6 0 0 1 D E R RY C T , H A R L E M , G A 3 0 8 1 4

(706)449-8128 • J M S T O C K E R @ C H A R T E R . N E T

JODI STOCKER

PERSONAL ATTRIBUTES_________________________________________________

Dedicated to Customer Service, Reliable, Happy, Efficient, Organized, Eager to learn,

Honest, Strong work ethic, Even-tempered, Positive attitude, Respectful, Helpful,
Diligent. I genuinely like people, and make sure to project it, so they know it.

SUMMARY OF QUALIFICATIONS
* Experienced in:
-DOS applications
-MS Windows 1995 through present (Vista, Windows 7)
- MS Office
-MS Works
-MS Word
-MS Excel
-MS Powerpoint
-Outlook
-Powerchart
-Fax Machine operation
-Copier operation
-Scanner operation
-Cash handling
-Record Keeping
-Phone systems and etiquette
-Customer and Staff relations

BRAINBENCH CERTIFICATIONS
Office Manager- Job Role Certification
Medical Secretary- Job Role Certification
Certified in
Computer Fundamentals
Customer Assistance
Diversity Awareness
English Listening Comprehension
Human Resources Concepts
ITAA Computer Security
Legal Issues for Employees
Listening Skills
Managing People
Medical Office Skills
Medical Terminology
Office Management
Office Procedures

Sexual Harassment Awareness

 Spelling(U.S.)
Telephone Ettiquite
Written English

WORK EXPERIENCE

05/14/2007-11/30/2009 Medical College of Georgia, Augusta, GA

Desk Operations Specialist

Primary Duties/Responsibilities:

* Customer Service.
* First Person customer contact (setting the pace for a positive,
compassionate, and healing experience. Promoting the patient’s confidence
in our physicians and our facility).
* Facilitator and ‘sounding board’ for visitor and patient questions and
concerns.
* Answering multi-line phone system, routing calls to appropriate staff,
answering patient questions, investigating and resolving appropriate
solutions to their problems or issues.
* Computerized check-in of patients upon arrival to clinic.
* Verification and data entry of patient’s demographic and insurance
information.
* Collection of co-payments and clinic fees.

* Scheduling procedures and referral appointments to other specialty clinics,

ordering tests and studies for further evaluation, scheduling patient follow up
appointments.
* Completing daily cash log and receipt collection.
* Preparing and filling out paperwork for each day’s clinic patients.
* Construction of patient charts, filing paperwork in patient charts, and filing
the actual charts.
* Completing the daily patient census.
* Ensuring completion and delivery of patient billing encounter forms.
* Responsible for all faxes to and from the clinic.
* Responsible for attaining all referrals to our physicians for new patients.
* Responsible for weekly Excel reports to my supervisor.
* Maintaining a friendly, cooperative and team building relationship with
other clinics and departments to assure the most efficient and satisfactory
experience for our customers.

Accomplishments and achievements:

*Developed and implemented an organized and efficient system for

accepting, tracking, maintaining, retrieving, and utilizing medical records,
incoming and outgoing referrals, outside patient records, and loose
documents.
*During my tenure at MCG, our department achieved the highest Press-Ganey
(customer satisfaction survey) scores they had ever attained. (Overall Clinic
score 98%, Front Desk score 100%)

*Was considered “Highly Effective” on every Annual Review of my job

performance.

****

06/01/2006-04/12/2007 Advanced Medical Center, Pahrump, NV

Front Desk Assistant Supervisor

Primary Duties/Responsibilities:
* Outstanding customer service.
* Patient registration, insurance verification, and check in.
* Answering all incoming calls on a multi-line phone system. Routing calls,
taking messages, answering questions and concerns.
* Completing paperwork for physicians.
* Completing daily financial reports, receipts, and deposits.
* Tracking and investigating overages and shortages.
* Training incoming front desk staff. Teaching and coaching in computer
operations, phone etiquette, office procedure, physician preferences, and
most importantly, customer service.
* Developing and maintaining the work schedule for the front desk staff.
* Working closely with the Medical Office Manager to ensure that the front
desk staff was highly effective, and satisfied.
Accomplishments and achievements:

* Within less than six months was promoted to Assistant Front Desk
Supervisor.
* Within 10 months was promoted to Primary Care Front Desk Supervisor.
* Authored correspondence and promotional material to current patients to
reinforce confidence and loyalty to our clinic.

****

03/15/2006-05/30/2006 Horizon Market, Pahrump, NV

Cashier

Horizon Market Job description:

Primary duties and responsibilities:

* Customer service
* Cashier (computerized register)
* Daily inventory, sales, and cash reports.
* Pay-outs and cash distribution for slot machines.
* Check in and verification of inventory from vendors.
* Cleaning and maintaining store appearance.
* Stocking merchandise.

