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MV_B1_A
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7731
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8218
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8263
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8265
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3368
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8266
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8267
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8221
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8225
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8227
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8280
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8281
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8282
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FRUUHQWHVYDULDQGRRJUDXGHFRPSOH[LGDGHGRVWH[WRVGHDFRUGRFRPDVFRPSHWrQFLDVHYLGHQFLDGDVSHORVDGXOWRV
{ 3DUWLFLSDomRHPFRQYHUVDo}HVFXUWDVFRPUHFXUVRDYRFDEXOiULRFLUFXQVFULWRVHPQHFHVVLGDGHGHVXVWHQWDUDSURIXQGDURX
SURORQJDURVGLiORJRV
{ 3DUWLFLSDomRFRPSUHSDUDomRSUpYLDHPFRQYHUVDVVLPSOHVVREUHDVVXQWRVGHLQWHUHVVHSHVVRDORXJHUDOGDDFWXDOLGDGH
&RPSHWrQFLDVGHSURGXomR
Falar/Escrever
{ 8VRGHIUDVHVVLPSOHVHFXUWDVSDUDIDODUGDIDPtOLDGRVRXWURVHGRVHXSHUFXUVRSHVVRDOYDULDQGRRJUDXGHFRPSOH[LGDGH
GRVWH[WRVGHDFRUGRFRPDVFRPSHWrQFLDVHYLGHQFLDGDVSHORVDGXOWRV
{ 3URGXomRVLPSOHVHEUHYHPDVDUWLFXODGDGHHQXQFLDGRVSDUDQDUUDUGHVFUHYHUH[SRULQIRUPDo}HVHSRQWRVGHYLVWD
{ &RPXQLFDomRHPVLWXDo}HVGRTXRWLGLDQRTXHH[LJHPDSHQDVWURFDGHLQIRUPDomRVLPSOHVHGLUHFWDVREUHDVVXQWRH
actividades correntes.
{ 3DUWLFLSDomRHPFRQYHUVDo}HVFXUWDVFRPUHFXUVRDYRFDEXOiULRFLUFXQVFULWRVHPQHFHVVLGDGHGHVXVWHQWDUDSURIXQGDURX
SURORQJDURVGLiORJRV
{ 3DUWLFLSDomRFRPSUHSDUDomRSUpYLDHPFRQYHUVDVVLPSOHVVREUHDVVXQWRVGHLQWHUHVVHSHVVRDORXJHUDOGDDFWXDOLGDGH
{ Escrita de textos curtos e simples relacionados com aspectos da vida quotidiana.
{ Escrita de textos simples e estruturados sobre assuntos conhecidos e do seu interesse.
{ ,QWHUYLUWHQGRHPFRQWDTXHRVSHUFXUVRVLQGLYLGXDLVVmRDIHFWDGRVSHODSRVVHGHGLYHUVRVUHFXUVRVLQFOXLQGRFRPSHWrQFLDV
DRQtYHOGDFXOWXUDGDOtQJXDHGDFRPXQLFDomR
{ $JLUHPFRQWH[WRVSURILVVLRQDLVFRPUHFXUVRDRVVDEHUHVHPFXOWXUDOtQJXDHFRPXQLFDomR
{ )RUPXODURSLQL}HVFUtWLFDVPRELOL]DQGRVDEHUHVYiULRVHFRPSHWrQFLDVFXOWXUDLVOLQJXtVWLFDVHFRPXQLFDFLRQDLV
{ ,GHQWLILFDURVSULQFLSDLVIDFWRUHVTXHLQIOXHQFLDPDPXGDQoDVRFLDOUHFRQKHFHQGRQHVVDPXGDQoDRSDSHOGDFXOWXUDGD
OtQJXDHGDFRPXQLFDomR
11 / 62
LC_B1_A
,QWHUSUHWDUHSURGX]LUHQXQFLDGRVRUDLVGHFDUiFWHUO~GLFRH
informativo-funcional
&DUJDKRUiULD
25 horas
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
Expressar-VHFRPIOXrQFLDDUWLFXODQGRLGHLDVHMXVWLILFDQGRRSLQL}HV
8WLOL]DUDGHTXDGDPHQWHRFyGLJRRUDOHYLWDQGRRXVRH[FHVVLYRGHERUG}HVIUDVHVIHLWDVH
UHSHWLo}HV
$FRPSDQKDURGLVFXUVRRUDOGHHQWRDomRULWPRSDXVDVKHVLWDo}HVGLJUHVV}HVYRFDWLYRV
HSRVWXUDDGHTXDGRVjVLWXDomRHjDXGLrQFLD
Retirar dos discursos ouvidos as ideias essenciais.
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,QWHUYLUHPGLVFXVV}HVGHLGHLDVQRWHPSRFHUWRHFRPSHUWLQrQFLD
LC_B1_B
&DUJDKRUiULD
25 horas
&ULWpULRVGH
(YLGrQFLD
z
z
z
5HFRQKHFHUYRFDEXOiULRHVSHFtILFRGHGRFXPHQWRVIXQFLRQDLV
/RFDOL]DULQIRUPDomRHVSHFtILFDQXPWH[WR
Identificar a mensagem principal de um texto.
5HFRQVWUXLURVLJQLILFDGRJOREDOGHXPWH[WRWHQGRHPFRQWDDVHTXrQFLDHDFDXVDOLGDGH
LC_B1_C
&DUJDKRUiULD
25 horas
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
'RPLQDUDVUHJUDVHOHPHQWDUHVGRFyGLJRHVFULWRRUWRJUDILDDFHQWXDomRPRUIRVVLQWD[H
SRQWXDomR
)D]HUFRUUHVSRQGHUPXGDQoDVGHDVVXQWRDPXGDQoDVGHSDUiJUDIR
/RFDOL]DURHQXQFLDGRQRWHPSRHQRHVSDoRXWLOL]DQGRRVGHtFWLFRVDGHTXDGRVhoje,
DPDQKmDTXLDt).
Encadear as ideias no texto de modo linear, coerente e consecutivo.
$GHTXDURFyGLJRHVFULWRjILQDOLGDGHGRWH[WR
LC_B1_D
,QWHUSUHWDUHSURGX]LUDVSULQFLSDLVOLQJXDJHQVQmRYHUEDLV
utilizadas no quotidiano
&DUJDKRUiULD
25 horas
&ULWpULRVGH
(YLGrQFLD
z
z
z
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5HFRQKHFHUDGLYHUVLGDGHGHOLQJXDJHQVXWLOL]DGDVQDFRPXQLFDomRKXPDQD
Utilizar eficazmente a linguagem gestual para transmitir uma mensagem.
,QWHUSUHWDURFyGLJRVRQRURHJHVWXDO
,GHQWLILFDUVtPERORVHtFRQHVXQLYHUVDLV
,QWHUSUHWDULPDJHQVjOX]GHUHIHUHQWHVSHVVRDLVHVRFLDLV
12 / 62
LC_B2_A
&DUJDKRUiULD
25 horas
&ULWpULRVGH
(YLGrQFLD
5HIRUoDURVHQXQFLDGRVRUDLVFRPOLQJXDJHQVQmRYHUEDLVDMXVWDGDVjPHQVDJHPJHVWRV
sons, ...).
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FRPXQLFDomR
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argumentar, descrever).
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discursiva.
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fundamentadamente.
LC_B2_B
,QWHUSUHWDUWH[WRVGHFDUiFWHULQIRUPDWLYRHUHIOH[LYR
&DUJDKRUiULD
25 horas
z
z
z
z
&ULWpULRVGH
(YLGrQFLD
z
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z
z
z
Apropriar-VHGDVWHUPLQRORJLDVHVSHFtILFDVGRVGRFXPHQWRVIXQFLRQDLV
'LVWLQJXLUDVLGHLDVSULQFLSDLVHDFHVVyULDVGHXPWH[WR
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Identificar a mensagem principal de um texto global ou de um excerto e os elementos que
para ela concorrem.
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8WLOL]DUHVWUDWpJLDVGLYHUVLILFDGDVGHH[WUDFomRGHLQIRUPDomRHVSHFtILFDGHXPWH[WR
Reconstruir o significado global do texto.
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(VWDEHOHFHUUHODo}HVGHVHQWLGRHQWUHVXSRUWHVGLYHUVRVLPDJHPVRPHRWH[WR
LC_B2_C
3URGX]LUWH[WRVGHDFRUGRFRPWpFQLFDVHILQDOLGDGHV
HVSHFtILFDV
&DUJDKRUiULD
25 horas
z
z
z
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&ULWpULRVGH
(YLGrQFLD
z
z
z
z
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13 / 62
LC_B2_D
,QWHUSUHWDUHSURGX]LUOLQJXDJHPQmRYHUEDODGHTXDGDD
finalidades variadas
&DUJDKRUiULD
25 horas
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
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$VVRFLDUDVLPERORJLDGHOLQJXDJHPLFyQLFDDDFWLYLGDGHVHVHUYLoRVHVSHFtILFRV
$QDOLVDURXVRGDVOLQJXDJHQVFRUHVIRUPDVWHQGrQFLDVPXVLFDLVjOX]GRVFyGLJRV
socio-culturais.
Identificar as linguagens utilizadas em mensagens de teor persuasivo.
$QDOLVDURXVRPLVWRGHOLQJXDJHQVQDGLVVHPLQDomRGHYDORUHVpWLFRVHFXOWXUDLV
LC_B2_LE_A
&RPSUHHQGHUHXVDUH[SUHVV}HVIDPLOLDUHVHRXTXRWLGLDQDV
&DUJDKRUiULD
25 horas
z
z
&ULWpULRVGH
(YLGrQFLD
z
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z
z
Identificar-VHLGHQWLILFDUDOJXpP
Caracterizar-VHFDUDFWHUL]DUDOJXpP
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5HIHULUHFDUDFWHUL]DUPHPEURVGDIDPtOLDDPLJRVFROHJDV
(PLWLURSLQL}HVXWLOL]DQGRH[SUHVV}HVHRXIUDVHVVLPSOHV
6DEHUIDODUGRVJRVWRVSUHIHUrQFLDVHURWLQDV
LC_B2_LE_B
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UHODFLRQDGDVFRPiUHDVGHSULRULGDGHLPHGLDWD&RPXQLFDUHP
tarefas simples e em rotinas que exigem apenas uma troca de
LQIRUPDo}HVVLPSOHVHGLUHFWDVREUHDVVXQWRVTXHOKHVmR
familiares
&DUJDKRUiULD
25 horas
&ULWpULRVGH
(YLGrQFLD
z
&RPSUHHQGHUSHGLUHGDULQIRUPDomRVREUH
{ 9iULRVWLSRVGHFRPpUFLR
{ 2SUHoRGHXPSURGXWR
{ &DUDFWHUtVWLFDVGHXPSURGXWR
&RPSUHHQGHUSHGLUHGDULQIRUPDomRVREUH
{ +RUiULRV
{ Meios de transporte
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2UJDQL]DULQIRUPDomR
{ Banco
{ Correios
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14 / 62
LC_B3_A
&DUJDKRUiULD
50 horas
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
,GHQWLILFDUDVLQWHQo}HVHFDUDFWHUtVWLFDVJHQpULFDVGHXPHQXQFLDGRRUDOFRPYLVWDDXPD
UHWURDFomRDGHTXDGD
Produzir enunciados orais de acordo com a finalidade e a tipologia definida.
'LVWLQJXLUIDFWRVGHRSLQL}HVDRQtYHOGDLQWHUSUHWDomRHGDSURGXomRRUDO
3ODQHDUDRUDOLGDGHGHDFRUGRFRPDLQWHQFLRQDOLGDGHGRGLVFXUVRHDDXGLrQFLD
)XQGDPHQWDUDUJXPHQWDURSLQL}HVSHVVRDLVRXGHRXWUHP
LC_B3_B
,QWHUSUHWDUWH[WRVGHFDUiFWHULQIRUPDWLYR-reflexivo,
DUJXPHQWDWLYRHOLWHUiULR
&DUJDKRUiULD
50 horas
z
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
LC_B3_C
&DUJDKRUiULD
50 horas
z
z
z
z
&ULWpULRVGH
(YLGrQFLD
2UJDQL]DUXPWH[WRGHDFRUGRFRPDVLGHLDVSULQFLSDLVHDFHVVyULDVGRPHVPR
5HVXPLUXPWH[WRjVXDLQIRUPDomRPHQVDJHPHVVHQFLDO
6LQWHWL]DULQIRUPDomR
$GHTXDURVWH[WRVjVVXDVILQDOLGDGHVWHQGRHPFRQWDLQFOXVLYHDSUHVHQoDRXDXVrQFLDGH
tQGLFHVGHPRGDOLGDGHPDUFDVDSUHFLDWLYDVHDYDOLDWLYDVGRHQXQFLDGRU
&RQWH[WXDOL]DURHQXQFLDGRQRWHPSRHQRHVSDoRGLYHUVLILFDQGRRXVRGRVGHtFWLFRVaqui,
OiDJRUDQRRXWURGLDQRGLDVHJXLQWHQRGLDDQWHULRU).
