQDXPDSiJLQDGD:HEjSDVWD)DYRULWRV
Cria uma caixa de correio pessoal.
/rDSDJDHUHVSRQGHDPHQVDJHQVUHFHELGDVXVDQGRROLYURGHHQGHUHoRV
,GHQWLILFDRVFXLGDGRVDWHUUHODWLYDPHQWHDRVYtUXVLQIRUPiWLFRVQRUHFHELPHQWRGHILFKHLURV
em anexo.

TIC_B3_A

2SHUDUHPVHJXUDQoDHTXLSDPHQWRWHFQROyJLFR
designadamente o computador

&DUJDKRUiULD
50 horas

&ULWpULRVGH
(YLGrQFLD

z
z
z
z
z
z

2SHUDHTXLSDPHQWRWHFQROyJLFRGLYHUVLILFDGR SRUH[HPSORFkPDUDGHYtGHR
YLGHRJUDYDGRU'9'WHOHYLVmRPiTXLQDGHODYDUFDL[DPXOWLEDQFRWHOHPyYHOVRQGDVLVWHPD
de rega, etc.).
5HFRQKHFHRVIDFWRUHVGHULVFRHDVSUHFDXo}HVDWRPDUTXDQGRVHWUDEDOKDFRP
GHWHUPLQDGRWLSRGHHTXLSDPHQWRWHFQROyJLFROLJDo}HVVHJXUDVSRVWXUDIDGLJDYLVXDOHWF
'LVWLQJXHGLIHUHQWHVWLSRVGHFRPSXWDGRUHV 3&SRUWiWLO DRQtYHOGRSUHoRWLSRGHXWLOL]DomR
HQWUHRXWUDVFDUDFWHUtVWLFDV
Abre, redimensiona e fecha uma janela do ambiente de trabalho.
&RQILJXUDQRFRPSXWDGRUKRUDGDWDSURSULHGDGHVGRPRQLWRUIXQGRHSURWHFomRGRHFUm
Cria um atalho para um ficheiro e muda o nome.
8VDDFHVVyULRVGRVLVWHPDRSHUDWLYRFDOFXODGRUDMRJRV3DLQW
5HFRQKHFHDVIRUPDVGHSURSDJDomRGRVYtUXVLQIRUPiWLFRVHVHXVSHULJRV
Activa um programa anti-YtUXVHVXDVRSo}HVGHVHJXUDQoD

TIC_B3_B

8WLOL]DUXPDDSOLFDomRGHIROKDVGHFiOFXOR

&DUJDKRUiULD
50 horas

z
z
z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z
z
z
z
z

&ULDXPDQRYDIROKDGHFiOFXOR
,QVHUHQ~PHURVHWH[WRHPFpOXODVHIRUPDWD-os.
$GLFLRQDOLPLWHVFRUHVHSDGU}HV
8WLOL]DIyUPXODVOyJLFDVHDULWPpWLFDVQXPDFpOXOD
8WLOL]DGLIHUHQWHVIRUPDVGHQRWDomR
$SUHVHQWDRVQ~PHURVGHXPDFpOXODHPSHUFHQWDJHP
Importa para a folha uma imagem, ou texto.
&ULDGLIHUHQWHVHVWLORVGHJUiILFRSDUDDQDOLVDULQIRUPDomRHPRGLILFD-os.
([SRUWDXPDIROKDGHFiOFXORRXJUiILFR
Utiliza uma lista como uma base de dados.
8VDDVIXQo}HVGHEDVHGHGDGRVSDUDJHULUHDQDOLVDURVGDGRVGHXPDOLVWD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

24 / 62

TIC_B3_C

Utilizar um programa de processamento de texto e de


DSUHVHQWDomRGHLQIRUPDomR

&DUJDKRUiULD
50 horas

z
z
z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z
z
z
z
z

Cria um documento, insere texto, imagens e tabelas e formata-os.


,QVHUHQ~PHURVGHSiJLQDFDEHoDOKRHQRWDVGHURGDSpQXPGRFXPHQWR
,QVHUHWH[WRDXWRPiWLFRQXPGRFXPHQWR
Formata o documento em colunas.
$EUHXPSURJUDPDGHDSUHVHQWDomR
&ULDXPDQRYDDSUHVHQWDomR
$GLFLRQDWH[WRHLPDJHPjDSUHVHQWDomR
Utiliza as ferramentas de cortar, copiar e colar texto ou imagem.
,QVHUHXPGXSOLFDGRGRGLDSRVLWLYRHDOWHUDRVHXFRQWH~GR
$GLFLRQDHIHLWRVGHDQLPDomRHWUDQVLomRDRVGLDSRVLWLYRV
5HDOL]DXPDDSUHVHQWDomR

TIC_B3_D

8VDUD,QWHUQHWSDUDREWHUWUDQVPLWLUHSXEOLFDULQIRUPDomR

&DUJDKRUiULD
50 horas

z
z
z
z
z

z
z
z
z

&ULWpULRVGH
(YLGrQFLD

z
z
z
z
z

z
z

,GHQWLILFDRVHOHPHQWRVQHFHVViULRVSDUDOLJDUXPFRPSXWDGRUj,QWHUQHW
&RPSDUDDVRIHUWDVGRVGLIHUHQWHVIRUQHFHGRUHVGHVHUYLoRV
,GHQWLILFDHLQWHUSUHWDYRFDEXOiULRHVSHFtILFRXVDGRQD,QWHUQHW
,QLFLDXPSURJUDPDGHQDYHJDomR browser) na Web HDEUHXPHQGHUHoRGDNet.
5HFRQKHFHDVIXQo}HVGDVGLIHUHQWHVEDUUDVGRSURJUDPDGHQDYHJDomREDUUDVGH
ferramentas, barra de estado,...
3HVTXLVDHPGLIHUHQWHVPRWRUHVGHEXVFDXWLOL]DQGRRXQmRSDODYUD-chave.
&ULDXPDFDL[DGHFRUUHLRSHVVRDOHRUJDQL]DXPOLYURGHHQGHUHoRV
/rDSDJDHHQYLDPHQVDJHQVFRPRXVHPILFKHLURDQH[R
,GHQWLILFDRVFXLGDGRVDWHUUHODWLYDPHQWHDRVYtUXVLQIRUPiWLFRVQRUHFHELPHQWRGHILFKHLURV
em anexo.
8WLOL]DLQIRUPDomRUHFHELGDYLDLQWHUQHWQRXWURVVXSRUWHV
,GHQWLILFDDVUHJUDVGHXWLOL]DomRGDVVDODVGHFRQYHUVDomR
Escolhe uma alcunha (nickname HHQWUDQXPDVDODGHFRQYHUVDomR
,GHQWLILFDDVYDQWDJHQVHGHVYDQWDJHQVGHVWHWLSRGHVHUYLoR
&ULDXPVtWLR site FRPXPDDSOLFDomRGHDSUHVHQWDo}HV SRUH[MPublisher) ou uma
DSOLFDomRGHHGLomRHJHVWmR SRUH[MFrontPage).
Modifica o design e esquema de cores (no caso do Publisher).
Insere linksWH[WRLPDJHQVSUySULDVRXGHXPDJDOHULDGHLPDJHQVHSUp-visualiza-as num
SURJUDPDGHQDYHJDomR
8VDXPDDSOLFDomR)73 File Transfer Protocol SDUDID]HUDWUDQVIHUrQFLDGDVSiJLQDV
(upload SDUDXPVHUYLGRUS~EOLFR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

25 / 62

)RUPDomR7HFQROyJLFD

7731

+LJLHQHHVHJXUDQoDDOLPHQWDUQDUHVWDXUDomR

&DUJDKRUiULD
25 horas

z
z

Objectivo(s)

z
z

,GHQWLILFDUSURFHGLPHQWRVGHSUHYHQomRHFRQWURORGRVPLFURUJDQLVPRVQDSURGXomRHFRQIHomRDOLPHQWDU
,GHQWLILFDUDVQRUPDVHSURFHGLPHQWRVGHKLJLHQHQRPDQXVHDPHQWRHPDQLSXODomRGRVDOLPHQWRV
QRPHDGDPHQWHQDSUHSDUDomRFRQIHomRSURFHVVDPHQWRFRQVHUYDomRHGLVWULEXLomR
,GHQWLILFDUDVQRUPDVGHFRQVHUYDomRQRDUPD]HQDPHQWRGRVDOLPHQWRV
5HFRQKHFHUDLPSRUWkQFLDGDOLPSH]DHGHVLQIHomRGRVDOLPHQWRVXWHQVtOLRVHTXLSDPHQWRVHLQVWDODo}HVGH
DFRUGRFRPDVQRUPDVKLJLHQHHVHJXUDQoDDOLPHQWDU
5HFRQKHFHUDLPSRUWkQFLDGDDSOLFDomRGHSURFHGLPHQWRVGHXPVLVWHPDSUHYHQWLYRGHVHJXUDQoDDOLPHQWDU

&RQWH~GRV
z

z
z

z
z
z
z

1Ro}HVGHPLFURELRORJLDGRVDOLPHQWRV
{ Microrganismos - GHILQLomRHDomR
{ ,QIOXrQFLDGRVPLFURUJDQLVPRVQRVSURGXWRVDOLPHQWDUHV
{ )DWRUHVLQWUtQVHFRVGHGHVHQYROYLPHQWR
{ )DWRUHVH[WUtQVHFRVGHGHVHQYROYLPHQWR
{ 'HWHULRUDomRHFRQVHUYDomRGRVSURGXWRVDOLPHQWDUHV
{ %DFWpULDVDJHQWHVGHWR[LQIHFo}HVDOLPHQWDUHV
1Ro}HVGHKLJLHQH
3URFHGLPHQWRVGHPDQLSXODomRGHDOLPHQWRV
{ 3UHSDUDomR
{ &RQIHomRSURFHVVDPHQWR
{ &RQVHUYDomR
{ 'LVWULEXLomR
&RQWDPLQDomRGRVDOLPHQWRV
&RQVHUYDomRHDUPD]HQDPHQWRGHJpQHURVDOLPHQWtFLRV
1Ro}HVGHOLPSH]DHGHVLQIHomR
,QWURGXomRjDSOLFDomRGHSURFHGLPHQWRVGHXPVLVWHPDSUHYHQWLYRTXHJDUDQWDDVHJXUDQoDGRVDOLPHQWRV
{ 5HJXODPHQWDomRHPYLJRU
{ ,QWURGXomR
{ 3ULQFtSLRVHFRQFHLWRV
{ Terminologia
{ (WDSDVGHDSOLFDomRGRVLVWHPD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

26 / 62

8211

+LJLHQHHVHJXUDQoDQRWUDEDOKRQDUHVWDXUDomR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z
z

,GHQWLILFDUDVQRUPDVHSURFHGLPHQWRVGHVHJXUDQoDQDUHVWDXUDomR
$SOLFDUDVQRUPDVGHKLJLHQHSHVVRDOGRVHVSDoRVGDVLQVWDODo}HVHGRVHTXLSDPHQWRV
5HFRQKHFHUDLPSRUWkQFLDGDVQRUPDVGHVD~GHQRH[HUFtFLRGDVSURILVV}HVGDUHVWDXUDomR
$SOLFDUSURFHGLPHQWRVGHSUHYHQomRHFRQWURORGHDFLGHQWHVHULVFRVHPFRQWH[WRSURILVVLRQDO

