ECOTEL HOTELS IN INDIA-THE NEW AGE TREND

EXECUTIVE SUMMARY
Hotels are the concept originated in the form of inns. A Hotel can be defined
as A hotel is an establishment that provides paid lodging, usually on a
short-term basis. In India , the word may also refer to a restaurant since the
best restaurants were always situated next to a good hotel. The cost and
quality of hotels are usually indicative of the range and type of services
available. Due to the enormous increase in tourism worldwide during the last
decades of the 20th century, standards, especially those of smaller
establishments, have improved considerably. Hotels are independently
assessed in traditional systems and these rely heavily on the facilities
provided.
Thus we have stated above about the hotels but there are hotels which are
environment friendly and it doesnt cause much harm to the environment
which are also known as Ecotel Hotels.Over here the Ecotel Hotels are
defined as a hotel or accommodation that has made important
environmental improvements to its structure in order to minimize its impact
on the environment. These hotels are also termed as Eco-Friendly hotels.
The purpose of learning about Ecotel is that in this age where global
warming has been a cause of concern in the world. This can be a
solution/measure taken up by hotel industry to come in terms with the
environment. Ecotel hotels are also said as hallmark of environment
sensitive hotels. ECOTEL is a great concept that any Hotel should be after.
Ecotel is a new concept in hospitality that claims to work for environment
protection and preservation. All eco-certified hotels must pass a detailed
inspection and satisfy stringent criteria designed by environmental experts.
The Ecotel certification process requires undercover inspections and staff
interviews. The first Ecotel certified hotel was hotel NEW YORK VISTA in
the year 1994. MR VITHAL KAMAT of KAMAT GROUP OF HOTELS
brought the concept of ecotel to INDIA through his hotel known as Hotel
Orchid. Hotel Orchid was the first Ecotel certified hotel not only in
MUMBAI and INDIA but also in ASIA.

This project report contains all the vital information about Ecotel hotel right
from its functioning to its contribution towards the environment. It tells us
about the hotels and the 5 globes the Ecotel hotel acquires and many more in
easy words a detail analysis regarding the Ecotel hotels. The data collected
was really very interesting. The primary data collection was really
interesting. A visit to Hotel Rodas was made regarding the project. Through
the G.M. of Rodas a detail research and analysis of working of Ecotel was
known more in depth. According to them Ecotel hotels give more emphasis
to customer satisfaction and concern for environment rather than profit
maximization. The hotel does earn a very good amount of profit but at he
same time show concern to the environment. The secondary data was
collected fro newspapers and magazines as well as Internet surfing. After
meeting the G.M of Rodas and collecting data, proper analysis was made
regarding the project.
Lot of hotels have turned into an Ecotel hotel and Ecotel drive would be
very much successful in years to come. These hotels right from the
construction to their waste disposal are formed in a way that they do not
cause any harm to the environment.

INDEX
SR NO
2

4
5
6
7

9
10

CONTENTS
What is a Hotel?
Defination
Classification
Introduction to the new concept of
Ecotel
Difference between Normal Hotels and
an Ecotel Hotel
Detail study of Ecotel Hotels
Introduction to Ecotel Hotels in Asia
In India
Analysis and Interpretation of Ecotel
hotels
Detail Analysis of Ecotel Hotels
Environment Management Systems
Case study on ORCHID-Mumbai
(Success through team work)
Benefits of cost reduction
Benefits of EMS implementation
Implementing ISO14001 THE
CHALLENGE
Questainnaire section
Case study on rodas
Question analysis on rodas
Conclusion
Bibiliography

PAGE NO
1

2-4

5-7
8-20
21-41
42-50

51-71

72-74
75

1) WHAT IS A HOTEL?
A) DEFINATION AND INTRODUCTION OF HOTEL:
A hotel is an establishment that provides paid lodging, usually on a shortterm basis. The provision of basic accommodation, in times past, consisting
only of a room with a bed, a cupboard, a small table and a washstand has
largely been replaced by rooms with modern facilities, including en-suite
bathrooms and air conditioning or climate control. Additional common
features found in hotel rooms are a telephone, an alarm clock, a television,
and Internet connectivity; snack foods and drinks may be supplied in a minibar, and facilities for making hot drinks. Larger hotels may provide a
number of additional guest facilities such as a restaurant, a swimming pool
or childcare, and have conference and social function services.
In India, the word may also refer to a restaurant since the best restaurants
were always situated next to a good hotel.
B) CLASSIFICATION OF HOTELS
The cost and quality of hotels are usually indicative of the range and type of
services available. Due to the enormous increase in tourism worldwide
during the last decades of the 20th century, standards, especially those of
smaller establishments, have improved considerably. For the sake of greater
comparability, rating systems have been introduced, with the one to five
stars classification being most common and with higher star ratings
indicating more luxury. Hotels are independently assessed in traditional
systems and these rely heavily on the facilities provided.
E.G The Taj Mahal Palace & Tower in Mumbai is one of India's most
famous and historic hotels followed by the Ritz Hotel in London, UK and
many other hotels known for its service and hospitality.

2) INTRODUCTION TO NEW CONCEPT OF ECOTEL

HOTELS:
Ecotel hotels are defined as a hotel or accommodation that has made
important environmental improvements to its structure in order to minimize
its impact on the environment.
Traditionally these hotels were mostly presented as Eco Lodges because of
their location, often in jungles, and their design inspired by the use of
traditional building methods applied by skilled local craftsmen in areas such
as Costa Rica and Indonesia.
Today the term has developed to include properties in less natural
locations that have invested in improving their green credentials.
According to this site the correct definition of an Eco Hotel is a property that
fills a majority of the following Criteria:
Dependence on the natural environment
Ecological sustainability
Proven contribution to conservation
Provision of environmental training programs
Incorporation of cultural considerations
Provision of an economic return to the local community .

Ecotel hotels are also said as hallmark of environment sensitive hotels.

ECOTEL is a great concept that any Hotel should be after. Under your
guidance, we have been very successful in PR since the certification,
receiving endless press inquiries and the saga still continues. -Junko Tsuda Hilton International, Director of Marketing & Communications, Japan .
Getting an Ecotel Certification for a hotel means that the hotel is completely
environment friendly. Each of the hotels applying for the certification need
to fulfill certain criteria and the norms set by the authorities before they are
awarded the Five Globe Certification Award. In an audit conducted by HVS
International, the 5 key areas for ecotel certification were inspected. The five
criteria for Ecotel certification which were fulfilled by The Lagoona Resort
are:

1. Environmental Commitment
2. Solid Waste Management
3. Energy Efficiency
4. Water Conservation
5. Employee Environmental Education & Community Involvement
Incidentally, the Five Globe Ecotel Certification Awards have been given to
a few select hotels the world over. In Asia, the first Five-Globe Certification
award went to the Orchid Hotel, Mumbai.

DIFFERENCE BETWEEN :
NORMAL HOTELS
MEANING: A hotel is an
establishment that provides paid
lodging, usually on a short-term
basis

ECOTEL HOTELS
Ecotel hotels are defined as a hotel
or accommodation that has made
important environmental
improvements to its structure in
order to minimize its impact on the
environment. In other words Ecotel
hotels are also said as hallmark of
environment sensitive hotels.

MAIN AIM: The main aim of hotels

is profit maximization with customer
satisfaction.

The main aim of ecotel hotels is to

build a healthier environment along
with profit maximization and
customer satisfaction . They give
more emphasis on environment
friendly aspects.

PRODUCTS USED: Hotels mostly

prefer branded products in order to
build their image.

Ecotel hotels use products that are

environment friendly and cause
minimal harm to the environment

WASTE MATERIALS: The waste,

which is generated in hotels, is
thrown away as garbage

In ecotel hotels the waste, which is

generated , is segregated as dry and
wet garbage and is recycled and used
properly.

CONSTRUCTION OF HOTEL: The Ecotel hotels are constructed keeping

construction of a hotel is in a way to
in mind their eco norms.
give posh look .
EFFECT TO THE ENVIRONENT:
Normal hotels indirectly cause harm
to the environment

Ecotel hotels are also called as ecofriendly hotels as they help in

ecological balance

3) DETAILED STUDY ON ECOTEL HOTELS:

ECOTEL- The Hallmark of environmentally Sensitive hotels

The ECOTEL Collection is an exclusive group of International inns, hotels
and resorts that define the concept of environmental responsibility in the
hospitality industry. All Ecotel certified hotels must pass a detailed
inspection and satisfy stringent criteria set by environmental experts.
The Collection began in 1994 when the New York Vista Hotel re-opened as
the world's first Ecotel certified hotel after the bombing of the World Trade
Center. Since then over 1100 hotels, resorts and inns have applied (but not
qualified) for the certification. Currently, there are only 34 Ecotel hotels in
the world, out of which only 3 are 5-star hotels with the 5-globe
certification.
5 GLOBES (CRITERIA AND INSPECTION) OF ECOTEL:
The Ecotel Certification is based on five areas of environmentalism, each of
which is designated by a Globe award. These five areas are referred to as the
cornerstones of environmental responsibility or simply as Globes. These
Globes are:

1. Energy conservation:
This requires the existence of a formalized framework to
actually reduce the energy consumption of the hotel. For
instance, whether the hotel has been designed and
constructed keeping in mind maximum energy
conservation. Factors like whether minimum lighting is
being used, the extent of involvement of the guests as well as the employees
etc. also make a difference to the final score

2. Water conservation:
Evaluates the effective conservation of water in all
departments of the hotel, across all levels. The extent to
which water is recycled and utilized is also considered an
important factor. Again, all employees are expected to be
well versed with the water conservation operations of the
hotel.
3. Solid waste management :
The hotel must effectively recycle and manage waste
wherever generated. Proper systems for collection,
recycling and disposal of these wastes in all departments of
the hotel are a must for the Ecotel certification. Moreover,
all employees of the hotel must undergo training in the
basic solid waste management techniques.
4. Employee environmental education:
Evaluates how involved the employees are in the efforts of
the hotel to contribute towards the environment. The hotel
should have training modules in place for employees at all
levels to familiarize them with the eco-friendly initiatives
of the hotel.

5. Environmental commitment:
The hotel/ resort/ inn must demonstrate the existence of a
formalized commitment towards the preservation and
enhancement of the natural environment. It must, through
all operations, activities and written statements,
communicate its commitment to the environment. For e.g.
the mission statement of the hotel/ resort must mention its environmental
dedication. Additionally, every hotel should have a green team headed by a
member of the top management ensuring that all departments are working in
consonance with the hotels mission of environmental responsibility.
Incidentally, the Five Globe Ecotel Certification Awards have been given to
a few select hotels the world over. In Asia, the first Five-Globe Certification
award went to the Orchid Hotel, Mumbai.
THE 5-GLOBE HOTELS IN THE WORLD
1. Miraval, Arizona (this was the first certified 5 globe Ecotel in the world.
Its re-certification is pending)
2. Hilton Tokyo Bay, Japan
3. The Orchid, Mumbai
4. The Benjamin, USA
5. Arco Iris, Costa Rica
6. Lapo Rios, Costa Rica
THE 5-STAR 5 GLOBE HOTELS IN THE WORLD
1. Hilton Tokyo Bay, Japan
2. The Orchid, Mumbai
3. The Benjamin, USA
4. The Uppals Orchid Delhi.

