Service Support Tool

Version 1.63E
Operation Manual
Revision 0

December 2002

OIP Service Planning Division

OIP Quality Assurance Center
Canon Inc.

1 OUTLINE....................................................................................................................... 4
2 PREPARATION ............................................................................................................. 5
2.1 PC ...............................................................................................................................5
2.2 CONNECTION CABLES..................................................................................................7
2.3 SST SETUP FILES

<NEW!>......................................................................................8

3 INSTALLATION ............................................................................................................ 9
3.1 NOTES ON INSTALLATION ............................................................................................9
3.2 POINTS TO NOTE ON UPGRADING STT - UNINSTALLING OLD VERSION STT- ............10
3.2 INSTALLATION PROCEDURE .......................................................................................11
4 HOW TO OPERATE COMMON FUNCTIONS

<NEW!> ....................................... 14

4.1 STARTING AND TERMINATING SST ............................................................................14

4.1.1 Starting SST ......................................................................................................14

4.1.2 Terminating SST ...............................................................................................17
4.2 SELECTING UNIT TO CONNECT

<NEW!> ...............................................................18

4.3 REGISTERING AND REMOVING FIRMWARE .................................................................19

4.3.1 Registering from NewROM ...............................................................................19

4.3.2 Registering from Selected Folder......................................................................20
4.3.3 Batch Registration from System CD

<New!> ..............................................22

4.3.4 Removing Firmware ..........................................................................................25

4.4 REMOVING BACKUP DATA .........................................................................................27
5 HOW TO OPERATE CLC/CP/GP ................................................................................ 29
5.1 OUTLINE ....................................................................................................................29
5.2 CONNECTION .............................................................................................................29
5.3 DOWNLOADING FIRMWARE ........................................................................................32
5.4 UPLOADING BACKUP DATA ........................................................................................34
5.5 DOWNLOADING BACKUP DATA ..................................................................................36
5.6 ABORTING ..................................................................................................................38
6 HOW TO OPERATE ACCESSORIES ......................................................................... 39
6.1 OUTLINE ....................................................................................................................39
6.2 DOWNLOADING FIRMWARE ........................................................................................40
7 HOW TO OPERATE IR PRODUCTS (IR1600/2000 EXCLUDED

<NEW!> .......... 45

7.1 OUTLINE ....................................................................................................................45

7.2 CONNECTION

<NEW!> ...........................................................................................47

7.3 DOWNLOADING FIRMWARE ........................................................................................52

7.3.1 System................................................................................................................52
7.3.2 Language/RUI....................................................................................................56
7.3.3 Boot ....................................................................................................................59
7.3.4 G3 Fax................................................................................................................61
7.3.5 Dcon/Rcon (iRC3200 Only) <New!> ...............................................................63
7.4 UPLOADING BACKUP DATA ........................................................................................66
7.5 DOWNLOADING BACKUP DATA ..................................................................................68
7.6 RECOVERING BACKUP SYSTEM..................................................................................70

7.6.1 Outline ...............................................................................................................70

7.6.2 Operations..........................................................................................................70
7.7 FORMATTING HD.......................................................................................................72

7.7.1 Outline ...............................................................................................................72

7.7.2 Procedure ...........................................................................................................72
7.8 TERMINATION ............................................................................................................75
8 HOW TO OPERATE IR1600/2000 SERIES ................................................................ 77
8.1 OUTLINE ....................................................................................................................77
8.2 DELETING OLD VERSION USB PRINTER CLASS DRIVER

<NEW!> .........................77

8.3 INSTALLING USB PRINTER CLASS DRIVER (FOR WINDOWS 98/98SE ONLY).............78
8.4 CONNECTION .............................................................................................................83
8.4 DOWNLOADING FIRMWARE ........................................................................................86

8.4.1 System................................................................................................................86

1 Outline
Recent digital copiers store firmware (operation control program) in flash ROM or hard
disk (HD).

With these products, updating the firmware is possible in the field by

connecting a personal computer (PC) to the digital copiers.

The service support tool

(SST) is a software tool for downloading firmware for the purpose.

With some models,

SST is capable of not only downloading firmware but also uploading backup data (to a PC
to save) or downloading the data (writing back the data once backed up on the PC).
SST v1.63 is applicable to the following digital copiers:
CLC1100 Series, CLC5000
CP660, 680, and 2100 Series
GP 3/400 Series, GP 600 Series
iR Series
SST v1.63 is also usable with the following accessories which store firmware in flash
ROM:
Finishers E1, J1, and L1
ADF H1
Note that the flash ROM may be changed to mask ROM in the course of production, in
which case firmware download becomes impossible.

2 Preparation
Before upgrading copier firmware using SST, prepare the items listed in the following.

2.1 PC
PC specifications
To use SST, prepare a PC that meets the specifications below.
Architecture:
CPU:

IBM PC/AT compatible

MMX Pentium 166 MHz or higher

(To connect to iR products, Celeron with 400 MHz or higher is

recommended.)
Main memory:

32 MB or greater (64 MB or greater is recommended.)

Disk space: 100 MB or greater

(Disk space requirement varies depending on the number of firmware
products to register.)
Display resolution:

VGA (640 by 480 pixels) or higher

Number of colors:

32000 (16 bit) or greater

Parallel port:

Bi-Centronics (IEEE 1284)

ECP mode support is required.

Serial port: RS-232C (D-sub 9-pin connector)
USB port:

USB 1.1

Network interface:

10Base-T/100Base-TX Ethernet (IEEE 802.3)

TCP/IP protocol
OS:

Windows95, 98/98SE, NT4.0 Workstation, 2000 Professional, XP

Windows 95 and NT cannot be used with iR1600/2000 Series because
these copiers use the USB interface for download but the OSes do not
support USB.
Note that Windows Me is not applicable regardless of the copier models.

