THE MILLENIALS : GEN Y & Z

THE NEW WORK FORCE:

The Challenges Posed

To Management And Leaders
21 & 22 OCTOBER 2013
PUTRA WORLD TRADE CENTRE
KUALA LUMPUR

&

THE MILLENIALS : GEN Y & Z: The New WorkForce And

The Challenges Posed To Management And Leaders

INTRODUCTION
One of the greatest challenges facing organisations today is to manage employees from different generations.
Three distinct generations are at work in most offices today, sometimes even four. There are the Baby Boomers
(born after 1945), Generation X (1961 81) and Generation Y, often called the Millennials (1982 to the
present) and Gen Z, or those born in Mid 1990s who are just entering the job market. Managers are increasingly grappling with generational differences in their work forces. Problems can arise from differing mindsets
and communication styles of employees born in different eras.
Born in the mid-1980's and later, Generation Y professionals are in their 20s to 30s and are j entering the workforce whereas the Gen Z is slowly creeping in. With numbers estimated as high as 7 million, in Malaysia,
Generation Y is the fastest growing segment of todays workforce. As organisations compete for available talent,
employers cannot ignore the needs, desires and attitudes of this vast generation.
Below are a few common traits that define Generation Y and Z:
Tech-Savvy: Generation Y grew up with technology and rely on it to perform their jobs better. Armed with

BlackBerrys, laptops, cell phones and other gadgets, Generation Y is plugged-in 24 hours a day, 7 days a week.
This generation prefers to communicate through e-mail and text messaging rather than face-to-face contact and
prefers webinars and online technology to traditional lecture-based presentations.

Family-Centric: The fast-track has lost much of its appeal for Generation Y who is willing to trade high pay for

fewer billable hours, flexible schedules and a better work/ life balance. While older generations may view this
attitude as narcissistic or lacking commitment, discipline and drive, Generation Y professionals have a different
vision of workplace expectations and prioritize family over work.

Achievement-Oriented: Nurtured and pampered by parents who did not want to make the mistakes of the

previous generation, Generation Y is confident, ambitious and achievement-oriented. They have high expectations of their employers, seek out new challenges and are not afraid to question authority. Generation Y wants
meaningful work and a solid learning curve.

Team-Oriented: As children, Generation Y participated in team sports, play groups and other group activities.

They value teamwork and seek the input and affirmation of others. Part of a no-person-left-behind generation,
Generation Y is loyal, committed and wants to be included and involved.

Attention-Craving: Generation Y craves attention in the forms of feedback and guidance. They appreciate

being kept in the loop and seek frequent praise and reassurance. Generation Y may benefit greatly from mentors
who can help guide and develop their young careers.
This Generation and the new budding millennials called the Gen Z who differ from Gen Y in certain aspects will
challenge the status quo and there will be heavy demands on the current management and leadership. Is it all
chaos?

OBJECTIVES
This Course will look into their mind-sets and will discuss how we can really work with different generations especially GEN Y to bring in changes with innovation and creativity. Properly guided, coached and mentored they
will be the greatest asset to any organisation.

WHO SHOULD ATTEND?

Directors, Managers, Heads of Department, Team Leaders, Executives, Supervisors and those who are or will be
in a position of leading or managing people that consist of different generations.

METHODOLOGY
Experiential Learning, Lectures, Group Discussion, Case Studies, Testimonies, video presentation and Reflection.

PROGRAMME
8.00 a.m. - 9.00 a.m.

Registration

9.00 a.m. - 5.00 p.m.

(Day 1 and Day 2)

SESSION 1: UNDERSTANDING THE VARIOUS

GENERATIONS - THEIR PHILOSOPHIES AND
CHARACTERISTICS
a.
Traditionalist.
b.
Baby Boomers.
c.
GEN X.
d.
GEN Y
e.
GEN Z
SESSION 2: MANAGING DIFFERENT GENERATIONS
a.
Understanding their World : Knowing your
People
b.
The Art of Walking Together
c.
Ideas for Employee Interactions
SESSION 3: LEADERSHIP AND MANAGEMENT
CHALLENGES
a.
10 Neumonics of Management
b.
10 Neumonics of Leadership.
c.
8 Results of Effective Management and
Leadership.
SESSION 4: 20 WAYS GEN Y and Z WILL
CHANGE THE WORK PLACE
SESSION 5: EXPECTATIONS OF THE NEW GENERATION ON THEIR LEADERS
a.
Expectations on Leadership.
b.
Impact on Leadership.
c.
Challenging the Status Quo.
SESSION 6: PREPARE FOR THE CHALLENGE.
a.
The Challenge.
b.
Training the New Generation: The Examplary
Model.
c.
The Coaching Path.
d.
The Maturity-Mellowness Graph.
e.
The Emotional Growth Path
Session
ising
a)
b)
c)
d)
e)

7: Communicating And InterpersonalEssentials Of Communication Skills.