8WLOL]DURFyGLJRHVFULWRGHPRGRFRUUHFWRHFRHUHQWHFRPRWLSRGHWH[WRUHGLJLGRFRP
GLYHUVLILFDomRGHYRFDEXOiULRHHVWUXWXUDVIUiVLFDV
3URFHGHUjDXWR-FRUUHFomRHUHYLVmRGRVWH[WRVSURGX]LGRV
LC_B3_D
,QWHUSUHWDUHSURGX]LUOLQJXDJHPQmRYHUEDODGHTXDGDD
FRQWH[WRVGLYHUVLILFDGRVGHFDUiFWHUUHVWULWRRXXQLYHUVDO
&DUJDKRUiULD
50 horas
z
z
&ULWpULRVGH
(YLGrQFLD
$GHTXDURXVRGHOLQJXDJHQVQmRYHUEDLVGLYHUVDVDFRQWH[WRVIRUPDLVHLQIRUPDLV
$QDOLVDURXVRGHOLQJXDJHQVQDSOXUDOLGDGHGHPDQLIHVWDo}HVDUWtVWLFDVPRGDWHDWURSLQWXUD
DUWHVDQDWRP~VLFD
$VVRFLDUDPDQLSXODomRGDVGLIHUHQWHVOLQJXDJHQVjPHQVDJHPTXHXPGDGRGLVFXUVR
pretende transmitir (discurso persuasivo - argumentativo).
'LVWLQJXLUVtPERORVXQLYHUVDLVUHODWLYRVDGLYHUVRVWLSRVGHOLQJXDJHPVLJQLILFDGRGHJHVWRV
VRQVFRUHVQ~PHURVHDQDOLVi-ORVPHGLDQWHYDORUHVpWQLFRVHFXOWXUDLV
15 / 62
LC_B3_LE_A
&RPSUHHQGHUTXDQGRDOLQJXDJHPpFODUDHHVWDQGDUGL]DGD
assuntos familiares e de seu interesse; Produzir um discurso
simples e coerente sobre assuntos familiares e de seu
interesse
&DUJDKRUiULD
50 horas
&ULWpULRVGH
(YLGrQFLD
z
z
&RPSUHHQGHUSHGLUHGDULQIRUPDomRVREUH
{ 3URILVV}HV
{ $FWLYLGDGHVSUySULDVGHSURILVV}HV
{ Locais de trabalho
Analisar e comparar diferentes tipos de carreiras
,QWHUSUHWDUHSURGX]LULQIRUPDomRUHODWLYDDRWHPDHPTXHVWmR
LC_B3_LE_B
&DUJDKRUiULD
50 horas
&ULWpULRVGH
(YLGrQFLD
&RPSUHHQGHUHGDULQIRUPDomRVREUH
{ 7LSRVGHDOLPHQWDomRHEHELGDV
{ %RQVPDXVGLIHUHQWHVKiELWRVDOLPHQWDUHV
{ ,PSRUWkQFLDGRGHVSRUWRSDUDXPDERDIRUPDItVLFDHPHQWDO
{ ...
Descrever eventos reais ou imaginados relativos ao mundo exterior
{ Viagens
{ Eventos culturais /desportivos
{ (YHQWRVKLVWyULFRV
MV_B1_A
,QWHUSUHWDURUJDQL]DUDQDOLVDUHFRPXQLFDULQIRUPDomR
XWLOL]DQGRSURFHVVRVHSURFHGLPHQWRVPDWHPiWLFRV
&DUJDKRUiULD
25 horas
&ULWpULRVGH
(YLGrQFLD
z
z
z
16 / 62
MV_B1_B
8VDUDPDWHPiWLFDSDUDDQDOLVDUHUHVROYHUSUREOHPDVH
VLWXDo}HVSUREOHPiWLFDV
&DUJDKRUiULD
25 horas
&ULWpULRVGH
(YLGrQFLD
8WLOL]DUXPPRGHORGHUHVROXomRGHSUREOHPDVQRPHDGDPHQWHRSURSRVWRSRUPolya (1945):
FRPSUHHQGHURHQXQFLDGRH[SOLFLWDQGRSRUH[HPSORTXDLVVmRRVGDGRVHTXDOpRREMHFWLYR
do problema;estabelecer e executar XPSODQRGHUHVROXomRGRSUREOHPDXVDQGRWDEHODV
HVTXHPDVXWLOL]DQGRYHUV}HVPDLVVLPSOHVGRSUREOHPDGDGRQDSURFXUDGHOHLVGH
IRUPDomRHWFFRQIRUPHRWLSRGHVLWXDomRverificar se o plano se adequa ao problema,
WRPDQGRDVGHFLV}HVDGHTXDGDVDRUHVXOWDGRGDYHULILFDomR
Em contexto de vida (do(s) formando(s)) resolver problemas de contagem, utilizando, entre
RXWURVRSULQFtSLRGDPXOWLSOLFDomRTXHpRSULQFtSLRIXQGDPHQWDOGDVFRQWDJHQV
(PFRQWH[WRVGHYLGDGRVIRUPDQGRVUHVROYHUSUREOHPDVTXHHQYROYDPQ~PHURV
decimais.
Em contextos de vida (do(s) formando(s)) resolver problemas que envolvam o conceito de
SHUtPHWURGHILJXUDVSODQDVUHJXODUHVRXLUUHJXODUHVXVDQGRDHVWLPDWLYDFRPRPHLRGH
controlo de resultados.
(PFRQWH[WRVGHYLGDGRVIRUPDQGRVUHVROYHUSUREOHPDVTXHHQYROYDPUHODo}HV
JHRPpWULFDVFRPRiUHDHYROXPH
MV_B1_C
&RPSUHHQGHUHXVDUFRQH[}HVPDWHPiWLFDVHPFRQWH[WRVGH
vida
&DUJDKRUiULD
25 horas
&ULWpULRVGH
(YLGrQFLD
z
z
5HODFLRQDUGLIHUHQWHVIRUPDVGHUHSUHVHQWDUXPQ~PHURQDWXUDOGHFRPSRVLomRHPSDUFHODV
HPIDFWRUHVQDUHFWDQXPpULFD
8VDUDVIXQo}HVGHXPDFDOFXODGRUDEiVLFDSRUH[HPSORRIDFWRUFRQVWDQWHHDVPHPyULDV
LQWHUSUHWDUUHVXOWDGRVREWLGRVQRFiOFXORGHH[SUHVV}HVQXPpULFDVVLPSOHV
8WLOL]DUHVWUDWpJLDVSHVVRDLVGHFiOFXORQRPHDGDPHQWHRPHQWDO
)D]HUHVWLPDWLYDVGHUHVXOWDGRVGHRSHUDo}HVDULWPpWLFDVHXWLOL]i-las para detectar eventuais
erros.
8VDUDVSHFWRVGRUDFLRFtQLRSURSRUFLRQDOQDUHVROXomRGHWDUHIDVFRPRSRUH[HPSORQD
DGDSWDomRGHXPDUHFHLWDGHFXOLQiULD
(VWDEHOHFHUOLJDo}HVHQWUHFRQFHLWRVPDWHPiWLFRVHDSUiWLFDGHSURFHGLPHQWRV
QRPHDGDPHQWHQDFRQVWUXomRGDILJXUDVLPpWULFDGDGDDRULJLQDOHRHL[RGHVLPHWULD
&RPXQLFDUSURFHVVRVHUHVXOWDGRVXVDQGRDOtQJXDSRUWXJXHVD
&RPXQLFDURVUHVXOWDGRVGHWUDEDOKRVGHSURMHFWRXVDQGRDOtQJXDSRUWXJXHVD
MV_B1_D
&DUJDKRUiULD
25 horas
&ULWpULRVGH
(YLGrQFLD
z
z
,QGLFDUHOHPHQWRVTXHSHUWHQFHPDXPDVHTXrQFLDQXPpULFDRXJHRPpWULFDHGDUH[HPSORGH
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5HVROYHUSUREOHPDVTXHHQYROYHPUHJXODULGDGHVQXPpULFDVXWLOL]DQGRDFDOFXODGRUD
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DWUDYpVGHFRQWUDH[HPSORV
17 / 62
MV_B2_A
,QWHUSUHWDURUJDQL]DUDQDOLVDUHFRPXQLFDULQIRUPDomR
XVDQGRSURFHVVRVHSURFHGLPHQWRVPDWHPiWLFRV
&DUJDKRUiULD
25 horas
&ULWpULRVGH
(YLGrQFLD
z
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z
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8WLOL]DUDPRHGD~QLFDHXURSHLDHRXWUDPRHGDIDPLOLDUHPDFWLYLGDGHVGRGLDDGLDRXHP
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medida adequados.
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IUHTXrQFLDVDEVROXWDVHGHIUHTXrQFLDVUHODWLYDV
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social.
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MV_B2_B
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VLWXDo}HVSUREOHPiWLFDV
&DUJDKRUiULD
25 horas
z
z
&ULWpULRVGH
(YLGrQFLD
8WLOL]DUXPPRGHORGHUHVROXomRGHSUREOHPDVQRPHDGDPHQWHRSURSRVWRSRUPolya (1945):
compreender RHQXQFLDGRH[SOLFLWDQGRSRUH[HPSORTXDLVVmRRVGDGRVHTXDOpR
objectivo do problema;estabelecer e executar XPSODQRGHUHVROXomRGRSUREOHPDXVDQGR
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Em contexto de vida (do(s) formando(s)) resolver problemas de contagem, utilizando, entre
RXWURVRSULQFtSLRGDPXOWLSOLFDomRTXHpRSULQFtSLRIXQGDPHQWDOGDVFRQWDJHQV
(PFRQWH[WRVGHYLGDGRIRUPDQGRUHVROYHUSUREOHPDVTXHHQYROYDPQ~PHURVUDFLRQDLVQmR
LQWHLURVHDOJXQVQ~PHURVLUUDFLRQDLV, HWF
Em contexto de vida (do(s) formando(s)) resolver problemas que envolvam os conceitos:
SHUtPHWURiUHDYROXPHSRWrQFLDGHH[SRHQWHHUDL]TXDGUDGDSRWrQFLDGHH[SRHQWHH
UDL]F~ELFD
(PFRQWH[WRGHYLGDGRVIRUPDQGRVUHVROYHUSUREOHPDVTXHHQYROYHPUDFLRFtQLR
SURSRUFLRQDOSHUFHQWDJHQVSURSRUFLRQDOLGDGHDULWPpWLFDXVDQGRDHVWLPDWLYDHRFiOFXOR
mental como meio de controlo de resultados.
'HFLGLUVREUHDUD]RDELOLGDGHGHXPUHVXOWDGRWHQGRHPFRQVLGHUDomRFULWpULRVGLYHUVRV
QRPHDGDPHQWHGHGLYLVLELOLGDGHGHRUGHPGHJUDQGH]DGRVQ~PHURV
'HFLGLUVREUHRXVRGHFiOFXORPHQWDOGHDOJRULWPRGHSDSHOHOiSLVRXGHLQVWUXPHQWR
WHFQROyJLFRFRQIRUPHDVLWXDomRHPHVWXGR
18 / 62
MV_B2_C
&RPSUHHQGHUHXVDUFRQH[}HVPDWHPiWLFDVHPFRQWH[WRVGH
vida
&DUJDKRUiULD
25 horas
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
z
z
z
8VDUDVIXQo}HVGHXPDFDOFXODGRUDEiVLFDFRQILDQWHHFULWLFDPHQWH
5HFRQKHFHUUHSUHVHQWDo}HVHTXLYDOHQWHVGHQ~PHURVUDFLRQDLVIUDFFLRQiULDHHPIRUPDGH
Gt]LPDUHFRQKHFHUDHTXLYDOrQFLDGHIUDFo}HV
(IHFWXDUFiOFXORVPHQWDOPHQWHFRPDOJRULWPRVRXFRPFDOFXODGRUDHGHFLGLUTXDOGRV
PpWRGRVpDSURSULDGRjVLWXDomR
'HWHUPLQDUH[SHULPHQWDOPHQWHYDORUHVDSUR[LPDGRVGRQ~PHURLUUDFLRQDO, no contexto de
H[SORUDo}HVJHRPpWULFDVTXHHQYROYDPFLUFXQIHUrQFLDRXFtUFXOR
8WLOL]DUHVWUDWpJLDVGHFiOFXORPHQWDODGHTXDGDVjVVLWXDo}HVHUHODFLRQi-las com
SURSULHGDGHVGDVRSHUDo}HVEiVLFDV
([SULPLUGHIRUPDVGLYHUVDVRSHUDGRUHVIUDFFLRQiULRVYLVXDOPHQWHH[SUHVVmRGHVLJQDWyULD
,QWHUSUHWDUHXWLOL]DUGLIHUHQWHVUHSUHVHQWDo}HVGHSHUFHQWDJHQV
5HFRQKHFHUTXHDLJXDOGDGHGHIUDFo}HVHTXLYDOHQWHVpXPH[HPSORGHSURSRUomR
8VDUHVFDODVQDFRPSUHHQVmRHQDFRQVWUXomRGHPRGHORVGDUHDOLGDGH
Construir modelos de poliedros.