PC settings
To use SST, the PC BIOS must be set up to select ECP mode for parallel port
operation.

On some PCs ECP mode is the default. If the modes of operation are

set to vary automatically, SST does not function normally.

mode.

Be sure to select ECP

To set up parallel port operation mode, usually the BIOS setup menu

executable at PC startup is used. Some PCs incorporate utility programs for the
purpose.

The setting procedure varies by the PC.

of your PC.

Refer to the operation manual

Points to check on using high-speed mode during the parallel connection to IR Series.
Click on Control Panel -> System -> Device Manager, and make sure that the
indication, ECP Printer Port (LPT1) is displayed at parallel port.
With regard to property resource of LPT1, check to make sure that value is
indicated in each item of I/O range, Request for Interrupt, or DMA. Furthermore,
the message, No competition is displayed in the competitive device sections.

If the above-mentioned settings are not made, perform the BIOS setting of PC.
Generally, most of PCs go into the BIOS setting mode by pressing a function key such
as F1 at their boot-up. The setting for parallel port is mostly included in the item of
Advanced Setting.
Select ECP for operation mode of parallel port.
Since DMA is used for high-speed mode of STT, if there is a selection to use DMA in
the BIOS setting, select Yes (use), and set up the CH No. of DMA.
Each proper value of I/O address, IRQ, and DMA differs depending on the PC
environment; thus, we are unable to specify the value. The method to change the
BIOS setting also differs depending on PC, so refer to each Instruction Manual for
procedure.

2.2 Connection Cables

SST uses 4 types of connection cables.
with SST.

Select the cables fit for the device to work on

The cable types are listed below with the target devices.

Parallel cable:
Network cable:

CLC/CP/GP, iR (iR1600/2000 excluded)

iR (iR1600/2000 excluded)

USB cable: iR1600/2000

Downloader PCB:

Accessories

Parallel cable
Prepare a parallel cable that meets the IEEE 1284 standard (with the indication of
IEEE Std 1284-1994 compliant).

The connector on the PC side must be the D-sub

25-pin connector (IEEE 1284-A connector) and that on the device side must be the
Amphenol type full-pitch 36-pin connector (IEEE 1284-B connector), which are the
most generally used connectors.
The cable is desired to be as short as possible provided that connection is not
hindered (so as to avoid malfunctions induced by rfi).
Use of a cable that is not up to the IEEE 1284 standard may result in malfunctions
due to rfi.
Network cable
Prepare a network cable of category 5, a cross cable with twisted pairs of wires.
The cable is desired to be as short as possible provided that connection is not
hindered.
USB cable
Prepare a USB cable that meets the standard. Use of a cable that is not up to the
standard may result in malfunctions due to rfi.
The cable is desired to be as short as possible provided that connection is not
hindered
Downloader PCB
To download firmware for accessories, signal must be supplied from external to
control operation of the CPU.
purpose.
PC.

The downloader PCB incorporates a circuit for the

The download PCB comes with an RS-232C cable for connecting to the

This is a straight cable.

Use of a cross cable instead hinders communication

and results in SST error.

The RS-232C cable connector is the D-sub 9-pin connector, which is in general use
for PCs.

If the connector on your PC is a 25-pin connector, use an adapter available

in the market.

2.3 SST Setup Files

<New!>

Regardless of Windows OS, STT Setup file set has been combined into 1 type since
v1.61.

Each file set consists of the four files below:

setup.lst
setup.exe
bpchost.cab
MSUSBUN98.exe*
*Windows98/98SE USB Driver Uninstall Executable File
(Refer to 8.2 Deleting Old Version USB Printer Class Driver)

Select the necessary file set considering the OS on your PC and the target devices.

3 Installation
3.1 Notes on Installation

If your PC runs WindowsNT/2000/XP, log on as an Administrator.

Driver registration

requires editing of Windows registry, which is permitted only to Administrators.

Therefore, installation is impossible without administrative privileges.

F3-100-01

3.2 Points to Note on Upgrading STT - Uninstalling old version STT

If an old version of SST is installed on your PC, uninstall it before installing the new
version.
1) Open the Windows Start Menu, go to "Settings" to "Control Panel."
2) Start "Add/Remove Programs."
3) Select "ServiceSupportTool" from the list, and click on the "Add/Remove..."
button.
Do not directly copy the file into Service Support Tool Folder of Program
Files when upgrading SST.
On the whole, application program does not operate by itself, but using OS
functions provided by *DLL or *OCX. If a version of *DLL or *OCX assumed in
the application program and a version installed in OS do not match, the program
may not properly operate.
Set up program includes these system files, and if necessary, upgrading *DLL or
*OCX is done at the same time with installing application.

Firmware items registered by previous versions of SST are stored in the ServTool
folder on the same drive SST is installed.

Leave the ServTool folder alone, and

install the new version of SST on the same derive to carry over the previously
registered firmware data.

10

3.2 Installation Procedure

1)

Turn on power to the PC to start Windows.

2)

If there are any active programs, terminate them.

3)

Copy the setup files to a folder on the HD.

4)

Go to "Start" and click "Run...."

5)

Click "Browse..." and select C:SST132setup.exe.

6)

Click "OK."

(In this example, C:SST132.)

The "Install" message shown below appears.

F3-200-01
7)

If some of the Windows system files on the PC are out of date, the file may need
upgrade.

In this case, a dialog shown below appears.

Click "OK" to upgrade the

system files.
If Windows system file upgrade is not necessary, the dialog shown in Step 8)
appears immediately.

F3-200-02
When Windows system file upgrade completes, the dialog shown below appears.
Click "Yes" to restart the PC.

F3-200-03
Start from Step 4) after PC has restarted.