ECOTEL HOTELS IN INDIA:

1 IN MUMBAI:
HOTEL LOTUS SUITES:

The Lotus Suites-Mumbai is distinctly located in the heart of Mumbai's new

commercial center and in close proximity to the International airport in
Mumbai, there by making it easily accessible to the ever-expanding
commercial hub in and around MIDC, Sakinaka, Powai as well as the loads
of International business travelers that throng the Mumbai city.
This new venture owned by the Kamat Group Of Hotels and managed by
one of the leading companies in the hospitality industry, Concept Hospitality
Limited, boasts of 183 rooms including standard rooms, studios and Suites,

which have been aesthetically designed keeping in cognizance with the

ECOTEL principles.
While maintaining a tradition of guest appreciation and concern for the
environment, the hotel has also put a priority on health with its state-of-theart fitness center, to help the fast-paced corporate buffs stay fit and relaxed,
and rejuvenate their energy.
In addition, Lotus Suites offers one of the best amenities in a room like
tea/coffee maker, mini bar, in-room internet connectivity, two telephone
lines, designer bathroom facilities, colour television and cable service. Lotus
Suites, like most international sophisticated Business Hotel, provides you
with a trendy, vibrant, dining experience, a high-tech venue for conferences
and banquets, secretarial service, travel desk, round-the-clock room service,
thus making it a complete experience and not just a stay.

HOTEL RODAS:

Rodas Hotel a 3 STAR HOTEL, in India is among India's largest luxury

hotels located in Mumbai, Hotel Rodas 3 star is now offering
Accommodation at special internet discounts for deluxe hotel rooms in
India. Accommodation at Rodas Hotel Mumbai has an instant hotel online
reservation system with discount, for reservations made on the internet. For
bookings fill in your details and we will get back to you with our best hotel
discount offer for this Month's Specials anywhere in Mumbai , thus ensuring
guests unrivalled levels of service and luxurious accomodation near
domestic airport, hotel in Mumbai India. This online hotel is located in the
heart of Mumbai, at Hiranandani Gardens, adjacent to the beautiful Powai
Lake, only 15 minutes away from the International airport. It has well
appointed twin and double bed rooms, each equipped with T.V., direct dial
telephone, internet connectivity, channel music, mini bar, tea/coffee maker,
electronic safe and individual temperature controls, to ensure that the guest
is comfortable.
The Rodas hotels is a deluxe 36-room hotel with a proud tradition of
organizing and hosting successful meetings and hotel banquets. Ideally
suited for all banquets and functions, the Pavilion offers more than 5000 sq.
feet of area that can be effectively utilized , from a formal business
conference of 20 persons to a social evening of 400. Choose from the
Pavilion I, II or III, To add delight to your experience of majesty and
culinary pleasure; explore our restaurant Parabola ,the 24-hour South East
Asia & Continental cuisine restaurant. This 55 cover delightfully decorated
dining space also offers a very reasonably priced buffet spread on weekends
and festive days. Far East is the latest offering to the discerning patrons who
have taken to the great food and ambience at the boutique hotel. Bowling
Cafe Invites you to savour the goodies conjured by our Patisserie chefs for
your benefit.
AURA-Restrobar - Every human possesses talent, Every talent possesses
desire, Every desire needs an expression.....
Express check out for guest courtesy coach for airport pick up and drop.

2 IN DELHI

UPPALS ORCHID:

Uppal's Orchid is one of the most innovative and eco-friendly hotel in the
Capital city of India. Here you live with nature and Enjoy a luxurious stay
along with the great satisfaction that you have acted as conscientious citizen
of the world contributing your mite in preserving the delicate ecological
balance. Come to one of the Best hotel in New Delhi, the Capital of India
and enjoy the warmth and traditional Indian hospitality with all the modern

world-class comforts and luxury. Uppal Orchids is a class in itself and

maintains a distinct edge over other hotels in terms of hospitality,
environment and dining facilities. Set near the international airport, it's the
most easily accessible place to feel at home once you reach India or Delhi
from outside. This hotel has a beautiful exterior in contemporary style and a
very charming interior decorated in style and artistic taste. Here you will
come across a sophisticated cosmopolitan culture along with a dedicated
service to make your stay as comfortable as possible. Its exquisite ambience
and beauty will enthrall you and make your tour to India one of the most
memorable experiences of your life. You can also taste authentic Indian
delicacies in comfortable setting or choose from a wide range of Indian,
Mughlai, continental and Chinese dishes and a good variety of drinks. It is
not just a great place to stay, but equally great place to eat, drink and have
loads of funs. The hotel has good business and banquet halls facilities and a
fine arrangement of recreation for the guests.
3 IN KERALA

HARITHAGIRI

Located in the heart of Kalpetta town in the serene surrounding of Wayanad,

Harithagiri Ecotel is the right place to cool your mind and body. The stay
here is unforgettable as the elegant, luxurious and cozy interiors and
bedrooms take comfort to yet another level. Wake up with the sweet songs of
birds that sing for you and fell the cool, spicy morning breeze. Breathe the
refreshing, mist washed air of nature's own landscape 1000 meters above sea
level.
Soorya a fast growing business group is presently in the service sector.
Started in 1990 with business in woven sack trading, has diversified its
business activities to various related and unrelated fields such as hotel,
tourism, trading, transportation, pharmaceuticals etc. Recently it has entered

in the manufacturing sector also. Business group activities are steered by a

dynamic visionary Mr. V.M. Radhakrishnan as Chairman and he is
assisted and supported by a very strong team of highly experienced
professionals.
Hospitality business is the groups prime area. It has a chain of hotels in
different parts of the State at the catch-points of the international tourists.
Harita Hotel & Ayurvedic Village a hotel complex at Kalpetta, Kerala is
one among those.
The Mission
Passionately committed to extending warm and affectionate hospitality to
the guests either domestic or international and by continued improvement of
quality of service they are delighted.
4 IN CHENNAI

RAIN TREE HOTEL:

South
India's
first
FiveStar
Ecotel
Hotel.
The

Raintree, is an innovative, socially conscious concept, a hotel that is

committed to enhancing the guest experience while setting a new standard of
environmental responsibility. This is done by conserving natural resources,

educating and enlightening staff, and cultivating relationships with the

community - all while hosting the guest in an unparalleled atmosphere of
comfort and style .
With a constant desire to innovate and a tradition of crafting warm and
inviting surroundings, Ceebros has set its sights on the hospitality industry with the aim of bringing something new and exciting to Chennai's
hospitality arena.
It also the Fifth in India to be awarded an ECOTEL certification and
there are currently 36 ECOTEL certified hotels in the world. ECOTEL
stands for The Hall Mark of Environmentally Sensitive Hotels. The
ECOTEL collection is a group of International Inns, Hotels and Resorts that
define the concept of environmental responsibility in the hospitality industry.
We at the hotel practice to Save Energy, Water, Segregate Waste, Train the
Employees to protect the Environment and create awareness among the
community towards Environmental Responsibility. Guest awareness is also a
priority in this Environmental Responsibility
5 IN KOLKATTA

FLOATEL HOTEL:

The Hotel, a 4 star world class urban resort, floats on the River Hooghly
only a hundred yards from the shore.The Hooghly river is a center-point of
Indian history and the Floatel on the Hooghly today, between the two
Howrah Bridges, brings back that history in its splendor, a time when
Calcutta was in her finest glory.
The 61 room Floating Hotel is based on the concept of combining the best
qualities of a luxury cruise ship with the beauty of a world-class hotel

permanently anchored in the City Centre of Calcutta. The land along the
Floating Hotel consists of a promenade walkway by the river (the only one
of its kind in the city), a beautifully landscaped garden, centrally airconditioned reception areas, open air banquet halls (ideal for weddings,
book-launches, music concerts or business parties), a promenade deck (ideal
for parties, events, celebrations, meetings). All in all, The Floatel is the only
City Centre Urban Resort in India. The Floatel is one of the properties of
Manor Floatel Limited, Calcutta.
India's only Floating Hotel has been conceived, designed, constructed and
built in Calcutta by Mr. Manab Pal, Managing Director, Manor Floatel
Limited who worked tirelessly for many years and against huge odds to
create an exquisite unique river-front environment in Calcutta because he
strongly believed that a city as progressive in its ideas as Calcutta, needed a
hotel as unique and spectacular as The Floatel.
Safety Details and International Standards
Facilities at the Floating Hotel complex conforms to the criteria laid down
by Department of Tourism for a 4-star category accreditation.
The shore and The Floatel is connected by a specially designed (internatially
accredited and tested) gangway which get adjusted to the change in the
water level at high and low tides.
The model followed for the Floatel is based on conceptual design of
"Coastal Vessels" which are moored in various cities of Europe. None of the
Coastals have self propulsion. Whereas European Floatels are moored in the
sea, The Calcutta Foatel is moored in The River Hooghly.
The design of the Floatel has been made with the following criteria :
Fully loaded draft not exceeding 6 ft. (about 100% cushion over the lowest
draft available at the location)
A tested anchoring and mooring system, which is to be able to withstand all
kinds of tidal currents and bore times.
Maximum wind velocities at the location and impact of the same on the air
draft of the Floatel.

GB Marine Pte Ltd. (GBMPL), Singapore made the detailed design of the
Floatel calculating the mooring forces with the parameters indicated by
M/s.Geo Hull Ltd., and further prepared the "Estimated Intact Stability" for
the Floatel. The anchoring system was designed consisting of 4 numbers of
1.5 ton LWT Danforth anchors for extra safe anchoring purposes and
mooring to the shore with 62 mm chains.*
Based on the design made by GBMPL, the Floatel was built by M/s.Lian Yi
Ship-building and Construction Co. Ltd. (LYSCL) at Singapore. The
anchoring and mooring system were also fabricated by LYSCL at Singapore.
The entire fabrication and construction work was carried out under the
supervision of GBMPL.
The entire hull of the Floatel was tested and certified by M/s. Bureau Veritas,
Paris, at Singapore on the basis of data of Kraufkramer Ultrasonic Thickness
Gauge Tests undertaken by M/s. Scantech NDT & Inspection Pte. Ltd.,
Singapore.
The proof load test for the anchors was undertaken by M/s. ABS Marine
Services Inc, USA in Singapore. The anchor chains were tested and
approved by Lloyds Register of Shipping at Singapore.
Construction of rooms, service areas and other finishing work on the Floatel,
the detailed design and drawings were made by GBMPL. While the facilities
were being designed, MFL engaged the services of an architectural firm M/s.
Ghosh, Bose and Associates Pvt. Ltd. (GBAPL), to advise GBMPL on the
norms required for obtaining approval of various Indian authorities,
including Kolkata Municipal development Corporation, Ministry of
Tourism, Govt. of India etc. GBMPL is one of the reputed architectural firms
in Kolkata, having associated with construction of several prestigious
buildings including multi-storied office buildings, industrial complexes,
airports, hotels etc.
GBMPL, in addition to the services provided while designing the Floatel,
also conducted The Environmental Impact Study (EIS) of the project.
Presently, the Pontoon of the Floatel is classified by Indian Registrar of
Shipping (IRS - 100AI) and also Govt. Fire fighting, rescue and evacuation
certificates equivalent to the standard of Lloyds of London.