&RQWH~GRV
z

z
z

1RUPDVGHVHJXUDQoDHKLJLHQHQDUHVWDXUDomR
{ 6LQDOL]DomRGHVHJXUDQoDGDVLQVWDODo}HVHHTXLSDPHQWRV
{ Manuseamento de equipamentos
{ 1RUPDVGHKLJLHQHSHVVRDOGRVHVSDoRVGDVLQVWDODo}HVHGRVHTXLSDPHQWRV
{ 3URWHomRFROHWLYDHLQGLYLGXDO
{ Uniformes
{ Produtos perigosos (rotulagem, armazenagem e manuseamento)
&RQGLo}HVGHVD~GHGRVSURILVVLRQDLVGDUHVWDXUDomR
Tipos de risco e seu controlo
{ ,QFrQGLRV
{ 5LVFRVHOpWULFRV
{ 7UDEDOKRFRPPiTXLQDVHHTXLSDPHQWRV
{ 0RYLPHQWDomRPDQXDOHPHFkQLFDGHFDUJDV
{ 2UJDQL]DomRHGLPHQVLRQDPHQWRGRSRVWRGHWUDEDOKR
{ Posturas no trabalho
{ ,OXPLQDomR
{ Atmosferas perigosas
{ 5XtGR
*HVWmRGRULVFR
{ &RQVHTXrQFLDVGRVDFLGHQWHVGHWUDEDOKR
{ $YDOLDomRGRULVFRSURILVVLRQDO
3URFHGLPHQWRVGHHPHUJrQFLDHULVFR
{ 7pFQLFDVGHDWXDomRHRULHQWDomR
{ Caixa de primeiros socorros

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

27 / 62

8218

/tQJXDLQJOHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPLQJOrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPLQJOrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDLQJOHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVLQJOHVDV

8212

2SHUDo}HVGHFiOFXORHXQLGDGHVGHPHGLGD

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

(IHWXDURSHUDo}HVVLPSOHVGHFiOFXOR
Identificar e utilizar os sistemas internacionais de medida.
5HDOL]DUDFRQYHUVmRGRVVLVWHPDVLQWHUQDFLRQDLVGHPHGLGD

&RQWH~GRV
z

2SHUDo}HVPDWHPiWLFDV
{ &iOFXOR
{ 3URSRUo}HV
{ Percentagens
Sistema internacional de medidas
{ Pesos
{ 'LVWkQFLDV
{ Volumes
{ Temperaturas
7DEHODGHFRQYHUVmRGHXQLGDGHVGHPHGLGD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

28 / 62

8213

&RQGXWDSURILVVLRQDOQDUHVWDXUDomR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,GHQWLILFDUDVHVWUXWXUDVRUJDQL]DFLRQDLVQDUHVWDXUDomR
Aplicar as regras profissionais em contexto de trabalho.
$SOLFDUWpFQLFDVGHFRPXQLFDomRQRkPELWRGRWUDEDOKRHPHTXLSD

&RQWH~GRV
z

(VWUXWXUDVRUJDQL]DFLRQDLVQDUHVWDXUDomR
{ 2UJDQL]DomRLQWHUQD
{ Hierarquia profissional
{ %ULJDGDVHIXQo}HV
5HJUDVSURILVVLRQDLVHVSHFtILFDV
{ $SUHVHQWDomR
{ 9HVWXiULR
{ Assiduidade e pontualidade
{ Atitude e postura profissionais
{ 1RUPDVGHKLJLHQHHVHJXUDQoD
Trabalho em equipa
{ &RPXQLFDomRLQWHUSHVVRDO
{ Estilos comunicacionais
{ 2UJDQL]DomRGRWUDEDOKR
{ *HVWmRGHFRQIOLWRV

8259

3ULQFtSLRVGHQXWULomRHGLHWpWLFD

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

5HFRQKHFHURVSULQFtSLRVGDQXWULomRHDOLPHQWDomR
Classificar os constituintes alimentares.
$SOLFDUSULQFtSLRVGHQXWULomRHGLHWpWLFDHPHPHQWDV

&RQWH~GRV
z

z
z

z
z

1XWULomRHDOLPHQWDomR
{ Conceitos
{ )XQo}HVGDDOLPHQWDomR
Constituintes alimentares
Metabolismo
{ )XQo}HVGRDSDUHOKRGLJHVWLYR
{ - Processo digestivo
Roda dos alimentos e grupos alimentares
$OLPHQWDomRHTXLOLEUDGD
{ Regras
{ Principais erros alimentares
{ 1HFHVVLGDGHVGLiULDVGHQXWULHQWHV
{ $OLPHQWDomRUDFLRQDO
1Ro}HVSDUDDHODERUDomRGHHPHQWDV

7297

Turismo Inclusivo - oportunidades e desafios

&DUJDKRUiULD
25 horas

Objectivo(s)

Compreender o conceito de "turismo inclusivo", o quadro normativo-OHJDOTXHRVXSRUWDHDUHOHYkQFLDHVWUDWpJLFD


GRVHXGHVHQYROYLPHQWRSDUDRVHFWRUGRWXULVPRSDUDRVVHXVHPSUHViULRVHWUDEDOKDGRUHVHWDPEpPSDUDDV
SHVVRDVFRPGHILFLrQFLD
,GHQWLILFDUDVQHFHVVLGDGHVHVSHFLDLVGHVWHVHJPHQWRGDSURFXUDWXUtVWLFDRVUHTXLVLWRVHVSHFtILFRVGDRIHUWD
WXUtVWLFDHDVDWLWXGHVUHTXHULGDVSDUDXPUHODFLRQDPHQWRSHVVRDODGHTXDGRFRPHVWHVFOLHQWHV
$SRLDUDVVLVWLUSHVVRDOPHQWHFOLHQWHVFRPQHFHVVLGDGHVHVSHFLDLVHPPDWpULDGHPRELOLGDGHRULHQWDomRH
FRPXQLFDomRQDVVLWXDo}HVFRPXQVWUDQVYHUVDLVDRVGLYHUVRVVHFWRUHVHPTXHHVWmRRUJDQL]DGRVRVVHUYLoRV
WXUtVWLFRV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

29 / 62

&RQWH~GRV
z
z

Turismo inclusivo causas e objectivos


(QTXDGUDPHQWRSROtWLFRHQRUPDWLYRGR7XULVPR,QFOXVLYR
{ Contexto normativo internacional/UE
-/HJLVODomRHXURSHLD
-/HJLVODomRQDFLRQDO
{ Conceitos principais
-'HILFLrQFLD
-Acessibilidade
-Design inclusivo
-Produtos de apoio: tipologia e ISO 9999/2007
2FOLHQWHFRPGHILFLrQFLDPRWRUD
{ 'HILFLrQFLDPRWRUDOLPLWDo}HVQHFHVVLGDGHVHVSHFLDLVQDPRELOLGDGHHDFHVVLELOLGDGHGRVVHUYLoRVWXUtVWLFRV
-'HILFLrQFLDPRWRUD
-7LSRVGHGHILFLrQFLDPRWRUD
-/LPLWDo}HVHQHFHVVLGDGHVGDVSHVVRDVFRPGHILFLrQFLDPRWRUD
{ Produtos e meios de apoio
-Cadeiras de rodas
-(VSDoRGHPRYLPHQWDomR
-=RQDGHSHUPDQrQFLDHGHPDQREUD
-Auxiliares de marcha
{ 5HTXLVLWRVGDRIHUWDWXUtVWLFD
-$FHVVLELOLGDGHItVLFD
-%DUUHLUDVItVLFDV
-Transportes
{ /HJLVODomRQDFLRQDO
{ Necessidades especiais de relacionamento interpessoal e atitudes dos profissionais de atendimento
-Necessidades detectadas
-Relacionamento pessoal e social
{ 3UiWLFDVGHVHUYLoR
-8WLOL]DomRPDQLSXODomRGHFDGHLUDGHURGDV
-$SRLRjGHVORFDomRHWUDQVIHUrQFLDSDUDRXWURVDVVHQWRV
-&XLGDGRVGHUHODFLRQDPHQWRQRVHUYLoR
2FOLHQWHFRPGHILFLrQFLDYLVXDO
{ 'HILFLrQFLDYLVXDOOLPLWDo}HVQHFHVVLGDGHVHVSHFLDLVQDPRELOLGDGHHRULHQWDomRHDFHVVLELOLGDGHGRVVHUYLoRVWXUtVWLFRV
-'HILFLrQFLDYLVXDO
-/LPLWDo}HVGDVSHVVRDVFRPGHILFLrQFLDYLVXDO
-2ULHQWDomRH0RELOLGDGH
-1HFHVVLGDGHVHVSHFLDLVGDSHVVRDFHJDRXFRPEDL[DYLVmR
{ 3URGXWRVHPHLRVGHDSRLRjGHILFLrQFLDYLVXDO
-%UDLOOHiXGLRGHVFULomRHIRUPDWRGLJLWDO
-Acessibilidade nas TIC
-Requisitos de acessibilidade na WEB
-O acompanhante/ guia
-2FmR-guia
-6LQDOpWLFD
{ 5HTXLVLWRVGDRIHUWDWXUtVWLFD
-Requisitos
-Acessibilidade
{ /HJLVODomR
{ Necessidades especiais de relacionamento interpessoal e atitudes dos profissionais de atendimento
-Necessidades especiais de relacionamento interpessoal
-Atitudes de relacionamento e aspectos comunicacionais
{ 3UiWLFDVGHVHUYLoR
-Cuidados de relacionamento
2FOLHQWHFRPGHILFLrQFLDDXGLWLYD
{ 'HILFLrQFLDDXGLWLYDOLPLWDo}HVQHFHVVLGDGHVHVSHFLDLVQDFRPXQLFDomRHFRPSUHHQVmRGDLQIRUPDomRHDFHVVLELOLGDGHGRV
VHUYLoRVWXUtVWLFRV
-'HILFLrQFLDDXGLWLYD
-*UDXVHWLSRVGHGHILFLrQFLDDXGLWLYD
-3RSXODomRVXUGD
-&DXVDVHFRQVHTXrQFLDVGDGHILFLrQFLDDXGLWLYD
-/LPLWDo}HVGDSHVVRDFRPGHILFLrQFLDDXGLWLYD
-/LPLWDo}HVFRPXQLFDFLRQDLV
-1HFHVVLGDGHVHVSHFtILFDVGDSHVVRDVXUGD
{ Produtos e meios de apoio
-3URGXWRVGHDSRLRSDUDDGHILFLrQFLDDXGLWLYD
-/tQJXDJHVWXDOSRUWXJXHVDHFmHVGHDVVLVWrQFLD
{ 5HTXLVLWRVGDRIHUWDWXUtVWLFD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

30 / 62

-2IHUWDWXUtVWLFD
-Acessibilidade
{ /HJLVODomR
{ Necessidades especiais de relacionamento interpessoal e atitudes dos profissionais de atendimento
{ Necessidades especiais de relacionamento interpessoal
{ &RPXQLFDomRHDWLWXGHVGRVSURILVVLRQDLV
{ 3UiWLFDVGHVHUYLoR
-3UiWLFDVGHVHUYLoRGHDWHQGLPHQWR
-Aspectos comunicacionais para grupos de surdos
2FOLHQWHFRPGHILFLrQFLDLQWHOHFWXDORXFRPPXOWLGHILFLrQFLD
{ 'HILFLrQFLDLQWHOHFWXDOHPXOWLGHILFLrQFLDOLPLWDo}HVQHFHVVLGDGHVHVSHFLDLVHDFHVVLELOLGDGHGRVVHUYLoRVWXUtVWLFRV
-'HILFLrQFLDLQWHOHFWXDOHPXOWLGHILFLrQFLD
-*UDXVHFDXVDVGHGHILFLrQFLD,QWHOHFWXDO
-&DUDFWHUtVWLFDVGHDOJXQVVtQGURPDVDVVRFLDGRVjGHILFLrQFLDLQWHOHFWXDO
-/LPLWDo}HVGDVSHVVRDVFRPGHILFLrQFLDLQWHOHFWXDO
-1HFHVVLGDGHVHVSHFLDLVGDVSHVVRDVFRPGHILFLrQFLDLQWHOHFWXDO
{ 2GLUHLWRGDVSHVVRDVFRPGHILFLrQFLDLQWHOHFWXDODROD]HUHDRWXULVPR
-3HVVRDVFRPGHILFLrQFLDLQWHOHFWXDOHRWXULVPR
-5HTXLVLWRVGDRIHUWDWXUtVWLFDHDFHVVLELOLGDGHV
{ 6HUYLoRFRPXQLFDomRHUHODFLRQDPHQWRLQWHUSHVVRDO
-3UiWLFDVGHVHUYLoRHUHODFLRQDPHQWR
-3UiWLFDVGHVHUYLoRQRDWHQGLPHQWR
2FOLHQWHVpQLRUFRPOLPLWDo}HVPRWRUDVVHQVRULDLVHRXLQWHOHFWXDLV
{ 2FOLHQWHVpQLRUDVVXDVOLPLWDo}HVQHFHVVLGDGHVHVSHFLDLVHDDFHVVLELOLGDGHGRVVHUYLoRVWXUtVWLFRV
{ Processo de envelhecimento
{ 3RSXODomRLGRVD
{ &DUDFWHUtVWLFDVGRWXULVPRVpQLRU
{ 7XULVWDVpQLRUFRPOLPLWDo}HVFRJQLWLYDVPRWRUDVYLVXDLVHRXDXGLWLYDV
{ 1HFHVVLGDGHVGRFOLHQWHVpQLRUFRPOLPLWDo}HV
{ Requisitos da oferta e acessibilidades
{ Produtos de apoio e acessibilidades
{ $FHVVLELOLGDGHVHOHJLVODomR
-6HUYLoRFRPXQLFDomRHUHODFLRQDPHQWRLQWHUSHVVRDO
{ Aspectos comunicacionais
{ 3UiWLFDVGHVHUYLoR
{ Relacionamento interpessoal e atitudes dos profissionais de atendimento