3ODQLILFDUDVXSHUItFLHGHXPFLOLQGURHSODQLILFDUDVXSHUItFLHGHSROLHGURV
8WLOL]DUDYLVXDOL]DomRHVSDFLDOQRHVWDEHOHFLPHQWRGHVFREHUWDGHUHODo}HVHQWUHSURSULHGDGHV
GHILJXUDVJHRPpWULFDVQRFRQWH[WRGHVWDVFRQVWUXo}HVLGHQWLILFDUILJXUDVJHRPpWULFDV
HVWDEHOHFHUSURSULHGDGHVGHVWDVILJXUDVHVWDEHOHFHUUHODo}HVHQWUHDVILJXUDVXWLOL]DQGRDV
propriedades.
&RPXQLFDURVUHVXOWDGRVGHWUDEDOKRVGHSURMHFWRXVDQGRDVOLQJXDJHQVPDWHPiWLFDHD
OtQJXDSRUWXJXHVD
MV_B2_D
&DUJDKRUiULD
25 horas
&ULWpULRVGH
(YLGrQFLD
z
z
z
'HVFUHYHUOHLVGHIRUPDomRGHVHTXrQFLDVQXPpULFDVRXJHRPpWULFDVXWOL]DQGROLQJXDJHP
progressivamente mais formal.
(VWDEHOHFHUFRQMHFWXUDVDSDUWLUGDREVHUYDomRUDFLRFtQLRLQGXWLYRHWHVWDUFRQMHFWXUDV
XWLOL]DQGRSURFHVVRVOyJLFRVGHSHQVDPHQWR
8VDUDUJXPHQWRVSDUDMXVWLILFDUDILUPDo}HVPDWHPiWLFDVSUySULDVRXQmRQRPHDGDPHQWH
DWUDYpVGHFRQWUDH[HPSORV
8VDUPRGRVSDUWLFXODUHVGHUDFLRFtQLRPDWHPiWLFRQRPHDGDPHQWHDUHGXomRDRDEVXUGR.
&RPXQLFDUHMXVWLILFDUUDFLRFtQLRVJHRPpWULFRV
8VDUDVGHILQLo}HVFRPRFULWpULRVQHFHVViULRVHPERUDFRQYHQFLRQDLVHGHQDWXUH]DSUHFiULD
jFRPXQLFDomRPDWHPiWLFDjRUJDQL]DomRGDVLGHLDVHjFODVVLILFDomRGHREMHFWRV
PDWHPiWLFRV
19 / 62
MV_B3_A
,QWHUSUHWDURUJDQL]DUDQDOLVDUHFRPXQLFDULQIRUPDomR
XWLOL]DQGRSURFHVVRVHSURFHGLPHQWRVPDWHPiWLFRV
&DUJDKRUiULD
50 horas
z
z
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
MV_B3_B
8VDUDPDWHPiWLFDSDUDDQDOLVDUHUHVROYHUSUREOHPDVH
VLWXDo}HVSUREOHPiWLFDV
&DUJDKRUiULD
50 horas
&ULWpULRVGH
(YLGrQFLD
8WLOL]DUXPPRGHORGHUHVROXomRGHSUREOHPDVSRUH[HPSORRSURSRVWRSRUPolya (1945):
LQWHUSUHWDURHQXQFLDGRH[SOLFLWDQGRRVGDGRVHRREMHFWLYRGRSUREOHPD8VDUFRQGLomR}HV
PDWHPiWLFDVSDUDWUDGX]LURVGDGRVTXDQGRWDOIRUDGHTXDGRestabelecer e executar um
SODQRGHUHVROXomRGRSUREOHPDXWLOL]DQGRWDEHODVHVTXHPDVGHFLGLQGRVREUHRXVRGH
FiOFXORPHQWDOGHDOJRULWPRGHSDSHOHOiSLVRXGHLQVWUXPHQWRWHFQROyJLFRFRQIRUPHD
VLWXDomRHPDQiOLVHFULDQGRYHUV}HVPDLVVLPSOHVGRSUREOHPDGDGRQDSURFXUDGHOHLVGH
IRUPDomRHWFFRQIRUPHRWLSRGHVLWXDomR9HULILFDUVHRSODQRVHDGHTXDDRSUREOHPD
WRPDQGRDVGHFLV}HVDGHTXDGDVDRUHVXOWDGRGDYHULILFDomRQRPHDGDPHQWHLQWHUSUHWDQGR
HPFRQWH[WRDVVROXo}HVGHHTXDo}HVHGHLQHTXDo}HVGHFLGLQGRVREUHDUD]RDELOLGDGHGH
um resultado.
&RPXQLFDUSURFHVVRVHUHVXOWDGRVXVDQGRDOLQJXDJHPPDWHPiWLFDHDOtQJXDSRUWXJXHVD
Em contextos de vida (do(s) formando(s)) resolver problemas que envolvam modelos
PDWHPiWLFRVVLPSOHVHTXDo}HVGR e do 2 JUDXLQHTXDo}HVGR grau; teorema de
3LWiJRUDVUHODo}HVWULJRQRPpWULFDVGRWULkQJXORUHFWkQJXOR
(PFRQWH[WRVGHYLGDGRIRUPDQGRUHVROYHUSUREOHPDVTXHHQYROYDPQ~PHURVUDFLRQDLVQmR
LQWHLURVHDOJXQVQ~PHURVLUUDFLRQDLV, HWFXVDQGRDHVWLPDWLYDHRFiOFXORPHQWDOFRPR
meio de controlo de resultados.
Em contextos de vida (do(s) formando(s)) resolver problemas que envolvam os conceitos de:
SHUtPHWURiUHDYROXPHSRWHQFLDomRHUDGLFLDomR
(PFRQWH[WRVGHYLGDGRVIRUPDQGRVUHVROYHUSUREOHPDVTXHHQYROYDPQ~PHURV
H[SUHVVRVHPQRWDomRFLHQWtILFD
(PFRQWH[WRVGHYLGDGRIRUPDQGRUHVROYHUSUREOHPDVTXHHQYROYHPUDFLRFtQLR
SURSRUFLRQDOSHUFHQWDJHQVSURSRUFLRQDOLGDGHDULWPpWLFDSURSRUFLRQDOLGDGHJHRPpWULFD
Em contextos de vida (do(s) formando(s)) resolver problemas que envolvem os conceitos de
proporcionalidade directa e de proporcionalidade inversa.
20 / 62
MV_B3_C
&RPSUHHQGHUHXVDUFRQH[}HVPDWHPiWLFDVHPFRQWH[WRVGH
vida
&DUJDKRUiULD
50 horas
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
8VDUFULWLFDPHQWHDVIXQo}HVGHXPDFDOFXODGRUDFLHQWtILFD
5HFRQKHFHUGLIHUHQWHVPRGRVGHUHSUHVHQWDomRGHQ~PHURVHGHWHUPLQDUYDORUHVH[DFWRVGH
Q~PHURVLUUDFLRQDLVSRUFRQVWUXomRFRPPDWHULDOGHGHVHQKRMXVWLILFDQGRPDWHPDWLFDPHQWH
este procedimento.
8WLOL]DUDQRWDomRFLHQWtILFDSDUDUHSUHVHQWDUQ~PHURVPXLWRJUDQGHVRXQ~PHURVPXLWR
SUy[LPRVGH]HUR
8WLOL]DUHVWUDWpJLDVGHFiOFXORPHQWDODGHTXDGDVjVVLWXDo}HVHPMRJRHUHODFLRQi-las com
SURSULHGDGHVGDVRSHUDo}HV
,QWHUSUHWDUQXPpULFDHJUDILFDPHQWHUHODo}HVIXQFLRQDLVQRPHDGDPHQWHGHSURSRUFLRQDOLGDGH
directa e de proporcionalidade inversa.
5HODFLRQDUYiULRVPRGHORVGHYDULDomROLQHDUSROLQRPLDOH[SRQHQFLDO
,GHQWLILFDUOLJDo}HVHQWUHDUHVROXomRJUiILFDHDUHVROXomRDQDOtWLFDGHVLVWHPDVGH
HTXDo}HVLQHTXDo}HV
5HVROYHUSUREOHPDVGHPHGLGDHPGHVHQKRVjHVFDODHVFROKHQGRHVFDODVSDUDUHSUHVHQWDU
VLWXDo}HV
(VWDEHOHFHUDOLJDomRHQWUHFRQFHLWRVPDWHPiWLFRVHFRQKHFLPHQWRGHSURFHGLPHQWRVQD
UHDOL]DomRGHFRQVWUXo}HVJHRPpWULFDVTXDGULOiWHURVRXWURVSROtJRQRVHOXJDUHV
JHRPpWULFRV
5HFRQKHFHURFRQFHLWRGHVHPHOKDQoDGHILJXUDVHXVDUDVUHODo}HVHQWUHHOHPHQWRVGH
figuras com a mesma forma.
'HVFUHYHUILJXUDVJHRPpWULFDVQRSODQRHQRHVSDoR
Sequencializar um projecto em tarefas elementares.
&RPXQLFDURVUHVXOWDGRVGHWUDEDOKRVGHSURMHFWRXVDQGRDOLQJXDJHPPDWHPiWLFDHDOtQJXD
portuguesa.
MV_B3_D
&DUJDKRUiULD
50 horas
&ULWpULRVGH
(YLGrQFLD
z
z
,QIHULUOHLVGHIRUPDomRGHVHTXrQFLDVQXPpULFDVRXJHRPpWULFDVXWLOL]DQGRVLPERORJLD
PDWHPiWLFDQRPHDGDPHQWHH[SUHVV}HVGHVLJQDWyULDV
5HYHODUFRPSHWrQFLDVGHFiOFXORDSUHVHQWDQGRQRPHDGDPHQWHH[HPSORVGHVLWXDo}HVHP
TXHXPSURGXWRpPHQRUTXHRVIDFWRUHVHGHVLWXDo}HVHPTXHRTXRFLHQWHpPDLRUTXHR
dividendo.
(VWDEHOHFHUFRQMHFWXUDVDSDUWLUGDREVHUYDomRUDFLRFtQLRLQGXWLYRHWHVWDUFRQMHFWXUDV
XWLOL]DQGRSURFHVVRVOyJLFRVGHSHQVDPHQWR
8VDUDUJXPHQWRVYiOLGRVSDUDMXVWLILFDUDILUPDo}HVPDWHPiWLFDVSUySULDVRXQmRFRPRSRU
H[HPSORDSDUWLFXODUL]DomRHDJHQHUDOL]DomR
8VDUPRGRVSDUWLFXODUHVGHUDFLRFtQLRPDWHPiWLFRQRPHDGDPHQWHDUHGXomRDRDEVXUGR
5HFRQKHFHUDVGHILQLo}HVFRPRFULWpULRVHPERUDFRQYHQFLRQDLVHGHQDWXUH]DSUHFiULD
QHFHVViULRVDXPDFODUDFRPXQLFDomRPDWHPiWLFDGHRUJDQL]DomRGDVLGHLDVHGH
FODVVLILFDomRGHREMHFWRVPDWHPiWLFRV
21 / 62
TIC_B1_A
2SHUDUHPVHJXUDQoDHTXLSDPHQWRWHFQROyJLFRGLYHUVR
usado no quotidiano
&DUJDKRUiULD
25 horas
z
z
&ULWpULRVGH
(YLGrQFLD
,GHQWLILFDGLYHUVRHTXLSDPHQWRWHFQROyJLFRXVDGRQRGLDDGLD
Distingue as potencialidades desse equipamento.