* GBMPL, based at Singapore, is engaged in providing services for Naval

Architecture, Marine project management, Shipyard Production Design,
Establishing Stability Criteria for marine vessels, Supervision of
Construction, Investigation of problems related to operation of ships and
other vessels etc. The company also rendered its services in designing a
"Floating Hotel" to be located at Indonesia.

6 IN GOA

YOGAMAGIC CANVAS:

Yogamagic Canvas Ecotel Goa is tucked at the edge of a Goan village and is
an eco-chic retreat, Yogamagic Canvas Ecotel Goa where you spend the
quiet of the day in Vedic inspired tents and some healing reiki sesions.
An eco-chic retreat, Yogamagic Canvas Ecotel Goa is two kms form the
north Goa beaches and teeters on the edge of a rural village surrounded by
golden rice paddy fields with perfect views of the sunrise and sunset. Seven
tents, each individual and spacious in white canvas, lined with hand block

rinted cotton in the seven different colours of the chakras (energy centres) in
the human body (according to ancient Vedic tradition) become your haven
for the duration of your sojourn here.
Invitged to breakfast, that is whipped up with only home grown ingredients
and divine on the taste buds. To cool you off is a drink of pineapple and
mint, very refreshing followed by mueseli with fresh fruit. And the delicious
eggs scrambled with coriander, is a taste that comes from eggs that are home
grown reveals Juliet Leary who with Phil Dane runs Yogamagic Canvas
Ecotel Goa.
As you wander through Yogamagic Canvas Ecotel Goa, a peace envelops,
and you can't help wonder aloud.
The property was originally rented in 2003 with a 12- year plan in mind to
build and develop a unique eco-hotel combining luxury and alternative
technology with nature to create a nurturing environment for the practice and
teaching of yoga whilst providing an ideal platform for rest recovery, healing
and well being. The 6000 square metres of land is, almost an island,
surrounded on two sides by a creek with paddy fields beyond, more paddy
fields to the west and a coconut grove to the north. THe land was wild and
barren save for a dozen mature (50 years plus) coconut trees and an old well
by the remaining plinth of a house long gone. The first two seasons were
spent developing the eco hotel designing and erecting luxurious Rajasthani
hunting tents, sourcing panels to provide solar power for the lighting in each
tent and the pathways, experimenting and perfecting the eco-waste
management system for the natureal composting toilets.
Yoga magic Canvas Ecotel Goa is a place that has a return factor with guests
enjoying the peace and tranquillity in rustic Goa within comfortable
environs and we leave with an assurance to return again to the quietude that
is Yoga magic Canvas Ecotel Goa.
Yoga magic Canvas Ecotel Goa is a sense of calm, swaying palm trees and
rajasthani silk flags fluttering high in the sky. surrounded by paddy fields
and a water creek home to abundant tropical birdlife, Yoga magic Canvas
Emote Goa is an oasis of peace, just two kilometres from the beach in north
goa.
whether you are looking for relaxation and tranquility or rejuvenation of

mind, body and spirit, our aim is to ease you back to nature without
compromising on luxury. sleep close to the elements in spacious rajasthani
hunting tents or in the maharani suite of the main house with it's own
veranda overlooking the zen gardens and pool.
Yoga magic Canvas Ecotel Goa tents feature solar halogen lighting, natural
composting toilets and waste management using EM (effective micro
organisms).
The hot showers get their heat directly from the sun. where possible
buildings are constructed from locally sustainable materials such as mud,
clay, stone, bamboo, jute, wood, palm leafs and cow dung.
Yoga magic Canvas Ecotel Goa swimming pool is surrounded by water
gardens with lilies and lotus flowers, an island with waterfalls and an
infinity edge overlooking the paddy fields beyond . there is a cabana for
shade and plenty of pool side sunbathing areas with cushions, bolsters and
low tables whilst the nearest beach is just five minutes away by taxi or
rickshaw.
Yoga magic Canvas Ecotel Goa food is imaginative, unique and healthy
using the finest spices, fresh coconuts and lots of love. organic vegetables,
healing plants, herbs, fruits, nuts and spices are all grown in and around
Yoga magic Canvas Emote Goa. Indian cooking lessons available by
arrangement.
At Yoga magic Canvas Emote Goa you can dine under the stars by
candlelight, breakfast by the Pool on low tables amid colourful saris draping
the palm fringed roofs or eat in the tower restaurant overlooking the creek
with eagles circling overhead and buffalo grazing in the distance

The greatest thing in life is to keep

your mind young.- Henry Ford
5 ) INTERPRETATION AND ANALYSIS:
EMPLOYEE WORK AND FUN ANALYSIS:
Modern-day HR training in hospitality gets more humane than ever as it tries
to strike a balance between imparting technical knowledge and emotional
support to employees for them to deal with the work environment better
Training directors in organisations are keenly looking at identifying the
Strengths, Weaknesses, Opportunities, Threats (SWOT) of employees, which
directly translates into output. Identification of training schedules for
employees therefore becomes crucial to achieve the company's goals. Focus
on individuals then becomes top priority
Organisations have understood that emotional quotient has a strong impact
on the result and it is considered at par with intelligence quotient. Some
methods followed in this regard are:
Feedback session with new employees after the first 10 days
Monthly departmental meetings with staff and general manager
Involvement of staff in monthly HR initiatives
Continuous growth and learning through training and development
Information garnered from the above is evaluated and steps are taken to take
care of the emotional aspect of employees. Seniors, colleagues, guest
comments and general observations by the non-departmental seniors broadly
help to calculate employee potential. Pushpinder Kumar, vice president &
general manager of Uppals Orchid - An Emote Hotel, opines, "Even group
(social) activities help bring out positives about staff like initiative, team

spirit, energy levels, innovativeness, etc. While it should not be seen as if the
staff is under scrutiny all the time, it is certain that in a sector like
hospitality, a 24x7 approach for the 'best' is a must."
Physical quotient .
Training is also viewed as need-based. Nevertheless, HR activities use
various physical aspects to judge an individuals' capacity (or SW of SWOT).
Kumar lists some outdoor activities that can throw light on vital leads:
Games and sports: Team work
Outdoor training: Exposure to other operations, solution finding
Talent contests: Identifying and utilising talents of juniors and colleagues
effectively
Dental camp: Personal hygiene
Cafeteria theme lunches: Planning and organisation skills
Street cleaning campaigns: Community service
The cross-training requirement for an employee provides vertical as well as
horizontal growth patterns. Such training requirement is also part of the
regular training programme of many organisations. Pushpinder Kumar, vice
president and general manager at Uppal's Orchid - An Emote Hotel, says,
"Someone may be better at communication while another may be good at
strategising and planning. These aspects are keenly noticed and people are
utilised accordingly to get the best team output."
Eight more hotels to get Emote certification
Around eight new hotels, including three resorts, across the country are
slated to get their Emote certification in the next one and a half years. This
would be a refreshing change as the existing Ecotels in India are mostly
managed by Concept Hospitality or owned by Kamat Hotels. The properties
in Mahabaleshwar, Lonavla, two in Goa and Pune, Hyderabad and
Bangalore, are all upcoming hotels in different stages of construction and are
in the process of getting certified.
Speaking to Express Hospitality, Harinakshi Nair, senior associate, Emote
certification, from HVS International, said, "Hotel Gautham in
Mahabaleshwar will be the first to get its certification next month. Only the
properties in Hyderabad and Pune will be managed by Concept Hospitality,
while the others are new, individual groups in the industry."
In an effort to include more hotels in Emote collection, HVS International
also plans to certify properties in Sri Lanka, Nepal, Pakistan and other
neighbouring countries in the next five years. Nair emphasised, "We do not

want to have a large number of hotels as Ecotels, as we want to maintain the

exclusivity attached to this concept and want to certify only the best."

CONCEPT
HOSPITALITY
CONCEPT HOSPITALITY LTD. (CHL) is a conception of a team of
hotel consultants and experts formulated in July 1996 in Mumbai, India's
Commercial Capital. CHL sets up and operates Restaurants, Hotels, Clubs
and Resorts for different owners, and is the Management Wing of Kamat
Hotels (India) Limited.
This submission outlines the strength of CHL's Management System,
incorporating the decentralized profit orientated management philosophy
which has consistently produced the best possible returns to hotel owners
and the highest levels of guest satisfaction. It details CHL's sales and
marketing network, and the "state of the art" teamwork - which is the ability
to work together towards a common vision. It illustrates how CHL has
earned a reputation as an industry leader in setting up and certifying
environmentally friendly hotels, with a full range of training programs, each
of which has been adapted for the various cultures and environment, within
which it operates the hotels.
CHL has had a presence in India for over 10 years and so understands and
has adapted its systems and management to the values and culture of India.
CHL does not believe in the total imposition of western systems and
management concepts, but an integration of these with the prevailing culture
to maximize both employee productivity and guest satisfaction to achieve
the highest possible returns for the property owner.
Our Mission:
To create a group of Corporate Hotels, which are efficient and friendly and

also environmentally sensitive.

Our Strategies:
We have developed strategies to help hoteliers/entrepreneurs increase the
value of their investments and this has paid rich dividends as more and more
travellers are becoming conscious and choose to patronize our group of
hotels, which are environmentally friendly and most of them certified as
Emote Hotels. Environmentally sensitive travellers are the fastest growing
segment in the Travel Industry.

CHL MANAGEMENT
Operational Structure :
The Chairman & Managing Director Mr. Param Kannampilly, who is an
experienced Hotelier, a Fellow of the Institute of Hospitality, London and
also a Fellow of the World Academy of Productivity Sciences, heads the
Company.
The organizational philosophy of CHL is based on a 'hands-on' corporate
office providing support services in the field of Operations, finance and
administration, technical services, human resource development, sales,
marketing, product development, MIS and reservations. Specialist
consultants are added where necessary.
Managed by it's Chairman & Managing Director - Mr. Param Kannampilly,
and assisted by it's CEO - Mr. Pushpinder Kumar, properties under it's
management are broken down into strategic areas, managed by Vice
Presidents, who are responsible for generating profit with defined guidelines.
The VP's are in turn supported by area specialists in financial control, human
resources development, sales and marketing.
HOTEL MANAGEMENT:
CHL BRANDS
CHL operates across a broad spectrum of markets from standard to deluxe
hotels, apartment hotels, boutique hotels & time-share properties (in

conventional star terms, from three to five star hotels). Although it does not
own a brand of its own, it has the rights to operate hotels under the Orchid
banner (5 Star) or the VITS banner (4 star), O Hotels, Gadh Heritage Hotels,
Wall Street - Corporate Business Hotels, Rodas Boutique Hotels, Lotus
Resorts, etc. which are ownership brands.
The Orchid
Environmentally friendly - Emote
The Orchid Brand is an "environment friendly - business - luxury ", as
opposed to a chain, of deluxe and first class hotels and resorts, all
individually designed to reflect the personality and distinctive characteristics
of the locations in which they operate. The Orchid offers the finest in
accommodation standards and facilities, highly personalized service in
Prime City locations.
VITS
Guest Rest Best
VITS is an innovative "mixed use" four star luxury business hotel brand,
with the prime market being mid market business / leisure travelers.
Presently Located in Mumbai, the hotels offer quality accommodation, both
for the transient guest and long staying guests, a part of the available
accommodation can also be pre-sold on time-share basis.
LOTUS RESORTS
Relax, Peace & Tranquil
Leisure Resorts, with three - four star facility, which breathe an ambience of
fun, frolic and excitement, be it beachside, valley or hillside.
RODAS
Boutique Hotels
Three star Boutique Hotels with well appointed guest rooms, food &
beverage outlets and state of the art conferencing facility.