7298

7XULVPRLQFOXVLYRQDUHVWDXUDomR

&DUJDKRUiULD
25 horas

z
z

Objectivo(s)
z

,GHQWLILFDUDVFRQGLo}HVGHDFHVVLELOLGDGHSDUDFOLHQWHVFRPQHFHVVLGDGHVHVSHFLDLVDVVLPFRPRRVSURGXWRVGH
DSRLRGLVSRQtYHLV
Acolher adequadamente o cliente com necessidades especiais
(IHFWXDURVHUYLoRGHPHVDEDURXFDIHWDULDWHQGRHPFRQWDDVHVSHFLILFLGDGHVGHFRUUHQWHVGDVQHFHVVLGDGHV
HVSHFLDLVGRFOLHQWHGDVVROXo}HVGLVSRQtYHLVHGDVVROLFLWDo}HVHH[SOLFDo}HVGRFOLHQWH
$SRLDURFOLHQWHFRPQHFHVVLGDGHVHVSHFLDLVQRDFHVVRDRVDOLPHQWRVHjVEHELGDVHPVHUYLoRGHEXIIHWFRIIHHbreak e room-service
Relacionar-VHFRPRFOLHQWHFRPQHFHVVLGDGHVHVSHFLDLVDRORQJRGHWRGRRVHUYLoRGHPRGRDTXHHVWHVH
VLQWDDFHLWHFRPSUHHQGLGRHYDORUL]DGRFRPRSHVVRDFOLHQWHQDXQLGDGHGHUHVWDXUDomR

&RQWH~GRV
z

2FOLHQWHFRPGHILFLrQFLDPRWRUDQXPDXQLGDGHGHUHVWDXUDomR
{ &RQGLo}HVGHDFHVVLELOLGDGHHSURGXWRVGHDSRLR
-Acessibilidade no exterior da unidade
-Acessibilidade ao interior da unidade
-Acessibilidade no interior da unidade
-&DUDFWHUtVWLFDVGDFDVDGHEDQKRDFHVVtYHO
-3URGXWRVGHDSRLRHYHULILFDomRGHUHTXLVLWRV
{ Acolhimento do cliente
-Acolhimento
-Regras de acolhimento
-(QFDPLQKDPHQWRGRFOLHQWHjPHVD
-$SRLRQDORFRPRomR
-$FRPRGDomRGRFOLHQWH
{ 6HUYLoRGHPHVDEDUHFDIHWDULD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

31 / 62

-Pedido
-Ajustamento da mise-en-place
-0RELOL]DomRGHSURGXWRVGHDSRLR
-6HUYLoR
{ 6HUYLoRGHDOLPHQWRVHEHELGDVQDVPRGDOLGDGHVGHEXIIHWFRIIHH-break e room-service
-6HUYLoRGHEXIIHWHFRIIHH-break
-6HUYLoRGHURRP-service
{ Relacionamento interpessoal
-(PSDWLDQRVHUYLoRGHUHVWDXUDomR
-Factores favorecedores e dificultadores da empatia
2FOLHQWHFRPGHILFLrQFLDYLVXDOQXPDXQLGDGHGHUHVWDXUDomR
{ &RQGLo}HVGHDFHVVLELOLGDGHHSURGXWRVGHDSRLR
-&RQGLo}HVGHDFHVVLELOLGDGH
-3URGXWRVGHDSRLRHSUiWLFDVGHVHUYLoR
{ Acolhimento do cliente
-Acolhimento
-Encaminhamento para a mesa
-&mR-guia
{ 6HUYLoRGHPHVDEDUHFDIHWDULD
-Pedido
-Mise-en-place
-6HUYLoR
-6DtGDGDXQLGDGHGHUHVWDXUDomR
{ 6HUYLoRGHDOLPHQWRVHEHELGDVQDVPRGDOLGDGHVGHEXIIHWFRIIHH-break e room-service
-6HUYLoRGHEXIIHWHFRIIHH-break
-6HUYLoRGHURRP-service
{ Relacionamento interpessoal
-'LUHLWRjQmR-GLVFULPLQDomR
2FOLHQWHFRPGHILFLrQFLDDXGLWLYDQXPDXQLGDGHGHUHVWDXUDomR
{ Acolhimento do cliente
-Acolhimento
-/tQJXDJHVWXDOSRUWXJXHVD
-&RPXQLFDomR
-&mRSDUDVXUGRV
{ 6HUYLoRGHPHVDEDUFDIHWDULDEXIIHWHURRP-service
-$SUHVHQWDomRGDHPHQWDHDQRWDomRGRSHGLGR
-6HUYLoR
{ Relacionamento interpessoal
-&RQKHFLPHQWRHDFHLWDomR
2FOLHQWHFRPGHILFLrQFLDLQWHOHFWXDOHRXPXOWLGHILFLrQFLDQXPDXQLGDGHGHUHVWDXUDomR
{ &RQGLo}HVGHDFHVVLELOLGDGHHSURGXWRVGHDSRLR
-'HILFLrQFLDLQWHOHFWXDO
-9HULILFDomRGHUHTXLVLWRV
{ Acolhimento do cliente
{ 6HUYLoRGHPHVDEDUHFDIHWDULD
-Pedido
-Mise-en-place
-6HUYLoR
{ 6HUYLoRGHEXIIHWFRIIHH-break e room-service
-6HUYLoRGHEXIIHWHFRIIHH-break
-6HUYLoRGHURRP-service
{ Relacionamento interpessoal
-(VWHUHyWLSRV
2FOLHQWHVpQLRUFRPOLPLWDo}HVPRWRUDVVHQVRULDLVHRXLQWHOHFWXDLVQXPDXQLGDGHGHUHVWDXUDomR
{ &RQGLo}HVGHDFHVVLELOLGDGHHSURGXWRVGHDSRLR
-&OLHQWHVpQLRU
-Acessibilidades
-Produtos de apoio
{ Acolhimento do cliente
{ 6HUYLoRGHPHVDEDUHFDIHWDULD
-Pedido e mise-en-place
-6HUYLoR
{ 6HUYLoRGHEXIIHWFRIIHH-break e room-service
-6HUYLoRGHEXIIHWHFRIIHH-break
-6HUYLoRGHURRP-service
{ Relacionamento interpessoal
-1HFHVVLGDGHVGRFOLHQWHVpQLRUHPPDWpULDGHFRPXQLFDomR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

32 / 62

3299

Cozinha - RUJDQL]DomRHIXQFLRQDPHQWR

&DUJDKRUiULD
50 horas

z
z

Objectivo(s)

z
z
z

,GHQWLILFDUDRUJDQL]DomRHDVUHJUDVGHIXQFLRQDPHQWRGDFR]LQKD
,GHQWLILFDURVHTXLSDPHQWRVHXWHQVtOLRVGHFR]LQKDDGHTXDGRVjVGLIHUHQWHVWpFQLFDVGHSUHSDUDomRHFRQIHomR
dos produtos alimentares.
(IHWXDURDSURYLVLRQDPHQWRGRVSURGXWRVDOLPHQWDUHVDVVHJXUDQGRRHVWDGRGHFRQVHUYDomRGRVPHVPRV
,GHQWLILFDURVSURFHGLPHQWRVLQHUHQWHVjSURGXomRQDFR]LQKD
5HFRQKHFHUDLPSRUWkQFLDGRFXPSULPHQWRGDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

2UJDQL]DomRHIXQFLRQDPHQWRGDFR]LQKD
{ 7LSRORJLDGHVHUYLoRV
{ /HJLVODomRUHJXODGRUDGDFRPHUFLDOL]DomRGHSURGXWRVDOLPHQWDUHV
{ ,QVWDODo}HV
{ Equipamentos
{ 8WHQVtOLRV
{ ,QGXPHQWiULD
{ Brigada de cozinha
{ Circuitos
{ 2UJDQL]DomRHDUWLFXODomRFRPRVHUYLoRGHUHVWDXUDQWH
{ Terminologia
7HFQRORJLDGRVHTXLSDPHQWRVHXWHQVtOLRVGHFR]LQKD
{ &DUDFWHUtVWLFDV
{ )XQo}HV
{ +LJLHQL]DomRPDQXWHQomRHFRQVHUYDomR
Aprovisionamento dos produtos alimentares
{ 3ODQRVGHSURGXomRFDUWDVHPHQWDVUHFHLWDVILFKDVWpFQLFDVWDEHODVGHFDSLWDomRHGHGHVSHUGtFLR
{ )RUPXOiULRVGHHQFRPHQGD
{ )RUPXOiULRGHHQWUHJD
{ 5HJLVWRGHUHFHomRFRQIHUrQFLDHYHULILFDomRGHTXDOLGDGH
{ 1mRFRQIRUPLGDGHVHUHFODPDo}HV
{ 5HJUDVGHDFRQGLFLRQDPHQWRDUPD]HQDPHQWRHFRQVHUYDomRGDVPDWpULDV-SULPDVSHUHFtYHLVHQmRSHUHFtYHLV
{ Controlo de stocks
3URFHGLPHQWRVGHRUJDQL]DomRGDFR]LQKD
{ Processo e suporte documental
{ 3ODQHDPHQWRGDSURGXomR
{ 'LVSRVLomRGRVPHLRVItVLFRV
{ 2UJDQL]DomRGRWUDEDOKR
{ ,QWHUIDFHHQWUHVHUYLoRV
{ 3UHYLVmRGRVPHLRVQHFHVViULRV
{ /LPSH]DGDVHFomR
1RUPDVGHKLJLHQHHVHJXUDQoD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

33 / 62

3334

5HTXLVLo}HVFRQWURORGHFXVWRVHIDFWXUDomRGHVHUYLoRV

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

(IHWXDUUHTXLVLo}HVHQRWDVGHHQFRPHQGD
&RQWURODURVFXVWRVDVVRFLDGRVjUHTXLVLomRGHSURGXWRV
)DWXUDUHFREUDUVHUYLoRVSUHVWDGRV

&RQWH~GRV
z
z

6HOHomRGHIRUQHFHGRUHV
'RFXPHQWDomRWpFQLFDGHUHTXLVLomRHHQFRPHQGDGHSURGXWRV
{ Registo
{ 7UDQVPLVVmR
{ &RQWURORGDVUHTXLVLo}HVHIRUQHFLPHQWRVLQWHUQRVHH[WHUQRV
{ )ROKDVGHWUDQVIHUrQFLD
{ Folhas de quebras
{ Outra
Controlo de custos
{ Objetivos
{ Documentos
{ Procedimentos
Rentabilidade de alimentos e de bebidas
{ 5iFLRV
{ Taxas de lucro
{ &DSLWDo}HV
{ Outros
&iOFXORFRQWDELOL]DomRHIDWXUDomR
{ Normas
{ 0HLRVHSURFHVVRV PDQXDLVPiTXLQDVGHFDOFXODUVXSRUWHVLQIRUPiWLFRV
&REUDQoD
{ 0HLRVGHSDJDPHQWR FDUW}HVGHGpELWRHGHFUpGLWRFKHTXHVGLQKHLUR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

34 / 62

8260

&RPXQLFDomRYHQGDVHUHFODPDo}HVQDUHVWDXUDomR

&DUJDKRUiULD
50 horas

z
z

Objectivo(s)

z
z
z
z

Atender e acolher o cliente.


