[Building Research_ Design, Construction and Technologies] Vitor Abrantes, Bárbara Rangel, José Manuel Amorim Faria (Eds.) - The Pre-Fabrication of Building Facades (2017, Springer International Publishing)
Michael Milakovich - Improving Service Quality in The Global Economy - Achieving High Performance in Public and Private Sectors, Second Edition-Auerbach Publications (2005) PDF