Diogo Passagem

20A, Inglemere Road, Tooting, London.CR4 2BT

07449594240
diogo.passagem@gmail.com

Objective: Applying for the position of Manager at Chester.

Personal statement
Qualified with a Masters in Marketing Management. I can offer a wealth of customer service
experience in education, administration, hospitality and media which has provided careful
analysis of a variety of consumer behaviour. I am focused and passionate about developing a
successful career, within sports sector, with the aim of get cemented and prove myself to be a
valid asset to that organization working my way up the ladder.

Key Skills

Leadership, Experienced in managing people.

Confident user of Microsoft Office, including Excel, Word and Powerpoint as well as
SPSS
Experienced in customer service
Excellent communication skills, written and oral.
Ability to manage own time and prioritise workload
High level of attention to detail, ability to take rational decisions on a crisis situation.
Pro-active and flexible.

Employment Experience
Assistant manager, TNF- Ellis-Brigham, White City London
Dec 2014 to present
Achieve departmental targets.
Do staff training and manage the all staff. Making sure all the team members perform
the assigned tasks.
Ensure staff awareness of company policies and procedures
Visual merchandising, by store department. Respecting The North Face directives.
Perform and manage opening and closing procedures such as cashing up, till
operations, stock management.

Mediation: ensure a harmonious working environment, being approachable,

communicating, negotiate.
Team Leader, Demipower .lda
Feb 2013 to Nov 2014
Manage the team. Making sure all the team members perform the assigned tasks.
Cash handling. Control the cash flow in the tills and make the daily banking.
Ensure product quality is guaranteed at all the times.
Rotate stocks in using FIFO.
Be certain that high standards of cleanliness, hospitality, maintenance and
speed are maintained at all times.

Student help-desk, Loughborough College

Set 2012 to Jan 2013
Be the first contact point between the students and the college
Carry health and safety inspections on the students accommodations
Report in case of faulty equipment or any issue regarding to accommodations.
Media research, MPG media planning group
Mar 2011 to Jul 2012
Responsible to manage data of offline media.
Provide information and conclusions through data management and media
research to the media planning team.
As account, report to customers their weekly adverting outcomes, e.g. GRPs,
impressions.
Waiter, Promoel.sa
Set 2007 to Mar 2011
Welcome customers, indicating a place to seat.
Take the orders; making sure that customers get the best value for money.
Delivering the order.
Up selling some other products and greeting customers.
Work as a bartender.
Other temporary jobs.
Parcel delivering. December 2013 to January 2014.
Machine operator, 2009.
Mystery shopper

Education
Post Graduate studies_ 2012/2013
Masters Marketing management- University of Derby (Merit)
Main modules: Brand management, service development, customer behavior
IELTS_ 2012
International English Language Test System- Loughborough College
Undergraduate studies _ 2007/2011
Marketing e Publicidade- Escola Superior de Gesto de Santarm
Main modules: Marketing Plan, Advertising, Market research, logistics, statistics
Other Education.
Youth associations. Youth in Action, promoted by European Union, (Leader and organizer).
Professional Diploma maintenance electrician
Level one Handball coaching

Languages
English-Fluent ; Portuguese- Native; French- Conversational; Spanish- Conversational

Personal interests
Sports - Cycling touring, Running, Handball, Dancing
Politics - Keen eye on international politics and macro figures
Travel more than a hobby a passion