$SOLFDUWpFQLFDVGHYHQGD
$UWLFXODUFRPRVGLIHUHQWHVVHUYLoRVGHPRGRDVDWLVID]HURVSHGLGRVGRVFOLHQWHV
*HULUUHFODPDo}HV
Prestar cuidados de bem-estar.
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

1RUPDVWpFQLFDVHSURWRFRODUHVGRDWHQGLPHQWRGHFOLHQWHV
{ Regras de protocolo
{ &RRSHUDomRHDUWLFXODomRHQWUHVHUYLoRV
&RPXQLFDomRQRDWHQGLPHQWR
{ Assertividade
{ Marketing pessoal
{ ,QWHUDomRFRPRFOLHQWH
Processo de atendimento ao cliente
{ $FROKLPHQWRDFRPRGDomRHHQWUHJDGDVFDUWDV
{ Atendimento personalizado
{ )LQDOL]DomRHGHVSHGLGD
7pFQLFDVGHYHQGDQRGHFXUVRGRVHUYLoR
{ 7pFQLFDVGHQHJRFLDomRHYHQGD
{ Etapas de venda
{ Controlo de venda
*HVWmRGHUHFODPDo}HV
{ 7pFQLFDVGHUHVROXomRGHUHFODPDo}HV
{ Procedimentos
{ (QFDPLQKDPHQWRGHUHFODPDo}HV
1RUPDVGHKLJLHQHHVHJXUDQoD

3337

6HUYLoRGHYLQKRV

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z
z

Identificar os tipos de vinhos.


5HFRQKHFHUDVUHJL}HVYLWLYLQtFRODV
3UHSDUDUHH[HFXWDURVHUYLoRGHYLQKRV
&XPSULUQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

z
z
z
z
z
z
z

7LSRVGHYLQKRVHVXDFODVVLILFDomR
{ %UDQFRVWLQWRVYHUGHVURVpVHVSXPDQWHVHVSXPRVRVHRXWURV
,PSRUWkQFLDGDYDORUL]DomRGRVYLQKRVSRUWXJXHVHV
5HJL}HVGHPDUFDGDVSRUWXJXHVDVHFDUDFWHUtVWLFDVGRVUHVSHWLYRVYLQKRV
0RGRVGHFRQVHUYDomRGRVYLQKRV
8WHQVtOLRVHWLSRVGHFRSRVDGHTXDGRVDFDGDYLQKR
Compatibilidade entre vinhos e alimentos
7HFQRORJLDGRVHTXLSDPHQWRVHXWHQVtOLRV
1RUPDVWpFQLFDVHSURWRFRODUHV
{ 5HJUDVGHVHUYLoRGRVGLYHUVRVWLSRVGHYLQKR
{ Procedimentos de transporte
{ Temperaturas a que devem ser servidos
{ $SUHVHQWDomRHGHVDUUROKDUGDJDUUDID
{ 'HFDQWDomR
{ Verter do vinho
{ 'HJXVWDomR
1Ro}HVGHKLJLHQHHVHJXUDQoD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

35 / 62

8261

/tQJXDLQJOHVD VHUYLoRGHUHVWDXUDQWHEDU

&DUJDKRUiULD
25 horas

Objectivo(s)
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPLQJOrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPLQJOrVDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDLQJOHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVVHUYLoRVGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

36 / 62

8262

6HUYLoRGHUHVWDXUDQWHEDU RUJDQL]DomRHIXQFLRQDPHQWR

&DUJDKRUiULD
50 horas

z
z

Objectivo(s)

z
z
z
z

,GHQWLILFDUDVFDUDFWHUtVWLFDVHUHJUDVGHIXQFLRQDPHQWRGRUHVWDXUDQWHEDU
,GHQWLILFDURVHTXLSDPHQWRVHXWHQVtOLRVGRUHVWDXUDQWHEDUDGHTXDGRVjVGLIHUHQWHVWpFQLFDVGHVHUYLoR
,GHQWLILFDUDHVWUXWXUDHFRPSRVLomRGDVHPHQWDVFDUWDVGHUHVWDXUDQWHYLQKRVHEDU
(IHWXDURDSURYLVLRQDPHQWRGRVGLYHUVRVSURGXWRVDVVHJXUDQGRRHVWDGRGHFRQVHUYDomRGRVPHVPRV
,GHQWLILFDURVSURFHGLPHQWRVLQHUHQWHVjRUJDQL]DomRGRVHUYLoRGHUHVWDXUDQWHEDU
5HFRQKHFHUDLPSRUWkQFLDGRFXPSULPHQWRGDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

2UJDQL]DomRHIXQFLRQDPHQWRGRUHVWDXUDQWHEDU
{ Tipologia de estabelecimentos
{ &DUDFWHUtVWLFDVHQRUPDVGHIXQFLRQDPHQWR
{ ,QVWDODo}HV
{ Equipamentos
{ 8WHQVtOLRV
{ ,QGXPHQWiULD
{ Atoalhados
{ )XQo}HVGDEULJDGDGHUHVWDXUDQWHEDU
{ Circuitos
$UWLFXODomRFRPRVRXWURVVHUYLoRV
{ Terminologia
7HFQRORJLDGRVHTXLSDPHQWRVHXWHQVtOLRVGHUHVWDXUDQWHEDU
{ &DUDFWHUtVWLFDV
{ )XQo}HV
{ +LJLHQL]DomRPDQXWHQomRHFRQVHUYDomR
Ementas, cartas de restaurante, vinhos e bar
{ Estrutura
{ &RPSRVLomR
$SURYLVLRQDPHQWRGRVGLYHUVRVSURGXWRV XWHQVtOLRVHFRQVXPtYHLV
{ )RUPXOiULRVGHHQFRPHQGD
{ )RUPXOiULRGHHQWUHJD
{ 5HJLVWRGHUHFHomRFRQIHUrQFLDHYHULILFDomRGHTXDOLGDGH
{ 1mRFRQIRUPLGDGHVHUHFODPDo}HV
{ 5HJUDVGHDFRQGLFLRQDPHQWRDUPD]HQDPHQWRHFRQVHUYDomRGDVPDWpULDV-SULPDVSHUHFtYHLVHQmRSHUHFtYHLV
{ Controlo de stocks
3URFHGLPHQWRVGHRUJDQL]DomRGRUHVWDXUDQWHEDU
{ Processo e suporte documental
{ 3ODQHDPHQWRGRVHUYLoR
{ 'LVSRVLomRGRVPHLRVItVLFRV
{ 2UJDQL]DomRGRWUDEDOKR
{ ,QWHUIDFHHQWUHVHUYLoRV
{ 3UHYLVmRGRVPHLRVQHFHVViULRV
{ /LPSH]DGDVHFomR
1RUPDVGHKLJLHQHHVHJXUDQoD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

37 / 62

8263

6HUYLoRGHUHVWDXUDQWHEDU mise-en-place

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

3UHSDUDUDVFRQGLo}HVSDUDDH[HFXomRGRVHUYLoRGHUHVWDXUDQWHEDU
,GHQWLILFDUDVVHFo}HVGHDSRLRHGHLQWHUIDFHFRPRVHUYLoRGHUHVWDXUDQWHEDU
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

z
z

7pFQLFDVGHSUHSDUDomRGRUHVWDXUDQWHEDU
{ 'LVSRVLomRGRPRELOLiULRGRVHTXLSDPHQWRVXWHQVtOLRV
{ 5HJUDVEiVLFDVGHGHFRUDomRGRVHVSDoRV VDODVHPHVDV
{ &LUFXLWRVGHVHUYLoR UHFROKDHQWUHJDHWUDQVSRUWHGHXWHQVtOLRVDOLPHQWRVHEHELGDV
{ &RQGLo}HVGHEHP-estar (luminosidade, temperatura, sonoridade)
7HFQRORJLDGDVPDWpULDV-primas
{ &ODVVLILFDomRFDUDWHUtVWLFDVHFRQVHUYDomRGDVPDWpULDV-primas
{ &RQWURORJHVWmRHUHSRVLomRGHVWRFNV
(TXLSDPHQWRVHXWHQVtOLRV
{ Funcionalidade e adequabilidade
{ 7pFQLFDVGHXWLOL]DomRHPDQXVHDPHQWR
{ /LPSH]DHFRQVHUYDomR
Mise-en-SODFHSDUDRVHUYLoRGHUHVWDXUDQWHEDU
{ Diferentes tipos de mise-en-SODFH VLPSOHVjFDUWDHPHQWDHPHQX
{ 3UHSDUDomRGHPHVDVEDOFmRPHVDVGHDSRLRFDUURVGHVHUYLoRHEDQGHMDV
{ 3UHSDUDomRGHVHPL-SURGXWRVHGHFRUDo}HVGHEHELGDV
6HFo}HVDEDVWHFHGRUDVHGHDSRLRDRVHUYLoRGHUHVWDXUDQWHEDU
{ Cozinha e pastelaria
{ &DYHGHGLDFDIHWDULDHRItFLRV
{ Copa
{ Lavandaria
,QWHUIDFHHQWUHVHUYLoRV
1RUPDVGHKLJLHQHHVHJXUDQoD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

38 / 62

8264

6HUYLoRGHUHVWDXUDQWHEDU QRUPDVWpFQLFDVHSURWRFROR

&DUJDKRUiULD
50 horas

z
z

Objectivo(s)

z
z
z

Classificar as bebidas.
,GHQWLILFDUDVWpFQLFDVGHVHUYLoRGHDFRUGRFRPRVGLIHUHQWHVWLSRVGHVHUYLoRGHUHVWDXUDQWHEDU
([HFXWDUDVWpFQLFDVGHVHUYLoRGHUHVWDXUDQWHEDU
$SOLFDUDVQRUPDVWpFQLFDVHSURWRFRODUHVGHDWHQGLPHQWRQRVHUYLoRGHUHVWDXUDQWHEDU
&XPSULUQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

z
z

&ODVVLILFDomRGHEHELGDV
{ 3HORSURFHVVRGHIDEULFR EHELGDVDOFRyOLFDVHQmRDOFRyOLFDV
{ 3RUIXQomR
{ &DUDFWHUtVWLFDVJHUDLV JUDGXDomRDOFRyOLFD
7pFQLFDVGHH[HFXomRGRVHUYLoRGHEDU
{ 6HUYLoRGLUHWR
{ 6HUYLoRLQGLUHWR
{ 6HUYLoRPLVWR
7pFQLFDVGHH[HFXomRGRVHUYLoRGHUHVWDXUDQWH
{ 6HUYLoRjDPHULFDQD
{ 6HUYLoRjLQJOHVD GLUHWRHLQGLUHWR
{ 6HUYLoRjIUDQFHVD
{ 6HUYLoRjUXVVD
1RUPDVWpFQLFDVHSURWRFRODUHVGRVHUYLoRGHUHVWDXUDQWHEDU
{ $FROKLPHQWRDWHQGLPHQWRHLQIRUPDomR
{ $QRWDomRGHSHGLGRV
{ 2ItFLRV
{ &RORFDomRGHFRXYHUW
{ 3UHSDUDomRFDSLWDomRHGHFRUDomRGHDOLPHQWRVHEHELGDV
{ Regras de empratamento
{ 5HJUDVGRVHUYLoRGHDOLPHQWRVHEHELGDV
{ &RQWDELOL]DomRHIDWXUDomR
'HVHPEDUDoDPHQWRHUHSRVLomRVLPXOWkQHDGHPHVDV
1RUPDVGHKLJLHQHHVHJXUDQoD

8265

6HUYLoRGHUHVWDXUDQWH SUHSDUDomRHH[HFXomR

&DUJDKRUiULD
50 horas

Objectivo(s)

z
z
z

Registar e comunicar os pedidos dos clientes.