Non-verbal Aspects and Impacts.
Removing Barriers.
Winning Presentation.
Managing Boundaries.

SESSION 8: ACTION PLAN AND CONCLUSION

a.
Know the Difference Between Bossing and
Leading.
b.
Modern Leadership Challenges.
c.
Understanding the Gen Y and Z Mind Sets.
d.
Facing the Challenge.

SPEAKER PROFILE
DR. RAVINDRAN ARTHUR PAUL (RAVI PAUL)
Bachelor Degree in Economics ( Hons.)
- University Malaya
MBA
- University of Wisconsin, USA
PhD (Leadership & Management)
- Jerusalem University, Chennai, India
Doctor In Ministry ( Theology)
- Jerusalem University, Chennai, India
An active member of the Asian Institute of
Management, Philippines and Malaysia Institute of
Management. He has conducted various seminars
and always been a guest speaker in leadership, teambuilding, change management and process improvement implementation, as well as conducting workshops around the Asian region.
Formerly the General Manager of Human
Resources Development and later as the General
Manager of Management Information Technology in
FELCRA BHD, and retired as the Vice President of
Management Services. Served in Felcra for 32 years.
FELCRA BHD is one of Malaysias key government
linked company. He has successfully attributed the
following task;
Ineffectiveness of the Examination System for
Promotion in the RMAF (Royal Malaysian Air Force)
Comparative study in Managing a High Security
Prison and a Minimum Youth Correctional Institution.
Solving Logistics Problems for Scattered Plantation
using MRP/DRP/LRP and JIT.
Synergetic Expansion of the Plantation Business in
Felcra
Bitting the Bullet In Setting Up E-Business Infrastructure for Govt. owned companies in Malaysia
and Overseas
Sat in numerous committees for Management
Improvement in different organizations.
Member Of the University of Malaya Senate from
1981 to 2000.
Quoted in International Whos Who (1998-2000)

REGISTRATION FORM
PARTICIPANTS

DESIGNATION

EMAIL

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ORGANISATION
CORRESPONDING ADDRESS

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CONTACT PERSON
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TERMS & CONDITIONS

1. FOR PRIVATE SECTOR
2.
3.

4.
5.

6.

- The organisers reserve the right to stop any registered delegate from taking part in the event
if no proof of payment or an undertaking letter is presented.
FOR GOVERNMENT SECTOR - A Local Order (LO) or Letter of Approval to participate must be presented before or during
the event.
CANCELLATION POLICY
- For any cancellations, kindly inform the secretariat in writing / fax 3 days before the event,
otherwise the conference fees will be billed. Replacement will / can be accepted. No refund
for cancellation made after 17 October 2013
.
REGISTRATION FEE
- RM1,650.00 per delegate.
GROUP DISCOUNT
- RM50.00 per delegate will be given for group registration of Five (5) or more from the same
organisation (same time and same billing source).
Fees to include Lunch, Refreshments and Workshop materials / documentation)
PAYMENT MODE
- All Bank Draft / Local Order / Cheques must be crossed and made payable to
WORLDWIDE CORPORATE RESOURCES SDN BHD

7. BANK TRANSFER

All enquiries must be forwarded to:-

Bank

- Maybank Berhad

Account Name

- Worldwide Corporate Resources Sdn Bhd

Account No

- 5140 5717 4708

Secretariat
GlobaleventAsia
Worldwide Corporate Resources Sdn Bhd
Level 36 Menara Citibank
165 Jalan Ampang, 50450 Kuala Lumpur
Tel: 603-4142 0960 / 4141 6378 / 2169 6347
Fax: 603-2788 3605 / 2169 6168
Email: noura@globaleventasia.com
globalevents.wcr@gmail.com
Attn: Ms Nora (HP: 016-665 6138)

www.globaleventasia.com
THE MILLENIALS
HRDF CLAIMABLE
The Fee is Claimable from HRDF under SBL Scheme
(Subject to HRDC Policies and Procedures)

PEMBANGUNAN SUMBER MANUSIA BERHAD

No Siri: 1378

MINISTRY OF FINANCE

* The organiser reserve the right to make any

necessary amendments to the benefits of this workshop.