11

8)

Wait for a while and the "ServiceSupportTool Setup" dialog appears.

Click "OK."

F3-200-04

9)

Click the icon button to start installation.

If you wish to install SST to a drive or

directory other than the indicated, click the "Change Directory."

F3-200-05

12

10) When installation completes, the completion message shown below appears.
Click "OK."

F3-200-06
11) Restart the PC
12) Go

to

"Start"

to

"Programs"

to

"ServiceSupportTool"

ServiceSupportTool starts up.

The above procedure completes installation of SST.

13

to

confirm

that

4 How To Operate Common Functions

<New!>

4.1 Starting and Terminating SST

4.1.1 Starting SST
1) Start the PC.
2) Open

the

Windows

Start

Menu,

"ServiceSupportTool."

F4-101-01

3) The SST startup screen appears.

F4-101-02

14

go

to

"Programs"

and

select

4) Following the startup screen, the main menu shown below appears automatically.

F4-101-03
To register or remove firmware, click the "To Next" button on the left part of the
main menu.

The Data Control Item Selection screen appears. For operations

thereafter, see the corresponding descriptions in this chapter.

To download firmware, click the "To Next" button on the right part of the main
menu.

The Unit Selection screen appears.

For operations thereafter, see 4.2,

"Selecting Unit to Connect."

Click the "Ver. Info." button to display version information of the component
programs of SST.
Click "OK" to return to the main menu.

F4-101-04

15

It is possible to move or combine the drive, which stores ServTool Folder, by

clicking on To Next on the left of the main menu while pressing the Ctrl key.
Combine: All folders of transfer source and destination are stored. (Same
folder is overwritten)
Move: Folder of transfer destination is deleted, and folder of source is
stored in specified location.

Port selection is possible by clicking with the Alt key pressed.

The startup verification dialog appears in the following situations:

An attempt was made to activate more than one instance of SST.
SST was forcibly terminated by the system previous time.
Activating more than one instance of SST generates operation error.

If SST is

already active, click "No" and use the active instance of SST.
When restarting SST after it terminated abnormally, click "Yes" to display the
startup screen.

F4-101-05

16

4.1.2 Terminating SST

1) If you are seeing a screen other than the main menu, return to the main menu.
2) Click "Ending the Service Support Tool" on the main menu.
3) The termination verification dialog appears.

F4-102-01

17

Click "End" to terminate.

4.2 Selecting Unit to Connect

<New!>

1) Click the "To Next" button on the right part of the main menu.
2) Select the target unit from the model list.
3) Select unit from the screen of selected model and unit. The Connect button is
available.
4) If more than one interface are selectable, click the button on the right end of the
interface selector to pull down the menu and select the interface to use.
5) Confirm the selected unit and interface, then click "Connect."

F4-200-01

18

4.3 Registering and Removing Firmware

4.3.1 Registering from NewROM
1) Save the file set of the firmware to register in the NewROM folder under the
ServTool folder.
2) Click the "To Next" button on the left part of the main menu.
3) Click "Registering Firmware."

F4-301-01

4) Click "Register from NewROM folder" on the Registering Firmware screen.

F4-301-02

5) When registration completes, the registered firmware is added to the list.

Check the list to verify.

19

4.3.2 Registering from Selected Folder

1) Click the "To Next" button on the left part of the main menu.
2) Click "Registering Firmware."

F4-302-01

3) Click "Register from selected folder" on the Registering Firmware screen.

F4-302-02

20

4) Select the drive and folder where the file set of the firmware to register is stored.
When the information file is found, its file name is displayed and the "Register"
button becomes operational.

F4-302-03

5) Confirm the information file name, then click "Register" to start registration.
6) When registration completes, the completion message shown below appears.
Click "OK."

F4-302-04

21

4.3.3 Batch Registration from System CD

<New!>

1) Click the "To Next" button on the left part of the main menu.
2) Click "Registering Firmware."

F4-302-01

3) Click "Register from selected folder" on the Registering Firmware screen.

F4-302-02

22

4) Select the drive and folder where the file set of the firmware to register is stored.
Then click the Search button.

F4-302-05

5) The list is displayed when information file is found, and the Register ALL button
becomes available. If a check in the box is canceled, the item will be out of batch
registration.

F4-302-06

6) Confirm the information file name, then click "Register All" to start registration.

23

7) When registration completes, the completion message shown below appears.

Newly registered item has a check in the box indicating, Registered OK.
For item, which has already been registered, no check is made in the box
indicating, Already registered.
In the case of error, the error message is indicated.
In the case real font file exists, automatically registered if it is an unregistered item.

F4-302-07

Click "OK" to return to the Registering Firmware screen.

24

4.3.4 Removing Firmware

1) Click the "To Next" button on the left part of the main menu.
2) Click "Removing Firmware."

F4-303-01

3) Select and click the firmware item to remove on the Removing Firmware screen.

F4-303-02

4) Data of the selected firmware item appears.

"Remove."

25

Confirm the data, and click

5) The removal verification dialog appears.

Click "Remove" to delete the item.

F4-303-03

6) When removal completes, the completion message shown below appears. Click
"OK."

F4-303-04

26

4.4 Removing Backup Data

1) Click the "To Next" button on the left part of the main menu.
2) Click "Controlling Backup Data."

F4-400-01

3) In the list on the Controlling Backup Data screen, select and click the backup data
to remove.

F4-400-02

4) Data of the selected backup data appears.

27

Confirm the data and click "Remove."

5) The removal verification screen appears. Click "Remove" to delete the data.

F4-400-03

6) When removal completes, the completion message shown below appears.

"OK."