MARKETING:

Positioning a new hotel in the market place is a very important aspect of

marketing. With spiraling prices and huge costs of development, it has
become mandatory to implement innovative ideas for marketing a hotel. It is
equally important to understand that the development itself is a long process
and as such the hotel industry has a long gestation period. To partly fund the
project cost, some of the projects are designed as multi use projects in which
a certain percentage of the hotel rooms are pre sold, so that the owners have
some capital. The marketing division has devised a unique strategy to
market the rooms in advance and thereby raise funds required for
implementation of project and also underwriting occupancy. Concept
Hospitality Limited is aware of the fact that hotels generally work at 70%75% occupancy. It is thus imperative to presell/underwrite 25-30% of the
room inventory to ensure 100% occupancy. The marketing plan has received
approval from all professional quarters. The company has entered into an
understanding with Himco (India) Limited for marketing its hotel project.
SALES / MARKETING & P R
Apart from dedicated sales team for each hotel, we also have Sales &
Marketing Offices in the Metros of Delhi, Mumbai, Kolkata, Chennai,
Ahmedabad, Pune and Bangalore. We have already tied up for a sales offices
in Singapore and would shortly be opening one in Doha, Qatar

The unexamined life is not worth

living.- Socrates

 DETAIL ANALYSIS OF ECOTEL HOTELS:

IN MUMBAI
1. HOTEL ORCHID
ADVANTAGE:
Strategic location:
Close to the Domestic and International Airport
Near the Industrial and Commercial districts
Easy access to theatres, entertainment and shopping.
Courtesy Coach / Car Pick up to and from the airport for arrivals and
departures.
Interactive Television State of the art television systems are installed in
every room. These interactive televisions allow you the facility of checking
your room bills, placing room service orders, and checking your messages.
The interactive television also allows our guest the convenience of checkingout from the comfort of his room as part of the express check-out facility
offered by The Orchid.
Express Check out
Free Cable T.V
Business Lounge
Room Internet Service The service, provided by Worldroom Connect
allows the business travelers using a LAN-equipped laptop computer to
simply plug in and start working. There is no dial-up access required and no
reconfiguration of the laptop computer or printers.
EVERGREEN CLUB:

Customer Relationship Management (CRM)

Orchid Evergreen is the Customer Relationship Management (CRM)
program at The Orchid for the guests who are staying with us.
As part of the program the guests who become members of the program earn
points for all eligible spends in the hotel. Once they earn the points they can
redeem the same for rewards like a holiday package to Goa, watches, etc. Or
donate the points earned by them to the "Green Account". The points so
donated will be used for promoting the eco-friendly causes supported by The
Orchid. As part of the same program we have contacted some NGO's to
support us and lend credibility to the drive.
PROJECTS UNDERTAKEN BY ORCHID
Ask not what the Environment can do for us but what we can do for the
Environment."
Spreading the Message Through Environment Days Advanced Locality Management (ALM) Trust 2002
The Orchid launches ALM trust, felicitates environmentalists on World
Environment Day The Orchid Asia's First Emote observed World
Environment Day by organising a series of events which included a
felicitation of environmentalists, launching The Orchid Advance Locality
Management (ALM) trust and conducting an energy efficiency seminar
The CMD of Kamat Hotels (India)
Ltd, Vithal Kamat and Chief
Secretary, Government of
Maharashtra, C Ranganathan
launched The Orchid Advance
Locality Management (ALM) trust.
The trust is going to act as a platform
for all the ALMs of the city and is

going to guide them to pursue various environment friendly programmes.

Besides that five ALMs registered with the trust would be awarded.
The trust, which would be actively supported by the government, would help
in inculcating environment consciousness among the citizens of the city. The
trust would also provide support in terms of educating the ALMs. Apart
from the launching of trust, a 12-year old student, Shradha Teli and four
others were felicitated for their contribution towards the cause of
environment.
The other four are Ajit Kumar Jain
(Officer on Special Duty) for Solid
Waste Management, Shrikrishna
Shripad Bhagwat (Officer on
Special Duty) for Advance Locality
Management (ALM), Mrudula
Saptrishi, a technical director with
Vermigold Ecotech Pvt Ltd and Times
Foundation. Shradha Teli has been
selected for a project- " Dyeing with eco-friendly natural dyes", which she
did for the state level science exhibitionheld at Wardha. A student of JB
Vacha school, Mumbai, Shradha bagged 2nd position among 270 schools,
which participated in the exhibition. The Times foundation has been choosen
for the various environment related issues, it has taken up from time to time,
since its formation.
The two OSDs with the
Brihanmumbai Municipal
Corporation, Ajit Kumar Jain and
Shrikrishna Shripad Bhagwat have
been spearheading the ambitious
project of making Mumbai garbage
free. The project launched by their
combined efforts has been
successfully turning more than 30
tonnes of garbage into manure. Whereas,Mrudula Saptrishi, successfully
executed India's first vermicomposing project to process five tones of market
vegetable waste per day, which now produces more than 500 tones of 100
per cent natural organic manure at Dadar, besides Executing vermiculture
project for The Orchid . Besides that an energy efficiency seminar was also

conducted for the hotel industry in the morning. The technical director of
Kamat Hotels, P Kannampilly spoke about the various measures adopted by
The Orchid, which has resulted in saving precious energy.
Commenting on the initiative the CMD of Kamat Hotels, Vithal Kamat said,
"this is yet another programme launched by us to make our
contribution towards the environment". "Recognising people's effort is
going to instill a confidence not only in them, but would also motivate
others to do well too", he added.
What is ALM ?
Advance Locality Management
Advance Locality Management
(ALM) as the name suggests is a
concept to manage the locality and
its sorroundings. Undertaking
projects to beautify the city is doing
the same. As a first step towards it,
the garbage and filth of the area is
segregated and removed with the active participation of local authorities and
citizens. Subsequently various projects such as building a vermiculture
plant, tree plantation drive and other beautification projects are undertaken.
Apart from reducing the pressure on BMC to pick the garbage, it also adds
up as a means of earning for the said ALM . The concept of Advance
Locality Management (ALM) is existing in the city for quite sometime.
Infact, it was in the year 1997 that it was first implemented at Joshi Lane,
Ghatkopar. The idea behind ALM is to promote a partnership between the
citizens and the municipal corporation. As on today there are over 500
ALMs in the city. Though the ALMs have been working for sometime, there
is no coordination between the various ALMs. With the The Orchid ALM
trust coming into being, a new dimension would be given to the whole
concept of locality management.
With the government endorsing the trust and the OSD of ALM, Shrikrishna
Shripad Bhagwat actively participating in it, the trust is going to act as a
platform for the BMC, police and citizens. Apart from this various seminars
and other projects would be conducted by the trust to educate the citizens..
Moreover a team led by the environment officer of the Orchid would
conduct surprise checks on the ALMs and would award prizes for various
projects undertaken by them.

1 LOTUS SUITES
WELLNESS CLUB
Stay fit at Wellness Club.
Monsoons can be such a romantic season. Or sometimes an embarrassing
one. The difference can be just a few extra kilos.
Obesity causes arthritis, high blood pressure, high cholesterol and high
blood sugar that can lead to hypertension and diabetes. Inactivity and
overeating are the major causes amongst others like metabolism, genetics
and fat cell development. It's no secret that any one of these result in
shortening the life span.
Research has shown that losing as little as 5% of your body weight can
greatly improve your health. The more you lose, the more you gain.
Its just that body weight, and even body fat for that matter, do not tell us as
much about our health as lifestyle factors, such as exercise and the foods we
eat. The important thing is to exercise regularly.
It will help you cut down the fats and make you fit.
And needless to add, healthy.
You won't repent it.
The next time you have to squeeze into the old top from college days.
Or when you want to slip into those old colourful bangles.
Or enjoy a romantic walk under an umbrella with your lover.
Staying fit helps. Try it. Its not that difficult.
Stay fit with Wellness Club.
At Wellness Club, we take the work out of the workout. Modern facilities

including a gym and fitness center with trained instructors and state of the
art equipments.
A nutrition center with scientific ssliming and body shaping.
A cycling studio.
A massage and Steam center.
A health and calorie place.
A leisure pool.
A leisure room.
A pool and snooker room.
Its a complete package. See? With us, staying fit is easy. And it always
helps!

ADVANTAGES TO BE AT LOTUS SUITES:

Advantage to be at Lotus Suites.
Strategic Location:
Close to the Domestic and International Airports
Accessible to Commercial hub like Bandra-Kurla Complex, MIDC , SPEEZ,
NSE Exhibition Centers.
Easy access to theatres, entertainment and shopping.
Internet Service :
Internet is become very essential facility for the valuable guest to check the
e-mail, for down load the presentation and for many important reasons in
Lotus Suites. Wireless Internet service is powered by

Adino Telecom Ltd. is a joint venture between ONIDA and ENKAY

TELECOM, which provides complete fixed broadband wireless access
solutions. The wireless Internet service is available at guest rooms,

conference rooms, banquet hall, restaurant and business center in Lotus

Suites.
Swimming Pool
Complimentary Airport Transfers.
A Travel Desk For Onward Arrangements
Same Day Laundry/Dry Cleaning Service.
ENVIRONMENT COMMUNITY:
Prize Winners of Harvest to Harness (H2H) 2004
Winners of the H2H were felicitated in a ceremony held at Ruia garden,
Grant Road on Nov 26. The various entries received were displayed for the
assembled guests . Out of the entries received Naval Dockyard and St
Catherine's Home along with __village were declared winners. Hon. Shri
Jagannath Hege, Sheriff of Mumbai felicitated the winners. Mr Vithal
Kamat, Chairman and Managing Director, Lotus Suites, Rudolf D' Souza,
Trustee, Eureka Forbes Institute of Environment and Roshni Udyavar of
Rachna Sansad Institute of Environmental Architecture represented the three
organization associated with the event

Mega eco quiz - October 2004

Over months of conducting weekly eco quizzes, this day saw winners who

were seated at the hot seat - the mega eco quiz. This quiz saw 1 winner who
withstood the firing of over 70 questions and several competitors. Mr.
Kailash (engg) was then bestowed with a cash prize cash voucher of Rs.
750/- for his excellence.

