USHA Y.

PATEL US Citizen
121, N. Bristol Dr. Bloomingdale, IL 60108 uypatel03@gmail.com
http://www.linkedin.com/in/ushapatel Cell: (630) 965-0398

SUMMARY
• Highly motivated, process-and-results-oriented System SW QA Test Engineer with 17+ years experience in all phases of
SDLC and Agile process.
• Extremely proficient in developing and executing test strategy, test plan, test cases, scripts and configuration
management for standalone, inter-system, and whole system test environments.
• Extensive experience in manual and automated SW Installation, Smoke/sanity, Functional, Integration,
Regression, White Box, Black Box, System, User Interface, Adhoc, Load, Stress testing in QA, Stage and Production
environment.
• Excellent problem identifying, analyzing, debugging and finding solution skills.
• Liaised with globally located developers, business analysts, and customer for defects resolution.
• Earned reputation as self-starter, quick learner, and detail oriented.
• Able to manage multiple projects with quality standards and achieving deadlines while working in team or independent.
• Proven ability to establish strong working relationships with internal and external customers.

TECHNICAL SKILLS

Languages: C, UNIX, Java, SQL, Perl

Software/Tools: MS Office Suite, SCMS, Brewlogger, QPST, RadioComm,
RSDLite, QXDM, Wireshark, BugZilla, TCK, JDTS, TMS (Test
Management System), WinRunner 8.0, QTP 9.2/9.0,
QC/TestDirector.
J2ME APIs: CLDC, MIDP, JTWI, FC, PIM, WMA, LLAPI
Platforms: Windows XP/2000/NT, UNIX, Linux, Solaris, BREW

PROFESSIONAL DEVELOPMENT
Present
• Attending training school for CSQA/CSTE certification and hands-on use of HP Mercury Tools.
1/04 – 4/05 System Analyst Training
• Curriculum emphasized analytical and technical skills for identifying, studying, and solving informational problems in
business organizations.
• Extensive hands-on training for System Analyst, adding technical skills in Object Oriented Analysis and Design (OOAD)
using cutting-edge development tools.
PROFESSIONAL EXPERIENCE

ESMERTEC AG, Zurich, Switzerland (Chicago Office, IL) 2/07 – 12/08

Field Support and Software deployment Test Engineer
• Performed End-to-End System integration testing, User Acceptance testing for various J2ME applications software for mobile
devices on stage and production environment.
• Worked directly with customer (Motorola) to resolve JVM SW issues during TCK certification testing.
• Participated in customer requirement reviews and analysis and finalized technical requirement specifications.
• Took charge to define and configure common test platforms and test harness for JDTS and TCK execution and
resolved discrepancies between Customer and Esmertec test results.
• Being team player gained consensus and commitment within International team on common test platforms and test
harness configurations.
• Created testing strategy for product development and certification (TCK/JDTS) for wireless device applications testing.
• Developed and executed Regression, Sanity, and Integration Test plans.
• Provided support for complex issues resolution found during and after product deployment.
• Identified, analyzed, documented, and tracked defects in Bugzilla and performed root cause analysis for all defects.
• Created and presented reports providing update on defects resolutions in daily/weekly meetings.
• Collected and analyzed logs and liaise with development team to resolve issues uncovered during testing and tracked
those issues until resolution.
• Proactively participated in process improvement of test management and release management.

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USHA Y. PATEL UYPATEL03@GMAIL.COM CELL: (630)
965-0398
LUCENT TECHNOLOGIES, Naperville, IL - Consultant (ConsultNet, LLC) 05/05 – 11/06
Software Verification and Validation Test Engineer
• Performed end-to-end integration, verification and validation of voice/data applications before deliver to customer for wireless
information system in stage and product environment.
• Developed and executed test strategies, test plans, manual End-User Test Scenarios based on customer reported
defects.
• Identified system hardware, software, and documentation defects; documented, tracked, managed and resolved defects in
Test Management System (TMS).
• Collected and analyzed logs for defects, worked with development teams, and followed up to their resolution.
• Attended weekly defect report meetings and presented progress updates.
• Took initiative and identified test cases to automate that increased productivity.
• Prepared and executed several data translations scripts (Perl) to configure wireless network equipments and various
voice/data features for 2MBHCA (2 Million Busy Hour Call Attempt) load testing.
• Enhanced team’s technical strength by organizing and providing technical presentations.
• Performed root-cause analysis on issues found during end-to-end testing and by customer.
LUCENT TECHNOLOGIES, Naperville, IL 12/90 – 12/03
Member of Technical Staff - Sr. Software Feature/System Test Engineer (7yrs)
• Planned and executed all testing activities for international SW releases.
• Member of test process team. Evaluated processes at project completion and made improvement as needed.
• Lead test team that designed, developed, and executed requirement/system test plan and mentored test team members.
• Administrated and managed Test plan, schedules, execution, results, in Test Management System (TMS) and QA process.
• Ensured that system hardware, software, and documentation defects are documented, tracked, managed and resolved in
TMS.
• Collected and analyzed logs, worked with development team and business analyst, and followed up to their resolution.
• Analyzed test results and requirement traceability metrics and reported summary in weekly meetings.
• Worked with project management and other system test groups to produce/revise the development plan, testing strategy,
test plans/schedules, staffing estimates/issues, and relevant process improvement.
• Received Department Recognition award for excellent contribution as team leader.
• Proactively participated in reviews and analysis for functional/system requirements, design, test plan, and test cases
documents to improve quality earlier in SDLC and to determine tools and other testing activity need.
• Developed and executed Requirement Test Plan (RTP) and other testing documentation including test cases and scripts
and test schedule.

Member of Technical Staff - Data Base Application Software(C/UNIX) Engineer (6 yrs)

• Designed, implemented and tested data base applications and user interfaces.
• Owned, managed, and provided consultation for several user interfaces. Received Department Recognition award for
providing an excellent consultation.
• Multiple Department Quality Recognition Awards for resolving lab and customer reported critical problems ahead of
schedule with quality to the satisfaction of customer.
• Received President’s Silver Award for delivering 3 features on a very aggressive schedule (half the normal scheduled
time) to customer. This saved Lucent $3 million in penalties.
• Investigated customer field problems with in required 24 hour response time. Received recognition award for the
excellent contribution.
• Designed, implemented and tested new and modified existing software audits in library on or ahead of schedule with
quality.
• Proactively participated in requirement, design, test plan documents and code inspections as a moderator, recorder,
reviewer, or author to improve quality earlier in SDLC.
• Worked with business analyst in defining new product requirements by educating him/her on main existing product.

EDUCATION
MS in Computer Science - GPA: 4.6/5.0
University of Illinois, Chicago Illinois
MS in Applied Physics - GPA: 3.6/4.0
BS in Physics - GPA: 3.5/4.0
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Maharaja Sayajirao University of Baroda, India