F4-400-04

28

Click

5 How to Operate CLC/CP/GP

5.1 Outline
CLC/CP/GP stores firmware in flash ROM DIMM, so the firmware can be upgraded
either by downloading or replacement of the DIMM.
The bidirectional Centronics interface is used for downloading.
The boot program for downloading is stored in mask ROM of the CPU.
Thanks to this, you can retry download if the first trial fails.

5.2 Connection
1) Turn off power to the PC and the copier.
2) Connect the PC to the copier with the parallel cable.
3) Set the mode switch on the copier to download mode.
4) Start the PC and activate SST.
5) Click the "To Next" button on the right part of the SST main menu.
6) Turn on power to the copier. Some of the models require the power switch on the
operation panel to be turned on. Refer to the Service Manual of the model.
For Windows XP, if PC boots up before the main unit starts up, and use SST, SST
may be hung up by Detection Wizard for New Hardware started up during
communication between SST and the main unit, though it depends on the combination
of the main unit and PC. To prevent this, be sure to turn ON the main unit first, and then
turn ON the PC. When Detection Wizard for New Hardware appears after Windows
starts up, press Cancel to close the wizard.

7) On the Unit Selection screen, select the model and unit to connect. The "Connect"
button becomes operational. Click "Connect" to display the Setup Confirmation
screen.
8) Confirm the cable connections and mode switch setting, then click "OK."

29

F5-200-01

9) SST starts communication with the copier to acquire necessary data. Status of
progress of communication is indicated on the progress bar.

30

10) When communication completes, firmware data received from the copier appears.
Click "OK" to display the Selecting a Work Item screen.

F5-200-02

If the connected model does not match the selected model, the screen shown
below appears.
Click "Continue the Work with Selected Model/Unit" to enter to forcible write mode
and enable firmware download.
In forcible write mode, backup data can neither be uploaded nor downloaded.

F5-200-03

If a single interface connector is connected to more than one unit inside the copier,
like CLC1100 Series, restart the copier each time when changing the unit to
connect.

Attempt to connect skipping restart results in communication error.

31

5.3 Downloading Firmware

1) Select a target unit and connect to it.
2) Click "Firmware Downloading" on the Selecting a Work Item screen.

F5-300-01

Even in forcible write mode, firmware can be downloaded.

3) On the list, select a firmware item to download, and click on the item to activate the
"Start" button.
Click the "Start" button to start downloading.

F5-300-02

32

4) After download is started, SST at first communicates with the device to obtain
necessary information, then erases flash ROM data.
This screen indicates time remaining till time-up.

Usually, the data is cleared

before the indicated time passes.

F5-300-03

5) When flash ROM data is completely erased, SST transfers firmware and writes it to
flash ROM.

Status of progress of the process is indicated on the progress bar.

6) When download completes, the results are displayed.

Work Selection screen.

F5-300-04

33

Click "OK" to display the

5.4 Uploading Backup Data

1) Display the Selecting a Work Item screen and click on "Backup Data Uploading."

F5-400-01

In forcible write mode, the "Backup Data Uploading" button is disabled.

2) In the Available Data Type list, select a backup data item to upload and click it to
activate the "Start" button.
Click "Start" to start backup data uploading.

F5-400-02

3) Status of progress of data transfer is indicated on the progress bar.

34

4) When upload completes, the screen shown below appears. Select the drive to
save data and enter the file name in the File Name field to activate the "Start
Saving" button.

Click "Start Saving" to save the data. To discard uploaded data,

click "Discard Data."

F5-400-03

5) After data saving completes, click "OK" to return to the Selecting a Work Item
screen.

F5-400-04

35

5.5 Downloading Backup Data

1) Display the Selecting a Work Item screen and click "Backup Data Downloading."

F5-500-01

In forcible write mode, the "Backup Data Downloading" button is disabled.

2) Click on the down arrow button on the right on the lower field to display the
pull-down list of the stored backup data.
to download, and click it.

Select from the list the backup data item

The information of the selected backup data item is

displayed and the "Start" button becomes operational.

Click "Start" to start backup data downloading.

F5-500-02

3) Status of progress of data transfer is indicated on the progress bar.

36

4) After downloading completes, click "OK" to return to the Selecting a Work Item
screen.

F5-500-03

37

5.6 Aborting
If the process is aborted while the PC is communicating with the copier, the copier must
be restarted to resume operation.
also be restarted to resume.

If the OS is Windows 95 or 98/98SE, the PC must

Do not abort operation unless it is necessary.

If the OS

is Windows NT 4.0 or Windows 2000, return to the Unit Selection screen before
terminating operation.

1) To abort operation, click "Cancel."

2) The verification dialog appears.

Click "Abort Downloading" to abort.

F5-600-01

3) The final verification dialog appears. Click "Abort Downloading" to abort.

F5-600-02

38

6 How to Operate Accessories

6.1 Outline
Some of the accessories store firmware in the flash ROM incorporated in the CPU. In
this case, the firmware can be downloaded from a PC.

For accessories, SST can only

download firmware but can neither upload nor download backup data.
To connect an accessory to the PC, use the special connection cable for the purpose
(tool number:

FY9-2034-000).

For interfacing with the PC, use the 9-pin RS-232C

port.
As in the case for copiers, the boot program for downloading data for accessories is
also stored in mask ROM of the CPU.

Therefore, you can retry downloading even if

the first trial fails.

39

6.2 Downloading Firmware

1) Turn off power to the PC and the accessory.
2) Connect the PC to the accessory with the special cable.
4) Start up the PC and start SST.
3) Click the "To Next" button on the right part of the SST main menu.
4) Turn on power to the accessory and confirm that the power LED for the connection
cable lights.
5) Display the Unit Selection screen and select the accessory unit to connect.
6) Click "Connect."
7) Clicking "Connect" on the Unit Selection screen displays the Confirm Download
Ready.
8) Press the Start/Stop button for the connection cable.

