Lunenburg, MA 01462-1506
www.linkedin.com/in/michaelgale/
PROFESSIONAL EXPERIENCE
CITIZENS BANK, Cranston, RI
EMC, Hopkinton, MA
Identified products to enter end of life via portfolio alignment, eliminating support team and
combining development team resources. (Product Management).
Architected customer loyalty index and Voice of Customer program to measure effectiveness of crossfunctional improvement efforts. Obtained patent on process. Selected projects visible to customer
to improve retention. (Corporate Quality).
Recommended specific improvement efforts at quarterly VOC reviews. Example: Identified customer
bills as confusing and incomplete resulting in delayed payments and customer frustration.
(Executive).
STORAGENETWORKS, Waltham, MA
MILITARY
US NAVY USS Fox, CG-33, Electronic Warfare Technician and Intelligence Assistant
EDUCATION
High Tech MBA, Northeastern University, Boston, MA
BS, Computer Science, Coleman College, San Diego, CA
US Patent, Co-inventor of patent 7818203 Method for Scoring Customer Loyalty and Satisfaction
Former member, ASQ-certified Six Sigma Black Belt, American Society for Quality
Qualified Lean Six Sigma Instructor, Mentor, and Kaizen Facilitator, EMC
1974 1978