$SOLFDUDVGLIHUHQWHVWpFQLFDVGHSUHSDUDomRHH[HFXomRGRVHUYLoRGHUHVWDXUDQWH
Aplicar as normas de atendimento de clientes.
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

z
z

Registo de pedidos
{ $QRWDomR
{ 5HJUDVGHFRPXQLFDomRGRVSHGLGRV
{ Comprovantes
7pFQLFDVGHSUHSDUDomRHH[HFXomRGRVHUYLoRGHUHVWDXUDQWH
{ Cafetaria
{ Entradas
{ Sopas
{ Peixes/mariscos
{ Carnes
{ Sobremesas
{ Vinhos e outras bebidas
Normas de atendimento de clientes
1RUPDVGHKLJLHQHHVHJXUDQoD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

39 / 62

3368

3UHSDUDomRHVHUYLoRGHEHELGDVVLPSOHV

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

Preparar bebidas simples.


Apresentar e servir bebidas simples.
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ Tipologia das bebidas (fermentadas, destiladas e estimulantes)
{ )XQo}HVRXXWLOL]Do}HV DSHULWLYDVGLJHVWLYDVUHIUHVFDQWHVRXGHVVHFDQWHVDOLPHQWDUHVGHVREUHPHVDRXWUDV
{ )LQDOLGDGHVHIRUPDVGHXWLOL]DomRGRHTXLSDPHQWRHPiTXLQDV
{ 8WHQVtOLRVHUHFLSLHQWHVDXWLOL]DUSDUDFDGDEHELGD
{ (OHPHQWRVGHGHFRUDomRHGHFRPSOHPHQWRGHEHELGDV
7pFQLFDVGHVHUYLoRGHEHELGDVVLPSOHV
{ &DSLWDomRHSUHSDUDomR
{ $SUHVHQWDomRGDEHELGDDRFOLHQWH
{ 'HVHPEDUDoDPHQWRGDVPHVDVHGRORFDOGDVSUHSDUDo}HV
{ /LPSH]DHDUUXPDomRGHXWHQVtOLRV
1RUPDVGHKLJLHQHHVHJXUDQoD

8266

3UHSDUDomRHVHUYLoRGHEHELGDVFRPSRVWDV

&DUJDKRUiULD
50 horas

Objectivo(s)

z
z
z

Preparar bebidas compostas.


Confecionar bebidas compostas.
Apresentar e servir bebidas compostas.
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

Bebidas compostas
{ 1mRDOFRyOLFDVHDOFRyOLFDV
{ Ingredientes
{ *UDGXDomRDOFRyOLFDGDVGLYHUVDVEHELGDV
{ &ODVVLILFDo}HVGDVFRPSRVLo}HVGHEDU
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ )XQo}HVRXXWLOL]Do}HVGDVEHELGDV DSHULWLYDVGLJHVWLYDVUHIUHVFDQWHVRXGHVVHFDQWHVDOLPHQWDUHVGHVREUHPHVDRXWUDV
{ )LQDOLGDGHVHIRUPDVGHXWLOL]DomRGRHTXLSDPHQWRPiTXLQDVHXWHQVtOLRV
7pFQLFDVGHSUHSDUDomRGHEHELGDVFRPSRVWDV
{ /HLWXUDLQWHUSUHWDomRHDSOLFDomRGHUHFHLWDV
{ 7pFQLFDVGHPLVWXUD
{ 7HPSHUDWXUDVDFRQVHOKiYHLVSDUDRVHUYLoRGHFDGDEHELGD
7pFQLFDVGHVHUYLoRGHEHELGDVFRPSRVWDV
{ &DSLWDo}HV
{ $SUHVHQWDomRGDVEHELGDVDRFOLHQWH
{ 'HVHPEDUDoDPHQWRGHPHVDVHGRORFDOGDVSUHSDUDo}HV
{ /LPSH]DHDUUXPDomRGHXWHQVtOLRVHGHHTXLSDPHQWRV
1RUPDVGHKLJLHQHHVHJXUDQoD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

40 / 62

8267

$SHULWLYRVVyOLGRVHSURGXWRVGHFDIHWDULD

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

3UHSDUDUDSHULWLYRVVyOLGRVHSURGXWRVGHFDIHWDULD
$SUHVHQWDUHVHUYLUDSHULWLYRVVyOLGRVHSURGXWRVGHFDIHWDULD
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

z
z
z
z

$SHULWLYRVVyOLGRV
{ Torrados
{ Salgados
{ Em conserva
{ Confecionados
{ Fumados
{ &DQDSpV
{ Outros
6DQGXtFKHV
{ Quentes e frias
{ Simples e compostas
Bebidas de cafetaria
Doces e compotas
Bolos
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ Carnes, peixes, mariscos, ovos, outros
{ Recheios
{ Molhos
{ *XDUQLo}HV
{ (TXLSDPHQWRVHXWHQVtOLRV FDUURGHVHUYLoRJXpULGRQPiTXLQDVHPRLQKRVGHFDIpWRUUDGHLUDVWDOKHUHVERQERQQLqUHVWDoDV
outros)
7pFQLFDVGHSUHSDUDomRHVHUYLoRGHSURGXWRVGHFDIHWDULD
{ 3UHSDUDomRHH[HFXomRGRVHUYLoRGHFDIHWDULD ODQFKHVHRXWURV
{ 'HVHPEDUDoDPHQWRGREDOFmRHRXPHVDHGRORFDOGDVSUHSDUDo}HV
{ /LPSH]DHDUUXPDomRGHXWHQVtOLRV
{ $UPD]HQDPHQWRHFRQVHUYDomRGDVPDWpULDV-SULPDVSURGXWRVDOLPHQWDUHVHTXLSDPHQWRVHXWHQVtOLRV
1RUPDVGHKLJLHQHHVHJXUDQoD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

41 / 62

8268

5HIHLo}HVOLJHLUDV

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

3UHSDUDUUHIHLo}HVOLJHLUDV
6HUYLUUHIHLo}HVOLJHLUDV
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

7LSRVGHFRQIHo}HVXVXDOPHQWHVHUYLGDVFRPRUHIHLo}HVOLJHLUDV
{ Saladas
{ Sopas
{ Fast food
{ Outras
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ Carnes, peixes, mariscos, ovos, outros
{ Recheios
{ Molhos para saladas, cocktail de marisco, doces, outros
{ *XDUQLo}HV
{ (TXLSDPHQWRVHXWHQVtOLRV
3URFHVVRVGHFRQIHomRGRVSURGXWRVDOLPHQWDUHV
{ &DQDSpV
{ +DPE~UJXHUHV
{ Baguetes
{ %LIDQDVQRSmR
{ Omeletas
{ Saladas (frias, quentes, simples e compostas)
{ Outros
7pFQLFDVGHVHUYLoRGHDOLPHQWRVHEHELGDVGHFDIHWDULDDREDOFmRHjPHVD
{ 3UHSDUDomRHH[HFXomRGRVHUYLoRGHFDIHWDULD ODQFKHVHRXWURV
{ 'HVHPEDoDPHQWRGREDOFmRPHVDHGRORFDOGDVSUHSDUDo}HV
1RUPDVGHKLJLHQHHVHJXUDQoD

8269

&RQIHo}HVHOHPHQWDUHVGHVDOD

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

3UHSDUDUFRQIHo}HVHOHPHQWDUHVHPVDODjYLVWDGRFOLHQWH
5HDOL]DUHVHUYLUFRQIHo}HVHOHPHQWDUHVHPVDODjYLVWDGRFOLHQWH
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

7LSRVHWpFQLFDVGHFRQIHomRHOHPHQWDUHVHPVDOD
{ Entradas
{ Peixes
{ Mariscos
{ Carnes
{ Sobremesas (frutas e doces)
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ ,QJUHGLHQWHVFDUDFWHUtVWLFDVHXWLOL]DomR
{ &RQGLPHQWRVFDUDFWHUtVWLFDVHXWLOL]DomR
{ *XDUQLo}HV
{ Molhos
{ 7LSRVGHHTXLSDPHQWRVHXWHQVtOLRV- UpFKDXGVHJXpULGRQVUHFLSLHQWHVHRXWURV
1RUPDVGHKLJLHQHHVHJXUDQoD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

42 / 62

8270

7pFQLFDVHOHPHQWDUHVGHDUWHFLVyULD

&DUJDKRUiULD
25 horas

z
z

Objectivo(s)

z
z
z

,GHQWLILFDUDVFDUDFWHUtVWLFDVDQDWyPLFDVGHSHL[HVHFDUQHV
'HVFDVFDUHFRUWDUIUXWDVjYLVWDGRFOLHQWH
7ULQFKDUFDUQHVjYLVWDGRFOLHQWH
'HVSLQKDUGLYLGLUHVHUYLUSHL[HVjYLVWDGRFOLHQWH
&XPSULUDVUHJUDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

z
z

7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ Produtos alimentares
{ &DUURVGLYHUVRV TXHQWHVJXpULGRQRXWURV
{ 8WHQVtOLRVGLYHUVRV IDFDVHJDUIRVWULQFKDQWHV
7LSRVHWpFQLFDVHOHPHQWDUHVGHDUWHFLVyULD
{ 3UHSDUDomRGHSHL[HV
{ 3UHSDUDomRGHFDUQHV
{ 3UHSDUDomRGHIUXWDV
&DSLWDo}HV
1RUPDVGHKLJLHQHHVHJXUDQoD

3353

3UHSDUDomRHVHUYLoRGHSHTXHQRV-DOPRoRVHVHUYLoRGH
alimentos e bebidas em room-service

&DUJDKRUiULD
25 horas

Objectivo(s)

Preparar e servir pequenos-DOPRoRVHHIHFWXDURroom-service.