Verify that the load LED

lights, then click "OK."

To change the RS-232C port on the PC, click "Port Select" to display the Port
Selection screen.

F6-200-01

40

9) To change the port, select the desired port, and click "OK."

F6-200-02

10) Select from the list the version to download, to activate the "Start" button.
Click "Start" to start downloading.

F6-200-03

11) After download starts, the status of progress of data transfer is indicated on the
progress bar.

41

12) When download completes, the result is displayed.

Click "OK" to display the Download End screen.

F6-200-04

13) Click "OK" to return to the Unit Selection screen.

F6-200-05

42

Terminating operation before starting download

The screen shown below appears if "Abort" on the ROM Version Selection
screen is clicked.

If this screen appears, the data in flash ROM is left intact.

Click "OK" to return to the Unit Selection screen.

F6-200-06

Terminating operation after starting download

1) To terminate once started download, click "Cancel."

The abortion verification

dialog appears. Click "Abort Downloading" to stop download.

F6-200-07

43

2) The screen shown below appears of write has been terminated before
completion.
If this screen appears, the data of flash ROM is erased.

Start download again

and complete it normally, or otherwise, the accessory will be unusable.

To

restart download, press the Start/Stop button for the connection cable.
(Confirm that the load LED goes off.)
Click "OK" to return to the Unit Selection screen.

F6-200-08

44

7 How to Operate iR Products (iR1600/2000 Excluded

<New!>

7.1 Outline
For iR products, SST can provide the following services:
Firmware downloading
Backupdata uploading
Backup data downloading
HD formatting (initialization)
Units of iR products that can be worked on with SST are listed below.

Note that unit

configuration varies by the model.

Boot
G3FAX
HDFormat
Language
MPSFONTF
RUI
System
Adding to above units, the following units have also been selectable for iRC3200.
RCON
DCON

To connect SST, the copier must be set to download mode.

There are two modes of

download for iR products:

Normal mode (download in service mode)
Safe mode (download by boot ROM)
Differences of functions available in the two modes of download are described below.
Mode of download

Normal mode

Safe mode

Formattable HD area

Image data area and work area

Entire HD including system

area

Uploadable backup data

All

SRAMIMG only

Available interface

Bidirectional Centronics/network

Bidirectional Centronics only

The download control program for normal mode is incorporated in the system software.
Since the copier must be in service mode to call the program, you cannot start
download in normal mode if the copier cannot be started. By contrast, the download
control program for safe mode is saved in the boot ROM and you can start download in
safe mode when the system software is not able to start or after replacing the HD with
the service part.

45

With iR3250, of which boot ROM does not implement the download control program,
download is possible only in normal mode.

With the iR products, the following interfaces are usable:

Bidirectional Centronics (IEEE1284 ECP mode)
Network (TCP/IP)
* iRC3200 is possible for Network only.

To establish network connection, special setting is necessary on both the copier and the
PC.

However, network connection enables faster data transfer than does bidirectional

Centronics connection, thereby saving download time.

With bidirectional Centronics connection, an option of low-speed or high-speed mode is
provided on Windows 95, 98, and 98SE. Note that operations in high-speed mode
depend on hardware(chip set) of the PC and system configuration of the PC, and are
not always normal on some PCs. If there is any problem, select low-speed mode.
On Windows NT/2000/XP, only low-speed mode is available.
For bidirectional Centronics connection, use an IEEE1284 compliant cable with the
indication of it.

Select short cable as far as there is no obstacle to work.

Use of a

non-compliant cable or long cable may result in error due to rfi, etc. during the use of
SST.
For network connection, use a cross cable consisting of twisted pairs of wires of
category 5, and connect PC to the device directly.

iRC3200 includes Network Port as standard equipment, and for its main unit (reader and
printer units), it is possible to download firmware from service PC via Ethernet I/F
(Network). Since servicing fixed IP address is set up by turning ON the main power while
pressing the numeric keypad 1 and 7 at the same time, there is no need to re-boot
PC at download mode (normal mode) from service mode.
Basically, for adding the PDL functions, only add BootROM, and UFR Board (or OPEN
I/F Board). You do not need to download firmware for PDL.

46

7.2 Connection

<New!>

1)

Determine the mode of download on the iR product, and the interface to use.

2)

Connect the PC to the iR product using the interface cable fit for the selected
interface.
For bidirectional Centronics connection, be sure to turn off power to both the copier
and the PC before connecting the cable.

Connecting the cable while either the

copier or the PC is turned on may result in failure.

3)

Start up the PC and start SST.

4)

Set the iR product to download mode.

Normal mode (download mode in service mode):
Service mode > BODY > FUNCTION > SYSTEM > DOWNLOAD > OK
iRC3200: Normal mode (Download mode for Service mode)
Turn ON the main power while pressing the numeric keypad 1 and 7 at the
same time. (FIXIP is displayed on the upper right of the LCD)
Service mode > COPIER > FUNCTION > SYSTEM > DOWNLOAD> OK
Safe mode (boot ROM download mode)
While holding down digits keys 2 and 8, turn on the main power switch.
*Safe mode is used for the following cases.
When replacing HDD
When system does not properly operate (E602-0001, 0002)

5)

Click the "To Next" button on the right part of the SST main menu.

6)

On the Unit Selection screen, select an iR product unit.

7)

Select the interface fit for the connection.

8)

Click "Connect" on the Unit Selection screen to display the Checking the Start
screen.

For bidirectional Centronics connection

Check cable connection, verify that the copier is in download mode, and confirm
that the interface is in proper communication mode, then click "OK."
On Windows 95/98/98SE, either slow mode or fast mode is selectable.
the mode of communication, click "Switch operation mode."

