Red Hat

Red Hat
Red Hat

WTS & Citrix Support

SuSE Linux Enterprise

SuSE Linux Enterprise

Application Usage Management

Novell
Novell

Inventory Management

Server SP2
Server SP2
Server SP2
Server SP1

Out-of-Band Management

Windows 2003
Windows 2003 R2
Windows 2008
Windows 2008 R2

Security And Compliance Management

Microsoft
Microsoft
Microsoft
Microsoft

Application Management Profiles

OS Version
Professional SP3
Professional SP2
Business/Ent. SP2
Business/Ent. SP1
Enterprise/Pro

Application Self Service Management

OS Name
Windows XP
Windows XP
Windows Vista
Windows 7
Windows 8

Y
Y
Y
Y
Y

Y
Y
Y
Y
Y

Y
Y
Y
Y
Y

Y
Y
Y
Y
Y

Y
Y
Y
Y
Y

Y
Y
Y
Y
Y

N
N
N
N
N

Y
Y
Y
Y
Y

Y
Y
Y
Y
Y

Y
Y
Y
Y
Y

32/ 64
32/ 64
32/ 64
32/ 64

Y
Y
Y
Y

Y
Y
Y
Y

Y
Y
Y
Y

Y
Y
Y
Y

Y
Y
Y
Y

Y
Y
Y
Y

Y
Y
Y
Y

Y
Y
Y
Y

N
N
N
N

Y
Y
Y
Y

Y
Y
Y
Y

Y
Y
Y
Y

Y
Y
Y
Y

Y
Y
Y
Y

Y
Y
Y
Y

10, 10 SP5
11, 11 SP2

32/ 64
32/ 64

N N
N N

Y
Y

Y
Y

Y
Y

Y N Y N Y N N
Y N Y N Y N N

Y
Y

Y N
Y N

Enterprise Linux
Enterprise Linux
Enterprise Linux

4, 4.9
5, 5.8
6, 6.2, 6.3

32
32/ 64
32/ 64

N N
N N
N N

Y
Y
Y

Y
Y
Y

Y
Y
Y

Y N Y N Y N N
Y N Y N Y N N
Y N Y N Y N N

Y
Y
Y

Y N
Y N
Y N

Ubuntu
Ubuntu

Ubuntu Desktop version

Ubuntu Desktop version

10, 11.10
12, 12.04

32
32

N N
N N

Y
Y

Y N N N N N Y N N
Y N N N N N Y N N

N N N
N N N

Apple
Apple
Apple

Mac OS X
Mac OS X
Mac OS X

10.6
10.7
10.8

32/64
32/64
32/64

N N
N N
N N

Y
Y
Y

Y N N N N N N N N
Y N N N N N N N N
Y N N N N N N N N

Y N N
Y N N
Y N N

AMPs Editor

Y
Y
Y
Y
Y

Batch Publisher

Y
Y
Y
Y
Y

CA Agents

Administrator

Y
Y
Y
Y
Y

OS Management

N
N
N
N
N

Y*
Y*
Y*
Y*
Y*

Architecture
32
64
32/ 64
32/ 64
32/64

Patch Management

Satellite Installation

Vendor
Microsoft
Microsoft
Microsoft
Microsoft
Microsoft

Core Installation

Client Automation v9.00

Enterprise

Application Management

Copyright 2012 Hewlett-Packard Development Company, L.P.

11/26/2012

CA Admin

NOTE: Windows 8 RT is not a supported platform.

Y*= Running an HPCA satellite on a "desktop" class operating system will impose the operating system's limitations upon the
HPCA product and is recommended only when the satellite is in the streamlined mode.
Notes:
HPCA supports the major releases of the listed Operating Systems (such as Windows 7, SUSE 10, Red Hat 6) and all of the support packs and
minor releases up to and including the most recent version available at the time of this HPCA release. Listed above are the major versions and
most recent SP or minor versions available when HPCA version 9.0 is released. SP and minor versions that are released after HPCA 9.0 will be
supported by HPCA 9.0 within a reasonable timeframe to provide for QA testing by HP.
As per HP policy, HPCA no longer supports OS versions (majors versions, SP or minor releases) that are no longer supported by the OS vendor.
For example, HPCA 9.0 supports Red Hat 4, including all minor releases up to 4.9, as long they are supported by Red Hat. HPCA supports
Windows 2008 Server SP2, which includes support for SP1, as long as it is supported by Microsoft.
Remote proxy support using Integration Server on Linux:
The Linux-based Proxy Server remains supported in a Core-Satellite environment for customers who require proxy services running on a Linux
host OS. This support uses the Integration Server-based Proxy Server, and not an Apache-based Satellite Server. Note that the Integration Serverbased Proxy Server is not managed in the Core-Satellite Console.