&RQWH~GRV
z

z
z

Tipos de pequenos-DOPRoRV
{ Em sala
{ Room-service
{ Buffet
7LSRVGHVHUYLoRGHSHTXHQRV-DOPRoRV
{ FRQWLQHQWDO FDIpVWLVDQDVOHLWHFKRFRODWHVXPRVWRUUDGDVWRVWDVVDQGHVHRXWURV
{ ,QJOHVD- FDIpOHLWHWLVDQDVVXPRVRYRVSHL[HFDUQHFHUHDLVIUXWRVIUHVFRVRXWURV
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ 3URGXWRVDOLPHQWDUHVFRUUHVSRQGHQWHVDUHIHLo}HVOLJHLUDVSUp-FRQIHFFLRQDGDV VDODGDVDQGHVSUDWRVSUpSUHSDUDGRV
{ 3URGXWRVDOLPHQWDUHVFRUUHVSRQGHQWHVDXPDUHIHLomRFRPSOHWD
{ Bebidas utilizadas
,QWHUIDFHHQWUHVHUYLoRV
7pFQLFDVGHVHUYLoR-pequenos-DOPRoRVHroom-service
{ Mise-en-placeGDVVDODVPHVDVPRELOLiULRHHTXLSDPHQWRSDUDRVHUYLoR
{ 5HFHSomRUHJLVWRHWUDQVPLVVmRGRVSHGLGRVRXUHFROKDGHDOLPHQWRVHEHELGDVSDUDRroom-service
{ 3UHSDUDomRGRVDOLPHQWRVHEHELGDV
{ $SHWUHFKDPHQWRHDFRQGLFLRQDPHQWRGHXWHQVtOLRVLJXDULDVHEHELGDVQRVFDUURVRXEDQGHMDV
{ O transporte de alimentos
{ 6HUYLoRGDVGLYHUVDVLJXDULDVHEHELGDVHPVDODroom-service ou buffet,DSOLFDQGRRVPpWRGRVGHVHUYLoR
{ 'HVHPEDUDoDPHQWRGHPHVDVHVDODV
%RDVSUiWLFDVGHKLJLHQHHVHJXUDQoD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

43 / 62

8271

6HUYLoRGHUHVWDXUDQWHEDU VHUYLoRVHVSHFLDLV

&DUJDKRUiULD
50 horas

Objectivo(s)

z
z

,GHQWLILFDURVGLIHUHQWHVVHUYLoRVHVSHFLDLV
([HFXWDURVGLIHUHQWHVVHUYLoRVHVSHFLDLV
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

7LSRVGHVHUYLoRVHVSHFLDLV
{ Banquetes
{ Buffets
{ Coffee-breaks
{ Wine and cheese party
{ 3{U-do-sol
{ Brunch
{ Cocktail party
{ Porto de honra
{ Outros
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ Tipos de iguarias e bebidas a servir
{ 0RELOLiULRHTXLSDPHQWRVHXWHQVtOLRV
Mise-en-SODFHGHVHUYLoRVHVSHFLDLV
{ 2UJDQL]DomRGRVHVSDoRVLQWHULRUHVHRXH[WHULRUHV
{ $WRDOKDGRVORXoDVFRSRVWDOKHUHVHRXWURVHPIXQomRGRWLSRGHVHUYLoRHVSHFLDO
{ 3UHSDUDomRHRUJDQL]DomRGHSRVWRVIL[RVHGHDSRLRSDUDVHUYLoRVGHDOLPHQWRVHEHELGDV
{ 3UHSDUDomRRUJDQL]DomRHGHFRUDomRGDVPHVDV
{ 3UHSDUDomRGRVDOLPHQWRVHEHELGDV
{ 'LVWULEXLomRHGLVSRVLomRGHDOLPHQWRVHEHELGDV
{ 'LVWULEXLomRGHDOLPHQWRVHEHELGDVHPEDQGHMD
7pFQLFDVGHVHUYLoRVHVSHFLDLV
{ 'LIHUHQWHVPpWRGRVGHVHUYLoRGHPHVD
{ &RUWHHDSUHVHQWDomRGHSHL[HVPDULVFRVFDUQHVIUXWDVGRFHVHTXHLMRV DUWHFLVyULD
{ Empratamento das diversas iguarias servidas
{ 6HUYLoRGHYLQKRVHRXWUDVEHELGDV
{ 5HSRVLomRGHXWHQVtOLRVDOLPHQWRVHEHELGDV
{ 'HVHPEDUDoDPHQWRGDVPHVDV
{ 6HUYLoRGHEDQGHMDGHDOLPHQWRVHEHELGDV
{ 2UJDQL]DomRHWUDQVSRUWHGHVyOLGRVHOtTXLGRVHPEDQGHMD
{ 6HUYLoRGHEHELGDVGLYHUVDVHPSRVWRIL[R
{ 6HUYLoRGHUHFROKDGHXWLOL]DGRV
{ 2UJDQL]DomRHDUWLFXODomRGDHTXLSD
1RUPDVSURWRFRODUHVGHVHUYLoRVHVSHFLDLV
{ Mesas de honra
{ 3UHFHGrQFLDV
{ Prioridades
1RUPDVGHKLJLHQHHVHJXUDQoD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

44 / 62

8219

/tQJXDIUDQFHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPIUDQFrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPIUDQFrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDIUDQFHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVIUDQFHVDV

8220

/tQJXDLWDOLDQD- LQIRUPDomRWXUtVWLFDGDUHJLmR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPLWDOLDQRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPLWDOLDQRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDLWDOLDQD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVLWDOLDQDV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

45 / 62

8221

/tQJXDDOHPm- LQIRUPDomRWXUtVWLFDGDUHJLmR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPDOHPmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPDOHPmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDDOHPm
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVDOHPmV

8222

/tQJXDHVSDQKROD- LQIRUPDomRWXUtVWLFDGDUHJLmR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPHVSDQKRODQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPHVSDQKRODQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDHVSDQKROD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVHVSDQKRODV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

46 / 62

8223

/tQJXDKRODQGHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPKRODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPKRODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDKRODQGHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVKRODQGHVDV

8224

/tQJXDILQODQGHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPILQODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPILQODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDILQODQGHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVILQODQGHVDV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

47 / 62

8225

/tQJXDQRUXHJXHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPQRUXHJXrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPQRUXHJXrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDQRUXHJXHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVQRUXHJXHVDV

8226

/tQJXDVXHFD- LQIRUPDomRWXUtVWLFDGDUHJLmR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPVXHFRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPVXHFRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDVXHFD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVVXHFDV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

48 / 62

8227

/tQJXDFKLQHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPPDQGDULPDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPPDQGDULPDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDFKLQHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVVXHFDV

8272

/tQJXDIUDQFHVD- VHUYLoRGHUHVWDXUDQWHEDU

&DUJDKRUiULD
25 horas

Objectivo(s)
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPIUDQFrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPIUDQFrVDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDIUDQFHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

49 / 62

8273

/tQJXDLWDOLDQD- VHUYLoRGHUHVWDXUDQWH

&DUJDKRUiULD
25 horas

Objectivo(s)
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPLWDOLDQRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPLWDOLDQRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDLWDOLDQD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU

8274

/tQJXDDOHPm- VHUYLoRGHUHVWDXUDQWH

&DUJDKRUiULD
25 horas

Objectivo(s)
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPDOHPmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPDOHPmRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDDOHPm
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

50 / 62

8275

/tQJXDHVSDQKROD- VHUYLoRGHUHVWDXUDQWH

&DUJDKRUiULD
25 horas

Objectivo(s)
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPHVSDQKRODQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPHVSDQKRODQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDHVSDQKROD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU

8276

/tQJXDKRODQGHVD- VHUYLoRGHUHVWDXUDQWH

&DUJDKRUiULD
25 horas

Objectivo(s)
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPKRODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPKRODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDKRODQGHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

51 / 62

8277

/tQJXDILQODQGHVD- VHUYLoRGHUHVWDXUDQWH

&DUJDKRUiULD
25 horas

Objectivo(s)
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPILQODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPILQODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDILQODQGHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU

8278

/tQJXDQRUXHJXHVD- VHUYLoRGHUHVWDXUDQWH

&DUJDKRUiULD
25 horas

Objectivo(s)
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPQRUXHJXrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPQRUXHJXrVDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDQRUXHJXHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

52 / 62

8279

/tQJXDVXHFD- VHUYLoRGHUHVWDXUDQWH

&DUJDKRUiULD
25 horas

Objectivo(s)
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPVXHFRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPVXHFRDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDVXHFD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU

8280

/tQJXDFKLQHVD- VHUYLoRGHUHVWDXUDQWH

&DUJDKRUiULD
25 horas

Objectivo(s)
z

,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPPDQGDULPDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPPDQGDULPDQtYHOGRXWLOL]DGRUHOHPHQWDU

&RQWH~GRV
z

)XQFLRQDPHQWRGDOtQJXDFKLQHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

53 / 62

8281

3UHSDUDomRHVHUYLoRGHEHELGDVFRPSRVWDV short, medium,


long e fancy drinks

&DUJDKRUiULD
50 horas

z
z

Objectivo(s)

Preparar bebidas compostas do tipo short, medium, long e fancy drinks que podem ser servidas num bar.
Confecionar bebidas compostas do tipo short, medium, long e fancy drinks que podem ser servidas num bar.
Apresentar e servir bebidas compostas do tipo short, medium, long e fancy drinks que podem ser servidas num
bar.
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

Bebidas compostas do tipo short, medium, long e fancy drinks


{ 1mRDOFRyOLFDVHDOFRyOLFDV
{ Ingredientes
{ *UDGXDomRDOFRyOLFDGDVGLYHUVDVEHELGDV
{ &ODVVLILFDomRGDVFRPSRVLo}HVGHEDU
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ )LQDOLGDGHVHIRUPDVGHXWLOL]DomRGRHTXLSDPHQWRPiTXLQDVHXWHQVtOLRV
{ )XQo}HVRXXWLOL]Do}HV DSHULWLYDVGLJHVWLYDVUHIUHVFDQWHVRXGHVVHFDQWHVDOLPHQWDUHVGHVREUHPHVDRXWUDV
7pFQLFDVGHSUHSDUDomRGHEHELGDVFRPSRVWDVGRWLSRshort, medium, long e fancy drinks
{ /HLWXUDLQWHUSUHWDomRHDSOLFDomRGHUHFHLWDV
{ 7pFQLFDVGHPLVWXUD
{ 7HPSHUDWXUDVDFRQVHOKiYHLVSDUDRVHUYLoRGHFDGDEHELGD
7pFQLFDVGHSUHSDUDomRGHVHPL-SURGXWRVXWLOL]DGRVQDGHFRUDomRGHEHELGDVFRPSRVWDVGRWLSRshort, medium, long e fancy drinks
{ Tipos de semi-SURGXWR [DURSHVEDVHGHOLPmREDVHGHODUDQMDRXWURV
{ 3ULQFtSLRVJHUDLVGDHVWpWLFDGHFRUHVIRUPDVPDWHULDLV
{ $VERUGDGXUDVFRPDo~FDURXVDO
{ (QIHLWHV FRPHVWtYHLVHQmRFRPHVWtYHLV
{ 2XWUDVGHFRUDo}HVWUDGLFLRQDLVHWHPiWLFDV
{ 3URFHVVRVGHH[HFXomR
7pFQLFDVGHVHUYLoRGHEHELGDVFRPSRVWDVGRWLSR short, medium, long e fancy drinks
{ &DSLWDo}HV
{ $SUHVHQWDomRGDVEHELGDVDRFOLHQWHDREDOFmRHRXHPPHVDVSUp-preparadas
{ 'HVHPEDUDoDPHQWRGHPHVDVHGRORFDOGDVSUHSDUDo}HV
{ /LPSH]DHDUUXPDomRGHXWHQVtOLRV
1RUPDVGHKLJLHQHHVHJXUDQoD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

54 / 62

8282

Flair Bartender DQLPDomRH[LELomRHHVSHWiFXOR

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z
z
z

,GHQWLILFDUDVFDUDFWHUtVWLFDVHURWLQDVGRVHUYLoRGHEDUFRPDQLPDomRH[LELomRHHVSHWiFXOR PRYLPHQWRVGH
flair).
,GHQWLILFDURVHTXLSDPHQWRVHXWHQVtOLRVXWLOL]DGRVQRVHUYLoRGHEDUFRPDQLPDomRH[LELomRHHVSHWiFXOR
3UHSDUDUGHFRUDUHVHUYLUEHELGDVFRPDQLPDomRH[LELomRHHVSHWiFXOR
$SOLFDURVWUXTXHVXWLOL]DGRVQRVHUYLoRGHEDUFRPDQLPDomRH[LELomRHHVSHWiFXOR
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD

&RQWH~GRV
z

Flair Bartender
{ Working flair vs exibition flair
{ 8WHQVtOLRVEiVLFRVHTXLSDPHQWRHPDWHULDO
{ Mise-en-place
{ Shaker tin
{ Flair bottle
{ Copos
{ 'HFRUDomR
{ 3Up-mixes
{ 3URWRFRORGRVHUYLoR
Pouring
{ Free pouring
{ &RQYHUVmRGHPHGLGDV
{ Pour e corte
{ Free pouring FRPDPEDVDVPmRV
{ Free pouring invertido e corte
{ Jump pouring
Truques e formas de servir
{ Truques com copos
{ Truque dry Martini
{ 7UXTXHGRIyVIRUR
{ 0RYLPHQWRVHLPSURYLVDomR
1RUPDVGH+LJLHQHHVHJXUDQoD