47

To change

F7-200-01

Click the mode of communication to select, then click "OK."

indicated on the right upper part of the screen.

The selected mode is

On Windows NT/2000/XP,

High-Speed mode cannot be selected but only Low-Speed mode is available.

If error occurs in High-Speed mode, restart the copier and switch the mode of
communication of SST to Low-Speed, then retry.

F7-200-02

For network connection

Check cable connection and verify that the copier is in download mode.

With

network connection, click "Set host name" to specify the address of the device to
connect.

48

F7-200-03
When connecting a device for the first time, enter the IP address of the device in
the host name field.
On iRC3200 IP address is set up automatically.
After entering the address, press "Save" to add the IP address to the list.
If the IP address of the device is already saved in the list, a click on the down arrow
button on the host name field pulls down the list and displays all of the saved IP
addresses. Select the target address and click it.

To delete an IP address from the list, select the address and click "Delete."
If SST on that machine has ever established network connection, the IP address of
the device connected last time is used as the default host name.
The set IP address of the device is indicated on the right upper part of the screen.
Set up the device address and click "OK" to return to the Checking the Start screen.
You can see the "OK" button on the screen is operational now.

F7-200-04

49

The following procedure is common to bidirectional Centronics connection and network

connection.
9)

On the Checking the Start screen, click "OK".

SST communicates with the copier

to acquire necessary data. Status of progress of communication is indicated on

the progress bar.

10) When the communication completes, Connecting to the Machine screen appears.
In the List of System Software for Target of Connection, the data of system
software obtained from the copier is displayed.
Click "OK" to display the Selecting a Job screen.

F7-200-05

The screen shown below appears if the selected model does not belong to the same
model type as the connected model.

Click "To Unit Selection Screen" to return to

the screen, and select the model and unit properly there.

F7-200-06

50

The message shown below appears if the selected model belongs to the same model group
as the connected model, but the selected and connected models do not match. Click "To
Unit Selection Screen" to return to the screen and select the model and unit properly there.

F7-200-07

51

7.3 Downloading Firmware

7.3.1 System
1)

On the Work Selection screen, click "System Software Download."

The List of System Software for Target of Connection holds data of system
software saved on the HD.

If two or more system software items are saved, they

can be displayed by pulling down the whole list with a click on the down arrow on
the right on the field. Each system software item is in any of the three states
below, which is indicated on the status column in the list.
A:

Currently active (selected at startup)

B: Previously active before the current active system was downloaded

H:

Saved on the HD but not selected at startup

Depending on the history of work, there may be no system software in state of B or

H.
After the system area or the entire area of the HD is formatted, the List of System
Software for Target of Connection becomes blank.

F7-301-01

52

2)

On the Selecting a Version screen, select a system software item to download by a

click to activate the "Start" button.

Data of the selected version appears. Check

the data and click "Start."

F7-301-02

For some models, data of the selected firmware is displayed.

click "Start" to start download.

F7-301-03

53

Check the data and

Selecting the same version of the active system or below followed by a click on
"Start" displays the verification message shown below.

To start download, click

"Start"

F7-301-04

3)

After download starts, the status of progress is indicated on the progress bar.

4)

The screen shown below appears while received data is being written to the HD
after download completes. Never turn off power while this screen is displayed,
because it causes HD write error.

F7-301-05

54

5)

When the download completes, the result is displayed.

Click "OK" to return to the Selecting a Job screen.

F7-301-06

55

7.3.2 Language/RUI
Screens for Language and RUI are almost the same.
RUI are explained.

In this section, operations with

For operations with Language, read "RUI" for "Language."

1)

Select RUI for the unit and make connection.

2)

On the Work Selection screen, click "RUI Download."

3)

The List of System Software for Target of Connection contains the system software
items saved on the HD.
The RUI List for the Target Connection holds data of RUIs saved on the HD.

F7-302-01

4)

From the list, select a RUI to download, and click it to activate the "Start" button.
Click "Start" to start download.

F7-302-02

56

RUI depends on system software version.

If the selected RUI requires later

version than the currently active system, the verification message shown below
appears. To start download, click "Start."

F7-302-03

5)

After download starts, status of progress is indicated on the progress bar.

6)

The screen shown below appears while received data is being written to the HD
after download completes. Never turn off power while this screen is displayed,
because it causes HD write error.

F7-302-04

57

7)

When download completes, the result is displayed.

Click "OK" to return to the Selecting a Job screen.

F7-302-05

58

7.3.3 Boot
1)

Select Boot for the unit and make connection.

2)

On the Selecting a Job screen, click "BootROM Download."

The BootROM of the Target of Connection field displays the data of firmware items
saved in the boot ROM (flash ROM DIMM).

F7-303-01

3)

From the list, select a version to download, and click it to activate the "Start" button.
Click "Start" to start download.

F7-303-02

4)

After download starts, status of progress is indicated on the progress bar.

59

5)

The screen shown below appears while received data is being written to the Flash
ROM after download completes.

Never turn off power while this screen is

displayed, because it makes the copier to fail in startup.

If the power switch is turned off in the duration and the copier becomes unable to
start, the boot ROM must be replaced with the one that stores firmware.

F7-303-03

6)

When download completes, the result is displayed.

Click "OK" to return to the Selecting a Job screen.

F7-303-04

60

7.3.4 G3 Fax
1)

Select G3FAX for the unit and make connection.

2)

On the Selecting a Job screen, click "G3FAX Download."

The G3FAX List for the Target of Connection displays the data of firmware items
saved in the flash ROM DIMM on the G3FAX board.

F7-304-01

3)

From the list, select a version to download, and click it to activate the "Start" button.
Click "Start" to start download.

F7-304-02

4)

After download starts, status of progress is indicated on the progress bar.