Beach clean up - Sept 2004

Post Ganpati immersion we saw vibrant green team members front end the
cleaning up of Juhu beach of all garbage and remains. Once again working
towards a cleaner and greener world.
Harvest to Harness Contest 2004
The first Rain water Harvesting Contest - Harvest to Harness 2004 was
launched at the Maharashtra Nature Park. The objective of the contest was to
come to a solution for harvesting rainwater in Mumbai. The contest received
45 entries. Delegates from Mumbai came in on this day to educate staff and
invitees on the importance of harvesting rainwater and the after effects of
drawing water from the earth resources. The event was jointly organized by
The Lotus Suites in association with Eureka Forbes & Rachna Sansad.

Eco skit - 15th august 2004

This day a few team members of lotus suites enacted a skit at Cirkus Cirkus
and brought forward horrifying facts, of how we destroy our beautiful world.
The lotus green team along with our resident guests pledged an oath to
protect our earth.

No tobacco day - May 31st 2004

Over 100 underprivileged children painted on paper their true feelings of the
ill effects of smoking. At our very own Cirkus Cirkus a skit was enacted by
them encouraging all against active and passive smoking. Mr. Arshad Warsi
added glamour to this day by bestowing the winners with prizes. A day to
remember - the message of no tobacco was translated well.

World earth day - April 22nd 2004

This day saw an Emote gesture by the green team members of lotus suites.
Nearly 700 Tulsi saplings were distributed in Seepz, Andheri Kurla & MIDC
encouraging corporates towards protecting and preserving our mother earth.
Grow more trees was the message delivered and was appreciated well by
friends and corporates alike.

World water day - March 22nd 2004

The essence and importance of water conservation was announced to all our
neighbours. The green team members expressed this concern by a gesture of
mineral water bottles being distributed, and tagged along a strong yet
truthful message of the water conservation to all.

World Environment day

- Kaun banega eco pati quiz 05th June 2005 - A mega eco quiz with slogan
competition "Kaun Banega Eco Pati" was conducted. This day saw winners
who were seated at the hot seat - the mega eco quiz. This quiz saw ' Eco Pati'
Dr. Chaitali (wellness club) as the eventual winner of cash prize of Rs.
1000/- & departmental team quiz winners comprising of Mr. Ashok (Pur),
Ms. Sagina (HR), & Mr. Nagraj (Stores) were bestowed with a cash prize of
Rs. 1500/- for their excellence.

Earth Day - April 22

On the occasion of Earth Day a poster painting contest was organized by
Lotus Suites. The winners as decided were. 1st prize - Mr. Sreerem Sugathan

(Wellness Club) winning a dinner for two at the Orchid Hotel. 2nd prize Mr. Sharad Chandrameher (Engg) winning a dinner for two at the Rodas
Hotel, 3rd prize - Mr. Vikrant Lad (Engg) winning a dinner for two at
Starters & More. Consolation prize was bestowed on Mr. Srinibas (Serv)
winning a one kg cake for The Lotus Suites Mumbai

World Water Day - March 22

Launch of Rain Center: Lotus Suites along with Eureka Forbes Institute
of Environment and Rachna Sansad launched the Rain Harvest Center. The
launch took place on the occasion of World Water Day - March 22. On this
day the assembled audience of about 100 Mumbaikars came together at the
unique Euro Enviro Park and took the '5 Point Pledge' to follow practical
water savings tips everyday that would result in each of them saving 40,000
litres of water annually. This translates to a savings of 2 Million Litres of
water.
Those present at the function included ALMs of Mumbai, NGOs working in
the field of Water Conservation, Environmentalists, School/College
Principals and prominent citizens and corporates of Mumbai, who have
committed to promoting the '5 point pledge card' to every Mumbaikar they
come across.

The 'Water Harvesting Centre' is for education, demonstration and guidance

on Rainwater harvesting. It has live models of rainwater harvesting on
permanent display and documentation of actual work. Consultancy on
Rainwater harvesting at sites will be provided without cost. This is the
second joint initiative of the three organizations after the successful first ever
'Harvest to harness' rainwater harvesting contest last year

VERMICULTURE

The Lotus Suites practices waste segregation at all levels of waste output.
Thus we are able to segregate the dry waste from the wet. The wet garbage
is then compost at source. Onsite composting pits ensure that we are able to
degrade our wet waste and reuse the compost as organic manure
Further we have also initiated the Nirmalya Composting. All our team
members bring their Nirmalya (flowers offered to deities) which is collected
and composted in a special pit. The Nirmalya that is commonly thrown into
the seas, is composted onsite thus not adding onto the existing water
pollution.
IN ALL TOGETHER WE HAVE - 7 PITS
SIZES OF PITS ARE - L -5.5 `, W -2.5 `, Ht - 2.5`
EACH PIT HAS SEVEN LAYERS
ROUND PEBBLES
PRE - WASHED COARSE RIVER SAND
SOIL MIXED WITH PROCESSED COWDUNG
DRY SUGAR CANE BAGASSE
PROCESSED SOIL WITH VERMICASTING
AGAIN DRY SUGAR CANE BAGASSE

PROCESSED SOIL WITH VERMICASTING & LOTS OF PRODUCTIVE

EARTHWORMS.
THE ABOVE BEDS ARE STRUCTURED FOR THE PROPER
FACILITATION OF VERMICULTURE PROCESS.
TIPS
Oxygen:
Worms are aerobic digesters. They require oxygen just as we do. It diffuses
through their skin and they exhale carbon dioxide by the same process. If
their environment becomes anaerobic, they will seek more favorable
conditions. The louvered vents in The Worm Farm bin provide enough
oxygen for the worms to survive, but it is recommend that you periodically
fluff the bedding with a garden fork or trowel to help aerate it.
Temperature:
Redworms( Eisenia Foetida ) are most active at room temperature. However,
they will tolerate
a range of +40F to +85F. If the worms freeze, they will die. The
Vermiculture Pits are kept out of direct sunlight.
pH:
This is the single most important condition to monitor regularly.Extremes in
either direction may damage or kill worms. A pH between 7 & 8 is ideal for
Redworms.High pH (alkaline): Adjust by adding a mixture of three (3) parts
water to one (1) part white vinegar. Low pH (acid):adjust by adding crushed
egg shells, oyster shell fluff, powdered limestone (not hydrated lime), or
even baking soda. Egg shells work best or you can use athletic field lime.
Excessive quantities of coffee grounds, orange, lemon or other citrus peels
are acidic and can contribute to low pH conditions.

Light:
Although worms have no eyes, the sensory receptors in their skin are
sensitive to light, particularly light of mixed wavelengths. When exposed,
they will bury themselves in their bedding and will stay there until it is dark
again.
Reproductions:
Redworms reproduce quickly and frequently. You will discover small, oval

shaped cocoons throughout the bedding. Each cocoon contains one to

several baby worms and will take several weeks to hatch. Baby worms look
like tiny, white threads. An egg-shell is added to the bedding because worms
requires some calcium to reproduce. The worm population is controlled by
the limitations of their environment, so you don't have to worry about being
overrun by worms.
Vibration:
Redworms will try to leave their home if it is located on or near a source of
vibration (e.g. on top or next to a refrigerator).

You can learn new things at any

time in your life if you're willing to be
a beginner. If you actually learn to

like being a beginner, the whole

world opens up to you. - Barbara
Sher
6) ENVIRONMENT MANAGEMENT SYSTEMS
- A Tool for Greening the Hotel Industry
Hotel industry, because it sees itself as environmentally "clean", has been
relatively slow to acknowledge the fact that it is the most resource
consuming industry.
One of the most critical elements of becoming an environment-friendly hotel
is the adoption of a new culture that extends throughout the hotel
organisation, and between the hotel and its guest, local community, and even
its vendors.
Today, hotels have implemented environmental programs such as water
conservation, composting and maintaining gardens in the city, but it is
typically not done as part of a larger management system, nor is it integrated
with other environmental programs. The EMS can be viewed as the
integration of multiple environmental programs. In fact, environmental
programs are typically designed to address a specific environmental problem
or issue such as recycling or composting solid waste; or are focussed on a
specific department such as a linen reuse program in housekeeping and
laundry. In some instances, particularly for smaller hotels, environmental
programs may involve multiple properties, such as sharing the cost of a
bottle for glass recycling, selling the food waste to the piggery.
An EMS takes the following approach to address its environmental issues
(or aspects as they are referred to in the standards).
The core team is formed with one member from each department of the
hotel. The team is co-ordinated by the Management Representative (MR).
First step is to identify the inflow and out flow of each activity of each
department and then identify the related Environmental aspect and
l
impact. (under consumption of energy, water, paper, generation of solid
waste, waste water etc.)
Then, an assessment is done to determine what improvements can be
made, how much does it cost, and what type of changes in consumption
l
or waste generation are expected. The assessment also allows you to
establish a baseline against which changes should be measured.
l

A hotel sets objectives like reducing water consumption, or reducing

solid waste for the entire property. Each objective is supported by a set of
l specific targets, such as introducing towel and linen reuse program by
specific time period say, Dec 31st, or install low-flow taps in guest rooms
and staff locker rooms by Nov 1st.
The individuals, or departments, responsible for achieving the targets are
identified in the action plan. Greatest improvements are made through
l
changes in staff procedures which are termed as operational control
procedures.
Finally, the impact or results, in terms of changes from the baseline, must
l be measured and documented. This provides the necessary feedback to
determine whether the EMS is working.
Input

Departments

Energy( Electricity Engineering

, steam etc)
Water
Running of DG
set, boiler
Maintenance of
equipments
Water
Laundry
Chemicals
Energy
(Electricity,Steam)
Packaging
Material(Plastic,
Paper, cardboard)
Water
FNB
Raw food material
(vegetables, meat)
Ingredients
Chemicals ( for
washing)
Energy
( electricity, LPG,
steam)

Output
Air emissions
Noise generation
Solid
waste( Tins,cans,card
boards)

Waste water
Solid waste(plastic,
paper, cardboard)

Waste water
Vegetable scrap
Packaging
waste( bottles, sachets
)
Left out food waste

Water(cleaning
Housekeeping
bathrooms,
mopping)
Chemicals
( cleaning &
polishing)
Changing of linen
Keeping guest
amenities
Purchasing
Purchase
Un packaging of
material
Storing
Transport

Waste water
Soiled linen
Packaging waste
Used cosmetic
bottles, soap etc

Solid waste
(packaging material)
Air emissions

An effective EMS can help a hotel assure its guests of its commitment to
environmental management as partners in programs such as recycling, linen
and towel reuse, etc. It can set specific and realistic performance objectives
and targets, and allows the hotel to monitor whether the objectives and
targets are being met or not.
The Indian hotel industry is positioned to reinvent itself in a way that
improves profitability, enhances guest relations, builds bridges into the local
communities, and preserves the natural environment. Over the past two
years, this trend has been translated into results in India in the form of
implementing the Environmental Management System-ISO 14001 in hotel
industry. This article presents a case study of three hotels, demonstrating the
power of becoming an environment-friendly hotel by adoption of environmental management system (EMS), a comprehensive organisational
approach designed to achieve environ-mental care in all aspects of
operations. Partnering environmental protection with cost-saving
environmental improvements and best practices, these units represent a
model for the hotels in India and South Asia for environmental assessments
and actions, as well as voluntary environmental audits that can lead to ISO
14001 certification.
Implementation of Environmental Management Systems - ISO 14001
Case Studies
A. The Orchid Hotel, Mumbai