 Copyright 2012 Hewlett-Packard Development Company, L.P.

CA 9.00 Mobile Platform Support

Client Automation v9.00
Enterprise
Mobile Platform Support

Mobile Application
Management

Vendor

OS Name

OS Version

Google

Android
Android
Android
iOS
iOS

2.3
3.2
4.1
5.0
6.0

Apple

Mobile Security
Management

Mobile
Inventory
Management

CA Mobility Agent
Y
Y
Y
Y
Y

Y
Y
Y
Y
Y

Y
Y
Y
Y
Y

Notes:
HPCA supports the major releases of the listed Operating Systems (Android, IOS) and minor releases up to and including the most
recent version available at the time of this HPCA release. Listed above are the major versions and most recent minor versions
available when HPCA version 9.0 is released. Minor versions that are released after HPCA 9.0 will be supported by HPCA 9.0 within
a reasonable timeframe to provide for QA testing by HP.
As per HP policy, HPCA no longer supports OS versions (majors versions, SP or minor releases) that are no longer supported by the
OS vendor.

 Copyright 2012 Hewlett-Packard Development Company, L.P.

Software Support
Databases

Browsers

Oracle

Internet Explorer

10.2
11.2
11g Rel 2
SQL Server
2005 SP3
2008 SP2
2008 R2
2012
SQL Server Express 2005
2008

Firefox

Other dependent software

10
9
8
7
16

Adobe Flash

15
14
13

when using Out-Of-Band Management with vPro devices

JRE
Intel Setup and Configuration Service (SCS)
supported versions
AMT (Active Management Technology)

11
10.1
Java 7
5.3
5.4
2.x - 7.0

Notes:
HPCA supports the major versions of the listed Software (such as Firefox 9, Adobe 10) and all of the minor releases up to and including the most
recent version available at the time of this HPCA release. Listed above are the versions available when HPCA version 9.0 is released. Software
versions that are released after HPCA 9.0 will be supported by HPCA 9.0 within a reasonable timeframe to provide for QA testing by HP.
As per HP policy, HPCA no longer supports Software versions (major/ minor versions) that are no longer supported by the Software vendor.

Hardware Support

HP Thin Clients
Intel 32-bit (x86)
64-bit (x86-64)
AMD 32 bit (x86)
64-bit (AMD64)

All managed
models
supported

Supported
Supported

 Copyright 2012 Hewlett-Packard Development Company, L.P.

CA 9.00 Backward Compatibility

Agent Backward Compatibility
Description
CA 9.00 Agent
CA Infrastructure v7.5 Y*
CA Infrastructure v7.8 Y*
CA Infrastructure v7.9 Y*
CA Infrastructure v8.1 Y*
Infrastructure Backward Compatibility
CA 9.00
Description
Infrastructure
CA Infrastructure v7.5 N**
CA Agent v7.5
Y*
CA Infrastructure v7.8 N**
CA Agent v7.8
Y*
CA Infrastructure v7.9 N**
CA Agent v7.9
Y*
CA Infrastructure v8.1 N**
CA Agent 8.1
Y*
* HPCA infrastructure components are designed to be backward compatible with earlier agent versions and in most cases are also forward
compatible
** As a general rule of thumb, infrastructure components from the same Core-Satellite release should always be deployed into the infrastructure,
and not mixed-and-matched with older component versions, except during an upgrade migration process, and where fully tested for compatibility.
When migrating from an HPCA Classic environment to a Core-Satellite environment, refer to the HPCA Classic to Core-Satellite Migration Guide for
more information.

 Copyright 2012 Hewlett-Packard Development Company, L.P.