****

05/02/5005-02/17/2006 Medical College of Georgia, Augusta, GA

Desk Operations Specialist

Duties and Responsibilities previously listed.

****

11/08/2004-05/02/2005 McDonald’s Grovetown, Grovetown, GA

Cashier

Primary Duties:
* Customer Service.
* Taking customer orders (Drive through and front counter).
* Cashier (computerized register)
* Prompt and accurate delivery of customer’s orders.
* Cleaning and maintaining store appearance.
* Food preparation and cooking.
* Stocking of food items and customer supplies.

****

07/21/2002-12/01/2003 Broadlawns Medical Center, Des Moines, IA

Front Desk/Receptionist/Secretary

Primary Responsibilities:

*Customer service.
*Greeting patients
* Routing patients to the proper area of Medical Center.
* Answering calls from a multi-line phone system.
* Addressing staff, patient and visitor questions and problems.
* Compiling charts for visiting patients.
* Requesting old charts from medical records.
* Ordering various laboratory and diagnostic tests using the computer.
* Setting up follow-up appointments with specialty departments.
* Filing paperwork in patient charts.
* Ordering and stocking clerical, floor and medical supplies.
* Maintaining and troubleshooting the effective flow of patients from
Reception through Check-out.
* Office equipment maintenance (computers, phones, fax machine, copiers,
printers), fixed problems and issues (I.e. paper jams, ink cartridge
replacement)
* Troubleshooting computer problems in the clinic area, worked with IT to
resolve issues.
Achievements and Accomplishments:

* Participated in the start-up of a new clinic servicing up to 150-175 patients

per day.
* Developed the front desk, secretary and medical records position including
job duties and responsibilities, workflow and organization of secretarial
function.
* Set up, organized and supplied the secretarial/reception desk area.
* Developed, wrote, and published the inter-clinic newsletter to establish staff
relationships, promote solidarity, and increase staff morale.

****

07/15/1999-07/18/2002 Iowa Health System- Iowa Methodist and

Lutheran Hospitals
Des Moines, IA
Cardiac Monitor Tech/ Unit Secretary

Cardiac Monitor Tech duties:

* Record and analyze initial rhythm strips for new telemetry patients.
* Setting up patient names and information in computer system.
* Writing up a telemetry kardex for each new patient.
* Continuous observation of monitors for any changes in heart rhythm or
rate.
* Record and report changes in heart rhythm or rate.
* Record and analyze rhythm strips on each patient at least once per shift,
and chart in telemetry kardex, and patient’s chart.
* Review pt information, questions, changes, medications, or trends with
responsible nurse for each patient, each shift.
*Give report to incoming monitor techs.
*Inspect and test the code (emergency resuscitation) cart and external
cardiac pacing device each day.
* Document and chart medication refrigerator temps.

Unit Secretary duties:

* Customer Service.
* Maintaining a strict code of patient confidentiality.
* Answering a multi-line phone system; answering questions, and routing
calls appropriately.
* Answering intercom system and directing proper staff to assist patients as
needed.
* Prepare, send and follow through on all requisitions sent to other
departments for services requested for patients.
* Using computer to enter orders, request diets, treatments, nursing services,
equipment and diagnostic and lab tests, and to schedule procedures.
* Assemble and maintain patient charts.
* Obtain medical histories from Medical Records.
* Chart physician’s orders, vital signs, prescribed medications and lab
summaries.
* Transcribe physician’s orders to kardex and medication sheets.
* Inventory, stocking, and maintaining adequate clerical, floor and patient
care supplies.

Accomplishments and achievements.

* Being the communication and information heart of the nursing unit.
* Allowing staff, patients, and visitors access to one central location to have
any need met, or question answered.

****
Further Experience (more information will be provided upon request)
09/2001-12-2001 Metropolitan Medical Center, Des Moines, IA
ER and Hospital Registration * Hospital closed 12/2001

06/1995-01/1996 Midway Hospital, St. Paul, MN

Unit Coordinator/Cardiac Monitor tech * Hospital closed 1996

11/1993-05/1995 HCA Putnam Community Hospital, Palatka, FL

Unit Coordinator/Cardiac Monitor tech

11/1989-10/1993 Exxon Shop, Atlantic Beach, FL

Deli Manager/ Cashier

04/1988-10-1989 Mayo Clinic, Jacksonville, FL

Desk Attendant

Letters of recommendation and official certificates to be provided upon

request.