Success through team work

Tajinder Narang, Ann Shaw (Training Department), The Orchid, Mumbai.
Launched in 1997, The Orchid, Asias First Ecotel Hotel, a leading landmark
in the city of Mumbai, has gained international importance due to its
pioneering efforts in the eco-friendly sphere. The Mission Statement of The
Orchid sums up its core values in accepting responsibility for living in close
harmony with nature and community. In continuation to this Orchid has
reinforced its commitment to eco-friendly practices by achieving the ISO14001 Environment Management Systems certification in just twelve
months of commencing the process. When the management decided to lead
the way in reflecting the hotels intrinsic values, little did they realize then
that the venture would place the hotel at the very top.
It started with the formation of the core team headed by the Management
Representative (MR). The initiative was executed by involving the team
HODs, department representatives and internal auditors. The MR being a
team player streamlined the entire initiative, and was able to not only foster
team spirit and use the principles of the Orchid culture, but he was able to
tactfully handle the Orchid team members and channelise their energies in
the right direction to achieve the goal.
Orchid Hotel is
Inspite of being an ecotel where the Orchidians have been
located
already practising environment-friendly systems and
conveniently,
procedures, it was a challenge for the Orchid team to find
midway between
ways and means to go further in this endeavour. Each
the Sahara
Orchidian rose to the challenge to document and implement
International
the ISO 14001 environment management systems. The
Airport, and the
system was audited by Bureau Veritas Quality International
Santa Cruz
(BVQI) and was found to be in accordance with the
Domestic
requirements of the environment standard ISO 14001.
Airport. Spread
During the process and inspite of a busy period in terms of
across a total
occupancy, approximately 80% from May 2000 to May
area of 75,644
2001, the Orchid team stuck to their guns and went through
sq. ft. the sixa structured program provided by consultants
storey building
"Development Alternatives.
has 245 rooms.
It is not really an easy task for
The Orchid has been the proud recipient
Orchid to strike a balance between of several international and national
environmental improvement and awards, however this recent achievement
five star deluxe hotel service. But has been quite special, because it involved

Orchids genuine desire to reduce

adverse environmental impacts
without sacrificing five star
service can be seen by taking a
glance at its everyday operation,
even the slightest aspects.

constant interaction again and again and

thorough training at all levels of the
orchid to achieve the desired standards.
The MR adds "that no one can ever take
from the Orchidians those moments
during the process of interaction fun,
teamwork and contemplation during the
journey to achieve this goal".

Energy saved, at the push of a button on the Bedside Control Panel (a

unique "Ecoswitch", which automatically increases the ACs thermostat
by two degrees in 2 hours), without affecting comfort levels. Guests,
who generally participate actively in this venture, are then rewarded and
motivated with Certificates and a free subscription of the environmentbased magazine Sanctuary. About 16,000 guests used the Eco-Button
and saved energy.
l Packaging was reduced by 30% by our suppliers, which also brought
down waste.
l For the aesthetics, potted plants here used instead of cut flowers.
l The Restaurant doesnt use the table cloth and thus reduces the load on
laundry.
The ISO 14001 initiative has been the result of "The Orchid team work,
persistence and culture we will exert vigorous effort such that others join
in enthusiastically". Quality is never an accident, but the result of hard work
and dedication, and this is what has paid rich dividends. Today, the Orchid
looms high above the horizon, a leader in its own right, culminating with the
hotel bagging the ISO 14001 Certificate.
B. Hyatt Regency, Delhi
Benefits of Cost Reduction
Mr. Atul Bhatia, Assistant Director, Hyatt regency Delhi
The Environmental Management Systems (EMS) of Hyatt Regency, Delhi
covers all environmental aspects associated within the boundary wall of the
hotel arising out of its activities, products and services. This standard (ISO
14001) enabled the hotel to establish an effective EMS, achieve continual
improvement of environmental performance and ensure environment related
regulatory legislative compliance. EMS allowed the hotel to address, control
and improve the short-term and long-term impacts of its activities, products
and services, thereby helping to operate in an environmentally responsible
manner, anticipate and meet growing environmental performance expectations. The total timeframe of EMS implementation took fourteen months.

Initial six months went in carrying out the detailed initial environmental
review and prioritising the significant environmental aspects, so as to act
immediately towards minimising the adverse environmental impacts. Hyatt
Regency, Delhi is the first hotel in the world under Hyatt International chain
to get the ISO 14001 certificate from Det Norske Veritas (DNV), September
2001.
The main challenge faced while
Hyatt Regency Delhi, a ten
implementing the EMS was that most of the storey five star hotel of 518
core group members representing various
rooms is located in the heart of
departments took the initiative as an
New Delhi.
additional burden since they felt that a lot of
time was spent in documenting and reviewing At Hyatt nobody-out of
their day to day work under the initial
conviction- now asks whether
environmental review. But later, the same
the relatively high expenses
group realised that it gave an opportunity to for the introduction of the
observe their own activities in an
Environmental Management
environmental perspective. The second major Systems have paid off
challenge was acquiring support from the
financially for the company.
management. In terms of the commitment on Due to the transparency of the
part of the management, the key was in
processes, it has been possible
identifying the environmental aspects, which to detect optimisation and cost
affected the organisational activities, products saving potential.
and services.

Engineering Department Outstanding Initiatives

The detailed process flow analysis for each and every utility and function of
engineering department was done as part of the initial environmental review.
This helped in understanding the operational efficiency (performance) of
utility and the related environmental impact caused by the operation. Among
all the identified environmental impacts, the significant ones (resource
conservation possibilities) were identified to take appropriate action, such
that adverse environmental impacts could be reduced. The actions are
designed as detailed environmental management programmes and related
operational control procedures. Some of the initiatives taken in conservation
of resources are mentioned in Table-1. The payback period for all the
initiatives taken was less than eight months. The total energy saving
(including electricity and all other fuels used) achieved in the year 2001-

2002, as compared to that of last year was 11.83% amounting to a saving

of over one crore rupees.
Initiatives and Benefits
Cost saving
Installation of metal halide lamps and
Rs. 115 per hour
fittings in Tennis Court.
- Reduction in electrical load from 32 kWh
to 8 kWh.
- Reduction in lamp replacement cost.
- Reduction in manpower cost for handling
fused bulbs
- Improvement in distribution of light.
Installation of compact fluorescent lamp Rs. 2,00,000 per
- Replacement of 3000 candle lamps of 25 month
w in guest floor corridors, lobby porch &
in banquet area with CFL of 5W.
- Installation of a condensing coil in hot Rs.20,000 per
water tank to recover heat from the
month
condensate mainly from Laundry and
installation of plate type heat exchanger to
recover additional heat from the
condensate
- Reduction in contract demand from 4118 Rs. 1,67,700 per
KVA to 3000 KVA.
month
- Up gradation of capacitor panel to
Rs.1, 50,000 per
improve power factor from 0.96 to 0.99 month
- Usage of treated water from effluent
Rs.17, 000 per
treatment plant for gardening and water month
cascades.
- Removal of gas-pilot-burners from
Rs.8500 per
Kitchen.
month
- Renovation of chilled pool plant with
Rs. 13,000 per
installation of a plate type heat exchanger month
to use the chilling effect from central air
conditioning plant to avoid running of
compressor from April to October.
- Installation of a heat exchanger in steam Rs. 90,000 per
boilers-exhaust for heat recovery.
month

Benefits through EMS implementation

Hyatt Regency, Delhi achieved a lot more benefits by implementing
EMS, such as:
l
l
l
l
l

Environmental awareness among all staff members, contract staff,

vendors and contractors
Adopted pro active approach, so that waste / pollution is prevented or
minimised at the source itself
Inspite of having a comprehensive emergency preparedness, EMS helped
in preparing environmental mitigation measures
Reduced the environmental, legislative and regulatory burden
Assisted in setting up and overall maintenance of the system for continual
improvement.

Implementing ISO 14001 - A Challenge

Mr. Ashok Gupta, Director, Best Western Radha Ashok, Mathura
The process of EMS ISO 14001at Best Western Radha Ashok, Mathura, a
three star hotel of 25 rooms was initiated in June 2000. To gain the public
image of being Asias first three star hotel to be certified as ISO 14001
became a driving force for the hotels pursuit of the environmental
management standards. Before implementing its EMS, Best Western did not
formally know how its actions and processes impacted the environment. It
was through the rigorous exercise along with the employees that
Environmental Aspect and Impacts of each department of the hotel was
identified. For the significant environmental aspect, the objectives and
targets were set. The focus was on energy conservation (electricity and
LPG). In addition to implementing the environmental policy, Best Western
has to comply with the statutory requirements on environmental protection
for hotel industry set by the government .There are several areas that
different ordinances cover, such as water pollution control, air pollution. One
of the major achievements under EMS was that emergency preparedness
plan was designed for the hotel which is usually overlooked in smaller
properties.
Best Western believes that EMS can only be successful if it is "experienced"
by the employees. Humans are the critical factor in the system. Accordingly,
in the implementation phase, the first step of Best Western was to convince

and motivate the employees. The major barrier to implementation of EMS

was the lack of human resource rather then financial ones. It was also true
that the environment was not a core business issue in the hotel and the lack
of allocation of resources conspired to keep the status of environmental
issues low on the business. Inspite of these barriers, the continuous
commitment of the top management resulted into the successful
implementation of EMS.
As a result of the increased transparency of the processes, it has been
possible to detect optimisation and cost saving potential of the hotel. Further
benefits are a general enhancement of the companys image and a positive
effect on the relationship with the competent authorities.
It is not excessively complicated to implement an Environmental
Management System, but it does require a methodology and strict adherence
to a series of steps, in order to build it on a solid foundation and ensure that
it is suitably adapted to the real situation of the hotel concerned.
Somehow, a way have to be found to give environmental management the
same sort of attention as financial management, marketing management, and
human resources management. Like these, it has to be an integral part of
every decision the hotel makes. It cannot be a specialist area for engineers or
legal advisors or even the public relations department. It cannot be driven by
a need to meet the minimum standards or just to comply with the
regulations. Environmental Management must become ingrained into the
hotels very being.