2SHUDHTXLSDPHQWRWHFQROyJLFRGLYHUVLILFDGRSRUH[HPSORPiTXLQDGHODYDUDSDUHOKRGH
ID[WHOHYLVmRFDL[D0XOWLEDQFRWHOHPyYHOVRQGDVLVWHPDGHUHJDHWF
5HFRQKHFHRVIDFWRUHVGHULVFRHDVSUHFDXo}HVDWRPDUTXDQGRVHWUDEDOKDFRP
GHWHUPLQDGRVHTXLSDPHQWRVWHFQROyJLFRVOLJDo}HVVHJXUDVSRVWXUDIDGLJDYLVXDOHWF
TIC_B1_B
5HDOL]DURSHUDo}HVEiVLFDVQRFRPSXWDGRU
&DUJDKRUiULD
25 horas
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
z
z
/LJDGHVOLJDHUHLQLFLDFRUUHFWDPHQWHRFRPSXWDGRUHSHULIpULFRVGHVLJQDGDPHQWHD
impressora.
Usa o rato: aponta, clica, duplo-clique, selecciona e arrasta.
5HFRQKHFHRVtFRQHVGHEDVHGRDPELHQWHGHWUDEDOKR
Abre, redimensiona, restaura e fecha uma janela desse ambiente.
5HFRQKHFHDVGLIHUHQWHVEDUUDVGHXPDMDQHODGRDPELHQWHGHWUDEDOKRHVXDVIXQo}HV
Cria, abre, apaga e copia pastas e ficheiros.
Usa o Menu Iniciar para abrir um programa.
8VDDIXQomR/RFDOL]DUSDUDHQFRQWUDUILFKHLURVRXSDVWDVFULDGRV
8VDDOJXQVGRVDFHVVyULRVGRVLVWHPDRSHUDWLYRFDOFXODGRUDOHLWRUGH&'VJUDYDGRUGH
iXGLRMRJRVHWF
TIC_B1_C
8WLOL]DUDVIXQo}HVEiVLFDVGHXPSURJUDPDGHSURFHVVDPHQWR &DUJDKRUiULD
25 horas
de texto
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
z
22 / 62
TIC_B2_A
2SHUDUHPVHJXUDQoDHTXLSDPHQWRWHFQROyJLFRGLYHUVR
&DUJDKRUiULD
25 horas
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
,GHQWLILFDGLYHUVRHTXLSDPHQWRWHFQROyJLFRXVDGRQRGLDDGLD
Distingue as vantagens e desvantagens desse equipamento.
2SHUDHTXLSDPHQWRWHFQROyJLFRGLYHUVLILFDGR
5HFRQKHFHRVIDFWRUHVGHULVFRHDVSUHFDXo}HVDWRPDUTXDQGRVHWUDEDOKDFRP
GHWHUPLQDGRWLSRGHHTXLSDPHQWRWHFQROyJLFROLJDo}HVVHJXUDVSRVWXUDIDGLJDYLVXDOHWF
,QWURGX]DOWHUDFRQWDFWRVWHOHIyQLFRVQDDJHQGDGHXPWHOHPyYHO
5HFHEHHHQYLDPHQVDJHQVHP606DWUDYpVGHXPWHOHPyYHO
TIC_B2_B
5HDOL]DUHPVHJXUDQoDRSHUDo}HVYiULDVQRFRPSXWDGRU
&DUJDKRUiULD
25 horas
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
z
z
/LJDGHVOLJDHUHLQLFLDFRUUHFWDPHQWHRFRPSXWDGRUHSHULIpULFRVGHVLJQDGDPHQWHXP
scanner.
Usa o rato: aponta, clica, duplo-clique, selecciona e arrasta.
5HFRQKHFHRVtFRQHVGRDPELHQWHGHWUDEDOKRHDVVXDVIXQo}HV
5HFRQKHFHDVGLIHUHQWHVEDUUDVGHXPDMDQHODHVXDVIXQo}HV
Cria, abre, apaga e copia pastas e ficheiros.
8VDDOJXQVGRVDFHVVyULRVGRVLVWHPDRSHUDWLYRFDOFXODGRUDOHLWRUGH&'VJUDYDGRUGH
iXGLRMRJRVHWF
&RQILJXUDDVSURSULHGDGHVGRPRQLWRUIXQGRHSURWHFomRGRHFUm
5HFRQKHFHDVIRUPDVGHSURSDJDomRGRVYtUXVLQIRUPiWLFRVHVHXVSHULJRV
,GHQWLILFDDVPHGLGDVGHVHJXUDQoDDWRPDU
TIC_B2_C
&DUJDKRUiULD
25 horas
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
z
23 / 62
TIC_B2_D
8VDUD,QWHUQHWSDUDREWHUHWUDQVPLWLULQIRUPDomR
&DUJDKRUiULD
25 horas
z
z
z
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
z
z
,GHQWLILFDRVHOHPHQWRVQHFHVViULRVSDUDOLJDUXPFRPSXWDGRUjLQWHUQHW
&RPSDUDDVRIHUWDVGHGLIHUHQWHVIRUQHFHGRUHVGHVHUYLoRV
,GHQWLILFDHLQWHUSUHWDYRFDEXOiULRHVSHFtILFRXVDGRQD,QWHUQHW
,QLFLDXPSURJUDPDGHQDYHJDomRbrowser) na Web HDEUHXPHQGHUHoRGD1HW
5HFRQKHFHDVIXQo}HVGDVGLIHUHQWHVEDUUDVGRSURJUDPDGHQDYHJDomREDUUDVGH
ferramentas, barra de estado, ...
Clica num link WH[WRRXLPDJHPHYROWDjSiJLQDSULQFLSDO
3HVTXLVDHPGLIHUHQWHVPRWRUHVGHEXVFDXWLOL]DQGRRXQmRXPDSDODYUD-chave.
$GLFLRQDXPDSiJLQDGD:HEjSDVWD)DYRULWRV
Cria uma caixa de correio pessoal.
/rDSDJDHUHVSRQGHDPHQVDJHQVUHFHELGDVXVDQGRROLYURGHHQGHUHoRV
,GHQWLILFDRVFXLGDGRVDWHUUHODWLYDPHQWHDRVYtUXVLQIRUPiWLFRVQRUHFHELPHQWRGHILFKHLURV
em anexo.
TIC_B3_A
2SHUDUHPVHJXUDQoDHTXLSDPHQWRWHFQROyJLFR
designadamente o computador
&DUJDKRUiULD
50 horas
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
z
z
2SHUDHTXLSDPHQWRWHFQROyJLFRGLYHUVLILFDGRSRUH[HPSORFkPDUDGHYtGHR
YLGHRJUDYDGRU'9'WHOHYLVmRPiTXLQDGHODYDUFDL[DPXOWLEDQFRWHOHPyYHOVRQGDVLVWHPD
de rega, etc.).
5HFRQKHFHRVIDFWRUHVGHULVFRHDVSUHFDXo}HVDWRPDUTXDQGRVHWUDEDOKDFRP
GHWHUPLQDGRWLSRGHHTXLSDPHQWRWHFQROyJLFROLJDo}HVVHJXUDVSRVWXUDIDGLJDYLVXDOHWF
'LVWLQJXHGLIHUHQWHVWLSRVGHFRPSXWDGRUHV3&SRUWiWLODRQtYHOGRSUHoRWLSRGHXWLOL]DomR
HQWUHRXWUDVFDUDFWHUtVWLFDV
Abre, redimensiona e fecha uma janela do ambiente de trabalho.
&RQILJXUDQRFRPSXWDGRUKRUDGDWDSURSULHGDGHVGRPRQLWRUIXQGRHSURWHFomRGRHFUm
Cria um atalho para um ficheiro e muda o nome.
8VDDFHVVyULRVGRVLVWHPDRSHUDWLYRFDOFXODGRUDMRJRV3DLQW
5HFRQKHFHDVIRUPDVGHSURSDJDomRGRVYtUXVLQIRUPiWLFRVHVHXVSHULJRV
Activa um programa anti-YtUXVHVXDVRSo}HVGHVHJXUDQoD
TIC_B3_B
8WLOL]DUXPDDSOLFDomRGHIROKDVGHFiOFXOR
&DUJDKRUiULD
50 horas
z
z
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
z
z
z
&ULDXPDQRYDIROKDGHFiOFXOR
,QVHUHQ~PHURVHWH[WRHPFpOXODVHIRUPDWD-os.
$GLFLRQDOLPLWHVFRUHVHSDGU}HV
8WLOL]DIyUPXODVOyJLFDVHDULWPpWLFDVQXPDFpOXOD
8WLOL]DGLIHUHQWHVIRUPDVGHQRWDomR
$SUHVHQWDRVQ~PHURVGHXPDFpOXODHPSHUFHQWDJHP
Importa para a folha uma imagem, ou texto.
&ULDGLIHUHQWHVHVWLORVGHJUiILFRSDUDDQDOLVDULQIRUPDomRHPRGLILFD-os.
([SRUWDXPDIROKDGHFiOFXORRXJUiILFR
Utiliza uma lista como uma base de dados.
8VDDVIXQo}HVGHEDVHGHGDGRVSDUDJHULUHDQDOLVDURVGDGRVGHXPDOLVWD
24 / 62
TIC_B3_C
&DUJDKRUiULD
50 horas
z
z
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
z
z
z
TIC_B3_D
8VDUD,QWHUQHWSDUDREWHUWUDQVPLWLUHSXEOLFDULQIRUPDomR
&DUJDKRUiULD
50 horas
z
z
z
z
z
z
z
z
z
&ULWpULRVGH
(YLGrQFLD
z
z
z
z
z
z
z
,GHQWLILFDRVHOHPHQWRVQHFHVViULRVSDUDOLJDUXPFRPSXWDGRUj,QWHUQHW
&RPSDUDDVRIHUWDVGRVGLIHUHQWHVIRUQHFHGRUHVGHVHUYLoRV
,GHQWLILFDHLQWHUSUHWDYRFDEXOiULRHVSHFtILFRXVDGRQD,QWHUQHW
,QLFLDXPSURJUDPDGHQDYHJDomRbrowser) na Web HDEUHXPHQGHUHoRGDNet.
5HFRQKHFHDVIXQo}HVGDVGLIHUHQWHVEDUUDVGRSURJUDPDGHQDYHJDomREDUUDVGH
ferramentas, barra de estado,...
3HVTXLVDHPGLIHUHQWHVPRWRUHVGHEXVFDXWLOL]DQGRRXQmRSDODYUD-chave.
&ULDXPDFDL[DGHFRUUHLRSHVVRDOHRUJDQL]DXPOLYURGHHQGHUHoRV
/rDSDJDHHQYLDPHQVDJHQVFRPRXVHPILFKHLURDQH[R
,GHQWLILFDRVFXLGDGRVDWHUUHODWLYDPHQWHDRVYtUXVLQIRUPiWLFRVQRUHFHELPHQWRGHILFKHLURV
em anexo.
8WLOL]DLQIRUPDomRUHFHELGDYLDLQWHUQHWQRXWURVVXSRUWHV
,GHQWLILFDDVUHJUDVGHXWLOL]DomRGDVVDODVGHFRQYHUVDomR
Escolhe uma alcunha (nicknameHHQWUDQXPDVDODGHFRQYHUVDomR
,GHQWLILFDDVYDQWDJHQVHGHVYDQWDJHQVGHVWHWLSRGHVHUYLoR
&ULDXPVtWLRsiteFRPXPDDSOLFDomRGHDSUHVHQWDo}HVSRUH[MPublisher) ou uma
DSOLFDomRGHHGLomRHJHVWmRSRUH[MFrontPage).
Modifica o design e esquema de cores (no caso do Publisher).
Insere linksWH[WRLPDJHQVSUySULDVRXGHXPDJDOHULDGHLPDJHQVHSUp-visualiza-as num
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25 / 62
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7731
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25 horas
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Objectivo(s)
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26 / 62
8211
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25 horas
Objectivo(s)
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$SOLFDUDVQRUPDVGHKLJLHQHSHVVRDOGRVHVSDoRVGDVLQVWDODo}HVHGRVHTXLSDPHQWRV
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27 / 62
8218
/tQJXDLQJOHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR
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25 horas
Objectivo(s)
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8212
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25 horas
Objectivo(s)
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Identificar e utilizar os sistemas internacionais de medida.
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28 / 62
8213
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25 horas
Objectivo(s)
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8259
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25 horas
Objectivo(s)
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5HFRQKHFHURVSULQFtSLRVGDQXWULomRHDOLPHQWDomR
Classificar os constituintes alimentares.