61

5)

The screen shown below appears while received data is being written to the Flash
ROM after download completes.

Never turn off power while this screen is

displayed, because it disables the G3FAX board.

If the power switch is turned off in the duration and the G3FAX board is disabled,
the flash ROM DIMM must be replaced with the one that stores firmware.

F7-304-03

6)

When download completes, the result is displayed.

Click "OK" to return to the Selecting a Job screen.

F7-304-04

The G3FAX board cannot download firmware twice in a row.

After making a

download, to make another download, turn off the power switch on the copier once
and turn it on again, then enter download mode for the second download.

62

7.3.5 Dcon/Rcon (iRC3200 Only)

<New!>

Downloading DCON/RCON is possible in normal mode only.

Procedures for downloading DCON and RCON are similar, so the example of
DCON is taken here.
1)

Select DCON for the unit and make connection.

2)

On the Selecting a Job screen, click " DCON Download."

F7-305-01

63

3)

From the list, select a version to download, and click it to activate the "Start"
button.
Click "Start" to start download.

F7-305-02

4)

After download starts, status of progress is indicated on the progress bar.

5)

The screen shown below appears while received data is being written to the
Flash ROM after download completes. If turning OFF the power at this time,
an error code may be displayed by writing failure to DCON/RCON. Therefore
be sure not to turn OFF the power.
If an error code appears, go back in download mode again, and download the
supporting firmware.

F7-305-03

64

6)

When download completes, the result is displayed.

Click "OK" to return to the Selecting a Job screen.

F7-305-04

It is unable to download DCON and RCON in a raw. If performing the second

download after the first download is completed, turn OFF/ON the main power
to go into download mode, and perform the second one.

65

7.4 Uploading Backup Data

1)

Select System for the unit and make connection.

2)

On the Selecting a Job screen, click "Upload the Backup Data."

F7-400-01

3)

From the List of System Software for Target Connection, select the backup data to
upload, and click it to activate the "Start Storing" button.
In safe mode, only SRAMIMG can be uploaded.
Click "Start Storing" to start uploading the backup data.

F7-400-02

4)

Status of progress of data transfer is indicated on the progress bar.

66

5)

The screen shown below appears when upload completes. To change the drive
to save data, use the selector to choose.

Enter a file name in the "File name" field

to activate the "Save" button.

To save the uploaded data, click Save.
To discard the uploaded data, click "Discard."

F7-400-03

6)

After data save completes, click "OK" to return to the Selecting a Job screen.

F7-400-04

67

7.5 Downloading Backup Data

1)

Select System for the Unit and make connection.

2)

On the Selecting a Job screen, click "Download the Backup Data."

F7-500-01

3)

Names of saved backup data files appear.

click it.

Select a data file to download, and

Information of the selected data appears.

Check the information, then

click "Start Writing."

F7-500-02

4)

Status of progress of data transfer is indicated on the progress bar.

68

5)

After download completes, click "OK" to return to the Selecting a Job screen.

F7-500-03

69

7.6 Recovering Backup System

7.6.1 Outline
If the downloaded system is in the same language and destined for the same
country/region as the currently active system, this active system is stored on the HD
as a backup system after the downloaded system becomes active.
generation of backup files are stored.

Only a single

If error occurs with the newly downloaded

system, you can restore the backup system to active state for check, without
downloading something else.

7.6.2 Operations
1)

Select System for the Unit and make connection.

2)

On the Selecting a Job screen, click "Recover the Backup system."

F7-602-01
3)

A verification message appears.

To recover the backup system, click "Start."

F7-602-02

70

4)

After the backup system is recovered, click "OK" to return to the Selecting a Job
screen.

F7-602-03

The recovered backup system becomes active after the copier is restarted next time.
After the backup system is recovered, the system that was active before the recovery
stands by as the backup system.

71

7.7 Formatting HD
7.7.1 Outline
The hard disk of an iR product is partitioned to more than one area.

Using SST,

either the entire HD or a selected area can be formatted (initialized).

Different partitions can be formatted in different modes of download.
In normal mode, the data area and work area can be formatted.
system area can be formatted.

In safe mode, the

The download control program for normal mode is

incorporated in the system software, which is saved in the system area. Formatting
an area erases all the files in that area.

Therefore, formatting the system area or the

entire HD including the system area is possible only in safe mode, but not in normal
mode.
Note that the HDs supplied as service parts are not initialized, so after installing one
on a copier, you must format the entire disk before downloading the system or RUI.

7.7.2 Procedure
1)

Enter the copier to the mode of download fit for the area to format.

2)

Select HDFormat for the Unit and make connection.

3)

When connection is made, a list of partitions that can be worked in the selected
mode of download appears. Click "OK" to go to the Selecting a Job screen.

F7-702-01

72

4)

Click "Format."

F7-702-02

5)

From the partition name list, select a partition to format, and click it.
partitions displayed in the list vary by the mode of download.

The names of

The system area

("/BOODEV") appears only in safe mode.

After an area is selected, the "Start" button for that area becomes operational.
To start formatting, click the "Start" button.

F7-702-03

73

6)

Formatting an area erases all the data and files on that area.

For prompting

caution against inadvertent loss of disk contents, the final confirmation message
shown below appears.

To start formatting, click "Start."

F7-702-04

7)

A message appears to notify of completion of formatting.

the Work Selection screen.

F7-702-05

74

Click "OK" to return to

7.8 Termination
1)

On the Selecting a Job screen, click "To Unit Selection Screen." .

F7-800-01

2)

The Checking the End screen appears. Click "OK" to return to the Unit Selection
Screen.