Don't forget until too late that the

business of life is not business, but

living.- B. C. Forbes
10) QUESTAINNAIRE ANALYSIS OF AN ECOTEL HOTEL
IN MUMBAI
CASE STUDY ON RODAS-AN ECOTEL HOTEL:
Buildings go green
Chief minister Vilasrao Deshmukh has gone on record to say that vertical
development is the only panacea to the citys infrastructure ills. In that case,
it becomes imperative to question whether fast-depleting resources like
power, water and fuel can keep pace with this rampant growth. It is here
that energy efficient buildings can play a role. Several city based
organisations and builders however, have realised the potential of energy
efficient structures commonly known as green buildings and the huge
savings in resources that would accrue in the long run.
Ecotel Hotels which owns Orchid and Rodas hotels in the city, is one of the
first hotel chains in the country to
Out of the 17 LEED Leadership in
market itself as an environment
Energy and Environmental Design
friendly hotel and has made
certified buildings in the country,
considerable savings by its
Chennai alone is home to eight of
efforts. We save close to 15-20
them. This accounts for 67.3 per cent
per cent of electricity costs each
of the total green building space in
year. Everything - from interiors,
India.
architecture, plumbing and
Kolkata is second only to Chennai
electronic devices of the hotel with 15.7 per cent share of the total
are designed to cut down on
green building space, even though it
energy usage and wastage of
has only one green building, the
resources, says Daniel
Technopolis.
Chatterton, front office manager
Kolkata is closely followed by the
with Rodas Hotel at Powai.
National Capital Region in the ranking
with a 8.7 per cent share in the total
At Rodas, the building design
area spread over three projects.
itself is unique; a four feet deep
Mumbai comes fourth with only one
swimming pool is located on the
roof of the building insulating the project and a share of 2.9 per cent.
Other cities where certified green
buildings have been built are Kochi,
Hyderabad and Gulbarga.

structure from heat while double layered walls reduce surface radiation.
Water, which is also a scarce commodity in the city, is meticulously
conserved by recycling. Hundreds of gallons of sewage water is recycled
within the hotel premises itself. This water is then used for gardening and
air-conditioning.
However, whats really amazing about Ecotel is that it gives guests a chance
to contribute to the energy saving effort by pressing what is called a green
switch. A guest who feels comfortable in his room can press a green button
on his bedside panel to raise the temperature of the room by 2 degrees
Celsius thereby reducing a proportionate amount of electricity consumed by
air-conditioning. Many of our guests prefer to stay with us specifically
because of our environment friendly credentials, adds Chatterton.
British Gas, which has its administrative building at Powai, has got the
platinum rating, the highest rating given to a green building certified by the
international LEED (Leaders in Energy Efficient Design) ratings. Since 3040 per cent of energy costs are saved, this building is the most energy
efficient structure in the city. Even water is economically used by mixing air
with water to give it sufficient pressure, says Birju Patel, designer
associated with Hafeez Contactor architects who worked on the project.
With the civic administration set to introduce a law making it mandatory for
all new constructions to be energy efficient, renowned city based builders
have already started moving in this direction. Builders like Kalpataru, Lodha
group and K. Raheja Group already have projects at various stages of
construction. People have begun to realise the impracticality of limitless
power supply. Besides, leasing out office spaces in these green buildings
also fetch higher rental rates. Today all our commercial building projects are
energy efficient structures, says Abhishek Lodha chairman of Lodha Group,
which is constructing an IT park at Kanjurmarg. Corporates like Godrej and
Reliance have also entered the fray. While Reliance is coming up with a
650,000 sq.ft IT park at Santacruz, Godrej is coming up with an IT park at
Vikhroli.
Although constructing a green building incurs costs of up to 15 per cent
higher than other buildings, they yield returns of up to 30 per cent in saved
energy costs. The trend of building energy efficient structures is slowly
catching up but a lot of research into fine tuning technology and design
remains to be done, confirms Ahsan Ansari, proprietor of a city based
design firm PFA.

With the spectre of crippling power shortages haunting the city, green
buildings may just hold the key to Mumbais energy secure future.

QUESTAINNAIRE ANALYSIS ON RODAS

In order to know more about the functioning of Ecotel hotel a field visit to
Hotel Rodas was done to know about the working of the Ecotel hotel in
detail. MR DANIEL CHATTERTON(FRONT OFFICE MANAGER/
GREAN TEAM LEADER) in RODAS assisted with the information of
functioning of with the help of following questionnaire given below:

1) WHEN DID RODAS TURN INTO AN ECOTELWITH HOW

MANY MEMBERS WORKING IN THE HOTEL?
RODAS Turned into an Ecotel in the year 2001 with 55 members working in
the hotel.
WITH THE HELP OF THE FOLLOWING HANDBOOK HE EXPLAINED
US ABOUT HOW THEY USE ECO FRIENDLY PRODUCTS:
MISSION STATEMENT
We at RODAS, a designer ECOTEL hotel, commit ourselves towards
exceeding guest expectations and ensuring total dedication to conserve the
environment by continually & enthusiastically creating awareness through
education and Participation of team members, guests and the community.
To prove how deep-rooted our commitment is towards the environment,
enlisted briefly is a description of what has gone into making RODAS an
environment friendly hotel.

ARCHITECTURE
(PASSIVE ENERGY CONSERVATION EFFORTS IN DESIGN)
1 THE FACADE
Depressions and protrusions in the faade play an important role since
majority of the dead walls remain under shadow thereby reducing the
surface radiation.
2 THE PLAN CONFIGURATION
The building is positioned in such a manner that the center point of its
parabolic shape faces the NORTH-EAST, hence reducing the direct sunlight
thereby reducing electricity consumption, by way of less air conditioning
and lighting.
3 ROOF TOP
The rooftop is treated with 3 layers of coba (clay brick), which is a natural
resource. This acts as an insulator from heat and noise, thus reducing air
conditioning load.
4 CIVIL WORK
CEMENT

To start at the very beginning the cement that has gone into making RODAS
an ecofriendly Hotel is absolutely environment friendly. This cement, PPC

(Portland Pozzalana Cement) contains 15-20% fly ash, as compared to OPC

(Ordinary Portland Cement) and is used for finishing of the exterior plaster,
block masonery, tiling and flooring.
For concreting works the hotel has used cementitions products like fly ash,
GBFS (Granulated Blast Furnace Slag) etc, which help reduce the
atmosphere pollution. Fly ash is by-product of Electric power generation,
and 26% of the same is used in PPC. This also brings down the production
of cement, which results in reducing pollution.

5 PLUMBING
At RODAS we believe in the three R theory of reduce, reuse, recycle.
Water being one of the earths most precious resources and vital to life we
have tried to put this theory in practice by taking special care to conserve
this resource by employing carefully planned techniques enlisted below,
which re-establishes our belief in the above theory.
6 AERATORS/FLOW RESTRICTORS
All taps contain special aerators, which increase the waters force and reduce
outflow, saving water. Using these aerators saves up to 50% of water. In
addition in all public area toilets we have taps operating on sensors.
7 CISTERNS AND FLUSHES
2 other ingenious water saving device are the Concealed Cistern which used
only 6 litres of water per flush as against 15-20 litres used in conventional
flushes.

8 SEWAGE TREATMENT PLANT

At RODAS we even recycle wastewater. The hotels sewage system is
connected to the main treatment plant of the Hiranandani gardens, where,
with the latest technology, wastewater is treated and then reused in areas like
the air conditioning, gardening and for new constructions within the
complex.
9 DRINKING WATER TREATMENT
A central chilled water system; purified using ultra violet rays ensure
sterilized water and removes the need for 8 water coolers in various outlets.
10 INTERIORS
RUBBER WOOD
Despite its natural timber look, the master control panel in the guestrooms
and shutters are made from Rubber wood. After producing rubber sap and
the tree is cut down, the same cannot be used for any constructive purpose,
as the wood acquired from the rubber tree is soft. The rubber wood then
derived is processed and upgraded wood, which has been vaccum,
impregnated using unleachable type of timber preservative chemicals and
kiln seasoned to ensure dimensional stability.
NUWUD MDF (Medium Density Fibre Wood)
If you touch the superstitious kind then there is no place at RODAS where
you will be able to TOUCH WOOD!
This is because the interior works of our Hotel is made from MDF, which is
manufactured using cotton stalks. The cotton tree, which grows to a height
of 5-6 feet, is cut down after yield and the same is usually rendered useless.
With the help of advanced technology, the waste stalks of the cotton tree
then goes through a manufacturing process which includes chipping,
sieving, washing and cooking of the fibre chips. After this lengthy procedure
Medium Density Fibre Wood is produced having all the features of natural
wood.

11 DOUBLE GLAZED WINDOWS

The double glazed window comprises of a hermetically sealed double glazed
unit. This double glazed window blocks the heat of the sun from entering the
room and helps in conserving the air-conditioning energy. An added
advantage of this unit is that prevents fabric and furniture colours from
fading as the glazed unit prevents the infrared light from the sun to enter the
room. These windows also help in effectively cutting out the noise pollution.
12 ELECTRICAL
At RODAS we have not only made efforts to reduce our solid waste and
conserve water but also have contributed in saving energy. To know more
about the energy saving at our hotel read on:

PL LAMPS/FLUORESCENT TUBES
At RODAS energy efficient PL lamps are used which provide as much light
as ordinary bulbs, yet consume substantially less energy. To cite an example:
using a 10 W PL lamp will give an equal amount of brightness as a 60 W
incandescent bulb whereas the former (PL lamp) will have a power
consumption of 25% the latter will have a power consumption of 100%!
Whats more since your room lights come in only when your key card is
inserted theres no chance that lights or the air conditioner remains on once
you leave the room.
MINIBARS
The mini bars used in the guestrooms by us save upto 40% energy, as it is
equipped with fuzzy logic which senses the load inside the refrigerator and

cools it accordingly. Also an added advantage is that these mini bars are
CFC free.
13 MECHANICAL
AIR-CONDITIONING
At RODAS ozone depletion levels have been reduced to 99.5% as we have
used the more eco-friendly alternative i.e.R22 instead of CFC refrigerants.
The mono screw chillers which have the least number of moving parts
operates on a stepless efficiency range of 10% to 100%. All other
refrigeration including walk-in cooler, deep freezer etc uses 134 A and 404 A
gases, which are environmentally friendly.
HOT WATER
The hot water at 50 degree C comes as a by-product of the air conditioning
plant, and the heat pumps act as a backup during winter. We do not use
boiler, hence no consumption of HSD (high speed diesel).

14 ELECTRONIC
MASTER CONTROL PANEL

This control panel in the guestrooms incorporates a unique feature known as

the green button. On pressing the green button the thermostat of the air-

conditioning unit is stepped up by two degrees. The saving in electricity

resulting from the 2 degrees increase in temperature is translated into rupees
terms and the same is displayed on the guest folio and profile. A certificate is
then issued to the guest who had voluntarily participated in conserving
energy. A database is maintained of all these guests and we have developed a
direct mail link with them, telling them about out ongoing environmental
activities.
15 OPERATIONAL PRACTICES
HANGERS

The hangers used in guestroom are made from pressed particleboard.

FRUITS
At RODAS fruits are served on request so as to avoid wastage.
AMENITIES
In keeping with our environment them in mind at RODAS we use Herbal
products, which are manufactured under an Ayurvedic license; these
products are not tested on animals and do not contain any animal fat.

 LAUNDRY

In our strive to reduce water we have reusable cloth laundry bags instead of
the standard paper or plastic bags as in other hotels, in which the guests
could send the clothes for laundering and the same will be delivered in
reusable cane baskets wrapped in muslin cloth. A laundry button is
incorporated in the master control panel, eliminating the use of laundry pick
up tent cards.
NEWSPAPER
Newspapers at RODAS are delivered, on request, in reusable cane baskets
instead of the usual paper or plastic bags.
PENS/PENCIL

To prove our commitment to the environment RODAS uses eco-friendly

pens and pencils. The eco-pens are made using recycled cardboard,
reprocessed plastic and scrap wood. The cardboard, which is used as barrel,
is free from chlorine usage in the manufacturing stage. The plastic as the

head and base is made from reprocessed ABS (a thermoplastic material that
can be recycled and/or remoulded). Scrap wood is obtained from discarded
cases used for packing purposes. The eco pencils are not made of wood but
of a non-toxic polymer with the use of natural fillers. Wood saver pencils are
made using a shaft, which is made of biodegradable materials such as talc,
gypsum and clay.