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7297
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25 horas
Objectivo(s)
29 / 62
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30 / 62
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7298
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&DUJDKRUiULD
25 horas
z
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Objectivo(s)
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Acolher adequadamente o cliente com necessidades especiais
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31 / 62
-Pedido
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32 / 62
3299
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50 horas
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Objectivo(s)
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dos produtos alimentares.
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33 / 62
3334
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&DUJDKRUiULD
25 horas
Objectivo(s)
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34 / 62
8260
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&DUJDKRUiULD
50 horas
z
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Objectivo(s)
z
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{ Regras de protocolo
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3337
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25 horas
Objectivo(s)
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35 / 62
8261
/tQJXDLQJOHVD VHUYLoRGHUHVWDXUDQWHEDU
&DUJDKRUiULD
25 horas
Objectivo(s)
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPLQJOrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPLQJOrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDLQJOHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVVHUYLoRVGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU
36 / 62
8262
6HUYLoRGHUHVWDXUDQWHEDU RUJDQL]DomRHIXQFLRQDPHQWR
&DUJDKRUiULD
50 horas
z
z
Objectivo(s)
z
z
z
z
,GHQWLILFDUDVFDUDFWHUtVWLFDVHUHJUDVGHIXQFLRQDPHQWRGRUHVWDXUDQWHEDU
,GHQWLILFDURVHTXLSDPHQWRVHXWHQVtOLRVGRUHVWDXUDQWHEDUDGHTXDGRVjVGLIHUHQWHVWpFQLFDVGHVHUYLoR
,GHQWLILFDUDHVWUXWXUDHFRPSRVLomRGDVHPHQWDVFDUWDVGHUHVWDXUDQWHYLQKRVHEDU
(IHWXDURDSURYLVLRQDPHQWRGRVGLYHUVRVSURGXWRVDVVHJXUDQGRRHVWDGRGHFRQVHUYDomRGRVPHVPRV
,GHQWLILFDURVSURFHGLPHQWRVLQHUHQWHVjRUJDQL]DomRGRVHUYLoRGHUHVWDXUDQWHEDU
5HFRQKHFHUDLPSRUWkQFLDGRFXPSULPHQWRGDVQRUPDVGHKLJLHQHHVHJXUDQoD
&RQWH~GRV
z
2UJDQL]DomRHIXQFLRQDPHQWRGRUHVWDXUDQWHEDU
{ Tipologia de estabelecimentos
{ &DUDFWHUtVWLFDVHQRUPDVGHIXQFLRQDPHQWR
{ ,QVWDODo}HV
{ Equipamentos
{ 8WHQVtOLRV
{ ,QGXPHQWiULD
{ Atoalhados
{ )XQo}HVGDEULJDGDGHUHVWDXUDQWHEDU
{ Circuitos
$UWLFXODomRFRPRVRXWURVVHUYLoRV
{ Terminologia
7HFQRORJLDGRVHTXLSDPHQWRVHXWHQVtOLRVGHUHVWDXUDQWHEDU
{ &DUDFWHUtVWLFDV
{ )XQo}HV
{ +LJLHQL]DomRPDQXWHQomRHFRQVHUYDomR
Ementas, cartas de restaurante, vinhos e bar
{ Estrutura
{ &RPSRVLomR
$SURYLVLRQDPHQWRGRVGLYHUVRVSURGXWRVXWHQVtOLRVHFRQVXPtYHLV
{ )RUPXOiULRVGHHQFRPHQGD
{ )RUPXOiULRGHHQWUHJD
{ 5HJLVWRGHUHFHomRFRQIHUrQFLDHYHULILFDomRGHTXDOLGDGH
{ 1mRFRQIRUPLGDGHVHUHFODPDo}HV
{ 5HJUDVGHDFRQGLFLRQDPHQWRDUPD]HQDPHQWRHFRQVHUYDomRGDVPDWpULDV-SULPDVSHUHFtYHLVHQmRSHUHFtYHLV
{ Controlo de stocks
3URFHGLPHQWRVGHRUJDQL]DomRGRUHVWDXUDQWHEDU
{ Processo e suporte documental
{ 3ODQHDPHQWRGRVHUYLoR
{ 'LVSRVLomRGRVPHLRVItVLFRV
{ 2UJDQL]DomRGRWUDEDOKR
{ ,QWHUIDFHHQWUHVHUYLoRV
{ 3UHYLVmRGRVPHLRVQHFHVViULRV
{ /LPSH]DGDVHFomR
1RUPDVGHKLJLHQHHVHJXUDQoD
37 / 62
8263
6HUYLoRGHUHVWDXUDQWHEDU mise-en-place
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
3UHSDUDUDVFRQGLo}HVSDUDDH[HFXomRGRVHUYLoRGHUHVWDXUDQWHEDU
,GHQWLILFDUDVVHFo}HVGHDSRLRHGHLQWHUIDFHFRPRVHUYLoRGHUHVWDXUDQWHEDU
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD
&RQWH~GRV
z
z
z
7pFQLFDVGHSUHSDUDomRGRUHVWDXUDQWHEDU
{ 'LVSRVLomRGRPRELOLiULRGRVHTXLSDPHQWRVXWHQVtOLRV
{ 5HJUDVEiVLFDVGHGHFRUDomRGRVHVSDoRVVDODVHPHVDV
{ &LUFXLWRVGHVHUYLoRUHFROKDHQWUHJDHWUDQVSRUWHGHXWHQVtOLRVDOLPHQWRVHEHELGDV
{ &RQGLo}HVGHEHP-estar (luminosidade, temperatura, sonoridade)
7HFQRORJLDGDVPDWpULDV-primas
{ &ODVVLILFDomRFDUDWHUtVWLFDVHFRQVHUYDomRGDVPDWpULDV-primas
{ &RQWURORJHVWmRHUHSRVLomRGHVWRFNV
(TXLSDPHQWRVHXWHQVtOLRV
{ Funcionalidade e adequabilidade
{ 7pFQLFDVGHXWLOL]DomRHPDQXVHDPHQWR
{ /LPSH]DHFRQVHUYDomR
Mise-en-SODFHSDUDRVHUYLoRGHUHVWDXUDQWHEDU
{ Diferentes tipos de mise-en-SODFHVLPSOHVjFDUWDHPHQWDHPHQX
{ 3UHSDUDomRGHPHVDVEDOFmRPHVDVGHDSRLRFDUURVGHVHUYLoRHEDQGHMDV
{ 3UHSDUDomRGHVHPL-SURGXWRVHGHFRUDo}HVGHEHELGDV
6HFo}HVDEDVWHFHGRUDVHGHDSRLRDRVHUYLoRGHUHVWDXUDQWHEDU
{ Cozinha e pastelaria
{ &DYHGHGLDFDIHWDULDHRItFLRV
{ Copa
{ Lavandaria
,QWHUIDFHHQWUHVHUYLoRV
1RUPDVGHKLJLHQHHVHJXUDQoD
38 / 62
8264
6HUYLoRGHUHVWDXUDQWHEDU QRUPDVWpFQLFDVHSURWRFROR
&DUJDKRUiULD
50 horas
z
z
Objectivo(s)
z
z
z
Classificar as bebidas.
,GHQWLILFDUDVWpFQLFDVGHVHUYLoRGHDFRUGRFRPRVGLIHUHQWHVWLSRVGHVHUYLoRGHUHVWDXUDQWHEDU
([HFXWDUDVWpFQLFDVGHVHUYLoRGHUHVWDXUDQWHEDU
$SOLFDUDVQRUPDVWpFQLFDVHSURWRFRODUHVGHDWHQGLPHQWRQRVHUYLoRGHUHVWDXUDQWHEDU
&XPSULUQRUPDVGHKLJLHQHHVHJXUDQoD
&RQWH~GRV
z
z
z
&ODVVLILFDomRGHEHELGDV
{ 3HORSURFHVVRGHIDEULFREHELGDVDOFRyOLFDVHQmRDOFRyOLFDV
{ 3RUIXQomR
{ &DUDFWHUtVWLFDVJHUDLVJUDGXDomRDOFRyOLFD
7pFQLFDVGHH[HFXomRGRVHUYLoRGHEDU
{ 6HUYLoRGLUHWR
{ 6HUYLoRLQGLUHWR
{ 6HUYLoRPLVWR
7pFQLFDVGHH[HFXomRGRVHUYLoRGHUHVWDXUDQWH
{ 6HUYLoRjDPHULFDQD
{ 6HUYLoRjLQJOHVDGLUHWRHLQGLUHWR
{ 6HUYLoRjIUDQFHVD
{ 6HUYLoRjUXVVD
1RUPDVWpFQLFDVHSURWRFRODUHVGRVHUYLoRGHUHVWDXUDQWHEDU
{ $FROKLPHQWRDWHQGLPHQWRHLQIRUPDomR
{ $QRWDomRGHSHGLGRV
{ 2ItFLRV
{ &RORFDomRGHFRXYHUW
{ 3UHSDUDomRFDSLWDomRHGHFRUDomRGHDOLPHQWRVHEHELGDV
{ Regras de empratamento
{ 5HJUDVGRVHUYLoRGHDOLPHQWRVHEHELGDV
{ &RQWDELOL]DomRHIDWXUDomR
'HVHPEDUDoDPHQWRHUHSRVLomRVLPXOWkQHDGHPHVDV
1RUPDVGHKLJLHQHHVHJXUDQoD
8265
6HUYLoRGHUHVWDXUDQWH SUHSDUDomRHH[HFXomR
&DUJDKRUiULD
50 horas
Objectivo(s)
z
z
z
&RQWH~GRV
z
z
z
Registo de pedidos
{ $QRWDomR
{ 5HJUDVGHFRPXQLFDomRGRVSHGLGRV
{ Comprovantes
7pFQLFDVGHSUHSDUDomRHH[HFXomRGRVHUYLoRGHUHVWDXUDQWH
{ Cafetaria
{ Entradas
{ Sopas
{ Peixes/mariscos
{ Carnes
{ Sobremesas
{ Vinhos e outras bebidas
Normas de atendimento de clientes
1RUPDVGHKLJLHQHHVHJXUDQoD
39 / 62
3368
3UHSDUDomRHVHUYLoRGHEHELGDVVLPSOHV
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
&RQWH~GRV
z
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ Tipologia das bebidas (fermentadas, destiladas e estimulantes)
{ )XQo}HVRXXWLOL]Do}HVDSHULWLYDVGLJHVWLYDVUHIUHVFDQWHVRXGHVVHFDQWHVDOLPHQWDUHVGHVREUHPHVDRXWUDV
{ )LQDOLGDGHVHIRUPDVGHXWLOL]DomRGRHTXLSDPHQWRHPiTXLQDV
{ 8WHQVtOLRVHUHFLSLHQWHVDXWLOL]DUSDUDFDGDEHELGD
{ (OHPHQWRVGHGHFRUDomRHGHFRPSOHPHQWRGHEHELGDV
7pFQLFDVGHVHUYLoRGHEHELGDVVLPSOHV
{ &DSLWDomRHSUHSDUDomR
{ $SUHVHQWDomRGDEHELGDDRFOLHQWH
{ 'HVHPEDUDoDPHQWRGDVPHVDVHGRORFDOGDVSUHSDUDo}HV
{ /LPSH]DHDUUXPDomRGHXWHQVtOLRV
1RUPDVGHKLJLHQHHVHJXUDQoD
8266
3UHSDUDomRHVHUYLoRGHEHELGDVFRPSRVWDV
&DUJDKRUiULD
50 horas
Objectivo(s)
z
z
z
&RQWH~GRV
z
Bebidas compostas
{ 1mRDOFRyOLFDVHDOFRyOLFDV
{ Ingredientes
{ *UDGXDomRDOFRyOLFDGDVGLYHUVDVEHELGDV
{ &ODVVLILFDo}HVGDVFRPSRVLo}HVGHEDU
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ )XQo}HVRXXWLOL]Do}HVGDVEHELGDVDSHULWLYDVGLJHVWLYDVUHIUHVFDQWHVRXGHVVHFDQWHVDOLPHQWDUHVGHVREUHPHVDRXWUDV
{ )LQDOLGDGHVHIRUPDVGHXWLOL]DomRGRHTXLSDPHQWRPiTXLQDVHXWHQVtOLRV
7pFQLFDVGHSUHSDUDomRGHEHELGDVFRPSRVWDV
{ /HLWXUDLQWHUSUHWDomRHDSOLFDomRGHUHFHLWDV
{ 7pFQLFDVGHPLVWXUD
{ 7HPSHUDWXUDVDFRQVHOKiYHLVSDUDRVHUYLoRGHFDGDEHELGD
7pFQLFDVGHVHUYLoRGHEHELGDVFRPSRVWDV
{ &DSLWDo}HV
{ $SUHVHQWDomRGDVEHELGDVDRFOLHQWH
{ 'HVHPEDUDoDPHQWRGHPHVDVHGRORFDOGDVSUHSDUDo}HV
{ /LPSH]DHDUUXPDomRGHXWHQVtOLRVHGHHTXLSDPHQWRV
1RUPDVGHKLJLHQHHVHJXUDQoD
40 / 62
8267
$SHULWLYRVVyOLGRVHSURGXWRVGHFDIHWDULD
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
3UHSDUDUDSHULWLYRVVyOLGRVHSURGXWRVGHFDIHWDULD
$SUHVHQWDUHVHUYLUDSHULWLYRVVyOLGRVHSURGXWRVGHFDIHWDULD