HPCA Support for Windows 8 and Windows 2012

For Windows 8 and Windows 2012 clients, the tables below illustrates which HPCA features are supported against different versions of the HPCA
infrastructure.
HPCA Enterprise capabilities for a managed PC running Windows 8 and HPCA 9.00 Agent

HPCA Infrastructure*

7.8
7.9
8.10
9.00

Application
Deployment

Self-Service
Manager

Win 8 OS
Deployment

Patch

Inventory

Usage

Security &
Compliance

Y
Y
Y
Y

Y
Y
Y
Y

N
N
N
Y

N
N
N
Y

Y
Y
Y
Y

Y
Y
Y
Y

Y
Y
Y
Y

HPCA Enterprise capabilities for a managed PC running Windows 2012 and HPCA 9.00 Agent

HPCA Infrastructure*

7.8
7.9
8.10
9.00

Application
Deployment

Self-Service
Manager

Win 2012 OS
Deployment

Patch

Inventory

Usage

Y
Y
Y
Y

Y
Y
Y
Y

N
N
N
N

N
N
N
N

Y
Y
Y
Y

N
N
N
N

* HPCA infrastructure components are designed to be backward compatible with earlier agent versions and in most cases are also forward
compatible

 Copyright 2012 Hewlett-Packard Development Company, L.P.

HP Client Automation
Support for alternate Operating Environments
Dec-12
Several of the operating systems that we test have different installation modes for limiting the functionality of the operating system. Microsoft
Windows Server 2008 is an example, offering a core installation option with six different roles. This is the same operating system, but installed with a
different set of options than the normal Windows Server 2008 operating system. Another example is Oracle Enterprise Linux, which is a derivative of
Red Hat Enterprise Linux. Oracle claims full and complete compatibility between OEL and RHEL. While Oracle does list a few small differences, it is
expected to be functionally the same as RHEL.
Based on the respective vendors statements about compatibility, HP is confident that HPCA will operate without problems on these alternate operating
systems. However, HP does not perform any testing of HPCA on these other operating systems or installation modes, and therefore cannot guarantee it
will work.
The HP support organization will provide support for HPCA running on these alternative operating systems, to answer questions, and to troubleshoot
and identify any problems customers may encounter while operating these alternate operating environments. HP Support will provide best-effort
support in these cases to determine if there are any defects in the HPCA product. HP reserves the right to request that a customer attempt to duplicate
any issues or problems on a fully supported platform, if practical.
HP does not guarantee to repair or correct any product issues that are caused by differences in the supported operating systems, as listed in the support
matrix, and these alternative operating environments.
The alternative operating environments referenced in this statement are:
Windows Server 2008 Core Installation option,
roles: Enterprise, Datacenter, Standard, Web, Foundation
Oracle Enterprise Linux (based on Red Hat Enterprise Linux)

 Copyright 2012 Hewlett-Packard Development Company, L.P.

HP Client Automation
Virtualized Environment Support Policy
Dec-12

Hewlett-Packard supports the operation of the HP Client Automation solutions in a virtualized execution environment. Accordingly, the HP
support organization responsible for the HP Client Automation software does not support the hypervisor (such as VMware ESX) or the
host itself (such as VMware Server or Microsoft Virtual Server). VMware and Microsoft support a set of certified operating systems and
hardware. The customer, VMware and Microsoft are responsible for any interactions or issues that arise at the operating system layer as
a result of their use of the virtualization technology. This support includes embedded hypervisor virtualization technology.
HP will not require customers to recreate and troubleshoot every issue in a non-virtual environment. However, HP reserves the right to
request that customers diagnose certain issues in a non-virtualized operating system environment. HP will only make this request when
there is reason to believe that the virtual environment is a contributing factor to the issue.

While HP Client Automation solutions are expected to function properly in virtual environments, there may be performance implications
which can invalidate or otherwise materially impact typical sizing and other recommendations. Analysis must be performed within the
context of the specific application to be hosted in a virtual environment to minimize potential resource contention.

 Copyright 2012 Hewlett-Packard Development Company, L.P.

CA 9.00 Compatibility matrix for virtualization

Compatibility Matrix

HP Client Automation Infrastructure

v7.8 and later

Application Manager
Self-Service Manager
Inventory Manager
Patch Manager
OS Manager
Usage Manager

Virtual
Machine
hosted on
VMware ESX, ESXi
Version 3.x, 4.x, 5.x

Supported

Virtual
Machine
hosted on
VMware Server
Supported, but not
recommended for
production
environment

HP Client Automation Agents v7.8 and later

Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported

Virtual
Machine hosted
on VMware
Workstation
Version 6.x, 7.x, 8.x
Supported, but not
recommended for
production
environment

Supported
Supported
Supported
Supported
Supported
Supported

Virtual
Machine hosted
on Microsoft
Virtual Server
2005R2

Supported

Supported
Supported
Supported
Supported
Supported
Supported

Supported is defined by the above statement and where the HP Client Automation solution supports the operating systems
residing in the guest environment and supported by it.