F7-800-02
After performing format for all partitions or BOOTDEV, be sure to
continuously download System, Language, and RUI. If you do not download
System, E602-0002 appears when turning ON the main power.
Actual format processing for POLDEV and DOSDEV2 is performed when you
turn ON the main power next time.
The time required is as follows, though it varies depending on the HDD state.
All Partitions: Approx. 7min

POLDEV: Approx. 5min

2min

75

DOSDEV2: Approx.

The progress bar displayed when the power is ON proceeds slowly during
format processing. If turning OFF the power at this time, you cannot access to
HDD, and E602 may appear.
Therefore, be sure not to turn OFF the main unit while the progress bar is
displayed.

76

8 How to Operate iR1600/2000 Series

8.1 Outline
Since the iR1600/2000 Series copiers store firmware on their flash ROM (DIMM), the
firmware can be upgraded by downloads.
This series copiers use the USB for the download interface.

Because of this, the PC

OSes for firmware download for the machines are limited to Windows 98, 98SE, 2000,
and XP.

Note that Windows 95 and NT are inapplicable because these OSes do not

support the USB. Of iR16000/2000, the USB connector for download is the USB port
located on the image processor board.

The USB port on the accessory printer board

cannot be used for firmware download.

On a USB, Copiers of this series are recognized as devices of a group called the USB
printer class.

In order to communicate with a device of the USB printer class, a PC

uses a special driver called the USB printer class driver.

This special driver is

incorporated in Windows 2000 and XP, but not in Windows 98/98SE.

Therefore, when

connecting SST on a Windows 98/98SE machine to a copier of this series for the first
time, this special driver must be installed to the PC. Installation of the driver is not
necessary for the second and the following connections.

8.2 Deleting Old Version USB Printer Class Driver

<New!>

This is required only if you have downloaded iR1600/2000 with Windows98/98SE.

For procedure, perform MSUSBUN98.exe, which is the setup file set of SST, and re-boot
PC.

77

8.3 Installing USB Printer Class Driver (for Windows 98/98SE Only)
Procedure described in this section is required only when a copier of this series is
connected to a Windows 98/98SE PC for the first time.
procedure, you must complete it.

Once you started the

Aborting this procedure in the middle makes it

impossible to install the USB printer class driver in the future.

1)

Connect the PC to the copier with a USB cable.

2)

Start the PC.

3)

Turn on the power switch on the copier.

4)

The Plug&Play function of Windows automatically detects the copier as a new

device, and the Add New Hardware Wizard starts.
Click "Next."

F8-300-01

5)

Select "Search for the best driver for your device. (Recommended)."

F8-300-02

78

Click "Next."

6)

Select "Specify a location:" and click the "Browse..." button.

F8-300-03

7)

Specify "C:Program FilesServiceSupportToolinfusbprint" and click "OK."

If

you have installed SST to a place other than the default directory, specify the path
to the directory to search accordingly.

F8-300-04

79

8)

Click "Next."

F8-300-05

9)

The message shown below may appear on some PCs.

If it appears, click "OK"

and proceed to Step 10).

On other PCs, the message will not appear.

F8-300-06

10) Click the "Browse..." button.

F8-300-07

80

In this case, proceed to Step 13).

11) Specify "C:Program FilesServiceSupportToolinfusbprint" and click "OK."

If

you have installed SST to a place other than the default directory, specify the path
to the directory to search accordingly.

F8-300-08
12) Click "OK."

F8-300-09
13) Click "Next."

F8-300-10

81

14) Click "Finish."

F8-300-11

15) When installation of the driver completes, a dialog appears and asks whether to
restart the PC immediately.

Click "Yes" to restart the PC.

F8-300-12

16) Turn of power switch on the copier.

The above procedure completes installation of the USB printer class driver.

82

8.4 Connection
1)

Connect the copier to the PC with the USB cable.

2)

Start the PC.

3)

Start SST.

4)

Turn on the power switch on the copier.

5)

The Plug&Play function of Windows automatically detects the copier as a new

device, and the Add New Hardware Wizard starts.
Provided that the USB printer class driver is already installed, the device name of
the copier is indicated as "CanonCFYSA."
Click Cancel to close the Add New Hardware Wizard.

F8-300-01

6)

Enter the copier to download mode.

For the procedure to enter the download mode, refer to the Service Manual for the
copier.

7)

Click the "To Next" button on the right part on the SST main menu.

83

8)

On the Unit Selection screen, select the unit to work on, and click the "Connect"
button.

F8-300-02

9)

Click "OK."

F8-300-03

10) SST communicates with the copier to acquire necessary data. Status of progress
of communication is indicated on the progress bar.

84

11) When communication completes, the Connecting to the Machine screen appears.
The List of System Software for the Target of Connection displays the data of
system software obtained from the copier.
Click "OK" to display the Selecting a Job screen.

F8-300-04

85

8.4 Downloading Firmware

8.4.1 System
1)

On the Work Selection screen, click "System Software Download."

F8-401-01

2)

From the list, select a version to download, and click it to activate the "Start" button.
Click "Start" to start download.

F8-401-02

3)

After download starts, status of progress is indicated on the progress bar.

86

4)

The screen shown below appears while received data is being written to flash ROM
after download completes. Never turn off power while this screen is displayed,
because it makes the copier unable to start up.
If the power switch is turned off in the duration and the copier becomes unable to
start, the flash ROM DIMM must be replaced with the one that stores firmware.

F8-401-03

5)

When write completes, the results is shown.

Click "OK" to return to the Unit Selection screen.

F8-401-04
After downloading firmware and writing it to flash ROM, the copier automatically
restarts. The PC recognizes restart of the copier as disconnection of the copier
from the USB followed by re-connection, and activates the Add New Hardware
Wizard.

Click "Cancel" to close the wizard.

After restarting, the copier is in normal mode. To make more downloads, enter
download mode again.

87