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD
&RQWH~GRV
z
z
z
z
z
$SHULWLYRVVyOLGRV
{ Torrados
{ Salgados
{ Em conserva
{ Confecionados
{ Fumados
{ &DQDSpV
{ Outros
6DQGXtFKHV
{ Quentes e frias
{ Simples e compostas
Bebidas de cafetaria
Doces e compotas
Bolos
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ Carnes, peixes, mariscos, ovos, outros
{ Recheios
{ Molhos
{ *XDUQLo}HV
{ (TXLSDPHQWRVHXWHQVtOLRVFDUURGHVHUYLoRJXpULGRQPiTXLQDVHPRLQKRVGHFDIpWRUUDGHLUDVWDOKHUHVERQERQQLqUHVWDoDV
outros)
7pFQLFDVGHSUHSDUDomRHVHUYLoRGHSURGXWRVGHFDIHWDULD
{ 3UHSDUDomRHH[HFXomRGRVHUYLoRGHFDIHWDULDODQFKHVHRXWURV
{ 'HVHPEDUDoDPHQWRGREDOFmRHRXPHVDHGRORFDOGDVSUHSDUDo}HV
{ /LPSH]DHDUUXPDomRGHXWHQVtOLRV
{ $UPD]HQDPHQWRHFRQVHUYDomRGDVPDWpULDV-SULPDVSURGXWRVDOLPHQWDUHVHTXLSDPHQWRVHXWHQVtOLRV
1RUPDVGHKLJLHQHHVHJXUDQoD
41 / 62
8268
5HIHLo}HVOLJHLUDV
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
3UHSDUDUUHIHLo}HVOLJHLUDV
6HUYLUUHIHLo}HVOLJHLUDV
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD
&RQWH~GRV
z
7LSRVGHFRQIHo}HVXVXDOPHQWHVHUYLGDVFRPRUHIHLo}HVOLJHLUDV
{ Saladas
{ Sopas
{ Fast food
{ Outras
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ Carnes, peixes, mariscos, ovos, outros
{ Recheios
{ Molhos para saladas, cocktail de marisco, doces, outros
{ *XDUQLo}HV
{ (TXLSDPHQWRVHXWHQVtOLRV
3URFHVVRVGHFRQIHomRGRVSURGXWRVDOLPHQWDUHV
{ &DQDSpV
{ +DPE~UJXHUHV
{ Baguetes
{ %LIDQDVQRSmR
{ Omeletas
{ Saladas (frias, quentes, simples e compostas)
{ Outros
7pFQLFDVGHVHUYLoRGHDOLPHQWRVHEHELGDVGHFDIHWDULDDREDOFmRHjPHVD
{ 3UHSDUDomRHH[HFXomRGRVHUYLoRGHFDIHWDULDODQFKHVHRXWURV
{ 'HVHPEDoDPHQWRGREDOFmRPHVDHGRORFDOGDVSUHSDUDo}HV
1RUPDVGHKLJLHQHHVHJXUDQoD
8269
&RQIHo}HVHOHPHQWDUHVGHVDOD
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
3UHSDUDUFRQIHo}HVHOHPHQWDUHVHPVDODjYLVWDGRFOLHQWH
5HDOL]DUHVHUYLUFRQIHo}HVHOHPHQWDUHVHPVDODjYLVWDGRFOLHQWH
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD
&RQWH~GRV
z
7LSRVHWpFQLFDVGHFRQIHomRHOHPHQWDUHVHPVDOD
{ Entradas
{ Peixes
{ Mariscos
{ Carnes
{ Sobremesas (frutas e doces)
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ ,QJUHGLHQWHVFDUDFWHUtVWLFDVHXWLOL]DomR
{ &RQGLPHQWRVFDUDFWHUtVWLFDVHXWLOL]DomR
{ *XDUQLo}HV
{ Molhos
{ 7LSRVGHHTXLSDPHQWRVHXWHQVtOLRV- UpFKDXGVHJXpULGRQVUHFLSLHQWHVHRXWURV
1RUPDVGHKLJLHQHHVHJXUDQoD
42 / 62
8270
7pFQLFDVHOHPHQWDUHVGHDUWHFLVyULD
&DUJDKRUiULD
25 horas
z
z
Objectivo(s)
z
z
z
,GHQWLILFDUDVFDUDFWHUtVWLFDVDQDWyPLFDVGHSHL[HVHFDUQHV
'HVFDVFDUHFRUWDUIUXWDVjYLVWDGRFOLHQWH
7ULQFKDUFDUQHVjYLVWDGRFOLHQWH
'HVSLQKDUGLYLGLUHVHUYLUSHL[HVjYLVWDGRFOLHQWH
&XPSULUDVUHJUDVGHKLJLHQHHVHJXUDQoD
&RQWH~GRV
z
z
z
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ Produtos alimentares
{ &DUURVGLYHUVRVTXHQWHVJXpULGRQRXWURV
{ 8WHQVtOLRVGLYHUVRVIDFDVHJDUIRVWULQFKDQWHV
7LSRVHWpFQLFDVHOHPHQWDUHVGHDUWHFLVyULD
{ 3UHSDUDomRGHSHL[HV
{ 3UHSDUDomRGHFDUQHV
{ 3UHSDUDomRGHIUXWDV
&DSLWDo}HV
1RUPDVGHKLJLHQHHVHJXUDQoD
3353
3UHSDUDomRHVHUYLoRGHSHTXHQRV-DOPRoRVHVHUYLoRGH
alimentos e bebidas em room-service
&DUJDKRUiULD
25 horas
Objectivo(s)
&RQWH~GRV
z
z
z
Tipos de pequenos-DOPRoRV
{ Em sala
{ Room-service
{ Buffet
7LSRVGHVHUYLoRGHSHTXHQRV-DOPRoRV
{ FRQWLQHQWDOFDIpVWLVDQDVOHLWHFKRFRODWHVXPRVWRUUDGDVWRVWDVVDQGHVHRXWURV
{ ,QJOHVD- FDIpOHLWHWLVDQDVVXPRVRYRVSHL[HFDUQHFHUHDLVIUXWRVIUHVFRVRXWURV
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ 3URGXWRVDOLPHQWDUHVFRUUHVSRQGHQWHVDUHIHLo}HVOLJHLUDVSUp-FRQIHFFLRQDGDVVDODGDVDQGHVSUDWRVSUpSUHSDUDGRV
{ 3URGXWRVDOLPHQWDUHVFRUUHVSRQGHQWHVDXPDUHIHLomRFRPSOHWD
{ Bebidas utilizadas
,QWHUIDFHHQWUHVHUYLoRV
7pFQLFDVGHVHUYLoR-pequenos-DOPRoRVHroom-service
{ Mise-en-placeGDVVDODVPHVDVPRELOLiULRHHTXLSDPHQWRSDUDRVHUYLoR
{ 5HFHSomRUHJLVWRHWUDQVPLVVmRGRVSHGLGRVRXUHFROKDGHDOLPHQWRVHEHELGDVSDUDRroom-service
{ 3UHSDUDomRGRVDOLPHQWRVHEHELGDV
{ $SHWUHFKDPHQWRHDFRQGLFLRQDPHQWRGHXWHQVtOLRVLJXDULDVHEHELGDVQRVFDUURVRXEDQGHMDV
{ O transporte de alimentos
{ 6HUYLoRGDVGLYHUVDVLJXDULDVHEHELGDVHPVDODroom-service ou buffet,DSOLFDQGRRVPpWRGRVGHVHUYLoR
{ 'HVHPEDUDoDPHQWRGHPHVDVHVDODV
%RDVSUiWLFDVGHKLJLHQHHVHJXUDQoD
43 / 62
8271
6HUYLoRGHUHVWDXUDQWHEDU VHUYLoRVHVSHFLDLV
&DUJDKRUiULD
50 horas
Objectivo(s)
z
z
,GHQWLILFDURVGLIHUHQWHVVHUYLoRVHVSHFLDLV
([HFXWDURVGLIHUHQWHVVHUYLoRVHVSHFLDLV
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD
&RQWH~GRV
z
7LSRVGHVHUYLoRVHVSHFLDLV
{ Banquetes
{ Buffets
{ Coffee-breaks
{ Wine and cheese party
{ 3{U-do-sol
{ Brunch
{ Cocktail party
{ Porto de honra
{ Outros
7HFQRORJLDGDVPDWpULDV-SULPDVHTXLSDPHQWRVHXWHQVtOLRV
{ Tipos de iguarias e bebidas a servir
{ 0RELOLiULRHTXLSDPHQWRVHXWHQVtOLRV
Mise-en-SODFHGHVHUYLoRVHVSHFLDLV
{ 2UJDQL]DomRGRVHVSDoRVLQWHULRUHVHRXH[WHULRUHV
{ $WRDOKDGRVORXoDVFRSRVWDOKHUHVHRXWURVHPIXQomRGRWLSRGHVHUYLoRHVSHFLDO
{ 3UHSDUDomRHRUJDQL]DomRGHSRVWRVIL[RVHGHDSRLRSDUDVHUYLoRVGHDOLPHQWRVHEHELGDV
{ 3UHSDUDomRRUJDQL]DomRHGHFRUDomRGDVPHVDV
{ 3UHSDUDomRGRVDOLPHQWRVHEHELGDV
{ 'LVWULEXLomRHGLVSRVLomRGHDOLPHQWRVHEHELGDV
{ 'LVWULEXLomRGHDOLPHQWRVHEHELGDVHPEDQGHMD
7pFQLFDVGHVHUYLoRVHVSHFLDLV
{ 'LIHUHQWHVPpWRGRVGHVHUYLoRGHPHVD
{ &RUWHHDSUHVHQWDomRGHSHL[HVPDULVFRVFDUQHVIUXWDVGRFHVHTXHLMRVDUWHFLVyULD
{ Empratamento das diversas iguarias servidas
{ 6HUYLoRGHYLQKRVHRXWUDVEHELGDV
{ 5HSRVLomRGHXWHQVtOLRVDOLPHQWRVHEHELGDV
{ 'HVHPEDUDoDPHQWRGDVPHVDV
{ 6HUYLoRGHEDQGHMDGHDOLPHQWRVHEHELGDV
{ 2UJDQL]DomRHWUDQVSRUWHGHVyOLGRVHOtTXLGRVHPEDQGHMD
{ 6HUYLoRGHEHELGDVGLYHUVDVHPSRVWRIL[R
{ 6HUYLoRGHUHFROKDGHXWLOL]DGRV
{ 2UJDQL]DomRHDUWLFXODomRGDHTXLSD
1RUPDVSURWRFRODUHVGHVHUYLoRVHVSHFLDLV
{ Mesas de honra
{ 3UHFHGrQFLDV
{ Prioridades
1RUPDVGHKLJLHQHHVHJXUDQoD
44 / 62
8219
/tQJXDIUDQFHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPIUDQFrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPIUDQFrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDIUDQFHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVIUDQFHVDV
8220
/tQJXDLWDOLDQD- LQIRUPDomRWXUtVWLFDGDUHJLmR
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPLWDOLDQRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPLWDOLDQRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDLWDOLDQD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVLWDOLDQDV
45 / 62
8221
/tQJXDDOHPm- LQIRUPDomRWXUtVWLFDGDUHJLmR
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPDOHPmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPDOHPmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDDOHPm
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVDOHPmV
8222
/tQJXDHVSDQKROD- LQIRUPDomRWXUtVWLFDGDUHJLmR
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPHVSDQKRODQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPHVSDQKRODQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDHVSDQKROD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVHVSDQKRODV
46 / 62
8223
/tQJXDKRODQGHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPKRODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPKRODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDKRODQGHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVKRODQGHVDV
8224
/tQJXDILQODQGHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPILQODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPILQODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDILQODQGHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVILQODQGHVDV
47 / 62
8225
/tQJXDQRUXHJXHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPQRUXHJXrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPQRUXHJXrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDQRUXHJXHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVQRUXHJXHVDV
8226
/tQJXDVXHFD- LQIRUPDomRWXUtVWLFDGDUHJLmR
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPVXHFRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPVXHFRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDVXHFD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVVXHFDV
48 / 62
8227
