to the IT desk. After confirming that Alyson knew the location of the IT desk, Ryan
guided Alyson through the process of changing her UBIT password. After
successfully changed her password, Ryan asked Jacob to create a small Incident
Report and left. Jacob remained with Alyson and Nicole as Alyson logged out,
logged in, and logged out again in order to confirm that her new password was
functional. Jacob accompanied Alyson and Nicole back to Roosevelt.
Jacob tried to create an incident report on his personal laptop and could not.
Thinking the system was acting up, he waited until later (roughly 11 P.M.) to
repeat the process. Realizing that his laptop was not compatible with remotely
reporting the incident, Jacob went to the hall office in order to create the incident
report on the office computer. Jacob was able to log in, but repeated attempts to
create a new incident report was met with a Permission is denied response. Jacob
texted Ryan to let him know that his account was malfunctioning at 11:53 and
began to draft a report of the incident in a Word document. At 11:55, Ryan
responded to Jacobs text to let him know that he should draft the report in a Word
document and send it to Ryan via email and that Ryan would submit the report and
look in to the malfunction tomorrow (9/2). Jacob finished the summary of events at
12:22 A.M. and proceeded to send the report to Ryan via email.
Drafted by Jacob Caldwell, Roosevelt 304 Resident Advisor