16 RECYCLING BINS

Separated recycling bin with a sticker for guest use is placed in all rooms.
RECYCLED GARBAGE BAGS
The garbage bags used by us are made from recycled plastic and milk
pouches.

17 CUT FLOWER VS POTTED PLANTS

Why use dead flowers to bring a room alive? At RODAS youll find cut
flowers cut to an absolute minimum instead living vibrant plants help bring
the beauty of nature indoors.
18) CARBON PAPER
There is no use of carbon paper made at RODAS, as the chemicals use in
carbon paper are toxic which kill the micro-organisms that break down solid
waste, reducing the volume of waste in the landfill.
1 STATIONARY
With forests dwindling and the air we breathe under threat, every
contribution helps. Which is why youll find all paper products at RODAS
contains at least 25% recycled content.

2 SLIPPERS

To further show you how down to earth our eco sensitivity is, even the
stylish slippers in your room are hand crafted from natural reed for your
comfort.
20 DND, MAKE UP ROOM & LAUNDRY SIGN

Having the DND, MAKE UP ROOM and LAUNDRY sign outside the door
in turn reduced the waste that would have been otherwise generated by
having these signs made from paper.
21 WATER FLASK & GLASSES
The water flask in the guestrooms are left empty which are filled after asking
the guest for his preference of hot, cold or room temperature water as water

already filled and kept in the flask leads to guest perception of the water
being stale, which they promptly ask to be replaced.
The glasses too are turned on upside down and kept in the tray, thereby
doing away with having to wrap each glass in a plastic bag and consequently
generating more waste for the hotel.
22 ANTICOCKROACH HERBAL TREATMENT
This treatment has been recently introduced and is the first of its kind in
India to eradicate cockroaches. This herbal paste contains extracts from
herbs and the treatment is totally different than the conventional spray
treatment. By using this treatment there are no health hazards, as there is no
use of any poisonous chemicals. No cleaning is required after the treatment
is done hence there is no wastage of water, detergents etc.
This medicine is in the form of a paste and it is applied to all nooks and
corner in the form of small globules in the premises, which is to be treated.
This paste can also be applied in refrigerators, ovens, microwave mixers,
and computers as it is non-poisonous.
23 BOXES FOR TISSUES, COTTON & SOAP SUDS

Tissue boxes, jars for cotton balls and soapsuds are made from NUWUD, as
it goes with our them, instead of having had to use acrylic.
PAINTS
Synthetic resin paint, with an overcoat of acrylic paint is done.

 CLOTH MATS
To reduce the waste generated by our hotel we use cloth mats instead of
paper ones.
NO SINGLE SERVING ITEMS USED
To add to the above, use of single serving items are done away with at
RODAS. Use of condiments like sugar cubes, jams, sauces, ketchup are
served in preserved pots and butter chiplets have been replaced by butter
curls.
ENERGY CONSERVATION THROUGH
BUILDING AUTOMATION
Demand based ventilation in public areas like banquets, meeting rooms;
discos etc using mixed gas sensors.
Distribution pumps are controlled to distribute chilled water as per load
through variable frequency drives (VFD). Suitable adjustments to set points
of chillers are based on external temperature. Setting at higher or lower
points will depend on temperature.
Kitchen exhaust activated only when necessary through 2 speed fans.
Treated fresh air is on controlled-based occupancy.
Guest concurrence through the use of green button. Increase points in the
guestroom by couple of degrees.
STL charging and discharging will be decided on concessional and penal
tariff timings.
Maximum peak demand will be pegged to the permissible maximum by
selectively shutting off non-critical equipment.
Lighting in public areas like Restaurants etc. will be switched on/off based
on lux intensity meters depending on the time of day.
Individual guestroom, A/c, lights operated through key tags.

 STAFF AMENITIES
In order to ensure compliance within the team designed eco-friendly cloth
bags have been issued to each and every staff member so that they never use
plastic covers/bags even domestically.
2) HOW DO U DISPOSE OF UR WASTE MATERIALS?
SEGREGATION OF GARBAGE AT SOURCE:
BLACK BIN: WET
GARBAGE
FOOD WASTE

GREEN BIN:
RECYCLABLE
GARBAGE
RESTAURANT BILLS,
KOT PADS, NEWSPAPER,
CARDBOARD CARTONS,
PAPER NAPKIN,
STAPLER PIN&U PIN
CARBOARD BOX.

WHITE BIN: DRY

GARBAGE
TETRA PACKS, THREAD,
EMPTY MINERAL

WATER BOTTELS,
CHEERY / COCONUT
CREAM TINS, THICK
PLASTIC BAGS, PARCEL
PACKETS, STIRRERS,
SOFT DRINK CANS /
TINS, DRY AND WET
BUTCHERY PACKET,
CHAT AND MASALA
PAPERBOX.

RED BIN: NON-RECYCLABLE

GARBAGE.
TEA BAGS, SILVER FOIL, CIGARETTE
PACKETS, CIGARETTE BUDS, SOILED
PAPER NAPKIN, MATCH BOX/STICKS,
STRAWS, BROKEN STIRRERS,
KETCHUP PACKETS, SYRUP (PFPSI)
BAGS, BROKEN PENS, USED
COASTERS, USED TOOTH PICKS,
CROWNS, KURKURE BAGS, EQUAL,
MINIKCHAND PACKETS, BENT
TOWER PINS, ALUMINIUM FOIL, KLIN
WRAP, WET & OILY PAPER, OILY
PICKLE PLASTIC BAG, BISCUITS &
PAPAD PACKET, WIBS/ BRITANNIA

BREAD WRAPPER, BUTTER PAPER,

PENCIL SHAVINGS, EMPTY REFILLS,
ERASER, RUBBER BAND, SELF
CARBONATED PAPER, EMPTY
MARKERS, GLUE STICKS, HIGH
LIGHTERS, TORN MORACCO
FOLDERS, CHEQUE SECURITY
STICKERS, WATER SPONAGE,

3) HOW ARE THE PAPERS DISPOSED OFF?

Papers are being recycled and then used again for office purposes and
recycling of papers is been given to the company named PUMBA
PANEL IN CHENNAI and is taken back and used. For e.g. small
pads, room bills , cash envelopes are all recycled and re-used.

4) IS WATER WASTED IN HOTEL PREMISES?

No, water is given to the guests on request and if the guest drinks half
glass of water then rest of the water is given to the plants.
Likewise even fruits are not wasted and given on guest request.
5) HOW MANY BINS ARE THERE IN THE OFFICE PREMSES?
It is divided into non-recycle bin and recycle bin.
Non-recycle bin we can dispose plastic, oil etc whereas in recycle bin we
can dispose wet garbage and re-use the paper.
6) HOW ARE THE STAFF TRAINED IN THE HOTEL?

 Every staff is been made to by-heart the vision and mission statement
so that when someone asks them they would say it without hesitation.
7) HOW MANY TIMES THERE IS INSPECTION CONDUCTED IN
THE HOTEL?
Inspection is carried out 2 to 3 times a year once the hotel is informed
well in advance and the other time they will arrive like a normal guest
without prior notice.
8) WHERE ARE THE INSPECTORS FROM?
They are from the head office of Ecotel certification office in
NEWYORK.
9) HOW ABOUT USE OF ENERGY ?
Lights and all electrical appliances are been switched off when not in use.

10) HOW MANY ROOMS ARE THERE IN THE HOTEL AND SINCE
IT IS NEAR THE ROAD DOENT THE SOUND EFFECT THE
GUESTS?
There are 36 rooms in the hotel and there are two glasses attached to
the windows and the windows are fully sound proof..
11) DO U CONDUCT THE CSR ACTIVITIES?
Yes we do conduct CSR activities by the following programs held by
us:

1) A COMIC SKIT ON ELECTRICITY DONE IN NIRMAL LIFESTYLE

IN MULUND.

2) TRAINING 700 SCHOOLS IN THEIR BANQUET HALL FREE OF

COST LIKE S.M SHETTY ETC.
3 TRAINING PEOPLE SPECIALLY OLD PEOPLE FROM
BOMBAY NATURAL HEALTH SOCIETY.
4 HELPING IN GANPATI VISARJAN BY CLEANING UP POWAI
LAKE

There are 6 internal programs and 6 external programs carried out in

RODAS.
SOME OF THE INTERNAL PROGRAMMES INCLUDE:
BIRTHDAY CELEBRATION OF STAFF

 AWARDED THE STAFF FOR EXCELLENT SERVICE

PERFORMANCE

Don't go through life, grow through

life - Eric Butterworth
.

9) CONCLUSION:
Thus we can see that more and more hotels are turning into an Ecotel hotels
and the project analysis gives us the clear idea of hotels turning green would
in a way contribute towards protection of environment and stop causing too
much harm to the environment.
THUS THIS CAN BE CONCLUDED WITH THE FOLL TESTIMONALS:

 Hotels going in for the ECOTEL certification will disprove the

long-held theory that the hospitality industry is an unwilling partner
in the global eco-consciousness drive- Steve Rushmore
Founder & President
HVS
The world once again is increasingly focusing again on becoming
green. Ecotel Hotels have always been ahead of their times and will
remain so in times to come. - Manav Thadani
Managing Director
HVS India

It's all about saving and re-investing. Ploughing resources back into
the earth, as you would in a bank. Overdraw and you face
depletion. Ultimately in a world that's increasingly getting crunched
of precious resources, Hotels such as Uppals employing Ecotel
practices will succeed - Pushpinder Kumar
Vice President and
General Manager
Uppal's Orchid

The Concept of Ecotel is gaining momentum the world over. We

have been receiving invitations from various parts of the world to
manage hotels and we are planning to promote the Ecotel concept
in the middle east and in Asia as well as the domestic market. Vithal Kamat
Excutive Chairman and Managing Director
The Orchid
It can be stated that Ecotel hotels can help contribute to the
environment balancing in very easy .In todays world lot of hotels have
shifted from normal hotels to ecotel hotels. Thats is the reason it helps in
ecological balance as the ways and practice as justified would rather help
curb global warming and maintain stability to the environment. We can see
the fact that more than emphasizing on profit maximization emphasis is
given more on customer satisfaction and concern for environment.

Thus we can conclude by saying that the concept of Ecotel has become more
popular and many hotels all around the are turning towards Ecotel . in the
near future may be all the hotels would turn into an Ecotel

10. BIBILIOGRAPHY
SITES
1. www.rodas.com
2. www.orchid.com
3. www.lotussuites.com

4. www.google.com
5. www.concepthospitality.com
6. www.raintreehotel.com
7. www.yogamagic.net
8. www.uppalsorchid.com
9. www.harithagiri.com
10.www.ecotel.com

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RESEARCH CONDUCTED AT
HOTEL RODAS

Make your life a mission - not an

intermission - Arnold H. Glasgow