/tQJXDFKLQHVD- LQIRUPDomRWXUtVWLFDGDUHJLmR
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPPDQGDULPDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVGRTXRWLGLDQR
,QWHUDJLUHFRPXQLFDUHPPDQGDULPDQtYHOGRXWLOL]DGRUHOHPHQWDU
&DUDFWHUL]DUDRIHUWDWXUtVWLFDHJDVWURQyPLFDGDUHJLmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDFKLQHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 3DWULPyQLRJHRJUiILFRHFXOWXUDO
{ $WUDo}HVWXUtVWLFDVGDUHJLmR
{ 2IHUWDWXUtVWLFDGDUHJLmR
{ *DVWURQRPLDHKiELWRVDOLPHQWDUHV
{ ([SUHVV}HVLGLRPiWLFDVVXHFDV
8272
/tQJXDIUDQFHVD- VHUYLoRGHUHVWDXUDQWHEDU
&DUJDKRUiULD
25 horas
Objectivo(s)
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPIUDQFrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPIUDQFrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDIUDQFHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU
49 / 62
8273
/tQJXDLWDOLDQD- VHUYLoRGHUHVWDXUDQWH
&DUJDKRUiULD
25 horas
Objectivo(s)
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPLWDOLDQRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPLWDOLDQRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDLWDOLDQD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU
8274
/tQJXDDOHPm- VHUYLoRGHUHVWDXUDQWH
&DUJDKRUiULD
25 horas
Objectivo(s)
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPDOHPmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPDOHPmRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDDOHPm
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU
50 / 62
8275
/tQJXDHVSDQKROD- VHUYLoRGHUHVWDXUDQWH
&DUJDKRUiULD
25 horas
Objectivo(s)
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPHVSDQKRODQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPHVSDQKRODQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDHVSDQKROD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU
8276
/tQJXDKRODQGHVD- VHUYLoRGHUHVWDXUDQWH
&DUJDKRUiULD
25 horas
Objectivo(s)
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPKRODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPKRODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDKRODQGHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU
51 / 62
8277
/tQJXDILQODQGHVD- VHUYLoRGHUHVWDXUDQWH
&DUJDKRUiULD
25 horas
Objectivo(s)
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPILQODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPILQODQGrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDILQODQGHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU
8278
/tQJXDQRUXHJXHVD- VHUYLoRGHUHVWDXUDQWH
&DUJDKRUiULD
25 horas
Objectivo(s)
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPQRUXHJXrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPQRUXHJXrVDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDQRUXHJXHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU
52 / 62
8279
/tQJXDVXHFD- VHUYLoRGHUHVWDXUDQWH
&DUJDKRUiULD
25 horas
Objectivo(s)
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPVXHFRDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPVXHFRDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDVXHFD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU
8280
/tQJXDFKLQHVD- VHUYLoRGHUHVWDXUDQWH
&DUJDKRUiULD
25 horas
Objectivo(s)
z
,QWHUSUHWDUHSURGX]LUWH[WRVGHGLIHUHQWHVPDWUL]HVGLVFXUVLYDVHPPDQGDULPDQtYHOGRXWLOL]DGRUHOHPHQWDU
adequando-RVjVGLYHUVDVVLWXDo}HVFRPXQLFDWLYDVSUySULDVGRVHUYLoRGHUHVWDXUDQWHEDU
,QWHUDJLUHFRPXQLFDUHPPDQGDULPDQtYHOGRXWLOL]DGRUHOHPHQWDU
&RQWH~GRV
z
)XQFLRQDPHQWRGDOtQJXDFKLQHVD
{ 5HJUDVJUDPDWLFDLVGHVLQWD[HHVHPkQWLFD
{ 8QLGDGHVVLJQLILFDWLYDVSDUiJUDIRVSHUtRGRVWLSRVGHIDVHHVWUXWXUDIUiVLFD
{ $GHTXDomRGLVFXUVLYD
{ 9RFDEXOiULRWpFQLFRGRVHUYLoRGHUHVWDXUDQWHEDUDWHQGLPHQWRDRFOLHQWHFRQVXOWDGHGRFXPHQWDomRWpFQLFDSODQHDPHQWRH
RUJDQL]DomRGRWUDEDOKRGHUHVWDXUDQWHEDUH[HFXomRGRVGLIHUHQWHVVHUYLoRVGHUHVWDXUDQWHEDUHTXLSDPHQWRVHXWHQVtOLRV
SUHVWDomRGRVSULPHLURVVRFRUURVHDSOLFDomRGHWpFQLFDVEiVLFDVGHHPHUJrQFLDGHVSHGLGDHUHVROXomRGHUHFODPDo}HV
)XQo}HVGDOLQJXDJHP
{ Comparar e contrastar
{ 2XYLUHH[SULPLURSLQL}HV
{ Sugerir
{ Descrever
{ 3HUJXQWDUHH[SULPLUSUHIHUrQFLDV
{ Aconselhar
{ Apresentar
{ 3HGLUDXWRUL]DomR
'HVFULomRHLGHQWLILFDomR
{ 6HUYLoRGHUHVWDXUDQWHEDU
53 / 62
8281
&DUJDKRUiULD
50 horas
z
z
Objectivo(s)
Preparar bebidas compostas do tipo short, medium, long e fancy drinks que podem ser servidas num bar.
Confecionar bebidas compostas do tipo short, medium, long e fancy drinks que podem ser servidas num bar.
Apresentar e servir bebidas compostas do tipo short, medium, long e fancy drinks que podem ser servidas num
bar.
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD
&RQWH~GRV
z
54 / 62
8282
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
z
z
,GHQWLILFDUDVFDUDFWHUtVWLFDVHURWLQDVGRVHUYLoRGHEDUFRPDQLPDomRH[LELomRHHVSHWiFXORPRYLPHQWRVGH
flair).
,GHQWLILFDURVHTXLSDPHQWRVHXWHQVtOLRVXWLOL]DGRVQRVHUYLoRGHEDUFRPDQLPDomRH[LELomRHHVSHWiFXOR
3UHSDUDUGHFRUDUHVHUYLUEHELGDVFRPDQLPDomRH[LELomRHHVSHWiFXOR
$SOLFDURVWUXTXHVXWLOL]DGRVQRVHUYLoRGHEDUFRPDQLPDomRH[LELomRHHVSHWiFXOR
&XPSULUDVQRUPDVGHKLJLHQHHVHJXUDQoD
&RQWH~GRV
z
Flair Bartender
{ Working flair vs exibition flair
{ 8WHQVtOLRVEiVLFRVHTXLSDPHQWRHPDWHULDO
{ Mise-en-place
{ Shaker tin
{ Flair bottle
{ Copos
{ 'HFRUDomR
{ 3Up-mixes
{ 3URWRFRORGRVHUYLoR
Pouring
{ Free pouring
{ &RQYHUVmRGHPHGLGDV
{ Pour e corte
{ Free pouring FRPDPEDVDVPmRV
{ Free pouring invertido e corte
{ Jump pouring
Truques e formas de servir
{ Truques com copos
{ Truque dry Martini
{ 7UXTXHGRIyVIRUR
{ 0RYLPHQWRVHLPSURYLVDomR
1RUPDVGH+LJLHQHHVHJXUDQoD
1122
1Ro}HVHQRUPDVGDTXDOLGDGH
&DUJDKRUiULD
25 horas
Objectivo(s)
z
z
,GHQWLILFDURFRQFHLWRHRVSULQFtSLRVGDTXDOLGDGH
5HFRQKHFHUDLPSRUWkQFLDGHSURGX]LUFRPTXDOLGDGH
&RQWH~GRV
z
z
z
z
z
z
2TXHpDTXDOLGDGH
Controlo da qualidade
4XDOLGDGHWRWDO1RUPDV,62SDVVRVGDFHUWLILFDomRGHXPDHPSUHVD
Qualidade ambiental:
{ $VHPSUHVDVHDFRQVHUYDomRGRDPELHQWH
{ 3UHYHQomRGDSROXLomR
{ 5HGXomRGHGHVSHUGtFLRVHUHQWDELOL]DomRGHUHFXUVRV
Normas ISO 14000
9HULILFDomRHFRQWURORGRWUDEDOKRSURGX]LGR
55 / 62
3297
&DUJDKRUiULD
25 horas
Objectivo(s)
z
$SOLFDURVSULQFtSLRVGHDQiOLVHGHSHULJRVHFRQWURORGRVSRQWRVFUtWLFRVQRSURFHVVRSURGXWLYRGRVDOLPHQWRVGH
IRUPDDJDUDQWLUDVHJXUDQoDDOLPHQWDU
5HDOL]DUDPDQXWHQomRGRVSURFHVVRVDVVRFLDGRVDRVLVWHPD+$&&3
&RQWH~GRV
z
6HJXUDQoDDOLPHQWDU+$&&3
{ Enquadramento
{ 3ULQFtSLRVHFRQFHLWRV
{ Terminologia
{ 5HJXODPHQWDomRHPYLJRU
$SOLFDomRGRVLVWHPD+$&&3
{ Etapas e procedimentos
{ 0DQXWHQomRGHSURFHVVRV
7852
&DUJDKRUiULD
25 horas
z
z
Objectivo(s)
z
z
z
&RQWH~GRV
z
z
z
Empreendedorismo
{ Conceito de empreendedorismo
{ Vantagens de ser empreendedor
{ (VStULWRHPSUHHQGHGRUYHUVXVHVStULWRHPSUHVDULDO
$XWRGLDJQyVWLFRGHFRPSHWrQFLDVHPSUHHQGHGRUDV
{ 'LDJQyVWLFRGDH[SHULrQFLDGHYLGD
{ 'LDJQyVWLFRGHFRQKHFLPHQWRGDVrealidades profissionais
{ 'HWHUPLQDomRGRSHUILOSUySULRe autoconhecimento
{ $XWRGLDJQyVWLFRGDVPRWLYDo}HVSHVVRDLVSDUDVHWRUQDUHPSUHHQGHGRU
&DUDFWHUtVWLFDVHFRPSHWrQFLDV-chave do perfil empreendedor
{ Pessoais
-$XWRFRQILDQoDHDXWRPRWLYDomR
-&DSDFLGDGHGHGHFLVmRHGHDVVXPLUULVFRV
-3HUVLVWrQFLDHUHVLOLrQFLD
-3HUVXDVmR
-&RQFUHWL]DomR
{ 7pFQLFDV
-UHDGHQHJyFLRHGHRULHQWDomRSDUDRFOLHQWH
-3ODQHDPHQWRRUJDQL]DomRHGRPtQLRGDV7,&
-/LGHUDQoDHWUDEDOKRHPHTXLSD
Fatores que inibem o empreendedorismo
'LDJQyVWLFRGHQHFHVVLGDGHVGRHPSUHHQGHGRU
{ 1HFHVVLGDGHVGHFDUiFWHUSHVVRDO
{ 1HFHVVLGDGHVGHFDUiFWHUWpFQLFR
Empreendedor - DXWRDYDOLDomR
{ 4XHVWLRQiULRGHDXWRDYDOLDomRHUHVSHWLYDYHULILFDomRGDVXDDGHTXDomRDRSHUILOFRPSRUWDPHQWDOGRHPSUHHQGHGRU
7853
,GHLDVHRSRUWXQLGDGHVGHQHJyFLR
&DUJDKRUiULD
50 horas
56 / 62
z
z
Objectivo(s)
z
z
z
,GHQWLILFDULGHLDVGHFULDomRGHSHTXHQRVQHJyFLRVUHFRQKHFHQGRDVQHFHVVLGDGHVGRS~EOLFR-alvo e do
mercado.
'HVFUHYHUDQDOLVDUHDYDOLDUXPDLGHLDGHQHJyFLRFDSD]GHVDWLVID]HUQHFHVVLGDGHV
,GHQWLILFDUHDSOLFDUDVGLIHUHQWHVIRUPDVGHUHFROKDGHLQIRUPDomRQHFHVViULDjFULDomRHRULHQWDomRGHXP
QHJyFLR
5HFRQKHFHUDYLDELOLGDGHGHXPDSURSRVWDGHQHJyFLRLGHQWLILFDQGRRVGLIHUHQWHVIDWRUHVGHVXFHVVRH
insucesso.