1122

1Ro}HVHQRUPDVGDTXDOLGDGH

&DUJDKRUiULD
25 horas

Objectivo(s)

z
z

,GHQWLILFDURFRQFHLWRHRVSULQFtSLRVGDTXDOLGDGH
5HFRQKHFHUDLPSRUWkQFLDGHSURGX]LUFRPTXDOLGDGH

&RQWH~GRV
z
z
z
z

z
z

2TXHpDTXDOLGDGH
Controlo da qualidade
4XDOLGDGHWRWDO1RUPDV,62SDVVRVGDFHUWLILFDomRGHXPDHPSUHVD
Qualidade ambiental:
{ $VHPSUHVDVHDFRQVHUYDomRGRDPELHQWH
{ 3UHYHQomRGDSROXLomR
{ 5HGXomRGHGHVSHUGtFLRVHUHQWDELOL]DomRGHUHFXUVRV
Normas ISO 14000
9HULILFDomRHFRQWURORGRWUDEDOKRSURGX]LGR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

55 / 62

3297

Sistema HACCP (Hazard Analysis and Critical Control Points)

&DUJDKRUiULD
25 horas

Objectivo(s)
z

$SOLFDURVSULQFtSLRVGHDQiOLVHGHSHULJRVHFRQWURORGRVSRQWRVFUtWLFRVQRSURFHVVRSURGXWLYRGRVDOLPHQWRVGH
IRUPDDJDUDQWLUDVHJXUDQoDDOLPHQWDU
5HDOL]DUDPDQXWHQomRGRVSURFHVVRVDVVRFLDGRVDRVLVWHPD+$&&3

&RQWH~GRV
z

6HJXUDQoDDOLPHQWDU +$&&3
{ Enquadramento
{ 3ULQFtSLRVHFRQFHLWRV
{ Terminologia
{ 5HJXODPHQWDomRHPYLJRU
$SOLFDomRGRVLVWHPD+$&&3
{ Etapas e procedimentos
{ 0DQXWHQomRGHSURFHVVRV

7852

Perfil e potencial do empreendedor GLDJQyVWLFR


desenvolvimento

&DUJDKRUiULD
25 horas

z
z

Objectivo(s)

z
z
z

Explicar o conceito de empreendedorismo.


Identificar as vantagens e os riscos de ser empreendedor.
$SOLFDULQVWUXPHQWRVGHGLDJQyVWLFRHGHDXWRGLDJQyVWLFRGHFRPSHWrQFLDVHPSUHHQGHGRUDV
Analisar o perfil pessoal e o potencial como empreendedor.
,GHQWLILFDUDVQHFHVVLGDGHVGHGHVHQYROYLPHQWRWpFQLFRHFRPSRUWDPHQWDOGHIRUPDDIDYRUHFHURSRWHQFLDO
empreendedor.

&RQWH~GRV
z

z
z

Empreendedorismo
{ Conceito de empreendedorismo
{ Vantagens de ser empreendedor
{ (VStULWRHPSUHHQGHGRUYHUVXVHVStULWRHPSUHVDULDO
$XWRGLDJQyVWLFRGHFRPSHWrQFLDVHPSUHHQGHGRUDV
{ 'LDJQyVWLFRGDH[SHULrQFLDGHYLGD
{ 'LDJQyVWLFRGHFRQKHFLPHQWRGDVrealidades profissionais
{ 'HWHUPLQDomRGRSHUILOSUySULRe autoconhecimento
{ $XWRGLDJQyVWLFRGDVPRWLYDo}HVSHVVRDLVSDUDVHWRUQDUHPSUHHQGHGRU
&DUDFWHUtVWLFDVHFRPSHWrQFLDV-chave do perfil empreendedor
{ Pessoais
-$XWRFRQILDQoDHDXWRPRWLYDomR
-&DSDFLGDGHGHGHFLVmRHGHDVVXPLUULVFRV
-3HUVLVWrQFLDHUHVLOLrQFLD
-3HUVXDVmR
-&RQFUHWL]DomR
{ 7pFQLFDV
-UHDGHQHJyFLRHGHRULHQWDomRSDUDRFOLHQWH
-3ODQHDPHQWRRUJDQL]DomRHGRPtQLRGDV7,&
-/LGHUDQoDHWUDEDOKRHPHTXLSD
Fatores que inibem o empreendedorismo
'LDJQyVWLFRGHQHFHVVLGDGHVGRHPSUHHQGHGRU
{ 1HFHVVLGDGHVGHFDUiFWHUSHVVRDO
{ 1HFHVVLGDGHVGHFDUiFWHUWpFQLFR
Empreendedor - DXWRDYDOLDomR
{ 4XHVWLRQiULRGHDXWRDYDOLDomRHUHVSHWLYDYHULILFDomRGDVXDDGHTXDomRDRSHUILOFRPSRUWDPHQWDOGRHPSUHHQGHGRU

7853

,GHLDVHRSRUWXQLGDGHVGHQHJyFLR

&DUJDKRUiULD
50 horas

Identificar os desafios e problemas como oportunidades.

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

56 / 62

z
z

Objectivo(s)
z

z
z

,GHQWLILFDULGHLDVGHFULDomRGHSHTXHQRVQHJyFLRVUHFRQKHFHQGRDVQHFHVVLGDGHVGRS~EOLFR-alvo e do
mercado.
'HVFUHYHUDQDOLVDUHDYDOLDUXPDLGHLDGHQHJyFLRFDSD]GHVDWLVID]HUQHFHVVLGDGHV
,GHQWLILFDUHDSOLFDUDVGLIHUHQWHVIRUPDVGHUHFROKDGHLQIRUPDomRQHFHVViULDjFULDomRHRULHQWDomRGHXP
QHJyFLR
5HFRQKHFHUDYLDELOLGDGHGHXPDSURSRVWDGHQHJyFLRLGHQWLILFDQGRRVGLIHUHQWHVIDWRUHVGHVXFHVVRH
insucesso.
5HFRQKHFHUDVFDUDFWHUtVWLFDVGHXPQHJyFLRHDVDWLYLGDGHVLQHUHQWHVjVXDSURVVHFXomR
,GHQWLILFDURVILQDQFLDPHQWRVDSRLRVHLQFHQWLYRVDRGHVHQYROYLPHQWRGHXPQHJyFLRHPIXQomRGDVXDQDWXUH]DH
plano operacional.

&RQWH~GRV
z

&ULDomRHGHVHQYROYLPHQWRGHLGHLDVRSRUWXQLGDGHVGHQHJyFLR
{ 1RomRGHQHJyFLRVXVWHQWiYHO
{ ,GHQWLILFDomRHVDWLVIDomRGDVQHFHVVLGDGHV
-)RUPDVGHLGHQWLILFDomRGHQHFHVVLGDGHVGHSURGXWRVVHUYLoRVSDUDSRWHQFLDLVFOLHQWHVFRQVXPLGRUHV
-)RUPDVGHVDWLVIDomRGHQHFHVVLGDGHVGHSRWHQFLDLVFOLHQWHVFRQVXPLGRUHVWHQGRSUHVHQWHDVQRUPDVGHTXDOLGDGHDPELHQWH
HLQRYDomR
6LVWHPDWL]DomRDQiOLVHHDYDOLDomRGHLGHLDVGHQHJyFLR
{ &RQFHLWREiVLFRGHQHJyFLR
-&RPRUHVSRVWDjVQHFHVVLGDGHVGDVRFLHGDGH
{ 'DVRSRUWXQLGDGHVjVLGHLDVGHQHJyFLR
-(VWXGRHDQiOLVHGHEDQFRVEROVDVGHLGHLDV
-$QiOLVHGHXPDLGHLDGHQHJyFLR- potenciais clientes e mercado (target)
-'HVFULomRGHXPDLGHLDGHQHJyFLR
{ 1RomRGHRSRUWXQLGDGHUHODFLRQDGDFRPRVHUYLoRDFOLHQWHV
5HFROKDGHLQIRUPDomRVREUHLGHLDVHRSRUWXQLGDGHVGHQHJyFLRPHUFDGR
{ )RUPDVGHUHFROKDGHLQIRUPDomR
-Direta MXQWRGHFOLHQWHVGDFRQFRUUrQFLDGHHYHQWXDLVSDUFHLURVRXSURPRWRUHV
-Indireta DWUDYpVGHDVVRFLDo}HVRXVHUYLoRVHVSHFLDOL]DGRV- S~EOLFRVRXSULYDGRVFRPUHFXUVRDHVWXGRVGH
PHUFDGRYLDELOLGDGHHLQIRUPDomRGLVSRQtYHORQ-line ou noutros suportes
{ 7LSRGHLQIRUPDomRDUHFROKHU
-2QHJyFLRRPHUFDGR QDFLRQDOHXURSHXHLQWHUQDFLRQDO HDFRQFRUUrQFLD
-2VSURGXWRVRXVHUYLoRV
-2ORFDODVLQVWDODo}HVHRVHTXLSDPHQWRV
-$ORJtVWLFD WUDQVSRUWHDUPD]HQDPHQWRHJHVWmRGHVWRFNV
-2VPHLRVGHSURPRomRHRVFOLHQWHV
-O financiamento, os custos, as vendas, os lucros e os impostos
$QiOLVHGHH[SHULrQFLDVGHFULDomRGHQHJyFLRV
{ &RQWDFWRFRPGLIHUHQWHVH[SHULrQFLDVGHHPSUHHQGHGRULVPR
-Por sector de atividade/mercado
-3RUQHJyFLR
{ 0RGHORVGHQHJyFLR
-Benchmarking
-&ULDomRGLIHUHQFLDomRGHSURGXWRVHUYLoRFRQFHLWRPDUFDHVHJPHQWDomRGHFOLHQWHV
-Parceria de outsourcing
-Franchising
-(VWUXWXUDomRGHUDL]
-Outras modalidades
'HILQLomRGRQHJyFLRHGRWDUJHW
{ 'HILQLomRVXPiULDGRQHJyFLR
{ 'HVFULomRVXPiULDGDVDWLYLGDGHV
{ Target a atingir
)LQDQFLDPHQWRDSRLRVHLQFHQWLYRVjFULDomRGHQHJyFLRV
{ 0HLRVHUHFXUVRVGHDSRLRjFULDomRGHQHJyFLRV
{ 6HUYLoRVHDSRLRVS~EOLFRV programas e medidas
{ %DQFDDSRLRVSULYDGRVHFDSLWDLVSUySULRV
{ Parcerias
'HVHQYROYLPHQWRHYDOLGDomRGDLGHLDGHQHJyFLR
{ $QiOLVHGRQHJyFLRDFULDUHVXDYDOLGDomRSUpYLD
{ $QiOLVHFUtWLFDGRPHUFDGR
-Estudos de mercado
-6HJPHQWDomRGHPHUFDGR
{ $QiOLVHFUtWLFDGRQHJyFLRHRXSURGXWR
-Vantagens e desvantagens
-0HUFDGRHFRQFRUUrQFLD
-Potencial de desenvolvimento
-,QVWDODomRGHDUUDQTXH
{ Economia de mercado e economia social empreendedorismo comercial e empreendedorismo social

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

57 / 62

7LSRVGHQHJyFLR
{ 1DWXUH]DHFRQVWLWXLomRMXUtGLFDGRQHJyFLR
-Atividade liberal
-(PSUHViULRHPQRPHLQGLYLGXDO
-Sociedade por quotas
&RQWDFWRFRPHQWLGDGHVHUHFROKDGHLQIRUPDomRQRWHUUHQR
{ &RQWDFWRVFRPGLIHUHQWHVWLSRORJLDVGHHQWLGDGHV PXQLFtSLRVHQWLGDGHVILQDQFLDGRUDVDVVHVVRULDVWpFQLFDVSDUFHLURV)
{ 'RFXPHQWRVDUHFROKHU IDWXUDVSUy-IRUPDSODQWDVGHORFDOL]DomRHGHLQVWDODo}HVFDWiORJRVWpFQLFRVPDWHULDOGHSURPRomRGH
HPSUHVDVRXGHQHJyFLRVHWF)

