Paige L.

Wickham
El Dorado Hills, CA 95762

H: (916) 939-1596

M: (916)365-3744

WickhamPaige@Yahoo.com

MANAGEMENT - FINANCE - PROJECTS - COMPLIANCE - ANALYTICS

Senior Manager / Analyst with over 20 years proven success in a variety of finance, compliance, and strategy
execution disciplines. Leader of revenue assurance, SDLC project management, audit program development, tool
design, and complex issue resolution. Proven ability creating and developing top performing geographically diverse
teams with aggressive fiscal, analytic, reporting, and project management charters. Effective stakeholder
collaborator, influencer, and leader of transformational initiatives. Passion for excellence with a history of
achievement resulting in progressive advancement in top Fortune ranked global organizations including McDonnell
Douglas, British Telecom, MCI, and Verizon. Specialties:

Business strategy and fiscal accountability

Audit and control program development
SOX 404 testing and compliance
Risk prevention and mitigation
Big Data analytics and reporting
Policy and budget management
Transformational business initiatives
Mergers and acquisitions
New product integration
KPI and metrics dashboards

Project and Program Management

Tool design and process improvement
Formal audit engagement leader
Trend and variance analysis
Stakeholder and vendor collaboration
Performance management, hiring, goal
establishment, salary management, talent
development, and succession planning
Cloud computing control solutions
Cross functional team leadership

PROFESSIONAL HISTORY
Verizon Enterprise Solutions, formerly MCI

09/2001 - 3/28/2014

Senior/Group Manager Bill to Cash, Revenue Assurance

Directed managers and staff (15 to 75 resources) and served as advisor to the Director and Vice President providing
operational insight and noteworthy issue and business statuses for the Global Enterprise Bill to Cash Revenue
Assurance organization.
Leveraged strategic partnerships, ensured policy compliance, and defined and implemented risk mitigation
plans.
Produced and presented executive decks and reports. Established quantitative and qualitative
organizational KPIs and metrics.
Designed and implemented audit programs, performed project / program management, proposed general
ledger accruals, developed key controls, contingency plans, and produced trend variance and predictive
analytics.
Resolved material business issues, supported audit engagements, led GAAP and Sarbanes-Oxley 404
reviews, and spearheaded business enhancement initiatives.
Selected, developed, and led teams ensuring fiscal responsibility, operational charter fulfillment, continuous
process improvement, and resource optimization.
Fostered positive relationships and collaborated heavily with Information Technology, Billing, Revenue
Accounting, Sales, and all process stakeholders ensuring achievement of business requirements and
shared objectives.
Developed organizational strategies, led business transformation initiatives, managed cross-organizational
revenue recovery task teams, and participated in Lean Six Sigma and Total Quality Management programs.
Accomplishments:
Directed audit programs and projects covering $359M in monthly revenues.
Delivered 99.7% of data on-time to Billing for 12 unique system architectures.
Returned $13M to the revenue stream and pursued associated loss prevention controls.
Successfully transitioned key financial functions to new Center of Excellence location.
Award winning leader on multiple sensitive, strategic, global business initiatives

Paige L. Wickham

WickhamPaige@Yahoo.com

Page Two

Top contributor to over 75 highly technical revenue related projects, concept-to-implementation.

Designed and implemented audit programs for four new complex strategic revenue streams.
Achieved all audit and SOX deliverables on time with no material failures.

MCI

10/1996 - 08/2001

Manager II / Manger III - Billing and Data Mediation

Managed supervisors and staff for in geographically decentralized locations. Responsible for audit programs
designed to ensure timely and accurate billing (domestic and international).
Directed integration of teams, systems, and financial functions resulting from mergers and acquisitions.
Trained and developed staff, ensured operational audits were performed and that issues were resolved
completely and timely.
Produced management reports and performed trend variance analysis and predictive analytics.
Implemented process and procedural improvements, and quantitative and qualitative metrics.
Participated in internal and external audit reviews.
Supported projects by defining requirements, designing audits, controls, reports, recovery methodologies,
and performed user testing.
Designed complex tools in partnership with the Information Technology team and developed ad hoc tools inhouse as needed.
Ensured reference and procedural documentation was created and updated for critical areas of the
business.
MCI

07/1995 10/1996

Manager I Global Data Invoicing

Promoted to Manager II, Billing and Analytics
MCI, formerly British Telecom North America

10/1994 07/1995

Supervisor II - Billing Research

Promoted to Manager I
British Telecom North America, formerly McDonnell Douglas

07/1990 10/1994

Supervisor Accounting - Credit and Collections, Accounts Receivable

Promoted to Supervisor II

OTHER RELEVANT EXPERIENCE

British Telecom North America, Promoted from Fiscal Analyst to Fiscal Supervisor
Supervised team of ten collection specialists with $140M in annual accounts receivable and successfully
reduced the DSO by 13 days. Established monthly reserves for revenue credit as well as bad debt.
Provided cash application guidance to A/R. Interfaced heavily with customers, sales, and legal.
McDonnell Douglas, Promoted three times to final position of Fiscal Analyst to Fiscal Supervisor (Credit &
Collections, Accounts Receivable)
Tymshare, Inc. - Tymnet , Promoted two times to final position of Senior Accounts Payable Clerk (Accounts
Payable, and Purchasing, Total Quality Management (TQM)

EDUCATION
De Anza College - Cupertino, California
Lifelong learner completed numerous corporate sponsored management, finance, compliance, and regulatory
business courses. PMP certification training - in progress.