5HFRQKHFHUDVFDUDFWHUtVWLFDVGHXPQHJyFLRHDVDWLYLGDGHVLQHUHQWHVjVXDSURVVHFXomR
,GHQWLILFDURVILQDQFLDPHQWRVDSRLRVHLQFHQWLYRVDRGHVHQYROYLPHQWRGHXPQHJyFLRHPIXQomRGDVXDQDWXUH]DH
plano operacional.
&RQWH~GRV
z
&ULDomRHGHVHQYROYLPHQWRGHLGHLDVRSRUWXQLGDGHVGHQHJyFLR
{ 1RomRGHQHJyFLRVXVWHQWiYHO
{ ,GHQWLILFDomRHVDWLVIDomRGDVQHFHVVLGDGHV
-)RUPDVGHLGHQWLILFDomRGHQHFHVVLGDGHVGHSURGXWRVVHUYLoRVSDUDSRWHQFLDLVFOLHQWHVFRQVXPLGRUHV
-)RUPDVGHVDWLVIDomRGHQHFHVVLGDGHVGHSRWHQFLDLVFOLHQWHVFRQVXPLGRUHVWHQGRSUHVHQWHDVQRUPDVGHTXDOLGDGHDPELHQWH
HLQRYDomR
6LVWHPDWL]DomRDQiOLVHHDYDOLDomRGHLGHLDVGHQHJyFLR
{ &RQFHLWREiVLFRGHQHJyFLR
-&RPRUHVSRVWDjVQHFHVVLGDGHVGDVRFLHGDGH
{ 'DVRSRUWXQLGDGHVjVLGHLDVGHQHJyFLR
-(VWXGRHDQiOLVHGHEDQFRVEROVDVGHLGHLDV
-$QiOLVHGHXPDLGHLDGHQHJyFLR- potenciais clientes e mercado (target)
-'HVFULomRGHXPDLGHLDGHQHJyFLR
{ 1RomRGHRSRUWXQLGDGHUHODFLRQDGDFRPRVHUYLoRDFOLHQWHV
5HFROKDGHLQIRUPDomRVREUHLGHLDVHRSRUWXQLGDGHVGHQHJyFLRPHUFDGR
{ )RUPDVGHUHFROKDGHLQIRUPDomR
-Direta MXQWRGHFOLHQWHVGDFRQFRUUrQFLDGHHYHQWXDLVSDUFHLURVRXSURPRWRUHV
-Indireta DWUDYpVGHDVVRFLDo}HVRXVHUYLoRVHVSHFLDOL]DGRV- S~EOLFRVRXSULYDGRVFRPUHFXUVRDHVWXGRVGH
PHUFDGRYLDELOLGDGHHLQIRUPDomRGLVSRQtYHORQ-line ou noutros suportes
{ 7LSRGHLQIRUPDomRDUHFROKHU
-2QHJyFLRRPHUFDGRQDFLRQDOHXURSHXHLQWHUQDFLRQDOHDFRQFRUUrQFLD
-2VSURGXWRVRXVHUYLoRV
-2ORFDODVLQVWDODo}HVHRVHTXLSDPHQWRV
-$ORJtVWLFD WUDQVSRUWHDUPD]HQDPHQWRHJHVWmRGHVWRFNV
-2VPHLRVGHSURPRomRHRVFOLHQWHV
-O financiamento, os custos, as vendas, os lucros e os impostos
$QiOLVHGHH[SHULrQFLDVGHFULDomRGHQHJyFLRV
{ &RQWDFWRFRPGLIHUHQWHVH[SHULrQFLDVGHHPSUHHQGHGRULVPR
-Por sector de atividade/mercado
-3RUQHJyFLR
{ 0RGHORVGHQHJyFLR
-Benchmarking
-&ULDomRGLIHUHQFLDomRGHSURGXWRVHUYLoRFRQFHLWRPDUFDHVHJPHQWDomRGHFOLHQWHV
-Parceria de outsourcing
-Franchising
-(VWUXWXUDomRGHUDL]
-Outras modalidades
'HILQLomRGRQHJyFLRHGRWDUJHW
{ 'HILQLomRVXPiULDGRQHJyFLR
{ 'HVFULomRVXPiULDGDVDWLYLGDGHV
{ Target a atingir
)LQDQFLDPHQWRDSRLRVHLQFHQWLYRVjFULDomRGHQHJyFLRV
{ 0HLRVHUHFXUVRVGHDSRLRjFULDomRGHQHJyFLRV
{ 6HUYLoRVHDSRLRVS~EOLFRV programas e medidas
{ %DQFDDSRLRVSULYDGRVHFDSLWDLVSUySULRV
{ Parcerias
'HVHQYROYLPHQWRHYDOLGDomRGDLGHLDGHQHJyFLR
{ $QiOLVHGRQHJyFLRDFULDUHVXDYDOLGDomRSUpYLD
{ $QiOLVHFUtWLFDGRPHUFDGR
-Estudos de mercado
-6HJPHQWDomRGHPHUFDGR
{ $QiOLVHFUtWLFDGRQHJyFLRHRXSURGXWR
-Vantagens e desvantagens
-0HUFDGRHFRQFRUUrQFLD
-Potencial de desenvolvimento
-,QVWDODomRGHDUUDQTXH
{ Economia de mercado e economia social empreendedorismo comercial e empreendedorismo social
57 / 62
7LSRVGHQHJyFLR
{ 1DWXUH]DHFRQVWLWXLomRMXUtGLFDGRQHJyFLR
-Atividade liberal
-(PSUHViULRHPQRPHLQGLYLGXDO
-Sociedade por quotas
&RQWDFWRFRPHQWLGDGHVHUHFROKDGHLQIRUPDomRQRWHUUHQR
{ &RQWDFWRVFRPGLIHUHQWHVWLSRORJLDVGHHQWLGDGHVPXQLFtSLRVHQWLGDGHVILQDQFLDGRUDVDVVHVVRULDVWpFQLFDVSDUFHLURV)
{ 'RFXPHQWRVDUHFROKHUIDWXUDVSUy-IRUPDSODQWDVGHORFDOL]DomRHGHLQVWDODo}HVFDWiORJRVWpFQLFRVPDWHULDOGHSURPRomRGH
HPSUHVDVRXGHQHJyFLRVHWF)
58 / 62
7854
3ODQRGHQHJyFLR FULDomRGHPLFURQHJyFLRV
&DUJDKRUiULD
25 horas
z
z
Objectivo(s)
z
z
z
,GHQWLILFDURVSULQFLSDLVPpWRGRVHWpFQLFDVGHJHVWmRGRWHPSRHGRWUDEDOKR
,GHQWLILFDUIDWRUHVGHr[LWRHGHIDOrQFLDSRQWRVIRUWHVHIUDFRVGHXPQHJyFLR
(ODERUDUXPSODQRGHDomRSDUDDDSUHVHQWDomRGRSURMHWRGHQHJyFLRDGHVHQYROYHU
(ODERUDUXPRUoDPHQWRSDUDDSRLRjDSUHVHQWDomRGHXPSURMHWRFRPYLDELOLGDGHHFRQyPLFDILQDQFHLUD
(ODERUDUXPSODQRGHQHJyFLR
&RQWH~GRV
z
3ODQHDPHQWRHRUJDQL]DomRGRWUDEDOKR
{ 2UJDQL]DomRSHVVRDOGRWUDEDOKRHJHVWmRGRWHPSR
{ $WLWXGHWUDEDOKRHRULHQWDomRSDUDRVUHVXOWDGRV
&RQFHLWRGHSODQRGHDomRHGHQHJyFLR
{ 3ULQFLSDLVIDWRUHVGHr[LWRHGHULVFRQRVQHJyFLRV
{ $QiOLVHGHH[SHULrQFLDVGHQHJyFLR
-1HJyFLRVGHVXFHVVR
-,QVXFHVVRQRVQHJyFLRV
{ $QiOLVH6:27GRQHJyFLR
-Pontos fortes e fracos
-2SRUWXQLGDGHVHDPHDoDVRXULVFRV
{ 6HJPHQWDomRGRPHUFDGR
-Abordagem e estudo do mercado
-Mercado concorrencial
-(VWUDWpJLDVGHSHQHWUDomRQRPHUFDGR
-Perspetivas futuras de mercado
3ODQRGHDomR
{ (ODERUDomRGRSODQRLQGLYLGXDOGHDomR
-$WLYLGDGHVQHFHVViULDVjRSHUDFLRQDOL]DomRGRSODQRGHQHJyFLR
-3URFHVVRGHDQJDULDomRGHFOLHQWHVHQHJRFLDomRFRQWUDWXDO
(VWUDWpJLDHPSUHVDULDO
{ $QiOLVHIRUPXODomRHSRVLFLRQDPHQWRHVWUDWpJLFR
{ )RUPXODomRHVWUDWpJLFD
{ 3ODQHDPHQWRLPSOHPHQWDomRHFRQWURORGHHVWUDWpJLDV
{ 1HJyFLRVGHEDVHWHFQROyJLFD_6WDUW-up
{ 3ROtWLFDVGHJHVWmRGHSDUFHULDV_$OLDQoDVHMRLQW-ventures
{ (VWUDWpJLDVGHLQWHUQDFLRQDOL]DomR
{ 4XDOLGDGHHLQRYDomRQDHPSUHVD
3ODQRGHQHJyFLR
{ 3ULQFLSDLVFDUDFWHUtVWLFDVGHXPSODQRGHQHJyFLR
-Objetivos
-0HUFDGRLQWHUQRHH[WHUQRHSROtWLFDFRPHUFLDO
-0RGHORGHQHJyFLRHRXFRQVWLWXLomROHJDOGDHPSUHVD
-Etapas e atividades
-Recursos humanos
-5HFXUVRVILQDQFHLURVHQWLGDGHVILQDQFLDGRUDVOLQKDVGHFUpGLWRHFDSLWDLVSUySULRV
{ )RUPDVGHDQiOLVHGRSUySULRQHJyFLRGHPpGLRHORQJRSUD]R
-(ODERUDomRGRSODQRGHDomR
-(ODERUDomRGRSODQRGHPDUNHWLQJ
-Desvios ao plano
{ $YDOLDomRGRSRWHQFLDOGHUHQGLPHQWRGRQHJyFLR
{ (ODERUDomRGRSODQRGHDTXLVLo}HVHRUoDPHQWR
{ 'HILQLomRGDQHFHVVLGDGHGHHPSUpVWLPRILQDQFHLUR
{ $FRPSDQKDPHQWRGRSODQRGHQHJyFLR
1HJRFLDomRFRPRVILQDQFLDGRUHV
7855
3ODQRGHQHJyFLR FULDomRGHSHTXHQRVHPpGLRVQHJyFLRV
&DUJDKRUiULD
50 horas
z
z
z
z
Objectivo(s)
z
z
,GHQWLILFDURVSULQFLSDLVPpWRGRVHWpFQLFDVGHJHVWmRGRWHPSRHGRWUDEDOKR
,GHQWLILFDUIDWRUHVGHr[LWRHGHIDOrQFLDSRQWRVIRUWHVHIUDFRVGHXPQHJyFLR
(ODERUDUXPSODQRGHDomRSDUDDDSUHVHQWDomRGRSURMHWRGHQHJyFLRDGHVHQYROYHU
(ODERUDUXPRUoDPHQWRSDUDDSRLRjDSUHVHQWDomRGHXPSURMHWRFRPYLDELOLGDGHHFRQyPLFDILQDQFHLUD
5HFRQKHFHUDHVWUDWpJLDJHUDOHFRPHUFLDOGHXPDHPSUHVD
5HFRQKHFHUDHVWUDWpJLDGH, 'GHXPDHPSUHVD
59 / 62
z
z
z
&RQWH~GRV
z
3ODQHDPHQWRHRUJDQL]DomRGRWUDEDOKR
{ 2UJDQL]DomRSHVVRDOGRWUDEDOKRHJHVWmRGRWHPSR
{ $WLWXGHWUDEDOKRHRULHQWDomRSDUDRVUHVXOWDGRV
&RQFHLWRGHSODQRGHDomRHGHQHJyFLR
{ 3ULQFLSDLVIDWRUHVGHr[LWRHGHULVFRQRVQHJyFLRV
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Financiamento
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60 / 62
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61 / 62
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62 / 62