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

58 / 62

7854

3ODQRGHQHJyFLR FULDomRGHPLFURQHJyFLRV

&DUJDKRUiULD
25 horas

z
z

Objectivo(s)

z
z
z

,GHQWLILFDURVSULQFLSDLVPpWRGRVHWpFQLFDVGHJHVWmRGRWHPSRHGRWUDEDOKR
,GHQWLILFDUIDWRUHVGHr[LWRHGHIDOrQFLDSRQWRVIRUWHVHIUDFRVGHXPQHJyFLR
(ODERUDUXPSODQRGHDomRSDUDDDSUHVHQWDomRGRSURMHWRGHQHJyFLRDGHVHQYROYHU
(ODERUDUXPRUoDPHQWRSDUDDSRLRjDSUHVHQWDomRGHXPSURMHWRFRPYLDELOLGDGHHFRQyPLFDILQDQFHLUD
(ODERUDUXPSODQRGHQHJyFLR

&RQWH~GRV
z

3ODQHDPHQWRHRUJDQL]DomRGRWUDEDOKR
{ 2UJDQL]DomRSHVVRDOGRWUDEDOKRHJHVWmRGRWHPSR
{ $WLWXGHWUDEDOKRHRULHQWDomRSDUDRVUHVXOWDGRV
&RQFHLWRGHSODQRGHDomRHGHQHJyFLR
{ 3ULQFLSDLVIDWRUHVGHr[LWRHGHULVFRQRVQHJyFLRV
{ $QiOLVHGHH[SHULrQFLDVGHQHJyFLR
-1HJyFLRVGHVXFHVVR
-,QVXFHVVRQRVQHJyFLRV
{ $QiOLVH6:27GRQHJyFLR
-Pontos fortes e fracos
-2SRUWXQLGDGHVHDPHDoDVRXULVFRV
{ 6HJPHQWDomRGRPHUFDGR
-Abordagem e estudo do mercado
-Mercado concorrencial
-(VWUDWpJLDVGHSHQHWUDomRQRPHUFDGR
-Perspetivas futuras de mercado
3ODQRGHDomR
{ (ODERUDomRGRSODQRLQGLYLGXDOGHDomR
-$WLYLGDGHVQHFHVViULDVjRSHUDFLRQDOL]DomRGRSODQRGHQHJyFLR
-3URFHVVRGHDQJDULDomRGHFOLHQWHVHQHJRFLDomRFRQWUDWXDO
(VWUDWpJLDHPSUHVDULDO
{ $QiOLVHIRUPXODomRHSRVLFLRQDPHQWRHVWUDWpJLFR
{ )RUPXODomRHVWUDWpJLFD
{ 3ODQHDPHQWRLPSOHPHQWDomRHFRQWURORGHHVWUDWpJLDV
{ 1HJyFLRVGHEDVHWHFQROyJLFD_6WDUW-up
{ 3ROtWLFDVGHJHVWmRGHSDUFHULDV_$OLDQoDVHMRLQW-ventures
{ (VWUDWpJLDVGHLQWHUQDFLRQDOL]DomR
{ 4XDOLGDGHHLQRYDomRQDHPSUHVD
3ODQRGHQHJyFLR
{ 3ULQFLSDLVFDUDFWHUtVWLFDVGHXPSODQRGHQHJyFLR
-Objetivos
-0HUFDGRLQWHUQRHH[WHUQRHSROtWLFDFRPHUFLDO
-0RGHORGHQHJyFLRHRXFRQVWLWXLomROHJDOGDHPSUHVD
-Etapas e atividades
-Recursos humanos
-5HFXUVRVILQDQFHLURV HQWLGDGHVILQDQFLDGRUDVOLQKDVGHFUpGLWRHFDSLWDLVSUySULRV
{ )RUPDVGHDQiOLVHGRSUySULRQHJyFLRGHPpGLRHORQJRSUD]R
-(ODERUDomRGRSODQRGHDomR
-(ODERUDomRGRSODQRGHPDUNHWLQJ
-Desvios ao plano
{ $YDOLDomRGRSRWHQFLDOGHUHQGLPHQWRGRQHJyFLR
{ (ODERUDomRGRSODQRGHDTXLVLo}HVHRUoDPHQWR
{ 'HILQLomRGDQHFHVVLGDGHGHHPSUpVWLPRILQDQFHLUR
{ $FRPSDQKDPHQWRGRSODQRGHQHJyFLR
1HJRFLDomRFRPRVILQDQFLDGRUHV

7855

3ODQRGHQHJyFLR FULDomRGHSHTXHQRVHPpGLRVQHJyFLRV

&DUJDKRUiULD
50 horas

z
z
z
z

Objectivo(s)

z
z

,GHQWLILFDURVSULQFLSDLVPpWRGRVHWpFQLFDVGHJHVWmRGRWHPSRHGRWUDEDOKR
,GHQWLILFDUIDWRUHVGHr[LWRHGHIDOrQFLDSRQWRVIRUWHVHIUDFRVGHXPQHJyFLR
(ODERUDUXPSODQRGHDomRSDUDDDSUHVHQWDomRGRSURMHWRGHQHJyFLRDGHVHQYROYHU
(ODERUDUXPRUoDPHQWRSDUDDSRLRjDSUHVHQWDomRGHXPSURMHWRFRPYLDELOLGDGHHFRQyPLFDILQDQFHLUD
5HFRQKHFHUDHVWUDWpJLDJHUDOHFRPHUFLDOGHXPDHPSUHVD
5HFRQKHFHUDHVWUDWpJLDGH, 'GHXPDHPSUHVD

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

59 / 62

z
z
z

Reconhecer os tipos de financiamento e os produtos financeiros.


(ODERUDUXPSODQRGHPDUNHWLQJGHDFRUGRFRPDHVWUDWpJLDGHILQLGD
(ODERUDUXPSODQRGHQHJyFLR

&RQWH~GRV
z

3ODQHDPHQWRHRUJDQL]DomRGRWUDEDOKR
{ 2UJDQL]DomRSHVVRDOGRWUDEDOKRHJHVWmRGRWHPSR
{ $WLWXGHWUDEDOKRHRULHQWDomRSDUDRVUHVXOWDGRV
&RQFHLWRGHSODQRGHDomRHGHQHJyFLR
{ 3ULQFLSDLVIDWRUHVGHr[LWRHGHULVFRQRVQHJyFLRV
{ $QiOLVHGHH[SHULrQFLDVGHQHJyFLR
-1HJyFLRVGHVXFHVVR
-,QVXFHVVRQRVQHJyFLRV
{ $QiOLVH6:27GRQHJyFLR
-Pontos fortes e fracos
-2SRUWXQLGDGHVHDPHDoDVRXULVFRV
{ 6HJPHQWDomRGRPHUFDGR
-Abordagem e estudo do mercado
-Mercado concorrencial
-(VWUDWpJLDVGHSHQHWUDomRQRPHUFDGR
-Perspetivas futuras de mercado
3ODQRGHDomR
{ (ODERUDomRGRSODQRLQGLYLGXDOGHDomR
-$WLYLGDGHVQHFHVViULDVjRSHUDFLRQDOL]DomRGRSODQRGHQHJyFLR
-3URFHVVRGHDQJDULDomRGHFOLHQWHVHQHJRFLDomRFRQWUDWXDO
(VWUDWpJLDHPSUHVDULDO
{ $QiOLVHIRUPXODomRHSRVLFLRQDPHQWRHVWUDWpJLFR
{ )RUPXODomRHVWUDWpJLFD
{ 3ODQHDPHQWRLPSOHPHQWDomRHFRQWURORGHHVWUDWpJLDV
{ 3ROtWLFDVGHJHVWmRGHSDUFHULDV_$OLDQoDVHMRLQW-ventures
{ (VWUDWpJLDVGHLQWHUQDFLRQDOL]DomR
{ 4XDOLGDGHHLQRYDomRQDHPSUHVD
(VWUDWpJLDFRPHUFLDOHSODQHDPHQWRGHPDUNHWLQJ
{ 3ODQHDPHQWRHVWUDWpJLFRGHPDUNHWLQJ
{ Planeamento operacional de marketing (marketing mix)
{ 0HLRVWUDGLFLRQDLVHPHLRVGHEDVHWHFQROyJLFD H-marketing)
{ 0DUNHWLQJLQWHUQDFLRQDO_3ODWDIRUPDVPXOWLFXOWXUDLVGHQHJyFLR GDRUJDQL]DomRDRFRQVXPLGRU
{ &RQWDFWRFRPRVFOLHQWHV_+iELWRVGHFRQVXPR
{ (ODERUDomRGRSODQRGHPDUNHWLQJ
-3URMHWRGHSURPRomRHSXEOLFLGDGH
-([HFXomRGHPDWHULDLVGHSURPRomRHGLYXOJDomR
(VWUDWpJLDGH, '
{ ,QFXEDomRGHHPSUHVDV
-(VWUXWXUDGHLQFXEDomR
-7LSRORJLDVGHVHUYLoR
{ 1HJyFLRVGHEDVHWHFQROyJLFD_6WDUW-up
{ Patentes internacionais
{ 7UDQVIHUrQFLDGHWHFQRORJLD
Financiamento
{ Tipos de abordagem ao financiador
{ 7LSRVGHILQDQFLDPHQWR FDSLWDOSUySULRFDSLWDOGHULVFRFUpGLWRLQFHQWLYRVQDFLRQDLVHLQWHUQDFLRQDLV
{ 3URGXWRVILQDQFHLURVPDLVHVSHFtILFRV OHDVLQJUHQWLQJIDFWRULQJ)
3ODQRGHQHJyFLR
{ 3ULQFLSDLVFDUDFWHUtVWLFDVGHXPSODQRGHQHJyFLR
-Objetivos
-0HUFDGRLQWHUQRHH[WHUQRHSROtWLFDFRPHUFLDO
-0RGHORGHQHJyFLRHRXFRQVWLWXLomROHJDOGDHPSUHVD
-Etapas e atividades
-Recursos humanos
-5HFXUVRVILQDQFHLURV HQWLGDGHVILQDQFLDGRUDVOLQKDVGHFUpGLWRHFDSLWDLVSUySULRV
{ 'HVHQYROYLPHQWRGRFRQFHLWRGHQHJyFLR
{ Proposta de valor
{ 3URFHVVRGHWRPDGDGHGHFLVmR
{ 5HIRUPXODomRGRSURGXWRVHUYLoR
{ 2ULHQWDomRHVWUDWpJLFD SODQRGHPpGLRHORQJRSUD]R
-'HVHQYROYLPHQWRHVWUDWpJLFRGHFRPHUFLDOL]DomR
{ (VWUDWpJLDGHFRQWURORGHQHJyFLR
{ Planeamento financeiro
-(ODERUDomRGRSODQRGHDTXLVLo}HVHRUoDPHQWR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

60 / 62

-'HILQLomRGDQHFHVVLGDGHGHHPSUpVWLPRILQDQFHLUR
-(VWLPDWLYDGRVMXURVHDPRUWL]Do}HV
-$YDOLDomRGRSRWHQFLDOGHUHQGLPHQWRGRQHJyFLR
$FRPSDQKDPHQWRGDFRQVHFXomRGRSODQRGHQHJyFLR

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

61 / 62

6XJHVWmRGH5HFXUVRV'LGiFWLFRV

5()(5(1&,$/'()250$d2 | Empregado/a de Restaurante/Bar - 1tYHO | 03-06-2013

62 / 62

Anda mungkin juga menyukai